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Chime

1.0
272 complaints

Address

San Francisco, California 94114

Chime customers face severe difficulties contacting live customer service representatives, with many unable to reach anyone by phone. Frequent account suspensions without notice leave customers unable to access their funds, often for extended periods. Dispute resolutions are commonly denied, and technical issues with cards and app access compound frustrations.

Common Issues

35% (34)
can't talk to personno phone numberimpossible to reach
30% (29)
account suspendedaccount closedlocked out
20% (19)
dispute deniedwon't refundclaim denied
25% (24)
can't access moneyholding my moneyfunds unavailable
15% (15)
card declinednever received cardcan't login

Complaints

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Angelique Harrison

Jun 4, 2019
0

THIEVES... If I could they would get a 0 Chime sent me a notification stating my refund was returned from Saks Fifth Avenue. When I went to open the app the money was unavailable and customer service is acting like I don’t know what I am talking about.

This is over $900 of my money that they stole and won’t let me have my money until they feel like it. They are thieves. Once I finally get my money. I will close my account with them. Your better off saving your money in a sock.

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N

May 21, 2019
0

Terrible for freelancers; froze my account for "suspicious" Stripe deposits, even though I am a sole proprietor. There's no business use; it's just income.

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Dominick

May 17, 2019
0

They're always double charging mt account & deny any involvement. This is a very unprofessional bank with terrible customer service

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Tyell Hogan

May 8, 2019
0

Ive been locked out of the mobile app for about 2 and a half weeks now. I can not remember my password and when I click "forgot password" it tells me that chime can not open the app to me at the moment.

what does that mean ?! I have money in my account and I cant even check the balance because I cant log into the mobile app. is there some way you can help me get back into my account ??

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E

May 7, 2019
0

Terrible customer service. They can’t tell you anything about YOUR account for security purposes but it’s YOUR account. They can’t give you a corporate number for “security purposes” but how is that a security hazard. I’m filing a civil lawsuit against them.

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Carrie Simmons

May 6, 2019
0

I have been waiting for 2 weeks for my card and Chime refused to overnight express it even at my expense. I will be homeless by Wednesday the 8th of May 2019. I told them this and still the suprivor refused to accommodate my situation.

Im close to be suicidal and when I told him that he will be responsible for me being homeless and my suicide does he want that he said yes. Im looking for a lawyer and I will not let this bad customer service stand

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James small

May 6, 2019
0

Cannot get in touch with a customer service rep that's real person on phone. Seemingly impossible at this point. Everything else with them has been great.

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Mona leon

May 2, 2019
0

Chime terms and conditions says your account cannot be overdrawn that's a 100% lie my account is now overdrawn 284 dollars Because they allow a merchant to force a transaction through that had already cleared so I was charged twice now the money that is in my savings I cannot touch because they took it With that being said and that being the only money in my savings account that I have to my name chime has literally screwed me over $60 doesn't go far and

they want me to wait 10 days to fix the problem that should not have occurred in the first place and right now I can't wait 10 days I am living out of a motel with no money now because of chime and wont be here long either because of this problem After 2 days of trying to fix the problem and speaking to 8 different people nothing has been…

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David Jervis

May 2, 2019
0

I had my check direct deposited and I can't get money out. It keeps saying can't be verified.

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susan g mehaffey

May 1, 2019
0

I need to speak with an operator!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Caryn Slater

Apr 26, 2019
0

My acount was suspend for no reason I believe and if I can not withdrawel then i do not know how you were able to recieve my money.

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Darren L Ampel

Apr 26, 2019
0

I have sent for emails regarding my account with chime and for some reason nobody will ever get back to me all I want to do is update my account give the correct telephone number on the app it won't let me

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Natasha Taylor

Apr 25, 2019
0

I never asked for a savings account from chime only applied for a spending account so when I got a email stating that I violated terms of the savings account and it was being closed and I cant login my account to operate the settings to turn on the allowance of transactions of my spending account where my funds to pay my bills and no response to how do I get my funds

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Linda Moreno

Apr 25, 2019
0

Bad customer service!

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Janie Neel

Apr 23, 2019
0

I have tried and tried and tried to change one digit on the phone number they have in their information and nobody can do it personally they want me to jump through hoops backflip and do all that just to get I can't login to their damn time at and I'm very upset I spent a couple hours trying to get this taken care of but nobody will help me

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katie

Apr 22, 2019
0

Suspended my act no notice went to use my card and they shut it down its. been 5 days and you can only email them and they want more info and you can never speak with anyone.

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Donna Salazar

Apr 20, 2019
0

How dare you assume I would even give this company One star. You've ask me the question. But made it impossible for me to give my honest answer. ZERO ZERO TO THE TENTH POWER! Ive never in my life regretted anything as much as becoming a CHIME VICTIM.

Everyone I work with cant wait to hear how things went for me as this was my FIRST experience with Chime. Its been a solid nightmare. Never received my card and still dont have one. I have worked Customer Service all my life.

I could hardly distinguish between automated system and the people they claim are human. Besides joining this Horrible ebank I freely admit I erred in my original description of my address. My BAD but I did catch my error and proceeded to correct it.

Pushing the EDIT BUTTON CHIME PROVIDES FOR SUCH SILLY MISTAKES.... NO…

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Nancy P Willis

Apr 12, 2019
0

I am unable to speak to a real person It's been the biggest mess ever

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Tkai Green

Apr 12, 2019
0

I was misinformed by a Chime representative which caused me to lose out on a provisional credit for funds stolen from my account. Please see attached.

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Coral A stout

Apr 3, 2019
0

Someone i thought i could trust had my card for the past month and took my money off my card and wont recive my money back

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latoya williams

Apr 1, 2019
0

They closed my account and expedited my ssi check to me and when it came to me it was the wrong last name and when i tell them cause i need my money cause i am homeless they say they are going to re-expediate back to me but no they now saying they not and it will take 30 day this isnt right they made the mistake not me.

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joseph

Mar 27, 2019
0

My chime account was susepened with 6000.00 dollars in it wont give me a explanation sent everything they ask for and still nothing i shouldnt have to do this anyways its my money that i earned and worked my ass for under no circumstances should they be able to hold my money its a prepaid debt card not the damn government

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Holly

Mar 26, 2019
0

They closed my account for no reason and will not speak to me over the phone. Who does business like this. They closed it 3 days before my direct deposit is due and they tell me they will accept the direct deposit and will send me a check in 30 days. This is crap!

if you close my account then you do not accept my direct deposit, you should reject it.

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Angelique

Mar 21, 2019
0

I was looking for another option to deposit my paycheck. After I signed up no problem. I read these tragic reviews. In order to avoid them locking me out of my account. I scanned my drivers license birth certificate social security card and pay stubs. And sent them to chime customer service. I got a very rude email response that basically said no one asked you for these documents. They also stated that they dont accept professionally scanned documents only pbotos?????

I became suspicious notified payroll immediately to stop my direct deposit. Luckily I caught it in time so these scumbags couldn't get a hold of my money.

I kept getting emails from chime basically begging me to deposit money onto my card. Something told me to check the app. These asshats locked me out of the app. I threw…

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Johnny Prickett

Mar 20, 2019
0

I was told a while back that chime doesnt have deposit restrictions. Well i work for uber part time and yoi can link a debit card to the account to cash out earnings immediately. What ive noticed over the past week is that after several transactions they stop accepting the deposits.

I called today and asked and the CSR told me they have a 3 deposit maximum per day or 1000 dollar per day limit. I was furious. I asked to speak with a supervisor. I was placed on hold for 10 min and after the supervisor got on i began to explain the situation.

I noticed the background noise stopped so i said "hello" several times. No answer. She muted me. Wouldnt answer. Terrible customer service.

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Melody Winter Head

Mar 18, 2019
0

It is impossible to get through to a live person on your AVR system. I am with the Federal Reserve Bank of San Francisco and we are receiving calls from consumers with problems with their Chime Visa Card. They are being told by your staff to contact the Fed. This information is erroneous.

We do not engage in consumer accounts. Please call 714-944-4973 to explain. Thank you.

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Susan Kastner

Mar 16, 2019
0

I have tried using my new card at 4 different locations and it keeps getting declined. The reason is supposedly wrong pin, but that is not the case. I am unable to speak to anyone and I can’t get to my money! I’m so angry.

This was supposed to be easy and efficient banking but so far it’s been a nightmare! I’d like to speak to someone but of course that’s impossible.

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Tiara tenner

Mar 14, 2019
0

No phone number and I went to the ATM to get 30 off ATM and it denied my ATM withdrawal but charged it to my account

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Tiara tenner

Mar 14, 2019
0

No phone number and I went to the ATM to get 30 off ATM and it denied my ATM withdrawal but charged it to my account

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Elizabeth Rattigan

Mar 13, 2019
0

This is not Corporate headquarters #. They have broken the privacy act as well as FDIC law

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Rhonda Brown

Mar 13, 2019
0

I have been banking with chime since 9/18. I have not been able to access my account since 12/18. I have money in their "bank". My account card says Bancorp. Chime says my SSN is incorrect although it is the same one I opened the account with and the same one that is used to make my direct deposits.

) even though the info. is clearly visible. Bancorp Bank is not helpful either. Chime will not activate my new ATM card. What should I do?

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Matthew Groszew

Mar 7, 2019
0

I filed a dispute for several unauthorized transfers that happened at some point when I lost my google voice phone. No one from chime ever contacted me during the dispute to gather anymore information and they concluded there was no error, because of their mistake I am now out $500.

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Shalonda Price

Mar 3, 2019
0

I cant speak with a customer service rep about my recent deposit....tried to use my card and it was DECLINED!!!!...IM AM NOT HAPPY....I WANT MY NOW!!!!!!!!!!!!!

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paige lynn murdock

Mar 3, 2019
0

WORST FUCKING BANK

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Sean

Mar 1, 2019
0

Floor Manager David:3105568

Told me about waiting 3-5days for ACH. Tried showing signed agreement. I showed him it’s nothing in writing that I agreed to saying that. Then states chin will post into my account ACH once it is received it is deposited immediately.

Then tells me must hold 2-5 business days. I may loose a customer due to my funds not being in my account.

So where is it? If I loose this customer because you all want to hold my funds, you will be causing me injury and harm, as well as financial damages. He was extremely rude short did not know his information contradicted himself and offered 0 solutions or assistance. I want and expect him to be fired. Also I can not wait 3-5 business days for MY MONEY!

I need answers and for someone to contact me IMMEDIATELY. If this is not…

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gladys sydow

Feb 28, 2019
0

I tried to get stuff off amazon and the money got taken off and when it was time for amazon to take it off it got declined and now I am without the money that got taken off

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Genessa Swick

Feb 28, 2019
0

I used my Chime visa card for the first time today by making a $300 cash deposit. It took three hours to process and put into my account which is ridiculous. I also have a netspend card and that takes 30 minutes to load onto my card.

I thought using Chime would be more beneficial since there are no fees and boy was I wrong. Then after using the card once, I tried again and it was declined. I tried to log into my account through the app and to check the balance and figure out what was wrong and it told me my account was suspended.

It also would not let me login to the account whatsoever. So now the money I deposited onto my card isn’t available to me and it can only be fixed by talking to a customer service representative which are not available 24/7.

So now I have to wait until tomorrow…

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Jesus Acosta

Feb 28, 2019
0

I cant get my account activated and eont pick up the phone

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STEPHEN PASCHAL

Feb 27, 2019
0

NO CUSTOMER SERVICES

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Takia N Kenney

Feb 27, 2019
0

Not being provided information about my account or disputing why it was being closed or being able to actually speak to a representative about a dispute that was previously placed.

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Ali Gray Devers

Feb 25, 2019
0

If I could give zero stars I would! My home burned down January 21 and we lost everything. A GoFundMe page was created to help my family. I linked my Chime account to it. Wednesday the account was suspended. No one ever answers to resolve the situation.

I've sent them my ID, lease to the new place and copies of the GoFundme deposit notifications. I also sent the link to the news story. No one including 2 supervisors have been able to help. I even wrote to the CEO of Chime via Facebook and Twitter.

If you go through a crisis do not use Chime. They are holding my money and we are starving.

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kimberly mccoullough

Feb 22, 2019
0

I would like to address the fact. I am unable to activate my card for the simple reason is. I cant finish the sign up part because my information has change since applying for the card and now that I have the card its telling me that cant activate for reason other than.

my phone number has change and address. oh and I forgot the password but unable to receive security code due to the fact my phone number has changed. You have my personal information now its telling me I cant open an account and no reason.

I am pretty sure this may be a good card and all but you need a actual person to help customers get through this process before you decide to cut them with no reason why.

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William T. Stout

Feb 13, 2019
0

I keep getting a call that shows my own number on caller ID. Then it starts a computer voice saying this is Microsoft and they are about to cancel my license because several foreign countries have taken control of my IP address. They want information so they can change it for me...

It irritates me that they use my own number. Is there anything I can do?

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ROBERT WILLIAMS

Feb 7, 2019
0

I tried calling to resolve but no luck..... what is my user name? I thought is was robwilli7023OUTLOOK.COM

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John Foster

Feb 6, 2019
0

I have been on the phone with your bank several times today. I have not been satisfied with the run around I've been given. I am going to file a law suite against chime bank today. It seems that nobody has a way to talk with a vice president or the president of this institution.

also, the customer service dept. lies about being able to see transactions that were denied. I have in my hand copies of all three attempts to pay T-Mobile for signing me up with this carrier. I have been lied to on many occasions by your staff this will stop today!

I asked to speak to a senior staff member in corp, headquarters your people refused to provide me with the phone number. My experience with chime bank today is grounds for a major law suite in the millions of dollars.

I am also contacting the feds…

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SUNIL MADADI

Feb 5, 2019
0

I had a Chime account which i just started using on 02/04/19 by depositing $750 through WalMart (GDOT service member). i am not sure what happened, i tried to withdraw funds from ATM but not able to withdraw funds saying "your chime spending account is closed Please contact customer support specialist for more support" When i tried to call customer support specialist - automated voice will ask for your phone numer associated with your Chime account number when you enter your phone number it says "your account has been closed please contact 24x7 email service specialist' and hung up.

i just don't know why and what they are hiding. I needed money and my money is struct in the card. Please help me resolve this asap

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Eura Bailey

Jan 26, 2019
0

This complaint is long and detailed. The phone # on my acct is 213 487-5403. I have a voice mail problem with one of your wireless internet modem. I purchased it on Sept. 1, 2018. t have experienced many problems and have turn in one modem for another.

still with NO VOICE MAIL CONNECTION. Again this problem has occurred frequently since Sept. 2018. I purchased the first item at one of your stores at Wilshire/Union in Los Angeles. Due to the many phone calls and problems , 2 weeks ago I went to another one of your offices to fix the problem.

He fixed a SIM card problem and said that the battery was bad on my phone. I came home and have since used two other phones to see if there is a phone problem. I still have no voicemail connection.

To say that I am angry is an understatement. I have…

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Jacob haischer

Jan 25, 2019
0

Locked account immidiatly after trying to withdraw somw money from an atm bullshit company will be closing the account aftee i get access to my money

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Dwayne Porchea Jr

Jan 24, 2019
0

Chime by far has the worst employees I've ever dealt with.... They don't care, when you speak with them they never seem to ever have a solution to a problem they always sound like they don't want to be there.

(it's sad) You follow instructions and they give you the run around.... D. thats insane most companies you have to give that info to verify who your dealing with. I can honestly say I do not trust this company with my money the customer service is really bad the English of the employees are bad everything is just not up to pat like it should there's definitely a disconnect and

I don't like it especially when my money is involved also you guys don't seem to take notes another issue SMH!!!! After this month I will no longer bank with chime I'm over getting charged for using ATM's and…

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David M Fleming

Jan 16, 2019
0

My complaint is for days since you gave me this new Gmail account i had nothing but trouble and i have tried many way to get and still unable to get in it sucks, My old account has all of my email letters in there your so called New Gmail is crap as hell and now i have just one cell phone and you won't accept my number as for my Email address that once go to my old account i even shut out no thanks to you and

all i ever wanted was have my old Gmail account back, I have found out there other clients who are complaining about this issue as well, Your Google company is a the most untrustworthy you lied to us and still you refuses to respond in helping us now my Facebook was almost wiped as well you people can't even try to be nice , and i paid good money for my internet and

now you wasted…

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