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Chrysler

1.0
369 complaints

Address

1000 Chrysler Dr., Auburn Hills, MI, 48326

Customers report widespread frustration with dealership service quality, including rude staff, incompetent repairs, and lengthy wait times. Major issues include warranty disputes where dealers refuse coverage, chronic vehicle reliability problems (especially transmissions), and significant parts shortages causing extended repair delays. Many customers express they will not purchase Chrysler products again.

Common Issues

35% (36)
servicedealershiprude
25% (26)
warrantynot coveredrefused
20% (21)
transmissionbrokedefect
12% (12)
waiting for partscan't get partsobsolete
8% (8)
recallnot fixedstill broken

Complaints

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Lisa Miller

Jul 2, 2019
0

Dear Crysler I have only bought chrysler cars and a suv 2 minvans and a car I currently have a pacifica a suv a voyager all broke down total 4 in my driveway all chryslers when my husband was dying from cancer are chrysler car broke down and i bought a 2005 pacifica used it broke down in 2 weeks it truly was a lemmon they sold me it with a coroweded feul and fluid system i poured tons of money and

it still broke down and sits i still owe 7000 my other crysler suv after i bought it the steering colum locked up and through me into 4 parked cars . my other chrysler car sits also broke down I still and always believe in Chrysler is the best.

I just dont seem to picem right now i have know vehicle to get to work but 4 chryslers broke down in driveway i will save for a brand new one and end my…

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mark farley

Jun 28, 2019
0

Terrible service with customer service with a issue has to deal with a software update with my radio i have to do the update or bring it to the dealer and have to pay for it is stupid.Uconnect service is the worst service ever have no knowledge people working there that i can do as well is guest.

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Alireza Hoveyda

Jun 28, 2019
0

INCIDENT DATE: 06/27/2019

RE: Champion Chrysler Jeep Dodge 9655 E. Firestone Blvd. Downey, CA 90241 My family and I went to this dealership at 8pm tonight to turn our leased Dodge in (lease term is ending) and instead lease a new Jeep Grand Cherokee. After going back and forth making deals, the sales team (Christian, the sales man; his manager; and Issa Hadda, sales manager) agreed to lease us the Jeep we wanted for the price we agreed on. During the signing of the contracts in the Finance Department, I noted the VIN # was for another Jeep, one that we did not agreed to purchase (a lower model with lower price). When I brought it up to their attention, they told me in front of my wife and daughter, "we cannot sale you the one you want because the agree price is too low." I cancelled the…

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Bill Beal

Jun 12, 2019
0

This issue is going to get someone killed fix the problem or go out of business.

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Lisa Crawford

Jun 10, 2019
0

Had right wheel bearing replaced at 49K. Now the light for engine, ABS, and shift performance lighting is on. Had same wheel bearing replaced and a wheel sensor. Still same light for engine, ABS, and sift performance lighting is on. Had car towed to dealer and after 1 week they are saying Chrysler Engineering states to replace both wheel bearings an wheel sensors but they still are not sure this will fix the issues. Dealer was adamant that only factory parts will work in this car and refuse to discuss any other issues.

The cruse control sticks while going down hill and will increase speed. Dealer told me this is normal. Chrysler customer service has also told me this is normal and not to worry about my speed increasing while going down hills.

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Conrad and Rose Kellermann

Jun 9, 2019
0

We leased a Jeep Renegade after having our Jeep Patriot's lease end. The experience in the buying progress was calculated to wear us down until we would sign any thing to leave. The process took 5 hours that included enough time while we waited for the salesman to talk to the manager that was long enough for us to read the front section of the Wall Street Journal.

Also time was used with another time long enough to read the other section of that new paper. That was followed by the manager showing us pictures of he cruise ship. We are angry with our selves for not leaving.

It seemed that the dealer had selected three cars that were not just what we needed, no others were shown. The finance person shoved a stack of papers to sign without explanation so when I ask questions he sounded like I…

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leo p guyotte

Jun 7, 2019
0

we paid off our 2016 town and country van. on may 6 you cashed the check and we are still waiting for the title papers so we can inspect and register the vehicle that we haven't been able to drive for over a month.

please help us out here. net 603 934 4932 603 393 5621 we have contacted bbb and next step is our lawyer

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Robert Bray

Jun 5, 2019
0

About 2 weeks of owning it we took it to St. Louis had a vibration. Wife called them tires are our responsibility all they could do is give her 2 oil changes. We are diehard GM product customer. 00 on a SUV and in 20 days have to put tires on it Thank You

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Darell slater

Jun 4, 2019
0

i bought my 2017 chrysler pacifica new at Winter Haven Chrysler Dodge,twice i have had it in for transmission shifting very rough they tell me the transmission is fine, now i have 20,000 miles on it and it seems to be getting worse ,now sometimes when I go to take off it hesitates ,twice now it almost got me hit because it hesitated.what am i suppose to do wait until it gets me or someone else killed

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John Holt

Jun 4, 2019
0

I have a new 2020 jeep Gladiator That I bought at Yorks in Crawfordsville, Indiana. I have been trying to get the hard tri-fold tonneau cover and keep being told that its on order and that the release date keeps getting pushed back.

I have finally ordered and paid in full for one through Champion Chrysler jeep dealer in Indianapolis, Indiana and still I'm being that don't know when I will get it. I am really hoping that I can get before I go on vacation in two weeks.

I would really like to have it installed so I can place our luggage in the bed and not have to worry about it. This is my 5th jeep and am very disappointed in the way you guys are holding back on releasing the accessories especially since I have paid for it in advance.

I hope that you release my order soon so I can get it…

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Lane Larsen

May 30, 2019
0

I purchased a 2019 truck from Stones Town and Country at Rexburg Id. 10 days after the purchase my XM radio stop working, then I noticed some of my apps also stopped. I notified Stones, they said they would take care of the problem.

Thinking it would be under warranty I was not concerned.

However this has been going on for over three months. Today I went to Stones to find out what they are going to do and I was told that Chrysler will not honor the warranty. Is this the way all Chrysler customers are treated.

What good is your word if you don't stand by it.

Also is this even legal. What am I supposed to do

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Josiane Selvage

May 23, 2019
0

The service Department of Stoneridge Chrysler, Pleasanton CA is a totally incompetent service. It is obvious that one you have bought a new car - in my case a 2018 Pacifica, in January 2018 - you do not receive any more service.

On my first oil change, 2miles after picking up my car, the red late came on, no more oil in the engin, but yes. oil all over the engin!

In one year of service he battery went dead four time. According to reviews it looks like it is a know issu, but the dealer is not accepting info from Internet, and is now holding my car, not giving any info of what the matter is.

The service department never calls when your car needs to be held over night. The service Department doesn't return cals, and rarely, if ever pick up the phone.

It is frustrating, particularly since…

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George Ralph

May 20, 2019
0

I have been a loyal Chrysler customer for over 35 years and purchased many Chrysler vehicles but I am extremely upset. I currently owned a 2017 Chrysler Pacifica with 20,000 miles on it a just had the front headlight quit working. I called to see if this was covered under warranty and was told "no".

It cost me $285 to replace the piece and fix the light. I can't believe that, 1 the light burned out so quick and 2 that you would not cover it under warranty. I can tell you this I will probably not buy another Chrysler product and will make sure all my friends know how disappointed I am.

Please have someone contact me at 734 971-1224 home or 734 604-2183 cell.

Respectfully,

George Ralph

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JOSEPH W KERRIGAN

May 20, 2019
0

Went to Falls Jeep, Ram, and Chrysler in OHIO. 00 mile on it so we went through the paperwork and the numbers did not work and that's fine. So here we are in May 2019 I went there 05 - 19 - 19 to purchase a truck that I wanted so I went back to the salesman that I was working with in Feb.

So I let him know that I am pre-approved and all we have to do is the paperwork. He informed me that they'll have to look at my truck again so I thought nothing of it since it spring now and they could see really how nice the truck is.

He came back with the trade in value three thousand less than in Feb I ask Andy whats going on he said he'll find out . With those new numbers it threw my pre-approval out the window. All Andy was worried about the traffic in the showroom and did not give a hoot about my…

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Robert Albright

May 18, 2019
0

Recall V06 for drag link fix on my 2015 Ram 2500 was performed 5-16-19 and the fix for vibration causing the lock down nut to not back off and loosen was to run a weld bead at the nut to rod to lock it down, now you have lost your means to adjust during front end alignment.

I was told this was the Chrysler engineering requested fix.

This is totally not the correct way to prevent a nut from coming loose you have double nuts and or lock tight or drilling a hole thru rod inserting cotter pin.

very disappointed in this fix and service provided, will report to my insurance company and to the NHTSA as well,

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PAUL WINSLOW

May 1, 2019
0

Service company unwilling to honor warranty on 2018 Chrysler Pacifica, up converted with a authorized Braun Mobility package. Navigation does not work Air Bar warning Parking sense warning All Chrysler issues. causing an unsafe vehicle by Service Group inability to repair.

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Kenneth Watkins

Apr 30, 2019
0

4/17/19. They broke the center stud off my wheel lock. They refuse to replace them . I was told by the service rep . Samitha that I would ha ce yo but them and they would put them on free.

I think they should replace them at no cost to me since they broke it. But I need you guys to be fair with me . If I scratched my lease Ram I would have to pay for it when I turn it in.

00 set of wheel locks. Please respond Thank you Kenneth Watkins

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Reyes YANEZ

Apr 26, 2019
0

San Leandro dodge has a realllybad service

I bought a truck about 3 months ago And the truck had a defect o. The dash pad They replaced it and they gave me my truck back after almost 3 weeks that they had it I. The shop So I wait more than 2 months for these guys to take care of the problem And is gonna take about a months to fix the problem The manager lies too much The advisors are irresponsibles

There is more to say But after they fix this problem I won’t never take my truck back to this place 510-962-0902

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Walter glowacz

Apr 16, 2019
0

I purchased a Chrysler Pacifica on April 6. I negotiated with my salesman rob and general manager Matt over 2 days a finally agreed to a lease price of $459 a month with $2000 down and the first month payment.

It was truly more than I wanted to pay but agreed because I liked the vehicle. After a lengthy wait I was ushered to see Brianna the finance person all went well until she informed me it would be $3300 dollars to close the deal.

It was explained that certain fees were not included in the $2000 down payment. Really felt betrayed thought Chrysler negotiated in good faith. I know I did. I am a Vietnam vet and spent 40 years in law enforcement I am a man of my word.

I feel cheated and used. I felt compelled to let Chysler know how one of their dealerships Pine Belt Chrysler was…

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Cindy Pettie

Apr 16, 2019
0

We have had your truck in the Barrie chrsyler locationfor 2 month and it is still NOT fix They return calls days later and keep saying we are working on it .This is are only work truck.No truck No work.We will Not deal with this location .We just want our truck back.Very bad customer service

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Josefino G. Herrera

Apr 15, 2019
0

I have a 2015 Jeep Patriot with 92,000 kms . that I brought to a dealership Scarborotown Chrysler for repair because I can hear a whining noise when I'm driving. I still have a warranty for my power terrain. They told me that bearings are not included in my warranty but the piece of paper that I got from one dealership where I registered my Jeep says my power terrain covers bearings but Scarborotown Chrysler refuse to honor it saying their system only covers engine and transmission.

Please help me with this issue . Please reply on my complaint ASAP.. thank you

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Jerald Earhart

Apr 15, 2019
0

Brought in car to Mark Dodge in Lake Charles, LA to repair Oil Housing Filter and they broke the Radio, GPS system. They would not even look at it again that day. Told me they didn't do it and said to come back and I would have to pay another deductible.

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David Vass

Apr 10, 2019
0

My 2014 ram 2500 is crap . Engine blew at 80 000 and transmission at 102 000. You did pay for half transmission cost , but considering it's my 2nd new ram I've bought thought you could have paid 100 of cost only 2 000 miles over warranty.

Why would I buy from you again.

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J.R. Fix

Apr 9, 2019
0

On 12/31/2007 I purchased a 1500 Dodge Ram pickup truck with a lifetime powertrain warranty. vin#7J638704. At the time of purchase from Interstate Dodge in West Monroe, Louisiana the dealership said they had no written information on the lifetime warranty.

I later found out, on my own, that it required inspection by the dealership once every 5 years. So every 5 years I would take it to the dealership for the inspection. On 04/08/2019, I took my dodge to the dealer for an inspection of the rear drive that was malfunctioning.

After waiting 2 weeks for an update from the dealer, I am informed that Dodge voided my warranty back in 2012 due to a "too early" inspection by the dealership. I was also told that I was to have the inspection 60 days before or 60 days after the "in service"…

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Jerry hubert

Apr 8, 2019
0

I'm on my second Town & country why in the world would you spend the extra $2 to put a dipstick in the transmission so I don't take to a dealer to check it I just spent twenty bucks for an aftermarket dipstick this should not be

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albert merithew

Apr 3, 2019
0

front bumper on my ram (tradsman) fixed rust when new back again.what to do.dealer fixed once,now says defect,why fix it first time.had to rent car they should have told me defect 1st time around.

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John Lafferty

Apr 2, 2019
0

I have a 2015 Ram 2500 , Gas with a automatic transmission. Took my truck in to Fremont Motors in Casper Wyo, ( where I purchased it ) My truck felt like it would not shift correctly. They fixed the wheel hop system???

They also serviced my transmission. A week later the transmission went into limp mode. They put a manufacture transmission in. Then it would not shift correctly and they had to rebuild it. That evening the shifting problem accrued again. Took it back the next morning and took the mechanic and service manager for a ride and showed them what it was doing.

Went back and hooked up a laptop. Then went for another ride. Did not fix the issue. Took the shop foreman and mechanic for a ride. Still not fixed. Left truck and 2 days later the service manager said that there was…

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Wendy Chappell

Apr 2, 2019
0

I took my car into the Texan dealership where I bought my 2016 Jeep Cherokee on February 11, 2019 for tires constantly being low pressure and for the driver side sun visor that keeps falling down. They found an nail in the right front tire and patched it. 00 to install.

I declined them to fix it for that price. 95. The next day I got to work and the same tire went completely flat. After talking with some men that know about all this mechanical stuff, they told me that I should have gotten a paper showing where they did the front end alignment and a condition report when they do service on my vehicle.

So I put enough air in the tire to get back up to the dealership. Come to find out there was another nail in the same tire and it could not be patched. They also said that I really needed to…

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Alexander Bosna

Mar 29, 2019
0

I had an accident December 30th 2018 in my 2018 Jeep Wrangler I HAVE STILL NOT BEEN able to get my car back due to 8 weeks of my mechanic NOT being able to receive a seat belt form this company

I now have over $4000 in rental car AND every week we are told you are sending the seatbelt

No one seems to know what is going on. Everyone gives a different answer and I have a jeep sitting not able to be driven for over 3 months

Going to look into filing a small claims against Crystler

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Michael Cosenza

Mar 26, 2019
0

Ok..Ive been having constant ongoing issues with stalling issues in my handicapped van.. Ive been constantly told numerous times that my van has been fixed and sent back into VERY UN SAFE SITUATIONS.. Chrysler East Hills has changed the TIPM and said the issues were fixed.. They cleaned the throttle body and said it was fixed.. after it died again chrysler paid me for the money wasted on an issue that wasn't the problem..

after it died again they said they needed it to repeat the problem of stalling which it did. I was told it was definitely the Fuel pump and was charged 980 dollars and told I was safe to drive my handicapped son around in it and sent back into un safe conditions..

After it died again on a major highway I brought it back.. They charged me for a fuel pump for nothing 980…

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Charles Hensley

Mar 25, 2019
0

, Have no complaints about the way the Sales people handled the transaction other then I never seen any figures until the signing. The vehicle in question had a total of around 9000 miles, which was okay, inspecting the vehicle was almost impossible as it was at night but we assumed it be like new.

Taking possession and being to inspect it a couple days later, we found burn holes in the back seat and paint ding marks in the front door handles, in speaking with the salesman he said to bring it in, closer inspection we found burn marks in the ceiling in the back seat, he spoke with the Assistant Manager who took pictures of the vehicle, then he informed me they had someone that could do the repairs but we would have to pay for it and then he informed me that the handles on the car probably…

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debra heddle

Mar 23, 2019
0

I recently went to terrace Chrysler to have the most recent recall replaced on my 2016 jeep sahara. I had an app. for 1:pm and they told me they would get it in right away. 40 min. later they still haven't touch it and told me they didn't know when they could get it in.

so I made another app. I live in Kitimat 36 miles away. , shouldn't this recall be a priority as it could cause harm or even death. the recall is something about the passenger air bag. looking forward to a response thank you very much. deb heddle

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Karen Pfeiffer

Mar 22, 2019
0

19 Brought my vehicle back to the dealership AFTER the radio had already been replaced. The audio has continued to go out; sometimes lasting 30+ minutes. The car was also in because it had “completely shut off” while in drive in the middle of intersections and/or at stoplights.

At this point, it had happened 4 times. TJ informed me that he was unable to fix it and that it was the matter of a software update. 19. 19 I dropped my car off at services in Aurora at 3:00.

I was given a Dodge caravan to use as a rental. I was told that they would look at things and give me a call. 19 No call/update from the dealership. I called service and talked to Mike. He informed me that they were still waiting to hear from Chrysler and that they…

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Arthur O Goldman

Mar 22, 2019
0

I dealt with Lucas Chrysler in Mt,Holly NJ, I was not informed from the start about the recall I had made to an 08 dodge Grand Caravan. I was never told that when performing the recall my keys would no longer be functional nor was I informed they were replacing with 2 new keys.

I was very unsatisfied with this dealership as unprofessional with lack of information I understand I have an older vehicle, I should be given the same respect as the owner of a newer car. I don't believe a new dodge/Chrysler would be a future investment for me

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Ellen Rice

Mar 9, 2019
0

i bought a new 2016 Grand Cherokee Anniversary edition it only has 24,000 miles on it and i had it in for oil change my dealer told me i need tires i told my son and he looked and sure enough it does my problem is that for a new car and i only drive it in the winter about 6 months a year and it needs tires most tires last 60,000 so do you put cheap tires on i think i should get some kind of compensation.

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Melanie Stewart

Mar 5, 2019
0

I took my 2019 jeep Cherokee trailhawk up to Natrona Heights #1 Cochran for a arching noise in my dash cluster. was told there was a radio update that could take a bit. I told them to see what was wrong with my dash first and then I would reschedule for the radio update.

They did the update anyway which took over 3 hours while I was waiting and never even looked at the noise that was coming from the dash cluster. When they was done they noticed that my back up camera was broken and said the update did not fix my problem and they would need to order a new radio and would call me when it came in.

They called and I scheduled in to drop the car off the night before so the radio could be placed in my car and spoke with the attendant and specifically said to make sure my Sirius radio was…

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Randy Elliott

Feb 21, 2019
0

Traded our 2015 dart in on a 2019 Jeep 11 days ago, but just made another payment on it ! I called the bank and it has not been paid off yet but it is for sale on their lot !

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Norman Mann

Feb 15, 2019
0

on my 2014 dodge Journey the navigation unit says that it cannot show any maps the local dealer says that I need a new radio at a cost of $700.00. When we first bought this car we had trouble with the navigation unit Please advise if there is anything that you can do to resolve the navigation problem. Thanks

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Iman Basit

Feb 7, 2019
0

On January 31, 2019 I called Decozen Chrysler dealer in Verona and spoke to Frank Russo in service regarding my 2015 Chrysler 200 not shifting gears. He told me to have the car towed to the dealer so the car could be diagnosed.

The car was towed to the dealer Fri morning 2/1/19 and was told the car couldn't be looked at until Monday 2/4/19. Frank Russo called me Saturday evening 2/2/19 letting me know the car was diagnosed and I could have everything done by 5pm.

He stated the car's computer needed to be re-programmed, a new battery, 4 tires, a wheel alignment and the key fob needed new batteries. I told him to let me run that pass my fiancé and I would call him back.

I called Frank back and told him I would decline the services and I would have the car towed back to my home. He than…

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R Giesel

Feb 4, 2019
0

I have a 2010 Ram and a 2012 T&C. Both have bumper to bumper life time warranties. I had some very rude service people at the Lakeland Florida Chrysler dealer so decided to go to the Winter Haven Florida dealer for my service work.

I went there today to get some information on both cars and when I would need to perform any service work to keep my life time warranty valid. To my surprise the girl in service (Stephanie) said she could not look up my serial number unless I had already been there to have work done, and then only for that work done in their dealership.

I thought all dealerships were connected. She said they are not. '. She said that they would have to talk to the dealer that performed the work or I would have to have my receipts. I told her I had a large folder of receipts in…

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Wilson Martin

Jan 25, 2019
0

after 1 year of trying to get my local dealership to give me an appointment to get the two ea recall issues on my 2009 jeep jk unlimited repaired, one for the clock spring in steering column, and 2nd for the fault concerning the airbag system specifically the front passenger seat dash bag having a tendency to go off without impact, and the fact that my airbag light is now permanently on.

I was finally able to get an appointment set for said repairs to be made and was informed that the dealership had the parts available on hand to make the repairs, today was to be the the day for said repairs and I was told this was all repairable in 1 day, 1/24/19 I had the jeep at dealer at 7:30 am as specified and allowed them the day to make the repairs, I was informed at 4:45 pm that they hadn't…

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Terry l Green

Jan 17, 2019
0

First of all I was talked too rudely and about behind my back second I did not receive the service that went in for. 00 and installed it myself! Curious about how channel 7 I-team would respond

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ROBBIN GARVIN

Jan 16, 2019
0

I WAS GIVING THE COMPLETE RUN AROUND FROM A SENIOR REP. tHAT WAS TWO WEEKS AGO SINCE I SPOKE WITH VP IVE PLAYED A BACK A FORTH GAME WITH THE DEALER. INSTEAD I GOT BACK LASHED BY VP STATING THAT I DIDNT HAVE ENOUGH MAINTANENCE HISTORY WHEN THE DEALER HAD MY CAR MOST OF 2018.

THIS IS SO UNFAIR TO THE PEOPLE THAT HAVE PURCHASED 2014 CHRYSLER 200 AND WASNT ABLE TO ENJOY INSTEAD WE GET THE PLEASURE OF SITTING IN THE SERVICE DEPARTMENT SINCE PURCHASE. MY CAR IS CURRENTLY NOT WORKING BECAUSE OF THE SAME ISSUE THAT WAS ALREADY REPAIRED ONCE

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Eddie Sosebee

Jan 10, 2019
0

Jacky Jones Chrysler Dodge should have their dealership revoked.

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dlwinley@hotmail.com

Jan 9, 2019
0

I went in for an oil change and inspection on my 2017/ 300 on 01/08/2019, here in Roanoke va. jeep, dodge. the oil change was completed and the customer service rep informed me that I could not pass inspection on the front tires.

however, he had a deal for me on the tires; two for 134ea. I told him I would get back with later, as my inspection sticker did not run out until the end of the month. instead, he placed a rejection sticker on the car and told me I had 15 days to get it right.

Now, as a preferred customer I would have expected him to say look your car will not pass inspection because of the front tires, therefore I am not going to do the inspection now and charge you. That's why am pissed off, he did not have to reject car ,as I had a whole month to get my car right.

THATS WHAT…

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Alfredo Sapalo

Jan 5, 2019
0

boa tarde por favor gostaria de saber se fazem cotação de peças para exportar para angola luanda??

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David Murray

Dec 31, 2018
0

2006 Convertible PT Cruiser was taken in on Thursday, November 8th by Patton’s Towing & Body Shop to Goodwin’s Chrysler Dodge Dealership in New Castle, Indiana. The car was taken in because of the engine light was on and the main reason was the car was not heating and air conditioner was not working very good in the summer, Patton’s thought it was an internal water pump in which they did not feel confident to pursue so

they took it to Goodwin’s. 00. Car was beginning work on Tuesday, November 13th. Car was done on Monday, November 26th. When I started the car; in addition, the car was left on empty. I went back in and showed Joe Smith (general manager) the engine light was still on.

The service department had already left because it was after 5:00 pm, but Joe would tell the service…

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David Stavely

Dec 19, 2018
0

7 Turbo-diesel has been in your shop at the Safford Dealership, in Salisbury, MD for three weeks now. Without looking over their shoulder, I would say I have been getting a run-a-round. In all this time I don't believe they are any closer to a diagnosis than when the truck was taken to them. 00.

My truck is a 2013 model with 70,000+ miles, so of course it is out of warranty. This is not the only part I have had to buy during the diagnostic, which has been going on for three weeks, just the most expensive.

In the space above, I gave you 1 star, only because I am unable to give you 0 stars. I am quite fed up with the service I have received to date. The only good thing I can say for this experience is that the Service Manager does seem to be concerned and seems to be pushing things along…

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Alvaro Escalona

Dec 12, 2018
0

On 12-1-18, I took my 2014 Ram 1500 for an oil change and a recall notice I received. I left the dealership 2 hrs. later with my truck, under the assumption that everything was done correctly. WRONG! Besides having grease hand prints all over the front of my truck, when I got my truck back, I later noticed that my truck was leaking oil.

Something that me less than 7000 miles truck had never done. I got under my truck only to realize that the oil plug bolt had been forced in at an angle, causing the oil leak. Which meant that the oil pan and plug bolt had to be replaced.

So I contacted Vicky the initial service advisor so that I can take my truck back. Due to my hectic work schedule, I had to take it in the following Saturday 12-08-18, Vicky wasn’t going to be there she made an appointment…

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Kevin Kee

Dec 12, 2018
0

I have been a customer of Mancari's Chrysler for years! As a fireman in the city of Chicago, I was recommended to purchase my 2012 Dodge Caravan by my Fire Captain. Over the years I have come in to have my vehicle service.

A couple a years ago, I had problems with the transmission and the dealership gave me a hard time and I had to contact the Corporate Office, mind you - I have a warranty on the vehicle. Most recently I experienced a problem and the van kept stopping on me.

I had it towed to the dealer (Mancaris) and after several days was told the vehicle was fixed and had to pay for services. I just got the van back a few days ago and it stopped again, I left a message and stated I am still experiencing the same problem.

I took the van back and I am being told this is a new problem…

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