Capital One

00 annual fee against this check. Payment was made by mail from a title company on my behalf to my Capital One Line of Credit for $7,636. The title company could not stop payment because the credit card division cashed the check incorrectly.

The credit card department said the only other way to resolve the matter was to have the check mailed to me "after a waiting period and then up to 10 additional days for processing. " Both departments verified that the title company sent the statement with the correct account number and address.

However, neither department had a method to resolve the mistake made by Capital One. The individual with the Capital One Line of Credit assured me the matter would be fixed when I called on day one. Three days later, the issue was not resolved, and no one had…

I applied for a credit card and received it. I tried to activate it, and they said there was a hold on it. They asked me for a government you should ID card and I sent it they replied they could not see good picture clear enough so I sent the best picture again they said they could still not see a clear.

I told her that was the best picture I can get the original picture on the ID is not very clear as it is. I spoke with the supervisor of the fraud department. And she told me she needed me to send another one I told her that was the best I can do could not get her any clearer.

I was very frustrated and I'm still. so I told her to cancel the account and I will destroy the credit card. Pretty bad experience.

I am a credit card customer of Capital One. I recently made arrangements to pay my credit card bill in full. 00 balance to insure that everything was clear before I closing the account. 00 interest fee. I asked a 'supervisor' if this interest could be waived due to me paying the full amount.

00 even with a balance of zero. I am very disturbed by this. 00 interest fee. 00 after I pay the bill in full. Can u please assist me?

Also the 'supervisor' that I spoke with was not pleasant. She found my frustration amusing. Poor customer service for sure.

Being turned down for credit increase “ my Average Monthly Payment is too low “ this is ridiculous when I pay 4 times plus my minimum payment every month or pay the entire balance off. Customer service can not explain and they’re extremely rude .

Hello, As of Friday 10/21/22 - I spoke with a supervisor by the name of Candice ID #yay564; w/Capital One out of Las Vegas NV, and could not answer my question regarding why she was unable to waive a late fee, over 1 day (12hrs) late payment . I am very displeased with my customer service experience.

I spoke with a representative advising that it was an oversight, and requested a late fee be waived as a one time courtesy, the rep couldn't authorize, so I proceeded to ask to speak with the supervisor. Candice said I wasn't eligible, and that there any factors to determine why the fee couldn't be waived, and that I simply would not be eligible.

But, couldn't give me exact reason why. I then asked for her bosses name and I wished to escalate the call to her supervisor, and she said she…

When I attempted to make a deposit I was told the account is on hold and given a number to call which I did and left my info and was told I would be notified in 48 hrs. When I was contacted the rep could not give me a reason why the account was restricted.

I was told the account will be closed and money returned because they had done an internal audit and found the co to be too high risk. When I pressed for more info I was told on Sspt 29 someone attempted to cash an 11k check.

They weren’t able to give anymore info and I was instructed to file a police report. How bizarre is this. No explanation as to why or how I became high risk after 20+ years. Bizarre. I need someone to tell me why!!

I am the executer of Hilda Groses estate. She had 2 credit cards. The balance is 0 on both. I have been trying for 2 months to get an original copy of release of claim sent to Nicholas County courthouse in Summersville WV.

It still hasn't been sent! This is ridiculous.

I was charged $25 late fee when we paid online the 15th Sept due date is the 1st oct. Capitol one said its late. They won't credit me my money back. This is Robbing early paying customers. I need this rectified ASAP.

Not my fault your processing center is Slow processing payment. Make me wonder how many others money you guys took. If nothing is resolve I will follow with a law suit. My # 845-751-4319

My quick silver capital one card was restricted, I complied with capital one fraud department, and screenshot my banking info and emailed it, yet the card is not usable still. I spent 28 minutes on 10/18/22 and capital one agent disconnected without notice by phone because they couldn't verify my bank card by phone within 10 minutes.

10/17/22, another 25 minutes same thing, finally I screenshot my bank account number emailed it to them and that takes 7 more days to verify, and I have Amazon refunds going back on my card! I was an hour late for work, two days no lunch at work because I use my capital one credit card!

I'm not going to get reimbursed for my time late at work or the unnecessary hassle they put me through.

Today I spoke to two separate supervisors who refuse to waive a late fee that was not my fault.

I never paid late and the bill never came, if so...I never received it.

However, I received a bill that included a late fee..I ask if they could waive it they said no because it was not their fault.

my card was restricted while on vacagion on spain. i called and verified all the charges and your computer would not let the representatives release my card.im now in spain with 10 days left on my vacation with no credit card. i want to know what capital one is going to do about this.

You make doing business with you so difficult and the representative made it worse. We followed your guidelines and made an appointment to open a savings/CD account for my father-in-law. We brought the appropriate POA paperwork to our appointment.

However, the representative was less interested in helping us. Instead, she said just go home and open the account online. Then you can submit the paperwork online. " Well I guess her time was to valuable to spend with us so we left. It was not easy.

We opened the account (and submitted the photo IDs and waited the 2 days for the reply). Once we received the acct created clearance we proceeded to log-in and add the rest of the information required and initiated a funds transfer.

The next day I tried to log into the account but was blocked by 2…

Check for almost $7000 lost they just keep saying wait another day no urgency today they told me they opened investigation but please give them two whole business days! Nope I have tracking proving you picked it up Saturday, Find it !, sent email to CEO Half the people can’t speak English unless you get Supervisor you are talking to people that have no command of the English language we will see what happens Dear Sir

I’m terribly sorry to bother you with this matter, I have no choice at this point. I love Capital One And my experience up until now has been great. Until I received a check from Social Security for my Husbands Disability and it was too large to deposit digitally. They didn’t direct deposit for whatever reason. That said, he endorsed the check we put the account number on the…

The fraud department but a hold on my card. Leaving me in a terrible mess. I’m currently volunteering for Red Cross and in delayed to Florida for hurricane Ian. They have asked for 3 types of info to prove who I am I could only provide two due to me being in Florida.

I said what I had, and apparently it’s not good enough. Due to the car being cut off, I had to sleep in a gas station overnight, I cannot renew my Rent-A-Car. I cannot buy food. I am waiting for somebody to pick me up from Red Cross I’m 80 years old and stuck in Florida because of your policies.

I have spoken with three different managers, and I’m getting nowhere. I’m so glad you’re protecting my credit card, well leaving me personally in danger

I've been depositing my payroll check through their mobile banking tool in the app since January 2022. Once in a while, though it is the same type of check, from the same bank and is always available for verification they would put a hold on the check.

I would call they would release the funds immediately. " and that it is impossible to release the funds. As I said I've been having this issue and it was never a problem beyond my calling until today. 00 deposit is a threat somehow I have to figure out how I'm going to work in the morning and feed my family until they decide it's safe for them to release my money.

I called to dispute charges on my account. I was threatened repeatedly with my account being thoroughly documented and her Kimberly # ZTY 626 hanging up me. I asked to speak to another representative since it seemed we were not a good fit for communication and was met with threats.

I have consistently paid my account. I am very disappointed with this companies customer service.

I'm tired of making payments and then I have an emergency, and now i'm stuck!!!!! Just because capital one decided that they don't want to let me use my card! What the hell is wrong with you idiots!!! Very poor business!

Funny thing is, capital one is my f**king bank also!! Not any longer. I would not recommend capital one bank or card for any one!

I have sent an email complaint re my concerns with the above enterprise. I received an email response requesting that I confirm the complaint.

Not certain how I do that exactly. So, if there is another process I must fulfill, please be more clear as to how to go about accomplishing that.

PLEASE STOP SENDING EMAILS, ON A DAILY BASIS, ADS TO RECEIVE A CAPITAL ONE CARD. SOME ADS ALLOW FOR UNSUBSCRIBING BUT OYHERS DO NOT ALLOW FOR THAT. I HAVE UNSUBSCRIBED WHEN GIVEN THE OPPORTUNITY, WITH NO RESULT SO FAR. I AM ALREADY A CARD MEMBER AND YET I RECEIVE THESE DAILY REQUESTS.

They closed my account AFTER I had Covid and contacted them to say that I would pay down my balance. I want my account reopened or my deposit BACK. Terrible customer service and website.

I called to verify my identity (which is so stupid) for a new credit card and the representative messed up the whole thing and reported that my old card has been stolen or lost. I HAVE NEVER SAID THAT IS HAS BEEN STOLEN OR LOST!!!!!!

I was at the airport renting a car. I was short on the deposit by $46. Attempted to make a payment to increase my credit limit. Capital one would not allow me to make a payment due to another payment still processing.

Advised I was stranded at the airport and it was an emergency situation. All they offered was a credit line increase which would take 3 business days to complete. Highly dissatisfied with the customer service.

I been used capital one for a few years and never late payments but still give me $800.00 then I stop use till now if give me about $2000.00 I will use more but if not just cancel it

Hey Capital You need give my credit at least $2000 because I paid the bill on time never late and still give me $800.00. So if I don’t get more credit like my request I don’t want to use your credit card no more and cancel my account out

Thanks Sokha

I am trying to get my husbands name on my checking account since the end of July every time we try to do so we get the message technical snag we asked to escalate the problem and we get nowhere with anyone they tell us to wait a few more days. This is unacceptable!!!

Paid my 49.00 dollars and never received my card from capital ine

Almost a year ago I requested my deposit money back because I was on the line trying to activate my credit card ,I was told to give y'all . yallbsent me a check with a hold ????? activate my account with a good person witch is not customer service cause they hang up and leave you on hold then hang up it's like it's there money in have called about to t he is issue 20x . I want my money...

Can't even tell u how bad your series is 150 calls and ignorance by all mgs dispute people all incompetent...dispute done wrong repeatedly, lost my card in mail no tracking is fucking. Stupid

Your reps are horrible and most terminated tbh

In hospitality for 50 years ...u all are terrible supervisors included

Actual problem now is credit available is being shorted by some shit head somewhete repeatedly after I have fixed 3 fucking times and 100 calls and pitiful support EVERYTIME BY ALL

Will never use my card again ever and will bad mouth your company daily to everyone I know always YOUR TRAININGIF FUCKING TERRIBLE You all SUCK DICK AT YOUR JOBS OBVIOUSLY. .... Please send this to CEO IMMEDIATELY

I COME FROM WALT DISNEY AND THE RITZ CARLSON AND YOUR SERVICE FUCKING. BLOWS EVERYDAY ALL…

I am having difficulties disputing credit card charges due to the laziness and incompetent representatives within this department. For HOURS I have been on the phone with customer rep FJS853 and IKY390. Even after submitting the required information, I keep receiving denial letters claiming that I missed the requested information date.

However, I will attach with this email that the information I needed as proof needed to be uploaded by September 20, 2022, and today is only September 9, 2022----so I don't understand why the denial when I completed and sent all the proof I have of having returned the item to UPS.

These two representatives have given me no factual information or answer. They have had me upload the information I have over and over because they cannot "read" it----even if…

After dealing with Capitol One bank since the North Fork buyout, with my personal and three business accounts, I have reached a decision to close them all. Yesterday, after waiting 17 minutes to make a deposit into my personal account, was refused due to my not having a Cap One debit card.

I carry balances of well over $550,000 in my accounts and am very disappointed in all the new policies and closures of Capitol One banks. There is no more talking to a manager that will take the time to listen to a problem or solve it.

I closed out 2 other business accounts about 2 years ago due to your unresponsive attitude and now will close out the remaining 4 accounts. Al Lane, 631 455-9482

Went online and made my payment, hit the minimum button, didn't enter my own amount and now they say I'm late because I owe another dollar....one dollar but I hit minimum...I. guess they need money so these are the new tactics to charge late fees...beware...customer service NO HELP...

I was on the phone for over 2 hours trying 1. to verify my identity so I could receive a new card after a possible fraud notification and 2 try to get into my account which at log in said my email or password was incorrect. Neither was! ,, Nancy?

, Chris, Rod and finally someone whose name I didn't get. After giving all the info they asked for over and over and over again- name, date of birth, address, cell phone number, home phone number, security code #, photo of my driver's license, which they couldn't receive for some reason.

I had had it and said fix it and email me, I am done. I was tired and angry and frustrated. I have never had such a problem when I called in the past. Now I can't use my card or get a new one, or get into my account.

I was told I had to use my user name not my…

Received payment in full proof is the balance was cleared to zero and refused to let me access the card 5178058189267415 01/27 cvcode 109 said I would have to wait till the 7th well now I want $204.38 returned to my bank card 5396348114993367 08/26 Brinks mc rt #042277027 acct#5667576893 new card same bank due to issues like this where you have to file a claim cause people like you verified you accepted the funds cleared my balance and held my card access un except able when my daughter who got a card her funds were immediately available

PLEASE EXCUSE CAPS.....

MY WIFE IS BEING PUNISHED UNNECESSARILY, AND TERMINATED FROM THE USE OF HER CHARGING PRIVILEGES WITHOUT FAULT, OR WRONG DOING, UNLESS SHE EITHER SENDS A FAX, OR EMAIL OF A COPY OF HER DRIVERS LICENSE TO CAPITAL ONE TO CONFIRM HER IDENTITY, OR SHE CAN REPLY THROUGH A TEXT MESSAGE THAT SHE WOULD RECEIVE FROM CAPITAL ONE, WITH A NUMBER TO IDENTIFY WHO SHE IS.

WE ALONG WITH MILLIONS OF OTHER AMERICANS WHO LIVE IN A RURAL AREA'S HAVE NO CELL PHONE RECEPTION, IN OUR CASE, WE ARE SURROUNDED BY TREES, 5 STORIES HIGH, AND WE HAVE NO CELL PHONE RECEPTION. SO WE WERE TOLD TO EITHER FAX A COPY OF HER DRIVERS LICENSE TO THEM, WHICH WE HAVE NO FAX MACHINE TO DO SO, ALONG WITH MILLIONS OF OTHER AMERICANS WHO DO NOT HAVE FAX MACHINES. THEY TOLD HER TO EMAIL A COPY OF HER DRIVER…

Credit card these customer service agents are horrible they work from home and they have been toying with my card for no this now I sent over my license and utility a total of 15 times some agent put some notes on my account and they keep playing games I have contacted bbb and now I will hire an attorney

That customer Rep Christina that called be today about my loan is the worse that you have working there. I am behind on my loan and I know. It’s due to personal issues. This is the very first person who have called me and been condescending .

Very insensitive, cold and rude. I would hope she gets some sensitivity training on how to deal with customers. We are the backbone of Capitolone. Value us. We don’t have to do business with you if all customers pull away there will b no Capitolone.

Enough already treat us with respect. Times are hard we are trying our best with this recession. Don’t threaten me.

I want to voice my displeasure with your customer service! You constantly email me an offer for your capital one credit card. I already had a card but I closed it because I was denied a quicksilver card! I have no loan or any credit card debt, I Only use a credit card for an emergency and I pay in full, I don't carry a balance.

It's rediculous you denied my application! Therefore I no longer will do any future business with capital one!

There was some suspicious activity on my card so they suspended my card without informing me. For a week my card would get declined and I didn't know why. Only after calling them did they inform me that they cancelled the card. I had to request a new card. It needed to be shipped internationally and the representative said it would take 3-6 business days. After a week of waiting and still no card, I called again and was informed that it would actually take a month to ship. Had they told me the truth in the beginning, I would have had it sent to someone in the states and had them expedited ship it to my location.

Due to cancelling the card without telling the client and severely misleading them about the time to deliver a replacement, I am extremely disappointed in the company.

I just reviewed my credit history for my capital one credit card on credit wise. I was very surprised to see the account was restricted. The account has had a zero balance as far back as I can pull up which is March 2021. com

I called ( times today because these "people" wanted my driver's license as Proof of ID!!!! 9 times they sent me email links that refused to load my JPG file!!!!! Now my card is frozen after being a customer for over 6 years!!!!!

The idiots only use cell phones for verification and cell service is NOT available here on the ranch!!!!

I have ben trying to open my first ever checking account as an incoming college freshman for about a week at this point. My first account got accepted but I was never able to finish the application through their faulty systems and Sri Lankan accents.

They then sent me to early warning services as if I had a had a bad banking history. I called them back to find out they had filed me under fraudulent activity even though I, nor my family have ever had an encounter with Capital One before.

They are still rejecting my applications and have told me that my credit is not up to par for their standards. I have never had any type of credit for them to even make this type of assumption. They also then told me to go to another banking company after the process of me previously just calling them.

Terrible customer service and follow through.

This complaint concerns an application for a credit card which I made and the application ID is 1 0000151915036.

Immediately after completing the application process, online, I was advised that my application was denied and when I questioned the reason by telephone, I was told that I would receive a letter within 7 to 10 days with an explanation. That letter never arrived and when I called a second time, I was told that they would send out a second letter and I did receive a second letter dated July 26, 2022 but I didn’t receive that letter until August 16, 2022. I suspect that that letter was dated earlier than the actual date.

In any event, the letter indicated that the basis of the denial was because “ Credit bureau information is missing or unavailable “. The consumer reporting…

Wwll so I am upset every time I use cc I got a call annoying n I always used cardi n what if I forgot I need shot like a TV stuff n also on every month all bills come from auto pay I'll b used if they get turned off in plus I n may have emergency need it

Capital One is a bunch of sadistic scoundrels. The whole system is not a bank. This business was established to defraud clients out of their money. This is a piece of the KGB Putin's Mafia, which stole money from the Russian people to use here in the US to rip off Americans for even more money. Do not talk to Capital One, there is no help anyway. Stop supporting their 460 feet, eight decks yachts, submit a complaint to the US government, submit a complaint Office of Financial Regulation (OFR), submit a complaint to the FTC, and submit a complaint to the Consumer Financial Protection Bureau (CFPB). Do not be afraid. You have nothing to lose.

https://www.ftc.gov/#/assistant https://www.consumerfinance.gov/complaint/ https://www.usa.gov/complaints-lender#item-35522

My complaint is you suck if a person is late you hunt them and charge a unreasonable amount of interest .loans sharks there should be a law against what .you do.

It is disappointing that I have to write to you regarding my experience with numerous customer services representatives, in regards to long communications regarding my account.

As I prepared to make an additional payment it was noted that my auto payment of $65 was taken on the due date. During my phone conversations with the representatives below, I was told that I was charged $29 because I was $1 short for my minimum payment. As a person who has valued my payment history of being on time and has paid off my balances on more than one occasion, I didn't feel that I would be refused the courtesy of a fee removal.

During the phone conversation, I requested to speak with a supervisor and was given a Senior Account manager who stated that they were unable to provide removal of the $29 over…

I ordered checks 3 weeks ago and they still have not arrived. When I spoke with someone at a "branch" (a Capital One cafe where they actually can't do any banking unless through an atm), they told me that if they hadn't arrived by a certain date to call and a new set would be expedited to me.

When I called regarding this, I was told that I have to wait another week before reporting them as not delivered. Even when that time comes, they said they still won't expedite them, but they "might" waive the fee for a new order. What stellar customer service.

You'd think that a bank would be understanding of time-sensitive financial issues.

Lost job due to covid, was a teacher and part time baggage handler for airlines, 70 year old senior wrote to Rick Fairbank numerous times too many to count. ,got hurt on the job and couldn't walk since March. I now have the fractured disks and tears in both elbows.

Dr gave home health care and get infusions weekly. I begged for five months more half reduced payments instead of $297, pay 150. I've increased my credit score in 9 months Capital one Auto CEO , president does not care.

I'm a Blue and Gold Star mom. Capital One Auto does not care. Just need five more months reduced payments.. talked to Annette and Shandra at the President's office this past week. They both had me in tears. As God is my witness I need their help.

The credit cards gave me five years to pay off at low payments…

Capital One Refinance did not disclose all the information regarding what happens to a person's GAP and Warranty. I was never at any point told that I would lose the GAP and Warranty, I have found out on my own when it's too late, and have I signed a contract with them.

I would have never gone with them if this information was disclosed. Just lies and tricky! I’m just disappointed in the level of u truthfulness. This is already starting with a bad experience!! Horrible Professional Tricky Customer Service. Them their Representatives try to overtalk you and don't listen to anything you’re telling them. BE VERY CAUTIOUS!