Citibank

Problems with my Citi Bank Priority Debit card. On Friday 5-20-2022 I experienced a problem with my card being denied at my local gas station. Confused because it worked the day before with no problem. So I went to another station where it was also denied?

I then called the number on the back of the card and spoke to not one but several Citi bank customer reps and was told that there was some suspicious activity that day in the amounts of $125 & 75 dollars. I went thru questions and answers with all reps.

finally speaking to a supervisor. I advised him what I was told also that your reps show that I entered my pin number wrong, which I didn't. He sent my cell a link to confirm my pin which I did.

He advised me all looks okay and he didn't see any suspicious activity and wasn't sure what…

Citibank is the Absolute Worst Banking Service i have received in all my many years of banking in financial services !!! Poor quality service, poorly trained staff, excuses blaming customers for their own mistakes. Blocking legitimate transactions and transfer requests from the customer and then accusing the customer of fraud or implied as such is one of their latest tricks to delay or cancel payments due or late delivery because of inconvenient an unnecessary security checks and validation. I have been through this process so may times and wrongly accused with no apology given. Sick and tired of this truly awful bank.

Disgusted customer.

Your “technical issues” are preventing me from funding my Citigold account by the 20th of May with the $200,000.00 I have waiting in my home bank.

Your Customer Service is dysfunctional with all the problems you have cited on the Net.

If your technical problems are preventing ACH, I need you to help me, but your people play Catch22.

“I can’t help you” all day unless it is dropped calls, wrong department, or phone lines NG. I need you to intervene Immediately because Monday is your deadline for funding the account.

Daniel Barshay

I will scam 10,700 call Citi Bank for help as a priority customer for seven years I am not satisfy I keep calling and calling Citi Bank they keep saying the case is open after three weeks they sent me a letter that my case was denied the scammer took all my savings I had to take a loan also to pay them I took a toll on my health Citibank cannot help me they did not reset account I didn’t think they do enough investigation .

I have a saving account and a credit card with Citibank (Citigroup Inc). I have not been able to access my account online for 3 days. I have been on the phone with them for hours the last few days.

Their tech department finally decided that it is a "known tech issue for some customers" with no immediate fix. They said I could move my money over the phone. Everyone I speak with tells me that is not possible and the ONLY way to access my account is online. So ...

my money in MY savings account is currently being held hostage by Citibank for an undetermined about of time! Please help.

I had a big account at your bank but every three months or so you would send me a FEDEX letter saying that "unless I gave you more information you will block my account which was a big account with the letter I would go to the bank and they said don't worry we will take care of it and for years so I was advised t by my Tax attorney and accountant to pull the withdraw from the bank which I did also the letter you keep sending was a threat that is how I took it and

have been told it was threat that you would block the account after so many years as being a customer you had all the information except what I liked to eat then I still have a IRA account my accountant gave me the sum I should take out so I went to the bank to pull it out all I got was trouble so

I had to fill in paper work…

I have had a citibank account for the last 20 years. Checking and multiple savings. On Friday May 13th, my husband and I opened a joint checking account and deposited a $57,000 check from our attorney. The check was from a refinance mortgage we took out.

I was assured by Jacqueline Mendez, the branch manager at citibank that this joint account was NOT connected to my personal account. On Saturday May 14th, while at the gas station, my personal debit card was declined. I looked on the citi app and my personal checking and savings accounts were GONE!!!! MISSING!

Deleted and stolen from citibank. I called their numbers, was put on hold for three hours, only to find out the check fraud dept was closed until Monday!!! I was never notified of ANY OF THIS!!!!! I had NO money ALL weekend, with a…

According to a friend of mine whom I sent a $4,373.85 check written out by one if your employee’s in the fraud deposit, due to citibank closing my account on February 27 due to fraud in my account, 4 waiting fir thst check after one excuse after the other on why they couldn’t send it.. I just received it on may 9. Now, my friend went to cash it today, may 14. At her bank. Her bank said your check you write out to me is a fraud. What the living hell is going on. You people have stalled and stalled in not sending that check. Knowingly how desperate I was to get it to get my husband home from Afghanistan to help me with my medical needs. I am calling my attorney on Monday. Enough is enough. This is pure bull shit you have done to me.

Thank you for your time if you read this

Cheryl bateman

I was using my Citibank checking account for direct deposit of my Social Security and for paying bills. I tried to login one day and got an error message that I needed to call customer service. I called customer service and was transferred to the fraud department.

I was told that there was suspicious activity on my account and it had been closed. The next day my Social Security was deposited. They did not return it to Social Security like they were supposed to. I called again and again and was told that they could no longer speak with me and they would hang up.

After 2 weeks I finally was able to speak with someone at the bank. I explained the situation that I had funds , including my Social Security, in my account and I could not get my money. They spoke with the fraud department and I…

I created a transfer connection to an estate account at Wells Fargo and it was tested twice by Citibank and found to be in working order. I viewed the transactions myself online. I then proceeded to Citibank online and made a transfer but the final webpage had different routing and account numbers. The wire transfer expert had no idea how to help.

The system doesn't allow one to see that the routing and acct numbers are correct prior to making the transfer. I cancelled the transfer and then was charged triple the wire transfer charges.

I just lost my mom. To COVID and can you image how difficult this his been for me if the process when she was in the hospital? I continue to have issues with dealing with your customer service regarding my checking account.

Two weeks ago I donated money to my church Calvary Chapel by using my debit card a few days later i then see that my account is negative the amount I donated which makes no sense because I donated when my direct deposit went in , when I called to inquire your unprofessional unhelpful customer service stated it went negative because the barge didn’t go through right away regardless of me paying with my debt card. I then got my direct deposit again last week and used Venmo to send someone $200 and have never had an issue I then noticed my account was negative $200 so

I…

My father, Albert Ruenes passed away september 2021. My brother and I were his beneficieries on his ROTH IRA held with citibank. We submitted the initial letter requesting the payout to San Antonio and it took 6 weeks to receive more papers to be filled out.

This was completed by my brother and I over 6 weeks ago. I have called five times inquiring as to when the funds will be distributed. I was told 10 - 15 days for months. As of this date we have yet to recieve our money.

This process with other banks took 1-3 days to complete, with citi bank we are now in our fourth month. your process is archaic. I was told last that my money would be in by today and again its not there.

Now im told it will be 24-48 hours. If i dont have this money by friday i am filing a complain with the federal…

My savings account was closed with 34000 dollars and they have not sunt my money and will not give me any information

I made a call to 1-888-574-1301 around 11:50 am EST on May 2nd and got a service rep. "). After that, it went down hill. I felt he did not genuinely want to help and would rather do something else.

He gave short answers and long pauses. I asked him to transfer me to a different rep, and I end up starting over again with an automated person.

You can't really do business with them - long waiting time, redirects, unprofessional customer service, they are a total disaster! Their ATM's keep breaking, once you put your deposit checks etc etc etc. Most importantly, just try to call them and solve your issue - good luck!

On March 25 my checking account had funds withdrawn without my consent. Someone called me and stated they were from citibank fraud department and stated there was some fraudulent activity on my account. Not aware this was a person not with citibank I noticed funds were being taken from my account.

I immediately went to the citibank branch and reported what had just taken place. The account was closed and I opened a new account. My claim was denied for replacement of the funds taken from my account because the fraud department stated they could not reach me by phone.

I explained to the representative that I am at work and can not answer my phone during work hours. I am a health care worker and unable to answer the phone during the course of my work day. I need some assistance with this…

I signed up for the best but Citibank card almost 2 months ago and still haven’t received my card in the mail!!! I have called at least 6 times to never get the problem fixed or be HUNG UP on, on at least TWO occasions by different representatives.

I have only been able to pay my bill through phone because they will not give me my account information to login and pay but My email will be filled with reminders to pay on time! The customer service reps they have are the Worst I have ever called and I wish I never got that stupid best buy credit card with citibank.

I would give 0 stars if possible. These people they have working customer service cannot do their jobs. I have talked to at least 5 different ones and no one had ever been able to ship my card to me despite me giving them my…

Terrible customer service! It's next to impossible to talk to a HUMAN BEING! I found myself in an endless loop of machines asking me the same questions over and over! No person to person interaction at all! This is a bank that hold my money and talking to a human is an absolute must!!!

Here are the failed numbers that I tried. 800-950-5114 888-967-8200 800-456-4277 212-559-1000 866-422-0458

All these numbers were either the wrong department, very long wait times or endless loops that end up in disconnection! NO HUMAN IN SIGHT!!!

Just the most horrible company ever I have had my account for one week made 3 transactions and they have blocked my account for a suspected fraud.. I have contacted citibank over 15 times and been hung up on an hour total of 10. This is the most pathetic and immature place and people I have dealt with ever I will be getting my money out of citibank as soon as possiblelo

The fraud department placed a block on my account and told me the account had to be closed. This happened more than 3 months ago. 00 in the account released and sent to me. Every time I contact the fraud department I am told that they cannot verify my phone number so they cannot release the hold on the account and send me my money.

I have had my phone number for four months and anybody that I call gets my name on their caller ID. Whatever firm your fraud department uses to validate phone numbers does not have my correct information obviously. I have never been treated so poorly as Citibank fraud department has treated me.

All I want is my $512 thank you. The last four numbers of the account are 1598. The last four of my Social Security number is 7917. My mobile phone number is…

I tried to do the right thing and setup a payment plan to pay off my account. After a representative told me to start making my payments at the 1st of the month I did as instructed. I was then charged again on the 7th which caused my checking account to overdraft.

My only request was that the extra payment be applied as the May 2nd payment and I would continue with the agreement with the June payment. The representative today refused to accommodate this therefore I find myself in the situation that CitiBank has not honored the agreement on their end and has therefore given up any claim to future payments.

Due to this fact I will be making no additional payments on this agreement as it is now null and void.

Never bank with citi. So what happened was, I recently reported fraudulent activity on my card. So citibank disputed the charge and canceled my old card and sent me a new one. The next day, the new card comes and I was trying to activate it.

But apparently, citibank changed my PIN without me knowing which means i can’t call customer service and after several failed attempts at trying to activate the card, my account was completely locked! This company is a joke and is that worst company i have ever dealt with!

Very bad location / very bad customer service ( branch located at route -4 - Paramus , nj mention that make an appointment, but non working employees at all ( using playing with cell phone ) call lease call me @ 551-404-9157 ; sam labib On April / 5th/2022 / Wednesday

I am a long standing holder of CitiBank credit cards. I am very disappointed in the poor service in resolving my fraud complaint. xx on my account ending 9846 dated February 17th 2022. These were fraudulent charges. I did not make these purchases.

Citi's fraud department states" the investigation is complete and that a credit will not be issued" They recommend reviewing my account to see if the merchant has posted a credit. No such credit has been given to me. xx. A review of my statement shows these charges have not been removed. xx total.

I should be refunded this money. I have made multiple calls to the fraud department, and have been told that the account will be adjusted to refund me the money but that has not happened. On three calls today, I was disconnected.

This is a rude way…

Terrible customer service. My mom doesn’t speak perfect English so I was trying to help her close her Cd account through customer service. The rep was extremely unhelpful and unprofessional. In the end, we were unable to get my moms account verified by my mom herself.

The rep was extremely rude speaking to my mom. Worst service ever I hope they audit her call and realize this agent was unable to locate her account. We went into the branch afterwards which was a 30 min drive, that’s why we tried to go through the phone first.

And then we immediately were able to close her cd in person without all this hassle the rep on the phone put us through.

I’m Domingo k Weerasekera, Active Duty Military member, who was stationed in Germany for past 5 years. Arrived to US on March and updated my new address and phone number with Citi. I’m in the process of closing a mortgage and trying to pay off my car loan with Service Credit Union bank.

Citi customers service advice that my spending limit has exceeded for the month and proceed with a wire transfer. (Doesn’t make sense that a checking account: debit card has a limit). So I started the wire transfer on my online app on April 1st, and the was telling me to call customer service .

Stayed On The phone close to 3 hrs, with 7 different agents, who couldn’t figure out the issue.

Finally the last agent said customer service never updated my new information. The wire transfer was on hold and the…

I filed a dispute, case# B-192108030322, for a service from Execucar. 7 on November 24th to be picked up at LAX on January 6th.

However, due to covid, I had to change my travel plans. I updated Execucar on their website to be picked up on Feb 24th at the same time. Even though I received a confirmation email from them, they did not pick me up.

When I called them from LAX, the driver said that he didn't know anything about picking me up. I called their office and they said that they would get back to me in 14 days, which they DID NOT, so I filed a dispute as mentioned above.

While on the phone filing the dispute on March 3rd with a Citibank representative, he asked what happened so that he could write it down. I explained everything expecting it to be written down. 73.

However, on 4/1…

I"m relocated from Germany. My time in the US will end 2022 April, 8. Therefore I closed my Citi Bank Credit card account and my Citi Bank Miles ahead Savings account on February, 22. Citibank promised me to send me a check with my balance during the next 10-15 business days by mail.

Unfortunately this check never arrived. I made more than 10 attempts to call them and find a solution. No success. The people working on the telephone support are difficult to understand. I requested a call back from a supervisor or manager.

Nobody ever called me back. This is the worst experience I ever had with a bank.

Citibank notified me that I had fraud on my card. Which I do. I have been trying to call them for two days. I have held three times for 20 minutes and gave it about 40 more minutes another time.

Still have not talked to a person to resolve the issue. Seems unbelievable to me.

The Citibank at 5000 Sunset Blvd, Los Angeles CA racially profiled a young black lady and the staff treated her terribly, they are now removing negative google reviews

5% of my balance for my minimum payment. I called twice and no one could answer my questions or fix the issue. He could not tell me why I was being overcharged!!! and did not answer any of my questions. 5% !!!

because I calculated for the 45 dollars I owed not the 133!!! this is unfair and he did not resolve any of my issues!!! worst customer service I have ever experienced and I am never using this bank again!!!

My checking and saving Account are blocked by Citi bank. I called to customer service ask the reason, but nobody knows it and cut of my phone. When I created my account at Citibank I have promotion of get a $700 bonus if deposit $50,000 for three months.

it’s been over three months and I suppose to get $700 bonus. Where is my bonus and why my account is closed?

Unfortunately, I opened a bank account at Citibank. I deposited $62,000. My account was fine until I tried to close my account. It was frozen and I travelled 6 ours to the WEST Palm Beach branch. They cannot help either.

I don't know where my money is. Goodbye to buying a home. ONLY OPEN ABANK Account with reputable institutions.

Citi credit card allowed me to pay off my entire balance 9 months ago and close the account but now I just got an email saying they will send my unpaid balance to collections if I don't pay it off. So I call Citi and they say they can't access my account bc I closed it so I was like what do I do so now I have to contact collections and

pay it off which I would have paid any extra off at time of closing account if they told me about it so I'm not sure how they even closed it with a balance on it especially after they said I paid it off. Not happy and I could not get ahold of anyone with credit card services bc I don't have an account number to put in for audition system. Worse customer service ever

I am an exist Citi bank customer. I see the advisement from citi. you will reward $1000 when you open citi bank account with deposit $50k. My wife just start a new business. therefore we open a business account with city.

I wrote a check $47000 from my citi account, deposit through ATM to this new account. it is very absurd thing happen to me. I got phone called from City to verify the check. I told her yes, it is my check.

5 days later I got a letter from Citi, said new account is fraud and will closed in 60 days. I called fraud department. He said my check is counterfeit, but it withdraw from my account. How could you can withdraw the counterfeit check.

It took me 2 days to fight fraud issue to clear it is not fraud.

however it is absurd that the check $47000 is degreased. I called…

I called to have a simple computer glitch fixed and was transferred 9 times to different departments in a 2 hour call which in the first hour they blocked my account. So the issue I originally called for never got solved and I was passed from person to person who asked how they could help before shipping me to the next person with no help. This is the 4th time I have called and been ignored and passed to another person.

) I could not remeber my password and was locked completely out of my card and told to "wait for a call", or letter. No call came I only have one phone number and no voice mail was left. It has been 5 days and no letter.

When I called I was told to continue to wait. I was not given my balance or last few transactions so I could close this account. unprofessional and unhelpful.

My online access has been blocked for over a week. I have called everyday for the past 10 days and getting no where. I was told on Saturday that my account was compromised so they sent me a new card.

I was told all I had to do was register the card to set up a new online access. I did this on Monday but my access US STILL BLOCKED AND NO ONE CAN HELP ME!! I just called to get my balance and was told my phone number isn't verified.

I have received numerous codes on my phone sent by people in customer service. I NEED ACCESS TO MY ACCOUNT NOW! IVE NEVER DEALT WITH SUCH INCOMPETENT PEOPLE BEFORE ESPECIALLY IN A BANK. my name is Jennifer Baker. the last four digits of my SSN 2127 last four digits is debit card is 9847.

Citibank's customer "service" is COMPLETELY BROKEN. Each time I call them, the service is WORSE, not better. I have had an unresolved dispute for 2-years where I submitted all documentation to the address they provided, only to receive a letter 3 months later indicating it was in the wrong department and would be sent to the "correct department" but never stating what the correct department is, and also listing an incorrect amount (only 1/2 of the charge) for the dispute.

Today, I have called 3 times, each time going through a lengthy wait time, then a maze of numerous voice prompts only for the person to drop the call. I am COMPLETELY DISGUSTED with Citibank. You cannot understand the person on the phone, either due to heavy accent or muffled voice. If they are truly recording these…

I am appalled my the customer service that I receive. Currently I have been on hold for 28 minutes by a supervisor. I request to speak to a manager because I got a text from Citibank telling me to call, I call and the rep states she doesn’t know why they wanted me to call, but the starting asking me for all my information.

Didn’t say who she was, and couldn’t tell me anything unless I gave my info. Was transferred to a manager didn’t tell me her name, but I explained to her and she states the reason for the call, potential fraud ok fine.

She doesn’t ask for my name, goes straight to what’s your full card number! I just said I was concerned about fraud, asked could she verify something Else. She send me a text, the text says we will never call or text for this info, I tell her that and…

I called your customer service and was directed to your Indian support staff, l asked for a new card because I just canceled my subscription to service, they said they can do that, l was told it will take two and it will be FedEx to me, next thing I knew, my account was placed under review for fraud, l called and told them there was no fraud but they insisted and

placed my account under review, can they on their own place my account under review even after I told them there was no fraud. I went to two Citibank branches for help, Camarillo & Canyon Country. I will only go to the Citibank branches for help going forward, l hope they are happy for disrupting my life.

Horrible bank! I open an account that I never used and ended up with a negative balance. I also have another account that they’ve been charging me a monthly service fee for 9 years. HORRIBLE BANK DONT!

I wrote a check that had bounced. When I had verified that I had wrote the check and $4,366 was deposited into my account. Since February 24, 2022 I have been denied access to my account. They are also closing my account.

I can not afford to wait 30 to 60 days to receive my money. My phone and lights have been disconnected. Plus my rent is due. I need access to MY MONEY so that I can pay my bills. I couldn’t pay for my daughter’s trip to visit her father’s gave in Missouri.

On 2/23/22, I telephoned Citi and requested a payoff statement and was told that it could not be emailed and provided the fax number. I was told I would receive it within 48-hours. I did not. I called again on 2/25/2022 and was told that it would be another 48-hours and provided the fax number again and was told it could not be expedited.

I called on 2/26/22 and was told it could be emailed to me and I called back and spoke to another rep when I received an account statement instead of the payoff statement I requested. At that time, I requested to to speak with a supervisor who told me that the fax would be received within 48-hours and it could not be expedited as there was no one in that department at that time to send out the fax.

I provided the fax number again, in fact, I provided…

Good morning, as a customer of Citibank I am very hurt by something that occurred. I received my IRS payment today and mysteriously my Citibank account is now closed. Something like this happened to me before and in good faith I reopened my Citibank account.

I am a young mother who is trying to be responsible and I get my direct deposit every month for almost a year Faithfully with this account. I also retrieve funds out of my mother's Social Security account to help her out and transferred to my account in order to help her out.

I am so hurt that this situation happened to me and it's unfair that I would have to wait 30 to 60 days. Fortunately I was given Miss Barbara deseo who is the CEO of Citibank information and I would definitely write her a letter this is very unfair to me and…

I am a long-term business customer. I am a sole practitioner in a small law firm in Walnut Creek, CA. I have a plaintiff's practice which means I take cases on contingency fee. As a result, when I resolve cases for my clients the checks are generally made payable to my law firm in trust for my clients.

As required by the California State Bar, I deposit these commingled funds into my IOLTA account. Today, February 22, 2022, I visited your Pleasant Hill Downtown Branch. A branch that I have visit infrequently. On this date, I attempted to deposit a check into my IOLTA account.

The teller (Susana Carrillo) was confused by the fact that the check was made payable to the Law Office of H. Larry Elam III in trust for Joe Smith (not client's real name), she asked where was Mr. Smith's signature.…

Today I went into my local Citibank branch to make a deposit. The manager approached me in line asking me to wear a mask. I told her that Contra Costa County Covid restrictions does not require a mask when vaccinated for Covid, she said they still require a mask for service.

I left and went to another branch and was able to make my deposit without a mask. It is not up to the branch manager to dictate and enforce Covid policy and I was in compliance with county regulations. It is my intention to move my money to a different bank.

My deposit was $180,000 but your manager didn’t care. Bad service, bad manager, overreach of authority!

After fraud activity happened on my debit card, you replaced it with another with just one digit changed, so of course the fraud happened again. When I called to get the problem resolved, it too TWO DAYS and SIX hours OF CALLS.

I then received a completely new debit card # for which I am grateful. ) resulting in my near loss of my vital home phone. When I called to get the matter rectified, your automated system did not work properly and I was led to the credit dept repeatedly, had o hang up repeatedly and by the time I got a real person I was pretty frustrated. I apologized.

--she had to send me a passcode via text which never happened and her call dropped. So I called back again, had to try several times before the automated system would work. By this time I was very angry and rude.

I…

Citibank, N.A. Customer Service Centre 3800 Citigroup Centre, A1-03 Tampa, Florida 33610-9122 USA

Citibank N.A staff have unauthorised closed my Citibank IBP Account Ending No. xxxx865 without my approval. I call Citibank N.A Customer Service staff confirmed my Citibank IBP Account was REMOVED/NOT REGISTERED in Citibank N.A Computer Banking System and also unable to trace whereabouts of the money deposited in my Citibank IBP Account. I emailed several letters to Citibank N.A management staffs but received no responses.

I required Citibank N.A. Explanation for unauthorised closing my accounts as follows:-

(1) Is my Citibank IBP Account No. xxxxx865 is Closed ? If yes, When (Date) the Account was Closed ?(2) Whereabouts is my money deposited in Citibank IBP Account No. xxxxxx865 ? (3) Who…

Called your customer service number twice just to request assistance with a first time waiver of a monthly checking account fee. Both reps could barely speak English, kept me on hold, told me they could not access account to see status of fee, would not document my call in system, nor give me a reference number or name.

I most recently spoke with a ‘Brandon’ who sounded asleep. Are you checking overseas to see the quality of your reps? I’ve been a member of Citibank forty years, rarely call for assistance, deeply disturbed by how indifferent your reps were.