Chrysler

Got a notice of recall for my Jeep Grand Cherokee for fuel relay switch. Brought it in only to be told 2 hours later they had to order the part. Say what??? You knew it needed it before I brought it in.

I even gave the VIN which proves I needed the part. Terrible service fro Glendora Chrysler in Glendora CA. Never buy another from Chrysler!

I have had my Ram3500 2015 in for service for 2 week’s and promised it was done 2 times now and upon pickup truck had no changes to it still runs rough and almost 6000.00 dollars into it no changes . Definitely not happy. Thx Jerry Jaeger

I cannot get any satisfaction on correcting an error on your part I have a policy number +61-008-857-6506 that I have had for a year and someone has mistakenly coated or putting something in that I have another policy which I do not have I have made numerous phone calls and spent hours on the phone to get this corrected and I need it reinstated because they stop building my credit card because of this and no one at either of your phone numbers or departments helps me

There are no replacment front struts or bearing mounts availabe from the dealer and they are on back order for several months. This will be the second time my vehicle as been out of service because of a no parts.

it was an ignition cylinder and my vehicle was dpwn for 3 months. I demand my that my monthey payment is waived u til parts become availabe. I am not able to drive my work vehicle and earn a living. please help me!!

We bought a Chrysler Pacifica from Dishman Dodge in Spokane, Washington in April 2021. Cody Stewart was the salesman. He was courteous, professional and easy to work with. I'd give Cody five stars. There was a delay and getting the vehicle I wanted as it was at another dealership 300 miles away.

After 10 days of waiting I called the sales manager at Dishman to ask when the car would be arriving as we were promised 3 -4 days. We had already signed paperwork to buy the car. In short, we were forgotten.

I said that I would cancel the contract if the car was not there within two days. It was. If this was the end of all interactions, I would say that we were happy and would buy another car from Dishman.

Unfortunately, we had to meet with the finance manager, Richard Van Norman. To say that…

2012 Chrysler 300. 33,000 miles. 00. towed to Airpark Chrysler in Scottsdale. 00 to replace 2 head gaskets. Bad head gaskets on 33k mile Chrysler maintaned car? No water in oil, no smoke, nothing leading up to this problem. Just instant blown gaskets?

Extremely mad and dissatisfied. My brand new Jeep has an oil leak. The dealership told me it was one issue, said they fixed it. Drove it the next day and still leaking. They just called me days later telling me they don’t know what the issue is.

Again, I bought a 2021 in 2021 with 10 miles on it. It currently only has 3500 miles on it. They gave me a rental that isn’t comparable to what I am paying for. I called Customer Service to try to get answers on why this could even happen and the person I spoke to was zero help.

She said she takes the complaints for internal only. Whatever that means. But she wasn’t helpful at all. I’m going to document everything because there is a lemon law. The biggest mistake of my life was buying this Jeep! Disgusted!

I’m sure this won’t reach anyone and no…

Authorized dealer and service center: I needed service, had to push to be seen. I am sitting here listening to the salesmen (it is men) talking about me their female customer in a pejorative and sexist manner because I asked to see the owner. This is unacceptable.

My 2011 Jeep Grand Cherokee Laredo was brought into the dealership by my private mechanic on April 17(give or take a day). The jeep initially was showing alternator issues so my mechanic said get it to his shop. It would not start at all at the shop and no computer read, so he brought it to Gengras. 00).

I was told that someone jump started the battery in reverse (AAA guy) before towing it to my mechanic so the computer was fried. I said fine. 00). Ok do it. a week later I called about my jeep and was told there was a "gremlin" and they were working on it.

I continued to call about my jeep to…

2017 jeep wrangler had engine light on running rough. Towed it to Bachmans auto in Jeffersonville In. 00 said 6th injector bad I told them to put new plugs in while it was torn down. 00 I have read where Chrysler covered injector pump and injectors is this right or wrong.

Cant believe the troubles with a 3 year old jeep never been off road or miss treated in any way I'm 73 years old and care for my vehicles very well. Thanks for listening to me vent

1 owner 300 with approximately 33,000 miles. Broke down on freeway. Service manager Patrick, replaced the radiator to no effect. 00. A 33,000 mile car sold by Fairpark of Scottsdale, maintained by them also.

My experience with this company has been very unpleasant. I was never provided a wheel lock key for my car at the time of purchase which I did not realize until I got a flat tire a year later and needed to remove the tire.

Which I contacted the dealership to inform them of such and they told me that I would have to bring my car to them for them to find one that match my car. When I arrived I was told I would have to purchase one.

I informed them I had never received one at all. ) but I had not had that service done only an oil change. If I was provided a wheel lock key at the purchase of my vehicle this experience could have been avoided.

The service I received was unprofessional and they held no accountability for mistakes that were made on their end. When I expressed my concern with…

Chrysler told me today that it was going to cost me $800 to get a radiator put into my car and I asked her $800 to put a radiator in my car why she said that's how much it is labor and the radiator I've never heard of that in my life and I need prices to contact me if possible thank you

On May 11, 2021, while on vacation passing through Hollister, CA, enroute to San Benito, CA, (Thousand Trails RV Resort) driving my 2020 Ram 2500, Longhorn, Crew Cab, pulling my 35 ft Rockwood Travel Trailer, the truck engine began to make loud clacking, popping sounds. It sounded almost like a broken rod or exhaust leak.

No warning lights were activated. I pulled to the side, and opened the hood. The noise was persistent, but I could not locate the source, other than in the engine. I was able to make it to an auto service garage.

The service technician felt it maybe a valve lifter, or something along these lines. Since the truck is still under manufacture warranty (ONLY 2,300 MILES) the technician stated he would not attempt to repair the engine. I then contacted Mopar who were very…

This is the second time I took my new Jeep in for a free oil change to the dealer. It’s the second time they told me it would take only one hour. It’s the second time that they have kept my Jeep all day and told me they haven’t looked at it yet, but that it would be done before they close at 5:30 pm. This dealership is horrendous.

I have owned 10 Jeeps. Never had an issue ever until this dealership. Wish there was one closer to me.

I purchased a 2021 Dodge Durango GT Blacktop AWD and the electrical systems starts blinking and flashing and cause the engine lights to also flask Yellow and Red than the engine shutdown completely off. I lose control of the steering and the vehicle just coast to a stop.

I travel with my grandchildren IAnd I believe this is a safety problem and can't find NY help. My number is 330 983-7497 call please. I sent this too corporate!

I purchased a 2021 Dodge ram pick up truck. The touch screen did not and has not worked since the day I purchased it. They say it will take a month to get a used one to replace it. I do not want a used one I want a new one from the manufacture.

It should not take a month to get it. Please contact me at 252-247-6264 . A SAP if we can't resolve it then I would like to have the truck replaced or returned. I've ate way too much for such a mess as this.

I am getting the runaround and I am tired of it.

Thanks for reaching out Sherlene:

I don't have the highest praise for the Service Team at Darcars, and I apologize that I don't.

In my past three recent experiences, I dropped my Jeep off on a Monday and didn't get an update at all during the whole time until I reached out to Tim Ralston.

I wanted to understand any updates to the status of my vehicle, but again this is my third time around with not knowing and having to chase down an answer.

I also felt that my latest experience, I had to interact with the technician and Service Manager (JD) to let them hear the issue that I initially brought the car up there for the first time. After three times and two different fixes, I have the same identical problem that I had from the beginning. After getting the front and rear differential…

May 19, 2021

Chrysler Customer Care PO Box 21-8004 Auburn Hills, MI 48321-0004

Dear Sir or Madam:

I bought a new 2021 Chrysler Pacifica Pinnacle from you on May 12th. I was shocked when I found that it did not have the Stow n Go package. I had assumed that the Pinnacle had all the features of the Pacifica and more. I did not know a major and most prominently advertised feature, Stow n Go, was eliminated in Chrysler’s most expensive Pacifica model. The brochure I downloaded from the Chrysler website mentioned that the Pinnacle had captain’s chairs and the “Standard Features” include “2nd row Stow n Go Bucket Seats (FWD/AWD”.

I previously visited Safford Chrysler in Springfield, VA and the only Pinnacle models they had were hybrids. I told the salesman that I did not want the hybrid as I…

I purchased a 2021 ram big horn in April of this year. All I wanted to do was replace 18 inch rims with black 18 inch rims. I called a tire shop in town they told me there are no 18 inch rims that will fit due to brake calipers.

I called my salesman back at rodeo dodge in queen creek Arizona and asked if they have any. My salesman put me in contact with Gary the parts supervisor he told me the same thing as did customer care. Gary told me to call Jim at wheel specialist in Tempe Az.

Jim sent me a text with pictures of 2 different 18 black rims he said would fit. When I got there he told me they won’t because of brake caliper and nothing will you have to go up to 20 inch tires. So I did.

I called him back the next day and stated I don’t like the way they changed the ride quality on my…

I purchased a 2017 Chrysler Pacifica in 2019 as a new vihicle left over from central. i also purchased the full extended protection plan for my car. there have been issues with faulty messasges about key fob leaving the vehicle.

there are problems with doors not opening / closing properly.

However what i am writing to you about at this time is rust forming on the car and paint bubbling up. the dealer claims to have taken pictures of said damage and sent the to chrysler for approval to repair.

I think this should be corrected now before it gets worse. I would like to have the work done at a reliable body shop and be reimbursed by Chrysler Corporation.

In Michigan, I went to Taylor Jeep for an oil change. While driving off the lot onto the main street, my car's battery light came on and my vehicle hood began to smoke. Upon turning around, I explained to one of the service representatives what had happened.

, service manager, and her were fanning the smoke), told me to go wait in the waiting room, and that she would tell me how things were going. Samantha never returned which caused me to become frustrated until my car was ready again (35 minutes later).

I asked her why she didn't consult me or provide me updates about my vehicle. She said she waited until the project was complete to do that. She shared and her service manager agreed that it was a bad gasket.

5 year old vehicle and the belts, alternator, engine, etc. I believe they…

It has the part number on it so I expected he could look it up. He just said that no one knew what it was and left it in the front seat. we bought about $10,000 of extras including scratch and dent repair.

The service dept said they couldn't fix it and to go away. I bought some scratch repair and fixed it myself. I also had a low tire that was filled up but not checked for a leak. It lost air two days later - I am waiting on roadside assistance now.

We have been a long time customer and bought this car on the expectation of good service. I am not happy.

I brought a Chrysler 200 brand new the car has been broke since I brought it . You will be stuck with a trashy ass car that always need repairs

We had our Chrysler 300c stolen and are waiting for a report to be done and sent to our insurance company. Chrysler Townsville have had our car for over 2 weeks and still have not sent a report. I have rang them numerous times and they keep saying that they are having difficulty starting it . So if they cannot start it then wouldn't you do a report and send it through. We have had a hire car but as it has taken over 2 weeks this is due to run out on Monday the 7th of June . I feel that this is a long time to still not have a report sent.

Regards, Donna

May 9th. Transmission broke. Had it towed to Sandy Sansing dealership in Milton FL. The service manager Jeff said he had a brand new one sitting there. 3 days later Tuesday he calls and says they are working on it.

9 days later on Thursday calls and says it is done. My friend former master sergeant retired airforce takes me 40 minutes to get it. 27 dollars. Get the keys say thank you and leave. I get two blocks from the dealership and the transmission is doing the EXACT same thing.

Slipping in and out of gear and making a winning sound. I take it back. It was the same transmission and now they have my money. FRAUD. Service manager says he has a brand new one coming that day and will have my vehicle for me in 2 days which was Saturday. I called Saturday. Not done. They are closed Sunday.…

I can no longer pump gas into my 2017 Chrysler Pacifica. The gas pump continually clicks off every second, causing me to get gas at tint bits at a time. It is taking me a ridiculous amount of time to fill my tank, and it is very painful on my hands.

The dealer will not acknowledge there is a problem with my gas tank where the nozzle goes in. There are numerous complaints online from other 2017 Chrysler Pacifica owners having the same issue! This needs to be addressed. What good is a vehicle if you can't get gas into it?

This is email I send to AutoNation CDJR of Mobile - Replacement Vehicle Agreement

To whom it may concern

We have been working with you for about 25 days to resolve the issue with the AWD on the Chrysler Pacifica. On Tuesday June 1, 2021, I will be leaving for Texas for a trip that has been planned for a long time. I will not return until after June 10, 2021. If I can’t get the Pacifica back by June 1, 2021, I need for the following to happen:

1. Give me a loaner vehicle that is comparable to the Pacifica or better 2. Get me a rental vehicle that is comparable to the Pacifica or better 3. I will get my own rental vehicle and you will fully re-imbursement me for the cost

Additionally, I would need the vehicle delivered to me as I am working non-stop until June 1, 2021.

Please let me…

We bought two new vehicles recently: a Jeep Grand Cherokee and a 350 diesel Ram and thoroughly love them . We are long time Chrysler customers but not of Chrysler Capital. We financed the Jeep thru Chrysler Capital because of an incentive through the dealer and what a mistake!!! 1. We have super excellent credit and pay more each month toward the principal but CC never applys that to reduce the principal and interest no matter how many times we call. They simply hold that extra for the next month and of course that never a lowers the interest. 2. We got a letter in mail that says this is an attempt to collect a debt! Turns out it’s a marketing ploy since we are never late and send more than required!

We are reporting Chrysler Capitol to consumer fraud. We are making this as public as…

I have received embarrassing service for a loyal customer over in shop warranty work on a brand new truck.

May 17, 2021

Tommy Welch Feldman Chrysler Dodge Jeep Ram of Clarkston 8700 Dixie Highway Clarkston, MI 48348

Dear Mr. Welch:

I bought a new 2021 Chrysler Pacifica Pinnacle from you on May 12th. I was shocked when I found that it did not have the Stow n Go package. I had assumed that the Pinnacle had all the features of the Pacifica and more. I did not know a major and most prominently advertised feature, Stow n Go, was eliminated in Chrysler’s most expensive Pacifica model. The brochure I downloaded from the Chrysler website mentioned that the Pinnacle had captain’s chairs and the “Standard Features” include “2nd row Stow n Go Bucket Seats (FWD/AWD”.

I previously visited Safford Chrysler in Springfield, VA and the only Pinnacle models they had were hybrids. I told the salesman that I…

I received a letter back in Jan/Feb stating that there was a recall on my 2018 Jeep Wrangler on the clutch. On March 11 while driving home from work, my clutch went out. On March 15th I had it towed to the Chrysler dealer that could get it in the soonest.

I was told by the service manager that I dealt with, on the phone and through a text message that I still have, that he and his technician believe it was due to the recall. He also told me that someone from FCA needed to come out and would decide if it was or not.

On May 3rd the service manager told me that the FCA deemed it was not due to the recall but a worn clutch. At this time my Jeep was 2 1/2 years old. I have had 3 manual transmission vehicles and have never had the clutch go out.

I totally disagree with the FCA. Unfortunately…

I own a 2016 Ram 1c6pr7pt3gs407693 , 69,000 km. It is my second Ram. Both trucks have had air conditioning and both trucks air conditioning broke down. My son has the first truck and he drives it without air conditioning as we gave up on trying to fix it.

Not only is it very expensive to fix, it does not stay fixed. My current truck 's air did not cool at first use this spring. This trucks air conditioning was fixed in 2019 at 43000 km. Brandon Chrysler Dodge has done all the work and I have absolutely no complaint with their service.

Yesterday when they called and said what was wrong, I said don't fix it due to my past experiences. My research shows that this fix will probable not last either. My complaint is you are still building an a/c that breaks and worse yet do not have a fix that…

I purchased a 2020 Jeep Renegade. Less than a year and 10,000 miles later I hit a pothole and busted a rim. I had my Jeep towed to the dealership. The service department informed me that there wasn't a replacement for my rim.

Unable to comprehend that there wasn't a replacement rim manufactured my husband contacted Chrysler Corporation. A supervisor at Chrysler that would only give the name Darren advised us that we broke the part, it was up to us to fix it.

I will never buy or recommend a Jeep, Chrysler, Dodge vehicle again!!! Horrible service! You need to have parts for the vehicles you manufacture.

My van has been waiting on new transmission far to long. Iam depressed over this as I paid 16,800 $ for my van purchased from Ferrario auto team in New York. I made this purchase August of 2020. The van is a 2018. Transmission went.

My van been sitting at the shop way to long now. I need my vehicle this has been ridiculous! and Iam still told it's delayed. Case number. 79311074. I need more compensation than just waiting for the part. I need cash settlement as well or I will probably need to find a lawyer.

Megan Wilson 160 Joseph St. Horseheads NY 14845. I better here from CEO ASAP. com. Not happy................

I have called service times about a recall gift card promised to me by the Recall outreach team pertaining to the R25 airbag recall. Work was performed on 3/12 at Bettenhausen Automotive. I have called customer care on several occasions, still no resolution. I am on the phone now with Andre, Outreach Recall Department, trying to get help. I have two case/complaint numbers: #79451712 on 5/10 and #79350717 on 5/6 from your 800-247-9756 customer care department. Please help. I can be reached at 773 220 4185.

Thank you

We have a 2017 dodge Ram that has been at the dealer for 11 weeks. vin:3c6ur5dl 7 hg570116. We need a def pump. We have been told the part is on an engineering hold. -- have had 3 case numbers with absolutely no help.

My husband was not able to have the truck to plow with, and we cannot do any of the normal things we would be doing now such as camping and using the truck to get mulch, etc, we are beside ourselves with frustration and disbelief that this is happening. We continue to make payments and pay insurance and have no vehicle.

My husband had open heart surgery a few months ago and this stress is not good for him, or me. There is no definite date of when this part will be available. This is definitely not encouraging us to ever deal with this company again.

The last case number is…

my 2013 Chrysler 200 keeps shutting off when I'm driving nobody can figure it out

I’ve had to have manifold gasket fixed on both sides now driver side is bad again. They want $500 to fix it again. I had to have my lifters replaced. Thank god it was under warranty. I have had my clockspring go bad twice now and I have to change it again. $700.

There’s obviously an issue and I’m expected to foot out a weeks pay to have something fixed that’s obviously faulty. I’ve never had to change this part on a vehicle and now I’m on number 3. Chrysler does not care for the safety factor.

I’ve been without a horn and airbag for the majority of my ownership of the Ram 1500. Maybe I’ll buy a GMC next time since I cannot get any assistance whatsoever. I used to love my truck now I see a defective vehicle in my driveway.

So sad that neither the dealership or corporate cares about my…

While driving my 2018 Jeep Wrangler I experienced what is referred tp as the "death wobble". I took the Jeep tp Gillman Chrysler Jeep in Houston and showed them a newspaper article which addressed the issue. In that article, Jeep supposedly sent out mailings to address the problem, instructed owners to take the Jeep to the dealer where a steering damper would be installer free of charge. 00 for the service.

I have a 2009 Town and country. A part was ordered on Feb. 11, 2021. To date, the part still hasn't been shipped to the dealer. Had I not bought another car, I wouldn't have any transportation. My car is at Yark Auto.

Please send them the part so I can get it fixed.

Secondly, I bought a 2018 Grand Caravan with 33,000 miles. It is certified and I bought an extended warranty. On the passenger side back seat the leather is coming pff. I called my service advisor right away. She took pics and submitted it.

However Chrysler won't repair it saying they don't know how long it was like that. I didn't do it and I notified her eight away. Plus, the car was still under the basic warranty. How do u cwrtify a car with damaged seats??

I'm not buying any more Chrysler products because of this…

Purchased a Grand Caravan Crew model Ask salesman if van had blue tooth. He said yes There was a picture of phone Where you program blue tooth. So I believed him. There is no bluetooth. Discovered when I picked it up. Think this is wrong. Can you help me.

Now I have to pay to have blue tooth put in.

Brought a used Chrysler Touring convertible 200 year 2014. Brought it a year ago on April 9th 2020. Total mileage about 33,000. Now at 51,000 miles I need a transmission. I take good care of my vehicle. Didn’t see this coming at this many miles. Not a satisfied customer.

I’ve been complaining about the radio touchscreen for seven months they told me to take a video of it when it happens I did now they’re telling me that it Hass to be hooked up for them to know it doesn’t make any sense it turns on and turns off it goes flat back up camera works when it wants to this is unacceptable

I have an issue with heating and cooling. Right now i don't use air conditioning at all in my Dodge Ram because I have very bad smell on it. So I'm driving 2019 car in 2021 year and I can't use air conditioning heating and cooling.

Chrysler is the worst company in the world.

I received a recall for a catalytic converter on my 2011 Dodge Journey Vin 2d4pg4fb1bt549323. My wife's car. After a great deal of coordinating I finally arrange an opportunity to book an appointment and get it done. The next morning after dropping it off I get a text telling me it can't be done because it's been replaced by an aftermarket exhaust.

If this is the case why bother to recall 10-year-old cars in the first place as it's probably the exhaust has been replaced by then and if the catalytic converter has failed and been replaced with an aftermarket part then it's probably not up to snuff with your standards and if it failed, it probably had to do with the defect you are replacing in the first place.

That is not the real complaint though! The real problem is the lack of respect…

Five months ago, I went to Mas brothers in Moreno Valley to purchase a ram 2019 Limited addition for $50,000. I trade in my 2016 dodge ram and a. Down payment of $10,000 cash. To purchase this 2019 ram truck that I want it.

The sales manager promise me that anything I needed to be fixed on the truck that all I have to do is bring it to Service department and that they will fix it. Well they were able to fix some things but not everything I spoke with the manager of the service department about the problem with my brakes a week later after I purchase the truck.

Because I heard a squeaky bad sound on my brakes I also spoke with the general manager at the dealer they promised me they were going to fix my brakes. But until now, I’m still have the bad squeaky sound on my brakes, the dealer…

I took my Ram truck in for inspection. They recommend i have a tune up done and the tires rotated. I agreeded. When I got the truck back, I had warning lights for low tire pressure and engine problem. It has been 1 month now and I still have not gotten my truck back.

They have told me they will call when they find things and they never do. I have lost some income because I don't have my truck to do the work. Very frustrating.

About 3 months ago I referred a client to Lakehead Chrysler dealership in thunderbay ontario. I had purchased a vehicle from Lakehead. The persons name I'd graham mekanak of kasabonika lake first nation. Graham put in total 3000.00 and I was used as in him sending the 3000.00 for a hold on a vehicle. In any event the deal went sour for Graham didn't get his funds as he was awaiting a cheque from dayschool compensations.

So nick from Chrysler in thunderbay clearly indicated 6 weeks ago that a cheque in the amount of 3000.00 would be mailed to him to date no cheque has been sent to Graham mekanak. Graham can be reached at 807 738 3680.

38$ took my car straight to the gas station to fill it up, as I was filling up the tank , my wife came over to talk to me and she said what is all of this on my shoes, I look and it was gas leaking from under the car from my gas tank, if it wasn't for my wife I may not be alive today, how can something like this happen?

I got someone from the dealership to come, they took picture and tow the car back to the dealership, we also took pictures and video , and there is camera at the Pioneer station where I was trying to get gas, I already contacted my lawyer, first of all I was never offered to get to see the fuel sample , how can I be sure it was tinted, the invoice said they put 5 gallon gas in my tank and

took it for a road test? It's hard to believe when you can see how gas was just…