Citibank

I have been trying to result this problem since 10/28/2021. I went to the brach located at 4249 B’way ave. Nyc 10033. I used to have a Safe Deposit Box, which I believed I returned when I call and let them know that was not going to use anymore. 08. 78.

They never sent me another bill during all this time. 78. The brach told me that they were going to discuss it and would let me know. But the last time I went to the brach was 1/5/2022 is more than a month already, but not a call neither an email to let me know the final result.

Please help me to result this situation and finally pay this open balance. Im attaching the bill that was provided to me 10/28/2021. Thanks in advance.

Credit card that is attached to checking account has been experiencing fraudulent activities. Now after person verification, I can't get card released & unlocked. Have been charged by other institutions late fee because the can't get their auto-payments. This is the 2nd time I've been hit with fraud.

I'm 71 & traveling to take care of 91 year old mother in VA. No access to mail until my return. Why aren't you sending necessary paper via email? Don't need another card just clear unauthorized charges! 2nd cell 347-340-4700

I been with you guys for 6 years now, never had a complaint but this time it's enough, the fact is I'm getting my card blocked without any notice is ridiculous, but what's more ridiculous that Noone can explain anything , if you block me verify me and do your job instead of hanging me up, being on vacation and dealing with the these type of problems instead of enjoying my vacation .

I don't recommend citi to anyone anymore the quality is literally went down and not helpful at all . You guys need to fix up this situations , because that's how use loose costumers I'm closing my account with you guys because that's not right what just I had to go thru.

I was trying to report fraud and JR and Paul disconnected me when placing me on hold. I could not understand their English words.

Customer service following a fraudulent checking account was opened on my savings account. Online banking was fraudulently accessed and checking account was opened and attempted to transfer money out. I called and they blocked my account, deleted online access. Since then I have not been able to unblock or close account.

Security info was changed when fraudulent account was opened. Had to receive mailed letter to access account through fraud dept. Once received and contacted fraud dept. security info was changed and still have trouble accessing through customer service. I call to get un blocked and they transfer me to multiple people, each I have to provide security info and sometimes it works and sometimes it does not.

I have spent over 5 hours in one day getting no where. this is just…

I was purchasing a phone online at Verizon Wireless when Citi claimed fraud. I received the text message and email so I logged into Citi and cleared the fraud by saying it was my purchase. I used the card again and it still declined.

I called Citi bank, got transferred around, everybody said the card is good to use, but it wasn't. Each time I clicked to purchase the Citibank box came up on the screen to authenticate the card, and it came back that Citi couldn't authenticate. This happened 4 times.

I kept getting assured on the phone with the Citi rep and fraud department that I could use my card.

However, it still wasn't working. I ended up using my Visa with another bank to make my purchase. This caused great inconvenience and made a 10 minute transaction turn into 60 minutes. I was…

Horrible. I am a senior citizen and they closed my account for some reason with my SSA check there and will not send me my check fr60 das. I can’t bu food or pay my my bills. They hang up on me every time I call.

This has been since the first of January

They have had my money in my bank account since December 15th they said I was under investigation because I couldn't I didn't get myself completely identified since then they have identified me more than once and then now they're saying my accounts up foreclosure 30 to 60 days and I will receive my funds in the check form well they have made me lose my electricity I can't access any money in my account I have kids at home and

I have no money because I cannot get into my account I also run a business for my home which this is also putting my business at risk because I can't access any of my money they have gave me a word around about every thing due to my account I've offered to send it verification such as my ID social security they don't want to accept it they don't want to do anything…

I went to my branch in Park Ridge, Il to ask about the fees for accessing Egyptian Pounds while in Egypt. I wanted to discuss this with a banker. I asked to speak with a banker and the teller to whom I was speaking insisted that she could help me rather than allowing me to speak with a banker.

She advised me that Citibank US did not have Egyptian Pounds. I replied that I knew that and that was not my question. Further I did not want to discuss my questions on the open floor. A banker appeared and after a brief discussion he accused me of being rude and invited me to move my accounts from Citibank.

We did not ever have a meaningful discussion about the fees.

I received a call from Citi Bank that there had been fraud on my credit card and they were cancelling it and they would send me another one. Received it in about 5 days. Changed all my accounts. Then I got a few messages from orders saying my credit card wasn’t working.

Turns out after I finally hooked up with a nice gal named Nikki who informed me it had something to do with Apple Pay,, which I did not ask for. Before talking with her I talked to a man who was very condescending.

Treated me like a two year old. Nikki was able to report him. She also saw to it that I got my new card the next day. She was the only nice person I spoke to during this episode. I have had my CitiBank Mastercard since 2006 and have never had a problem.

Don’t want to cancel card, but if this happens again I…

I had quite possibly the worst customer service experience of my life with one of the service reps while trying to get information on my government travel card. He was rude, stubborn, and offensive. Mind you, I have never once felt the need to file a complaint with any company, business in my entire life, but his behavior was unactable.

While trying to get information on ways ahead to pay a balance the representative regularly cut me off, provided no helpful advice and was not incredibly rude throughout. If I wasn't forced to use this government travel card, I can promise you I would never use this company again.

What I can promise is that I will absolutely not apply for recommend anyone for any Citi services in the future. I understand people have bad days but this man's attitude was…

To whom this may concern,

I am a new account holder with Citi Bank, prior to opening my personal and business accounts I was advised of a promotion in which I took advantage of. The promotion required me to deposit and maintain an average balance of $200 thousand dollars in my Citi personal and Business account in an effort to receive a cash bonus deposit of $1500 to $2500 in both account. I have since then met my obligations with the banks requirements but Citi Bank has yet to fulfil their end of the promotions which was due in early November 2021. Several attempts to resolve this issue has been unsuccessful. I have made several calls to the business customer service with no success. I was directed back to the bank which advised me that in inquiry will be made. I was provided a case…

Citibank is the worst bank They took my legal business funds and keep telling me it was sent back to sba administration which is not true Then they hurry and closed my account I'm so upset and customer service is playing games.

shame shame

I am a black women. I came in the Newark , NJ branch and I walked up to the empty counter , the lady was sitting there as if she is providing service. I walk up I say “Hi” , she doesn’t say anything , I say “Hi” again , she doesn’t say anything again .

I say “Hi” again and she still doesn’t say anything. She didn’t even look at me , she acted as if i wasn’t there and she kept focusing on her screen. She did not take a second to look up and say “ Hi , I am not taking anyone right now” or “sorry you’d have to see her over there when she’s finished” I stood there for a few more minutes shocked that this lady is this rude.

I then said “ hello! Do i stand back in line” she finally said “yes” .

It's awful

Due to your stand on firing unvaccinated employees I am going taking. Stance and Terminating my credit card with you

Just read that you are firing your company employees that are not vaccinated SHAME ON YOU CITIBANK I have had a credit card with you since I was 18 years old I'm now in my sixties and I am calling to get rid of it and go with a company that does not discriminate

The shot does NOT Prevent people from getting c19 Proven fact Look at cruise ships all those people have to have the card in order to take the cruise but yet look at all the outbreaks one example

It's just a money thing for big corporate I have spent over 2 million dollars in my lifetime when I credit card now I will give my business to another

I applied and was approved for a Citi AAdvantage Executive World Elite Mastercard online. My confirmation email did not include a temporary card number to use until my physical card arrived in the mail. Over the last two days, I've spent a total of 2 hours on the phone with Citi Customer Service, being passed around from department to department.

Each department told me another department would be able to issue me a temporary card number. This morning, I was told that was absolutely false and no one at Citi could provide me with this information. They said I had to wait 7-10 business days until my card arrived in the mail.

I specifically applied for this card to book flights with American Airlines for an upcoming vacation. In 7-10 business days, the flights I need will no longer be…

I called Citibank on three different times and each time I was put on hold for at least 15 or 20 minutes and the phone disconnected. Each time I called back it was the same on hold for 15-20 minutes and the phone disconnect. This is the worst banking service I've ever had.

The put my account into closure for now t Reason and the have the money for was paid to buy equipment from my client so I had to sell my truck to give them ther money back and your Lil customer. Service people hace nothing to say except your account is up for closure you should receive funds in 60 days and then they literally disconnect the call before I can ask why I was supposed to get q later as to why but

I didn't instead I got a new debit card I want my money and the money for my truck I had to sell due to your bank that I thought was a good bank to use but boy was I wrong

I have had an online bank account for about a year, and have been a citi customer for over 30 years due to multiple credit card accounts in excellent standing. I have been using the citi mobile app for as long as it has been available.

I went to make my usual monthly payment transfer that is exclusive to the only checking account I have with CITI and could not log in to ANY of my accounts. The website was forcing me to activate a debit card that I have NEVER received. I spoke with someone about 6 months ago and was never informed the debit card was required for online banking. I HAVE NEVER BEEN TOLD THIS. Why did the account work fine for a year and then suddenly all access by me (the ONLY account holder for all accounts in my name) is completely blocked? The only answer given was the…

Citibank is garbage!! They thought a check they received, not by me mind you, might be suspect, so they shut down my account, the next day they emailed me and told me the check was fine.

Meanwhile, as my account was "shut down" they still accepted my direct deposits and refused to give me access to my account. When i called i either got hung up on or was told that they couldnt give ME My information, then hung up on.

It ruined my Christmas and my birthday, January 1st, which is today, and had the balls to send me a Happy Birthday email!! What kind of twisted company would do that to someone? Oh! Apparently a terroristic company because they wouldnt release my money or anything until they were done their investigation, even though i was asked no questions and i had nothing to do with…

I cannot get access to my account and and whenever I am trying to access my money I am unable too …. This is ridiculous. This is the worst bank ever and I will never refer anyone to this bank ever!!!!!!

Cause no one is able to help me all they are telling me its on fraud and wait 24hours … it’s been more than 24 hours and I still cannot get access to my account and that is frustrating there was no fraud activity on my account.

December1,2021 i just opened a new account then suddenly they blocked it for no reason there was money in the account but i keep trying to tell them that theres no local citibank in 32571 area. Its over verification process.

I gave them two different phone numbers. Now they tell me that those cant be verified yes they can. The citibanks are too far from me.

On Friday, December 3rd, the money from both my Citibank checking and Citibank savings accounts was removed from the bank, via fraudulent wire transfers. Upon realizing what had happened, I immediately walked into your Woodland Hills branch at 6235 Topanga Canyon Blvd to see if I could have the wire transfers pulled back before being finalized.

Perhaps two hours had passed so I knew there was still time to retrieve the wire transfers. Bizarrely enough, no one at the branch could access my account. They tried accessing by debit card, by name and by SS#, but the account was completely blocked.

Ultimately, the wire transfers went through, depleting my entire savings. I started an investigation with your fraud unit, but I’ve heard nothing from them since. My life savings is gone, and nobody at…

I called 4 times over the last 3 weeks for a problem with my Citibank Visa card. We will be travelling to Switzerland in June 2022 and I was trying to order Swiss travel passes on line from the Swiss travel center and my Citibank visa kept declining.

I found out there is a 3D security for purchases in Europe which I mentioned in all 4 of my calls to Citibank. Today I called and was transferred to the fraud Dept. The male I spoke with was zero help once again.

Spoke with me for 5 min then told me he’d work on it and get back to me. 5 min later I received 3 calls from someone from a Citibank number that immediately hung up once I answered. I’m guessing he didn’t know how to help me so to close it out on his end he called me 3 times and hung up in his attempt to reach me when he never…

I paid $324 to my Costco Visa. It was credited to my husband's account rather than mine. I called to get this sorted out. The payment (according to my statement) was taken from my husband's account and paid my balance of $324 (shown on my November statement as paid). When I began to receive calls saying I'd better pay my past due account, I called again (4 times). I continued to receive past due phone calls. The last person I talked to filed an investigation. She said, "We cannot find the money". We have cancelled both of our cards and will NEVER have a Costco Visa card again.

PS: If Citibank, of all businesses, cannot afford to have customer service folks who speak English, I may have to drop our CitiBusiness card, ,too. After talking to 4 different people today and not being able to…

I was at city bank on broadhollow rd in Farmingdale ny today and you know l just wanted to deposit a check the check was under someone else name but the person was there with his ID lm a customer for 10 years and the manager lori Ruzzo she is racist she was not you can’t deposit the check what got me mad was the the other lady was saying that l could do it and she was saying that l couldn’t

-I was recently the victim of an elaborate scam that has cost me over $6,000 USD. I notified Citibank and was issued a provisional credit while they investigated. The next day I discovered Citibank had reversed the provisional credit. The Fraud representative said the outcome of the investigation was not in my favor - this was without the police report and supporting documentation I was going to mail.

I was never advised of the reversal, not by mail or secure message. I was advised by another representative that I could submit an appeal letter and what should be included in it. I faxed an appeal letter along with the police report and detailed complaint on 12/07/2021.

Today, I called the direct Investigation number and they couldn't even CONFIRM that my fax had been received. It…

I am a colleges student, and I traveled from California to Colorado for the holiday season. My card keeps getting shut off. This is now the third time in two days despite me calling them and updating them on my travel whilst assuring them none of the charges are fraud.

I just called three separate times on the now third occasion of my card getting shut off while I was doing important work for one of my responsibilities. Not only were my problems not fixed, but I was hung up on by two customer service representatives pretending to be an automated computer system.

I went through the entire process with the automated voice system accessing my account, was transferred to a representative, and then they attempted (but failed) to sound like an automated message claiming the system is down and to…

A very long wait to talk to customer service and then they are overseas and cannot understand them at all !!! Canceling my card after 35 year

I pay my account in full each month and have been still receiving hidden fees on top of more hidden fees. I don’t have this problem with any of my other credit card companies. Greedy company and I will be discontinuing my service with them and looking for a different company that will not charge me ridiculous fees.

I am waiting to receive an international transfer via citibank which was sent on 23rd August 2021. The sender omitted some details from the transaction by accident and contacted her bank to cancel the transaction or resend the funds. Citibank have refused to refund or transfer the funds.

To date the sender has contacted her bank, I have contacted Citibank to request and made a complaint to the sending bank. Nothing has been done and the desperately needed funds are still in citibank holding account.

I have made multiple calls to Citibank over the last couple of days due to fraudulent charges on my MasterCard credit card and unauthorized purchases made with my MasterCard debit card. All of your service representatives that I have spoken with have had an accent and the majority of them had a heavy enough accent that I could not understand what they were saying to me much of the time.

I had to ask them to repeat themselves, sometimes multiple times, which became very frustrating for me as well as some of your representatives. I occasionally use hearing aids but do not need them while having a phone conversation. My request is that you put your service representatives through more rigorous training so that their accents are no longer an impediment to communication with all your…

I have been a customer for over 25 years. My credit limit on my AT&T Universal card was up to $25,000. I owed $0. Their reason for closing was because I haven't used it for quite awhile. But they did not warn me they would close it.

And their decision to close it will impact my credit rating greatly since my rating previously included that big margin of credit fully paid but available. They are not remorseful and have no mechanism to reopen my account except for me to reapply; that is, rebounce against my rating!

I will never do business with Citibank again, They should have notified me and understood the impact on my credit rating. I am sorely angry with them, and they don't care. I hope they lose all their customers with good credit ratings and get stuck with all the bad risk customers…

Refused to do wire transfer, locked my account and expressed it’s because I could verify my phone number. And is now refusing me my funds in the account. I have filed several complaints at state and federal levels and also hired a Financial Attorney Donald Dennis.

I will continue to file complaints with the FDIC and others til I have my funds made available to me

Citibank's customer service is horrible. Sadly, their representatives are confusing and extremely hard to understand. I will never deal with this banking institution again.

The manager that I was transferred was the most horrible human being that I had met who could not solve a very simple issue and started yellowing over me and then hung up. I have been a Costco Citi cardholder for over 5 years and I was treated badly, ruined my reputation with my associate businesses

33140. No client was in. ) I said no. The verdict came immediatly " come back Monday". I responded "but there is nobody here". "We work only by appointment" " I'm gona ask you to leave". Result : instead of giving you additional 200,000 $ I will close all my accounts with you and put behind me this owfull experience. D.

I wanted to know why two checks were returned and my account is overdrawn $24 This is a new account for me and I don’t understand why that was done

I am an attorney in MA and have been trying to obtain a Release of Lien on a HELCO on behalf of my client who filed for Ch. 7 bankruptcy in 2013. This debt was discharged in bankruptcy and Citibank never commenced a foreclosure proceeding.

My client is selling her home and Citibank is refusing to provide a release of lien. I have been trying daily for 3 weeks to obtain same and each time I call, I am told entirely different status, including : the authorization is not on file, the authorization is incorrect, the release is being processed and will take 3-5 days, etc.

Each time I call, I speak to a different person, who is working remotely from home and states that I need to refax my authorization, again, as it is not in the system. Each time I call, I am told that the person who I spoke…

I have had a Citibank Simplicity Card for at least 5 years. I have excellent credit, 808 is my credit score. Recently I called Citibank TWICE. Both calls were answered by Reps in India. I could not understand either Rep.

I asked to be transferred to USA. The USA reps were helpful and could be understood. I feel that outsourcing jobs out of the USA is not acceptable. 99999%. I CLOSED MY ACCOUNT immediately. Citibank is a large and powerful company.

I am just a small grain of sand on a big beach. Citibank reeks of Greed and Corruption. I cannot begin to cover all the awful things they have done to me as a consumer. Thankfully, I am done with them. God Bless America!

I received a Citibank transaction Alert that I setup. It was a Unauthorized charge on my account. I contacted Citibank immediately. They said they would cancel the card and put a conditional credit on this reported Fraud. They did not even try to contact the merchant and try to stop this illegal activity that was occuring as I was speaking to them.

After a week of trying to get to someone that understands and speaks acceptable English, I gave them all the information about the transaction that I got from the business owner. But they said they had never been contacted by Citibank Fraud or Security department and were also upset since it was a large transaction.

I told them to call Citibank Fraud department but to this day I don't think any action had been taken. But as a result I got a…

To Jane FrasierCEO c i t i b a n k I had a very heartbroken experience with customer service the way they treated my credit card account can someone respond to me by phone or by email my email is Larry md2020@gmail.com customer service is no help to me my phone number is area code 209 688-7923 and it's in regard to my credit card ending 3176 I think it was a disgrace the way they treated me thanks Larry Sinclair

My credit score dropped 75 points, lost the condo of my dreams, had to pay a couple of thousand dollars to my lawyer/title insurance and an appraisal +fees that should've NEVER taken place in the first place because I was apparently never eligible for the loan to begin with even though Citi requested for the sellers to drop the price due to the appraisal (THAT SHOULD HAVE NEVER HAPPENED)!!! Citi returned a portion of the money they owed me but never paid back an unauthorized charge of about $400 AFTER they sent a denial letter.

I had to do two different loan applications because the team in charge of my file failed to do anything and communicate with me. com NMLS # 1841276) who at first was so helpful but then never failed to mention he was doing other peoples jobs in his team.

How is…

So someone hacked into my Citi credit card account! And changed the email address and other info but also MADE A PAYMENT OUT OF MY CHECKING ACCOUNT TO PAY OFF THE BALANCE ON THE CARD WHICH OVERDREW MY ACCOUNT AND I GOT CHARGED AN OVERDRAFT FEE !

THEN THEY TURNED AROUND AND TRIED TO USE THE CARD FOR $500 do I have talked to several people at Citi card and they say they can't put the money back till I get my new card in the mail and set up my online account!! I asked them what they do to these people that do this and the guy hung up on me!!!!

I have no money to buy groceries or anything !! I have never had this happen with any of my credit card accounts! Very upsetting!!

Talked with four reps. Trying to link my new credit card account with my two existing accounts. 45 minutes on the phone. They all four failed to make this happen. Very disappointed at this time!!!

I called the Citibank online helpline and was transferred to an account expert - Summer, no last name provided. She wasn't able to solve the issue and won’t let me talk to a supervisor or manager and proceeded to disconnect the line as they were very busy.

Call date was 11/01/2021 around 1:45 pm PST. Please go review calls for verification.

One of the biggest fraud bank .

I reached out to your Payment to to speak about my account, they took more than 2 hours while I was with them I was placed on hold for at least 5 times by the Rep ID # 221660247., then they Hung-up I called back and each time they spoke with me I was placed right back on hold and then the person Claimed they were transferring me but just placed me on another hold. I had to hang-up called back again then I spoke with a Rahul ID#18385420. I was on this call for 2 Hours

I have been with Citibank for more than 10 years and now I reported fraud on my card someone using Google account to buy games or something to that effect for over a many months and I picked up on it and I called them . They say I can't even go into branch and show proper ID and take out money, my money, my account.

I was the one who initiated the investigation and they're blocking me from using my own money ,freezing my account. This is not the way to do things the normal procedure is to allow you to go to the bank in person show your ID and they release the funds to you.

Please tell me what I should do, right now I have no money on me , no food in refrigerator. I have medical bills to pay and my money is being frozen until the investigation is completed.. This is not standard protocol.…