Chick-fil-A

Purchased $28 worth of lunch for my staff. 2 cobb salads 4 drinks and an order of fries. Both salads were made wrong and one of the drinks was also wrong, so I returned one of the salads. They attempted to right the wrong by remaking both salads.

One of the salads had a fly in it. I am totally disgusted with the service of the location. Returned a 3rd time and there was no order at this location. No manager came out to apologize or nothing. I was refunded for the one salad, even though I was inconvenienced by coming to the store 2 times after the original order was taken.

I will not be eating at this location 140 Tom Hill Sr. Blvd in Macon, GA ever again.

Love eating salads at the location of westhimer and Kirkwood found pieces of hair and at first I thought maybe IAM not able to get the whole pieces it was actually a small bunch of hair .I'm so disappointed.....I've ordered salads before now don't want to again .....

I have been a strong supporter of chick fil a for many years. Lately I have truly wondered about the leadership. I’ve never been upset enough to never go back though until today. My son wanted to stop by to eat.

We pulled in as always and waited in line for 20 minutes as we have a tropical storm going thru Naples with tons of rain. The manager, Michel Eustache banged on my window and rudely accused me of cutting the line.

I was appalled as I was sure I had not done that. I got upset and said what should I do, leave? He said yes. I told him I’d never come back and he said that’s perfect. I pulled away and drove back around to see what he was even talking about.

I 100% did not cut the line. The problem with you “woke,” companies is you let the crybabies rule you. They know it and take…

I wanted to make you aware of a horrible experience I had this morning at your store in Dunwoody (4350 Ashford Dunwoody Rd NE, Atlanta, GA 30346). I ordered a bacon egg and cheese McMuffin with a side of bacon, hash browns and water.

When I got to the window, I was told I was not charged for the side of bacon, so I went ahead and paid the additional amount. When I checked my food, I noticed my sandwich was missing bacon. I brought it to the attention of the guy at the window and opened it and held it up as proof that it was incorrect.

After some time passed, I was asked if they could just hand me some extra bacon and I put it on my sandwich to complete what should have occurred inside the store. My answer was no and I was personally annoyed that I was asked to prepare my own food after…

Missing food , cups leaking out of the lid rude employees this is based on 3 out of my 4 visits same issues regency park location in Jax Florida I’m not looking for a coupon it would just be nice if the quality that we are used to by your company was also present at this location

young man took my order was very polite and I know working in 90 degree weather . But forgot put in for my sauce needed for chicken nuggets and strips . When get window my order isn’t ready they make me move spot which I did .

I understand it’s lunchtime hot outside your doing best. I ask where was my shake . She said oh man . She tell me wait for shake she be right back . Totally forgets me keeps serving everyone else after ten minutes waiting I approach her she said I told u go front it’s at front .

I said u told me wait here . Guess heat getting to her. She return with shake half melted now . I was not happier camper and no one said me my pleasure after I said thank you to 3 employees. won’t recommend.

On 05/04/21 my husband went to buy us dinner at this restaurant in Mentor OH (FSU#02148). One of the items was a 12 grilled chicken nuggets. We paid for 12 and received only 4. I called them and a representative answered the call.

She stated she could only give me the missing 4 nuggets I came to the restaurant on that day. She represented herself as a manager but refused to give me her name. Now this restaurant is managed and serviced by a bunch of teenagers that talk and laugh without any consideration for its clients.

It is good to laugh and have fun at work but with good limits since that place is not a social gathering for the employees ( that is what looks like to me). This is not the first I have problems with my food at this restaurant.

I have made complaints with managers (real…

Made a complaint on 4/24/21 about the Lexington, Kentucky store on Harrodsburg Road via phone call. My daughter was treated very poorly (harassment) by both a customer and a Manager. After talking to my daughter in great detail, the customer lied, the Manager took her word, sent my daughter home. The Manager never asked her side of the story. The Manager made a comment, "if you do this again, you will be unemployed." When I asked the Manager, she lied about it as well. This is fact because a witness was in the room. Her only response was that Hannah had an issue 10 months prior???? It's her 1st job and she is learning. So now, she is being punished for what she did 10 months prior?????

This goes much deeper because my daughter has been complaining about the treatment of employees for…

On April 10, 2021 Chicago Il, I walked in to this establishment on 76th Cicero at around 7:20 am I just got off work I was greeted by a young lady who said Good Morning I will be with you in a second I replied take your time Queen your manger by the name of Isaiah said to me she’s only in high school don’t call her Queen this men see’s me come in there a lot when I get off work and

whenever I receive my order from a female I always express my gratitude with thank you beautiful or Queen with respect so he also says I can’t say beautiful and I feel like it was unprofessional and very disrespectful to say that to me I felt like race played a part in his actions because he tried to cover it up with those words are in your policy and

I’m not allowed to use those words and if they are this is…

In this crazy world I thought the one place I could go was Chicken file A to get some comfort food, Southern style politeness, and respect. After isolation for 5 months, and being 80 years old, I was excited to go thru the drive thru in Melbourne Florida, on Palm Bay Rd, in the Walmart shopping center.

I apparently drove in the wrong drive way, although there where no orange cones to stop me, and about 40 cars coming in all directions, I drove into the line. One young man came up, very mad, angry, going to make an example out of someone, and demanded that I back up in a heavy congested parking area.

I told him I'm 80 and backing up is not something I do well, he got very angry, and demanded again, and really wasn't nice about it, I was embarrassed by now, tearing up, and getting very…

I received cold fries and the chicken nuggets were overcooked. Overall a poor meal, not what I've come to expect from your restaurant.

A new store was opened in my area So exciting!!! This store is nothing like the store on Montgomery or in Rio Rancho. Very disappointed. The employees are not friendly at all they don't look you in the eyes, don't say "My pleasure" or God bless you as the others stores, I guess that's ok.

But my daughter went to pick up dinner for our family. Food was missing so she had to go back. She had to eat her meal cold. The mgr told her she would replace the whole meal anytime in the month.

My daughter called to order her free meal and the manager said, " Well you did get your full meal even though you had to come back right"? Forget it they can have it. Today we tried again, We asked for no tomatoes, we got tomatoes.

We asked for pickles, no pickles. The employees are NOT Chick Fil a friendly,…

on 2/10/2020 I visited the Chic Filet at the Inner Harbor location (#03544). I placed an order (#1 meal) when my name and three others was called the worker held my food back and asked only me for a receipt.

I gave her my receipt and she took my food and walked away a few minutes later she came back. She made an issue at of only me for a receipt. I am a regular customer at chick filet and have never been treated so bad!!!!

I WILL NOT be visiting that location again. I was so embarrassed.

my experience was really bad today. I was in like for 20min to get my order taken then took 15min after to get my food and to top it off when I opened my delux the pickles were on top of the burger and

with tomatoes when I had told the girl that took my order no tomatoes. so ridiculous. I never had a bad experience in chick fil-a. location south bay FSU #02806 TORRANCE CA

I love Chick-fil-A but will not return to the Chick-fil-A in Prince Frederick, MD until they resolve their slowness problems. There are always long lines inside and the drive through just as bad or worse. I am writing in hopes something can be done so the business runs as smoothly as other Chick-fil-A's that are miles away. I travel to St.

Mary's and to Bowie and never have the wait as I do in the Prince Frederick business. I spoke to the manager at the Bowie restaurant about the slowness when the Prince Frederick restaurant had been opened for six months.

I was told give it time. It is now a little over a year and I do not see an improvement. When I see long lines, I go elsewhere. I would get milk shakes and have to wait at least ten minutes, even through the drive through.

Hope you…

Salvation Army and FCA.

I am terribly disappointed to hear you no longer are willing to support the Salvation Army and the Fellowship of Christian Athletes (FCA), based upon some complaints from the LBGT community. Your company was founded on some moral values and when purchased you promised to hold to them.

Now you have gone from being our fast food of choice to least likely to be ordered. The Salvation Army is the most honest and generous charity you can find, and has never been caught in a mismanagement scandal. And FCA has asked teens to make a promise to abstain from premarital sex. This is not an anti gay stance, and if you cannot sort out the difference perhaps your board should consider your judgement for larger matters.

In 2012, I joined the hundreds of conserves who wanted to support Chick-fil-A restaurant when it was being attacked by hate groups. I spent almost an hour trying to get a parking spot at your restaurant and then another hour standing in line to get food.

Now you are supporting anti-Christian LGBT hate groups with your money. You have sold out. I am so angry with your company for what they have done, and what they now stand for!!! It is very sad!! You did it all for the love of money.

I’m disappointed that you would stop giving to the Salvation Army and the Angel Tree foundation. I, for one, know that our local Salvation Army has 18 board members: 5 gay board members, 6 blacks, and 3 Mexicans. So wherever you are getting your information from that Salvation Army is against the LGBTs…

I have been a fan of Chick-fil-A for many, many years but since I have found out about your betrayal of the salvation Army and the Fellowship of Christian athletes I am sorely disappointed with your decision. How can the Lord bless you if you cut off Christian organizations opting instead to fund the LGBT populations?! Mr.

Kathy I’m sure is rolling over in his grave! What have his children and other employees done to this company?! What a cruel shame, what a betrayal of your Christian roots. We, the public can only hope that you will reverse your decision. Joan Lind

don't call the company a Christian company and close on Sundays you just proved your not by todays actions. I will have to say goodbye to eating there.

Extremely disappointed to read you are dropping support for the Salvation Army and Christian athletic association. I love the products and the services and always found your company to stand up for principles I believe in . I remember when Target pulled the red kettles away from their stores and I have never shopped their stores again. I am considering never again taking my grandkids to your stores. Truet Cathy would not have allowed this decision to be implemented in my opinion. I have 13 grandkids and 4 adult children and they all love and support your company stores. We have all talked and it looks like you have lost all of us and the grandkids are having a hard time understanding .

Biblical principles are still important to us and your company withstood pressure before and did not…

2nd & Bryant Friday Nov. 15, 2019. The food was horrible, nuggets dried out, his fruit was sour & the restaurant was filthy! My tea was sour, the booth we sat in had a nasty sour smell. The play area was dirty.

In all my years of eating at Chick-fi-la I have never been to one as filthy as this location .

First time for me to stop at your store. Didn't really know what I could get. sounded good.

Also, I had seen an ad on TV for the mac & cheese. So I got the 8 pack of nuggects and the mac & cheese to go.

Finally, got my order after the workers had 3 orders they couldn't find and were very confused. The wait was long so I took my bag & left. but the mac & cheese was good. even tho' no one asked me what I wanted.

but there was nothing but a wrinkled napkin. And, this cost me almost 9 dollars. I'll never go back and I shared my experience with 2 of my friends. but, I'm very sure you don't care what I thinki.

Hi I want to inform you of one of your chic fila trailers you have in mansfield ohio at a church on trimble road there has been people getting sick with food poisoning I had a meeting with the people in the area the people would like it removed asap there's been over 300 Cases so far in the last few weeks so could you please remove it asap Mansfield and Ontario don't want it thanks. Bye.

I LOVE Chic Filet, as most provide quality food and top notch customer service, HOWEVER the Chic Filet located in Portsmouth Virginia (Frederick Blvd) annoy me. I order chicken noodle soup often and always ask if I could purchase extra crackers, yet I am always told that I don’t have to because they are free.

Well, one would think if a customer has requested to purchase additional side items but told they don’t have to because they are free then the customer would expect to receive the additional item(s). Not the case every single time!

Same scenario this evening, so I decided to call the store to speak with Dasha(the manager) and she was very condescending and treated me like she didn’t have time to discuss something as minuet as crackers.

Additionally, she explained that there is a…

I was at the chick fil a in conway . This was one of the first times I had been to chick fil a . And our cashier Chris- saleem McNair. He did not make our shakes correctly and they weren't filled .

He wouldn't speak up . We couldn't hear what he was saying to us. That was one of the worst restaurant experiences I've had.

I ordered egg white grill at the Carrollton GA store # 00829, which is what eat for breakfast 5 times a week, usually at the Rockmart, GA location. Meal was served with a very tiny piece of chicken over 50% the size of the muffin.

The egg on the sandwich was a paper thin sliver rather than the nice amount normally expected. I have only seldom been disappointed at any location so it may have just been a bad day for this busy store. I did not have time to see a manager on site.

I went through the drive-through to order and I forgot to have the cashier scan the chick filet app. to redeem my points for a Cobb salad. I apologized, but Angie, the cashier went above and beyond to reprimand me for not having it out to scan before charging my credit card.

First off, an employee should not reprimand a customer regardless of what the grievance was and second , Angie should have asked the customer if her or she had points to redeem or need to scan the barcode from the application to receive points. This type of behavior towards a customer, not only feel like being reprimanded like a child, but it is also demeaning.

Impossible to use 100 words place phone order was given one price and credit card was charged twice the amount quoted, manager lied to cover her back side owner took her word over mine I was never told order was two trays nor what total cost was and I even asked several time the amount she quoted me was correct amount and she said yes NEVER the amount charged not the way to run a Christian business.

I will never do business with them again an even contacting corporate several times have I ever received calls back. Will not post copy of my credit card statement shame on them for their reputation does not live up to Christian values

I was an employee here I thought it was a family I was wrong. Krista is the worst GM possible this person talkes about employees laugh at there face. She gives everyone a hard times and the employees get the worst treatment from she need to be fired.

Lose and job and get deported. Do not go to chick fil a on Barrington worst service ever. She told this customer “ so what we don’t read blogs” and laughed in her face she needs to go.

FIRST OF ALL, WE LOVE THE FOOD!

MY QUESTION/COMPLAINT IS WHY DO YOU HAVE TO ASK FOR NAPKINS, UTENSILS, SALT&PEPPER OR CONDEMENTS! WE LOVE COFFEE, BUT IF IT'S NOT WITHIN THE TIME THEY WANT TO MAKE IT YOU DON'T GET ANY. WINTER IS COMING AND WOULD LIKE TO HAVE COFFEE WITH MY FOOD. IS THIS A TERRITORY THING THAT ALL CHICK FIL A'S ARE NOT THE SAME?

IT IS SO COLD IN THE STORE, YOU CAN DRINK COFFEE ANYTIME OF THE YEAR OR WE CAN ANYWAY.

CONFUSED IN LANCASTER, SC !!

Completely disgusted with how I was treated at chick fil a. I called and had a bug in my salad and was told if I didnt have a receipt there was nothing I could do!! The picture is below.

I had an awful experience at the Chick-fil-A VIRGINIA beach FSR # 03873. I am use to the great customer service and the girl that took our order had a really bad attitude and it made the food not good.

She also rang our order up wrong. If need to be reached please call me at 7573383150. This is my first bad experience at a chick Fila.

Me and my children had gone through the drive-thru and ordered $28 worth of food I got home and had no chicken nuggets I called and they said it would be replaced when I got up there they said they didn't know anything about it by the time I got back home my fries and everything else was cold I do not appreciate the way this woman was talking to me she spoke to me like I was lying and there was no way I could have called up there at all this makes me very angry because that's a lot of money and

all I wanted to do was get my meal replaced

09-07-2019 a friend and I went to the Chick-fil-A on Inverness FSU, Birmingham, Al. We went thru the drive thru and ordered. We ordered separate items and told the young lady that the orders would be separate and paid separately.

We drove to the pickup window and cashier at register 2 (Noah B) rung up the orders together. My friend ask him would he please rang the orders separate. He was not friendly and he begin to get a attitude.

She ask that our orders be put in separate bags. When he was about to hand her the order she ask him again to put it in separate bags. ” He said that the next person order is ready and we need to pull up.

She told Noah that she did not feel comfortable leaving our order and pull aside. Instead of him handing the orders in forceful motion he threw them. It did…

Why are all the chicken nuggets in the children's menu of different size? Some of them ridicule small. Obviously little kids don't receive the right nutrients if they eat a box of 4 chicken nuggets as little as pebbles. I understand they are all real pieces of chicken probably cut by hand, but you need to implement a way to cut them bigger and equal in size.

They will be eaten by children not by dogs. I bought a box of four for my three year old and she got three little pieces and the fourth was the size of an m&m, I thought it was a joke.

Unfortunately I didn’t take a picture of them. I would like for you to improve that meal for children.

I want to say this is an isolated occurrence. I love Chic Fil A & will continue to be your customer. Today I went to the location at 1808 Ashville Rd Leeds, Al to pick up a called in order at 1245.

I was picking it up for a birthday party which was to start at 1:00 pm. My daughter in law Amanda had called it in. 2 Amanda’s called in &I had to go to my car to get my phone to call her bc I didn’t know her number or what she had ordered.

3-4 employees stood around the cash register trying to figure it out. I even let my Amanda talk to them. No one told me they were working on it. I had to ask and a sarcastic employee Dee said “ they’re working on it” and then immediately smiled a fake smile.

I told her she was being sarcastic and where was the “my pleasure” attitude. I’m still waiting and…

I visit the Vestavia Chick-fil-A today around 7pm the worst experience I’ve ever had at any Chick-fil-A, I only ordered a kids meal with an extra fry and it took me 26 min to receive my order, so I ask the cashier to give me a refund because it’s taken to long just for a kids meal, the manager never came to the front counter to give me a refund as I waited for her to come they finally called my name, I’ll never go to this store again!

I experienced horrendous service at the location on Rosa Parks in Nashville, Tennessee. m. pick up. When I entered the store, no one greeted me. Several employees walked by me without acknowledgement while I stood in the catering pick up line.

I saw my order sitting in the "Door Dash" area near the front entrance. I asked a staff member for the order. They handed me three, taped together large plastic bags. I asked if the entire order was there and was assured it was.

I asked if plates and napkins had been included and was assured they were. I asked about the sauces and was assured they were present. It never crossed my mind to ask if the chicken was included in the…

Hi! I was highly upset with service this evening at Chick-fil-A. I visited the one at Roosevelt Field Mall, Long Island(Garden City). This evening around almost 9pm. As I got to the counter, I was highly disgusted by one of the cashier associates.

Not sure if I can give her name. She took out her vaseline chapstick and but two drops on one of her fingers and then put it on her lips. I had to wait until she did that before she took my order. I mean how disgusting!!!

You are dealing with customers foods and its very unsanitary. Another cashier kept touching her hair- I mean thats gross where the food area is. I ordered a small fries and only 4 came in the package and one small one that didn't even constitute for a whole fry.!!

I didn't know that it was that little amount. I ordered a…

I bought a eggwhite grill chicken sandwich at the store by Wilson and betway 8 in Houston tx I couldn't eat it the chicken was super salty not happy about it it suppose to be a healthy sandwich!!

I am a Door Dash driver and I have on several occasions picked up from this Chic-fil-a. I go to the pick up register and stand for over 5 mins before anyone acknowledges me. There is always at least 5 cashiers and 2 managers in the front they look at me and never ask if I have been helped and continue to help others that have come in after me at the regular registers.

On one particular occasion, I came in and everyone on the front line looked at me and when I finally said excuse me to a manager, she acted as if I was bothering her for the shake I had to pick up and gave it to me not completed with a look of disdain.

I bought a grilled chicken sandwich at the location on Hwy 150 in Hoover, Alabama. The bun was hard as a rock. I couldn't even eat the bun. The top was harder than the bottom part of the bun. I was really disappointed.

I don't expect any type of compensation. I just want my complaint documented in case this continues to happen to others. I had experienced another type of disappointment at the same location several months prior to this one. The chicken was VERY tough that time and also ruined my lunch.

I didn't file a complaint that time and so today, I decided to file a complaint since this makes a second time. All of my other times of making purchase over years at other locations have always been pleasant. I'm wondering if this location in Hoover, Alabama gets many complaints???

I have never had this problem before but the people working today 07/12/19 were not very good! I go to Chickfila a lot but today has me wondering what has happened. I ordered 2 chicken strips meals and told them which sauce I wanted.

They could not give me a receipt because their machine was not working. They said I would get one when I picked up the food. I was in the drivethru so I drove around as usual. The people were not as helpful as they usually are and I asked about the sauce and my receipt.

They said they were in the bag so I took their word. They lied and I do not appreciate it! I need the receipt because I use a checkbook not the cellphones like most people do.

Also I needed my husbands favorite sauce. I DID NOT GET EITHER ONE!!! WHAT WAS WRONG WITH THE PEOPLE TODAY? I WILL…

My experience vwas horrible today chick file was giving away free chicken sandwiches and me and my 3 kids was not able to participate because we sat in a line for over a hour while everyone else enjoyed they sandwiches and things as a loyal chicks fila customer I felt like if they was giving away free sandwiches should of been another option for ppl who had to wait over a hr and

still did not receive because of the wait an the location I'm talking about is chick fila on gate City in Greensboro NC I feel like someone should accomdate me and my family for the long long wait

3rd time I ordered the southwest chicken salad and got something else! This salad has fruit in it!

So dissatisfying

Extremely disappointing experience in Chick-fil-A at 2555 Dallas Hwy, Marietta

We have ordered two coffees (regular and decaf) with our meals and were informed that there will be a 4 minutes wait, as they had to brew a fresh batch. After we have finished the meal, there was still no sign of our coffee. I asked the guys if our drinks were ready, and they admitted that that part of our order had been forgotten - which didn't bother us, as we were not in a hurry. I stood by the counter, waiting. Eventually, the regular coffee was prepared. I asked about the decaf option and yet again it was forgotten... The guy who served me looked quite embarrassed and apologized, but a young lady who forgot my order simply said to him "Just give her a regular coffee, she won't know any different". Luckily…

The order had 4 things wrong. We order Market salad with chicken heated and it wasn’t. Kids meal with no fries with sub the fruit cup but was given fries and was charged for the fruit cup and was not given the fruit cup.

The #1 meal came cold fries. I ask the person at the window if this was double check he said yes. But obviously it wasn’t double check. The store number is # 03787, I-45 & West rd. The order number was 928754.

71, including FOUR BBQ Bacon Sandwiches at the South County FR, #03499, in St. Louis County, Missouri, located at the South County Mall. I used the drive through. When I got home, we noted that the four BBQ Bacon Sands were very poorly prepared, including no BACON in all four of them.

I telephoned the restaurant and the employee said he would send me four coupons for the four sandwiiches and they would mail them to my home that would take three to five business days. The coupons never arrived, and I called again about ten days later and got the same response--the coupons would be sent out and arrive within 3 to 5 days.

The employee again took my name and address and said he would enter them in the log. I take my family to Chick-fil-A numerous times, preferably after church each Saturday…

The chicken sandwich I received was the size of a chicken nugget we love you but I called the store in grease New York 14580 noooooo response

I have been and will continue to be a Chic Filet customer for years. I am accustomed to quality food and service and I applaud your Christian stance. With that said, I was recently at a Chic Filet in Austell Ga and I waited for nearly ten minutes on my meal and there was no one in front of me.

The young lady who took my order was not professional at all. When I did receive my order, the sandwich did not taste good, the bread was cracked and the fries were soggy. It just seemed as though the staff was not well trained.

I hope this is the exception and not the rule. I don't normally write in complaints, but I hold Chic Filet in such esteem and I am aware of your standards, so I decided to let you all know. I don't want anyone to get in trouble I just want them to operate according to your…