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Circle K

1.0
534 complaints

Address

255 E. Rincon Suite #119 Corona, CA 92879

The overwhelming majority of complaints involve rude, unprofessional, and disrespectful employee behavior, with staff members cursing at customers, refusing service, and showing poor attitudes. Customer service failures are pervasive, including clerks being on personal phones, ignoring customers, and failing to assist with basic requests. Additional serious issues include allegations of racism, discrimination, substance abuse on property, and unsafe store conditions.

Common Issues

68% (71)
rudedisrespectfulunprofessional
54% (57)
refused servicewouldn't helpignored
26% (27)
racistdiscriminationdisability
18% (19)
overchargedrefundcard error
16% (17)
filthyrestroomstinks

Complaints

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Quentin Holloway

Jun 9, 2023
0

On June 9th at about 8:00 am the assistant manager that was on the ship used racial slurs calling me the n word stating that she don't have to sell me anything in the store just previously the day before she was in discussion with three other officers regarding black people and how they act in society however I explained to the lady the assistant manager if she mind hurrying up so that I can get the items that I need and leave about my business she got upset and

told me that I would need a ID to purchase cigarettes now for approximately one year I've been coming to that store and had to show my ID one time in the same assistant manager who told me that it's okay I don't have to show her my ID any longer she know who I am has been selling me cigarettes for approximately a year since but…

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Ken Thomas

Jun 8, 2023
0

Your employee Dantae at the location on Bert Kouns Industrial Loop in Shreveport near I-49. Circle K #2707781. ) has very little social skills and should not be a main contact for your customers. " - how is that a proper greeting.

However, that is a minor issue. My concern, and primary reason for voicing this concern, is that he has no skill or desire (or perhaps both) to make things right with the the customer - or at least reach a mutual understanding.

I am a Sip-Saver member. Have been for about a year now. Awesome program. Thank you for allowing this to happen. Occasionally the system will not recognize a telephone number. This is not frequent but it happens enough that it is of note.

Yesterday, June 07 2023, I stopped in and it was time to renew, which I did. Dantae assisted me.…

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Krissy jones

Jun 7, 2023
0

Shalanda is very rude to customers and employees y’all need to get better managers and assistant managers too she got 1 more time to play with me like I’m a child or talk to me crazy . And another thing her attitude needs to be checked for I check it for her lil rude ass heffa

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Aliyah Johnson

Jun 6, 2023
0

I was hired on to work by the assistant manager. When I come back for the interview with the owner he told me they don't hire black people and they could not hire me. I stay in a prejudice town anyways, but I'm tired of not being able to get anything due to my color.

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Mae Havens

Jun 6, 2023
0

I am along time resident of Chino and proud of it. My mom bought a ponderosa home there. Sixty years ago I went off to college Graduated in now have an accomplished career. I moved out to rancho palace verdes.

I recently just had to move back to Chino to care for my elderly Parents who are both ill. The circle K... I speak of is 12895 mountain Avenue, open 24 hours though it was closed most of the time so it's not really open 24 hours.

I went there so many times to get gas and multiple snacks and things like that. And it was always closed so I don't know why it says it's 24 hours. Cuz it's not that's besides the point the first altercation I have ever had.

I have never been in a fight with anybody in a department store or gas station or convenience store. I am always pleasant and…

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Clarence

Jun 5, 2023
0

I enter the store. The store manager is counting money. She said she’d be right with me. I asked for tobacco products. She asked me for my ID. I told her my date of birth. She told me she had to scan my ID I walk back to the car to get my ID, then I hand my ID over to her so she could scan the back of it.

She leaves to go get the product still having me wait for her to return to the counter I denied the purchase after realizing she didn’t have to scan my identification card to confirm my age.

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Jesse Vanderveer

Jun 5, 2023
0

Today 6-4-23. I went to my local circle k in etowah TN. I was only there for juul refills. I was aggravated, this supposed to be a CONVENIENT store! so to prove a point I drove the 10 miles to Benton and got my stuff.

After getting good service at the Benton store I went back to etowah to educate the employee on the new training he obviously paid no attention to.... I will no longer go to the etowah store and I'll be letting folks I know not to either I hope they do better in the future if there was a negative rating I'd give one to etowah....

Benton store I'd give a 10.

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Dayna Miller

Jun 4, 2023
0

Cashier took my $20 cash and set the wrong pump. I never got my gas I paid for and was told oh well that there was nothing she could do about it. I WILL NEVER RETURN TO THAT LOCATION. THEY SHOULD HAVE BETTER MANAGEMENT AND SUPERVISION ON STAFF THAN A BELIGERANT CASHIER CURSING ME, the paying customer, like trash!

This is a picture of me leaving the store with my gas light still on after paying for $20 gas in cash.

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Amber

Jun 3, 2023
0

No one shows up to there shit and I'm saying Manager cocoa fl camp rd and I'm not a manager I should not have to close the store down

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Akay

Jun 3, 2023
0

Your manager Nikki shiranda Ford...... Has been going behind the store while on the clock and doing methamphetamine!! She has relapsed and has made a spiral downward!! She is very rude to women. And she is EXTRA friendly with the men!

I hope this will be dealt with in a professional manor! Also Ms. Ford doss sexual favors for money while at this store... (In the restroom) Hopefully this complaint falls into the right person and trash like this won't continue to represent Circle k INC.

Thanks for your time sincerely ME

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Margaret Young

Jun 2, 2023
0

I came in to grab something's early morning & the young lady who rung me up walked up got on her register without even properly greeting Me gives me my total. I only come there for convenience i live in the neighborhood.

She was somewhat slim I believe. African American with long braids i believe. Location 3004 broad river road

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Dennis Nicastro

Jun 1, 2023
0

I am a longtime circle K customer and this morning I went to a franchise circle k on the corner of vetrans blvd. & Kings Hywy. The employee said the don’t and won’t honor the sip and save . So I said then you can have it and put the drink on the counter .

He then said if I wasn’t such a Di€k he would have given it to me. Then he followed me out of the store screaming that’s right I better leave cause I don’t want to get Fu€ked up over a drink kept threatening me and trying to verbally and physically assault me .

I don’t know how you people run your business but if I ran my company that way I wouldn’t have any customers . This is inexcusable and I not only have a bunch of witnesses but I have the whole thing on video .

I want something done about this or I will get statements from the…

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Yashira Colon Perez

May 29, 2023
0

I had hit a pot hole and now my car is shaking and I have an appointment tomorrow for my van and y’all need to fix this as soon possible now my shocks are missed up do to the fact that I didn’t see the pot hole it was at night and I went back to take photos of the hole I have witnesses as well

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Ramesh

May 28, 2023
0

Counter staff was rude and ill trained to deal with customers.. Young and brainless idiot. I visited the store on Saturday the 27th of May for Beer Can,picked up and approached the counter to pay.. ,I said it carried a tag of 3 39 at the Cooler ..

counter and asked to move... How can you employ such manner less bastards?

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J. Lee Olivas

May 26, 2023
0

My complaint is about 2 different circle K stores . The first is the store at Mesa Dr and University in Mesa Az, The other store is at Broadway and Extension also Mesa. I usually stop at 7-11 but I went ahead and stopped at this store.

Each circle K has been so nasty you’re scared to touch anything. I witnessed hot dogs on the floor , nasty soda machines and horrible customer service. Why doesn’t mngmnt care about their store??

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Chet

May 23, 2023
0

Sip & Save wants to resubscribe two weeks after purchasing. This has happened several times. One day you are told "it's just this machine" but the next day it's the other machine. Today a new system was put in, smart checkout, conveniently the other register wasn't working. Apparently nobody knew how it worked because any store, global or not, wasn't in the system because you paid full price. Another words it comes back around to the Sip & Save issue.

Sip & Save is just the start.... expired food, wet floor, gnats in the donut case, flying around the polar pop machines, etc. They have bugs and they are not hiding.

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Tammy Greer

May 23, 2023
0

Your gasoline is really bad fact ….. tested it out just to be sure…. Yup pissing through gas since filling at circle k …. Starting talking to others who have had same experience….. I will be sure to let everyone I know not to use your gas ….

And I’m posting anywhere anyone will listen tired of being ripped off

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Tonya Slater

May 23, 2023
0

Store # 3417 in Alexandria, LA FREQUENTLY locks the doors for an extended amount of time. I have now been waiting 20 minutes for the clerk to open the doors. THERE SHOULD BE 2 PEOPLE AT LEAST WORKING AT ALL TIMES. This is SO frustrating!!!!!

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Waylon King

May 20, 2023
0

thanks Waylon king 941-301-7317

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Jennifer Bushnell

May 18, 2023
0

" well I was confused about her comment so I said nothing. " I said "Right " and then the next thing she said made me want to throw up and left me and my 16 year old daughter without words, she said "Yep its crazy all the jacked up people who out there still walking around even after they almost killed somebody by beating em wit a baseball bat, and

leaving him left to die, LIKE YOU DID, AT YOUR HOUSE, ON YOUR FRONT PORCH! " I looked at my daughter and my daughter said to me "Mom, did you just get what she said to you? " She was clearly very upset by the employee's comments to me.

I just wanted to get my kid and get out of there as quickly as possible, I only had $100 bill and my total was less than $15, but I was so humiliated and felt so violated and insulted and was so upset that I…

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Terry Gambler

May 18, 2023
0

Complain on your food every time we walk into the defiance ohio's circle k the food is nasty Is on the grill items I was there last night and there was 6 fire. Sausages looked like they've been on there for all day I asked the clerk how long they been on there and she said she did not know.

This is constantly this way at the Defiance ,ohioCircle K the food is exgusting. They should make sure fresh food is on there all the time You see Them sitting outside smoking I go in there around 10 o'clock at night and the food is very excessive and that is poor business and that is car saved you money there's.

No one is buying the food guess they don't want to take care of it.

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Sally Smith

May 15, 2023
0

Circle K on Mansfield Rd in Shreveport LA. I just left the store I was told it's shift change the door open and not lock neither was a sign on the door . The employees that work there is rude idk who the manager is but she need a new crew .

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Marie

May 14, 2023
0

05/14/2023 An employee named Nataly from Circle K Chino Hills branch approached me with a very rude, unprofessional manner by telling me this.. "what's your problem" & started slamming the cups just because I brought up to their attention that cleaning is required on the coffee machine,& that it only filled up 3/4 of the red medium cup.

She said the red is Large, & continued slamming the cups. She also said the cleaning required showing on the coffee machine pertains to simply just cleaning the tray. I told her there's no need for her to give me attitude just because I brought such matter up to their attention.

She said I don't have to buy there if I don't want the coffee. She has no right to be in front of the customers with that attitude, & she needs to be fired!

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Ricardo Rios

May 13, 2023
0

We stopped for fuel at Circle K on 12 Ave & AjoWay Hwy, Tucson, Arizona 85714. There is a street element to the staff a few are able to rise above and be professional providing customer service, then there is the polar opposite.

After having to hear the two employees talk about scheduling of time off requests rather than attending costumers in line. I asked for the gas pump we parked in front of amount of purchase, paid, proceeded to fuel up. Nothing is working all the while the car opposite of me fuels up.

Turns out pos set my purchase for a different pump and they drive off. I don’t think anyone would appreciate this. No attempt to make it right. There are ways to resolve these situations especially when they’re a disregard for paying costumers.

QT & Speedway on the other are an…

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Mrs. Lopez

May 12, 2023
0

Overnight employee threatened me with his dog that he brought in the store because he thought that my husband was not gonna pay for the food that he was eating. While we waited for his money to come in at 12 he told the emplyoee that he was going to pay just that he was waiting for midnight just cause of my husband appearance he discriminated him by thinking that he was gonna steal from the store when we have shop there numerous times i went to tell him that why he took his dog down just to threaten my husband that it wasn't right there is food in te store and

hairs of his dog falling that is not ethically. I have worked for convenience stores and i had never treated any customer with disrespect. He even carries a knife big knife on him i felt scared, felt discriminated,embarrassed i…

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brad gattis

May 10, 2023
0

store 2704400 on7217 s western amarillo tx 79110 has a customer service problem. the drinks are never ready. No lids twice the last 2 months No cups three times the last 2 months. Always out of straws and when they do have then it is the ones for frozen drinks.

Now they never have ice tea made. It is old or just completely out. went in 3 times this week and never any tea. Noon and 2pm and then 3 pm. My wife and i are wasting our money on your sip and save.

We will not renew them when out. I like your drink prices but quite drinking soda and went to tea andNO customer service for me now. I have been a customer since the store opened but i will have to go back local and skip your corporate store.

I know you will ignore this but sure feel better telling someone about your lousy service and…

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Tione robinson

May 8, 2023
0

The circle k on vintage park, its like since the occurrence with the white male that called me a nigger i have to have an issue here . Darnell, the cashier has a horrible attitude and was basically refusing to give me my money because he was mad that i didn’t answer him telling me to tell him when i need cash back 3 days prior…because hes been closing his register early.

The light skinned manager was there while he refused and acted an ass , she didnt say or do anything about darnells behavior instead she attempted to correct me. Your employees are very unprofessional. This is starting to become an inconvenience store.

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Shakira Ward

May 7, 2023
0

My complaints are the same. I go to circle k for convenience. The location is close to my place of employment I buy gas regularly and iced beverages only I shouldn't have to be discussed regularly in conversation because I don't buy junk food .

I don't eat candy , cakes, and pies. What I eat where I eat with whom I eat is nobody's business. The comments are repetitive and ignorant. April 27, 23 I was being followed into the circle k by a coworker who constantly stalks and harasses me I went to the store workers for help they don't wanna do anything about my concerns but can comment on what I buy ?

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Naila Marie Cox

May 5, 2023
0

The manager Lori at Circle K on the corner of 2nd Avenue and Manchester rd. is absolutely rude and unprofessional to customers as well as employees. She discusses other employees business with employees in front of customers. She gossips about employees to other employees and customers.

She’s rude and snappy to customers and the store is going down hill since she’s been manager. Several people are upset with the service there and the way they treat their employees is absolutely vile and deplorable. The restrooms are always filthy and the store is never stocked or cleaned.

There are way too many customers for the little amount of cashiers they have so the lines are ridiculously long. Lori had cursed and used profanity in front of my children and snapped at employees and customers before.

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Isaac Ortega

May 5, 2023
0

I went in to buy a gift card at 5:50PM on Thursday, May 4. I also grabbed some free polar pop carrier bags as well, about 6 or 8 of them. I was going to use them for my UberEats delivery job.

When I bring the gift card & the bags to the register, there was a white guy with a goatee behind the register. When I told him I had grabbed a couple of bags, he started talking to me so disrespectfully. "No fucking way dude.

Those are too many fucking bags. You can't just take them all like what the fuck". I have never heard a cashier talk to me so disrespectfully in my life. If I really wasn't allowed to take 6-8 polar pop bags (WHICH YOU ARE ALLOWED), he could have just asked me nicely "Hey no we really need those bags but you can take a couple" would have been a just fine way to say it and

I…

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Sarah locken

May 4, 2023
0

I've been trying to get In touch for 3 weeks. Noone has responded. You guys put up a spot light on the side of your store at 9th Ave sw Moose jaw SK canada. and it shines directly into my whole yard and lights it up so anyone at the store can see everything in my yard.

Not only does it shine in my yard, it shines into all of my windows so I can't even have my window open at night to get cool air because I'm under a spot light. It also flickers constantly. All of the neighbors have got together and it bothers all of us There's 4 houses that it's disrupting.

Someone needs to get back to me ASAP Thanks

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Corey patton

May 4, 2023
0

m. I stopped at the circle k in Tucson at golf Links and pantano parkway to use the men's room in the middle of going the two female clerks started banging on the door I told him it was occupied they told me I couldn't lock the door there was no signage so

I told him to put up a sign they continue to yell at me when I came out of the bathroom I told him that I was a disabled veteran I was 51 years old and when I had to go I had to go I locked the door naturally like anyone else would do when they go to the bathroom the clerks told me that they don't lock the door when they go and

continue to yell at me they both told me to go home and use the bathroom I explained to them that I didn't have time to make it home to use the bathroom and that that store was my only salvation for dignity…

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Jason

May 4, 2023
0

The night crew always shuts bathrooms down because they don't want to clean them open them up for certain customers employee very rude racist it helps who he wants to help who he likes who he doesn't like he does not help shut down when he's cleaning gets mad at you when he mops the floor and you walk in and walk on his floor if you flip a cigarette in the parking lot you get home to you just a very rude and uncomfortable place to go

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Patricia reid

May 3, 2023
0

Employee followed me into public restroom ....and watched me from around the corner and glared at me ... Do not appreciate being watched while I use the restrooms and wash my hands ....Patricia reid .N Las Vegas ,Nevada 89030 store # 9534...address w Craig Rd

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Sarah

May 2, 2023
0

When I was at this circle k a few weeks ago a female employee was screaming at everyone telling them to get out and being extremely disrespectful, she then persist that she is going to walk out and quit and leave the doors unlocked since her coverage didn't show. So when I was in the store she was literally bugging out giving attitude and not helping a single customer and even customers were afraid to go into this store. I was here around 1020pm, and customers telling everyone becareful, then she storms out leaving the store unattended saying she quits. Come to find out, while going back to this store, she still works there and continues to show the same disrespectful attitude towards everyone. I managed to get her name it's Kimberly.

Please have this taken care of

Thank you Sarah mason

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Marc Shear

May 1, 2023
0

The clerk screamed in my face “Do you think I give a fuck about you” when I said “I’ve gotta go”. There was an argument going on when I walked into the store between the clerk, and several people that were wanting to use the restroom.

The clerk kept telling them the bathroom is out of order, and they wanted to argue with him instead of him kicking them out of the store, he screamed in my face. When I simply said look, I’ve got to go like can we get moving I didn’t say that part but it was like that’s what I was trying to get across Because why should he be arguing with them instead of helping me so

he kicked me out of the store, meanwhile screamed in my face spit went in my face that is disgusting behavior of an employee. I’ll never go back in the store. I want somebody to contact me…

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Renee Stroud-Ouellette

May 1, 2023
0

I have been doing business with Circle K, 6278 University Drive, Huntsville, AL 35806 for more than 13 years on and off. I have literally spent hundreds of dollars in this particular store.

Today is the first time I have been insulted to the point that I am writing to your company. At 1:00 p.m., Monday, May 1, 2023, I went in to purchase cigarettes and some pork rinds. The machine asked if I wanted cash back, I pressed $40. The clerk informed me that I couldn't get cash back. I explained that the money was deducted from my account at the point of purchase. The clerk asked the manager and the manager stated that that the clerk did not have the fund in her register.

Mind you, when I arrived and departed, there was no sign on the convenience store door or on the register. If there had been,…

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Kelly prie

Apr 30, 2023
0

Your third shift employee letting a homeless guy stay in the store all night with her while doing drugs with him and giving him free stuff check your camera tonight you’ll see him on there he has a navy hoodie on and Amber is your employee The address for the store is 4221 S. Emerson Ave., Indianapolis, IN 46203 the phone number to that location 317-780-8812

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Cynthia Taylor

Apr 28, 2023
0

I have a complaint against your store located at 1515 Wurst Rd Ocoee Fl. The manager Rebecca is very rude to her employees and the customers and from what i was told this is has been a long time. She doesnt care if her employees are sick and contagious and i overheard her tell one of her employees that if she had Covid come in to work and dont tell anyone!!

Something needs to be done about her ASAP

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Rebecca Weber

Apr 28, 2023
0

Hello I just left circle k on dysart and thunderbird in el mirage az. I go to circle k every day and night and I bring in cups so I can get ice since it's hot in az. 50 each.

I will not be going back to circle k and will take my business to qt since they treat me great and not with attitude and it's against the law to not let me get water or ice with my own cup especially in az. I'm going to do my research and see what the next step will be.

Thank you for your time!

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Jeanne Dorothy

Apr 27, 2023
0

I went into a Circle K this morning on Main St in Greenwood Indiana which I have visited many times. This morning an employee named John was in a verbal altercation with another employee. He kept yelling at her and even told her she was on drugs.

Very unprofessional of him and he’s always hateful anyway on a normal day to customers. When I do go in and he’s working I cringe if I have the to step up to his register. I won’t be going back there.

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Erin

Apr 26, 2023
0

I frequent store #4589 in Jacksonville NC a lot because it is convenient for me on the way to and from work. Today I stoped in for a drink and a sandwich and some gas and was told by the manager (Lexi) I had to use the new self checkout machines there which I did not like.

I’m ok with having them for those that want to use them but being told I had to use it seemed a little much because it should be the customer’s choice. I put my stuff on it anyway because whatever but, when I was not standing next to it she made a comment of “it’s not going to hurt you” and I explained that I just don’t like those machines at all and

then she proceeded to laugh at me with (I found out later) HER higher up standing right there. I understand that my want to not use those machines might seem funny to some…

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Danielle

Apr 26, 2023
0

59th Ave and camelback phx,AZ. Never give receipt @ pump, price seemed high, so I went inside for a copy. 09. Receipt also shows ot gave my fuel discount which was 50 cents off from frys fuel points. 09 and they didnt take off 50cents.

This location is ripping g people off!!!

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Christopher D Ford

Apr 25, 2023
0

Would give 0 stars if i could. 99 the nice associate at first, I paid it thinking I made an error. 99. I told the first associate she said "I don't make the prices, that's what it rang up". She said SHE will have to fix it, pointing to the assistant store manager. 99".

I kid you not she didn't say one word and went over to the cooler where she tore off the stickers and called someone. I walked back over to the register, thinking I'd get a refund for the difference. I placed the 6pack back on the counter.

She did not say anything just grabbed it scanned it and looked mad. I said "I'm sorry to be such an inconvenience " she said nothing. " She said sometimes..... that was the whole conversation. People don't want to work that's why they are being replaced by self checkouts.

At least the…

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Roseanna Picerno

Apr 25, 2023
0

Store located at 4797 Wadsworth, Littketon CO was put of many things. Dispenser milk, hazelnut creamer, stirrers for coffee. Also was very cramped & was unable to reach coffee lids.

I like Circle K coffee but wont be viaiting yhis one again! Very disappointed!

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Vincent Parson

Apr 25, 2023
0

Just want to let Circle K corporate know that it's employees at 18635 old statesville rd cornelius NC were unknowledgeable unprofessional and very vindictive 4/24/2023 around 4:00 pm I came to this store to purchase gas and a water bottle not realizing that the pumps wasn't working correctly. I used the self check out machine one of the employees coach me through it not realizing the silver and the premium didn't work which the employee did not let me know.

23-28 cents on pump 14 so I hung up the pump and moved to pump 16 when in to the store to let the cashier know to move me from one pump to the other. and they told me that they couldn't move me or give me my money back I got very frustrated with this..

these two employees act like they couldn't do anything and had no knowledge of…

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Jerilynn Wimes

Apr 24, 2023
0

Store 7657 on plank road never has the key to the beer cooler. It’s always locked. And there’s only one cashier who doesn’t have an attitude

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NICOLE Jones

Apr 23, 2023
0

I was refused service by a a worker at the circle k in ludowici Georgia. This is the second horrible experience with this employee she previously yelled at my son for feeling how hot the hot dog machine was. Granted he shouldn't have put his hands near food but it is my job as a mother to scolled him.

I then was forced to buy all the hot dogs which I did while she ran her mouth at me and my son. Then today she refused me service which she can't do. I have done nothing for her to legally refuse me service and she embarrassed me in front of other costumers.

I will not have this and if something isn't done and that woman doesn't loose her job which she doesn't deserve I will contact a lawyer. I know my rights and I will sue.

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Brandon Smith

Apr 23, 2023
0

Complain against if you have a disability and you need to use the bathroom you have a bunch of workers feeling like they don't have to clean the bathroom at night that's not their job and so they rather lock the bathroom that's unacceptable especially when you dealing with the disability community and if the bathroom is available for customers and they spending money it should be open or at least if they close the bathroom they need to reopen them but

clothes in the bathroom it's unacceptable and especially when you dealing with somebody that come in and say you know what I'm a disability use the bathroom that's unacceptable

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Kimberly beane

Apr 22, 2023
0

Went in to get coffee when I went to cash out and said i would talk to a manager in the morning the employee started the yell at me to get out that was Monday Wednesday went in while the same employee was in with the assistant manager that I have not seen since no problems went in Friday was yelled at that I was banned because she tried to lie and say my husband called her a name went in three days later no problems then all of a sudden went in there yesterday and she is lieing and said I throw coffee and

cups all over the store and she wants me out today landlord went over with another tenent in my rooming house she told my landlord that she refused to wait on white customers because we all look alike and are racist after telling the other tenent to leave the circle k

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