Canadian Tire

75. IT WORKS GREAT. THE WAND STOPPED WORKING PROPERLY SO I WENT TO A CANADIAN TIRE STORE TO REPLACE IT. 99 FOR THE WAND. I ENDED UP GETTING SICK FOR A FEW MONTHS SO NEVER GOT A CHANCE TO HOOK IT UP.

I FINELY TRIED TO HOOK IT UP IN MAY AND WHEN I TRIED IT WOULD NOT HOOK UP AS THE PART TO HOOK THE HOSE INTO THE HANDLE IS THE WRONG SIZE. I LOOKED ALL OVER FOR AN ADAPTER BUT COULD NOT LOCATE SUCH.

I RETURNED TO CANADIAN TIRE AND EXPLAINED THE SITUATION SO THEY TOLD ME I NEEDED A NEW HOSE. TO MATCH THE WAND I BOUGHT. 99. YES IT DID FIT THE WAND BUT THE OTHER END DOES NOT FIT THE MACHINE.

00 TO TRY AND REPLACE THE WAND. I CALLED YOUR HEAD OFFICE AND THEY TOLD ME HOW TO FIND THE PARTS MANUAL. IN THE DIAGRAM IT DESCRIBES THE WAND AS PART # 47 IF THAT IS THE CORRECT PART NUMBER I DON'T…

Curbside pickup at the Owen Sound Canadian Tire. We waited for almost half hour to get our ordered item.

Also waited 10 min to have someone picking up the phone inside the store. We complained about the wait time to the customer services of that store but still no improvement. The pickup process was not organized and a few cars before ours also waited for a long time.

We’ll not buy anything from that store again.

Will try to influence as many people as possible to shop ejse where No ecuse for this behavior as ive said heard of numerus complaints about this guy but he still works for you sad that your scrapping bottom of the barrel for managers

Please provide 2m distancing or atleast I'm physical distancing on all curb side pick ups . Take a look at how loblaws and other stores are doing. Very concerning.

If I could give a -50 I would. So poor, rude customer service with the Dundas store. She blames the virous on her rudeness, acting like its OK to be short with customers and condescending. Thank GOD I live in Burlington and do not have to deal with that " women".

When I found out it would be 7 days for my online order I said I want to can cancel it she was acting like who cares no big deal and a big F U to me.

We purchased plants at your store on Tecumseh Road, Windsor, Ontario on May 16, 2020 and most of the plants were reasonably priced, approx. 00 each, but then, when we got home, I thought my bill was rather too high for what we had purchased. 99 each!!! 99 each.

That is unconscionable in this day and in this time!! 00 each pot. When I called to return the plants, your store associate refused. Well let me be very clear, we won't ever purchase plants again from your store. price gouging and we will report the store.

Other garden centres in the City were more reasonable.

This feedback concerns your store at Clarkson crossing in Mississauga. Upon entering your store I used the anti-bacterial wipes to sanitize the shopping cart handle and was shocked to see how much dirt was on the wipe. It was evident the cart had not been wiped down for a very long time.

This indicates that preparing your store to ensure your customers and staff is being neglected. You need to sanitize the store and safety should guide all your decisions now that you are open. I am very disappointed with your lack of concern for people in your store.

Please put the safety precautions in place to meet acceptable standards.

Purchased what was supposed to be an electeic bbq online with my mastercard. Went to the store fpr curb side pickup . The staff member brought to te car and placed the bbq in my car . I headed home.

Come to find ouy its no an electric bbq its gas . I live in an apartment building and am not allowed gas bbq on my balcony. Went back to store to return it and get money back only to be told they wont do retirns now .

So not only do i have to wait for money to be given back i also have to wait to purchase another bbq elsewhere . I will never deal with cct again . There customer service was brutal at store feont and on telephone.

I was on hold for 25 mins only to be disconnected on there part when someone finally answered my call

Cornwall store kept us waiting 2 hours for our order while friends of employees were giving their orders right away. After being in car for that long, our car wouldn,t start and we had to call a cab to get home.

Will never order from this branch again. Because of pandemic, we have to leave our vehicle there overnight.

Customer Service told me to move away from the protective shield and stand between the desk and a cashier who was less than 4 feet from me. She placed me in an unsafe distance for NO REASON! The cashier told me to go back to the spot on the floor.

Then the Customer Service lady told me to go back to the unsafe spot AGAIN! This made no sense and it placed myself and that cashier in danger of not safe distancing between us. The Customer Service person kept telling me that I was being RUDE.

I told her I'm not being rude I'm getting frustrated and I just want my receipt so I can leave. It was totally ridiculous and very unprofessional! This was at the St. Thomas store.

Went in to Niagara falls Montrose store for Uber inspection and now i have squealing brakes, and service advisor was rude about and said we only did inspection nothing else and was not really helpful

Why does Canadian tire put parts list in there power tool box when you cannot get part for the product.

I bought a snow blower from the Listowel CT store, we had a house fire which lost the receipt. Used this machine only once broke a piece from it. The piece was broken before I used it, it showed rust on three sides.

Went back to the listowel location to get a copy of the receipt they had said no don’t have time. 00 plus taxes. The machine was used for 10 minutes tops. Please help us out with this. Thank you

My 73 yr old husband and myself visited your store today July 20 at approx. 5 pm. We were planning on purchasing the Premier Paint on Sale in your store.

However, I had a colour from another line and I needed to match it in order to determine the accurate shade I wanted. We waited at the counter for over 5 minutes then my husband searched around to find an associate who informed him he did not work that section and would get someone to come.

We waited another 10 minutes, no one. The my husband tracked this same clerk down and he tried (? once again to find someone who could help but he could not so then he asked what we needed. If just paint I am sure he would have sufficed but since we needed some advice he could not. After approx.

1/2 hr total we said never mind we would return…

S I've purchased wood pellets they directed me to go around back to the garage to pick them up , ive been waiting now for over a half hour . I have called customer service an told I'm still waiting that was 15 minutes ago . This is unacceptable.

I spend alot of money on pellets during the winter months at your store but think I'll be shopping else where for now on.

Where do I start ? Should I start with the fact that there are never enough cashier's on? But why is this when there are 2 other employees are RIGHT there fiddle farting around with something that I'm sure can wait.

Or the fact that there is never anybody on the floor to help you find that item in the flyer that just came out that they never had in the first place. Or to get you a price on another one of those many items that has no price on it .

Use the pricing scanner you say ? Good luck finding one that works. Or someone to unlock the stupidest thing that they have locked up , things that would never get stolen in a million years but the thing that would get stolen is just outside of the cage , like really ?

And IF you do find someone it's usually some stupid kid that don't know his…

Everytime I'm directed to a Canada Tire website it never loads & freezes my screen? I dont really get it? You are making it difficult for people to give you money? That's quite the business plan? Wont be surprised to hear of you going under & out of business.

I've been leaving these comments for CTC for yrs & still nothing has changed?

Will not be using your repair facilities in the future because of poor service. I recently took my vehicle in to the North Sydney branch because my heater was not working and asked them to replace the thermostat. Made an appointment to have the work done and my wife drove into town to have the work done.

When she arrived for her appointment she was told that the thermostat they had for my car had been sold to someone else. She made an appointment for the following day. Upon picking up the vehicle I was informed that the thermostat had been replaced and the heater was still not operating because of an actuator which he could not replace as Canadian Tire did not do that type of work..

I made an appointment with a radiator repair service who tested all actuators and found them OK. He also…

December 4 2019 was tied by CAA to 1698 Queensway Piece of ice fell on my window and broke my wipers I thought Stood in line gave info purchased wipers was with gentleman when he put on and he had troubles asked if correct size and he said yes... no I indication as to how long around lunch time at this point...

all I wanted was to…

Customer service is non existent, six people walking around and nobody is willing to help you, do not visit Weston Road & 401.

99 for it. I t was not listed in the flyer, so should not be subject to that condition. 99 but the store say's that because it was bought during the aforementioned time frame the cannot refund the difference. I see this as unfair business practice and will possibly be forced to report the act to the BBB.

I would appreciate you reply as soon as possible to this situation.

I verified with a Canadian tire Auto center today the size of my tires for my 2016 Elantra. 74. 49 (offering me a sale price for that tire that was not currently on sale. Something is not adding up here.

Waterloo Store ( Erb St. West) Please advise.

Sunday November 24 I looked for an advertised knife sharpener at the shoppers world outlet. I asked the manager of seasonal where I could find it. She was very busy answering questions from other customers but when my turn came she told me to look in aisle 88.

I wasn’t Able to find it. I then spotted an employee at the end if the aisle who was standing alone. I said I hadn’t been able to find the item in the aisle and she curtly dismissed me by saying it would be in one of the bins.

After some time exploring “bins” I hadn’t found the item. I spotted another employee (a young black man named Steven) who tried mightily to find he item, including going through flyers, computer searches and finally collaring a housewares employee who had no answer.

Steven works in a completely different…

I brought my truck to grimsby canadian tire and in the end they scratched my door with my tire and put my one tire in the backseat and scratched my centre console and seat, i was told to go fuck myself from the employee the one who worked on my truck, nothing is being done about this and soon ill be contacting my lawyers and

the news to show the hack job they did to my truck. The manager name is dave and the man who owns the store his name is ron

Hi,I have done oil change in month of June for my car ford escape 2014,after oil change i found the technician did not put the lower engine cover properly. That cover is under the engine and it is opened when we do oil change.

They offered me to fix it but the cover was almost broken so i asked them to replace it with new one not fix it. After couple of phone calls, and requests i was able to get it fixed because i involved one of a customer service manager and she was helpful to…

Store #130 . Have a damaged part discovered while assembling . Called the 1800 number in the carton. They said to call the store . No one answers the phone . Not customer service , not even the department .

They shou ln d not ignore the phones just because thier busy......

Very poor service

Can you pls call me to 5142428686

I had 2 sets of keys cut at your Woodbridge store last Saturday. The young lady that cut the keys said to me that if they do not work, to bring them back and she would cut a new set.

As it happened one set worked and the other set did not work. I went back on Wed. Nov 6th. to get the keys recut at the key cutting station. After waiting in line to be served, the young lady looked at them and said that there is a problem with a notch.

I said, OK, cut me new keys. Then she said that I would have to go to Customer Service to get a credit and then she would cut new keys. After having to come back to the store to deal with key problem and waiting patiently in line I was not prepared to stand in line again.

I said get me out of here, I have waisted enough time dealing with this, you take the…

The St Georges CT changed my reservation for a rust proof on my car and now they say it too late to do it !!!!!!! BS 1-418-226-0815 please call back !!!!!!!

00. Within two days I had a nearly flat front tire. When I complained they asked if I could leave the car overnight. I said no it had to be fixed that day ... eventually it was fixed after several hours.

Now less than 9 days from the original installation I have another slow leak & somewhat flat tire. Again they asked if I could leave overnight. Told them to fix it today! Maybe CRAPPY TIRE is a better business name.

I have NEVER had this kind of problem elsewhere.

Today we went to the Brantford location and picked up several items , when we got to the checkout counter all were closed , only the self serve was open with a back-up of customers. We are opposed to this service , we did not purchase and left the store. In the future we will only purchase when we are serviced by staff we can talk to.

I have never seen such total organization disarray in a service center in my 61 years of my life. I booked a tire replacement appointment in advance and was told it would take 2 hours for the service people to put my new tires on my Rav4.

I took my vehicle in early and was ready for my 2 pm service work. yes really. I suggested that they call around to another store and get the tire as I made my selection based on good due diligence home work.

Upon thinking of how that I had to make a simple suggestion, I drove to the service shop to get my keys and just take my vehicle to a more organized tire store. Your person shows me that they had replaced 3 of the tires which was not explained when we talked at 5:30 pm.

I then suggested that they continue and get the fourth tire to match out. I…

On October 30 ,2019 at Canadian Tire ,4909 Tachereau Boulevard, Greenfield Park QC. As a client I have been treated very unpolite with an aggresive language and a very ostile attitude whike trying to ask about the store manager s name.

I had an issue with a wrong price displayed and the situation ended up when one Canadian Tire employee simply said quote" JUST GET OUT" refusing to provide her name or the supervisor name. Absoulutely unacceptable. Rude, unpolite and totally unprofessional atitude towards a customer who is spending an average of 2500 per month in gas and products purchase ,

Yesterday afternoon i was there and after speaking to an associate the manager spoke to me.The manager was supper rude when he spoke and he was pointing his finger at me like hes talking down at me. He rudely barked back "i don't have to do anything." Poor service and rudeness.

Hi there i bougt winter tires last week. Today was time to pick then up.

First time waited 15 min to get to talk to someone. Just want to mention that Employes are good workers nothing againts them there good with customer service . My complaint here isnt towards them its on the waiting time to get served.

i told the guy at the custommer service and answered me its break time so there only one guy at the cash but hes trying to help everyone to show where stuff is. Then next custommer after , the employe has to check in the back store for 5 min to find An article that the custommer is looking for. nothing complicated and…

I there! I have been trying to reach a manager at the Castelgar store for over a month now and no one is calling me back and when I call there I get put through no one ever answers. I need to talk to someone higher up about a bike I bought my daughter and it completely broken and not rideable.

I tried to return it right away because it wasn’t riding properly. And they shut me down and wouldn’t even offer me a store credit. I am very angry about this whole experience and don’t want this bike. The Castelgar store was very rude to me at the very beginning and very unprofessional now because I can’t reach anyone that would be able to help.

I hope that someone will call me back from this email because I am not sure what else to do and my frustration is building! Thanks Jana 250 509 0901

I bought a car battery from Canadian tire for Mercedes c230, 2008. And it did not fit my car. Hence I bought a new battery from Mercedes. At the time I asked the sales person if I could return and she said I could.

Within a week I went to return but they refused as I experienced 0 customer service. I am very disappointed and would like to make a complaint as I wasted 236 cad dollars and required a refund. I am attaching a pic of my current battery and new battery I bought.

I would req please refund my money for customer service sake. I wouldn’t have bought it at the time if the agent did not say they would take refund. If it didn’t fit. Canadian tire doesn’t have a battery that would fit my car and I’d comparable hence please refund.

I would like my complaint to be read my seniors…

I just wanted to provide feedback about a very poor experience I had yesterday at the Brockville Canadian Tire store. I’m in the process of closing my pool (yes late I know) and needed some algaecide. Was going to go to the local pool place but thought to quickly check your website as your store is much closer to my house.

Sure enough you sell varying sizes of algaecide at a few different potency levels. ALL OF WHICH SHOWED IN STOCK AT THE BROCKVILLE STORE. The particular item I wanted showed 22 items in stock (21 today), item #081-3730-0, Happy I didn’t have to drive across town I stopped in.

The store was in a bit of chaos, looks like they were updating the seasonal section for the upcoming halloween and Christmas seasons. Noticed the pool section was bare so I went to a kiosk to lookup…

On Saturday September 21,2019. I went to Canadian Tire in Campbellford Ontario to get 1/4inch brake line. I looked and all I say was 5/16 and 3/16, I asked the lady at the parts dept if there was 1/4'' brake line.

I was told ''what you see is what you get''. I then asked if they had 1/4'' steel tubing, to be told they don't sell that. When I looked on website sure enough there it is 1/4'' brake lines and tubing.

I have been going there for close to 2 weeks now. Maybe it's time they ordered some in, or they could've offered to order some in for me, rather then leaving me stuck with no brake line. Campbellford Canadian Tire needs to get their shit together.

Everytime I go there they never have anything in stock. Around the same time last year same thing no 1/4'' brake line, or tubing, I…

Hossam Moussa 2412 Casselman Cres Edmonton SW Email. Hm.moussa@yahoo.com Home: 780-434-3884 Cell: 780-722-1918 Date : 15/09/2019

Dear Sir/Madam. My regards,

I am a Canadian Tire client for over ten years. I have two gold member plans. I renew my membership usually every year automatically or by phone with two packages for oil change. One is free and one for $19.95 and the third one is a $33.95. I don’t use the towing service for many years. Just once for dodge journey this winter after 7 years never used it. I use the oil change coupons. Every year when I get the coupons are always valid for one year till the expiration date of the membership. This year they did big changes without telling us. I figured out this morning when I went to the store in Edmonton south (Mill woods Branch ) to…

I was just at the brantford store at 30 Lynden rd. There was not 1 cashier available. I had no choice but to use the self check out. I realize things are changing but to me this is unacceptable. As well, it took me 20 minutes to get a ctc employee to the sporting department so they could locate a product that was locked out.

When he finally showed up he made me feel as I had interrupted him.

Overall, this store has not had the most energetic staff but this has become a new low

Hi I was at Canadian Tire on Pinebush Room on Aug 21. I waited 40 minutes to cut seven keys. The waiting time was approximately 20 minutes. And, the key cutting time was approximately another 20 minutes. What I could tell was that the lady was struggling to work on it.

Four keys were cut for my church. All of them did not work. I went to Canadian Tire at 385 Fairway Rd. They refunded the cost of four keys and re-cut them in 2 minutes. They told me that the person from Cambridge picked up wrong blank.

Another three keys were for my rental property in Waterloo. The tenant could not open the door with the key. I drove there and found that all of the three keys were slightly different. I drove to Waterloo in rush. Locked my car key inside and have to spend $55 to unlock my car. This Canadian…

I went in and had a brake flush done on my car. I asked for Type 4 which of course is Dot 4. But on my bill I have no info on the grade, type or Dot of brake fluid used.

When I first brought in my car I went and did a bit of shopping prior to my car been taken into the shop. Therefore I was not present at the inertial start of service as I trusted Canadian Tire.

Upon completing the shopping I went and sat int the waiting room and as my car was pretty much next to the customer waiting room I could see quite well what was happening. And I watched as the Tech/mechanic went about his business of bleeding the brakes when out of the blue another tech went under the car and used his flash light to view the Oil filter.

I found this rather curious so upon getting the car home I had a look at the…

I recently had some work done at the canadian tire store on confederation st. Saskatoon. The so called service manager was a complete idiot. Trying to add charges, and did to my bill, other than what was discussed. Hen confronting Mark about the extra charge, he said it was neccessary.

I argued with that person about it, and nothing was done. He even went as far as to swear to me. I'll tell you something Canadian tire Corp. I dont care who thel you are, you dont have the right to verbally abuse a customer.

I will be pressing charges of verbal abuse. As far as any future business with me or any other person I know, and I know a lot of people. You have lost my business. Shame on you...

I was harassed by the Canadian Tire Manger Ms Denise, in South Edmonton Common, 2110 101 St NW, Edmonton, AB T6N 1J2 on 10 August 2019 Saturday. I want her to be fired. I will not purchase products from the Canadian Tire, neither will I recommend to my family and friends.

Long Story: ===== I went to return some items to this outlet. The person on the front asked me the purpose of my visit, is it for return? I yes, and she put some labels on the items. I returned the items. On my way, I wanted to buy one item that has smaller dimension. The same lady stopped me. I told her that I already returned the items, now I want to check out if you have one item of smaller dimension. She demanded where is sticker? Where is the receipt? I told her that returned the items and the items on my bag is not…

on Aug 9 2019 I had an appointment To have the air conditioner repaired ON MY CAR and they only repaired half the job I still have no air.. They repaired only the clicking that controls the air and heat,but did not repair the air conditioner and tried to say that I did not tell them to fix AC.

and I,m still without the AC . I told Steve the person who made out the bill what had to be done when I went in for the appointment. I had to call them 7hrs later to find what was going on.

Now here I am with still no AC. 60 I am very dissatisfied and feel I should be given a reimbursement. I have been a loyal customer for many many years and to have this happen is not good. com

Our vacuum at the cottage failed in late July. As luck would have it, Canadian Tire's flyer of 26 July to 1 August had several vacuums on sale. We attended the Kincardine, ON store on Friday the 27th of July but found that both vacuums that we were interested in were not available - 43-8167-4 and 43-8260-0.

We spoke to the manager who assisted a student in providing us a raincheck for 43-8167-4 and we were advised that it would be shipped on Monday the 29th of July. My wife asked if she needed to pay at this time but the manager advised that it was not necessary, that when the vacuum arrived, we would receive a phone call.

We did receive a phone call and attended the Kincardine store on Wed the 31st of July and attended the Customer Service desk. The employee there made several phone…

I wanted to return my brand new lathe I used for two days due to a striped handle.

After driving back to town and waiting in line for 20 minutes the manager Dennis At the Cranbrook Canadian tire asked to see a recite, I told him I don’t have it with me I was in a hurry had to pack up the lathe back into its box drive 30 minutes back to town.

He said he could t do anything without a recite this upset me because I know for a fact your able to scan the box and your able to see when it was bought. Since I argued that fact dennis straight away kicked me out of the store and refused to give me his last name covered his name tag and everything.

This is the reason I will be asking for a cash refund when I return with my reciter for not only my lathe but now just because he upset me with his…

I have over paid on my card and with my limit removed from the overpayment I still have no,access to MY money. This is ridiculous. You need to update your policy. I have money that I have no access to and you guys are refusing it to me. Angry.

I am on vacation and penniless.