CenturyLink

If you only surf the net fine, but Century Link has the WORSE email service ever. My email fails on a monthly basis, there is no phone support (only "chat" & text), and you should expect to wait at least 40 minutes (originally 87th in line & currently 66th after over 15 minutes).

Got through earlier today (after 45 minute wait) & was told to reset my password, which not only discontinued the chat but made the problem worse. Now instead of one "reset you server password" message over-and-over, I'm getting TWO. And don't think for a second that Century Link will help you -- they'll only say that all support is now handled by a third party company.

Good think I also have two other email addresses.

Phone not working, I can't use 911 or report anything on phone, Called century link 8 days ago and set up repair ticket, they said they would be out that day to resolve problem, got a message that they were transferring work to another tech, never saw any updates so I called on a cell phone, unable to get transferred to customer service rep, just kept getting the same circle of options to report I have no phone.

Now a week latter still nobody has looked at it, and I had to go online to reschedule another appt. I would be embarrassed to operate a company like this manner. I will also report them to the better business bureau

I have experienced a phone outage since I cancelled the Internet. I have called and scheduled two service calls for the phone. Upon having the automated response say there was no ticket, I spoke to an operator and was hung up on twice. I am frustrated and risk losing business due to the problems with my phone.

Please call me at 303-359-3996

The manhole at the entrance to the shopping center is sinking and creating a safety hazard. The shopping center is located at the entrance to 7945 Blue Diamond Rd. Las Vegas, Nevada 89178. This is on Buffalo at the East entrance to the shopping center.

This needs to be repaired as soon as possible.

I have been unable to send e-mail for 10 days. I have been on the computer w/robots, humans and numerous times in chats. CenturyLink e-mail claims problem is solved. Needs to reboot Modem I tried 4 times a Teck in Pakistan somewhere tried. No help.

I still can't send e-mails.

Your company offers a filter to plug into the phone jack that works with a connection from the land line phone and the computer simultaneous so there is not static on the phone when in use. How do I get one?

Have been fighting with internet for 3 days. Service goes in and out constantly. You call for help and people seem to be reading from a script. Have no experience. Tell me to unplug modem and restart. Wow!

I have been using Century Link for home phone and internet since 2011 and even before, but my records start at 2011. When they offered a service that provided internet/computer support for a monthly fee I signed up. Originally I think it was Rescue It. There was a phone number to call and they had you download an applet that gave them access to your computer and they could trouble shoot, do a computer tune up, check for malware, etc. IT WAS GREAT!!

Now I pay for $15.95/month for this service and it is labeled on my bill as Advanced Century Link Support Pack. But now there is no way of contacting this service directly. I spent several hours being transferred multiple times Jan. 23. Finally "MIca" told me there was not a way to contact them directly. You have to call technical support and…

CenturyLink customers for 3 years prepaid customers and I'll sit there are services shut off we thought we needed to pay our bill but nope all of a sudden we are no longer in their service area we had to call them back up and establish a new service with them I think this is f****** b******* we get on the phone with their customer service people and guess what we get hung up on six times and

then we sit on the phone going what what what what cuz their phone suck dick completely f****** be ashamed of yourselves you're a f****** company f*** you

We have had nothing but problems with our internet. Close to a dozen technicians have been out in under 3 years and EVERY one of them bad mouths the previous technicians. We have been told not to name our WiFi, not to have numbers or symbols in our password, our inside wiring has been replaced, our outside wiring has been replaced, the wiring at the neighborhood box has been replaced, both the modem and

router have been replaced and moved downstairs then back upstairs, we finally were told we had to hardwire to our computer. The people on the chat are confrontative and always blame us. Who knew a company could be worse then Cox?

I wouldn't recommend this service to my worst enemy.

Worst customer service ever, I used to feel cox was bad but now WTF. Been with CenturyLink since day 1 but now I am seriously considering dumping them. 9 minutes listening to a computer asking useless questions then when I finally connected and asked what was wrong with the internet all day the Customer service person hung up on me WTF is wrong with you people?

I pay good money for your services and I expect you to keep it working and not hang up simply because I have an angry demeanor that YOU caused. What the hell kind of wimps do you hire these days IN FREAKING Unbelievable..

In November I had a Sewer line replaced by Sunshine Plumbing and the cut the DSL line that let t my home and internet. A technician was called and he replaced the cut line and put on top of my fence until it could be buried. He came in and spoke with me saying I did not have to pay since he spoke with the plumbing company that was there and they would pay. He also said he made notation in his notes. Nov. 22 I spoke with Ricky who said a tech would be out to bury the line. Next month a team came out and buried the DSL line and it was working. Bill November 11, 2022 your company billed me $300.00

Bill November 21, 2022 your company billed me a one time charge of "INTERNET BURIED DROP CHARGE" of $300.00 again Dec 19 2:10 pm spoke with Bernardo who said the 300 would be refunded back into my…

Internet goes out 20+ times a day for a few minutes at a time.

Tech came for the third time in 60 days. Text me that repair was fixed and closed my ticket. It was not fixed and they knew it. Instead of stopping by my house (where I was waiting, missing work again) or calling me they lied and left. Attached is my chat. Absolutely horrible!

I have been trying to get my service connected ant my new office after my other office was destroyed in Hurricane Ian. It is now January 3 2023 and I started this process on October 6 2022. I am a Dr and have a health care facility and have had no phones, internet, credit card machine, or fax capabilities for 97 days! I have lists and list of phone numbers, technicians have been to my facility, and I have spent 100s of hrs trying to get my service. Oh yes, I keep getting bills for my CentryLink service. I have called the Governers office and filed a complaint with the FCC. So far I’m still waiting for service. Please help. I’m loosing business and income.

Dr Cecelia Hill.

You could use a better way of informing customer of a change in billing. My email telling me I stopped auto pay was not true. You are no longer not using checking account and could have stated that! Not that I stopped it.

Your solution was sending a link to redo except would not accept account info. Took another call and transfers to find out had to use debit card!! Very frustrating and a long time on the phone!!

I have been a Centurylink customer for years, too many evidently. My internet is out since December 22. I had a service appt scheduled yesterday between 8-5. Even received a text message confirmation. No show, no call, and now I cannot get another appt until 12/27.

I guarantee I am going to have to threaten to get credit for those days. Customer service is horrible. They all have different lies they tell you, and one even guaranteed they would be there. Once fixed, I'm looking for another Internet provider. Worst company ever.

Avoid them at all costs and save yourself a lot of grief.

Hello: I'm writing about an ongoing issue of significant nature. I am writing on behalf of my 75 year old brother who cancelled his Internet account back in June of 2022, as he moved to the Philippines. It is unknown why this account was not closed.

Although cancelling his account in June, CenturyLink has continued taking out his auto-payment to this day. 05 for the past 6 months. The bank where the money is drawn is SeaCoast Bank in Okeechobee, Florida. I spoke with a CenturyLink representative of Indian decent about 7 - 10 days ago who said there were two accounts at the address where my brother lived.

It should be noted that he sold that home and moved in June 2022. During my conversation with the representative, he said that he closed both accounts. I asked him to email me a…

One of the worst internet service providers I have ever had the misfortune of having to use. I’ve had the service for 9 months now. I have been without working internet for over a week. I have tried to contact them 8-10 times over said week.

They like to tell you to go online but how do you do that when your internet doesn’t work? The first person I finally got through to blew me off. I have told all of them from the beginning that the troubleshooter said the line is not stable.

He didn’t care to listen. The second person, same thing. The third person said oh it’s the modem. They sent me a new modem. Waited a few days to get that. Hooked it up and it’s not that. I pay to rent the modem also.

The fourth time I finally go to an actual person, they finally set an appointment for a tech to…

left new modem on our desk. left old modem on our desk. did not hook up other devices. just when done he said this is the info you will need. we have no idea in connecting our laptop, ruku or tv.

do we throw away our old motem that was not working? what are we suppose to do? this took a month for your company to finish this job and then left us in this? sorry centurylink you get one star.

one for taking over a month to finish the job and last leaving us a modem and other devices not connected.

I stopped my service with CenturyLink on December 15th, this would be both my phone, and the internet. 57, which made me paid up till Jan. 10, 2023 for these two services. Now I find out that they will not refund any of the excess amount for the days that I did not use between when I stopped the two services, and the time the end of this billing cycle that I was paid up.

To make the story short, I feel that when they do not prorate the unused part of what you were paid up to, that this constitutes outright stealing from me. I have been a customer of CenturyLink since Aug of 1971, and have never had a late payment for over 51 years.

I think I deserve better service than what they are dishing out to me. I would have continued service with…

I canceled my account with Century Link on Nov 29th 2022 the last day we were at our previous address and i just got an E-mail saying my NEW BILL IS AVAILABLE ONLINE. I called today and got transferred one department to the next.

No one apologizing No one with an urgency to get to me to the correct Cancellation department. I can’t understand their accents and to be honest whatever country Century Link outsources too Doesn’t care about “ handling” your business. So after being transferred to one department after another I finally spoke with someone named John ( not likely his actual name) based on Accent location I’ve been able to identify but

nonetheless I was told he “ escalated my call to his supervisor” only after verifying that I did in fact call to cancel service on Nov 29th but…

On Wednesday December 7th, 2022 my landline number 208-745-0256 quit working. I live in a rural area and need a landline. I called Century link from my cellphone standing outside to get service. A representative said a technician would come to my residence the following day Thursday December 8th, 2022.

That morning I received an email and text saying a technician would arrive between 2:30 pm and 6:30 pm. When a technician never arrived I again called Centurylink and was told that there was an outage in my area and that my service would be restored by Monday December 12th.

When my service was still not restored I again called. Stood out ( It’s winter and cold here) and spoke to a man named Josh for over 2 hours. 1 hour on hold. He was rude and smug. Kept laughing at my problem and said…

Why are your repairman allowed in my backyard without my permission? When I said something, the rude response was " call centurylink". Not only that but the truck was parked in front of my house blasting music. When the electric company needs to do work, they knock on my door and let me know how long they expect to be there.

I just think that this is incredibly rude. I am a senior citizen who lives alone. I don't like strange people around.

Since Nov. 8 I have numerous appointments to fix my WiFi not working one month later and still no show- my appointments never show up even though the text message tell my the tech is scheduled. I am tired of calling, chatting, talks with supervisor who guarantee the tech is on the way.

Just over all frustrating to deal with the company and the Lack of consideration and poor customer service.

In the last couple months I’ve been without service more then I have been with service. Then when I try to get a technician to come solve the problem century link tells me they will be out the next day or in a couple days.

So I get the ti levitate t message then I’m told it won’t be for a week. So there goes another week without service. This is an ongoing problem with century link and nothing is being done. What are you going yo do about it?

I canceled my service a couple days ago because of this on going problem. I want to come back to century link but I don’t know if I want the aggravation again. 00 for a service technician to come out because it’s considered a new service again.

I really feel like I’m being robbed from century link. This is not how customers should be treated…

Our gas company is laying new line and CenturyLink marked it wrong and the gas company of corse hit the main line. We lost our phone and internet, being a business caused lose of revenue. When I called them to have it fixed, they said they won’t come and fix it until Monday 5 days later, but if other people put in a repair notice they would come out right away.

I feel this is deplorable customer service. They have left us high and dry. I’m supposed to be understanding, but they sure aren’t when they want the monthly payment. If I had a choice I sure wouldn’t use them.

My complaint is not specifically with the company centurylink. My complaint is with a tech that they sent out. We were told we were getting two Services brought into the property. When I explained this to the service tech he said that was impossible because we didn't have appropriate lines.

We had two exterior cat fives brought out. He said he could only hook up one line. I told him I was disappointed but go ahead and get line hooked up. He then asked for access to where the lines came into a central Hub inside the home.

I guided him down to where this location was and stood there while he was hooking up. Both lines were labeled outside. He grabbed one of the lines and began to prepare it. After watching him prepare the line I asked him if he was going to use the other line.

To which he…

This company owes me $153,24 and ha not paid me the money I overpaid in my bill before disconnecting my service. I have contacted them several times to no avail. They never even sent the final bill, for which I was fully paid.

I did not owe a dime and they will not refund me the money that I am due from having a credit. I am so angry and now will have to go through the Attorney Generals Office to get my money. No excuse for this!

Waited 2 days for Internet repair. Then took off work and waited at home specifically for it as they would not give me a specific time and stated anywhere from 8am to 4pm then I got a txt msg stating after 12pm to 6:30pm. Then at 6:30pm got another message stating my repair is being pushed out to Dec 5th.

I call on Monday, the cable/wire felt down, and the costumer service guy said they were coming Tuesday to fix it. Yeah, I call Tuesday and the Monday person did not enter the ticket correctly. So now is going to be Wednesday.

Poor service, emergencies who cares, not them.

Also, their recording does not have an option to go to repairs directly , it wants to check if your modem is working, how does that help when the cable is down I mean does their answering machine detect changes in gravity. Good internet service, awful customer service.

My residental (I also have a business account) phone began having difficulties (not working). A policeman showed up late at night and said my phone number was associated with calling 911. I assured him it wasn't anyone from my residence. I disconnected the phones from the outlet. The next afternoon another policeman showed with the same concern, 911 had been called from my number. Again I assured him that we did not make any calls and that I had disconnected the phone.

Later that night I called Centurylink to get help. I was connected with the repair department and a technician by the name of Khari Jessun E assisted me via chat. We communicated for some time using the chat box. I was and still am distressed over what was happening with my phone. My concern wasn't so much that my phone…

Obviously this will do no good looking at other reviews that have been written. I am 64 years old and in my life time I have never had such bad customer service. 1st tried to call but no one had any comprehension and frustrated me even more.

On Nov 10th my internet and VPN was going in and out not allowing me to work and because it was not a work related issue I did no get paid since I work from home. I call ur company and could NOT believe how inapt these people were.

The first person I didn't get their name couldn't understand them. She placed me on a 12 min. Hold and then disconnected the line. That was after holding for 15 min. For someone to pick up. Called back and held another ten min.

To connect with someone l spoke to a Janice. Held for 28 min. Only to get disconnected while on…

Just have had the worst experience with century link in closing account at old address and attempting to start new service. Was encouraged to put on vacation hold and then start up at new address. When called back to start, no one new any info on my account.

Then when it finally closed they could be er find the new address info for the startup. Today was the day the tech was suppose to connect service at new address. Even got call for time frame. No show ALL DAY!

Called customer service 3 times throughout day and was told a different time. The final time the rep told me no one was assigned to my address! Unethical. Told all day they are coming and No one assigned?? I think that's called unethical business practice.

Plenty of options for internet.. After 3 years of no issues, THIS! So…

Several phone calls to support, and over a month with intermittent phone service. I have had to take 2 days off work to wait for repairmen that never show up. We live in an area with no cell service and satellite internet that is not strong enough to support wifi calling.

We need our land line. Unfortunately, CenturyLink is the only option for landline service. )

I’ve taken 2 days off for repairs and they don’t come! Ticket Number 0781515. No land line since 10-20-22. Account number 300563178 . This is costing me money and I have no service. Plus I have to reschedule this and that’s more wait time. This is unexceptable!!

Phone service out. Been holding 35 minutes now on chat after 17 minutes prior setting up time for repair service to house. I was asked first available appt? then told there arent any. there arent any. This pointless questioning went on till i screamed "speak with representative" Got hung up on.

Still holding on chat 40 min. 503 543 8957 customer for 15 years + this is BS

Century link is not a good wifi seriously keep losing connection even tho I’m close to the router there’s only 2 devices connected and it disconnects me every couple minute and during the night the wifi goes out and doesn’t work at all night

A) non human response to complain file a week ago B) I have a paid email account yet I use my email account without having to look at an ad that occupies about a fifth of the page constantly that refreshes and on top of that particularlly offensive (how to clear bowel obstructions etc)

On October 3rd 2022 I got approved for ACP which prompted me to sign up for internet service. It’s been nothing but an issue since. It never took my acp number into account and I paid full price then had to pay a 15$ installation fee.

I was scheduled to have it installed on the 7th. The 7th came and I still had no modem. I stayed home missing work just for the technician not to show up as well. I called support and didn’t get an answers the first modem came on the 9th and I tried to get it installed myself.

It wasn’t working so the lady told me she had to send a new modem and that she had it on overnighted delivery which as it was Friday wouldn’t be here until Monday because usps doesn’t deliver on weekends. She also told me I wouldn’t have to pay for the service I wasn’t receiving m.…

I've been waiting for 2 weeks for my internet to be fixed suppose to show up 11/07/2022 but they didn't and rescheduled for the 9th I pay monthly for a service and it's not been working I've paid for the new month already I've been a loyal customer for years I think that should count for something like a pro rated bill or promo coupon something.

At first there was no problems with your internet service. Now the internet connection cuts off every 2 to 5 minutes. This has been going on for a while now and it's almost impossible to get any help. This is unexcusable as I am paying to have this service provided and feel I am owed for the money I paid while unable to access the internet.

I have been trying to get service since October 25th. They sent a technician out on Friday the 28th and could not get me fixed. They set up a technician for Monday October 31st technician canceled. They set me up for November 1st for the technician technician canceled again.

Set me up with a technician for November 3rd technician canceled again. I would like to know what I need to do to get a technician out here as soon as possible and get me fixed.

My buried telephone cable was cut by a construction crew working on a new home next to mine. I have spent several days and at least 4 hours trying to get the cable repaired.I have talked to at least 4 service reps and 3 times was given a phony repair appointment and " ticket" which no one was able to find a record of.I understand CenturyLink is very busy with the hurricane damage in FLA ,but that is no excuse to mislead and lie to paying customers.

Current account: PPB03772833. Old account: 330287068. I called!!! I talked to a service representative on 10-25-22 (May have been 10-26-22) and we settled this account! I do not have this account any more. It was cancelled AGAIN! This account was for 1828 El Segundo Trail, Las Cruces, NM 88011.

I sold that house back in July! I signed up for the internet at the home I am now living in. 1180 Cave Springs Trail, Las Cruces, NM 88011. 00. I sent in that payment. Then, I got a bill for a different amount in the mail.

Now, I'm getting another bill for a new amount. I mailed a paper explanation over a month ago. That got no response. What needs to be done to get this situation resolved? Very frustrating! Look up this account and fix it!!! I'll be…

What is wrong with your company? You have so many flaws. Spent almost 3 hours on the phone with you to getting my phone working. Your chat line was also down at that time??? Arrived in Florida. Phone line not working. Called.

Your prompt numbers are not helpful. Press 1 for tech support or repair. Pressed 1 Waited about a half hour. Oh no we are tech. Have to get you to repair. Waited there. Finally got through. Heard some kind of a voice and you disconnected with me.

How hard is it for you to see the incoming phone number and call back. I did this i think 3+ times. So now i guess I'm into almost 2 + hours of time on the phone.

Finally got to some kind of repair service that informed me that I was on vacation hold and there was no start up date recorded. OF COURSE THERE WAS NO RESTART…

I ordered installation service for a Friday (range of time 8am-5pm) and because their policy requires someone over 18 to be there, I took a day off from work because I don't have any family since I just moved to the area. I called them at 1pm the day of installation they said they didn't have an order for me even though I specifically talk with them about the installation and rescheduled.

They put me on wait for over an hour on the phone and didn't give me any solution or policy for this type for mistake. Their only solution was "sorry" and they were very rude towards the end. The people I talked with was Britney and her supervisor Daniel.

I lost everything in the hurricane. I stopped service on 10/2/2022 and my bank account was charge two days later. I have tried to get help on this several times and can never get any help anywhere.

Now I have been notified that my account will be charged again!

It is absolutely impossible to Get help. I chat online and they say that someone will contact me and still they done.

I am sure a lot of the local news services would love this story of how Victims are being totally manipulated and taken advantage of.

The new e-mail platform has messed up my e-mail. I can not respond to my e-mails. It says they'll send when I'm connected to the Server. No one wants to help me through this & yet I'm paying to have e-mail.

We have been without phone service for four days. We scheduled a service repair for October 21, 2022 and CenturyLink repair was a no-show. Contacted them again on October 22 to reschedule for the same day. We canceled our fishing trip plans to wait on service technician.

We were promised an escalation of our outage issue and guaranteed of a repair done by 7:45PM. Again a NO SHOW! Ruined our plans for the weekend. Now when I try to connected to a live chat on CenturyLink website, the link I used before to speak to a CenturyLink representative no longer worked.