Citibank

I am writing you regarding my bank account ending -6812. I opened this account during the promotion. The promise was that if I fulfil my part of opening an account, transferring a certain amount of money and keep the amount over certain period of time, then I will be granted a bonus of $700. I had fulfilled my part of this contract, but CITI bank did not! You can check the recordings of my numerous calls to CITI bank in effort to receive what was promised. Every time I call I am told that an investigation will be opened. What investigation? What is there to investigate? I have been a CITI bank customer for many years. I am extremely disappointed by such service.

I hope that this situation will be speedily resolved, Diana Rayzberg 4126579099

I joined a new company and unfortunately their company credit card is through Citi. I tried to make a purchase and it would not go through. I got a call about fraud - called the number back - sat on hold and then a recording said they would call me back. They never did.

Tried to make another purchase today (for my job) and it was declined!!! I call customer service and have been on hold for over 30 minutes now. REALLY!!! This is ridiculous. This is why I do not use them for personal for there is not a high standard of customer service.

I've been a Citibank customer for over 35 years, and have witness the stellar customer service you had dwindle down to extremely poor and irresponsible. How is it possible that your branch offices can not answer their phone. You get the message all employees are busy and therefore you get transfered to the online automated service who assumes me all call to get our balance or need to transfer funds.

The maze to get to an agent is exhausting, then finally by the time you tel them what you need they tell you you must call the branch, just o go back to this circle over and over again until finally you just give up from frustration. I will close my accounts and hope to find a bank who cares about serving their customers.

I see why you only have one star for customer service. Uf that's your…

I have sent you multiple letters, explaining the dire situation I am currently in. Being that I am your client, I demand you respond to me!

3 months of trying to get in touch with your complaint department is more than enough!

Received horrible service from citibank supervisor Jocelyn OpID JLPU4. I am at the point now of closing my account and moving my money somewhere else.

Client service Agent ghosting me and not responding to my emails. Made a Funds Transfer over 2 weeks ago and money has not arrived. Have no clue where my funds are and no one at Citi gives a f*#k

Ordered a replacement card after fraud somewhere in Greece on my account. I was upset with the agent I spoke with who was unable to give me any info re whether or not it was a charge of mine, and hung up on her.

Afterwards,calmed down and tried to order a replacement card. Seemed fine, but when I got the card, it was a duplicate of the cancelled card. Each call to Citibank got runaround and blase` disinterest. After three attempts I have another duplicate, and lastly, no card at all.

I have the feeling Citibank doesn't need my business, bor does it care what it's employees do to it's customers. Enough is enough. A credit union is probably a much better option.

I have experienced the worst customer service experience in the fraud department , I created a new account and less than a month i have been experiencing this type of issue not able to verify and exhausted the system to verify me ?? Are you serious what kind of bank is this that I can’t even access my account i am in Texas Houston Texas to be specific and unfortunately citi bank does not have any branch out here , I’m demanding for a better training in that department they are rude and

hang up the phone and don’t care to help . Been hung up even by supervisor I am the customer I’m not begging anyone for money , why is it this hard to verify my identity to access my money I know there’s a way and

your representative are so bad the only ones that where helpful at what they could where the…

com. i was confirmed and all seemed well. a week before i left the US, i called Citi and told them i will be travelling abroad so they would not put a fraud hold on my card. When I got to the hotel they said they cancelled my reservation and could not find a another room for me.

As a matter of fact there were no rooms available anywhere in the vicinity of the House of Abraham. This was essential to my trip as i was going to visit the House of Abraham 5 times per day in the 4 days i was scheduled to be there. I spend $2100.

on tickets and travelled 23 hours by air but was bitterly disappointed in that i could not have perform my spiritual journey as intended all because someone at Citi put a hold on my card and the Hotel could not pre charge the day before.

I have spent the last two hours trying to contact someone to help me with a check that my company received from Citibank. I do not have an account with Citibank and I am trying to validate the authenticity of the check. First, you cannot speak to a real person at customer service unless you have an account number or credit card number. I finally got through to a human and they wanted my social security number. No way I am giving that information over the phone. Said they couldn't help me without it. Really?

I have now been holding for 42 minutes on a call to the corporate headquarters.

Most of the humans I have spoke today spoke VERY POOR ENGLISH and were very hard to understand.

I deposited a check from Texas workforce commission which is unemployment benefits. I was told this was a counterfeit check I verified with Twc and they saying it’s valid check for my benefits I even had a rep on the line with me and rep from Citibank who hung up on me and rep from TWc.

I have kids that I need to feed and bills need to be paid. On my account it shows on 10-11 Twc verified my account along with my child support so future deposit can be directly deposit in my account few days later I received a check from Twc that I deposited in my account today I was told my account is closed due to that deposit talking about it can take 90 days if funds would be mailed to me I don’t have 90 days I have three kids and

bills that need to be paid. This is the worst experience ever.…

I have a Money Market account with Citi. I attempted to transfer funds to an external bank account. Last transfer was in August. Citi deactivated that account. There website would not allow it to be reestablished. Their India customer service (both click to chat and live operators ) were unable to understand English and refused to help.

Citi has effectively stolen my money.

Poor service. Won't let me use my card. Had to call 6 times in a day, and everytime they told me it's good I go to use it and it does not work.

CitiBank offered a tiered checking bank bonus of $1,500 for opening a account. The required time frame was supposed to be 20 days opening period with an additional 60 days of holding time. What they didn't mention in the terms is that there is an additional 90 days payout period which means they get to keep your money for nearly 6 months before they pay anything.

That was frustrating, but when payout came, CitiBank said that I didn't qualify for the account as I was not their target audience. I sent supporting documents to them showing that it was mailed to my husband as a card member bonus for a credit card that we've held jointly for 15 years.

I put my money in the account in good faith and they accepted the funds and verified the account terms on multiple occasions. But they don't…

CITIBANK IS THE WORSE BANK EVER. I HAVE BEEN WITH THEM FOR 13 YEARS AND THERE IS ALWAYS AN ISSUE WITH CONNECTING ACCOUNTS, FREEZING ACCOUNTS, ETC. CALLING CUSTOMER SERVICE, THE REPRESENTATIVES ARE RUDE. THE SERVICE HAS REALLY GONE DOWN.

Locked out of my account because they couldn't verify me by my phone number. Told me I didn't know my mother's maiden name. Hung up on me. Left without answers on how to fix this identity problem other they will mail a letter than never comes.

Left with no way to access my money.

When I try to log onto my mobile bank account they ask for a debit card number from a card I never received. Customer service will only help if I supply the bank account number linked to the card. I do not have that info it appears lost, and I did not expect to be locked out of my due to not having an ATM card, which they say they sent.

I am told to go to a branch, but the nearest branch is over 12 hours away in another state. One CS person did offer a mailing address, but I do not see that as a real option. I could mail and may not get the help I need.

98 to pay my total balance due on 09/16/22 on the Citibank Costco Anywhere website for payments. I left for a trip to Northern Maine at 4:00 am to an area which has no cell or wifi coverage so was not aware that Citibank did not receive the payment and

return home today to discover a notice from Citibank in my email that the payment was not received. I unfortunately didnot print out a copy of the online payment . com website. I called Citibank Anywhere Customer Service about this but received no assistance to straighten out this with no results.

98 for the full balance due on 09/16/2022 and this time have printed a copy of the…

I OVER PAID MY ACCOUNT BY 2,364 , IT WAS A MISTAKE I NEVER OWN THEM THAT MONEY. I PAY MY BILL ON TIME. YOU PEOPLE ARE MAKING ME LATE ON MY OTHER BILLS. THE FACT IS YOU OWN ME AND YOU.

ARE LOOKING INTO IT IT. COME ON WHAT IA THERE TO LOOK AT. I WANT MY FULL AMOUNT TODAY. THERE IS NO FRUND HERE. YOU KNOW THAT. AND WHO DO YOU THINK YOU ARE TO HOLD MY MONEY. ITS MINE .

JUST PUT A CHECK IN THE MAIL. I PAY YOU ON TIME .

Citybank has a credit on my government credit care of over 900 dollars but did not issue me a check. I paid them an the govmetnment paid them. they kept sending me statements showing the balance but not a check like they usually do.

After about a year they sent a check but it looked like the many statements so unfortunately it got lost under a pile of junk male. I found it but it was past the date it was allowed to be chased.

I called citybank and wait on hold. This is what is the most infuriating and it is not the music or the waiting but every minute the voice comes on and tells me I am waiting on hold. I guess they expect all people are idols and will forget if they are not told every minute they must wait for the next customer representative.

It is literally every minute. If you…

Incompetent CS reps that couldn't handle my issue. Kept on transferring from rep to rep and being placed on hold. I was on hold to be transferred to a different dept only to be told I needed to be transferred again.

This is the worse bank I have ever dealt with.Citibank has closed my account and it has been over 75 days and I still haven't received my money.Customer service is a joke and they will always tell you there is no supervisor available that one will call you back but no one ever does. I've had been on hold for over two hours and still get no answers when I do get a representive and they speak such broken English you can't understand.I will never do business with this bank again

Ref billing dispute # D-432460040622 I disputed an UNAUTHORIZED charge to my credit card and received a reply indicating the vendor was not willing to honor my request. Documentation was provided to Citi Bank however they continued to side with the vendor. I have engaged and filled a complaint with the Attorney General of NC

Poor service. I maid an appointment , today 13:00 They were busy with something else. The manager very not helpful. I wanted to see why my cc was not approved. I am very sad.

I am the executor of my deceased mother's estate. I filled out the paperwork required by Citi's estate department, which was received 7/21/22. I was later told that one more form was required. I filled out the form, had it notarized, and faxed.

The final process began on 8/14. I was told to call back when the process was finalized, the first full week of September. I called today and was told that the final review is in in process and that it may take up to two more weeks for the check to be released.

I have bills to pay o behalf of the estate (including a Citibank credit card) and need to have this matter resolved immediately. My mother is Stella Saks and her account number is 2101824418.

Worst customer service was trying to unlock my Citibank app and the lady omg terrible I just need to unlock it I can even explain the questions she was asking over and over

I recvd a notice that they decided to drop my credit limit without stating why. I have never been late or near my credit limit. I contacted cs, which is a joke. The representative (mary) couldn't tell me why but stated that I could call the credit dept and have it put back.

I again asked for a reason or a supervisor to explain, she (mary) stated the sup who refused to give her name or take the call couldn't help. Let me tell you Citi that fucking with my credit, bouncing my utilization score up and down will not be tolerated, in fact its criminal and is being addressed.

Watch out people, they probably screwed you too. Horrible cs and horrible behavior and fucking with MY credit leads to a huge lawsuit.

Citibank member over 10 years. Always pay balance every month. Called tonight as the bill was due Sept 1, today is Sept 3. Customer service would not wave late fee for a 10 year great customer who pays on-time. No if, ands or buts, just NO.

It's a system generated fee. Could not tell me how much the fee is or will be. I was very surprised to be treated abrupt no, and that's that. No reasonable reason why couldn't tell me late fee amount only that it's automatic system generated. Very SAD, customer service.

I'll close my card after 10 years. Too many others that have better customer service. , don't need it. This may impact Costco spending as well!!!

YOU NEED TO VET THE HIRING OF YOUR CUSTOMER SERVICE REPRESENTATIVES.

THE NUMBER ONE REQUIREMENT AS A CUSTOMER SERVICE REPRESENTATIVE IS TO BE ABLE TO SPEAK VERY GOOD ENGLISH!!!!

IF THEY ARE FOREIGN, THEIR ACCENT SHOULD NOT BE SO THICK, EVERY OTHER WORD IS INAUDIBLE.

EVEN THE SUPERVISOR WAS NOT SUITABLE.

HIRE AMERICAN!!!

I was calling to try to fix a situation where my account was closed for a deposited check which they claimed was fraudulent and is not it is completely legit check. They closed my account with no warning without even discussing the situation with me when trying to call them to clarify everything I was hung up on by customer service twice saying that my security word was not my security word when I know in fact what my security word was I think they are stonewalling me and

trying to procrastinate to get their story straight. Highly disappointed in this company will never bank with them again it will not recommend them to anyone I'm a boy captain at every chance I get.

01. Blamed her for changing her spending habits. I explained that she should be able to buy stamps wherever she chooses without getting her card canceled. Unreal. Every customer service agent has their own set of rules that they apparently get to make up as they go.

The final agent was screaming at me on the phone that "my mother just didn't understand anything" and "if that is the way I was going to be, I could find a new agent" and slammed down the phone. All because they messaged saying to call them about the transaction.

Hatred of elderly people is not a good look, especially after 20 plus years with them and a big enough credit limit to buy a small house.

I had two reps, on separate occasions, hang up on me! Also, never resolved unauthorized charges.

Main Issue: Inefficient representatives (most of them), unprofessional supervisor (at least one), Chaotic flow of endorsements, sarcastic executive officer (James) all of which leading to my account closure with an overdrawn amount.

Only if someone catered my dispute with professionalism, accuracy and efficacy the moment I've relayed the problem, I would not be submitting this complaint or other complaints. Only if from the beginning, the representative/s did their job in conveying a clear messaging , expectation and proper communication, I would not be circling around and wasting my time redoing everything right now. No one in their respective departments are eager to be accountable of the chaos they have made. In the end, a customer like will still be the one suffering from all of their…

I would rate the customer service at 0. I have a savings account that has been blocked for 3 months and can't get anyone at customer service to address the problem. I have called the customer service number, but they are located offshore.

I have sent a letter that was received a month ago in the San Antonio, TX office. I have been promised a callback from four different supervisors, with no replies.

This is probably the worst bank in America. They are incredibly unprofessional. if you do, they may cancel it. You call them ask what's the problem? fraud department checks say all is good. You try to make a payment again - again declined.

Call them - they say all is good, no problems found. again .... This is the WORST Bank in America. The WORST. Stay clear of them.

I am a long term credit card customer of Citi in good standing. I have been treated in an unacceptable manner on two separate occasions, by Citi Representatives, one in Security Operations. In all fairness that I can muster, this is my attempt to see if your company us worth continuing a relationship with, of any kind.

Please call me at 3865001610.

Citi credit cards closed both my credit cards without any late payment, overdraft or a previous email, call or anything.. that is brutal, especially that Iam traveling out of the country on a few days, same happened before with my checking account for more than 10 years with Citi… reason was stupid also..

no bad checks, no overdraft no issues at all, always with high balances, was a citi gold checking… so? At least need to know why all this closing credit cards and account? Thanks!

I have been a wonderful customer of this credit card company for years. I pay in full every month. This month I was a week late due to the bill getting missed placed. It was due on 8/17/22 and I paid it through my bank today 8/23/22 showing it will post on 8/25.

So, I called customer service to let them know that it was on its way to try to avoid any late fees. The gentleman David was very rude and impatient on the phone. All they would need to do is look at my history to see I'm a great customer and waive any fees that might result in this mistake.

The call was an attempt to give them a heads up that the payment was on the way. Instead, I was treated unprofessionally like a criminal. This is a costco card so I don't really want to cancel it. But I will if the charge me a late fee.

Applied for credit csrd beginning of June give the deposit around June 20th got email stagin my card was on the way June 24th. July 5th I called because I have yet to get my card. I was told it was returned due to mailing address(never got an email) i update the address she states she will overnight the card.

Still nothing I call back around July10 or 13 I was told my account was closed because the second card they sent returned back to them. I was told i will receive my full 300$ deposit. I called around July 22 requesting infor about the check.

Person stated it was never sent out they will send it out will receive 7 to 10 business days. I called today August 20th I speak with west he states i closed my account and mt deposit was not sent out.

I stated YOU guys closed it and according…

Trying to figure out how to register my new card online after my account was hacked. Spoke to multiple representatives, but Dom at the supposedly Citigold fraud department hung up on me multiple times. She would repeat herself multiple times instead of answering your questions.

It is easier for your account to be hacked with Citibank then it is for you to recover your accounts. Dom was disrespectful and ignored our plea for help after two months of reaching out for assistance. Two hours of reaching out to multiple departments led us back to her multiple times, she would just hang up.

I still have a debit card in which I can’t log into online with no help. No one helped me and all I did was repeat my information multiple times with no assistance. The incompetence and lack of empathy is…

I have been a Citibank customer for 19 years and have had a credit card with them for 12 years. I have made a payment every month and recently they cancelled my credit card. They stayed I had a foreclosure, yet I've never owned a house.

I check Experian and there no such thing on my report. Do not open a account with them!

I am requesting a check to be re-sent to my address as CITI bank owes me money and every time I call the customer support number they are either hanging up on me or unable to help in general.

I called in on behalf of my dad Robert Foster. I faxed a power of attorney to submit a claim for identity theft. Took me 3 months and the fruad department agents were horrible to me. One agent found my documentation for the POA, another said they could not find it....

then another pull customer service on the line and they said they could not find it. They then pull a manager to look, manage was able to view and find it... (3 hours later) then the manger transfers me back to fraud and then thay cant find it....

then too late, end of day call back tomorrow.... months later - I finally get somone to call back and submit the claim. Claim goes through the fraud charges removed, but no the fees associated with the fraud... So i Call back to day - fraud department cant find the power of…

If we could give a 0 we would. We were trying to buy two laptops at Best Buy on 8/14/22. My card was declined and CITI did not send us a notification to verify the purchase for several minutes. In the meantime we had used our American Express card to completed the purchase.

We did receive an alert regarding the purchase, but it was after we used another card. After we got home we received an auto call to check on the purchase. While trying to talk to the agent they asked us to give the last 6 of our checking account number which we dont have memorized and didnt have access to the information at that moment.

We asked for another form of check of identification, and the agent basically wouldnt give us another option. We asked for a supervisor and were on hold for close to 10 minutes if not…

Good evening. There was a fraud charge on my account and Citibank canceled my card and issued a new one. I was told by two people that I would be receiving this card on a Saturday before 8pm. I'm sitting at home waiting for FedEx and when I call Citibank after 8pm, I'm told that I will not receive my new card until Monday.

I then asked for the tracking number. Someone told me that they don't provide tracking numbers that only FedEx does. So I requested a supervisor. " I told him that "I'm going to withdraw all of my money from Citibank on Monday and close my account and tell the CEO and the media about the horrible experience from Citibank.

So I have to sit here with no card and no funds (because banks are closed on…

Fuck y’all pussy ass company for denying me a Best Buy credit card old dirty bitches. Suck my fucking dick from the back you dirty hoes. Playing with me like I’m some broke ass nigga bitch I got money hoe.

Talking about some “too many credit bureau inquiries” bitch mind ya fucking business bitch I take care of my shit.. But anyway fuck y’all I hope y’all bitches go bankrupt. And yes bitch I am mad.

I was inside of a car accident and I have lost some personal stuff in the car accident to where my money came up missing out of my account , I have provided proof , and they keep finding every reason to not reimburse me my money !!

Opened a Citibank Costco card. Was given an initial credit line of $500. If you have ever shopped at Costco, you will understand that this is a joke. I have great credit and income, but I was told that the limit would increase in 6 months...

I am discouraged I took on the credit inquiry for such a lame duck card. This is shameful and reflects bad on Costco as well.

#176262071

I keep filing complaints on Citibank I opened a saving account June 9th my account was closed with no explanation as to why?? My job sent my payroll deposit if 454.98 over to this account. They keep giving me the run around nobody is answering my questions and refusing to release any information to me pertaining to the money I’m owed. They keep telling me I have to wait 60 to 90 days for a check in the mail. No exact date no estimate time.. the account was due to closed on June 10 it is now August 5 and the account is still showing blocked I have to over 60 customer service reps and they keep transferring me to the fraud department and they keep saying the account is due to close it’s been a 2months and it’s still not closed. My utilities were turnt off because of this. I just…

So I opened an account in May 2022 . Well I got a notification a couple weeks later saying my account was closed . I was very upset . Because I already enrolled in direct deposit from my employee. So I have been calling to see when my check will be here from my account balance and guess what I get hung up on the worst customer service I have ever been thru!

It’s now 8/5/2022 and I still do not have my check from my closed account ! Everytime I call they say I can’t give you any further information about MY account ! I just called now and it’s not even closed !

I am so upset and I will be telling everyone how horrible this company is ! I need my money ! I was told 60 days .. hmmm been over and my account is not even closed ! I need someone to find out what the heck is going on this is way…