Citibank

My credit card was blocked by the fraud department for no reason. It took several calls but finally I was told it was unblocked and good to use. I tried at a restaurant. Declined. No reason given. I called customer service.

They denied having received the charge. Said it must be the terminal. I tried for a different charge at another place. Same result. Same response when I called customer service. Try it somewhere else.

I deposited a check from my company today. It is usually direct deposited but today i was isued a live check. I don't understand why it would take 3 days for my funds to be available but when my company direct deposits it, the funds are available right away.

This is not good at all especially when most people live paycheck to paycheck. I have rent due tomorrow. If i had known it would take 3 days to clear, i would have went to Walmart to cash my check.

I shouldn't have to go elsewhere to cash my check. This is just unacceptable. Not a happy customer with this bank.

Horrible customer service. Always puts a locko n my account even after I verified transactions. Today was the final straw. I called IN ADVANCE to ensure I could go through transactions with Ticketmaster. I waited a year for this. Called to ensure my credit card did not have a block or was going to be declined.

I was assured this was ok to proceed. Yet, when I went thru the transaction - it was declined and denied 5x after I filled in my credit card info. ). They seemed to not care - after having a business relationship with Citi - I have chosen to part ways as I do not have this issue with any other credit card.

Citi seems to have a terrible approval…

This bank has put me through HELL trying to open and deposit to a savings account so I can take advantage of their Aadvantage miles savings account promotion. I applied on Dec 4, 2022, 2 ½ months ago and I still won't get my debit card so I can make a deposit for at least another week.

Since December, they have 4 times sent me notices by mail and 2 debit cards to the WRONG address. My account identifies a mailing address and a physical address. They keep mailing to my physical address where there is no mail delivery so I don’t receive the cards or notices. Meanwhile. I have not been able to take advantage of this promotion since I first applied in early December and I have spent HOURS simply trying to resolve the debit card delivery issue.

That they aren’t even able to expedite my new…

Worse customer service in a banking industry I have ever felt with. I am not sure why I get people all over the country to answer my calls when I have an issue with my account. This is the worse place to put your money. Beware

I've had my Citibank checking/savings account for over a decade. I recently cancelled the Zelle application with Citibank however a deposit in the amount of $250 was deposited into my Zelle account after I removed my credentials. I believe there is an employee (that may know me or someone close to me) abusing their authority/power to access my account since September 2019.

I also believe their may be a duplicate or dummy account with the name Katina Vasquez. Hopefully this is something that can be looked into and resolved if in fact my concerns are correct.

I deposited a check during the weekend. citi bank. They are telling me it wont be available to me till the 7th. I got my car pay payment past due and rent due. I need my funds now. That is why I bank with them to get my money right away.

The check is clear and they still won't release my money. They are holding my money against my will.

00 bonus for opening a checking account with a $ 50,000 deposit. Terms included how long it had to be there, etc. I complied with ALL the terms but Citibank DID NOT deposit $700 into my account. 3 customer service people have verified that I complied, yet customer service in the Philippines is impotent in getting the problem fixed.

They talk about a "back office" and some board reviewing the problem. Having been promised the money would be there by Jan 1, 2023 (even though the terms would have it there before 1-1-2023), it still is not there as of Jan. 30, 2023!!!!

The way I see it Citibank has STOLEN $700 from me. Customer "Service" is a joke. " The Promo Code on the offer was 4KNUHN72GH.

When opening an accelerated savings account a beneficiary was added. In further checking months later there were no beneficiearies on any of our accounts. After a month of sending certified mail with notarized forms for this to be added it has now been a week and none are listed on iyr accounts.

Our next step is to drive 5 1/2 hours to the nearest branch location with my disabled terminallt ill husband.

I set up automatic payments a year ago, however they recently changed platforms and DID NOT SEND OUT NOTIFICATIONS advising its clients that they would need to set up payments again on their accounts. I started getting notices that my car note had not been paid.

When I contacted Citibank in December, they told me the problem was on the other banking institutions end. I asked to speak to a supervisor however was kept on hold and after 35 minutes- no checking in, no thank you for holding we are still waiting for a supervisor NOTHING- I hung up.

I have no doubt it was done intentionally I ended up making the payments over the phone to avoid further late charges. Now the payment is do again and of course, transfer did NOT go through. When I call Citibank today I am told for the FIRST time…

I keep receiving these calls on my phone. I finally answered and I was talking to the lady. She hung up on me mid sentence. very rude, even among enemies.

Then, I called back, and took 15 minutes for the operator to understand my numbers - had to keep repeating.

Your service is terrible. Keep the jobs in the USA.

One of the worst banks I've every dealt with from opening my priority account to attempting to glean the promised promotion. I suspect fraud or negligence, No amount of escalation helps.

I want to upfront indicate that the staff at my branch are first rate in every way, and my complaint instead is with Citibank’s procedures for purchasing a CD with monies already in my Citibank Money Market Trust Account. and three separate trips to the bank to get signatures from both me and my wife, and finally a final trip to transfer the money.

I know no other bank that would require such a process when all the pieces of the transaction were already available to them. I think Citibank should review these procedures lest, they lose customers, like: me in the future.

I have two accounts one of which is checking the other a money market. I have made transfers and used my atm card. They despite this placed my account inactive and have denied my access. I used the debit card June 2022 and thats not considered activity by Citi apparently.

I now have to go get a notarized statement mail it off to Tx in order to regain access to my funds.

After spending lot of time, efforts, transferring large amount of money based on their sweet words and promises, my Citibank account and my money are "blocked", I can not use My money, have no idea how and when I am going to have it back, since I reside abroad. They claim that I have violated their terms without giving any details or explanation...

Before opening the account I have explained to them multiple times that I am not a US resident, that I don't have SSN, that I live abroad most of the time. I have shown to them my foreign passports. I have asked them multiple times if there could be any problem in such a situation to have a fully active Citibank account, to perform multiple wire in/out transactions (including international), to have a fully active brokerage account, etc. Their…

After spending lot of time, efforts, transferring large amount of money based on their sweet words and promises, my Citibank account and my money are "blocked", I can not use My money, have no idea how and when I am going to have it back, since I reside abroad. They claim that I have violated their terms without giving any details or explanation...

Before opening the account I have explained to them multiple times that I am not a US resident, that I don't have SSN, that I live abroad most of the time. I have shown to them my foreign passports. I have asked them multiple times if there could be any problem in such a situation to have a fully active Citibank account, to perform multiple wire in/out transactions (including international), to have a fully active brokerage account, etc. Their…

I had to account with Citibank to call the representative about transferring money from my old account into my new account. The representative did not inform me if I did that they would had put my two accounts together at this time.

They are closing my account due to fraud that I never put onto my new account, the representatives of Citibank are the worst. None of them speak good English. They messed up your account and said they would not take the blame for it.

I feel that they miss treated me as a customer and Citibank need to train the people. how do you handle people account I would like for something to be done about my two accounts that I have a Citibank, I would like to speak to a person beside the 800 number that started this problem with my account.

Thank you very much Kim…

I was in the bank (Citi) 1/9 @ 4:38pm to make a withrawl. There was a new teller training & he asked for my ID twice. He gave it to me the 1st time but not the 2nd. I realized this on Thursday evening and was not worried about it until I arrived Fri.

and the bank said they didn't have it. I know he didn't give it back to me because I always keep it with my ATM card & never use it for anything else. The mgr. refused to look at the tapes of the exact time it was handed to them a couple days earlier.

I think that this is absurd and will file a police report today. I need to go over his head to get back my license/ only picture ID!!!!

Citi bank fraud prevention department is terrible. They blocked my account. I’m trying to resolve a problem with them for several weeks already. Their representatives often speak very poor English and do not understand the information given. Every representative give a different directions, which appears to be wrong every time.

When I ask to speak with their supervisor, they promise a call within 48 hours, but nobody calls back. They keep my money hostage, I don’t have access to my account and my money! Absolutely terrible!

I have been a customer over 25 years and I am beyond upset at the treatment and service I have been receiving. Your call center and robot answering system is beyond frustrating and to date I have spent over 20 hours to get resolution but still don't have it. This is a in regard to fraud on my CITI ADVANTAGE card and overdraft because of the fraud on my checking account. Although I WAS TOLD THIS WAS ALL RESOLVED IT HAS NOT BEEN AND HAS HAD A DOMINO EFFECT! Can someone who speaks clear English and is located at a US office please call me regarding both 516 551 3739. In the meantime I will be contacting the OCC and the CFPB.

Thank you Anne Marie Moebes 516 551 3739

Twice someone illegally opened an account at Citibank with my name and social security number and funds illegally withdrawn from my account. It has been nearly impossible to reach anyone in their "incident reporting unit" to get more information about how this is happening.

Despite putting in a formal request with a copy of FRCA 609e, they have released no information as to how the account was opened, where the money was sent etc. I still don't know if I need a new driver's license, passport etc.

In addition I still am getting random debit cards that I have not requested from banks I have never heard of. After speaking to dozens of Citibank employees I have to assume their protocol is to lie and distract: "our supervisor will call you".

Perhaps they are themselves committing the fraud…

Lost my card, got fraudulent charges, was told that I was going to have a card in 24-48 hrs and it's going on 48. No card, no tracking number, nobody in customer service or corporate gives a shit. They don't care that I have no cc and refuse to find out whether FED EX has it. Nobody takes checks anymore.

I'm so sick of the lack of customer service.

I NEED HELP RESOLVING A DISPUTE , I have called Citibank dispute department numerous times since 11/29/22. I have yet been successful in resolving my disute. I made a purchase, contacted the compnay to cancel my purchase the same day.

They did refund my money. But, my bank of 40 years failed to credit my account because of a new debit card number. During the processing of my refund, I had to get a new debit card. I was told by the dispute department that the fact I got a new card is the reason why my refund did not hit my account.

Seriously, My new card is linked to the same checking account as the old card I made the purchase with.. I need help by talking with someone here in the united states and who can speak english so I can understand and they can understand me.

I have called…

At approximately 10:45am on 1/7/23 I called 877-528-0990 and asked for copies of checks that had been deposited to our small business account following a year end fund drive. An error had occurred on our end, and a record of these deposits had not been retained.

And, as it is so important for us to thank our contributors, we sought their contact information and a record of the amount they contributed. It must be stated up front that "Peter", the customer service representative handling the matter, was very polite and helpful.

However, he indicated that there would be a $5 per check fee, which we feel is excessive. In addition, when we inquired as to receiving the copies by email, we were informed that Citibank is incapable of providing the copies by any means other than USPS.

It seems…

After waiting for more than half an hour, i managed to get through customer service officer. I was attended by an officer named Pam( which she pronounced) at about 10.25pm.

She was unhelpful and not knowledgeable to assist me and refused to pass my call to someone else. I had an illegal transaction on my credit card account of about SG55.98. I needed her assistance to stop the payment but she insisted that she cannot do anything. Keep asking which merchant. It was an illegal transaction and how would i know which merchant. I had asked her to checked my card transactions which she did but blamed me for providing the details.

Amongst, all the banks customers, she is the worst I had encountered and challenged me to write in. The illegal transaction was only 2 days ago and i am sure Citi…

I sent an IRA application package, via FedEx, to Citibank. It was received Nov 22, 2022 and I heard nothing from them for weeks.

I called their 800-number and the overseas agents knew nothing about my application.

On Dec 20, 2022, I told a supervisor that I have lost all trust and ordered him to withdraw my application and return my application forms. I did the same in two emails, requiring return receipt. I only received on return receipt.

On Dec 27th, I received a letter, dated Dec 21, 2022, that said I needed to sign a W-9 form. It turns out, the instructions on the W-9 say that a signature is not necessary for an IRA application.

To date (Jan 4, 2023), I have not heard or received anything from Citibank.

I have had my Best Buy account for 2 years and my promotional balance started at about $2200.

First I can’t even pull up a statement from before March 2021 and it started in Nov of the prior year. Deferral interest on this 2 year promo for $2200 comes up to almost $1400 when my remaining balance for only 1650 roughly???

How is it that I’m getting charged 75% or more interest on this credit card?!! This sounds like sketchy business and when average amount of interest I was getting charged was roughly $43 after a months I was getting charged $100 in interest.

I am getting in contact with the FTC because what I’m the world type of scam is this. I should only be getting charged interest on the remaining balance which is about $1650 but almost $1400 in interest! This is sick and sad for…

For the last two months, Citibank has been questioning the monthly Zelle transfers I make to my kids, now the check we wrote for property tax, and other transactions - ALL without any request from me to change the security levels on my accounts. Today they began blocking the Zelles, giving me a phone # to call, then disconnected my log-in to my account completely and would not let me sign in with my valid password and ID for ten minutes.

After verifying my Zelle transfer was valid, it was still cancelled and I was told to reissue it. This takes totally unnecessary time.

Nevertheless, I called the phone # to straighten it out and complain - The first time I called, I was disconnected when they were escalating the call. The second call escalated to a phone number that was never answered.…

The branch Manager made it look like They released 175.00 to me, so when I cashed my check, at a cash checking and deposited the cash city bank took $175 when they did not deposit and money in my account. The Manager needs to be removed. He wasted my time when I had an Emergency.I want my money in my account today!

Commencing on or about August 10th, 2022, I fell victim to a multilayered scam operation orchestrated by “Forex Future LTD” (the “Fraudsters”) with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent “investment services,” all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of the client losses to gains. Money was transferred from my “Citibank” account in the total amount of 12,329.3 USD utilizing Citibank's services.

I BOUGHT TWO ITEMS IN SEPTEMBER 2022, THROUGH WAYFAIR USED CITI BANK CREDIT CARD, ITEMS RETURNED AND MERCHANT CONFIRM CREDIT ISSUED, BUT EXCEECTIVE RESOLUTION TEAM REFUSE TO CREDIT ACUALLY ACOUSING ME DIDNOT RETURN ITEMS NO CREDIT WILL ISSUES EVEN I SEND RETURN TRACING NUMBER FROM FEDEX, ALSO THEY ACCOUSING ME I AM INVOLVE ONLINE SCAM. WHICH ACUALLY A LIE I WAS USING ONLINE RESOURCES TO FIND OUT MY REFUND.

HERE IS ORDER # 3811707923 AMOUNT $119.27 RETURNED TRACKING # 278605287454 U CAN CHECK ON COMPUTER ITEM RETURNED.

HERE IS SECOND ORDER #3812405953 AMOUNT $70.55 RETURNED TRACKING # 278932000827 U CAN IN COMPUTER ITEM RETURNED. SO PLZ HELP ME EXCETIVE RESOLUTION TEAM DECIDED THEY WILL NOT ISSUE REFUND EVEN I PROVIDE WHAT EVER HE ASK FOR IT. I AM WAITING LAST THREE MONRH STILL HAVENOT…

Citibank issued a fraud alert on my credit card. They have issued lots of fraud alerts on my account. They were always wrong, no fraud. The call center has run out of ways to verify me. Yes, you read that right.

Now only way I can get card to work again is wait for them to mail me a code (not email , usps mailman will bring it within 10 days. Most of my automated bills are connected to my card.

So they not gonna pay my bill. This is disgusting. I called and answered all security questions and the only way to fix this is a code thru Smail Mail. Fire whoever came up with this idea. This is actually total bullshit.

The biggest mistake of my life was becoming a Citibank customer.

Extremely poor service on my account-3841 Accused of profanity Placed on hold 5x Rude very aggressive „Paul“

2 hours to make a payment Accused of profanity Rude, chauvinist agent unwilling to help

Just to make payment Thank you for your thoughtfulness and loyalty Perhaps better English skills and polishing is necessary Not the Citi I joined

I will be canceling all accounts Disappointed and insulted

I had a problem with my Quicken download last month and as a result missed my payment date by a few days. I was charged $30 .When I called to request a waiver, I was told that this could not be done since I had had a similar waiver 11 1/2 months ago.

I would like to contact somebody in senior management to let them know that as a result of this unreasonable policy [when compared to other high-quality credit card companies], I will now be diverting many thousands of dollars per year from this card to one of my other cards.

Somebody in authority should know that this policy has consequences.

I went to the Citibank here in Albuquerque New Mexico and the lady would not alow me to see my account. I gave her all my information and she would not let me see the account. I am very upset.

I will be calling my attorney and be having lawsuit on this.

First, Citi has an "F" BBB RATING, NOT A- https://www.bbb.org/us/ny/new-york/profile/banking-services/citi-0121-140

Citi repeaedly places false fees and/or interest charges on my credit card account. Citi Customer Service and Citi Fraud dept. agree these charges are not due. I pay the entire corrected monthy balance, typically over a week early - every penny. City then charges more interest for not paying the incorrtect balance and TO THIS HOUR shows my online account as in default of full payment. Repeat for three months. In the last two days, Citi added $40.02 for interest on a totally fictional cash advance not even claimed on my on-line account. Customer service cannot supply details because it never happened. When a "mistake: occurs over and over, it is fraud at some point - like…

Citibank Credit Card Customer Service uses an off-shore portal and the employees and are not trained. They read a script like a robot and can't comprehend client answers. Their verification process seems to me to be archaic and non functional.

Each step more bizarre that the first. The problem never gets resolved unless you ask for a supervisor. Then if you are able to locate a supervisor the problem does get resolved. It takes a lot more time and effort than it should.

00 after late fees , i am 75 years old on a fixed income on medecare and medicaid and food stamps and in low income housing hud i needed a lap top i bank on line i can not afford to pay for something i dod not get and buy one i need which would be around $900 best buy owes you the money not me you paid them , l hope you can give me credit for this other wise i will have to resolve this by other means call my attorney generals office and

the news i can not believe a big bank like yours lets superviser trat a 75 year old woman like this hope to hear from you soon ordered lap tp feb 1st Sandy Akel 330-983-9175

OK He held yesterday December 1 tidewater as city clerk from a credit, Carma ---It was approved But before I could see the limits were to card I had two click next . then bam it was done i had to accept what i was given---limit of 1800$ is NOT what i wanted----been trying to find some one to talk to about this can’t be done.----i wont this card CANCELED

00 HAD AN AVAILABLE CREDIT TO COVER MY CAR REPAIRS AND THE NEXT BUSINESS DAY MY LIMIT WAS REDUCED BY THE PAYMENT AMOUNT. NOW I CANNOT PAY FOR MY CAR REPAIRS BECAUSE THEY TOOK MY MONEY!!!! SPOKE TO A SUPERVISOR AND A MANAGER AND IT WILL TAKE 5 TO 7 BUSINESS DAYS TO REINSTATE MY CREDIT LIMIT OR REFUND MY MONEY.

MY VEHICLE HAS TO SIT IN THE SHOP UNTIL PAYMENT IS RECEIVED. I USED THIS CARD FOR PAYMENT WHICH WAS DECLINED DUE TO THE REDUCED CREDIT LIMIT! I AM OUTRAGED THAT THIS COMPANY CAN LEGALLY GET AWAY WITH DOING THIS TO THEIR SO CALLED LOYAL CUSTOMERS!

I HAVE THIS ACCOUNT FOR OVER 3 YEARS AND THIS NEVER BEEN AN ISSUE! VERY POOR CUSTOMER SERVICE! I NEED AN APOLOGY ASAP! ***update 12/01/2022 I SPOKE TO ANOTHER SUPERVISOR AND MY REQUEST FOR MY CREDIT LINE TO BE RESTORED HAS BEEN DECLINED!…

When I called their custom service, their customer service personnel Maritina behaved very unprofessionally: won't explain and answer to customers' questions, instead of behaving like a trained robot, just repeating what sounds like they are trained as a machine, can't explain like a human being, which is very frustrating! In this way, I have to request to talk to their manager, who was much better equipped to solve problems for customers, instead of repeating messages recorded in their brain like Maritina!

Since arriving in the US and opening a Citi account ten days ago, my debit card has been blocked 4 times (!) and you are unable to de lack through your verification system (having provided you with my three mobile numbers - US / UK and PT.

You simply cut the call and leave genuine customers stranded - atrocious.

The only way I found to get access to my account is going to my local branch so they have the pleasure of sorting it out with you.

Truly, staggeringly awful!

4 times I had call to make a payment but there is not Automatic service to do that then when I try to talk to customer service is like I call to FBI or CIA . They over react over security .

When somebody try to make a payment this is crazy that you can't pass 100 questions. If I wanted to withdraw money then yes their way can be logic not when I want to make a payment. This company is worst service that I ever seen

m. 00 refund from my credit card account (Citi Diamond Preferred) and tried to explain to her that I did not request the refund but had spoke to a customer service rep after I had paid my balance off and

instructed them to place the credit in a Citi savings account that I opened for this credit. 00 in it. 00 charge on my credit card. 00…

My debit card was used fraudulently. I was notified by text from Citibank and responded immediately. I was informed that my fraudulently used card would be voided and I would receive a new debit card by FedEx the next day. It never came.

Three days later when i called. I was told a new card had not yet been sent despite having been assured the day before that it had been sent. I am still spending time unable to access my checking account to pay bills electronically or obtain cash to go shopping.

Today, I was assured it would arrive tomorrow, but it had not been ordered or sent as of 4 PM CST on 11/21/2022 after my initial call on 11/18/2022. This represents poor service, misleading communication and enormous inconvenience. Most egregiously, I don't have access to MY funds; and there was no…

Opened CITI checking account number 116321 40296 on August 1, 2022.

Funded with wire transfer of $31,500 on 08/17/2022. Made several inquiries as to why advertised new account bonus of $500 on $30000 deposit of new money not credited. I fully complied with all your requirements. I trust that neither your corporation is not falsely advertising to attract new deposits, nor that procedures were not fully followed.

I look forwaed to your timely response to this inquiry

Robert D. Aubrey

I actually loved you guys but what you did was unacceptable and I will bring you to court for that matter . They restricted my account for no reason at all . I live in NJ I took to the train to go to NY since this is where I found a branch .

The manager at the bank called customer service they said they could not help me I had to wait in the mail for a letter with a reference number then they will be able to unblock it. They printed my statements to make sure everything was correct I responded yes ALL THOSE TRANSACTIONS WERE MADE BY ME .

I waited 7-10 business days for a letter it came on the 10 th day smh . I called customer service I provided the reference number now they said oh I no longer can have an account it will be close they will mail me a check in 2 months like what ???

So I…

Citibank has the worst customer service. Once I brought up an internal error they refused to make correct error over the phone and are making me go to a local brach. Who can I speak to in order to get further assistance?

Customer service is not being responsive at all.

Kindly please cancel my old credit card and issue a new one. My visa credit card was stolen on November 18 2022 here in the Philippines while vacationing till Jan 21 2023.

Also, kindly please block all transactions coming from the Philippines. I am looking forward for your immediate action. Your confirmation is greatly appreciated. Thank you and best regards. Juliana P. Torres from Guam.

00. We have been talking with someone there. This is not our bill. We never used this card. Our identy was stolen last November. Someone in Florida has did this. Please try to fix this.