Chevrolet

My vehicle has been in a local Chevrolet dealership going on 4 weeks, no communication concerning what is going on, I went to the dealership multiple times and they finally said a part is on back order. I called the customer service line and my situation was escalated to a manager, it is going on 2 weeks and I have not had a call back from the manager.

I have left 3 to 4 messages for call back on the managers phone. I then called again customer service and they said they will escalate the call to someone above the manager, I have not heard anything. I am beyond upset with the service received by this company so far. Very poor customer service.

I am without a car, no loaner, they say they cannot help me and said if I get my car out I will be responsible to pay for the work already done on…

I decided to come get a vehicle from your reliable Chevrolet dealership the first manager was cussing about the other manager and unprofessional manner after that the manager decided to lecture me on a pricing and scold me about why didn't I want the vehicle your management needs training on customer service experience and knowing the customers here to purchase a vehicle.the way that I've been treated I love Chevy trucks but I would never shop at one of your dealerships here in Albuquerque New Mexico ever again.

I called everette chevrolet about a truck and thought we had a deal had check wrote and heading out door when they called and said someone else came in offered the original price and they sold it!! If this is the practice of Chevrolet dealerships today i think i will get rid of all my chevys!! I have been a Chevy driver all my life! I have enclosed the two purchase aggrements i got i called and they said they wanted to email them to me then i called and accepted and had an apt to come pick up the vehicle. Thanks Martha

Hope Wible Everett Chevrolet Buick GMC Cadillac 161 US Hwy 70 SE Hickory, NC 28602 Buyer Co-Buyer Vehicle Martha Garner 27316 E: (336) 879-3855 redhotcokemom@yahoo.com 2003 Chevrolet Silverado 2500HD LS VIN: 1GCHK23143F197124 Stock #: T19-466A Mileage: 74,723 Color: Summit…

Truck will not fire, cranks but will not fire/run. I did not hear the fuel pump prime when I opened the drivers door to start it this morning. On top of that,the closest Chevy dealer did not have a loaner. Pretty crappy all around.

My 2005 had 185,000 on it and didnt have nearly the issues that this had had at 26000 miles. Radiator was replaced 3 mo ago. Not impressed!

My name is Jeff Underdahl and I own a dealership called "All American Auto Sales" in Hobart, IN. I have been searching for a fairly new Jeep for one of my customers and found an advertisement from "PHILLIPS CHEVROLET" in Lansing, IL for a 2016 Jeep that was in my price range.

I first talked to a "Kevin" from PHILLIPS and he said that he seen no problem in me purchasing this vehicle. He told me to bring my Dealer License and current Insurance, which I did. All the paperwork was being processed by "Donna Lee" and everything was okay until a sales manager by the name of "SAM DARWISH" came into the office and informed me that I had to pay the sales tax before he would sell it to me.

I told him that I was a dealer and did not pay sales tax. He told me that I had to pay it and to just get with…

Took my 2018 redline traverse into dealer my radio was flashing like crazy and when you shifted it into park it would not turn off and still said shift to park. They replaced radio and shifter and now you press the gas and it barely goes and the rpms go way to high.

They broke a piece off where you change it to 4 wheel drive and there are orangish spots on back after picking up my traverse and it’s still not right. This was my Second time having it in under 20000 miles!!!!!

Took my 2016 Malibu in with a problem with the gear shift. When it was in Park the computer was not recognizing that it WAS in Park and the screen would flash to shift into Park. The alarm then would keep ringing as well.

I went on to work and the service dept . called about a 1/2 hour later informing me they needed a part to fix it, but there were no parts available in the entire United States and did not know when it would be available.

They said it could be a month or more. I seriously do not consider this customer service ! Your commercials on TV tout the quality and awards of your product, but your follow up taking care of consumers who try to buy American made cars falls flat.

Instead of waiting for a call from the dealership concerning the arrival of the part [ which probably…

They spent MONTHS advertising the new 2020 Corvette event tonight. During the presentation they urged everyone to go to the Chevrolet.com web site to get details and reserve the new Corvette.

THE WEBSITE IS DOWN.

They need to fire the top 3 positions of their IT department. There's no excuse for 'NO ACCESS' particularly if you've had 3+ months to prepare for heavy usage and FAILED TO DO SO.

I spent about 25 minutes JUST TRYING TO LOOK AT THE OPTIONS and the web site kept failing so I gave up.

I will NOT be purchasing the car because it's pretty obvious you people are disorganized. In marketing and sales, when you build up interest, you 100% MUST, must, deliver to the customer. No website address is a huge #FAIL

Maybe after a couple years I'll have another look. But if you guys cannot…

I asked Customer service a very simple "yes or no" question about the possibility of programming a "feature" of a new vehicle to turn it off and they accused me of wanting to alter the vehicle and void the warranty. I figured that they misunderstood my question, so I stated it in a simpler manner and they STILL accused me of wanting to alter the vehicle and void the warranty. After clarifying the question a third time and getting teh same accusation a third time instead of a "yes" or a "no", I gave up.

I wouldn't even give them a "1 star" if I had the option of no stars or negative stars.

16295 163 street or 13 street. Made a wrong turn after 5 hours of driving. 60 years old needed a bathroom. She stated a conversation with the man behind me. I went to the candy machine for candy. Two guys came into the hallway and asked me if I had a car in this shop.

I said No, but can I use the restroom. THE MEN Began yelling and screaming. Two more men joined them. The girl at the front desk joined. Many bad things like, put a quarter in your GPS and see if it cares,,,look at me in my eyes do you see some one who cares??? Ect....

Shaking and fighting back the tears and sheer shock I made it to my van. I put my money bag in my van . Realizing that I didn't have names I got my phone. I went to the glass door and wall took pictures and video.

All employees came after me screaming and…

I am writing to complain about my Chevy Cruse 2016 Limited Lt. I have nothing but problems with this turbo. The fan sounds like the car is going to take off. This happens when you run the air conditioner. The car surges and the car goes through a stage where it takes a minute to reset.

The turbo has acceleration issues where it will be running OK them slow down to barley doing the spend limit. I have had it in the dealership 3 times they always tell me everything is OK to have it back and it is doing the same thing all over again.

I don't want a car with a turbo anymore too many problems. I feel that I can't get the answers I'm looking for. If I contact the dealership they will just tell me how everything is OK. I pay good money for my vehicle and if it is going to continue to be a…

I do not wish to receive any more literature from Chevrolet with Sundance Chevrolet of grand ledge in it or service reminders .I was treated so poorly at this dealership in January that my next vehicle Will not likely be chevrolet.purchased 2019 impala had to transfer wife in wheelchair can't walk in pouring rain. 45degrees out.bought off showroom floor no test drive not our of dealership.six months later still unhappy.

My complaint has nothing to do with service. It is about advertising on TV, precisely Channel 5 Charleston, SC. I am watching the news. When it starts with your advertisement it is SCREAMING LOUD. Loud enough to wake a sleeping baby and cause me to hope I can turn it down quickly!! I don't know who handled this but it is extremely annoying. Please assist if possible.

Thank you

Communication breakdown! I need help! In the middle of a vehicle buy back and it’s going no where! Where is Chevrolet Customer Service people????

I . have a 2015 Siliverado purchased Dec 30, 2015. Vin # 3GCPCREC9FG380828 That I have taken to Riverside Chevrolet to find out why when leave it set for a few day the battery goes dead. My Son has same truck and it sets for a few weeks with no issues.

Chevy tells me there nothing wrong. As you can see I took this in March 2019 (24567miles) again Sept 2018 (30568 miles) Chevy replaced battery. Had AAA jump and once again June 17, 2019 (miles37493 out of warranty) only to told they cant find anything wrong.

Brian Dunanson (SERVICE ADVISOR) solution for me is to upgrade to new truck! SERIOUSLY! Next solution is the next time it wont start, don't touch truck have it towed to dealer. Great suggestion if you close to dealer. All cost out of my pocket for something I asked to be fixed three…

I recently had my oil changed tires rotated etc. at Phillips Chevrolet I’m Frankfort Illinois. My tire experienced a blowout. The sensor said my front passenger tire was low, but before we could pull over, my rear tire blew out...

the sensor now said zero (the wrong sensor). I was told that it was because whoever rotated my tires (Phillips Chevy) did not recalibrate my tires. I’m a female who relies on the sensors as well as trusting Chevrolet to do the job correct.

I called to discuss this with a service advisor, and after being placed on hold for way too long, they said an advisor wound call me back. Still no call back. I did everything they advised me to do when I went to get my car serviced (June 20, 2019).

I am outraged at the lack of professionalism involving the service of my…

My 2017 Silverado has had a clunking erratically shifting transmission for a while. 15, I thought it would help performance but it changed nothing. Fast forward around 2 months and Im out on the freeway in rush hour traffic and the truck starts shaking and bells start ringing and a warning light appeared (TRANSMISSION HOT IDLE ENGINE) I had to pull off and

sit there 30 minutes til the light went off and proceeded with cation towards home. Then 13 miles down the road same warning light flashes and as I'm pulling off the road the truck shuts down. I sat another 30 minutes and when I cranked it again the check engine light was on and the truck wouldn't get over 25 mph for the remaining 2 miles to my house.

I Called the service center and they made me an appointment for 3 days later, the day…

63601 for an oil change and tire rotation. When I picked it up the tires were not rotated but we were charge for it. No one in the service dept. ever apologized or admitted that they did not do what I paid for.

They did rotate the tires while I watched. Very disappointed with the service. Won't go their again.

My 2019 chevy Colorado side windows let dirt and debris between window and window seal. The seal is there to prevent this. The dealer changes seals did not fix.

Hello,

I had a 1:00 appointment today at the Chevrolet of Huntington located at 1072 E. Jericho Turnpike, Dix hills, NY 11746 as I was ready to make a purchase. I had confirmed my appointment with Melissa and Donna was the sales representative whom I dealt with. It is not the first time I am making a vehicle purchase and I am honestly highly disappointed with the poor customer service I received today. Donna was difficult to deal with and I had to be repetitive in my comments and requests. When I was finally ready to make a purchase and she told me to wait as she was going to speak to a manger she offered me with water of coffee. I requested water and she poured the water into my cup straight from her personal water bottle that she had already been drinking from. This is not only a…

Purchased new in 2017 a Colorado from Bill Holt Chevrolet in Canton GA. Long story told short, have had a problem with the transmission since shortly after our purchase. Dropped it of again today for the fourth time for the same issue!

The “shutter” in the transmission. Up to date we have complied with “protocol” of what GM has directed. Discussed issues with service department and also service mgr. I believe that it’s past time for a solution to the problem! Was excited to be in a Chevy again and the truck, except for the aforementioned issues, has been great.

Please respond so we can resolve this ongoing problem. V. Stowe

1. had m y car for over 3 weeks. 2. originaly the window would not come up, or close, they was no engine lights on. paid there service to check issue and was told it was the wires. 3. as soon as i left dealership, engine lights came on, never was on before. 4.

went to advance auto they put on a checker which stated certain codes, i purchased all parts and installed them. 5. 00 for checking it, they told me all check engine lights off, paid bill, they delved car to me at dealership but changed mind after bringing car due to engine lights on. 00 for nothing. 6.

rented car, left car there 2 1/2 weeks. 00 bill got keys drove from back of dealer to front of dealer and engine lights came on. 7. my walking cane was missing, my battery, was missing,, my parts were missing and my drivers side of…

Initially, I lost $3000 when I purchase this car. I was told that this car (Cadillac) had features that it did not. They made me pay $900 for the mistake they made. I was told it had a backup camera ( that's what the $900 was for) that needed to be turned on, I ask about the spare tire, did it have one?

it turned out it did not. I also was convinced to get the extended warranty that cost $4000. I tried to cancel the deal 5 hours after signing when the facts were revealed. The manager said he couldn't do that even though I was still going to get a different car with the features I wanted from them.

I lost $1500 that came from my GM world credit card. I had to take the car to another dealer to get the car that I wanted. Now that I have had this car for a few years I had issues with it.

I…

Initially, I lost $3000 when I purchase this car. I was told that this car (Cadillac) had features that it did not. They made me pay $900 for the mistake they made. I was told it had a backup camera ( that's what the $900 was for) that needed to be turned on, I ask about the spare tire, did it have one?

it turned out it did not. I also was convinced to get the extended warranty that cost $4000. I tried to cancel the deal 5 hours after signing when the facts were revealed. The manager said he couldn't do that even though I was still going to get a different car with the features I wanted from them.

I lost $1500 that came from my GM world credit card. I had to take the car to another dealer to get the car that I wanted. Now that I have had this car for a few years I had issues with it.

I…

The transmission in my 2015 pickup shifts down very hard. Smith Chev dealership here in Kamloops had my vehicle for over 20 days and it still is not fixed.

As a US military veteran I am saddened by actions Maxie Price Chevrolet Loganville conducts.

On March 6 2019 my husband and I made a purchase at Maxie Price Chevrolet in Loganville with salesman Mark Sampson. We traded a clear titled 2014 Dodge Durango valued at 10,000 and paid 5,000 cash to purchase a used 2011 Ford F150 from their facility.

The purchase was made based off the understanding that the vehicle title and registration would be produced within the 30 day DMV rules.

5 days prior to the April 20th first temporary tag expiration date a call was placed to Michelle in the Maxie Price tags and title office to get an update from the dealers registration department, at that time we were informed that there was a "paperwork" issue and for us to simply go back to the DMV for an…

I was on your live chat what a waste of time. I have a 2012 Malibu my right directional blew out. 00 for the repair. 00 fix! All the aprons have to come off above and below, the bumper and grill have to come off the wheel well apron has to come off to remove a screw.

The cost is the 2 1/2 hour labor fee for a bulb replacement? Why did chevy make it so difficult and expensive to replace a bulb. Everywhere I took it too they gave me the same price and said its a 2 plus hour job!

OUTRAGEOUS FOR A SIMPLE BULB REPAIR. I need an answer as to why you made this model so expensive and difficult to replace a bulb???????? To avoid further problems I am having all my lights replaced while they have my front end apart.

I am sure this was not disclosed by Chevy when the car was sold by the dealer. A…

Hirlinger Chevrolet does not stand behind their used cars. Purchased a 2014 Chev Sonic only to find out it had issues with the airbag. To date, only have received empty promises. They are not being customer friendly. Car has other minor issues as well.

They will not warranty a repair I brought my Silverado to my dealer @37,000 miles with complaint of hard brake pedal. They said it was fine. This happened several more times through the next 3 years. 000 miles. I now have 90,000 but claim I took to them the fist year and at 37,000 but they say it is out of pocket for repair.

I believe they should cover this and am extremely disappointed after owning 10 Chevys

Went to get an oil change and was told the plug was stripped and needed to be replaced. I was told the cost would be $15.00. I was charged $30.17 and that even though the plug broke being taken off by the mechanic I has to pay for it.

I was having some engine problems in my 08 Silverado while traveling in Washington state and had your service dept at Haselwood Chevrolet in Bremerton look at it. I asked them to remove the valve cover and inspect the valve train to find the root of the problem.

When I called to check on it before closing time the service writer told me that they did not inspect the valve train but instead did a compression check and found that the lower end of my engine was bad. As a former technician myself I knew that was incorrect but I was told that I would have to pay for another diagnostic if I wanted my valve train inspected.

After reminding them that I asked very specifically for that to be done in the first place they agreed to inspect at no additional charge. Upon inspection it was then…

I am a chevy man always have been. I bought two new silverados 2010 and 2013 from woodruff Chevrolet I still own 2013 crew cab z71 never been off road and not rained on many times . All my service records are on your file Some at Farrell Chevrolet in Spartanburg .

on 4/1/14 I had 12,683 miles and on my way to work the motor light came on I called work told them i would be late . I took it strait to Spartanburg chevrolet. I was not happy so from then I started going to Woodruff for service still do.

On 5/20/15 still under warranty at 25,304 miles it happen again #1 and # 7 fouled . They put a deflector plate in the oil pan i think that is where it went . I wanted it done then but they said they couldn't .

I don't drive it all the time so I still only have 44,900 or so miles . So the…

I have had my Chevy Cruze for 4 years now, it is a 2013. Since I've had it I have had issues with my service air bag light coming on and EACH time I take it in the repair is over $200!!!

The first time the service department told me that it was something within the seatbelt that needed to be replaced. Now less than a year later my light to service the air bag is on again and mind you I have 3 children and if that light is on and I'm involved in an accident, my air bags will not deploy!

15 and when i get in the car the light is STILL on!! He then tells me to bring it back to the Athens dealership in the morning, so now I have to go into work late to get my car to them and I'm without a car for the day.

So now I'm going to have to drive my vehicle, again with the service air bag light on…

Good afternoon, my name is Tracey Neal and I purchased a 2017 Equinox Premier vin number 2GNALDEK6H1534768, at Terry Cullen Chevrolet in Atlanta. I purchased the car brand new and I have owned the car for two years. What should have been the most happiest experience ever has instead been a nightmare.

I have had one problem after the other. It's extremely disheartening to purchase a new vehicle and not be able to experience the enjoyment of owning the car. The service team at Terry Cullen Chevrolet is the worse I've ever experienced in my car buying history.

I would never purchase another vehicle with Terry Cullen nor will I recommend a family or friend. I am a consumer who takes pride in how I invest my money. The service team is not friendly and act as though they have very little care…

I need someone to call me in reference to the complaint that I need to file about my 2009 Corvette that was taken to Chapman Chevy back on March 29th. I can be reached at 704-431-8188 Mr. Everett McCrea

I was sold a "certified pre-owned" 2015 Chevy Treverse from a dealership that is infested with roaches. I purchased the car 2 months ago and have been to the dealership 3 times over this issues. They are refusing to switch the car with something comparable even though they told me after the first time that they would.

I have been dealing with roaches in my car for 2 months. This is a hazard for my children, 2 yrs and 10 yrs, and my family. Help!!!!

It is unlikely that this complaint will go any further than my sending this email. 2 L engine. I have just 116,000 miles on the truck. 00. A week later, I take the truck back in to the shop only to learn that the variable valve timing system is shot and this could have been avoided with a simple communication from chevy according to the mechanic. 00 in labor.

The problem is that the oil that feeds into the variable timing becomes plugged even if one has had oil changes on schedule. The mechanic stated that the oil system must be flushed about every 3 oil changes to prevent this from happening.

This is apparently common on the traverse. 00 in repairs only to learn that a simple communication would have avoided this. Last time I buy a chevy as the only concern seems to be profit from part…

New chevy Silverado truck has a shake between 60 miles per hour and 80 miles per hour I returned the truck [ 5] times and they do not know what to do to stop the shaking even replaced the cab mounts,new tire and rims with no success am getting very frustrated being a service manager my self for a large HVAC company here north of Pittsburgh.

I have a lot of problems out of my 17 malibu when i get in it to go somewhere my car will not crank i have taken it to the dealership several times all they say is they can reset the computer it works good for a while then messes up again i really need some help with this thanks.

And GM wonder why they have gone under? You let the people who repair the cars give less than a dam about the finished product. then you send it back to the service department for the service, you get the real picture of who GM has become.

I'm trading my Chevy as soon as the sun comes up in the morning and can get the piece of SHIT to the dealer. product is in indicative picture of who GM has become! THUMBS DOWN, MIDDLE FINGER UP

I took my 2004 tahoe in for a diagnostic because i was loosing compression. They had 2 days at friendly chevy in dallas tx to do it. The day i told them i was picking it up at 6pm, i told them this at 7am, they had nothing ready.

No invoice no diagnostic print out nothing. All they did is tell me i need a new engine because they looked at the mileage and heard what they thought was a knock in the engine but it was my catalytic converter that had broke apart inside.

I feel all that mattered was selling me a new engine for 7500. I know my engine was bad but the whole point of getting the $140 diagnostic was to see if i could salvage it. The sales advisor micah seemed more concerned with making money off me than having his tech do what i payed them to do.

I took my 2008 Corvette Z06 to Dimmitt Chev. in clearwater, Fl. to replace a dead battery. They called me back that I had a DRIPPING leak in both engine and transmission costing $1200 EACH to repair. I denied fix since I have a white carpeted garage floor and no oil visible. Later I took vehicle to ATex Transmissions to confirm no leaks anywhere. These liars and crooks should not be allowed to continue in business. Please forward this email to the CEO of GM. I called Chev. Customer care and they say they cannot do anything about independent dealers. This is not correct since I know they control location and size of dealerships. Thank you in advance. Again, please forward this email to the CEO of GM.

Dr. David S. Campbell

I have had so many issues with this car starting out when I first bought it. My radio would act like a record player skipping and would not quit until I turned off the car. I called Superior Chevrolet where I bought it new and they said they couldn't do anything about it cause it wouldn't do it while they had it.

Then I am dealing with another issue with not being able to get my key out of the ignition when I put my car in park. Investigated it and a Chevrolet dealer had on a blog to turn the onstar on and off and sure enough it fixed it so I could get my key out.

Now it does it all the time and to be honest with you all the stuff happening has to do with the onstar. Why cant you issue a recall on the onstar because I have seen lots and lots of people with this problem.

Instead I have…

Keith Pearson service center techs don't know how to diagnose a car. 10 days waiting for them to hear from GM techs. $1513 to SEE IF it fixs my problem. I had my mechanic check what they wanted to fix and i assure you those parts are good.

In disbelief i read reviews from customers having the same con issue as i did. Hard working Americans getting treated with dishonesty from Keith Pearson Chevrolet. Now im down a $150 false diagnose and a car. Wow.

Have a 2007 Chevrolet HHR that is my wifes car. Had it towed to Friendly Chevrolet in Albemarle NC as it would not consistently start and when running would stop when you touched the brake. Long story short the car was there 3 weeks before repairs were completed.

I was told several times that they would get to it the next day. When it finally was repaired they only did work on it part of 2 different days. The problem was in the wiring which I had indicated up front to them and they knew this from testing it.

I feel they kept the car far too long and charged far too much for a simple wire splicing repair. I know the car is old and has 170,000 miles on it but that is no excuse for poor customer service.

I called the corporate complaint number and was eventually called back by senior…

I am writing this letter with great concerns about the services and advertising that you been displaying to the public. I purchased a truck from the Lansing Illinois location close to a year ago.

First of all the service the person that sells the extra products for the truck, was attempting to sell me something that already existed on the truck....(Fraud)

Second of all, when I purchased the truck the front casing of the valance panel wasn't the correct fit to that particular truck. I took it back to the dealer and they didn't want to honor that I purchased the truck with the wrong valance on it, but wanted to charge me $300 to correct the problem. How are you attempting to charge me for something that was wrong on the truck when I purchased it. This car was suppose to be certified and…

I purchased a 2018 Chevy High Country 3500 Dually in August of 2018 It has a braking problem when pulling a trailer. I have taken it back to the dealer several time, they do not know how to fix it.

A GM district manager was suppose to contact me. It has not happened yet. I have taken the service manager & the manager from Gilroy Chevrolet for several test drives, they admit that there is some kind of a problem.

It has something to do with the ABS braking. Chevrolet knows there is a problem way back in May 2018. They sent an email document #5082327 about this, but no way to fix this. I would like to get this fixed.

I bought this truck to pull my horse trailer, but don't feel safe when it does this shudder and jerking when stopping. I spend a lot of money for a new truck that does not…

took my lease vehicle in for a problem with gas pedal. they had my car for 3 weeks no loaner car available the entire time had to find ways to work n taking my kids to school. as a result lost my job.

call corporate n got no results than got hung up on. not happy with chevy at this point. no one seems to care, the service manager was very rude, guess your corporation doesn't care about their customers.

This branch of Chevrolet has extremely poor service! My spouse has bought 3 vehicles from this dealer since it's the closest to us in Tuguegarao city Cagayan approximately 125 km by short cut. In the past we have experienced ordering parts taking 1-2 months as always the dealer does not have it in stock.

We tolerated it until we found a shop who can do minor repairs like changing bulbs, hose, etc. Now that we need to buy a part for air conditioning which as usual the dealer does not have in stock again, we are being refused the part number that we need.

parts and service of it are exclusive to them only! There are plenty of Chevrolet vehicles in our city but service caravan only comes once a month. When we need our vehicles checked or even bulbs changed we have to wait.

If we want…

I own a 99 Tahoe along with several other cars GM-Mercedes. Montgomery Chevrolet in Louisville Ky has installed 3 fuel pumps in my car in the past 11 years. I have paid for the first and opted for the life time warrant on the pump.

The second failed with in a few years and it was replaced for free parts and labor. 00 labor. When I called about the car they stated the car would not start and I needed to replace the Cap Rotor & plugs.

I drove the car in the day they replaced the pump and they moved it while I was there 3 timed in the sign in bay? FYI I had just had the car tuned up replacing all the parts that they wanted to replace 8 months before at a another shop that I have a lot of faith in.

I declined and met with the service manager when I went to pick up the car. He apologized and…