Capital One

My DMV ID expired on 11/27. I applied for a new one on 11/29 and I was issued a temporary one. I went to the Cspital One brsnch at 1502 Church Ave. In Brooklyn on 11/30 to cash a check, they refused to cash my check even when I presented a temporary ID from DMV.

On 11/30 I went to another Capital one branch, the temporary ID was accepted and my check was cashed. I demand to be treated with respect; I have been with this bank since it was The Bowery, 41 years now.

Some of the new tellers at that Church Ave. Branch need to be properly trained in the protocols of ID acceptance and to be respectful of the Clients. I had other arragements on that day, that is the reason why I did not close out my accounts and go Bank of America, which I am still considering.

Why was my temporary ID accepted…

I have been dealing with this bank for over 25 yrs and have never been as frustrated as I am now. I have made 3 deposits in the last few days and only part has been posted to my account.

Who ever heard of a bank holding a cashiers check from another bank for 5 days before it can be posted to a customers account. I have opened many cd's with several different banks using a cashiers check and have never been told the check had to be verified. Absolutely ridiculous.

Also my husband made a deposit into my account from his chase account and now that check is being held. Capital One obviously has never heard of customer service.

If I could give them a 0 star rating I would. They allowed someone to open a credit card in my husband name that is incarcerated. When I tried to report fraud they could not speak to me because I was not an authorized user on the account.

Neither is the person you allowed to open the account. So I can’t report it as fraud.

First off, I’m married to him I know all his information I don’t need you to give me any personal information.

Second off, you didn’t require identity when the account was opened by someone else. Worst company ever. Truth Is they can’t speak to me because they was in the wrong.

I would like to complain the customer service experienced today 1hr and 20mins I'm on phone talking to 3 different person past me here past to other one again all I need is to pull out my application on my credit card about additional user to my son I already giving all information they need and they can't help me and they said he wants to speak my minor age son I don't understand why he need to spoke my son and his minor and I'm his father/adult who the primary accountable in the account.

all I need is to put my son ss number so he can start built his score the agent his name is RAFAEL from fraud department he said. his very unprofessional and unknowedlge able in his job very simple question he didn't understand and I also having difficulties understand him.

very bad experience, very…

Disputed payment, November 15, 2022, Amount $81. Service provider: Kempsville Dental. Case Number 221115175504669. Was informed would receive temporary payment. Did not. Nor was I contacted. Received statement in which this amount shows up still. Case is not resolved. How can you ask me to make the payment?

Details of complaint: Dentist's office misfiled my treatment details with my insurance company, which had informed dentist to refile. Apparently the dentist has not corrected their error yet.

Please assign credit of $81 to my account..

I was mis informed about my payments being returned. I was told there insufficient funds, but on my app it does not appear insufficient funds, it says “Returned mobile ACH payment CONA. which caused my account to be closed. I spoke to one supervisor who could not help me, so she connected me to another higher up supervisor and told me to hold.

Suddenly minutes after being on hold someone hung up the call, and never called me back. I am very disappointed. This is my first credit card and I am a unsatisfied customer, and I do not recommend Capital One to anyone 0 stars.

Yesterday I called Capital One to question a charge & my card was locked & deactivated. I told the person I did not want that because it is the only card I have & use. The person lied to me & told me I could still use the card until it was investigated. My fault for relying solely on Capital One !!! Apparently a new card was sent but don't know the number or when I will receive it. I talked to a person last night who was apparently in Costa Rica, then after no help, the person hung up on me. I am very very disappointed with Capital One !!!

Randy Davidson 951.323.6234

Too exhausted to type my issue to another set of incompetent morons. This will be my 7th time, and issue still not resolved. Going on since Nov 23rd. I am taking my compliment call back from Maria (ID MCR). She is a lying idiot.

Jenny (ID NYU) never got one, but she is a liar. Sky (ID ROU) Liar, never got one. I am convinced these are not even real ID numbers. Everyone I spoke with in between that I did not get their fake IDs. All Liars.

I am taking Maria supervisor compliment call back too. If anyone of these people I have spoken with got any slower, they would be walking backwards. I cannot wait to get out of this loan with you idiots. I am planning on refinancing with another company, or possibly just letting it hit my credit and never pay you guys, and get something else before i…

I attempted to get help setting up a $10,000.00 CD and the diction of your customer service person made it impossible to understand the directions he was giving me. I understand your need to save money (you're worth 421B) and this is achieved by setting up some services in other countries, but you are doing a disservice to older people(who have money) who have difficulty understanding foreigners with heavy accents. I find it odd that when you initially call customer service you get clear precise language.

Worst card company I’ve ever dealt with must be a circus because the clowns I’ve talked to can’t even help

In June of 2022 I noticed several fraudulent charges on my Capital One Credit Card. I was traveling and had my card set to auto pay through my bank account. I notified the company by telephone that I did not recognize the charges.

They read back a few charges which were legitimate. They resolved those charges and sent me a new card. 50 There is a phone number associated with the purchase. 305-599-7266. com) a fraudulent phone number that is associated with fraudulent purchases with this company.

I reported it immediately and notified Capital One that the card had already been switched due to the fraud that had been reported earlier and that this charge was missed. I opened a dispute and they promptly closed the dispute stating that their hands were tied due to the length of time that had…

Dear Ms Tyler, Just a recap of our phone conversation today 1) you stated that according to your review you no longer wish to do business and would be closing my Capital One account. 2) that you would be sending me a letter based on the results of your review 3) and you would be sending the check reversal (Whitney Bank check (#120) $1,044.44).

Also when Mrs Joycelyn Letellier joined in our phone conversation she explained to you that there was no reason to verify her Whitney Bank check (#120) $1,044.44. This check(#120) was withdrawn on November 10, 2022, and the money was already in her Whitney Bank account. Mrs Joycelyn Letellier and I did not want you to redeposit this check (#120) into the my Capital One bank account. Ms Joycelyn wrote another check to cover the amount and I deposited…

I pay off my credit card everytime i get paid, now i cant use my card 1 week out of the month because you hold the $ i paid! Whats the point of using my card if i can only use it 3 weeks out of the month?

I can literaly use other cards within seconds of making a payment! This is a terrible card.

I’m seeking assistance with payout of $450 (Promo Code SAVE22) for opening a 360 Performance Savings account from April 27-June 29 and depositing at least $50,000 from externally sourced funds and hold for at least 90 days. On May 3, 2022 at 12:46pm Capital One employee Briselda assisted me in set-up of a 360 Performance Savings account.

Employee Adriana deposited my check of $50,000 external funds. Briselda was unable to enter SAVE22 on the account. She called someone else and then told me not to worry. She said the SAVE22 code could be entered at end of 99 days period but prior to withdrawal of funds.

May 9, 2022 funds were released. August 15, 2022 after confirming that I met required 90 day bonus requirement and that SAVE22 was listed on my account with two tellers, Carissa and…

My new card was sent to me on 22 November to the WRONG address. I called 3 times and told to wait couple more days. Today 4 December 2022 I asked to speak to a "supervisor" and first she said it was on the mail back to them, she also denied that I call 3 different times very unprofessional.

I told her that my other Capital One card account had the CORRECT address and she just "brush me off"... End up requesting a new card... Excuses and apologize are not acceptable.

Called to speak with CS relative to waiving a LF. I was given the run around abt waiving the fee & was not provided a valid reason as to why the fee cld not be waived. I do not have a history of making late payments which shld hve been enough reasoning in waiving the LF.

I am requesting a call back from corporate senior staff relative to this concern. Thank you. 864 908 7898

They set up a min pymt then charged fees for being over the limit.. makes no sense to me at all. I wasn’t over the limit & I paid my payment however the finance charge may have threw it over so they charged $40 fee I was in the hospital for some time so it added up.

When I spoke to customer service it was similar to speaking to a machine. I stopped the routine pymts drafting from my acct however they continued to allow my manual transactions plus the scheduled which I had cancelled. This created more fees as I was not adjusting my bank for this. 100percent dissatisfied

The bank has a hold on my account and will not allow me to get money out I have a 8 year old daughter and just moved to another state. Simply you can not leave someone high and dry and they without everything is direct deposited in the account and there not allowing me to take anything out so they are basically telling me you and

your child can go without I don’t know anyone here and don’t have any way to get help from no one all I’m asking for is my paycheck and they are telling me no I can’t get it. I want to speak to someone from corporate asap.

I had my capital one credit card for about 4 years and I recently went though 2 hurricanes, I explained to them how our home was flooded out and how devastating everything has been. And because recently I made a couple payments (not monthly, just extra ones) and my bank for some reason didn’t cover the transactions even though I put the money in on time after realizing that I didn’t have enough to cover them, they deactivated my card.

No sympathy, no understanding for customers who go though major/ state of emergency disasters. I offered to have them call my bank to show that I put money in immediately after finding out. So next time I evacuate my family and I will just be out of luck.

This company has no compassion and does NOT care about their loyal customers at all!!!

Yesterday 11/29/2022 I called Capital One for questioning about 2 charges from "Ancestry" which I have NOT made. Not only I was told that capital one can not help me but I was told to resolve the issue myself. The agent listed in this complaint asked very rudely to contact Ancestry and request them to cancel a membership that I have no idea how appeared in my account.

I would like to mention that I have been a Capital One customer for over 12 years now with 0 balance in my account and or every time using the card always made my payments on time and with credit over 800 how can capital one do this? As a consumer and a good customer history I expect to be treated with respect and offer some kind of assistance about this fraudulent transaction from "Ancestry" Regardless of being treated…

Horrible service Can not tell me when my pre paid credit card turned into them giving me credit. Are now charging me for credit when I was never approved for credit on a prepaid credit card that whatever I put on was the only money I could spend.

I called Capital One last week to ask about a charge on my statement and to simply provide me with the name of whom I had made this payment to. The representative was unable to give me this information and for no reason at all, canceled my credit card without my knowledge, my permission or my authorization.

I never told the rep that this charge was an error and that I was not responsible for it, and I never told the rep that this was a fraudulent charge. I asked to speak with his supervisor who then advised me how to find out who I had made this payment to.

I did what she advised and had my answer.

However, and much to my dismay, the supervisor could not reverse the cancellation of my credit card. I was told to call the fraud department the following day to discuss this occurrence, but…

They closed my savings account after confirming all my information, said it was an investigation, and then made numerous phone calls telling me they couldn't tell me when the investigation would take place. What are you investigating? I gave all my information.

They are hogging my $100,000 and not giving it to me. This is the worst bank ever.

Your customer service people are just like robots. All they do is read off a list of responses and they won't listen to you making me furious with them. 00 dollars because of an extra 0 to the bill and I can't get satisfaction. Your thieves.

I’m trying to pay my account on a different due date and Capital One won’t change it. I’ve been making all my on time for 3 years and they were good with my on time payments. Now I’m having a difficult time paying on my account on that due date they won’t change the date.

I’m not asking them to lower the payment just need another date. Please help me resolve this issue. Sincerely Dora Glores.

I have been a client almost 5 yrs.. I make multiple payments weekly to continue use with my credit card. My last payment was made 11/23/22 & I just talked to an associate who states my card won’t be available for use till 12/20/22 bc there is a hold on it to verify funds..

the funds have already left my bank.. cap one has their money.. but I can’t use my card. I have never heard of a 30 day hold for funds availability on a CC.

I used Capital One Travel to book a car rental pickup via Dollar rental car. Confirmation: H-16983519517 (pickup DFW on Nov 22, 2022). 95 When I reached the car rental place, there was a HUGE line (see attached image). After almost an hour of standing in line, the line did not progress much.

I would have had to wait 3-4 hours to get to the customer service rep. for the rental car pickup! I just couldn’t bring myself to wait for that long in the line. I value my time much more than that.

I called Capital One many times to bring the issue to their attention and get my refund. But I have been refused because I didn’t want to stand 4+ hours in line. I find it absolutely unacceptable that it is considered normal to stand in line for 4+ hours!

After 18 plus years not one but all four of my Capone were closed two without balance. After several noticing that a couple recent payments had not been deberes I researched to find that the account not selected was listed as the withdrawal account.

Despite never being notified by either my bank nor myapp alert settings… I was told well we are sorry???? After 18 credit cards a 24 year banking history??? No bueno Cap One!!!!!

This company is not good service at all. Never help customer to find out the question they are asking.

I got fraud account , every time I call, taking at least 1 hour and nothing helped but only say submit the questions and tell me to wait . The prove that said the account was responsible to me also ridiculous that because the name and SSN is linked to me. What a heck! You don’t understand what’s called fraud ? What’s called identity theft? Even I talked to the manage online, I wanna to find out where this credit card was applied: online or local branch if so what’s the address, the manger said don’t know. I said can you have some one to find this question out? Otherwise I have to find a lawyer, he said no one know. What a F***! So what should I do? He said call the credit company to do…

Had a check sent to me and my girlfriend with both our names on it... Capital one froze my checking and savings account because of a name error on the check.... Called them multiple times and was told to just get the name of the person who wrote the check to fix the issue, got the name and called back only to be told they need the number as well...

Which was not stated before... After alot of attitude they told me there is nothing they can do so they are just holding my money hostage till alot of time goes by and the check gets sent back to sender... Which could take years....

There customer service is the biggest joke.... They need to stop pretending to be a bank and just go back to loans and credit cards.

I like to file a hippa violation I did not give permission for my info to be sold to 3rd parties so I would like to know why 3rd party companies are calling me on your behalf.

Calling customer service is a waist of time. Fraud on my account and nothing done about it. At this point i believe your bank is helping the fraud. Please tell me its not so.

Keith Eckmeyer 330-388-4742

Hound me badger me---send me letters upon letters every week for months now---cards number I don't have even! It all started>>>>> MARCH 2022, suspended my 2- cards they said they had a breech in there business-company---- and say I have 7-9 now>>?

I get calls, these letters, statements i OWE UP TOO $800. 00? I have not used---cut up CARDS last MARCH--UN-USED>>>>FOR 9 MONTHS NOW____DON'T WANT ANOTHER CARD FROM CAPITAL ONE OR DEAL WITH ANY OF THERE "NOT-SO SMART 52,000 thousand people they employee!

I have talk too, EVEN PAID OFF WHAT WAS NOT MINE---JUST TOO GET RID OF THE PAIN DEALING WITH SO MANY NON-INFORMED PERSONAL! I thought, was told they straighten it all out >>>didn't owe anything with there" SAVOR CARD"and it all went south next month all over again,…

I have had a dispute going on with Super Arbor since August 2022. I have sent proof of my cancelation requests and all documentation of discussion with merchant but keep getting the run around from Cap 1 instructing me to send proof of said cancelation notice to merchant, over and over again. I have never been so frustrated nor had so much trouble with a legitimate dispute claim with any other credit card company

65 purchase, by paying a merchant using my capital one card via Venmo. When you check out at Venmo it says that there is a 3% fee. What Capital One hides is that the fee is actually "3% or $10 ... ".

If I'd have known this transaction would have cost me an extra $20 in fees, I'd have used one of my many other cards. Customer no service refused to offer any soft of fee waiver, claiming that it was mentioned in my terms and conditions on my card ...

you know, that 100 page document with fine print smaller than that which is found in a pocket sized bible. The first person I spoke with couldn't help me, of course, so I had to go to their higher up.

Their higher up was Amanda, Employee ID XSK446, who also couldn't help me. She claimed there was no one higher than her in the company that…

Mail them a check from the Philippines after I was told they would cash it sent it overnight by USPS $27.00 now am told they do not cash check from Philippines after been told by 6 different people that work they was supposed to be sending the check back to me by FedEx on 11 8 22 they never received the check now Noone at capital One knows where the check is I been calling every day talking to manger but getting no wear

Make payments with money orders and they act like I need to verify them via WesternUnion and they do not post them to my account, they hold onto the money order until I am past due.

Today had to call reference suspected fraud on my card. Understand that, however, it appears Capital One has sent it services overseas to a foreign Country. This is the third time I have experienced talking to someone who barely speaks English!

This is extremely frustrating especially for someone my age (73). I have been with Capital One for many years and have both credit card and savings account. It appears I need to look at another service company that I can talk to if I have a problem.

Capital One used to be great to work with but now very very disappointed!

I have been with Capital One for years. I have just experienced unacceptable Customer Care. I received notice that my bill was not paid. That surprised me, as I pay my bills on time always. So I called Customer Service and he was not able to help and I asked for a Supervisor.

I wanted my late fee removed. 1) She would not and could not tell me why. 2) When I asked why she said that she just wasn't able to 3) When I asked why she said she couldn't tell me 4) When I said that as a consumer I have the right to know everything about my account she wouldn't give me any info 5) She did not know any information about contacting the corporate office.

6) Her name is Jovan and Badge # is HNE127 I seriously think that this looks bad on her part. I am sure you want your team to be able to assist…

I was lied to by agent on the phone

I ordered a product I never received. Dispute department is a total joke. Ruled against me w/o reading my submission 10 pages of facts, photos and other exhibits making it obvious to a child that I was a victim of a scam.

kept having me send copies of the same documents. Bbb and other watchdog agencies issued scam warnings. Ultimately I was asked to produce a third copy of the receipt which I mailed again. This time they denied me the same day they requested the receipt. Completely incompetent.

They cut my card off and left me stranded in the winter miles away from home because they would not unlock it so I could get gas

Hate this. Bank.

I am locked out my online account and can not get online in a month. I have talked to Atlanta five different customers service agents and supervisor and still locked out. One day I was signing in and the next day I could not sign in.

Not getting any help from customers service agents. They have asked me to do everything. No result. I did nothing wrong.

I can’t get my credit file updated. Capital One shows I owe more than I actually borrowed. If I was late with payments. I’m sure they would report that. Since I’m a month ahead, no one cares. It’s hurting my scores towards my mortgage loan.

Hello, I went this morning to make a deposit through CVS pharmacy and in 2 different locations the managers , do not know how to make it. One of them insulted me and got to upset for my request even try to hit me.

Horrible situation thanks to the closure of the bank branch locations. Thanks C1 I will close my accounts.

Today I attempted to purchase some merchandise with my Capital one card. 72. I immediately received a text from Capital One asking to verify the legitimacy transaction. " I attempted to finalize my order, but since the card was declined, I had to start the transaction from the beginning.

I did so and when I submitted my form, my card was again declined. This time I received a text asking me to call Capital One. I did call and spoke to a representative. I want to digress and state that I thoroughly understand and appreciate your efforts to make sure all transactions are legitimate.

When I spoke to the representative I was asked if it was alright for her to send a text to my cell phone with a one time security code. I agreed, even though I always receive a text from Capital One when they…

Capital one is the worst bank ever they have put my account into overdraft status which I did not approve charges on there now I it’s telling me that my account is negative but I have a current available balance which I can’t even have access to because capital one decides to double charge me for items I have called numerous times have not gotten a resolution now checks that I have made payment for in regards to my rent and

my utilities cannot be honored because of capital one therefore I have incurred overdraft fees from the N other in institutions I have also received a final notice for my light to be turned off I am a single mother of four capital one needs to have someone email me or contact me and give me a resolution to the problem I will not advise anyone to bank with capital one…

I was capital one bank on 10/27/2022, guessing between 11:30am:1:30pm. Two people was in the lobby the guy name was Evin the lady I couldnot see her badge she was braids her hair she looks like black(African American). The lady was talking on the phone for long, the guy was working outside(custome on window) and inside too.

She was laughing and talking her personal issue. I donot know may be surving us not part of her job but still I don't think its appropriate to talk so much about a personal story in front of a customer who is looking for a service.

Very disappointed in how Capital One is never available to help their customers.

First of all these are personal accounts and every time I call to get some help I get transfer to someone from another Country that hardly understands me and me them. I have a Capital One 360 Savings account and a Checking account, I refuse to give any personal information to someone in another country.

Other places I have accounts, they answer promptly and are in the USA where we live, not in Nigeria or Philippines, etc. It’s bad enough you don’t have branches in every State and we can only depend on getting any kind of help by speaking to someone on the phone.