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Circle K

1.0
517 complaints

Address

255 E. Rincon Suite #119 Corona, CA 92879

The overwhelming majority of complaints involve rude, unprofessional, and disrespectful employee behavior, with staff members cursing at customers, refusing service, and showing poor attitudes. Customer service failures are pervasive, including clerks being on personal phones, ignoring customers, and failing to assist with basic requests. Additional serious issues include allegations of racism, discrimination, substance abuse on property, and unsafe store conditions.

Common Issues

68% (71)
rudedisrespectfulunprofessional
54% (57)
refused servicewouldn't helpignored
26% (27)
racistdiscriminationdisability
18% (19)
overchargedrefundcard error
16% (17)
filthyrestroomstinks

Complaints

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Alyssa

Sep 11, 2023
0

Monroe, Mi location just off of Stewart Rd

Women's bathroom was so disgusting there was blood all over the place. Covering the big stall toilet & even dried on the wall. Trash was everywhere torn toilet paper bits scattered all over the floor

Couldn't even use it. Left immediately

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Sarah Meadows

Sep 9, 2023
0

Rude worker at Circle k on Grimes bloomington indiana. Wayne is so rude. Refuses to greet customers, calls customers horrible names. He has customers leaving in tears and I can't believe he is allowed to work there. It makes Circle k look really bad.

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B.Hofer

Sep 9, 2023
0

Circle K Proudfoot Lane London Ontario. 25. 95. I said they were on sale. He said he rang three in by mistake and then said it was too much trouble for him to do a refund. He said you can take 1 more bottle.

I said I only wanted two. He said he would hold a bottle there for me for the next time? I was stunned he wasn't giving me a refund so I took the other bottle even though I didn't want it.

The next time I came into store I bought a coffee and gave him my coffee card to punch. emphasis on small. which is what I always buy. this man should not be managing anything let alone a circle k.

I believe he dislikes white people.

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Tifany Blair

Sep 8, 2023
0

My fiance and I did do lots of business with the circle k off the Carbondale exit in Dalton Georgia until recently when a lady by the name of Liz very much insulted us and embarrassed us horribly. She normally works another store.

We went in one Sunday morning before church for coffee, we paid, then sat down outside for a minute to sip some coffee before our walk back to the church, when she storms our the door stating we can't be loitering or soliciting.. Which we wasn't at all.

Yelling and cussing and threatening to call the cops on us. We just got up and Left. We have been thru multiple horrible things here recently and been getting some help with things even have to see a therapist over everything and that just kicked off more anxiety and PTSD and I want something done about that…

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Bethany Smithers

Sep 7, 2023
0

The lady in your circle k today was very rude I ask how much ice was she told me and it fell apart from there I don't complain because I work in the public myself but she is a very rude person if she is miserable then get out of that field.

I don't go in there much but when I do I expect a person to treat me like they want to treated. Just felt like someone should know there workers should be better trained on how to treat customers .

Thx have a great day

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Amy

Sep 7, 2023
0

I went in to this store after dropping my children off at school sk I could get an iced coffee and a vitamin water (all out of the fountain). Every single option I chose with the coffee was out and the vitamin water was out as well.

When I approached one of the two employers and informed them of this all I got was a shoulder shrug and an okay. I then proceeded to ask them if there was any in the back and I got a dirty look and response if I don’t know I’ll have to go look.

They never went to look, the second employee never offered to help, and the items never got replaced. Lately this store has been horrible to go to. No one is friendly except for two employees and they act like it’s a burden to help the customers.

I would travel out of my way to get what I want from the gas station…

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Nicole

Sep 7, 2023
0

Circle K on South Frasier road in Georgetown S. C has the Worst customer service I Have Ever seen in my life! The employees don't care at all especially the ones at night. They are continually rude to customers, even going to the extent of telling them to go to a different store!

The workers just sit behind counter on there phones and want you to use only the self checkout. If you ask for cigarettes or lotto and they have to actually get up. Oh boy!! They sigh and huff and puff the whole time. Please fix this store!

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Robert Clemens

Sep 7, 2023
0

Today I witnessed a customer who had tried to purchase a drink item at the Myrtle Beach, SC Highway 501 store at Tanger Outlets which had been marked at a lower price than the customer was charged. The clerk admitted the price was marked as the customer stated but could not change it in the system so the clerk and store refused to honor the price . This is illegal and dishonest. I spoke up and asked if there was a manager who could change the price for the gentleman and the clerk said no.

I had intended on purchasing $20 of gasoline but because of witnessing this opted to not purchase gasoline from Circle K. I have had this same experience a number of times at Circle K competitors and they have not refused to honor the marked price. It is up to Circle K upper management to fix this . The…

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Kay

Sep 6, 2023
0

The clerks are so rude they can't even turn around and help the customers. Then gives attitude when you ask a question. Absolutely disgusting.

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Jada Gatlin

Sep 4, 2023
0

I was a current employee who just got suspended for no reason by Tonya at 1266 Lakes Blvd for going to get food while working a 8 hour shift with no break. A few hours before I left, , I was asked by Tonya to stay overtime till 12am to do other chores an dI agreed since she had just spoke highly of me.

I was already working with a young lady keshunna who kept putting her hands on me, and grabbing me by the neck, making slick threats and comments about physically alternating throughout my shift and i was letting it slide. Ms.

Tonya had introduced her to me by stating that she didn’t clean bathrooms or clean up or do anything that pertained to cleaning and taking out trash (which I didn’t think was fair since we both work for same thing doing the same things). So on September 4, I had…

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Sherry Nestleroad

Sep 3, 2023
0

A month or so ago I inquired of a CircleK/Shell franchisee why the brand new store was constantly out of Diet Coke. He rudely informed me that he only orders one canister and if I wanted to pay for an additional one he would be glad to order it.

I told him that it seemed that of you were always running out of an item, if you ordered more, you would sell more. He was extremely rude and I reported it to CircleK. Today i went in the store and he recognized me when I went to pay for my purchase.

” He said “No, just take it and leave”. If this is how CircleK deals with complaints I intend to use every form of social media to let the public know. I’m sure there are other convenience stores that will value our business.

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Heather Vanwarmer

Sep 2, 2023
0

I went in to cash out and tried putting my number and the screen went off and asked the cashier if she could redo it so I could told me no she couldn't and then told me I was rude and the whole time she was loud and then told the other cashier to take care of me and he did exactly as I needed.

While he was cashing me out she is at the other register cashing people out and talk about the situation to customers which was unprofessional and it had already stopped and told her she didn't need to keep on about the situation and told me she wasn't talking me and it was none my business what her conversation was with another customer but

referring to me I felt I needed to speak up. This cashier has waited before and was rude I let it go but this I couldn't. The location of the circle K was…

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Justin B4an

Sep 2, 2023
0

One of your second shift female employees was nasty rude and short with me. I said hi she didn't respond. Then she she xame out of the store a couple days later looking like she was rilunning at me like she was gonna hurt me then sad what the f@&$ you can't wave.

I don't know her or careless to know her name. I think that was really horrible customer service. I think I will not ever return my 12 year old son was with me.

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Mimi Bond

Sep 1, 2023
0

I had gone to Circle k yesterday to fill my gas tank, however I was having a difficult time entering my credit card. I went inside the store to ask if there was a problem with gas pump no. 21...

ci stood in line until it was my turn for Rachel to help me. She was the most rude and hostile person that I had spoken to in quite some time. I was simply asking if the pump was not working correctly because my credit card was not being accepted.

She yanked my card from my hand and asked me how much money I wanted to put on this sale. I calmly explained that I didn't know how much it was going to cost, as I wanted to fill my tank completely. She was so rude...

I asked for my card to be returned and just drove to another pump - the pump WAS faulty. After filling up, the machine was out of receipt…

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John C Uncapher

Sep 1, 2023
0

I stopped at the Circle K located at 707 N Union Ave, Alliance, OH 44601 to get $20 in gas, I went in and paid the cashier (Ann), I told her pump 9, she was busy talking with the other 2 employees behind the counter who were both counting the cash in their draws, it sounded like she was complaining about work... I went out and started the pump, my dog was whining so I took him to the grass to pee...

02 and it had shut off so I could not finish adding the $20, I printed a ticket at pump 9 and went inside to get my change, took 2 pennies with me... ) I told her pump 9, she looked at me and said don't get angry with me, it's not my fault the pump shut off...

I said "look, just give me my dollar", she continued to rant about it not being her fault and hollered over at the other 2 clerks (1…

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Crystal Tellez

Sep 1, 2023
0

Went into circle k store off 52 street and McDowell not to long ago and I over herd really nasty person yelling at the staff and manager there. She was telling the manager that she was lying about stocking the coolers and the sales floor.

How there was inventory coming and she didn't believe the manager. She threatened her with a Wright up. This person was dressed like she was a boss of the manager. I don't think that this is appropriate for anyone to do to anyone that works hard.

I thought circle k was the place to go because of the friendly people but with this I now know it's not. This needs to be taken care of because you will loose customers if it happens again.

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James Loving

Aug 31, 2023
0

I was getting a hot dog and noticed a roach crawling on counter by food and I Told Clerk a Roach was crawling by Hot dogs and her response was to me was ,What are you telling me far what you want me to do about it you should have killed it . I told Her I didn't work there she did and I have never been told anything like that Her Name is Mary Burnes very poor customer service .

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Dr. Martin Gonzalez

Aug 30, 2023
0

I purchased $63.59 of gasoline on August 23. I paid with my VISA. Circle K has now charged me an additional $63.59 on August 27. I only made one purchase of $63.59. What is going on at store #21587 at 400E. Gregory St. in Pensacola, FL 32502??

Dr. Martin Gonzalez 850-516-4869 I have filed a complaint with both BBB and VISA.

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Alexandra Ibarra

Aug 28, 2023
0

I was at Circle K on 128th and Washington in Colorado. About an hour ago at 4:30 PM. And the lady working was horribly aggressive to me and screaming in the store to where all the other customers were just watching.

She accuse me of being sneaky because I grabbed some Pokémon cards for my kid to pay for them at the self check out. I told her the other employee that I’ve gone to there for multiple weeks that I can just grab them and pay for them myself and she said I was basically lying and that’s not true.

It was ridiculous how disgusting she was towards me.

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Cheyenne Baldwin

Aug 26, 2023
0

I'm not usually one to complain but me and my husband received very poor service at this circle k from the start when we walked in the cashier gave my husband a very rude look because he got excited about something. Anyway we were on the way home from Helen and stopped for drinks here and they had no xl lids out so me and my husband were looking for them and

she says "what are you looking for and we reply "xl lids" and she replies with "we don't have any stop looking through my shit and my husband said something about her being rude and her response was get the f*** out and i Don't think that is good customer service I've worked in stores and restaurants and never thought of talking to my customers that way even if they were in the wrong to begin with but

we hadn't done anything wrong to…

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Benjiman Clark

Aug 24, 2023
0

genraly like circle k but for the past few weeks ive been hassled by a young man behind the counter fist over a company check for diesel fuel and today refused to sell me lottery ,said"dont try to pull a fast one on me old man"this guy has a very bad attitude and no sense of customer service.

wont be going back ,will buy fuel elsewhere. Beebe AR. Hwy 64 &Hwy 67s on ramp

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John Kotarski

Aug 24, 2023
0

Credit card system has been down for 3days? Who carrie’s cash anymore. I had to go to the bank to buy gas today. When i asked the cashier when it’s gonna get fixed I got a I DONT KNOW. 105 th and cicero oak lawn illinois

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Christopher black

Aug 22, 2023
0

It doesn't do any good to make a complaint. I've done this before. Circle k 7st hatcher phx az. Why does self check out give the night employees at this location the right to be inconsiderate, rude,disrespectful and intimidating to costumers.

I left this business in fear for my life after being asulted by your gang member employe. Now I am in fear for my life to go outside my house. The gang he is in is a very violent gang.

I am still very embarrassed and angry over the incident. So I shouldn't say anymore. But I'm sure if someone doesn't investigate your employees someone will be hurt. I am afraid leave my home

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Catie Hanover

Aug 18, 2023
0

While myself and my family were visiting friends in Athens, Tennessee, we stopped in your store on White Street for a few drinks and snacks. I went up to pay for our choices. I was disgusted to see the heavy chested woman waiting on me did not have on a bra!

I found out later that she was the manager! She had no name tag, black striped leggings. So unprofessional. I also understand that this is her normal attire. Totally disgusting.

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octavia

Aug 18, 2023
0

7747 N Tryon st charlotte nc 28262. The older lady with purple box braids is one on the reasons stores have to use windows after certain hours when it comes to employees making trouble. I went in to purchase something and over heard her say twice to the other two workers (why yall still letting PEOPLE WALK ON MY WET FUCKING FLOOR) with no regards to 3 paying CUSTOMERS hearing her.

No wet floor signs being out. If I was a hostile customer and stood up for myself to her i would have had the police called on me and been the one in the wrong. it leaves problems unfixed and possibly a even bigger problem for a paying customer with a different intention against being treated such way.

That conversation/defense could have went bad very quickly and either of us could have been having a bad…

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Brad Donnelly

Aug 17, 2023
0

00 dollars off me at the Casey illinois station and is refusing to pay me back I believe her name is Sheena Miller this happened about 4 weeks ago while she was working I'm a Veteran from the Vietnam Era and that's not very good work ethics I would appreciate your cooperation in resolving this matter .

Makes me wonder how many other's she has done this to. Thank you for your time hope to hear back from you soon it's the Circle K in Casey Illinois 62420

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Eva Fortner

Aug 17, 2023
0

I have been a customer at circle K for over 15 years, back when it was Kangaroo and I haven't experienced the horrible service that I experienced on 6/03/2023. It started with the cashier (a new employee) rudely asking for my ID for cigarettes, but because I go there all the time, I didn't bring it in.

I called my husband, who was at the car, to bring it to me but he didn't answer because he was waiting on me to pay for gas. As I am trying to get my ID a line is forming.

The cashier then goes to the other register to rudely check out another customer, who has an issue getting gas and has to go out then come back in several times because she didn't set the pump correctly. She has an attitude as she checks my ID and at this point the line is long.

Finally another employee comes to help…

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Tara Carroll

Aug 17, 2023
0

The nearest circle k location to me is at 3443 W Dunlap Ave, Phoenix, AZ, US, 85021. Beyond the store being filthy & overrun with homeless people & drug addicts I have now had two experiences that have led me to reach out which I never do.

m who starts screaming at everyone in the store, it’s closed, get out, she needs a break. I told her she needed to go about her breaks in a more professional manner and she chased me out of the store screaming & threatening me.

I almost called the police but knew it would take Phoenix PD hours to respond. Two weeks prior, the same female was working, she was in the back of the store for over 15 mins, and another customer said she had been in the back even longer.

So no is at the register. I watch 2-3 homeless people come into the store and load up…

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Nestor Duran

Aug 14, 2023
0

The cashier followed me all the way to the gas tank where my car was saying that I stole a cup it was one of those Mountain drink plastic cups that you have to pay for that are like $10 I simply bought a Icee and a Mountain Dew Code Red fountain drink me and my girlfriend were thinking about buying one of those cups that said Mountain Dew on them but then decided not to we put them back and

went and went and cashed out she assume we put it under my shirt I had basketball shorts on and a muscle shirt she screamed at me to leave the cup I turned around confused because I had just paid for my drinks and when she realized she was mistaken she called me a wet back Mexican to go back to my country I am a piece of shit and call my girlfriend a white bitch piece of white bread

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Ricky J Owens

Aug 11, 2023
0

Well you had an employee threaten me with physical violence and followed me to my car. Watch your fucking cameras. I'm 57 yrs old frequently visit that establishment. Cops ate going to get involved and I'm getting a lawyer as well. FUCK YOUR ESTABLISHMENT.

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Steve

Aug 9, 2023
0

Buckeye AZ store 537 S Watson is a joke 1 cashier always a line 25 minutes at times and cashiers rude especially Allison this store is busy never enough staff use yo spend a lot of money there NO MORE QT is the best 3 cashiers never a wsot there friendly cashiers Circle K needs to take advise from QT

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Darlena E Faulkner

Aug 9, 2023
0

Discrimination false info judgement of carecter

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Phil Bartle

Aug 8, 2023
0

I’ve been doing business with this gas station for about 10 years. We have 4 vehicles & we by gas mainly here.

Also, I buy sandwiches & other items as well. I have have a bad habit of dipping Copenhagen strait long cut from there as well. I normally buy it a 5 can roll at a time. Friday of last week I showed a can of straight Copenhagen long cut.

The cashier took the can & brought me a 5 can roll. When I opened the 1st can & took a dip I knew immediately it was the can. I took the four cans left in the original package told them about the mistake their cashier made.

I asked them to please exchange for the correct Copenhagen. They refused to do that even though it was their fault. I may never go back there unless the correct their mistake.

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Lisa

Aug 7, 2023
0

23 for cash. I paid cash however the team member never swiped my card for the discount to be applied. When I questioned her she said I was good and she didn’t know why the discount wasn’t taken and would not reset the purchase.

Your team member needs additional training on how the system works as well as customer service.

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Jennifer Bailey Touchstone

Aug 7, 2023
0

I am a handicapped person and utilized the help button at the 4050 Hwy 11 Hattiesburg MS Location but was refused service. A customer helped me pump gas because the cashier refused to come outside even after he saw my handicapped placard.

This is not the first time that this is happened and I feel that it is a shame that handicapped person's are treated with such disdain at this particular circle k location. This incident took place on Monday, August 7th at approximately 3:30 PM Central standard time.

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Paul Crespo

Aug 7, 2023
0

We have been taking our cars to Diablo Car Wash for some time and always received a decent car wash, until today. 95. I was told it would be waxed, buffed with a buffer, and that it would take 45 minutes to an hour.

I watched the whole time, and it literally took them less than 20 minutes. When they brought the car around the employee drove it with the door completely open. I told them I had been watching the whole time and didn’t see him apply the buffer.

" I walked over to who seemed to oversee the business, a middle-aged man with a gray shirt and cap who declined to reason with me or show me any footage to prove me wrong. In all fairness, I told him that if I was wrong, I would apologize to the employee and give him a generous tip.

The man in the gray shirt still declined to identify…

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Pamela Jackson

Aug 6, 2023
0

I went to store 2723688 in Anniston Alabama. I was getting something to drink and asked for Joanna, as I was talking to her the cashier stated she guess she gone have to be the boss and addressed me by saying keep my d——n mouth shut talking about everybody, she called me a bitch said I wasn’t welcomed there and

will never work there again. I told her I am to old for mess so go somewhere and play. She then come from behind counter and watched me as I left the store. There was also other customers in the store at this time.

She is very unprofessional and disrespectful. Her name is Kayce Morales.

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Amanda Sellers

Aug 5, 2023
0

I visited the circle k on Emery and Ken Pratt Blvd in Longmont Co on 8/4 the guy working behind the counter was screaming at customers refusing to give a lady her change refusing to wait on customers after they waited in line called me stupid in front of my child literally 5 people left with out there purchases because of this guys behavior and I'm sure more after that.

I've never seen a customer service agent acting in a the manner of this man and from what I understand this is an every day event for him after speaking with other customers online in a Facebook group. He needs to be fired.

If you watch the cameras in the store starting at 6:30 on that's around the time I arrived you will be in disbelief of your employees behavior. It's unbelievable this man is still employed at this…

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Rico Way

Aug 3, 2023
0

me and my friend came in to the to buy tobacco products my friend didnt have his id so i offered to buy with my id Kimrah the manager told me if i brought his product i was gonna be banned from the store so i went to thorntons to buy my products and didnt need id.

this types of behaviour by manages at that store should not be tolerated the worst experience i have had

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Kenia

Aug 2, 2023
0

Pesimo servicio la manejadora de una de SUS gasolineras ubicada en 1100 old Coors Dr SW Albuquerque New Mexico 87121 me nego el servicio porque le quise pagar con Cora's me dijo qe no necesitaba mis monedas qe no m iva atender que le hiciera como pudiera que me dejaria Esperando se Porto mui grocera y lo hiso nomas porque soi hispana , es una racista !!!!! Que Mal que Tengan Gente como esta mujer trabajando

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Serenity jaxton

Aug 1, 2023
0

I went in circle k tonight and the manager was very rude with me. It seemed like they were on a “smoke break” on the clock as I was entering circle k. I never heard of employees standing outside when their on the clock. She had headphones in.

She just looked very unprofessional. She told me very rudely not to break a pack of corona in her store and called police because she didn't want to sale them to me because I didn't like the way she talked to me.

Her name is Camilla the manager at circle k. I wouldn't recommend going to this circle k when she is there and I don't think she deserves to be their manager she doesn't have the customer service quality because there is a certain way you talk to people and

she got mad and refused to sale them to me. I'm gonna recommend that no one goes…

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Sarah johnaon

Jul 31, 2023
0

Worst circle k I been to, went to the store to buy some drinks and get gas going to work and a worker who was pregnant kept giving people attitude and dirty looks, then I noticed another worker was checking her blood pressure (I'm a nurse) and I asked if everything was ok, and she instantly snapped that there fine leave her and her man alone.

So I backed up and her husband/boyfriend was there I managed to get his name was Trevor and she constantly kept talking trash about everyone. I saw his badge said manager so I ignored it and wanted to report this somewhere else due to favoritism in the store.

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Lynn

Jul 29, 2023
0

I'd like to report abusive service from a clerk in one of your Fort Collins locations. How can I do that locally?

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Mr. Lindsey Grant, Jr.

Jul 29, 2023
0

DISCRIMINATION COMPLAINT!!!

Good Morning! I am a retired disabled Veteran of the United States Navy. On 27 Jul 23, before 9am. I purchased gas and entered North Augusta location: 2723245, to make a purchase and was refused service for no apparent reason. Customer Service person: Dorthy was rude, disrespectful and overbearing. Her tone was embarrassing. I am a decorated Veteran that includes 5 Good Conduct Medals. Dorthy is a poor discredit to Your organization and severely needs Customer Service training.

I would really like for some responsible person to follow-up on this matter.

After I left the store I went a block down to the Sprint station and was gretted with respect. I vented to the Customer Service person there, and she stated that over a long period of time there have been…

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Wynette dingus

Jul 29, 2023
0

with rude apology i can no longer shop this store i waa humiliated at a very vonerable moment in my life.

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J Lee Olivas

Jul 28, 2023
0

I made a complaint a while back about 2 specific stores being nasty disgusting dirty. I stopped in one of those stores a couple days ago & it was beyond disgusting. My question to you is why on earth don’t you take a trip to your store on the corner of Mesa Dr & University in Mesa Az.

Last time you had the mngr call & apologize to me & while that was very nice of him & it did seem maybe you took the complaint serious, nothing has changed. Don’t have a mngr call me. Get up & go see this store for yourself.

It’s offensive how disgusting it is & I don’t believe you care about your stores in certain areas. What a shame. Next time I will get photos

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Terri Jennings

Jul 28, 2023
0

The Circle K in Wickenburg, Az has a assistant mgr. named Ashley who is rude to customers. I go there every morning to buy coffee. For the second time I've witnessed this employee treat the same elderly man, whose in his 70's disrespectful.

She shouts at him, tells him to leave the store and never come back. This is embarrassing to everyone in the store and to the elderly man. This morning as he got coffee he told Ashley that his coffee was being paid for by another customer, she yelled it wasn't so he paid for it himself.

She screamed at him to come back into the store after he paid and he refused. She continued yelling at him in front of other customers and screamed at him never to come back. There was no need to 86 him from the store.

He is well known through out the city. This…

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Kelly Carmoega

Jul 27, 2023
0

Adriana refused to accept govt issued Georgia weapons carry license. Which is much harder to get than a drivers license. I was purchasing cigarettes. All my info is on this govt issued carrying license. She even made a comment " I don't know how many people make fake ids.

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Janice Hall

Jul 27, 2023
0

Mobile stores , never any in sweet tea …. Employees really rude about making any ….

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Dale Miller

Jul 27, 2023
0

The manager at the store 2924 is not doing a very good job ! The manager is always late to her shift. She's always messing up the employee's schedules. She's always messing up there hours. She messes up on the schedule.

She's always on Her phone loud. Talking about personal issues complaining about her life. The stores always dirty, she treats her employees. Terrible, the store is terrible. She needs to be retrained. She also leaves work for personal issues that have nothing to do with work.

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