Chick-fil-A

Employees at Riverdale location GA have the worst customer service I ever had at a fast food place. The employees argue with me over a order they had wrong and one one Employee name AshYa Cadogan stood up for me.

Everything I order was on the ticket but they was wrong and act like they wanted to fight over it . It traumatize my daughter and me as well. But once again a employee did speak the young lady and tried to help and they turned on her.

It was a awful experience.

Sat in line for 10 min before it moved waited another 10 to wait in line. To get my food, Never been in drive thru line so long especially for a Wednesday evening. Couldn’t back out to leave

We went to chick-fil-a. We got mac and cheese and 3 meals and a salad. The salad had chuncks of mud in it so it just got thrown away. the mac and cheese had chicken feathers in it. A waste of 50 dollars

Both of our chicken strip meals were cold, we complained to the manager she rudely said we should have brought it to her attention before eating

I was in line for breakfast inside the restaurant before 10:25. I got to the register at 10:29 am. They would not take my breakfast order saying the cutoff was 10:30 and I showed them the time was 10:29. The person in line before me got breakfast. I could not.

There were only two people in line after me. It would have been better customer service to honor breakfast orders for all who were in line before 10:30. She didn’t even act like she cared when I said I was frustrated with the decision to cut breakfast off early and deny me an opportunity to order.

Will never return to this location!

My manager at Chick - fil-A located at 36 street and 6th ave in Manhattan, New York. made me feel very uncomforable. He name is CoCo,i was schdule to work from 4:30pm- to 10pm on 8/10 at between 9:15pm- 9:25 pm there was an issue, first i asked her can i take my 100percent food since im leaving at 10pm, she said okay,but said its only suppose to be for an employee who work and

entire 8 hour shift, which i totally understand, a female employee told me i should ask since i leaving work at 10, so i ordered the food on the resister but didnt realize i was suppose to wait until 9:50, ten minutes before i leave, im still in my first 2 weeks with the company,then a female african american customer wanted to get her free drink, there was some issue since i wasnt aware of the correct register…

The Chick- filet on Dave Lyle Blvd. in Rock Hill SC could use some help. It's the only one I have ever been in that takes 30 min. from the time you order until you receive your food.

Your restaurant on Dave Lyle Boulevard in rock Hill could really use some help. I am about to give up on coming here. Each time I come here there’s about a 30 minute wait between ordering and receiving my food

I placed an order in the Harker Heights, TX drive thru with a chic fil a associate. I paid for my order on the chic fil a I pad using my debit card. 51. I waited 6 minutes while sitting right beside the drive thru window watching other cars get their orders.

An associate in the window asked me if I placed an order with a worker using the I pad. I responded yes and that I was already charged for the order with my bank. An associate walked over to my car, I showed him the charge on my phone and he asked me what I ordered. I repeated my order.

They asked me to pull forward and park by the black pole. After 5 minutes, the associate walked back over to my car and asked to see the charge on my phone again. I showed him, he asked if he could take my phone and show his manager so she believes…

They are having construction done so I ordered through the app to have it brought out to curbside. The app stated meal was in progressed and complete but 20 min lates still no one showed up to give me the meal.

The meal was charged through the app. Call and spoke to Amanda a manager and stated she didn’t see any order or any thing and that if I had an issue to go ahead and call corporate. She didn’t even try to get me back the charge from the app.

Chick fil a 27th and Nolana needs major training since it’s not following the chick fil a customer service model.

I recently went into the store in Fall River ma this morning an order the cob salad asking the lady for the breaded chicken. When I got back to work I noticed that there was no chicken at all. So I tried calling an reaching out to the store an fir the whole day not once did anyone answer the phone.

00 fir salad you want what you ordered.

My family really enjoys Chick-fil-A. We live very close to one and occasionally get breakfast or dinner there. The prices have put a damper on how much, but considering the price and the fact that we live less than 1/2 a mile away, I am really not happy when the fries are not hot.

The restaurant was SUPER busy, took a long time to get the food and I only had one car ahead of me ordering in the regular drive thru! Express was very busy. Very disappointed with that visit and really upset when you don’t receive everything that you pay for!

Promotion in Little Rock Ar. 7 th Broadway. Promotio was advertised the first 100 customers would get card. I and others waited in line about 5 am july 26 2022 . I wouldn't have got up early just to order and pay.

I was expecting that gift card I am disappointed in the false promotion. I want the gift card Carol L Nelson 1515 South Rock St Apt 9 Little Rock Ar 72202 cell 501 9934367 I appreciate if you would send gift card

At 3:15pm today, 21 July 2022, we dined at the Chill-Fil-A location at 18310 Blanco Road, San Antonio, TX and would like to submit the following observation. The floor of the entire restaurant was extremely dirty with food scraps throughout. Several tables were obviously not clean and there were no employees involved in any cleaning actions during our 30 minutes there. I think your corporation should be very concerned about this situation. We will not eat at the particular location again and I am sure there must be others who would feel the same if they observed the sad state of cleanliness this restaurant's staff provided today. Please look into this location and make sure they take immediate action to provide a sanitary experience.

Thank you. Lawrence Flinn

I have put in a complaint 2 times about the Millington chick fla a and no one has emailed me back or anything! Doesn’t look like y’all care about your customers!I’ve payed for food two times and had to throw it away.It had been sitting!

Got home with two chicken sandwiches I had ordered at the drive thru. Opened the bun on my sandwich to put mayonnaise on it and noticed a large piece of the breast fillet was torn off. It didn’t even cover the bun Was very disappointed I’m attaching a picture

They offer curbside which typically you’re able to drive up and get your meal I was there for more than 20 minutes I finally went inside to see what was going on waited in line 5 minutes there then I could see them coming out to my car so I went outside to get my order but just don’t even offer curbside don’t pretend like you’re going to give us the curbside service that we used to get just let us know it’s only drive-through or go inside but

don’t offer curbside when you do not have enough people to do it

Zero stars!!!! Employee at Benchwood location in Dayton Ohio was beyond rude, by purposely failing to acknowledge me! Not only as a customer, but essentially as a human being! If I ask a question pertaining to my order, then I do not expect to be back ignored.

Not even acknowledged with a look, let alone an answer to my question. He does not get to pick and choose who he wishes to assist! Just flat out discrimination and outright racial bias! Chick Fil A doesn’t seem to care; as I have reached out to corporate on two separate occasions via phone call, as well as online complaint, and to the store itself! THREE WEEKS AGO!!!! To no avail.

This will be my 5th attempt to be acknowledged, and have my concerns addressed. But it seems that the lack of concern and acknowledgement of its…

i ordered a regular chicken sandwich and received a spicy chicken sandwich. i cant eat spicy things but other than that the rest is really good!

My daughter (16) was released from her employment for calling in for a family emergency. " Since when did this company start violating employee's and my daughter's privacy rights by monitoring their social media accounts which is a violation of her Constitutional and Human Rights to privacy.

They also defamed her character by inventing lies and these lies did not happen. This was retaliation from her complaints she made about staying till 1030pm at night at 16. This was in Milwaukee, Wisconsin at the restaurant on Miller-Park-Way.

Location in Conroe off FM 105. I have been going there for many years and not only today but other days when we walk in there’s never a hello good morning….. then you go to order an get your tea And they will not give you any ice after it melts down because the tea is hot !!! Now how stupid is that!!! I asked even if I could bring it back and let them fill it with ice because the tea melted down all of the ice an that they gave me in the beginning and they told me NO that they can fill it with TEA ONLY but they cannot give you no more ice …..well y’all just lost my business!! And I will definitely spread the word !!! Let me ask you who wants hot tea with no ice!!! really Chick-fil-A !!! thanks but no thanks!!!

Very disappointed in Chick-fil-A very disappointed!!! My penny when you have a…

Ordered Kids nuggets and fries at 1230 pm. The fries were burned and soggy, I mean black. The nuggets were soggy and tough. 50 but in this day and time it’s too much to pay for food fed to my dog!

I placed 2 orders on my ChikFila app for curbside pickup at the Lake Ridge, Virginia store. m. and never received our order until 7:25. We did not receive straws, napkins or the ChikFila sauce for my strips. I have never had such bad service at any ChikFila.

I called and complained to the manager.

Ordered a chicken sandwich and fries. The sandwich was cold and greasy along with the fries. It seems as though it had been awaiting my arrival under a heat lamp.

I just went to the Chick-Fil-A in Sorrento Valley, San Diego, CA on Scranton Blvd. The first time I stopped in for just iced tea, I DO NOT have a car. I work right across the street. What overpaid corporate genius thought it was good idea to order online. Pay for it.

Then when you get there you have to click "I'm Here" BEFORE THE ORDER IS EVEN STARTED ????? Isn't the point of ordering and paying online, so it's flippin' ready when you get there ? So glad I wasted my time.

THEN - part of my order was a gallon of iced tea. It just said "Sunjoy" on it. Well I'm Diabetic. Do you have any idea what sugar can do to a Diabetic ? Obviously not. I had to go back in and ask them what is in the mysterious gallon.

, but she didn't have a marker to check off "Unsweetened" REALLY ? How much does a…

The app line needs to be posted better. I was in the wrong line and they didn’t serve me after I waited for 15 minutes. After didn’t serve me I had to wait in line to ge out. They wasted my lunch.

Went into chick fila in Byron, ga on May 28th drive thru placed a $14.60 order and tried to use my 1720 rewards point only to be told it did not apply to sandwiches we ordered even though they showed up as applicable on e-mail sent to me. Then no receipt given and employee did not scan QR code when given to her. This location has problems and I am annoyed that I earned points and are not usable and false advertising on what rewards can be used for.

My husband and I visited the Chick fil A in Laurinburg North Carolina Monday, May 30, 2022. Not only was the entire restaurant filthy, there appeared to be no supervision. The floors had food all over them, almost every table had food, trash, empty containers on them and the bathrooms had trash on the floor and no toilet paper or paper towels.

There was even an empty water bottle on the floor that several employees walked past but didn't pick up. I am not sure what the deal was, but it was by far the filthiest Chick Fil A we've ever been in.

The employees were not friendly at all for the most part and I had to ask for a wet paper towel to wipe the table off so my husband and I could sit down. Absolutely no excuse for this!

ORDERED LUNCH DELIVERED TO THE OFFICE. GOT FREE DELIVERY AND USED MY POINTS. WAITING FOR ORDER, MY BOSS FOUND IT OUTSIDE ANOTHER DEPARTMENT!!!! I ORDER WEEKLY AND THEY ALWAYS BRING IT IN!! NO MORE!

My family and I went to Chick fil a on Kaliste Saloom Rd. Sophie took our order incorrectly which we didn’t find out until we received our food. We advised that the order was incorrect. NO ONE attempted to ask what we ordered to correct THEIR mistake.

This is by far THE WORST Chick fil a that we have visited. I will gladly drive to the other location which is farther.

Hello to me this may concern I was in the store on yesterday afternoon I bought a number to spicy chicken sandwich and I or and the fries were cold only thing that's good with the berry drink and I call you to today to speak to a manager and it was a rude black girl that said that she was the manager of the store and I really didn't believe it because of the way she was talking very nasty before I even got started when I ordered my sandwiches sandwiches I had to wait 20 minutes to get it because they were having a lot of people in the line outside and

I understand that part but I know about fast food because my parents them on restaurant anyway the cheese has melted onto the sandwich with that was okay but it was you could tell her had been fixed earlier and was not in the lamp sold in…

I went to chick fil a in clarksburg, wv this evening. The restaurant closes at 9. I was in the drive through at 8:40. I ordered and waited in line until I arrived at the window at 9:15. When I arrived to the window they told me the person in front of me had paid for my food, they then proceeded to tell me that they did not have the sandwich I ordered and would not make another one because it was after 9.

(Not my fault they were moving slowly). So I say that’s fine and ask if I can order more nuggets to replace the sandwich. The manager then proceeds to tell me that they cannot give me any nuggets because there is no more food in the restaurant.

Meanwhile there is a line of cars behind me still waiting to get their food. Clearly that was a lie because if there’s no more food in the…

Brought a grill chicken sandwich from Chick fil a on 4/30/22 Roanoke Rapids NC and it sad how small the chicken was!!! As customers we pay all this money and get cheated out the amount of food that we pay for sad

I went through drive thru and ordered nuggets and chicken sandwiches. I drove an hour to get home and all is not fully cooked. This is the 2nd time this has happened at this location.

I GO TO CHIC-FIL-A QUITE FREQUENTLY, BECAUSE THE FOOD IS ALWAYS FRESH AND HOT. YOUR WORKER'S ARE ALWAYS POLITE AND MAKE YOU FEEL VALUED AS A CUSTOMER. YOUR ORDER IS CORRECT. MY COMPLAINT IS I AN INVITE TO DO THE SURVEY AND RECEIVE A FREE CHICKEN SANDWICH, REG.

OR SPICEY ON MY NEXT VISIT. S YOU WILL RECEIVE YOUR CODE SO YOU COULD REDEEM YOUR OFFER. I NEVER RECEIVED MY CODE. THIS IS SECOND TIME THIS HAS HAPPENED

Was ordering dinner for my family and got home I ordered (4) 4 piece chicken strips and other stuff and I only received 1 4piece chicken. I called the store to complain and to get my money back and they won't answer the phone.

I would appreciate a call back about this cause I'm so mad right now cause I now have to go out and get my kids something else for dinner cause I live 30 min away from the foxchaple location and its to far to go back when nobody would answer my call.

My name is coleen scavo. 412-566-7689 I need somebody to get back to me about this cause its not right what I'm going through right now

Hello. My family and I are a big fans of Chick-Fil-A. Unfortunately, your store in Union, NJ 07083 has not been providing the same attention to detail as in the past. This is the 3rd time in a month that our order has been wrong or something is missing.

The lines are extremely long which didn't used to be a problem because they always moved quickly. NOT ANYMORE!!! The line at this location is one of the longest, slowest lines I have experienced. The workers here are no where near as kind and efficient as some of your other locations.

Chick-Fil-A is famous for their great food and customer service. Why should I have to go out of my way to another chick-fil-a to get the kind of service that should be expected at ALL Chick-Fil-A locations. The Union Chick-Fil-A is closet to us, but I can't…

I put in a order today and ended up getting a grilled chicken sandwich with bacon lettuce tomato and cheese when I only wanted the chicken sandwich it’s not the first time this happened

The chick fil a at 550 NW 1st Ave Ste 100 Suite 100, Miami, FL 33136, is running a horrid and pathetic service to customers lately. I waited 20 minutes after ordering and when i told them about it i was told "i dont see your order up here what was your order sir" this is rediculous that people are forced to wait an entire lunch break for one simple meal.

To make things worse an item was forgotten in my order. Please set this restraunt straight so that people dont have to sacrafice their lunch break time to buy food!

January 27, 2022 at 9:03 pm Hello! Last night Jan. 26, 2022 I went to the Chic-fil-a in Laurens, SC to pick up our supper. I ordered a chic-fil-a sandwich, small fry, small Mac& cheese and nuggets. They hand us our order thru the drive thru and I’m checking the bag as we drive off.

I notice our fries are not in the bag so we go back and tell them and they give us our fry without saying anything. Not even a I’m sorry this happened or is there anything I can do to make this up to you, not even a larger fry Bc of the inconvenience of having to go back or even a gift card for free cookie anything.

This was the smallest fry I have ever seen there and it must of been for a kids meal and we did not even order a kids meal to start with. These fries were cold to say the least. When we return home…

A customer yelled at me for five minutes at least and afterwards I had a panic attack due to PTSD. The management did not help in that situation and in fact I got into trouble over it. I got in trouble for having a panic attack, and told that I need to better control myself.

That I am being to sensitive and that I just need to suck it up. Another time they left us outside in 120 weather not rotating or caring about our well being. One of the employees had to have an almost heat stroke after being out there for thirty minutes to get management attention.

The management picks favorites and if you aren’t of their favorites you will be treated like shit.

I speak on behalf of Chic Fil A staff at Jefferson City’s location. I was a shift lead manager. We are complaining about the management and ownership of Kylie Oberweather, Justin Ostrynski, And Victoria Crowell. Kylie’s ownership has caused many people to quit due to her unethical views and poor care of employees.

There have been many unethical things pushed on employees and leaders. There has been a lot of body shaming openly about many employees behind their backs to other leaders, she and Justin have been sending out videos through slack and we have shown other operators and

employees at other stores who have also assured us we are not crazy and there are things being handled in ways they should not. There is a lot of bias between certain leaders and when problems are brought to her…

I went to the drive thru store 02613, gave my order, verified my order & went to the window. My order was missing shake, fries (2) and sauce. When I asked about my order, the manager Les intervened and became aggressive.

I tried to explain, she kept talking over me. I asked for someone else, she stated “it’s me” I said is there someone over you? She stated they are not here! ” My coin change was dropped on the ground.

I told her I was not paying the difference of the coin dropped and she said I’ll drop your fires! I said and then I will get out the car. She called me ghetto and closed the window on me.

Failed to give me my sauce and turned my fries upside down in my bag. I have 3 separate receipts with them trying to get my order right.

Poor Customer Service & Professionalism

On Decebmer 21, 2021 at 7:55pm agfter a long day of shopping. I went to Chic-fil-A at 2425 Prince William Pkwy, Woodbrige, VA 22191. I acknowledge that I did come into the drive thru the wrong way. The young man taking the orders saw me and turned around and walked inside and didn't say a word. Then, I continued in the line and the young lady at the payment booth asked for the name on the order I explained I had not ordered and she asked if I came in the wrong way. I said yes, and she told me at that time that I needed to go get back in line and come back around. I asked if she could take my order she said no I only take payments. Ok, I countinued to the pick up window and they didnt even acknowledge that I was there and looked around like they…

I’ve always been satisfied with chick fil a . Never disappointed. Until today . Franklin park mall Toledo Ohio . My bites weren’t even fully cooked ! Luckily I had one before my toddler . Very disappointed. One of my favorite restaurants

Never had bad service. I was given the wrong order. I discovered it 2 miles down the road. Order was an 8count nugget meal, we got the correct drink. I called on the phone, the girl tells me I have a fry I do not need a fry and I have to go thru the busy drive thru again to get the nuggets.

I ask them to bring it out to one of the number delivery spots, but no I had to go thru the drive thru again. Girl gives me 8 nuggets. I said I would like a fresh fry. It took a few minutes and they gave me a whole entire nuggets and fries.

This was a struggle, to get what we ordered was a 2 mile drive and 10 minute drive thru conversation about fresh fries and silly things. A meal should of been brought out to me when I pulled and been done.

If there is this much drama I will go to Burger King .

Ordered a grilled chicken sandwich. Waited 15 minutes then asked them to check on my order only to be told it would be another 10 minutes. I feel they were lacking a manager! This was at Broward Mall in Plantation Florida

Yes I want to report a harassment and chicken play in Yuma Arizona they the team leaders they try to look out for each other they don't do their investigation and get other team members in trouble and I don't feel comfortable going to work tomorrow because that's what I'm doing in the owner just right beside them listening to them he can't do its investigation saying that I have that I am turning somebody in there it was an LIE.......

I was coming thru Moultrie, Ga from Columbus, Ga headed to Quitman,Ga so I stopped by the moultrie Chick-fil-A, there where cars in drive thru, all lights was on. So when I got to menu board I sat there waiting for someone to take my Order with no one even answering my call out hello,hello. After sitting.

There waiting for someone to take my order. I decided to drive around behind the other cars in drive thru. When I got closer to the drive thru window all other cars had pulled off and only one car at drive thru.

This black gentleman was helping that customer because he was laughing with the person and handing serval large bags out to the young lady in the car. Had to sit there for few minute while he continued to hand out things to her.

Once she pulled off, I pulled up to the window…

I had received a curbside order, I ordered sauces, I received no sauces or even a straw for my drink