CenturyLink

CENTURY LINK ISSUES TICKET# FOR REPAIR BUT CLOSES IT AS COMPLETED AND WORK IS NOT DONE

Your order is complete! #C25815911 IT IS NOT COMPLETE!!!!!!!!!!!!!!!!!!!

I do not even know where to start with the complaints and I know that I will not hear back from this department either. The service is the worse that I have ever experienced I have been disconnected multiple times I have been placed on hold I have been on a phone call for an hour and 45 minutes I have been transferred to twelve different departments I have been transferred to the EAST COST AND THEN WEST COST transferred to people that I cannot EVEN understand. This order was simple increase my upload speed from 2 mb to 3mb I was even told that my house was wired WRONG. One department stated that they could not see any changes on the order and that the service should be at 2mb. YOU HAVE THE WORST CUSTOMER SERVICE…

Get put on hold and disconnected-or maybe hung up on. Different advice almost every time as to how to fiddle with my modem. REFUSED my request to have a tech come to my home. Why my neighbor is having service not 200 feet away compleltly eldues me and they have more excsues.

Checked out an address for fiber optic before purchase. Was told by Century Link it was going in. Upon moving in was repeatedly over 6 months told no Fiber. A neighbor bought next door, building house, got fiber, and not moved in yet.

His line is 50' from my house. I can't get fiber. I need fiber for my medical work.

Horrible service, they apologize hundred times,act nice, but there is no help from them whatsoever, so unprofessional, people without any knowledge of what they are doing. Should be fired all, I am a client who pays money and acspecting to have a service not spend hours to solve simple problem, that is their job.

Their solution is just transfer somewhere else or hang up. There are so many people with a diplomas, degree that can get their positions.

I am having intermittent service. One rep says I have too many devices. One says I need to plug my modem directly into the wall. When it rains, service sucks! What do I have to do to get someone to fix this?

The poorest customer service I have ever experienced, if here was a rating for NEGATIVE 5 they would get it. After being in a WiFi outage area for 5 days I received a text message service was restored. No such luck, called for tech support, 5 different techs I guess all working from home, as you can hear kids, music, tv’s end etc. in the back ground. zero help.

Not one of the tech’s knew of the outage, one tech said I was out of service as I had reached my data limit ! I would have to wait till next month !!

Really same service same usage, same equipment for 10 years.

I called for new service I reached a English speaking rep that checked my usage and was told I have NOT even used half of my DATA !!!

So what planet was that first tech on.

Techs 2-4 same luck no help, I did what I could…

I am at day 9 in a row of sporadic internet service which began 9/8. I have lost internet around 1:00 each day and it is out for hours. It might come back on for a few minutes at a time then off again.

And continue this way for hours. I called the repair service on day 2 and was told there was an outage in my area and it was being worked on. A technician was scheduled on 9/11. The technician called on 9/11 and I was told the problem was fixed that there was a problem with the heat of the day.

At that moment my internet was working and he wouldn’t come check anything. Shortly after the call my internet went out and was out for hours. Not being able to speak to anyone until on Monday I had to wait to call back.

I was then told that the problem was fixed but my router needed to be reset,…

century link has been doing construction on their equipment at the entrance to our gated community. The work appears to have been completed for over a week, however they have left behind a large steel plate that was used to cover the hole where work was being performed.

I represent the Home Owners Association where work was being done. I am not a century link subscriber ( thankfully ) and without an account number I can't find anybody with the company that can get me thru to someone who can get the plate removed.

After my experience trying to get help, its not hard to understand why many in our community do not recommend century link. Worst service I have ever experienced.

i got over charged on a auto payment on my bank account i have screen shot of the charge. i need this issue resolved please thank you.

Took over 45 minutes to get a live person on the line. 00 per month.

Also this person was on the other side of the world and apparently working from a farm. Roosters continuously crowing during the entire 30-45 phone call. Very poor service and extremely unprofessional . I live in Louisiana and I’m ashamed centurylink has corporate offices in our states .

By the wat I’ve been a centurylink customer over 18 years

ZERO stars. Z E R O stars I am forced to leave one else I cannot leave a review. Fraudently billing, abusive customer service, and unethical business practices. I have contacted Centurylink 28 times since June 20th 2021. I have supposedly spoken with managers, the escalation team, their legal department, supervisors, consumer advocacy, and the president of the customer service department.

NOT one issue has been resolved! There are 7 states that have sued Centurylink for unethical business practices, fraudulently billing. Apparently, it takes the Attorney General in every state and a lawsuit to make Centurylink "Do the right thing, bill their customers correctly" Nothing in the Universe can or will make Centurylink provide acceptable competent knowledgable customer service. ZERO ZERO ZERO…

MY SERVICE HAS BEEN DOWN FOR 14 DAYS, AND YOUR SERVICE TECHNICIAN NO SHOWED FOR OUR APPOINTMENT ON AUGIST 28. NOTHING. NO CALL, NO CHECK IN, THEY JUST MARKED MY CALL AS CLOSED AND PULLED A NO SHOW.

I WILL HAVE SERVICE BY END OF BUSINESS AUGUST 30 AND BE COMPENSATED FOR MY LOST SERVICE OR THIS EQUIPMENT WILL BE DISPOSED OF AND I WILL RETAIN AN ATTORNEY FOR LAWSUIT CONSIDERATION. 12 DAYS? YOU REALLY MUST BE A MISERABLE PLACE TO WORK.

The service has become so bad we barely get a signal. In the remote chance you get to talk to a person, after waiting on hold for hours, they provide no solutions, offer no help and end up putting you back on hold. Eventually you give up.

This is without a doubt the absolute worst service I have ever seen in my life.

I called and placed a order on 7/12/2021 Order#1604461947 and was told we were grandfathered in because we have been a customer for so long. Under this order the agreement was internet at 10 mbps, cancel phone service. Prices were $65.54 for July Aug $61.37 and July $81.37. with a Loyal customer Discount $20.00 expiring July. I received the the order change confirmation in the mail. See Attached..

Then I find out none of this was completed and someone at century link cancelled my order with out my authorization and now I received a new order change confirmation which I did NOT authorize and NOW I still have my phone service on and a very slow internet at 3 mbps. as bad as dial=up used to be. And I can not get anyone to fix this problem.. I was on the phone with Customer Service to find…

I have been trying for over month to fix a problem with my Landline home phone! I thought it was my phone, I bought a new phone, that didn’t fix the problem!!

Finally I made an appointment with Century Link! I have made six Appointments with Century link to send a technician!!! Today is the sixth appointment!! It is now 16:30 Still no technician!! I have spent hours on my iPhone trying to resolve the issue!

Six Appointments and 5 No shows ! Today’s appointment hasn’t show up yet!! Looks like six out of six now!! Going on line for help Is a real disaster! Chat line forget it!! I have 12 pages of chat line trying to get help!!!

I have been a Century link customer for 30 yrs!!! Ready to change providers!! Would appreciate some Help from Corporate!! Need all the help I can get!! Thanks in…

For months I have tried to contact CenturyLink and spent hours being cut off from being on hold and dropped fron online chat repeatedly. I have an issue that no one wants to deal with. I have a Line Status that is poor,, and need a fix.

I had a technician appointment and CenturyLink canceled it. I still have this issue. So So sick of this BAD service. You are taking my money and running with it. I will never refer anyone to you.

I thought that part of being a good company involved communication, problem solving and customer service none of which we have yet encountered from our interactions with your company. We had internet installation set up for August 23. This was confirmed online and by a representative over the phone.

Instead, the tech came out on August 20 and installed some of the stuff outdoors and rang the doorbell to do the inside stuff and, lo and behold, no one was home so they could not complete the job. We both had to be at work that day and we cannot answer personal calls.

They also claimed to have tried to call one of us but there are no documented calls on our phones that day from Century Link. Not knowing this, someone waited at home on August 23 expecting the installation that day but no one…

Our account # is 515-963-0547. 29 Television service charge removed and is still on our billing. Every agent reassures me it will be removed. IF this is not done promptly and a refund issued, I will contact our attorney general. I am beyond frustrated!

My modem went out two weeks ago. I have been on the phone/online chat almost every day to get a new modem and no one will help me. One guy on the chat said he was going to send me a new one and the order was never placed.

When i call i get transferred over and over and then end up getting hung up on every time. This company is a complete joke. Worst service and even shittier people. If this wasn't the only internet service i could get i'd cancel.

I need a new modem. Get me a new fucking modem. This entire company is full of dumbasses, and rude pieces of shit.

I have been calling to have phone number 4332956805 fixed for 6 weeks, it is still not fixed. Why has this happened? Why can’t this phone be fixed? I am always told an appointment has been set up. They either don’t show, don’t fix it or cancel the appointment.

Is service not important to centurylink???

Our reception is in and out. 3 repair people have been to my home and each one has had a different opinion but nobody seems to be able to fix my problem. This has been an on going problem for many months.

The last guy said the line was cracked. One guy said nothing is wrong and the third guy said had no opinion. I do not feel I should pay my bill in full each month when I am not getting proper reception and your service team has no idea how to fix the problem.

This serves as notice as to the reason for not wanting to pay my monthly fee for non performance by your company. Jerry Harris

This company STINKS & is the most terrible of any I’ve ever dealt with. I recently had problems with my WiFi & they sent a technician out. What he did, I could’ve done on my own. He reset the modem & said everything was fine.

But it hasn’t been for weeks. I’ve called, emailed & texted for weeks to no avail. U CANNOT REACH A HUMAN BEING. I realize there is Covid to deal with, but what do u do, when you’re making mthly pymnts to someone & u can’t reach anyone to get a repair.

I can’t even get on their app to chat. I’m just so angry & frustrated with them. I just want my WiFi repaired. I’m on the verge of contacting the BBB Monday, bc I’m disabled & I don’t have money to waste on a product that’s not working properly.

It’s not just me, I have a neighbor that’s had a lot of problems with…

I am wondering how you would like to wait all day for a repair man . I am guessing you have nothing to do but wait on someone with a 9 hr window . I am guessing that with some thought a repairman would be able time trim that 9 hr window down to AT LEAST A HALF OF THAT .

I believe that problem is LACK of management ,or at least good management. I have met some of the repairman ALL are nice ,friendly and helpful . Therefore the lack of service falls on management . once again I know no one cares about the people that have no other service to turn to.

But you should know that someday there maybe another provider in the area and no one with Centurylink will stay as a customer . due to the service we receive now. Feel free to email me if you care about customer service or if you do not agree…

I currently have no phone or internet. My line was cut by Comcast digging the first of August on the 2nd a temporary line was put in but not buried and on August of this week it was cut again by some type of machinery.

So here without phone or internet for another week. Very disappointed with technical service and repair. Wish I could get problem solved. So this is approximately 2 weeks this month without phone or internet. Very disappointing.

so i will hang up at 1 hr . Talking to the people in the area if we had ANY other choice we would that would be where we would go for phone and internet service . I know that I will get no reply because I have no other service availbe and it apeares you do not care.

I hope you have a nice day and hope you have to deal with someone whos service is as bad as yours .

I have been trying to reach Century Link for at least 2 weeks now, by phone, chat text msg & email. I had a technician out here the end of July to chk my WiFi & he said it was fine.

If it’s fine, then y can’t I connect to ANYTHING??????? My cell does not connect, my tv says it’s not connected, my doorbell camera & I even bought a new cell & I can’t get the WiFi to work on it. FIX YOUR CRAP!!!!!

I just want a repair technician out here to fix it & I can’t get thru ANYWAY TO SCHEDULE A REPAIR. I’m going to contact the BBB Bc I’m not gonna allow u to keep taking pymnts from my acct when it DOESNT WORK!!!!!!!

U can’t even get thru to a human being to speak to. I realize it’s Bc of Covid. But how do u set up an appt when u can’t get thru ANYWAY U TRY & your employees keep saying there’s…

My mother finally discontinued services and now cannot log into her computer because her email is not recognized. There is no way to call because at 9:25 am they are sill saying their call center is closed and will open at 8 am.

I was given an appointment for Internet repair for 8/16/21 from 8:15-4:15. I received a few texts confirming the date/time. I took the day off from work for this appointment as I live 40 minutes away from my job. I tried multiple times to use the tracking for the technician, however it did not work.

I had 3 chats with Centurylink and was told the tech would be paged to give me a time. The tech never showed up. This morning, I received a voicemail from a tech saying he was at my house and nobody is home.

I did not have an appointment for today. I chatted once again with someone that told me the system shows my appointment was today 8/17 8:15-4:15. It seems my appointment date was changed since they didn't show up for my scheduled day without my knowledge.

I am attaching screenshots from…

I have a cord that is running through my door and into my jack which is across the floor and has been this way for 6 month plus. I have the wiring protection on my billing but it is not of any help because I have not been .

able to get anyone to come and fix this. I called today earlier and . got the run around. They told me the supervisor was going to call me and I have never heard from anyone. I had set up an appt for today to get this fixed and .

some lovely person with a australian accent called and left a message but I could not understand a word she said but could figure out that she was cancelling my . appt because my . phone was working. So I called to day and I get the run around again.

I also have a lot of trouble with static or noise on my . line to the . point I can not hear…

they purposely do not give customers the information,example I called them over 2 months ago and at that time they did not tell me I had to fill out there form for Emergency Broad band reimbersment.

Phone has been out of service for 1 month. Same problem for 10 years. Can't get them to make permanent repairs. need phone for medical alert system. they didn't care.

Century might have good internet service, but I doubt it, considering how ridiculous and bad their customer service is. My wife and I just purchased and moved into our new home and asked century link to come to our house to install internet and WiFi.

Not only did the technician not complete the job after 3 hours, he actually made it worse. After calling the customer service the next day, the call being dropped 4 times, we spent over 4 hours with them amc no resolution.

They said they could not get another technician out to our residence to fix the problem they created for 4 days. We were told that they would try and get someone out sooner but never heard back from them. Then, to top it off, they never showed on the scheduled date and time they said they would come fix the issue.

It had…

Due to the pandemic last year my spouse has been focused to work from home I have contacted you all several times about the slow speed and weak connection. I have switched my service and contacted you to disconnect my service as of 08/09/2021.

Today is the first day of my billing cycle and I was informed that my bill will not be prorated and I will be charged for full month of service I will not be using. I’ve been a customer with Centrylink for several years and did not expect this at all.

Centurylink is undoubtedly one of the worst customer service providers I have ever had a occasion to deal with. Recently I tried to get a bill straightened out for a gentleman who is 86 years old and has heart monitor through centurylink lines.

Centurylink said he had not paid his prior months bill, which centurylink had already cashed his check through his bank. I called centurylink and was on the phone for over an hour and was told I had to send a copy of the bank statement which I did.

A week later I get a email stating they couldn’t read a jpeg file. Another hour on the phone and another email was sent. Again another week passes and no response again I call and spend all morning on the phone and was told a supervisor would return my call, no call, I called back and got the same agent…

they didnt help us at all all they did was run away,and destroy property.

not allowing me to use my ebb,or Emergency Broadband benefit that was givin to me by the Government.Just dont understand why I turned down.

We were customers with CenturyLink for approximately 10 years. In July, due to unhappiness with your internet and phone service, we switched carriers. Our home phone is (253) 839-4489, which was transferred to our new service.

We recently received the attached from CenturyLink telling us that changes were made to our account and our new phone number is (253) 946-7881. We have called CenturyLink five times to resolve this issue even speaking with a Supervisor. Each person asked for a pin number …. which we didn’t have because we didn’t ask for this change. We were then emailed a pin – which turned out to be our old pin number … for a change we did not ask for. Whoever set this up (in error) also set up our pin number.

This letter serves as notice that we did not order a new number. We do…

I was approved by the emergency broadband service.I am having nothing but problems with them because,I think they dont want the government to pay them.They said I was turned down by them after I waited two months to find out what they wanted me to do they said I had to fill out there application for the same thing,and they said it would take a long while to process.Two days later as I under stood it I was turned down because I was going to another service witch is them.I think I am going to cancel my service.

I have been in business for many years. CenturyLink has the WORST customer service and WORST recorded messages of any company I have ever dealt with. It is impossible to contact customers service by telephone. And one must do so after listening an inane record message that repeats its message over and over again and crackles and breaks up such that it is almost certainly coming from India.

I believe we are getting spurious charges and have not been able to get a copy of our account charges. I believe we have repeatedly signed up for Auto Pay including with the "help" of a so-called customer service representative - but we still keep getting delinquent notices. From here I intend to file a complaint with the FCC and the state regulatory commission (or whoever are the regulators) and a…

My parents are both in their 80’s. They have a message machine not voicemail. Evidently, centurylink, unbeknownst to my parents , upgraded them to voice mail causing a ripple effects of problems. They can not receive calls now, nor have a dial tone.

After HOURS, of trying to speaks with a human, the agent abruptly told me she would take off voicemail, but it would work for hours and she rudely assured me that was the problem and a phone in their home was off the hook. Hours later, and all new phones, thinking it must be our phones, still no dial tone, and no humans.

We have an appointment in 5 days. This is the worst customer service with ZERO CONSIDERATION for elderly people. They don’t use cell phones. In a desperate attempt, I called and followed the prompts for nee service. I got a…

I live in a large apartment bldg. at Stephens Creek Crossing in Portland, OR We have an ongoing issue with vendors and the general public parking in our resident spaces. At 12:06 today one of your employees younger guy with his hat on backwards parked in front of my building which is marked for Resident Parking Only.

I politely approached him while saying excuse me three different times. He did not acknowledge me at all. The fourth time I said excuse me and said this is tenant parking to which he replied, "I am just doing work down the way on an apartment here".

I said, but you can't park here see the sign. He slammed his van door in my face, mumbled something as he quickly walked away to look for whatever apartment he was supposedly working on? There was plenty of parking on the street…

Our landline stopped working about a week ago. We only hear static, can't hear callers or our voice mail. I called to have them come fix it and waited all day, the tech never came and they closed the ticket.

I called and they set up another ticket and I waited all day yesterday and the same thing happened. I was on the phone with them one hour and 47 minutes, getting shuttled around to 5 different people, none of whom had any info on what was happening and I had to describe the same problem over and over again, after very lengthy times on hold.

And all they did was set up another appointment for someone to come out on Saturday. The people on the phone sound like they are in India, and know nothing about what is up with the techs. One said they could try to page the tech but got no…

I have not had a working phone at my business for over three weeks. The name of my business is Thomas Irwin Ag Supply. I have been given the runaround for three weeks making multiple phone calls to CenturyLink and no one has been out to do a repair.

I have lost thousands and thousands of dollars worth of business due to a non-working phone. The phone numbers not working is area code 541 -345-1887. Now my home phone is no longer working on that phone number is 541-998-6428.

The billing address is 23412 Highway 36, Cheshire, OR 97419. This is unacceptable and I find the customer service level dismal. Please contact me at 541-852-5610. Tom Irwin

Our complaint is that our home phone lost the dial tone and all service on July 8th. We called that day and was told that a repairman could not be sent until the 13th. This delay was very painful but our pleas for quicker service were met with sternness.

We need our phone for ministry and five days hurt.

However, No on came on the 13th nor did we receive a call advising a delay. On the morning of the 14th my wife called to inquire what was the problem only to be told that your repair had no "ticket" on our outage nor notice that we had called..

We strongly requested that some urgency on your part be used to fix our phone. No luck! A repairman would be sent sometime on Friday the 16th. We feel your "service" was unresponsive.

Today a man and a woman came to my house asking me questions about my TV service provider, told them I had Cox I didn’t care for them and I really didn’t want CenturyLink either and the lady proceeded to carry-on and continuously ask me questions at that moment I pointed to my no soliciting sign which was next to the doorbell which they rang and I told her I am trying to be nice I do not want to discuss this and

she would not quit it made me very angry, she said OK if you have questions about anything give us a call I said I will never call you back because of this.

I submitted a repair ref # 42687099 on 11 July. I was told someone over 18 had to be home. I wasnt able to be available until Tuesday 13 July. I was told someone would be here between 8-12. When i arrived home late Monday night my phone was working, but I dont know if it was fixed, dried out from the rain, or just started working.

I called customer service and was told the ticket was still open, but noone showed. Noone called. Noone texted my cell, NOTHING!! So I sat here for 4 hours for nothing. If the ticket is still open it would seem nothing has been done.

This is a completely irresponsible way for a corporation to be represented. When I called customer support I was told the supervisor was busy and after fifteen minutes on hold I was told by the lady she didnt know how long it might…

I did my order on line for a first time customer and it has been 3 weeks tomorrow and I still have no internet, Wi-Fi or land line.. I even had a three way conversation with one of Century installer and my landlord explaining all they (Century) has to do is hook up the line from across the street to get service to the house.

Was told by Chris or Dan that he would correct the problem and that was a week ago and still nothing. It is very sad that Century treats new customer this way, and what makes it worse their…

I started service last Oct/Nov using a CenturyLink rental modem. I didn't want to buy unless service proved adequate. I'd have canceled the modem after a month but got Covid. Returning the modem was easy but changing my bill has been a nightmare. Every month I call, then wait to see that the$15 fee is removed and then pay my bill. This typically takes 45 min, manager involvement and call backs... EVERY MONTH I'm hopeful its fixed. This month is like no other except that I forgot to confirm removal of the fee and pay the bill so I have a $17 late fee on top of the erroneous rental fee.

Please make this stop! Cindy

Not doing there job lieing about doing gsomething about it and it never changes. The loading is so slow freezes buffs and kicks you off for no reason I have been with this company for years and still want fix the pro lem I dont care if it works on your end I am the paying the damn bill and

it's not working on my end. I hate this company I wish I could go to a different one but where I live you cant. this company. I am so sick of them I wish I could put there payment in a escrow account until they fixed it right.