The overwhelming majority of complaints involve rude, unprofessional, and disrespectful employee behavior, with staff members cursing at customers, refusing service, and showing poor attitudes. Customer service failures are pervasive, including clerks being on personal phones, ignoring customers, and failing to assist with basic requests. Additional serious issues include allegations of racism, discrimination, substance abuse on property, and unsafe store conditions.
Common Issues
The one on Garth road Baytown thay allow employees husband to come up their and work they allow them to take out the trash around the pumps thay also allow kids to run around in their i been in their a couple of times and almost been ran into my this kid I will never go back to this store again
I paid for my sip and save on February 5,2023 and 3 days later on the 8th of the month there telling me at the Salem Indiana location that I had to renew my sip & save for the month even though I showed on my app that I paid with my card they still insist on me renewing my sip & save and I refuse to pay for something I already paid for I have the proof I paid through my card app I can take a screen shot of it and send you it the staff there are very rude unprofessional and
act like it’s a big ordeal to have to wait on you I’d appreciate it if something was done about the staff & also my sip and save this is the 2nd time I messaged about this issue and would like to have something done and notified what was done
About 2 weeks ago and employee by the name of Robert came out of the store with my girlfriend's grandmother and proceeded to curse my girlfriend out and dumped a little cigarette at her while she was getting in the car to leave. About a week ago me and my girlfriend was at the store and I put lightly asked him to apologize without being allowed without cursing or without threatening him and he responded with his not apologizing to anybody for nothing.
Since then I have been to the store with every employee including the manager and everything has been fine but tonight when I went to the store and Robert was working as soon as I walked in the door he told me that I was banned from this store and picked up the phone and called the police.
He then lied to the police and told them that I had…
Every time I come to my local Circle K that was just built on Highway 27 i And ABC road n Lake Wales. They are out of something and the cashiers at night are completely so rude they should be nowhere near public .
I can't to wash my windshields every time there is not a drop of water in the windshield washing buckets is there ever Any cups or straws or sodas in the soda fountain or brownies or my cigarettes or not having change for a 100 I mean this is ridiculous I hate this store and you think it would have been open for 10 years the way it looks it is absolutely filthy I cannot believe the people that are running this store this beautiful store That was built into the ground
This particular manager has become very vile, abusive and inhumane. Because of one she thought I was stealing and I was not! In realization she had a male figure visiting her up at the store and I believe because she felt her guy friend and others were attracted to me, she begin to blurt out disrespectful things and
make that horrible accusation of thievery that was untrue Anyhow when I came back to visit the store which is in my nice neighborhood she begin yelling telling me I wasn't welcome and that she was calling the police when there was no incident and I had not been banned from that store!!
It was embarrassing and humiliating.
Circle K on HWY 59 & FM 242 in Splendora, TX.
Bathrooms disgusting. Manager didn’t give a shit. Or did he?
LeRoy 832-233-3320
Bad customer service employees being rude when my card fail twice ce she offer to help I told her she better because wasn’t sure how to use it , she told me don’t talk to me like that , I sad I wasn’t being rude you need new employees That are professional with customers 2401 east McDowell phoenix Az 85016
Store location Senoia, Georgia. I don't understand why this cashier Amberly has her boyfriend behind the register with her while she works her shift. To me that is not safe. She is very rude too. work with her boyfriend?
, Mobile, AL, refused to sell me cigarettes unless I allowed them to scan my ID. ” First of all, that was a blatant lie as Alabama has no rules either for or against scanning IDs, nor are there any rules or laws regarding what information Circle K may retain from my ID or what you can do with that information.
This is a privacy issue for me, and if Circle K cannot respect that and have their clerks input my DOB manually from my ID, I will shop elsewhere, forever. I’ve been a regular customer at this store for years, but I will never go back, ever.
I do not trust you with all the information you can glean from my ID, and it’s ridiculous for you to expect me to, and that you feel the need to gather all that information just to sell cigarettes. There is no doubt in my mind that you will use…
I have been working at circle k since may 2015 and I am making $10.65 an hour. Where is the loyalty to employees at this company. I need a raise.
The lady on park and Irvington in Tucson, Az . Has pink hair! and when I asked her for her name she didn't give it. She didn't even have her name tag .
Store number 1213 cashier didn't want to refusal of mom payment bc it was in change today's date 2/9/2023
What is the point of buying a sip and save subscription when certain drinks run out and they will not replace them for weeks. They have been out of diet mountain dew and diet Dr pepper for over 2 weeks.
No one is concerned and no one does anything about it in spite of how many times I ask. They always have an excuse. I was in management for many years and we did not give excuses, we changed procedures to get results.
This is I believe store 773 located in Greenville South Carolina on Wade Hampton boulevard and chick springs road. I have talked directly to the district manager several times and it does absolutely no good and she will dismiss me as though it doesn't matter.
Well it matters to me and it matters to your stores reputation. There are several other store brands that do not run…
Circle k in Joshua Texas The asst manager girl and the new manager have terrible attitudes and are rude
Went to Circle K to buy tobacco products with an online manufacturers coupon. The woman at the register clearly seen the coupon on my phone, clearly seen the barcode that needed to be scanned, in fact, even took the phone from my hand to scan it herself.
And when doing so I accidentally exited out of the window with the online coupon. When I got the phone back to open the window back up, it said it had been used. But they would not honor it. It was only two freaking dollars, but they actually went as far as bullying me, and threatening not to sell me the stuff, Circle K customer service gets worse every year.
There’s a reason the rating is so low…
I went to circle k on Fulton dr Canton Ohio @6:45 and the cashier refused to help me to get the cash discount as my card didn’t work and I asked her for a new one but she said she doesn’t have time to do it! What a great customer service you have!
The manager at Circle K located at 2957 W. Montague is rude and unfriendly to customers. I visit every week day between 8am and 9am, and I have only seen her act friendly and positive to delivery people, not to customers.
This morning she actually turned to me as I waited for her to finish stocking the hot dog area (I had said to her in a friendly way "I am just waiting for the egg rolls") and she said "You could at least wait for me to finish" in a very sharpish and nasty way, then she walked off.
The young woman behind the register seemed embarrassed although I didn't comment to her about it. I live in the area and this store is convenient for me on the way to and from work, but I will not go back now.
As a customer I am NOT always right, but courtesy costs nothing and gains a LOT. I…
I'm in my 70s and it's obvious I've never been carded for alchohol but buy an old lady at 24th st& Indian School Phx Az i don't trust her and think she might use my information I've bought alchohol for there for years She has no reason to take my license and take a picture of it. Thank you Jim
I had to stop to use the restroom and was going to grab some drinks. I was having stomach issues and headed straight for the bathroom first. Unfortunately, it was one of those times where you know you gotta "release" but it decides not to happen right away, and ended up stuck on the toilet for a little.
Just shortly after I first got to the bathroom and locked the door behind me, someone pulled at the door, and I'm in no need to holler out, because a locked door means it's in use, obviously. So a few mins later, I hear someone letting someone into the men's side and they thanked them.
Next thing I know, as I now am standing up facing the toilet wiping myself when the door gets unlocked and flies open! The employee who did it, didn't bother to KNOCK first, nor did she even bother to…
, Columbia, SC. This store is a 24hr store. I understand that the store is to be cleaned from 3 am to 4 am and the store is closed during those hours. I'm writing this message because this store is often locked from 1 am all the way until 5 am in the morning.
When I ask employees why, their response to me is that one of the women that work overnight is afraid to be alone in the store at night. I'd like to make a request as not only a loyal customer, but a concerned customer that your company please hire someone who will be paid to keep the store open most of the night.
Another solution would be to move the fearful employee to day shift and put someone else on the night shift. This store is strategically located next to a military base (Ft Jackson) and many other soldiers complain about…
North &Duff Road Lakeland Florida 33809 I was hired at this location, talked to the manager and then came in for onboarding, 7:30 am, it was ok'd by manager to leave at 11:30 to transport medical client to their appointment, was told to come back Friday January 27 2023 to finish my training for onboarding, was told had to be finished by the following Monday, but when I went in was told I didn't qualify because of not getting alot more done on the orientation, she let me go, I wasn't told of any certain time frame except having to be finished the falling Monday, very unprofessional towards me.
Was wondering if it could have been another reason to discharge, I need to know if this was proper procedure before I file a complaint elsewhere Please Thank you Sandra Holley (863) 307-8092
Brand new Circle K opened with new pumps and they don't give receipts, you have to go in the store to get them. Clerk says the paper keeps jamming. Also no water in the windshield wiper cleaner reservoir for cleaning your windshield.
My son in law went to circle k 6996 Escondido Dr, El Paso, TX 79912 to purchase 30 pack of beer 01/28/23 When he reached in cooler door to retrieve beer items unsafely displayed on door fell on to him and crashed to the floor fortunately he only suffered bruising and wet clothes.
Store clerk was angry and only concerned for the mess. Not in any way concerned for his safety or well fare screamed that it is corporate ideas to display product on the door. Disgusting display of customer service or humanity circle k lucky there was no physical harm to him or this would be a different concern I would seriously consider safe displays as well as more human customer service.
Disgusting reaction to the whole situation check your cameras for full vision of this concern.
Came to Circle K today at about 530 in Silverton, Oregon requested for the fuel attendant to put diesel in my truck attendant put unleaded gas in my truck. And then tried to cover it up and put diesel gas in over the top of unleaded gas
We’ve shopped at your Centralia Illinois store for approx 10 yrs, spending $1,000-$1,200 per month on fuel, cigarettes, & food items. I purchase the Sip & Save, then a large portion of days, they’re out of preferred flavor, car wash is frequently broke, fuel price is typically 30c more per gallon than next closest Circle K.
On Tuesday 1/24/2023, I stopped to grab sip & save, and cigarettes. Screen wasn’t working (again) so, I was not given discount for 2 pack purchase or SipnSave. I complained to clerk/assistant Manager that the customer shouldn’t lose discount due to their register fail.
I was not given discount & told customers have a choice to go elsewhere! So, I won’t shop there again. I’ll purchase fuel, smokes, snacks elsewhere & give them our hard earned $1,000+ per month. This is…
I would like to file a complaint of Circle K Store ADDRESS: 3433 CRAWFORDVILLE RD, TALLAHASSEE, FL 32305. This complaint is regarding the Manager Erica of the Store. She is allowing drug addicts and alcoholics to set around the store harassing customers.
Sher is allowing to come in the store get items with paying for them. Inventory needs to be checked. They also are selling old food to the customers such as hotdogs, sandwiches, cookies that is past the expiration date. Some of the addicts take out trash for the manager.
I has got to the point she is rude to customers and talks to her store clerks any kind of way in front of paying customer. This is not a good look for Circle K establishment. You need to find more professional managers to work the store.
Especially one that does not…
To whom this may concern, I would like to start this by saying I am a former employee; and I take accountability ; in my actions regarding the incident that occurred this afternoon. And that;
I have actually spoken to the manager ; Elissa regarding her Employee; I haven't the slightest clue what his name is but every single time I have came in ; he has been inappropriate in his behavior towards me not once or twice but now three times He is an older man in his fifties& has grey hair and mutton chops; the last two times he made me uncomfortable with the way he spoke to me, he kept saying how much he liked my hoodie; it verged on flirtation; when I told him It was my boyfriend's his entire demeanor changed; he the asked to see my Id and acted shocked about my age; I shrugged it off those to…
59 ok and said you should change that it’s not right advertisement but the manager Chris or whoever he is rudely said that’s not how it works well I wasn’t asking for it lower I was simply stating a fact but I am angry that I was spoke to like that this is unacceptable behavior and I hope it is dealed with and the fact he sat there and laughed doesn’t make it better
Went through local circle k car wash and when blower came on it ripped off factory rear spouler. Asked them if they would pay for it and got no where. I ended up paying for it myself! N ver going back!
The person at the counter in Nashville Florida was rude to a veteran and nasty in her mannerisms and needs to be fired
Bought a pack of cigarettes was given the wrong kind as I was walking out the door noticed them went back to the counter the lady that check3d me out was helping a customer so I went to the other just to swap my cigarettes she just saw me purchase she very rudely told me "I ain't sell u them cigarettes"so I had to proceed to stand in line again forjusf to swap cigarettes for an equal value pack I wanted to use some choice words for her and
to her I've had an awful day and ain't no need in the attitude from her and asked me if I had a receipt knowing I didn't I hadn't even left the store had bag in hand with my other items i bought im sure not the first complaint about her but the younger lady that checked me out was great it's the other that had just came in to work I guess she said like…
Something needs to be done about this circle k because it’s not even safe at night to pull up to this location and get off with out someone asking you for change or the employees talking back like if they own the store and have a right to treat customers anyway they want.
Location 197, 7609 38 ave Edmonton Alberta Owner selling cold medication to a customer (at least 4 boxes). Is this SOP? I doubt it.
Hello on two seperate occassion i filled on thursday expecting .20 cent off and did not get.Cicle K order# 4703657at this location 7195 Windchester Memphis Tn. 38125 thanks
I visited the the store at 5986 fl-40 Ocala, FL quit often and I have to say that the lack of customer service from the workers is just horrible and with circle k big a large company I would be ashamed to have people like this worker for my company. I went in on 01/21/23 at 7:30am to get a few snacks before work that day as I normally do when I work on Saturday's and the two workers have ZERO customer service skills and it shows.
The cashier has no personality, does nor greet you, has no smile NOTHING!!! Not have a good day and just looks like she hates her job. Its a Spanish women and one other older one that usually work together in morning and they both just SUCK! for customer service.
Lines build up and no one calls for the other worker to come out & help, you don't get have a good…
I went to a norton ohio store. The employee told me the store nuber was 5610. 36 . 14. She said I was unable to use my rewards on that register. It is upsetting that I was penalized for using cash.
I have been going to circle k on mercer. The employees are very rude tonight I went spending 40 dollars or more the cashier was rude refused to take my money. This is not the first time its been several times I have gone in and had bad customer service.
I was at a Circle K at Bayshore rd. & Slater around 1/17/23 in the late afternoon and purchased 2 4 packs of Miller Lite and they were marked 2 for $10. I was at check out and the woman rang it up at $14 and some change so told her that they are marked 2 for $10.
Rudely she says " oh I doubt that" so she goes and checks, comes back and says nothing to me, "expecting an apology " and rings it up correctly. I should also mention she and another employee were eating at the check out counter also.
I believe she is a manager since she was teaching a new employee. Just thought she was very rude could have been more friendly.
The Woman working at 2631 Washington Road Augusta Georgia on January 19th at 1 am is the rudest person ever I'll never return to any circle k
I went in to get a easy pay card and was Given a prepaid card in place of the easy pay and asked me how much I wanted to put on the since I was unfamiliar Easy pay so $100 on the card. I did not know what was going on until after I left the store.
Do not ever buy a prepaid card from Circle K they have a customer service that send you to try to sell you social security plans. You cannot get to a customer service representative to resolve any issues with the card they sell.
Be careful when going into the store to get an easy pay card don't go for their bait and switch.
Never ever used self pump hit wrong pump on computer have receipt and was told to come back came back no refund given manager very rude.
I would like to know at 5:21 I went to Circle K on Garrett Road in Monroe Louisiana the woman working could not sell me a scratch off lottery ticket and just about couldn't break a $50 bill that I purchased my merchandise with she was very rude didn't speak when I asked her questions about why she couldn't tell sell me a ticket I would like to have somebody contact me about this woman I believe she is racist because of my color
I frequent the local circle K store because it is very close to my home and they have good prices for the nicotine products that both I and my wife use. The problem I have is that with the frequency of promotional pricing there is one employee that continuously doesn't know the current sales and because she doesn't know how to properly use the register.
I have told local mgmt that Tracy is very rude and never knows the sale prices. It got bad enough a Mgr explained to me about the hopup and then I'd try to tell her. She also 1 time lied that there was no inventory of the product I wanted not even in the back and the way she said it I was sure it was a lie so
I went back later and never guess but inventory was there now, and I asked if they got a truck that day and the answer was no. The…
I purchased $75 of kerosene at the China Grove store 1-15-2023. I had not started pulling the trigger on the hose and my wife said the pump was showing i already pumped 21 cent in gas. My wife told the attendant inside and she said it was ok.
I argued with her and told her I had never been cheated there before like she was trying to do me. 50 per gallon. When i first put the pump in my jug the last person left some in the hose and I did not jet it in the jug till what was in the hose went on the ground.
I did tell the lady attendant this and she did not believe me. This lady was going to give me the 21 cent back till a friend of hers told her not too. I was getting 2 5 gallon jugs of kerosene and when i filled the first one and was getting ready to pump the 2nd I was not pulling the…
I am very frustrated with the continued issues with numerous Circle K locations having their polar pop machines shut down. I just renewed my subscription for the Sip n Save and I want a refund. I should not have to drive to several locations on my way to work to only find the machines not working again.
I am done with the Sip and Save.
So we drive her and every gas station from here to John's Island South Carolina James Island South Carolina Charleston South Carolina all has poop signs or back in 15 minutes signs of document removed from any of these gas stations how in the hell do you think that's okay and have the gas pumps are down bathrooms are never available and people have the rudest and crudest damn intentions with their customers especially one on camp road camping folly road you know I work for you guys for quite a few years and
it never was this awful even on Daniel Island you guys need to come collect this is the worst damn service ever and if there was a zero I'd give it but it only gives you 1 through 5
Complaint related to car wash at 1000, The Queensway. Time: 17:53:40 Ref #: 664887490010014590
I had a car wash today at the above location but the car was completely wet after we got out of the car wash which led to it being dirty again very soon since it was not dried at all. Such a poor and pathetic service is not at all acceptable and i need my refund. Photos attached.
The new smart machine is a problem with slowing down the line of people waiting on machine one by one and nobody able to use the other cash register unless of lottery or EBT .I've been patient with it but stood in line almost 15 min when store was very busy and other cashier just standing around with nothing to do because of it . Caused me to be late for work and if nothing changes of it ???? Take my business elsewhere okay, many other people upset also .
Hi I worked for the circle k on Haun rd in Menifee on the 31st of December thru smartshift which is a temporary service that has people work for the convenience stores. On the date mentioned above I was scheduled to work two shifts at the circle k on Haun rd and the system would not let me check in so the clerks at the store said to go ahead and work and they would vouch for me. Well up to this day they have not paid me my 6 hours
It read the wrong price. 59 and she corrected it and I told her very calmly that that was kinda rude how she spoke to me.... She said have a good day in a very smarta** voice, I then told her no you have a good day, she then said it back to me again becoming angry, I then told her then you have a bad day and she said you have a bad day....
Now I'm by the door exiting at this point... she's hollering in front of other customers... so I came back and said. What's your name? she then pushed her badge to my face and said there!..... Very rudely.... I believe it was 385 or 305.....
I don't know if I want to go back again....