Costco

Horrible experience and too many issues, the problem of even a WRONG membership number of a card after I even PAID for another year.

I am experiencing yet again an issue with my Samsung four door refrigerator. I purchased a French door fridge from Samsung five years ago and was shocked to find the entire front panel rusted out due to water apparently leaking in between door panel where I saw no indication until I found the rust oozing out the panel.

My customer service experience with you was horrible to say the least. I was told that my refrigerator was old and that I should just get over it. Like most people I don't have the funds to just replace defective merchandise every couple of years and I surely don't expect to be spoken to that way.

I had no choice but to purchase another refrigerator and I really love the look and functions that you have to offer. I was hesitant yet excited to get the new four door…

On Feb 7, 2019 I purchased 2 tires from Costco Fullerton, Ca. I was told it would take 2 hours, I went into the store walked around, went back outside to food court purchased lunch and ate. I wait the two went tack and was told about 30 minutes longer, I stayed inside the store and around 50 minutes later one of the service techs, said he would check, he came back and said car was done, I could collect.

" I RECEIVED NOTHING, and no instructions were told to me or written on the paperwork provided. I feel it you are going to base warranty on instructins you should provde something. INVOICE # 4180253795 Very disappointed.

Long-time loyal Costco customer. I was delighted when the Ukiah Ca. store opened near me. All is well except for the quality of your beef. All other meats seem fine with the exception of any beef steaks I have purchased since the store opening.

Cannot chew on stringy meat. You can do better. certainly not to Ukiah Costco. Will continue to shop your store but will buy beef elsewhere. member # 111749320279

The tire department, one of the workers who worked on my tire broke my glub box in my car,trying to find the bolts for my tire

just signed up for new card in coral springs and what terrible people u have there if this is what it will be in the new store I will never go there and it better be better the the experience better train your people better that we are not the perfect people but do have a say

My wife went in to Costco in Dedham, MA with our kids to get groceries for our house and she was turned away because I was not present. My wife has my last name. She was treated like she was a criminal.

I think that this is extremely poor customer service. I would like to receive a call back and I would also like to speak to the manager of this Costco personally and have him apologize to my wife. My phone number is 617-827-9479, this is my cell. Please call me back.

Ordered window blinds and wood shutters in early October 2018 via Costco on line. It is now January and we still have yet to receive all window blinds and none of the wood shutters have arrived. Window blinds arrived mid-December but 4 blinds were missing. So were are still waiting for 4 window blinds...after paying full amount for all blinds back in October 2018.

Wood shutters have yet to arrive. Promised to be delivered and installed in December, but we have no expectation they will be delivered any time soon.

We have been working with Costco customer service but we keep getting promises that never are kept.

I recommend that Costco get out of offering these items and services. It is ruining their reputation. We certainly will never use Costco for this type of product and have told all…

I didn't see any notice stating I wasn't allowed to do so. A cashier stop me by yelling at me to stop that I wasn't allow to go with my cart I told him I was going to the ladies room and he continued to yell at me like I was a shoplifter.

Another man a cashier also start to say the same thing. All the customers up front were staring at me. 00 worth of food and merchandise in my cart. I walk out of the store not purchasing anything. 00. I was in the store Friday 1/4/19 Thank you Anna Candeloro

i have been buying the kirkland brand complete nutrition shake chocolate for years unfortunatly i was alarmed to see a packaging change. i hoped thats all it was. i was wrong. it tastes watered down. i still had 1 left of the blue package and compared the two.

there is a definate taste and texture differance. for as much as the product costs i am very unhappy. tim hodson

I purchased a new I phone from Costco in Norfolk, VA. It took 4 hours to accomplish the paperwork. They were not trained on what to do if you were turning in a leased pone and purchasing a new one.

I had to jump through a lot of hoops to get this done myself. The store did not have the phone I wanted in stock. It had to be ordered. The time involved to get the phone was longer than it is anywhere else.

If it were not for the $200 gift card, I would never have purchased from Costco. In order to keep my current number, I had to turn off my phone and wait for the new phone to arrive. Know it is Christmas but I was hoping to get my new phone quickly.

It has now been more than a week and no phone. I purchased a very expensive phone. I was hoping to get a little e trap service. No such luck.…

AFTER NUMEROUS TRIALS TO RESOLVE MY ISSUE WITH COSTCO VISA CREDIT CARD I FINALLY END UP CLOSING MY ACCOUNT. HERE IS WHY: A: I RESIDE IN NEAR SHAVER LAKES AREA AND I HAVE HUGHES SATELLITE INTERNET, SIGNALS COMING FROM SATELLITE MY IP POINTS TO MY LOCATION TO BE IN GREEN BAY, WISCONSIN, MY ADDRESS IS IN AUBERRY CALIFORNIA.

EVERY TIME I TRY TO LOGIN MY VISA ACCOUNT I DO GET REJECTED, I END UP GIVING ALL MY INFORMATION ALL OVER AGAIN AND AGAIN, MY SSI, MY ADDRESS, MY BIRTH DAY, MY SECURITY WARD, ALL KINDS OF QUESTIONS AGAIN BEING REJECTED I WOULD CALL CITIBANK FOR HELP, I EXPLAINED THE SITUATION, AFTER SEVERAL TRIALS WITH THE TECH ON-LINE FINALLY I WILL BE ABLE TO LOGIN, TIME SPENT WITH A MINIMUM OF ONE TO TWO HOURS ON MY CELL. THE FOLLOWING DAY I TRY AGAIN WITH THE SAME STORY.

B: DUE TO MY…

Apparently Costco no longer carries the Kirkland brand bacon package. This package had a zip lock feature which is necessary for such a large package. The new substitute Fully Cooked Bacon package is devoid of a zip lock. Please re-institute the Kirkland brand or have the new supplier add a zip lock feature to their package.

Regards R

I would like to complain about a visit I had to your store at Rancho Cucamonga location #678 on Tuesday the 27th of November 2018. A cashier by the name Sabina OP# 332 she was really rude, mean, disrespectful to me, and my 2 autistic kids and a very active toddler, I never felt so humiliated and embarrassed.

Yes, I know my kids can be a hand full but as a mom I didn't appreciated the way she talked to us or the way she treated us it was very unprofessional of her. I talked to a female supervisor, she was understanding and she apologized for how the cashier had treated us and offered me to do a follow up with me and that's what I want please.

Then she called a manager to help me, he came right after said that: he was very sorry about the bad experience that I had at that store but didn't…

My families Thanksgiving was ruined when it came time to have dessert we went to eat our Costco pumpkin pie and found out it was mushy and undercooked. One of my sons said it tasted like baby food. No one ate it after that.

It's happened at least one other time I've bought one. My family originally wanted me to order pies from Coco's but I said no Costco's are better and cheaper boy was I wrong. I'm really disappointed and embarrassed I was responsible for bringing the pies.

I brought them last year from Costco one pumpkin and one apple. I couldn't get an apple pie I went Tuesday but they didn't have anymore. Never again bringing a pumpkin pie from Costco.

11/15/2018 Picked up prescription for my husband (Bydureon) was suppost to have given the pen form of medication but was given the syringe and vile, it wasnt until we opened the box to discover it wasnt what he was suppost to get. I addressed this with the Pharmacist (dong) was told this was not covered by our insurance and they couldnt not take the medication back due to it being opened.

We left and i called the doctors office and explained situation to Joanne, she called insurance and was to Costco pharmacy put in the wrong code and it had been authorized months before and the wrong code was put in. Today 11/16/2018 i went into the Tustin Ranch pharmacy again and spoke to Tommy T, not only was he incredibly RUDE!

he basically laughed in my face when i agrued the facts that had happened…

A few weeks ago I bought some ribs at Costco La Quinta, they were delicious and today I went to Costco Palm Desert, CA. and buy other ribs . I had to take pills to avoid the throw up. I bought the ribs with mi daughter membership 111829829850 total #of items sold 1 10/26/2018 15:53 441 9 322 108 QP#:108 name:Candace V.

My membership #111882235869 I `m Request reimbursement of ribs money.and and an investigation of you and the health department . mi name is if you need more information: BarbaraJnLilianaHernandezMillanes

really??? That's to me is a bad customer service, very disappointing, been a Costco customer for over 20 years, It showed me that Costco does not care about their customers...

I visit the Costco store located at Heartland, Mississauga, Ontario Canada. The service in the general shopping area is always very satisfactory, but if need services at Costco tire center it is a absolute nightmare. I seek to change the tires on my Nissan Murano, but wanted some information from their system about my previous tire change, the pricing of tires, and to make an appointment for the tire change.

For this reason I called them at 905-828-3346 at least about 20 times today and several times yesterday as well, but nobody answers the phone and one cannot leave a voice message. Then I called the Admin office to explain my plight and they response was the ire shop is very busy and that if I wanted an appointment to change tires, I should come in to make an appointment, and then come…

I am unable to place an online order. For two days i attempted to place an online order for two mens dress shirts. and every time I try to go to the place order status I get a message that I am not authorized to do this from this server.

I have been placing orders from this server for a very long time. I have talked to several Customer service people over the last two days and I have tried several things to correct the situation. yesterday i found a very nice person who placed my order manually so that I would not lose out on a time restrictive sale.

She also suggested that i UNPLUG all my equipment and reset my computer wait overnight before retrying. This also resulted in no correction. My membership number is111886363102 my Costco card ends with number 2378 i have been a long time…

This is the 4th time the cashier missed an item this time it was a case of pepsi in about 5yrs its bad when you leave the store and the empoyee checking your basket acts like your trying to steal it in front of about a dozen people waiting behind you I"ve been with costco since 1978 and its getting worse at least at the fairfield store dont know if i want to stay with this store or move on

Very frustrated customer - we purchased our tires at Costco because it seemed like such a great deal and we are at Costco almost every week so rotating the tires would be easy. We were sooo wrong! even with an appointment we need to set aside hours (during the week or on the weekend) to accomplish this one task.

I do not plan to buy tires at Costco again.

on 09/29/2018, I purchased New York steaks (33593 ) from your store in Beltsville, MD ( store#214 ) they looked very good and appetizing. I grilled them the same day. After they cooked ( temp. 140 ), they were covered and let to stay to contain all juices.

But to my surprise, when the foil cover was removed, steaks were swimming in a pool of bloody liquid that had to be discarded !!!!!!!! Needless to say steaks were tasteless, watery and total disappointment. 27

i went to store for tire service at 230pm. to inflate nytrojan to my Prius car . she told 7 costumer ahead me. & told me it will 2hr,. I called in 535pm she answered phone placed on hold for few minutes . i tired ,hang up.

After 45 mint i went to p/up car it was not serviced. Event it was not in. she told another 45mins. Iwait. It was overlooked my service & took care of other costumer those came after me. pl look in this complain & send me email. Thanks.

Checking #40 Maria FE. She is so so rude. I used a formula similic check and she was super rude about it. Like she was judging me. Anyway, my strip on on my Costco visa does not work. So I have been told to start running it asap.

Apparently when you use a similc check you cant start early. I did not know this nor did it know it was a crime against humanity to try. Maria made it clear very loudly NOT Once, Not Twice but Three times she needs to do the check first.

She berated me like I was a criminal. Autumn (another checker) was there to witness it all. Please ask her. I would like to know Maria Fe was talked with about how to treat customes spending 300 dolloars or even 3 cents.

Please le tme know when she was talked with. I am sure she is rude to others as she was serioulsly mean!

The service very bad rude arrogant never say thank you or please with no help and I was with a friend try to get started to get membership and they won’t let me pay separately plus it is crowded line every where it took you longer to purchase not organized

Costco sold my aunt a homeowners insurance policy and told her to re-roof her home and she did and when no info came she called and Ameriprise (Costco's underwriter) laughed in her face ( Mr. Christopher Taylor) and said sorry, we forgot to send you out a denial letter send pictures of damage.

So she sent photos and a guy named Emmauel laughed again and told her too bad their is nothing you can do about it so why don't you just call a lawyer, the BBB or Costco. This last statement convinced us that Costco would not help us and that they do this all the time and hide behind Costco's name.

I purchased a Samsung 6500 Curved Smart TV on 1/13/17. Purchased an extended warranty also. On Saturday, 8/25/18 a permanent image appeared in the middle of the display screen after I used the remote to change channels. The image will not move off the screen. I called Costco technical support the morning of 8/26/18. Sent picture of the TV screen both on and off.

Costco Technical support said it is a display problem and it cannot be fixed and its not covered under any warranty. Needless to say I was disappointed and pissed. We do not have little kids ,TV has never fallen, it is not mounted on a Wall and there are no physical surface issues on the screen,. It appears to be an internal problem within the unit.

I have been a loyal Costco customer for over +7 years. I make purchases just…

I purchased the optical eyeglass care kit which has stamped on the bottle "Free Refills at Costco Optical". The kit was $10. The selling point was the free refills. When I went to refill I was told that this has been discontinued. Not fair.

I am a loyal customer. This is bait and switch.

I bought blinds through Costco who farms it out to a company called 3 Blind Mice, t took approxi 4 weeks for them to respond.

Finally they sent a salesman to my house. After discussing what I needed I bought a shade for my slider. It took them 6 weeks to make this shade. It's been approx 3-4 weeks and the shade has is dropping on the floor as well as hard to open.

I have been in contact with 3 Blind Mice and all you get is voice mail I can't get anyone to respond. I would like a total refund. 00 I loo/k forward to your response.

Our new Costco store here in Spokane has ONLY four scooters for the handicapped. There.are many handicapped residents living in this area and shop at Costco, the handicapped parking needs improvement also.

Costco needs to meet the needs of the Senior community.

Our new Costco store here in Spokane has ONLY four scooters for the handicapped. There.are many handicapped residents living in this area and shop at Costco, the handicapped parking needs improvement also.

Costco needs to meet the needs of the Senior community.

(7/13/16). tv lost picture sound remains on 07/20/18. Went to my store who informed me that i would have to go through cocierge service. (obvious policy change as it used to be i could deal with the store-okay ) i trust Costco so i proceeded and contacted concierge service and started process.

lady who registered my claim - fabulous- however had to be transfered to tech - tech was nice and i exsplained what was wrong and confirmed i tried all their tricks to get it back to working order (ie unplug,check cables etc) Informed could not go and exchange had to have technician come out, frustrating but okay- earliest appt. 5 days out.

Anger mounting as time slot required me taking a day off. So 2 hrs. before my scheduled appt, cold tech cancels vehicle issue. story continues, as a 10 yr plus…

Att: CEO W Craig Jenek:

i am 84 years old on Meidicare & Anthem Blue Cross and Social Security. I've been getting my prescriptions at Costco for many years with the Costco discount. I do not have part (D). The Cola Increase just went to Medicare's raise so I actually received an additional ($1.00) One Dollar cost of living increase and I can ill afford the Elimination of the Costco Discount on my Prescriptions..

Please Reply with a detailed account regarding Costco's reason for this Decision!. Thank you.

I bought a marinated tri-tip roast a few days ago. Naturally, my husband took the paper off and through that away and did not have a receipt, however, I charged it on my Visa. It was 20. something. Tonight I cooked it Well it was so salty and so tough we just could not eat it.

It was so big we cut it in 3 roasts. I will throw the other two that we put in the freezer in the garbage. It was just awful. Thank God the person we were having for dinner couldn't come at the last minute.

We buy all of our meat at Costco, but this was really bad. Can I return the two pieces of the roast without the wrapper. They can look it up on my Visa. I think I bought itbetween the 6th and 8th. Thank you.

What the hell you thinking. No more polish. Are you folks nuts. That was my treat after visiting Costa and laying out over $200.00 bucks each visit.

No thanks that for the ordinary HOT DOG.

I am very unhappy that Costco has eliminated their chocolate soft serve!!! who doesn't like chocolate !!! the signs are still up..... why has that been taken away???? Replaced with a ACIA seed granola??? really????

Why is Costco doing telemarketer phone calls in CA? Thought Costco would be above that.

I have never been treated so badly as of today at Concord Costco gas station. After pulling in line to get gas, I noticed that two cars in the further pumps left. A truck pulled in and stopped at the first pumps a minute before they left, so he stayed in the first pump.

The two cars in front of me just sat there. After beeping my horn and rolling down my window to say “hay guys there’s two free pumps available,” the first car pulled around and took the first pump, leaving the middle one opened.

I beeped again but the guy in front of me in another truck just pulled forward as to wait for the first pump. So I did what any intelligent consumer would do. I went ahead and took the middle spot.

Well, all hell broke loss. I was then attacked by the guy in back of me (I’m sure because he then…

HI

Just visited this location and found that several merchandise was moved around. Spend about 15 min trying to located the item(coca cola coke ). They moved it to the other side of the floor to the pet food isle. To make the matter more complicated there are not signs per isle showing was is the isle. So you spend your time searching for the particular item you need isle per isle and time is money.. Also it seems this location does not had ham steaks nor pankakes for a very long time.

Does not make any sense or logic some changes done. I would suggest to make a poll to the members about the constant changes and maybe you can learn how the customer is reacting to the changes.

I dont have this issue when I visit Sams Warehouse , they have isle signs and rarely they move items around so…

The cashier was very rude and unprofessional.

I want to make a formal complaint about an employer named Debbie( Check out Register) located at the Shelby Township Michigan store.. Was not friendly. I have been a member for over 14 years and I've never had such rude service as that.. LaMont Davis 586-745-0581

My wife and I ordered 2 Galaxy S8+ phones on 5/21/18 at the store in Brentwood, Tn. and received very good service from Ryan who was knowledgeable and competent. He indicated that when we received the phones from the Costco wholesale warehouse, to bring them into the store and they would activate the phones and transfer data and provide a tutorial.

On 5/25/18, the phones arrived and we took them into that store. Drew was the person who attempted to wait on us. His demeanor was troubling. He was not at all anxious to assist us and was overheard telling his cohort, that he had never activated a Sprint phone before.

Drew asked me how to get the back off of the phone to remove the SIM card. His cohort told him that he did not want to do that. This person, in attempting to activate the phone…

I purchased a shed in the Lehi, Utah Costco on April 14, 2018. 44. I was told I would be contacted within just a few days to say up a delivery and installation date.

However, I was not ever contacted and called a phone number on the Purchase Order on Tuesday, May 1, 2018. I was shuffled around and finally transferred to someone who could finally find my order and schedule a delivery date for Saturday May 12, 2018.

I was told I would be contacted the day before to verify delivery and time. I never heard from anyone and the 12th came and went and nobody showed up. On Monday May 14th, I attempted to call 2 separate numbers and kept getting voicemail and could not get through to a human being.

So I went into the store when I got off work, and there wasn't a shed representative in the store.…

I have a Costco card and my husband does not. We went to Maui and I took my husband shopping. At checkout my husband, who likes to be funny, asks the cashier if they take cash. The cashier went off on him.

She told him he could not pay because he did not have a card. I was standing next to him and he was NOT trying to pay. She went on and on and on. She called a supervisor and she went on and on and on.

I said this is all too petty and to just stop, take my money and let me leave. Your employees made a big scene over nothing. After we left I thought how inappropriate it was. I called the manager and B/4 I could explain she cut me off and said my husband could not pay my bill from his wallet; he did not have his wallet out and was not trying to pay. What’s your deal?

They made an issue…

Did your Corporate Office return a donation from Black Rifle Coffee Company for the Children's Charity you are collecting for in your stores? That is disgraceful. be prepared for the word to be spread around. You know there is other competition.

Keep politics and ignorance out of your business.

hello sir or madam i bought some vitamin for children pay 20 dollars for it and I personally never in my life smelled or tasted something so bad I don't know how someone can manufacture a product like that for children the name of the vitamin it (MULTIVITAMIN WILD BERRY GRAPE & ORANGE 250 CHEWABLE TABLET) Ilive 1 hour away that is why i didn't bring it back but I want you to know how i fill about

rigard ANTONIETTA CENACCHI

My wife and I have the Executive Membership, and frequent the new Traverse City Store. on 2/4/18 we purchased a hot tub, which was supposed to be delivered 2/23/18. order # 6888351035. ordering the merchandise was easy, we went online scrolled through the many choices and clicked add to cart, paid for it, and was eagerly awaiting our free curb side delivery.

My wife checked the tracking number BU-274500 several times, and after the 23rd came and gone, we began to call around, seems it made it to Warren MI, where it sits in a warehouse @ Palmer moving services, after many calls and messages not returned by Susan@CRST. my wife was able to locate some one who from his end was trying to fix the situation, thank you Allen Dixon, for the Empathy and the customer service.

A few days later my was…

On March 16, 2018 I visit Costco located at new Rochelle 1, industrial Lane, New Rochelle, NY, 10805 . As I arrived back to the parking lot their was workers collecting carts . I approach them and both males which they were very rule and didn't even help me to look.

I then go into the store and the customer service from the manager , security in charge was even worst. No one even tried to look at the camera to help with the situation. The manager that was on duty walked passed me several times before she attending to me.

The security didn't even come out the office to address the issue. Theirs was no professional staff on site at that location nor have I came across anyone that any sympathy or empathy. Unfortunately I had to repurchase another Shopping cart..

I called the coop office…

I am a regular customer of your everything bagels. Tonight I went to purchase more and found your bakeshop was totally out of them. There were plenty of Asiago bagels,cinnamon, and some of the plain but no everything. I looked for someone in the bakeshop but it was after 6 and no one was there.

I finally went up to the service desk and was told they bake based on weekend sales and then based on that, what is shipped to the store. Well today is Thursday and youre out of everything bagels but theyre still the 3 other kinds on the table.

I dont know who is doing the counting or planning but theyre doing a bad job because its not the end of the week yet.

Secondly I stop on the way home and I dont like to be told theyll see that when they get them theyll put some aside for me. How many trips…