Chick-fil-A

Greetings, I ordered in the drive thru. I gave my name and specifically told him no cheese. I stop by this location at least 2 or 3 times a week. I order the same thing every time. For some reason this morning, I get to work open my meal and cheese is on it. I cannot eat CHEESE!

I called the store 3 times.

First time I couldn't get anyone, 2nd time a black female put me on hold never came back. After holding for 10 mins, I hung up. I called back immediately, someone named Aaliyah answered told me the manager said she came to the phone, but I never said anything.

If that was the case, why did I have to disconnect the call and call back?

However, I asked for the manager's name she has told me Latoya. I asked to speak with Latoya, she (Aaliyah) said Latoya is on a 30-minute break. I said,…

i used to purchase chicken fillet platters quite often for my children's birthday parties. We loved them! The chicken was wonderful and the price was reasonable. As my children have grown, its now retirement parties and Girls night over. I had just that this week at my house with 6 women.

We had many entrees and sides but I decided to get the bite sized nuggets. I ordered the 30 count. My husband picked them up. I saw him get out of the car with a small chick fil A lunch bag size and immediately knew something was wrong! 19!

I opened the box and my mouth dropped. 00 for this!!!! , I got 28 ! 35!! Your pricing does not correspond to the amount of food you are serving. I am extremely disappointed in the decline in your service as your values are not in line with family.

Good morning I'm complaining about an employee that works at Chick-fil-A in the Durham area I'm not sure what restaurant. During closing we was picking up one of your employees waiting in the parking lot and we spotted Hubert king sniffing Coke as he was dumping the trash Saturday night very blunt wasn't trying to hide it and

it was pretty disturbing because if he's doing it outside he must be doing it in the restaurant. I really would like to see something done about it please and thank you

Visited your store on 12/17/2022 --8:18 pm .

Your front staff took my order , it took 20 minutes to get it , Then the sandwich was cold like it just came out of the refrigerator, I returned it and asked for them to heat it up , I WAS TOLD THAT THEY WERE VERY BUSY AND IT WOULD TAKE ABOUT 10 MINUTES , ( THE STORE WAS ALMOST EMPTY .

I FINELY GOT THE SANDWICH BACK AND IT WAS WORST THAN BEFORE I ASKED TO SPEAK TO THE MANAGER. ( ETHAN ) THIS PERSON APOLOGIZED AND OFFERED TO MAKE ANOTHER AT THIS POINT OF WAITING I LOST IT AND TOLD HIM I WANTED A REFUND ,

THIS HAS BEEN THE WORST OF ALL YOUR RESTAURANTS THAT I'VE BEEN TOO I WILL NEVER STEP FOOT INSIDE YOUR RESTAURANTS EVER AGAIN , AND WILL BE POSTING MY HORRIBLE EXPERIENCE THERE .

TRAIN YOUR YOUNG STAFF PROPERLY SO THAT THESE INCEDENSES DON'T…

My husband and I went to the restaurant on Rt 51 pleasant hills, pa for dinner this evening. I truly don't know what has happened there since they were remodeled this past summer the food has been average at best the last 2 times we went, but todays meal was really bad.

below what they used to be for sure. The lemonade was great. what is going on there?? Sadly, we will not be returning, this last visit was such a disappointment. VERY SAD!! Our Transaction # 9808 on register…

We stopped at the Chick-fil-A in Macon, GA (#00813) on Tom Hill Sr. Blvd.

Our Cashier, David Clark, barely spoke to us and we could hardly his voice.

We were not given our drinks, given an incorrect bag and no sauce.

I understand that people are busy and workers do not show up, but there are about 8 people behind the counter and the trash cans are overflowing. The workers helping us, were very unfriendly and had an attitude.

The original fries are better the new ones are not good

Ordered lunch menu items and after ordering and paying was told that fries weren’t served until 10:30 and I get Chic fila all of the time and have never had this issue, I tried explaining to them that they were incorrect and to contact the other stores in midland to verify and was told very rudely that they weren’t going to do that and that all stores were the same there fore I asked for my money back and

went somewhere else, I understand that you have big food chain but I think that your lack of training is causing you problems at that particular store #04870

They didn’t hire my husband.

On Thursday, December 1, I began the process of contacting Chick-fil-A‘s in the Raleigh, North Carolina area regarding a possible catering delivery for Saturday, December 10. As of this writing, the first two Chick-fil-A‘s I contacted Chick-fil-A, North Hills, and Chick-fil-A Cameron Village, have yet to return a phone call.

Extremely disappointing even after multiple calls. I was just attempting to find out if either could do a catering delivery. I finally contacted Chick-fil-A Lake Boone Trail and what a wonderful experience. Lilley had returned my phone call within one hour and took my order and everything was established for a delivery on Saturday, December 10.

I realize this is just for customer complaints about the first two businesses I contacted, but I also think you need to know…

My husband, Mike got home and bitten into the deluxe chicken sandwich and a long hair was between the lettuce and tomato. XX a one meal. As a former Government employee, we taught to not give any information over the phone.

I would like speak with district manager and get a refund. This has ever happened to us when we dine in the area. Thank you!

Firstly, we love Chic fil a! With that being said, the store we just were at (Whitehall Commons Shopping Center #00753 in Charlotte, NC) was the worst we've ever experienced! It started when placing our order. I told the girl that we had two orders.

I then said the first order is that that. Then I said this is what I I need in the 1st order. She said okay that'll be x amount of dollars. And I questioned the amount for one order she says yeah that was just one order what's your second order and I said no the first order is this and this is the second order she says yes I did that.

I then responded that they were two different orders. So, the issue started there then. after that all got straightened out, it took us almost 35 minutes 40 minutes just to be able to place our order then…

I work for chic fil a in Jackson Tn The manager uses awful language to her employees in front of the customer's.

Over this place,they hire these high school kids that can’t do a simple job.simple because there to busy messing around and not focused.3-4 times in the last few months,constantly forgetting items,4 drinks but you forget 1,missing ice cream cups,Mayo packets,no pickles.Yet get all the way home,do I really wanna go back no I wanna relax with my family. Chic fillet Corporation do something about your workers who ain’t focused.

I made an order through Postmates with Chick-fil-A store address 4670 North State Rd 7 on 12/10/2022 at 10:36am and my order time exceeded the delivery time the time changes several times. That's very unprofessional for a company that tells customers that the company thrive off making there customers happy..... I'm an unsatisfied customer at this point and may not order from this location again.

Store #0203, Midwest City, OK I had been here at this store 4 times in past 2 months and all 4 times, received poor service.

First time, ordered Egg White Grille Chicken and Chicken Biscuit. When I arrived at work across town, the Egg White was okay, but the chicken biscuit did not have the chicken in it, only a plain stale biscuit.

Second time, oredered the egg white again with the small chicken bites, checked the bag to ensure i received my order and all was good. Again, once drove across town to work, had to throw away the chicken bites due to the bread was extremely hard and not able to eat them.

Third time after couple weeks, went inside to order, had to wait over 10 minutes to be waited on, then after the order and explain the issues prior visits, had to wait over 25 minutes and…

There was a Christmas event at Saddkeback Church in Lake Forrest, California that I attended on Saturday December 3rd. 95. 95. Thank you for time.

This is my third attempt. I recently wrote to y’all on a complaint. This was over a week ago and no one has replied back to me. I visited Huntsville chick fil e and when I returned home 3 items of my order was missing.

2 kids meals had no nuggets and my Oreo parfait. Was missing. My kids had no dinner. We live 45 minutes away so I couldn’t drive back and get the food that they didn’t pack. Is there someone who can get in touch, please find my original email.

That email has the receipt information on it, Hope to receive email soon. Or 936-396-6704. Stephanie. Afternoon 3 pm or later is when I’m available. Or text me at 936-714-1237.

Just ate at your Burbank location. Your fries are usually outstanding! But these tasted old, cold, lacked salt. They were beyond terrible. I’m not out to get something but I won’t be back if the next time I go there, the fries are not better.

Picked up my order at 3:39pm on 12/6/12 Tran number 8514

My family and I visited the Roebuck Parkway store on 12-02-22 ( Thursday) at 6:15 PM, we had receive some cold fries which I took back to manager. She was so rude ,she went to the back of store, by the way she didn't tell me her name.I have being going to this store for 10 years, never had a problem. Thanks

Once again go to the chick fli a in Laplace ,la and wrong order very,very cold food fries we’re all crumbs. Order was wrong ask for soup and gave me max and cheese . It’s so horrible that they are the slowest restaurants in the pariah and other chick fl a never habe a problem..

The customer service is horrible they don’t even smile are speak to you .. They will have a line and bring food to cars that are stuck in the line by the time you get home are work foods cold sitting in line.

You never get the right condiments you ask for .. complain about this restaurant now I see why .. They definitely need better customer service we are paying them .. def need to learn how to read orders probably.. when you ask for someone and get home and it’s not even close ..

how do you get Mac anc cheese…

i went to the store to donate toys, I asked the cashier if they were still taking toys, he went to ask the mgr on duty and response was no. So I ordered a milkshake while was there. They guy took my order,and the person behind me, stepped away from the register to wait for my shake, the cashier David after he finishes taking orders he goes on the back texting on his phone, the young lady called to oders out for pickup, I'm still waiting for my shake, I see David coming back from outside, so

I asked him if anyone going to fix my shake, he proceeds to ask what I ordered even after O told him. I asked the young lady of that was the mgr in the drive thru and asked to speak with him and I told him that I had been waiting, his answer was I'm sorry we short of help with no concern, my response…

The worst service ever So disappointed Waited over 30 mins They were unable to scan my app without taking my phone inside the restaurant They got my order wrong and when i said it was the worst chick fila experience, the girl laughed and shrugged her shoulders

No receipt in the bag I had to look up the phone number to call this is at store # 03536 I asked for a recipe because my order did not seem right after pulling away from the drive through no receipt after them telling me it's in the bag NO IT WAS NOT 3 MEANS AND GUESS WHAT 2 OF THEM WERE WRONG I ORDERED 4 CHIC STRIPS NOT 3 AND LETTUS AND PICK ON MY CHICK SANDWICH IT CAME PLAIN.

I SHOULDNT HAVE TO LOOK UP THE PHONE NUMBER BECAUSE OF NO RECEIPT AND THE MANAGER DID NOTHING NOTHING !!!!!!!

We went through the drive thru on November 25, 2022 @ 6:03 pm. Included in our order was a Spicy Deluxe meal. We were asked to pull up and wait because the order could not be at the window. When we arrived at home, we discovered that there was no chicken on the Spicy Deluxe sandwich.

My husband immediately went back to the Chick fil A and was actually questioned about the missing chicken as if he was not telling the truth. The employee repeated said that he couldn’t believe that happened. He did replace the sandwich but with no compensation or even an offer of one. Poor customer service.

I would have thought better of Chick fil A.

Chic fil A Arboretum NC has deadly black mold in the food prep area. I have tried to load the photo and management knows. Black mold can kill. I just want people to know incase like me you are deathly allergic.

NC has zero regulations for this toxic mold. Stay safe.

Old grease ,French fries and cold also sandwich where cold#7 and #1

I went to my first Chick-fil-A and what a bust. I told cashier my very first visit he was okkk what’s good ummmm I don’t know okkk how about spicy chicken uhhh that’s good. Listen I can get a great meal at McDonald’s better chicken and by far better fry’s and customer service!

I was so excited to visit but I WONT WASTE MY MONEY OR TIME. Commercials are great but no follow thru.

Good Morning, I hope you are having a good week, I received some cards for free chicken sandwiches through the MYAS basketball association that Chick-Fil-A is nice sponsor for & the cards that we received were expired and I didn't notice it right away. I have about 10 cards that we received.

Could I swap them out for current cards? Thank you very much, I will wait to hear from you. ROSS

Good evening my boyfriend and I visited chick-fil-a in McDonough, Ga store #04621 on 11/07/2022 at 6:01:03 pm. We ordered the # 5 and # 7 meals. Both were grilled chicken meals, one a regular grill chicken meal and the other a club grilled chicken meal. The sandwiches were HORRIBLE!!

The bread was old and crumbled as if it was stale bread, the meat was not hot and the tomatoes and lettuce were old. I am very surprised. I have been a customer for chick-fil-a for years and was very disappointed.

We had to throw the sandwiches away and find another option.

My Chick-fil-A experience was in Fairburn Georgia store number 01577. I placed a mobile order on last night11/3/2022. I got in the drive-through line to get my mobile order; When I arrived at the drive-through window my order was not correct ready so the associate asked me to move to line 2; because the staff had to cook fresh food. I continue to wait another 30 minutes of that time and associate came up to tell me that they only had chicken nuggets and chicken fingers left would I like either of those and neither of those items were in my order at that time I had been at the restaurant for an hour waiting on food inclusive of going through the drive-through.

I requested a refund and I also asked to speak to the manager the manager whose name was Stacie that was on duty did not come to…

The cleanliness of this store is absolutely atrocious. The BOH floors are as dirty as they can be. Every time I enter into the building I can smell the dirty environment.

First things first The floors. I come in every single day and sit for hours doin school, while doing my school I notice the floors in the lobby are greasy and wet I am constantly slipping. Never EVER cleaned properly.

Coming from someone who is a manager at another restaurant I find this disgusting. The dishwasher has slime and grime growing from it and when I notice it I mention something, they tell me that its just not easy to clean so they let the dishwasher disassemble in the water overnight and put it away afterwards.

For starters that is not clean. That is dirty water.

Secondly, the dry stock area right behind…

My daughter works at the Chick-fil-A on Sand Lake Road in Orlando Florida I recently filed a complaint because of discrimination harassment and racism towards the managers at that establishment it seems like my daughter has been picked on for whatever reason I do not know it's hard to see a young woman 17 years old always wanting to work at an Easter establishment like Chick-fil-A and here she is working and all they're doing is picking and harassing her she did her nails they told her that her nails were too long we went to the hair salon and

make sure that they cut the nails down to 1 in in cutting the nails down to one inch they told her that she had to completely remove her nails she just recently did her hair the length of her hair is 24 in at least 2 in of that hair at the bottom…

My daughter and I were on a college trip spending time together and really trying to soak up every last inch of memories left, when we saw a Chick-fil-A that reminded us of home. So we went to that Chick-fil-A but little did we know how bad, terrible and crappy the customer service was.

Some examples where some people were getting their food while other people had to wait and this process took over 30 min, this partnered with the fact that when we finally got our food their was a hair in the fries a very different color then our hair, and fuzz on the chicken tenders as if dropped on the ground and put into the bag for me to eat and get so sick, also fatty meat on the grilled chicken.

The management which I know is the foundation to this establishment was terrible and needs to be fixed…

This is to inform you of the worst service I received from Chick-fil-A. I visited your place of business last week and bought the spicy chicken sandwich which was disgusting because it was cold, and not only that, it taste like you forgot to season it.

Also, a week later, I visited another location, thinking maybe this one just might be better, no such luck. At the latter location I ordered your grill chicken sandwich with cheese. They gave me a piece of chicken on “stale” bread, and a corner piece of cheese.

I was very disappointed with BOTH locations giving this kind of service to customers.

The customer service was very poor and then they proceeded to asked me to move a law and get away from their store or they were going to jump on me all the black girls they were very very rude to me and my family this is very unacceptable I visit Chick-fil-A every morning I live in Douglasville and I had a doctors appointment out and all still so I visit the Austell location and I tell you the crew the whole crew customer service very very very poor

I purchase 2 bowl of Tortillas Soup, and I asked for extras Crackers, it's was about 9:41pm someone at the Drive Thru window said I had to pay extra for the Crackers, then when I arrive home to eat the Soups the Soups they tasted kinda Bland sour like added to that both Bowls was completely full, it was a totally disaster awful meal and evening etc..

My daughter and I placed our order at the fall river mass#04765 thru the drive through. thank you.

placed a order whic was changed by a attendant because she said it would save money to make one of the orders a meal. when i got to the drive thru window we were missing a item which the drive thru attendant told us we were not charged for but would get because it was not our "fault" t\hat the item was left off the ticket.

when the attendant returned to the car we were told we would have to come in to purchase or purchase on line. I felt humiliated and degraded as if I had shown some type deceit in order to get a order of HASHBROWNS without paying for it.

I want to discuss this matter of how i was made to feel, for trying to correct a mistake on a order that one of your drive thru attendants made. 386-274-6388. the store #00866, 386-252-8232 order# 8886357

Stopped by Chick-fil-A for lunch, ordered mac & cheese, and the two piece chicken strips. The chicken strips were not very good. This is the first time this is happened to me. Insane.

Also haven’t ordered your french fries since you changed them. Do you need to go back to the original recipe. Thanks.

Saturday, October 15, 1:27 p.m.

Riverdale Dwarf House 6549 Highway 85 Riverdale, GA 30274

No Greeting, No Smile, No Thank You or "It's my pleasure." Wait time - 20-30 minutes

Customers behind us receiving their orders from workers way before the pickup window. Finally got ours as well with about a 10 minute wait to the window where we could exit.

Apparently, major problems in the kitchen, uncoordinated and VERY slow, orders not prepared in order! My Grilled Chicken Sandwich was soggy and horrible tasting!

The worst service and food I've ever received from Chick Fil A anywhere!!

I don't like complaining, but I know your standards are pretty high when it comes to the quality of your food and great customer service and thought you should be aware of what is going on in this particular…

I went here (001 Residence Inn Dr Durham NC 27713 for lunch. I went thru the drive thru the individual whom waited on me was very nice and professional... got my food fast..... but..... here is what I am upset about.......

I got back to my office which is across the street..... and my fries was hard... my chicken sandwich was burnt..... yes..... outside of the chicken was very dark brown and hard..... 44 dollar lunch in the dang trash.................... I ate wha i could of the fries and sandwhich... half of it.... trash..........

well over half of it.... anyway.... i was very very disappointed in my meal today... there was no lunch rush... i went at 11:40 AM i am a huge chick fila fan....... but today is one of those days where i wished i would have ate somewhere else.

I love chick fi…

I order the granola yogurt and I keep getting yogurt that is watery and is changing color from the strawberries. I will not eat it because it has been sitting there for days and I am sure it would not be fed to the workers nor their family or friends.

Prices on egg white biscuit sandwich varies for every time I purchase one, always a discrepancy on the price, depending on the cashier . I shouldn't have to go through this all the time I purchase it

Hello I pulled into a Chick-fil-A at 4260 Sylvania Ave Toledo, oh 43623 this morning and realized the lane I pulled into had two cars ahead of me and no one in the other lane. Seeing as though no one was in the other lane I went around the cars ahead of me and backed up into the empty service lane and was immediately told that I needed to pull around because I can not back up into the lane which would have caused other vehicles to now be ahead of me.

If there was a space to cut through I would not have backed up but I don’t see what the problem was when no one was in that lane. Because of this I pulled away and went home not getting a chance to order I feel as though that was very rude of your associate.

I am a very loyal customer and an upset about all of this.

Carry out 2016. server refused to come to our truck , said her computer would get wet ! totally disgusted with this location and staff !! We were soaked running in and out. isn't that her job !!!

I placed a delivery order through the chick fil a app since the location on Alameda is closed for remodeling & I have quite a bit of rewards as chick fil a is my top favorite restaurant so I decided to use quite a bit for meals and I have gotten meals delivered before & my address has always been correct.

I live in a trailer park and my order was delivered to the incorrect trailer. When I called they stated they can’t do anything but give me door dash credits or refund to form of payment and I would have to contact Chick Fil A for the rewards.

Refund got processed & I called the Chick Fil A customer service number and I was on hold for over 30 minutes so I hung up & tried looking for another number & I ended up calling the same one and just clicked on another option to speak with a…

On 9/19/2022 @7:34 I when through the long line to make my order only to get to the window and was told to pull the the side so I ask Kali who was very (Rude) why when I only have Mac-N-Chess and Grill nuggets, she never explained and just said move to the side I waited for 45min Nobody came to bring my order I had to go inside and ask for a refund when Kali saw me she Rolled her eyes.

I have been going to Chick-fil_A for year and has never been treated so bad this young lady need to be trained with better customer service Thank you for your time I really appreciate you guys.

m today saying she taken her to the doctor cause she not feeling well this 9/16/2022. m sick from the nuggets she ate last night I call the chic FIL A where I got the food from last night off of 9386 lyndo b Johnson fwy, Dallas, TX is the restaurant and

paid for it with my debit card they try offer free food when I call about it this morning and they said I should be contacted by tomorrow to try resolve the issue want know why she sick from the nuggets she only ate 2 and couple fries and she drunk some of the milk but I am still waiting on this the manager said it's a lady guess she a district manager I assume but still haven't heard nothing but

the morning manager did say no later then Saturday cause I wanted to get on Facebook ask anyone have they had any issues with that chic FIL A…

I live in Temple, Tx. This morning I went to Chick-fil-a tohave lunch. I was asked to pay at window because their equipment was working right. I drove up to the window and paid the girl by the window asked to move forward and she would bring me my order and card.

After a couple of minutes waiting she came with my order and did not hand me my debit card. She went back to retrieve my card but they had put my debit card in someone else's bag. They apologized but apologizing really doesn't get me my card back .

I have now pay to get another debit card and it's not even my fault they were careless. I'm am very upset . Chickfila on 31st in Temple, Tx.