Canadian Tire logo

Canadian Tire

1.0
364 complaints

Address

2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8

Canadian Tire faces significant customer service issues with rude/unhelpful staff being the dominant complaint. Additional recurring problems include incorrect pricing, restrictive return policies, poor auto service experiences, and excessive wait times both in-store and for curbside pickup.

Common Issues

40% (68)
rudeattitudeunhelpful
20% (34)
wrong priceout of stockwrong item
18% (31)
refused returnno refundcannot return
14% (24)
tire installationservice departmentappointment
8% (14)
waitinghalf hourappointment

Complaints

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Douglas Clarke

Oct 25, 2016
0

Purchased and installed winter tires. Tire warning light came on and was told to drive it and it would reset. Drove to the cottage and home 300 km. Went to a professional tire shop and was told canadiant tire used the wrong size nuts. The bolts were stripped. And not to drive it. Had it towed back to CT and they fixed part of the problem. Returned to tVan Hemmen tire for balancing and was told Canadian Tire did not install hub rings so the tire was. Loose. This non action put my family in danger and could have ended very badly. The lack of expereience and knowledge from your service dept. is deplorable. The Store is in Whitby . Taunton and Garden. Looking forward to your reply if not satisfied Next call will be Consumer and Corporate Affairs

Doug Clarke 6 Claridge Cres. Whitby On L1R 3E/…

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Lynn gilkes

Oct 22, 2016
0

00 at CenterPoint Mall Canadian Tire The reason a coolent problem which was supposed to be repaired. Two days later the same problem overheating. I was very upset since I am a nurse and need my car since I am on call.

The manager at this site was not helpful at all . I know it is very busy here but I did not like the way he handled the situation. We are paying customers. I will never come back here or tell anyone else to. Poor customer service.

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Kerry Chelsea

Oct 19, 2016
0

I entered Canadian Tire with my 3 children to pick up a couple of things as I always do. I always loved the atmosphere of the store. My children and I looked through some of the Halloween decorations and proceeded through the store to purchase an indoor wood storage shelf. We found exactly what we were looking for, grabbed a couple of snacks for the kids then, on to the till to pay for our items. We had to wait in line for out turn. When our turn came I placed my items on the tray and reached in my side bag to grab my wallet.

It was then I was asked to open my bag so that the employee could see inside. I was shocked and offended by his request but, I worked in retail through college and understood the job. As soon as I opened my bag I believe the employee could sense my frustration. To…

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Mike

Oct 13, 2016
0

I got summer tires put on like new rims and when i got the rims and tires back my new rims were all scratched and canadian tire tells me they were already scratched and that i am lying.

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T Stein

Oct 7, 2016
0

I went to the Canadian Tire Located in Saint John East Oct 6, 2016. as soon as I stepped a few feet back to the line the next customer had started to be served. her whole attitude toward me was unprofessional and uncalled for...

It is obvious that the poor customer service I experienced is condoned and encouraged from the highest levels of management at this particular location.. With all the options available to the consumer now a days I would worry about the success of this brand going forward.

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Mike Morrissey

Sep 27, 2016
0

Not sure what experience you ask to be rated. Twice in one week I have returned home to find missing parts in a package that appears to be sealed and only could I have noticed in store if I had opened the packages that both contain small parts.

Both packages appear to be the type that were likely opened in store. I am more frustrated with the understanding that so many people steal than I am with Canadian Tire Security. I have my receipts and could return to the store but the drive is more expensive than the refund and I am sure that is also a form of stealing at times.

What can you do and what do you do to combat this type of theft?

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Robert

Sep 27, 2016
0

I have been waiting for my order since Sept 14. The item that I ordered should have been ready for pick-up on Sept 19 at the St. James location in Winnipeg. Today is now Sept. 27. Canadian Tire does not tell me what is causing the delay.

It has taken two weeks to order one tire. All they say at the Canadian Tire Customer Service is that the order is in progress. I am getting very frustrated with their very poor service.

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yasir Mirza

Sep 25, 2016
0

I bought an item couple of weeks back and went to return the item. The item was never opened at my end at all. Today, I went to Canadian Tire outlet at Confederation saskatoon and asked the customer service lady for a return. The lady opened the item with a cutter and discussed with an elderly lady namely Annett S ( according to her name plate ). Annette showed up and said you have opened it and there is a drop of oil and blamed me for using it and bringing back. I got upset and shared with her politely that Madam I never opened and told her that " I dont lie". She was persistent and kept saying that you have used it and it can never be returned. I even mentioned that I swear I never opened but she was adamant.

I got upset and left the place saying you could keep money and the item.…

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Ralph Szafranski

Sep 23, 2016
0

During the afternoon on September 18, I visited my local Canadian tire in Bowmanville to buy oil change items and brake parts for my six year old Toyota Camry. The disappointment was from the sales associate at the automotive parts counter, brake parts partial stock was minor disappointment, he checked other locations for stock, yet front pads and rotors, those inventories were partial too. I mentioned okay, will inventory arrive later this week?

The sales associate wasn't reassuring about when stock would be replenished, he did mention that they don't ship items from other stores, I mentioned "okay next week probably?" and that wasn't assured, so I carted off my other items to checkout. I have been a loyal Canadian tire customer for many years, purchasing automotive parts, it wasn't the…

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Eddie Mangru

Jul 29, 2016
0

I got a set of tools from a friend as a reward for doing some brake work on his car. I already have these tools in my collection from Canadian Tire and wanted to return the set without a receipt, only to find out that Canadian Tire offers a return the Last Lowest Sale price on the item.

Now this item is on sale today at $149.00 for the Mastercraft Impact Socket Set 119 pcs. But the customer service manager at Millwoods town centre in Edmonton was insistent in giving me only 79.99 as a return. I find this to be insulting and demeaning since the item is on sale for $149.99 as of today Thursday. Why is canadian tire treating people like criminals when I am explaining my reason for not having a receipt.

I buy 90% of my tools from Canadian Tire and I am feeling like never going there again…

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Patrick Wong

Jul 21, 2016
0

I bought a saw on sale from Canadian Tire. I brought it home and after only a few uses, it stopped working. I brought it back to the Canadian Tire where I purchased it and was told that I could only get an exchange and not a refund. They did not have one in stock, so they took my saw and gave me a raincheck.

A week later, I called to see if they had one in stock yet, only to be told that I had to pick up my saw and take it to another store (who had one in stock) to exchange it. When I asked if they could just call the other store and tell them that they had my saw and that I could just pick the new one up, they said they couldn't. They also couldn't ship the new saw to the current store. Obviously, this is a huge hassle for me and my project has been delayed by over a week! I am very…

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Brian Barker

Jul 19, 2016
0

Went to Canadian Tire in Langley first thing Sunday morning so I could be first to get my car looked at, I was there for about an hour when the lady that was dealing with me said she could not get the part and they had one in Calgary (it was a window wiper linkage that had gone on my car) and as we all know how much it rains in the lower mainland) She told me that there was no one else who had it in stock. Which I found out as complete crap as Lordco has them in stock and I know Canadian Tire deals with Lordco. I had paid in full for the service but had to get it done right away by someone else. I asked them where they got the part and then proceeded to go back to Canadian Tire and get a refund. When I got there they had no trouble giving me the refund.

I asked the girl that was dealing…

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Jeanet Tan

Jul 14, 2016
0

Canadian Tire #280 - Stouffville ON - Complaint. Rude Unethical Behavior of a Customer Service Rep/Manager. On July 8, 2016 at 8:18AM, Friday I went in to Stouffville Canadian Tire Branch to return the defective swim shoes I purchased a day before. I lined up, when it’s my turn the Customer Service Representative/ Manager Jessica M. asked what’s wrong with it so I said “there’s a defect on the item I’d like to exchange it”. She asked me to get another pair so I did, it only took me less than a minute to get another pair as it’s not very far. So when I came back to her she’s attending another customer which is understandable so I waited for her to finish.

I also tried to wave at her with the replacement shoes that she told me to grab to let her know but she ignored me pretending not to see…

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Catherine Pollock

Jul 9, 2016
0

I needed to purchase a pet carrier quickly in order to pick up a kitten. " The friendly sales lady offered to snap mine together for me. All of a sudden this young man, (think he was management) came up and stated they could put the carrier together for a charge of ten dollars. Yes I flipped out.

What a cocky, rude young man! I am an old woman and am completely upset that the Canadian Tire company would hire someone who would treat a customer with such disregard. I have taken my car for servicing to the Canadian Tire automotive shop in Mission, BC for at least 20 years. Very disappointing.

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Gerald Huard

Jul 4, 2016
0

I went to Canadian Tire North Bay Ontario to have two front Hub Bearings changed . The service rep. 99 for Moog bearing. 00 you people are supposed to have competitive pricing. This customer is not very happy. I will surely check elsewhere for parts before you work on my 2- 2012 vehicles in North Bay Ontario.

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Heather Brunelle

Jul 3, 2016
0

I went in to Canadian Tire in Gatineau to get an oil change before leaving to go back home in Toronto. I dropped my car off at 10am they told me it only goes in at 11am and it takes 30 mins to do, so I should come back at 11:30am. I came back at noon and they told me they couldn't do it cause the bolt was stripped!! I waited 2hrs and they never even called to tell me they couldn't do it!! So when I asked if it was ok to drive to Toronto on 6% oil life and they said yes, so I left.

Well 15 mins into my drive back home I saw smoke coming out of the hood of my car, so I pulled over and lift my hood... Well they forgot to put the cap back on my engine where the oil goes!!! So now I'm stuck on side of road with oil that exploded all over my car and hood. It was everywhere (I have pics) anyway…

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Anne Kelly

Jun 21, 2016
0

Purchased hose on June1 2016. Had problems from the beginning with the hose twisting and had to keep fixing it all the time. Terrible hose. I returned it to Sackville, NS store today which is 3 weeks later along with my receipt and was told that I could not get a refund because I do not have the box it came in. So I asked for a credit note and they would not do that either. I was told that I had to purchase something for the same amount in their store that day. I was not a happy customer as I had a busy day ahead of me and I did not want to spend time shopping for something I did not need.

Finally I just picked up small cleaning items and a reel to fill the amount. I had to go back twice for other items as it was not enough. Finally they gave me .40 cents cash so that I could leave the…

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Mark Jordison

Jun 1, 2016
0

On 26 May/16 we went to CT to purchase a bench grinder. They were out of stock in Campbell River where we live so we drove 50+k to Courtenay to buy it. They had 3 in stock. Today is 01 June/16, 7 days later, and we received our CT flyer for this week. The identical grinder is advertised for 30% off. I phoned the local CT store and was told we could return it with receipt and would be refunded the difference. Today we drove back to the Courtenay store (another 50+k) thinking we had to return to where it was purchased (was told we could have gone to our local store).

Initially they said ok, then withdrew the offer and said the sale did not start until friday (2 days hence) and we would have to return on friday for a refund. I get it, it's a "store policy"; realistically, nothing is going to…

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Peter Schnick

May 30, 2016
0

On March 31 2016 I ordered a door handle for my 2009 Hyundai Tucson passenger rear out handle at store 754 3173 Winston Churchill blvd at the cost was 66.11. I said to go ahead it took 5 weeks till I finally got it but in between the extended time to arrive someone cancelled the order through a third party I was not impressed so they went ahead to get the part I needed.

I haves received it they guarantee me it would fit so I took the car to the shop later that day the mechanic told me it didn't fit also got the part painted to match the car now I went back to the store to complain that it didn't fit so I got refused for a refund telling me there is a restocking plus it was painted.

I said to the manager you have a 90 day warranty on that part it turn out to be defective so the manager…

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Tim Seida

May 19, 2016
0

So on May 18 2016 at 750 pm I went to north Albert Canadian Tire with a very quick fix tire problem. My tire tsp sensor popped into my tire leaving my wife with a flat tire. I took the tire off the jeep and took it to your store. When I approached the tire repair person he didn't think he had time to fix it tonight. There were no cars in but one ford which he was working on with a flat repair. No other cars were in the shop. I went in the store and asked if they had time to take a look at the tire. The front end worker said no they were swamped.

I went back to the repair guy and asked him if he could at least break the bead and i will fix it. He broke the bead and gave me my tire back. I took it home,had my son reach in and grab the sensor, pull it out and stick it in the rim hole, put…

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Tammie

May 15, 2016
0

I was at one of your stores in Hamilton on Barton street east as I was in Hamilton at a function. I stopped in and found a car seat that I thought was super cool and the price said $119.99 which I thought was a great price. As I brought it to self checkout it scanned at 179.99 I brought it to the attention of the girl working at self checkout who got a lady named Jeanette to go look. I went with her to show her where I got it and she said no that's not the price but she couldn't find a price for it so said that's the price and where you got it was overstock.

Back to self checkout where a girl from customer service tried to be quiet and said they are just trying to get it cheaper. At that point I was pissed at how rude these people were. So I went online and found it cheaper than 179 at…

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Charlene O'Donnell

May 9, 2016
0

I purchased a Minwax product from you store to finish the stairs to by basement. I had purchased new stairs and applied 3 coats of stain to them and then chose this product to finish the job because it indicated it was for floors and it was non-yellowing. After application to the risers it was obvious that the product did indeed leave a yellow coloring but I decided to just get another product for the risers and continued on with the treads. When I was finished and ready for installation the product was lifting and peeling.

I followed the directions and had input from a professional painter. As the product is so disappointing I spent 3.5 hours on Mother's Day sanding it off of the stairs and starting over. I will probably need to purchase more stain and had to buy sanding products to…

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Dalbert Phillips

May 7, 2016
0

even when they dropped my F-150 off the lift 16 inches off the cement floor (minor damage) I still went back, even when they put the wrong oil filter in my Saturn, two quarts in my driveway. I still went back, today I brought my fiat in for a wheel alignment.

I'm 62 years old and have always been able to see the work being done on my vehicles, this time a 25 year old manager told me I had to wait in the waiting room. I informed him of the consumer protection act.

I have the right to see what's being done to my vehicle,he laughs, this is unexceptionable. My family's three vehicles will no longer be serviced by Canadian Tire.

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Ivo Mastrogiovanni

May 6, 2016
0

New flyer broke this morning, went to store at 9:00am to purchase two resin sling lounge chairs 88-0611-8 at $99.99 ea and when I asked a young male associate for them, he checked in computer and said that five were in receiving. He then said that he has to wait for manager to build one before taking them out, and I calmly said , can I come at noon and can you have them out for me? His response was " not sure have to wait for manager to take them out."

That is the worst customer service I have ever fallen to. Since I am a Supervisor for Customer service, that person would be terminated immediately. He should have at the least call his manager, and not loose a sale and customer, I would still be interested in these chairs although I think some compensation is due. Canadian tire on Mountain…

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Jerry Jarecki

May 4, 2016
0

To whom it may concern: This is 2016. Why are Canadian Tire rest rooms trapped in the 1950's? Come on Canadian Tire executives. Your rest rooms are dirty, smelly and locked! Your store sells almost everything. You are a big boy store now, just like the big guys. Why do you regard toilets as if they belonged in a distant, solitary, dirty, nameless gas station from 1950? I don't know which vice president thinks that this is acceptable. Fix your rest rooms. Update them. You'll be doing yourselves a big business favor.

Also, when registering for wedding, shower or whatever gift lists, use a damned computer and make it universally accessible. Major retailers have already invented this wheel. All you have to do is copy it. Get on the same page as all other retailers, would you. Your system is…

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Lisa Tye

Apr 29, 2016
0

I purchased 2 new tires for my vehicle @ Canadian Tire in Brockville in Feb 2016 (other 2 tires had already been purchased at C. Tire previously). At that time they instructed me to return the vehicle in early spring for a free tire rotation. I took my vehicle to Canadian Tire in Gananoque on April 25 2016 to have the rotation done. I spoke to 2 service men there & both told me that they do not do rotations unless I'm getting my oil changed. I did not go there for an oil change nor did I need one.

Needless to say, I didn't get anything done & left the store very frustrated. I do not live in Gananoque, so there for drove 30 kms for no reason. From my understanding your policy is to do a free rotation every 10,000 kms, it says nothing about having to do an oil change at the same time. I…

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ariel dela cruz

Apr 22, 2016
0

Very disappointed in shopping in Medicine Hat Canadian Tire store on Thursday , April 21st and spending more than $200 on items to find out they ran out of their $50 promo cards. Had I known, I should have bought my batteries from battery direct instead of making a special trip to this store. Won't make this mistake in the future and won't bother with their promotions since they don't seem to have enough cards in supply.

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Ross North

Apr 19, 2016
0

We went to the Canadian tire in Leduc. We picked out a fire pit that was on sale. We proceeded to pay for it. They charges us for the pit and as we were leaving we were stopped and told we cannot buy the floor model. I told them I was not going to spend my day off putting together a pit. They said they would not sell us that model even for an additional amount. We asked for a refund. We drove accross to Peavy Mart where they sold us a floor model.

I dont understand a business model that will not sell a product, even with a client that is willing to pay a little extra for assembly. Not only does that effect the product we are buying, but effects future conciderations. Something a company like Canadian tire should review. Very disappointing.

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Alexander Etin

Apr 19, 2016
0

To Whom It May Concern. I am a long time and a very loyal customer of “Canadian Tire” company and was very upset when recently (October 10th, 2015) purchased snow blower product (Yardworks) only to have it be defective. First problem started to appear immediately with the first real usage (snow blizzard) on January 11th.The machine did not start to work. I noticed that there were signs of rust in the fuel tank. I was surprised - I kept the snow blower inside my heated garage with constant temperature. I wanted to return the product, but manager of the store (Mr. Jason -70 Lacewood Drive, Halifax NS B3M 2P1) refused to receive the product (91 day since the purchase) and advised me to speak to “Green Diamond” service company.

The company checked the product and found that it had old gas…

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Nancy Loane

Apr 17, 2016
0

My six year old and I went to the new Alexis Nihon location (moved a floor) and two separate workers on the floor did not know for sure if they had shoe polish or where it would be. They did not have a map outlining the new layout. They did not offer to find out what the exact location was or what colors they had. One of them took a guess but we did not find it where he guessed. We wasted a lot of time looking. At the front there was an elderly gentleman who did have a floor map but again he did not know nor did he offer to find out the inventory.

He was really shuffling, it looked painful, so I turned down his offer to escort us to the general area. So three employees had no personal knowledge of the products and none offered to check. We found the polish area and were disappointed that…

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Marielle ouellette

Apr 13, 2016
0

00 and they didn't want to give me a rain cheque. This is not the first time this happen and this is really frustrating. If they have a sale for 3 days they should have the product on hand. The number of the product is 299-6006-6 led light bulb that last for 22years would like to have a reply on this email.

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Leanne Wilkes

Apr 8, 2016
0

Today I purchased 5 light bulbs that were on sale for $1 each. 65. 00 bill. 65 cents? She transferred me to "Hardware". He could not answer my question. I asked to speak to a manager, she could not answer my question either.

She actually told me to go back to the store so that she could look at the receipt. I then called the 800 customer service line and was told that the tax is charged on the amount of the bill before the coupons are applied. Is this correct?

Seems a bit of a run around to get a simple answer.

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Jocelyn Ellerby

Apr 5, 2016
0

On March 28, 2017 at approximate 11:30 AM I was heading south to Barrie, I pulled into the Canadian Gas Bar on Regent Street n Sudbury. My gas tank was on the opposite side of the gas pump, but the nozzle was on top of the bay, which I have used many times at other gas pumps without any problems.

69 and the attendant was making an announcement on the speaker which I did not hear properly. I moved my car to the next pump in front of me and the attendant spoke again, which I heard this time and she informed me that I could not pump gas at this position and I had to move my car.

I have never had this problem before, the nozzle was not fully extended while I was pumping gas. I was very angry and the bays were all occupied at that time. I left the station and had to drive back into Sudbury to…

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sandie piper

Mar 29, 2016
0

My husband and I stopped at the Canadian Tire in Stratford, Ontario to get gas. I needed to use the restroom as well. It was 10:25 p.m. on Easter Sunday and we were driving back from Toronto to Bayfield, Ontario.

I walked into the Convenience store which has a restroom. I didn't see it at first and mentioned to the attendant that I was looking for the restroom. She told me it was closed and was very unhelpful. I questioned this and she said "It's closed at 9:00 p.m.". I said "But you are open." She said again, "Well, the restroom is closed". I asked her where she goes to relieve herself and she said, "I use the restroom.". I told her I really had to use the facilities and she said it was closed at 9:00 p.m. for security reasons and just glared at me. By the way, I am a well-dressed woman…

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Elise Mo

Mar 10, 2016
0

I bought an original product (motomaster 12v dual power inflator $59.99 plus taxes) on Dec 29th, 2015. I found that product can’t inflat a totally flatted tire. Therefore, I exchanged this inflator into a radiator heater (cost $79.99 plus taxes) on Mar 05th, 2016. I paid the differences of 23 dollars. For this exchange procedure, the cashier confiscated my original receipt and replaced into a new receipt says an amount of $68.97 reduction as return exchange policy. Both items were brought in Gatineau, and I just moved to Montreal on Mar 07, 2016.

After 4 days of purchased the radiator heater, I realized the heater doesn’t meet my expectation, which cannot produce enough heat for living room. I brought my original receipt and explained my situation to customer return service. However, the…

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Scott Gibbs

Mar 7, 2016
0

I went to the Sarnia Canadian Tire specifically to buy a range finder. After picking up a few other items I went to the sporting goods counter and waited for service. After more than 10 minutes an employee (later identified as Shane) can into site. When I asked if he worked in sporting goods and stated I had been standing waiting for anyone to show up he immediately started with attitude saying to me "if you started with good morning you might get better service".

I then commented on his attitude toward me and pointed out that I was the costumer. He continued mouthing off to me. I asked to see a manager to which he smiled at me, smirked and walked away. I then went to a costumer service desk and asked to see a manager. I was met by Ken the assistant store manager. I told him what had…

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Alexis Martyn

Mar 1, 2016
0

I went to repair a flat tire. The service adviser called me at office and said that the tire cannot be repaired because the new puncture is too close to an existing repair I had done. I asked the tire to be replaced and asked for the MotoMaster SE2 (Product Number:0041703 Manufacturer Part #:W11-12Y-F344 Size:175/65R14 82T. Category: All Season - Touring Tires Availability: In Stock). The service person said they were out of stock! And offered to get Firestone brand tires from another distributor.

I went into the Canadian Tire web site and found the tires I was requesting in stock at the store. Now I have to pay over 90 dollars per tire for the Firestone brand tires instead of 56 dollars for the MotorMaster ones. And they insisted on me buying two tires when I just wanted one. The service…

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Brenda Thompson

Feb 29, 2016
0

We purchased 2 airbeds from Drayton Valley AB Canadian Tire on July 2, 2015. (Receipt attached) Our granddaughter was coming to our house to spend a week with us at Christmas. We bought it early because we knew that this was seasonal & wouldn’t be available in December. We bought the 2nd one in case our grandson was able to be with us as well.

It didn’t come out of the box until the day before her arrival. The 1st night’s sleep was fine but by the 2nd night it was starting to lose air & we discovered a leak in the seam & had to pump it up each night before she could sleep on it. We tried to return it 2 weeks ago to Airdrie AB Canadian Tire where we have since moved to. We were going to wait until closer to the summer time when we knew they’d have some in stock but then decided to return…

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Warren Jones

Feb 22, 2016
0

I recently purchases a couple of car washes from the Canadian tire gas bar located on Eglinton Ave in Falmouth in Scarborough. I thought I would take advantage of the car wash which was on sale for $5 each. When I went to put in the activation code for one of them to my surprise it didn't work.

Luckily for me I had the few other ones which I purchased and was able to use them, it would of been very embarrassing if I only had the one and had to trouble the people behind me to move so I could pull out. I am a frequent user of this gas bar and now I am having second thoughts about purchasing car washes due to this issue.

Is there any thing you would be able to do for me? It would be highly appreciated.

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Allan Richards

Feb 15, 2016
0

I have had two bad experiences at the Canadian Tire store in Timmins Ontario in the last three months with your ignorant and rude associates who do not seem to care about customer satisfaction, they are rude, and know nothing about your products and do not seem to really care.

The last time I reported to the store manager, the first time I was so frustrated I had to lave the store. This location needs to have some training in customer service, after all we pay your bills. 00 at Home Depot.

I always went to Canadian Tire first as it used to be a habit but after the last two visits to your store it is going to Home Depot.

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Ben

Feb 9, 2016
0

Car issue 1, car shakes while idle. Car issue 2, car misfires when starting. The diagnostic 1, approx $1000: replace spark plugs, wires, and valve cover gasket. The diagnostic 2, approx $1700: diagnostic 1 + a $700 timing belt replacement.

The car is a "well maintained" (followed all subaru maintenance guidelines) 2005 subaru impreza. I told Lee (the Canadian tire manager) I would not spend $1700 and if that is what was required I'd walk away from the car. I tell him I'd like to take the car to another garage to get it fixed.

He aggressively recommends diagnostic 1 quoting his 20 years of experience and confidence in his diagnostic. I authorize the $1000 diagnostic with the expectation that our 2 car issues would be fixed. After performing $700 of work, a new diagnostic is made that would…

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Shawn Stoyles

Jan 16, 2016
0

I live 100 kms from the Canadian tire but I am a regular customer, I have in the last 2 years I bought over 4000 plus worth of Canadian tire products. I like to call to see if they have my parts before making an hour drive. On this day, Jan 16 2016 I called and 6 times, and I could get no one at parts ,,so I pushed 0 to get customer svc to let them know. That it was 6 times I tried parts and got no answer. Her response was a very snarky. Well they are not glued to the phone or anything sir. I will check in a pretty snotty tone, and then I got someone right away. Funny how when they do their job we get a response, and you get business. The service at this brand new store is awful, and the staff is snotty and disrespectful.

This is not my first incident and its pretty soon going to be my…

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Cindy

Jan 14, 2016
0

January 10th 2016 I read your flyer and saw skates were on sale for 40% off. I went to the South location in Red Deer and found a pair. When I went to pay the clerk said the price and they were not on sale. I showed her the flyer and advised there were signs showing these skates were on sale. She called a Manager and we waited but no one came or called her back. She referred me to the customer service desk where I explained my dilemma again. The clerk checked and said they were not on sale and do I want to purchase at this price? I asked her to come to the skate isle and see all the sale signs that were on these skates. She said she was too busy, she called a Manager and asked me to wait as there were another four customers in line.

I was embarrassed as she turned her back on me to help…

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Kenan Barbaros

Jan 4, 2016
0

Yesterday I checked online your Store nearest to me: 2221 Boul. Angrignon and I ordered 6 of your Product # 53-0947-2. Your system said your Store had 7 in stock in AISLE 62 (11am, Jan3 2016): ATTACHED. SEEING THAT, I PAID WITH my Credit Card for 6 products. I received your "Order Confirmation" with Order ID: 9267418797801: ATTACHED. The pick up time is marked: 4pm January 3.

Today, January 4, I call your Store to ask about my PAID ORDER, I TALK TO THE MANAGER who says: "6 of them WERE STOLEN, I ONLY HAVE 1 LEFT"...??? What kind of business is this? I WILL SEND A COPY OF THIS EVENT TO NEWSPAPERS because it's really out of this Century, out of North America retail & online systems, IMPOSSIBLE TO SEE IT ELSEWHERE, except perhaps 3rd world countries!

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Kelly

Jan 3, 2016
0

So our F-350 needed the front axle u-joints replaced before we go back to work in the bush. Called Canadian Tire in the morning and they said bring it in and we will get it done. So we waited 5 hours till our appointment, dropped the truck off and continued our day.

We received a call from the mechanic 3 hours later saying that they could no longer do the job because their vehicle hoist was not working, and to come get our truck. This job is 100% possible with a floor jack I argued .

But they said the mechanic would not do the job with a floor jack. This is a pathetic attempt by your Canadian tire mechanics. I myself could have done this job on this day, but made the simple mistake of trusting an official mechanic shop.

Now it's off to the bush with fucked u-joints. Thanks guys.…

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Dee

Dec 22, 2015
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Canadian tire probably has the worst customer service I've ever experienced, Back in 2013 I purchased two tire at a Canadian tire store out of my city, these tires are supposed to come with a 5 year warranty and every cdn tire store are supposed to have a centralized system able to pull up transactions for at least 5 years back. So I went to the cdn tire in my city Windsor on to report the bad tires, they were unable to pull my file hence telling me that I had to pay for another set of tires.

I was upset because why am I paying for your negligence? But I paid for new tires anyways, after they fixed my tires I could not find my rim covers, when I called to confront them the manager said he wasn't going to replace my rim cover. Now im beyond upset and don't know what to do I am never going…

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Crystal

Dec 13, 2015
0

I was shopping for a gift. Thought I found what would be perfect(for a family with 6 children) the budget is a bit tight! Found the exactly what I wanted. Computer and customer service says they have only 1 in stock.

So after waiting half an hour for the attendant to search for it only to come back empty handed I was not too happy. I go to customer service to ask if there is anything they can do to help where I am told I have to wait again to see a manager, another half an hour she finally shows up (with the WORST customer service I have ever encountered) and

proceeded to tell me that it's just not there and she is willing to do nothing. bout i.

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Kim Selinger

Nov 3, 2015
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I saw your flyer and went to Canadian Tire to purchase some snowmobile mitts that were on sale. As usual, when we got to the store there were no mitts to be had. We asked the clerk who did not looked surprised that there was no stock in the store.

He checked other stores and the only other place that had the mitts was the store in Surrey. This happens a lot when we shop Canadian Tire. We always have to go to another store. This time I am not going to another store because I am going to spend my money elsewhere.

I am not going back to Canadian Tire unless I absolutely have to. You are going to end up like Zellers. They always putting sales on to get rid of stock only if they only have one or two items left. Zellers is slowly disappearing.

I hope that does not happen to Canadian Tire?

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David Fullman

Oct 27, 2015
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I was at a Canadian tire today at Young and Church. 00. I park in your parking lot. 00 dollars ex parking. I was told you only get one free hour. I think that is not very good advertising. I did give the man my receipt from the shop as proof of purchases.

I just think it's to bad that Canadian tire would treat there customers like that and you can expect more Canadian Tire complaints from me in the future if this does not change.

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Jasmine Niemi

Oct 10, 2015
0

C. around noon on Friday October 10th purchasing a few small items for a contractor I had waiting at my home to complete a project. I went to the self serve and as I was going to pay, mt twenty dollar bill must have got caught on something and ripped on the corner.

The attendant told me that the machine would not accept that bill and I'd have to use another. As I had no other bill I asked if she could just ask a cashier to exchange it for me so that I could just pay for the items that were already scanned.

She went away and came back with another lady who informed me that they would not accept that bill. It was only the corner of the bill that was torn, no serial numbers affected, the tear fit perfectly in place with the other part of the bill and I had both…

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