Chick-fil-A

Every time I go to this location #02730 I have to come back!!! They never add the things i need in my order... I will never go back againg..

Lee's Summit, MO location. They are serving GARBAGE - Instead of the Market Salad! The salad had ONLY the thick white core of the romaine!!!! No lettuce at all---it had been trimmed off. I tried for 2 hours to call them---getting a recording every time--no return call. 2/1/23. 7:00pm-900pm.

If they didn't get their lettuce delivery, or they ran out, just tell the customer that salad is not available------don't reach into the garbage can and fish some inedible junk out !!!!!!!. And then refuse to make it right!

The driveup guy that took our order sounded like he was inexperienced sluggish voice like he was in drugs or just mumbling. He could care less about order. Got charged for two meals only wanted one, Waited in long forever because it was cold, no outside waiters.

So we really expected our food to be hot. Fries were cold, chicken was cold and we ordered nuggets and got strips. Cups were so full of ice hardly no drink. We go here ask the time. Worst experience ever, waste of time and money. Didn’t get our sauces.

At this location 12301 Chattanooga Plaza Midlothian, VA 23112 United States They have bad customer service an they keep for getting to put my food in the bag. They have did this about five times. Every time I come here I am missing food bad service some thing need to be done about.

This is the last time to go back to get my soup and fries.

I ordered through the mobile app and my order wasn’t ready when I arrived & my fries was missing from my order. I always eat at Chick-fil-A. But this was my first time at this location. I’m not going back there due to rude customer Service .

This is my neighborhood Chick-fil-A and I’ve never experienced rude service from another location like I have at this one. I placed my order through the drive thru and wanted to pay with my app like I literally do all the time.

The cashier at the drive thru tried to scan my phone to no avail. She then went to her a manager for assistance; the “manager” or “shift leader” came to the window to tell me their scanner wasn’t working and I had to use a different form of payment.

I didn’t have my wallet with me to pay my card. The “manager” then told me “ I don’t know what else to tell you”, “ you can pull out of the line and place your order as a mobile app then walked off and called me out of my name.

The other lady at the window asked how I was trying to pay and used her tablet (the ones…

After waiting in a really long line in the drive thru because the lobby is closed and returning home to eat i realized that my order was completely wrong. I ordered the regular chicken sandwich delux, no cheese and no tomato, i was given the spicy sandwich with tomato which i cant eat due to health reasons, and even though i was on my lunch break i decided to go all the way back to exchange my sandwich and

because i was on my lunch break i decided to knock on the door to have them exchange it instead of getting back in the really long line in the drive thru only to have the manager tell me that i had no choice but to get back in the drive thru line and i also explained to him that i didnt have time to do that because i was on my lunch break if he could just fix the mistake that they made…

My order was not filled properly. Unfortunately I found this out when I got home, about 20 minutes away. I got a diet coke instead of a regular coke. Also, I had no dipping sauces, which I kept being reminded of by looking at the box stating "You had me at first dip.I was hoping I could get a coupon or something from this mistake. If so, Please send to Joe Polne 85 Ruckman Rd. Hillsdale, NJ 07642

I tried to upload the receipt File was too big It was from order number 03879 ramsey, nj on 1/27/2023

My complaint is I get to get a free sandwich I fill out the number and code and I never received the code back to get my free sandwiches in the past 2 days I have put in two and not received any. I put in a code yesterday and I put in a code today and I have put as of now have never received a code for either sandwich the other one has been 24 hours and I'm not received anything I just put this one in. Will I receive a code for it in 24 hours

They all fuck with eachother instead of actually working especially the morning shift.

Hi I love Chic Fila and its normally a treat to have it. My husband went and got us all chic fila last night The entire order was wrong. This has never happened and it was incredibly disappointing.

we got takeout,as we neither one are in great health. was at 10:28am... we love chick fila but this was terrible plus we live on other side of town just to go there. Thanks, Terri & Kendell chance

My wife and I go to the Haymarket va location at least twice a week. The last three trips have been less than positive. We always go thru the drive thru. In each of our last three visits something has been left out of our order so causing us to drive back to get it right.

Something is seriously wrong at this location. I can only blame it on a management problem. We hesitate to go back. It seems that chic fli KA is becoming like any other fast good restaurant. To bad. It was the best for several years.

The cashier/order taker at Carolina place mall in North Carolina. Got the order wrong. Then when I went back to refill my coke I had to tell him twice. I said do you have a hearing problem? As I walked off 2-3 steps he yelled out yeah I got a hearing problem.

I immediately turned and said where is your manager. I’m not getting my manager. I’ll go get my hearing aid because I have a hearing problem. I again said where is the manager. He’s repeating the same thing. I’m not getting the manager.

A manager finally came over the cashier is still talking and the manager did nothing. So I asked for his supervisor name and number. Which I was given. The supervisor knew exactly who it was. That told me this employee has had complaints before.

He does not represent the company well

First I'm very upset that you no longer can get breakfast items delivered only if you have a doordash app which this is only changed in the last 2 months month and a half and I don't care for doordash the only reason I downloaded y'all's app is so I couldn't get the chicken biscuit in the mornings with that being said two times now I've received biscuits that were too hard to eat I hate that because y'all's biscuits are usually the best in our brag about them but I can't brag about something that I cannot eat...

I'm tired of this company I have filed many complaints and they haven't done anything. And it's over the same Manger Dan he's a piece of trash.

First I try to get free waters for a business in the mall that always gets water and he starts to try to charge me when other people have said no we never charge for water. Even the owner has said this to me.

And the second time with Dan My son was waiting on a freaking cookie and he's five speech delayed and has some emotional issues. And was flipping out a little at the end of the line and I was doing my best to try to calm him down.

And he comes over and goes Sir. Can you please stop him from doing that. I said I'm sorry I'm trying and a customer lady goes Sir he's trying to calm his child down. He gives her a mean look and walks off.

I have…

We ordered at the drive through, and communicated our order. She repeated back, all was well and drove to go pay. Once we reached the register the woman only rang in one of the items we ordered. We explained the order, again and they still rang us up for one item.

We ordered 2 breakfast burritos, one order of chicken littles, two hashbrowns and an orange juice. j back, I said "we ordered this" she's like "well I repeated and you said yes" no, no we didn't. I literally had to explain what we ordered maybe 5 or 6 times.

She was frustrated and realized whoever rang us up, put it in as multiple separate orders. Either way it was a complete *you know what* show. I don't think I'll be ordering through drive through anymore because that was ridiculous.

Drive through customer service in lawrenceville . the guy taking order was very rude and yelling and rushing to tell me about the order . Every body there was so nice except guy named IAN . he is very rude every time i visited.

Bad customer service by IAN from Chic Fil A Lawrenceville NJ

I would like to report on the quality of your food today. My wife and I decided to eat in your Pheasant Lane mall location in Nashua NH. One sandwich was a grilled chicken and the other was a grilled chicken sandwich with bacon.

One order of fries and one salad along with two drinks. The rolls on both sandwiches just fell apart when touch, the same texture from something that frozen and then thawed out. The other problem was the sandwich on the first bite tasted like it had been sitting under a warmer for extended period of time.

Also the waffle fries were cold to the touch. We order the food and it was very slow in the food court at noon time with very few customers, and non in front of us at your store. To follow up when I returned to the counter the person who I spoke to was very…

On 1/10/23, I placed an order thru drive thru (store Pavillions North FSU #01777-Order#9272402 using my rewards for a large lemonade and large tea (with no ice). The representative scanned my rewards and stated she was having a problem with her scanner and to pull around to the front to have issue resolve.

Also notice she had scanned and use my credit on account. I reiterated this issue to pick up area worker and he stated she placed order for a arnold palmer beverage. He corrected order and re-issue credit back on account.

When I asked for a free cookie due the inconvenience, he said he could not. Asked to speak with Manager (James) and he insisted my issue was resolve and he would not approve a free cookie. I have never experience this level of poor customer service from Chick-fila…

I go to chic fil a almost every day for lunch and have noticed that the side order ice cream portions keep getting smaller. Todays portion was barely one swirl. Around at 3:30 pm in zip 29576. Is it a new strategy to decrease a cup of ice cream portion?

I am getting fed up with it and soon will stop coming I’ve also noticed that your elderly servers really skimp on ice cream. what’s going on?

This regarded a Christmas Eve catering order#10722640 from MWC town center location which they screwed up. About 45 minutes after I called Tiara called me to talk about the problem. I asked her why no one called. She stated they always call back which was a BIG LIE!.

I stated I have an answering machine that records all phones calling me and cell number showing me who calls. She stated a file was closed because they had contacted me and resolved the problem. Which is an another lie!!!!!!

She was polite, but slow to answer and quick to LIE! She did offer me a chicken sandwich if I had your APP. for my issue. I asked her to have the operator call me but refused to do that.

I am retired now, but have spent a lot of money with your company during seminars and boat loads of your mini chicken…

They no longer use Romaine lettuce in their Market Salad. I found an alternative salad at Wendy's. The Apple Pecan Salad with Chicken. They use Romaine lettuce for their salads.

On Thursday, January 5, 2022, I visited one of your restaurant through the drive-thru: Northlake Commons, Charlotte NC. only to realize that my fries were cold and tasted like they were sitting for a while. I turned around and went into the restaurant this time to make the employees aware of my complaint.

The cashier assured me that they would make me a fresh order. I waited about 7 minutes, walked out, got into my car to find that the order was the same complaint (cold). I explained my disappointment and that I drove out of my way to visit that particular restaurant because of the past great customer service.

Just looking around the establishment I noticed that the employees didn’t seemed too interested in my complaint and was not displaying the “Chic-fil-a way”. I not saying that I…

The new store in Greenville, ms is a joke. It is giving your company a bad name.

The location that I have been going to (Chesapeake Virginia by Chesapeake square mall) has gone down quite a bit in the past couple of months. The last three trips in particular have been unpleasant. The first trip we had to wait over 30 minutes in line for our food and then told to wait even longer in the parking lot, the second time was also a long wait and

I also had hair in my food, the third time this morning we went for breakfast and waited over thirty minutes in line just for them to tell us that they had no biscuits or options ro give us except to either wait for lunch to start or wait an additional 10+ more minutes to have minis made. We had to ask for a refund and where not even offered anything for the inconvenience.

Chick FIL a is personally my favorite fast food restaurant,…

Went through drive through and received incorrect order. Went inside and the girl seemed confused as to what to do. Got correct order and burrito was wrapped and packaged very sloppily. Then asked for manager and all he did was shrug his shoulders and say sorry.

I then saw him laugh as I walked away.

I always stop by the Holyoke MA. Chick fil a when traveling through the area. I made a special request take away order inside on 1/3/23 asking for a double battered sandwich & well done (crispier) waffle fries. The employee Hezekiah was confused.

He went to the shift manager about the order & was told that this store did not accept special orders. My wife & I still placed a shortened order & left very disappointed with the explanation. I don’t think we’ll be back.

Is this a store by store decision? Walter Krueger Choose Life Farm 682 German Hollow Rd Smyrna New York 13464 (607)862-8686

THIS IS NOT A COMPLAINT, OT’S a compliment. On 1/4/2023 I visited location # 04161, TEAM MEMBER JAYDAH AND OTHER TEAM MEMBERS WERE. COURTEOUS AND WELCOMING. THE FOOD QUALITY WAS GOOD. RECEIVING YOUR MEALS WAS APPROXIMATELY (2-3) MINS. AFTER PLACING YOUR ORDER.

I HAVE ONE COMPLAINT NOT ENOUGH SEATING. COSTUMERS HAVE STAND AND FOR AVAILABLE SEAT.

OVERALL IT WAS A PLEASURABLE AND GREAT EXPERIENCE. I COMMEND YOUR TEAM MEMBERS ON A JOB WELL DONE.

I go to the Canton Baltimore location every morning for breakfast and order the same thing. I order a chicken scramble bowl hash browns. I get to work today and there is some kind of burrito in my bag and not what I ordered.

Ordered a lunch for 2 people on 1/3/23 Store #03521 Charlotte, NC - Got back home driving thru heavy traffic and several traffic lights. got a sorry ass apology from the store manager.

I was assaulted at a chick fil a manager at the Paradise Valley location in Phoenix AZ. The assailant is named Trini. I left a complaint with corporate and found out the store is privately owned by a Lourdes Hatten whom I am still waiting for a return call.

I did not receive my order nor would management refund my purchase that was done on mobile app.

Wow, now i know why there are no negative reviews about chik filet. They dont allow it, so people dont get an accurate depiction of how the store really is, due to the way they set it up on line.

Try typing feedback or survey and chik filet does not bring one up that allows anyone to fill out negative comments. I went to a store yesterday and there were 17 cars in line so i walked inside to get order to go.

It took 22 minutes, thats considered fast food?!! i tried to fill lout the survey and it says enter serial number, which does NOT exist on the receipt.

I busted chic-fil-a in greenville sc Haywood mall, employee there named Phillip was making sexual and disrespectful discrimination comments towards me, also telling other employees and they were laughing, almost as in he didn’t wanna serve me. I asked for the manager and he said he was the manager, I knew that wasn’t true.

I asked again and they said the operator had left for the day minutes before I was in the location. I’ve contacted corporate, along with several other legal source about this matter.

I've been working in the Melbourne, FL area for over a month now, and have been going to the Food Court daily for lunch. My first time patronizing the Food Court Chick-fil-a was today. Typically, I do not give reviews or complain, however, since I have always enjoyed Chick-fil-a food and Customer Service, and Chick-fil-a as a company prides their selves on exceptional Customer Service. Today, I was not impressed and do not intend to patronize that particular location again. Any restaurant in that food court is better than that particular Chick-fil-a, hands down.

The quality of the grilled chicken tenders was not very good. Seemed like a reheat from Saturday (or 2 days ago) and was overly salty. In addition, the young girl, Aniska, who took my order, slapped my ticket in my hand, and did…

I arrived at 10:22am. Waited in line for breakfast items. By the time I got to order it was 1030 and they denied me any breakfast items. Never going back to that location in Estero again. Zaria was the lady who attended me and denied me and my daughter breakfast because it hit 1030 on the dot.

I ordered a Cobb salad and asked for no mixed greens, only wanted Romain lettuce with everything else same. I have order my salads for years this same way at Chick-fil-a and was told they no longer can customize my salads.

I had a friend order for me and then she came outside to get me due to being in a wheelchair. I get inside and the manager is talking to the employee that was about to take my order and he only spoke with him.

Instead of just saying it to me and letting me respond. So I asked employee was he talking about salads? He said yes he said we can’t customize the salads anymore. Was so disappointed in the fact that he didn’t even care to speak with me and find out that I don’t eat spinach due to medical reasons.

I just took myself and my wheelchair and left. It was a very…

Found a brown hair in my fries and then bit into my brownie finding a brown hair!! My hair is grey!!!! Threw my food away immediately! Very disgusting and disappointed

I ordered 2 milkshakes online for curbside pickup. It literally took 45 minutes for them to bring me my two milkshakes. I had to stop 3 employees to finally figure out what happened to my order.

First they said they had to check on it.

Second they said they couldn’t find that I had even placed a order. Then third they come out and say they had to get a manager to look up my order!

Place an on line order waited for over 20 minutes because food was sitting on counter while they serviced the drive thru first. Food wasn’t even on pick tray area

Julian is rude and did not greet me with a hello , he had an attitude .

I go most of the time for ice dream. The icecream machine stay down more than they stay up. One time for months.. They're getting worst then McDonald's. There service is good, they just need to keep icecream machine up and going.

I was at your Hialeah location on 57th Ave ordering a chicken Cobb salad and a small oreo shake, once I received my purchase I notice no utensils the red peppers I asked for wasn't there the salad seems like it had been sitting out it was not cool at all. I like the service when it's right but they have been slacking.

Yesterday I went to a Chick fil A restaurant in 5 Towns NY a New restaurant opened couple of months ago- I am a regular Customer. As usual, I ordered Six Spicy Deluxe Chicken Sandwiches - When picking the ordered I requested at least 5 of the Buttermilk Ranch but the Claimed the Shift Manager "Ms. T" gave Just and as a curtesy she gave me another one (Total 4 of Buttermilk Ranch) I bought 6 Deluxe Chicken sandwiches - She was also very disrespectable and says she did a favor giving the 4th Ranch.

I have been to different Chick fil A restaurants, never had this insulting experience - I really LOVE Chick Fil - A but people Like this, I dont know if I consider Chick Fil- A Next time.

I request to address this issues to avoid another insulting experience to other customers in feature…

Please put directions on the email for people picking up their trays . My Local Salem Va store had a small sign up front which I didn’t see therefore I waited 15 minutes in the drive thru line to be told I needed to come in.

I was very upset that I had been trap in the line for 15 minutes. I understand it is Christmas and they were very busy .

I am over 50 years of age and I have never been to a Chick-fil-A that has rude employees. 1st of all they ordered my order wrong, I didn't notice it when I purchased because I've never had an issue with y'all.

When I received my order, then i noticed that it was wrong. I asked the lady about it, and rudely she said well that's what's on the receipt. I told her he got it wrong, she just rudely walked away.

the lady was rude And didn't even try to Correct my order or help me. When she returned for someone else, I asked for more ketchup, she said there was plenty in the bag, well, when i got to my destination, I looked in the bag and no there wasn't.

I do not appreciate being lied to, and I was shocked that this came from a Chick-fil-A employee. I usually do not file complaints. I just…

Don't work there because I'm telling you one thing they will work the crap out of you for low pay I am making 15 a hour and no help with unloading the truck in the morning and I should be making 17 or 18 a hour I work first colonial laskin rd VA beach VA and that is the worst place to work they go through to many people because they treat there employees like crap

9:00 AM this morning I got out in cold and rain to get 2 Chicken biscuits. At Chick-fil-A there was a long line of cars and it moved very slow. It took a little over 15 minutes to be able to place an order. That was ok but when placing order I was told that it would be a 15-20 minute wait before I could biscuits.. There was a catering order and lack of staff.. Tellig customers after waithing ths long to even place a order that it will be another 20 minutes is not good service. A sign posted outside when there is a long delays in preparing biscuits could have helped many just waiting to get an order.. How many people do you think would have stayed in a line for 15-20 minutes to wait another 15-20 minutes on a biscuit.. Poor management and lack of customer service at best...

Chick- fil-A is…

so I worked at the Chick-fil-A in Odessa Texas and it is the one on E 42nd St and one day I had clocked out for my shift and went to order food for my family and Rusty Dunn the owner of the store saw me and so he walked up to me and told me to get the hell out of his store because I was ordering food in my uniform and

it was very disrespectful of him this is the 6th time he has gotten violent with me and I don’t know why this has been going on since the start of my employment and this was all on 12/20/22

12/21/22. Went to the store in Independence, MO. Sat in the drive through for 30 minutes with only 4 cars ahead of me. Finally reached the window and after another 5 minute wait my food was tossed at me without even a hello. I was late for work and the worst part is I opened my food and it was not the sandwich I ordered. Called the store and after 5 minutes of run around within their automated system, I had to leave a message. Couldn't even speak to a person.

I have eaten at this store many times and this experience will cause me to never eat at Chick-fil- A again.

Totally unprofessional service!