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Circle K

1.0
527 complaints

Address

255 E. Rincon Suite #119 Corona, CA 92879

The overwhelming majority of complaints involve rude, unprofessional, and disrespectful employee behavior, with staff members cursing at customers, refusing service, and showing poor attitudes. Customer service failures are pervasive, including clerks being on personal phones, ignoring customers, and failing to assist with basic requests. Additional serious issues include allegations of racism, discrimination, substance abuse on property, and unsafe store conditions.

Common Issues

68% (71)
rudedisrespectfulunprofessional
54% (57)
refused servicewouldn't helpignored
26% (27)
racistdiscriminationdisability
18% (19)
overchargedrefundcard error
16% (17)
filthyrestroomstinks

Complaints

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Jason Rogers

Jul 27, 2023
0

The employee working July 26th at 9pm at the San Mateo, FL store. She is rude and has absolutely no customer service skills. Multiple times shopping this store she doesn't want to do anything except stand behind the counter. Ask her for cigarettes and instantly told we're out.

Next morning go back and that employee goes to the back and gets them. Tonight she was on the phone with someone (speaker) being loud, had to repeat what I needed several times because she couldn't hear over the phone.

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PamElla McNamara

Jul 26, 2023
0

I went in to get a refill in my own cup. 20 cup is 32oz. When I questioned the clerk about the price he told me that is the way it is and if I didn't like it not to come back.

So not only was I over charged but I was disrespected and treated like I don't matter. I will never go to a circle k again. No one treats me that way.

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Jason armstrong

Jul 26, 2023
0

I am being targeted and was told I was banned for loitering. I dont loiter I walk in get what I need and leave. They tried to have a no trespassing put against me thru police. I told police they had to have corporate approval 1st.

Have never been served with any paperwork. Of I try to send in other people to get me something they are now refusing to sell to them if it's for me. But they'll sell to other people for others that are supposedly banned.

The new assistant manager has been trying to get me banned since day 1 of hwr working there. Now they have the police looking at cameras trying to find something on me. And there isn't anything they can find. It's a personal witch hunt against me.

Courtney the store manager smokes weed with coworkers on the clock. They are constantly running…

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Joseph Tilocco

Jul 25, 2023
0

Very rude, Didn't want to give me my money off of cigarette purchase. Employee just said iam not dealing with this

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Shakita McNair

Jul 25, 2023
0

Go To Use Gas Card In You Have Sorry Workers On Exit 16 Who Refuse To Use The Register In Use Gas Card So I Once Again Didnt Get My 10 Cents Off A Gallon & All She Could Say Was Its Nothing She Can Do! & Not Receipt Paper At Pump…

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Goldysteffes

Jul 24, 2023
0

Graveyard shift workers allowed drug addict meth head boyfriend's too run around dealing drugs while harassing customers!!! Every single night A worker gave a drug addict store key to lock us customers inside the store!!!!!!!! Shes allowing drugged up boyfriend too run around dealing drugs I'm tried of it she needs to be fired!!!!!!!!!

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Jim crakig

Jul 24, 2023
0

Get rid of self check out . Just making your employees lazy and very rude and won't do there job. The customer is always right.

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Jennifer Vicker

Jul 23, 2023
0

Went for gas at store number 4701233, and to clean my windows. Every window wash container was empty with trash in them and no paper towels. One attendant on duty was outside smoking and said they were short staffed so that's why.

My issue is that you had time to step out and smoke but can't fill those containers. Even if you only have time to do one at a time it could get done in the time it takes to smoke a cigarette.

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John H

Jul 23, 2023
0

I have frequented Circle K at Indian School Road and Hayden Road in Scottsdale. Today, 7/23/23, at about 11:35 AM I stopped by to fuel my SUV. While I was refueling the SUV, I wanted to clean the windows. The cleaning tool (squeegee/sponge) was present, but there was no water in the bucket.

I checked all the fuel pump locations and there was no cleaning water in any of the buckets. I went inside to speak to the staff about this to see if they could provide some cleaning water. I saw that the two store employees were in the "back" room - nobody was out on the floor, or in front of the store.

After getting their attention, I stated the cause of my interruption and intrusion (it sounded like they were having a good time discussing something other than work items). The first employee gave me…

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Clark Dubose

Jul 23, 2023
0

Employee name Nate on Saturday and ask her to check my lottery tickets for P I had already gotten ones that had pay on them she declined and your other employee Mickey she was nice enough to service me about over $200 worth of fuel and gas that day And I asked Nate one time if she would process one gas tank she said she was not going to do it so I had to go back and

ask Nikki to do it terrible person for public relations to do that for no reason. All happened 22nd of July at 380 East Main St. in Ridge Spring South Carolina one of my order numbers was 702812 I have been going to that store since it opened and never had this to happen before in my life not good relationship at all With customers this lady named Nate thank you for your consideration Clark Dubose

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diane

Jul 18, 2023
0

This morning probley around 8 I Diane walked into circle k to get something to snack on store number935 the fat black woman and fat black man was standing toward the back of store where the drink at but one iles from drink when i came in store i was looking for some candy an chips at time so first iles was nutruiel bars so as i was looking at the bars the fat black women came over to iles where i was looking so

she stood their acting like she was listening to casher an person paying for their things an i picked up hunney bun and mr goodbar an black lady was still standing their an if you look at camera it will show you that i went back an put my stuff back a so the lady asked me where is the stuff i had and i told her i put it back she asked me 3 times and i start getting an attuide it…

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Enve

Jul 18, 2023
0

My complaint is about the circle k located at 3540 West 92nd in Westminster Colorado, being that I live right around the corner from this location I frequent this store daily. But tonight when I went in was going to grab a beer, pack of cigarettes, and some gas.

I knew what time it was, but as I went in, just for small talk conversation, asked the gentleman working"hey I made it before 12:00 to get a beer right, I think I still got a couple minutes" he got noticeably frustrated because he had to stop what he was doing, mind you I've worked at a gas station, I know that can be annoying, but he stopped and turned around to the counter and looked at some kind of clock somewhere on the counter and said no you just missed it.

Again I knew what time it was, so I said okay that's fine, I told…

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Samantha Griner

Jul 14, 2023
0

I wouldn't even give this store 1 star but it doesn't have an option for that. The GM here sucks, store is disgusting all she cares about is smoking cigarettes. 23, no name tag so no name to give he is bald and has tattoos rude as all get out just because he had a line for lottery.

You need to hire better employees here, GMs hires representation of themselves and it shows at this location everyone complains or has crappy attitudes same as the GM you have here.

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Mary Helen

Jul 13, 2023
0

every single time I try to cash my lottery tickets while a certain employee JAE is working she tells me the lottery machine is down now it's statistically impossible that every single time she's working the lottery machine is down but no matter every time I walk in and she's working I can't cash my lottery tickets either somebody needs to teach her how to use the machine or she needs to get a different job where math is not required

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Danielle Kutnyak

Jul 12, 2023
0

Ashley bedlak absolutely should loose her job! Worst customer service I have received anywhere in my life

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Byron Elliott

Jul 12, 2023
0

I always go to the Circle K on Indian School to buy lottery tickets etc. Almost every time I go,late afternoon,the employees are stoned and provide really poor service and use protein language. I will not go back!

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Sara well

Jul 11, 2023
0

The store in champlin across from target. The employees are very rude there is no customer service at all. I walked in yesterday to a wet nasty floor and the employees were standing around. The manager walks up as there's a line of people and only one person was ringing.

This place has went down hill every since the other manager left the African American girl she was the best personforthisstore. The store was always clean and the staff was more porfessional. All you could hear is swearing from the employees about two employees being late etc.

We have shopped here since it opened and we definitely won't be back. Fix your rude staffing and managers/management.

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Gwendolyn brooks

Jul 11, 2023
0

I came into the circle K about 3 weeks ago. Now traveling with my daughter and son-in-law and I experienced the most rude and impatient worker at the circle K as we stopped at hardeeville South Carolina I found out next door from some of the McDonald's employee that the young lady that was being very rude to us was actually the store's manager which was a very shock to my surprise that she did not know how address customers or speak with them in a welcoming manner

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Susan c

Jul 10, 2023
0

Just had a employee scream at me over a lottery ticket being cashed in

Went around the counter and wanted to fight me and yelled in front of other people who said they would be a witness if needed

I walked out of store and she followed me to confront me

Was scared for my life and left

If this is how you run your stores will tell everybody never go there right now

Location of incident is

Route 43 in Streetsboro ohio

Happened today on July 10

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Jose C. Chavez

Jul 10, 2023
0

AROUND 6:25 PM I PUT A 12 PK OFF MILLER LITE BEER ON THE COUNTER. I WAS GOING TO RUN MY CARD WHEN THE FEMALE ATTENDANT SAID SHE NEEDED TO VERIFY MY AGE. D IN YEARS. SHE SAID SHE STILL NEEDED TO VERIFY MY AGE.

I TOLD HER I DIDN'T WANT THE BEER. I UNDERSTAND THE SHE WAS DOING HER JOB. AS I WALKED AWAY SHE CLEARLY SAID "GET THE FUCK OUT OF HERE". M'S NAME AND NUMBER. SHE SAID NO AND I ALSO ASKED HER FOR HER NAME.

SHE HAD NO NAME TAG. SHE SAID SHE WASN'T GIVING ME HER NAME. THER WAS NO NEED FOR HER TO TALK TO ME LIKE THAT. I NEVER DISRESPECTED HER. IT'S ALL ON TAPE. THID INCIDENT WOULD NOT HAVE HAPPEND HAS SHE NOT TALKED TO ME IN THAT MANNER. T. PLEASE REPLY THANK YOU

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Staci dorn

Jul 9, 2023
0

We stopped by the circle k on hwy 19 at the interstate off exit 18 in Aiken SC the cashier wouldn't ring us up was cussing at everyone calling the customers ignorant said she don't give a f*ck about the customers standing in 100 degree heat her truck order is more important than the customers wouldn't let us get a fountain drink so we walked into subway to order something and she comes over and tells the subway worker she is shutting subway down when we started to do our order there if this is how you allow your employees to treat your customers then

your going to lose them she was cussing people out for coming in the store I understand the truck order needs to be done but it could have waited until there was another cashier on the clock or she could have had another person in there…

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Blake matz

Jul 9, 2023
0

I went into the shop and a black lady said to me “HEY! Little girl y body go put some shoes on or you can’t get nothin …….yeah that’s right go get your shoes on!” In front of everybody and I left crying because I forgot my shoes at home

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Meagan Wilson

Jul 8, 2023
0

Alan at the Circle K in Johnstown, Ohio 43031 #4705695 is curt, cocky, intolerable, and just flat out rude. Not only have I seen him be this same way to other paying customers (as I go here almost daily), but I have just experienced the same treatment myself.

If he makes a mistake instead of excepting his mistake, apologizing, correcting himself/offering a solution and moving on, he instead will blame the customers and talk in a condescending manner towards them. Needs training in attitude and customer service!

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Troy Taylor

Jul 7, 2023
0

July 4th had employee tell me to shut up twice name Chris and asst manager back him up....melissa

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Nathan Horne

Jul 7, 2023
0

I'm not making a complaint about Circle K but it's against the police officers in Cochran Georgia 31014 in June some guys came pointing guys at me Circle K lot 148 E Dykes St Cochran Georgia 31014 phone number 478-934- 7534 (911) was called at night when it happened Two Police Officers was pointing on the video tape of Circle K tell the guys that I guess came to kill me we're I was sitting at to shoot at me...

The police officers was trying to get me hurt ... I want them guys locked up and the the two officers that came no protest and serve me to get fired and show the video tape to higher people so something can get done about this because I could have lost my life that night... Thank you...

I'm a victim of identity theft and I have a IP pin number from the IRS... I am a College Student…

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Tonie jones

Jul 5, 2023
0

Wendy Jones was rude, had an attitude, snatched my money from me, messed up my order and refused to refund me my money. Then refused to let me speak to a manager and blamed the situation on me.

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Jordan

Jul 4, 2023
0

I was in North Myrtle Beach SC on 6th Ave in watched this girl Ashley sale my son cigarettes without asking him for a I'd just a date of birth like anyone can lie bout that her conversation as she was talking to someone else on the phone bout sleeping in her car being told to hold on I finally dropped my stuff on the counter n said bye with another insult fuck you as I walked out how rude never thought SC was so rude I will make sure I sue if she doesn't get fired

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Tamayo Adams

Jul 2, 2023
0

Customer service is very poor. They tell people lottery is down so they won't have to be bothered by it. They lock the doors at night and sleep in the bathroom. I have been inside the store and no one was there to service me.

The shelves are often bare and store is always dirty.

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Tia Emrich

Jul 2, 2023
0

Gabe at fort Lowell and 1st was very rude and unprofessional, me and someone else walked in who we didn't even know each other and made a quick conversation I went to the veer aisle and the other person went on the other wise he asked us both for our id even tho he wasn't looking at the beer and denied me service due to the other fellow not having his id. Then had to run all over the place to get what I needed.

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Gregory morgan

Jun 30, 2023
0

I was in the circle K on highway 17 here in fort Meade Florida 33841 when I attempted to get Cashback earlier today when I reached the register I asked to donate 50 cent to the red cross fund and choose to receive Cashback. The cashier MATT deliberately declined my transaction multiple times with multiple people in line behind me.

I have done this multiple times in the past year or so. Instead of honoring my request he proceeded to decline my transaction so I stepped over to the next register where he hen proceeded to whisper in the ear of the other cashier telling her not to honor my request as well.

I have never in my life been so embarrassed while in front of multiple people waiting in line. He then told the other cashier. A younger female to lie to me about why they wouldn't honor my…

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JULIANA HERNANDEZ

Jun 30, 2023
0

I'm still waiting for someone anyone to contact me regarding my over charge since May 12, 2024

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Marcella Clark

Jun 30, 2023
0

75 for 5 gallons it even says it on the machin a 1 gal is 35 an I've never had any problems until the other day when i got home I realized it had charged me 5 dollars for the on 5 gal jug we called they said they would take care of it and said other people had been saying the same complaint an they were going to do something to make it up to the customers.

But then today I go an it charged 5 again so I took my phone inside to talk to a manager an show them what's happening. 75 a gal an so I explained to her if that was the case I should have been charged more.

I asked her to please take a not for her manager to call me she was very rude an I highly doubt I will actually get a call back for it because of the way I was treated. All I wanted was the refund for the money I didn't spend an…

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Destiny Falcon

Jun 30, 2023
0

Hi, I live in the University Area in Charlotte, NC. There are three Circle K's that is in my area. I visit all three and get the same experience! The first store is on N. Tryon near the Super Walmart.

I recently had an altercation with one of your cashiers because she "thought" I was upset because she forgot to charge me for gas. When in reality was ready to pay for it until she started bad mouthing me in front of other customers.

I told her she ought to be a little more professional than she is acting. Her manager had to come her down as I was walking out the store. I decided not to get the gas and went to another store.

It's unfortunate for me because I like to go to that gas station since it's right next to Walmart and my child's school. There other Circle K that is very…

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Anthony Griffin

Jun 28, 2023
0

I am 68 years old and have never had any complaints about your stores or any others.

However, today at your Grafton WV store I encountered the most hostile employee that I have ever experienced in my life. I was verbally accosted for nothing more than showing my ID in some way that displeased her. This situation was uncalled for.

Also there were others in line behind me, that were also very shocked at the most hostile attitude that was clearly spoken to me by your clerk. I have never been one to complain about substandard services before. However... substandard and deliberate rudeness are not the same. Once again.....

I normally would give a $hit. or not... from this day forward. All of your employees have always been kind, friendly and professional. However.... you should know this…

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Rhonda schuhwerk

Jun 28, 2023
0

I went to circle k on 9/27/23 at about 910pm I needed gas I had 4 dollar bills and a bunch of quarters so appox 17 dollars total the cashier informed me she didn't need more quarters but I needed gas she said she didn't have to take my quarters so I got to get 4: and some change in gas I had to pick my husband up at work in Missouri this happened in Madison il the cashier was very rude I just started going back in this do to the fact that the girls who worked there prior were very rude now it's happening again I don't think that using quarters should be a problem they spend anyway I'd really like to use this store it's close to my home but

if this is the way they treat people id rather go someplace else who appreciates my business I gamble as lso and so spend a bit of money I get a lot of…

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Robbie Walker

Jun 25, 2023
0

The manager at store 10744 needs to be replaced. She's rude and I went today and I couldn't even get a bag for my purchases. Not good. I'll be changing store's

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Bertha Navarro

Jun 23, 2023
0

Circle K at 4 N. Wabash in Chicago. I am hard of hearing and had trouble understanding the clerks because the music in the store was loud and I there is a shield between the clerks and the customer that makes it hard to hear.

I mentioned that I was hard of hearing, and to my horror the male clerk started to whisper to the female clerk and giggling, which I found offensive and unprofessional and in violation of ADA! There was another employee in the store, not sure if she was the manager, if so, she said nothing to the clerks stop their offensive behavior.

I will never go back to that store or any other Circle K.

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Heather

Jun 22, 2023
0

I go to a circle k located in Bloomington Indiana where the store is managed by a lady named Bobbi. Bobbi is a very rude, very ill mannered person. She treats her employees like shit, most of them look absolutely miserable like they've had their soul sucked out of them.

Their moral is so low they can't even provide good customer service. She also smokes her cigarettes in front of the door, regardless of who is walking through. All the kids and adults are having to walk through her smoke clouds just to get inside.

She's very loud and obnoxious and doesn't use the best language a person in her position should be using. The store is ALWAYS dirty, there's always straw wrappers and bits of dirt and grass everywhere. The counters are always sticky and cups are rarely stocked, and asking for…

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Willie O MAhony

Jun 22, 2023
0

I wrote some weeks back complaining at the refusal of the circle k branch in Blackpool cork to accept a 100 euro note. No signs to the effect , the note was not checked etc. I got no follow up from filling out your online form.

So my comment is poor service and I will be transferring by fuel requirements elsewhere.

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Donna smith

Jun 22, 2023
0

At 12:47am on 06/22/23 me and my fiance went to circle k to get gas and oil. We live in wytheville va store is located on peppers ferry rd. At this location I have worked for this store through shiftsmart several times was even offered a lead job for this store but after tonight we will not be returning to this store at all.

The women working was very rude to us as my fiance paid for gas I played lottery machine then we went to look at the oil together at which time the cashier came around to us and said " you two shady motherfuckers can get out of this store" when I asked why she said "because I said so" I told her how are we shady and that we work for this store often but

we will not be helping this shitty store out anymore. She precidid to cuss at me and tell me " you act shady you…

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George

Jun 21, 2023
0

Very rude girl closed store early and does not work the window like a good employee always says stuffs broke or doesn't work so she don't have to get it

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Kenneth Brannock

Jun 20, 2023
0

The Circle K located in Pilot Mountain, NC 27041 has a problem with providing receipts at the pumps. I have had to go inside the store to get my receipts after pushing the "YES" button at the pump many times and in the pouring rain a few times.

I complain with the cashier about having to come in many times and nothing seems to correct the problem at the pumps. I only get some lame excuse just to appease me and send me on my way. This is very poor service at this Circle K as for providing receipts at the pumps.

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Sommerae seelinger

Jun 19, 2023
0

I was a assitant manager for store number 4704216 I quit working there June 6th 2023 because of all the drama and things going on and a store manager that just had no interest in managing her team... Upon me quitting I got very upset when my paycheck did not show up like it always did I texted store manager and after several hours of no reply I said I was guna make a report to Wich this women Jamie Wagner the store manager started calling me a idiot, so

now today is June 19th and she's messaging me again talking crap even though I have not messaged her since that day she's harassing me and accusing my husband of saying things he didn't say and still calling me names, u may Wana check her times she worked to because on several occasions she would leave the store for supposed appointments…

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Lisa

Jun 17, 2023
0

II was refused service & assaulted by the cashier on Saturday 6/3/2023 named Angela. She's a good rat from my neighborhood & has petty & mental issues. The problem she has with me & others should not have interfered with her ability to serve me.

She assaulted me in front of other customers calling me names & pushing me with her hand's & body. Screaming obscene words. She's in drugs & is violent. I'm sure it's caught on tape.

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Annette Baruch

Jun 15, 2023
0

The styrofoam cups feel like they have been getting thinner and thinner. Sometimes the Polar Pop cup even breaks as I try and pull it out of the dispensing mechanism.I do not have long fingernails, and I do not have extra-ordinary strength. The integrity of the cup has changed.

Twice in the last week, I have punched a hole through the cup as I reached to pick it ip from the table. Soda went everywhere and caused a huge mess, and I “spilled”most of my soda…

Please go back/get stronger cups!

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Julie

Jun 15, 2023
0

Store #20703444 I was buying lottery scratchers and was telling the cashier the numbers I wanted, she got rude and told me I needed to give her numbers, I got aggravated because I knew how to ask for them, because I also work for circle k, she then got really rude and said she was hard of hearing and said if I was going to talk to her, look at her face.

She could of handled that different, before I started to work for circle k , everytime I went inter her store she was very rude, the receipt said her name was Kris, she really needs some more training because rude people like her drives customers away and gives the store a negative reputation for customer service, granted she has a problem with being hard of hearing, she shouldn't take it out on customers and maybe just let us know so

we…

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Katelyn Tustin

Jun 13, 2023
0

I went to the circle K in manhattan monee IL, and was met with absolutely HORRIBLE costumer service. The cashier was named Debbie and she was a heavy set white older lady named Debbie. She was fixing a chewing tobacco shelf and me and my father waited there for five minutes before asking her to please take a break and allow us to purchase some gas.

I was on my way to a doctors appointment that was very important that she made me 20 minutes late for and that was canceled as a result for her refusal to help my father. She told my father to “be patient and wait that she was busy” “wait or go to another gas station but I’m not helping you until I’m done” my father became upset and

reminded her that there was a line and that he was running late for my doctors appointment and she said “I don’t…

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Johnny

Jun 13, 2023
0

Tiffany the manager at your store on hwy 146 and Missouri in Baytown Tx. Is quite the smart ass. Very rude and unprofessional. I will NOT be going to any of your stores anymore.

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Sabrina r Jackson

Jun 11, 2023
0

Hello. Upon trying to return an item, Patty at your chandler blv location in chandler az became aggressive and inappropriate. She denied my return even when offered proof of purchase for a carton of cigarettes we had just purchased. She then denied an exchanged for the correct carton.

Mind you the box was not open and had just been purchased. The cigarettes were not the correct kind that we requested and we hadnt noticed until we walked out of the store. She became enraged and confrontational. She started yelling and went around the counter and got breast to breast with my husband and yelling in his face to get the Fuck out of the store and she wasn't going to listen to anything else we had to say.

I saw this and walked up to her and told her she needed to step back and not physically…

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Gary Butler

Jun 9, 2023
0

6857 s Broadway Centennial colorado The big redhead lady at the regester is the rudest person I have ever dealt with in retail. I just moved over here and for 3 days in a row she is such a bitch. I'll drive a little further to go else where.

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