Cracker Barrel

We were traveling through Alabama and decided to stop at the Cracker Barrel in Birmingham on Friday night and we are a regular customer of Cracker Barrel wherever we go but this Cracker Barrel had the worst service I've ever seen in my life it took forever to get waited on they weren't even busy and then when she finally brought our food out she said she was still waiting on the baked potato and

finally brought it out 15 minutes later after I was already done with my meal I told her I wanted to enjoy it with my meal not as a dessert but she didn't seem to care also we sit there forever with empty glasses so we will definitely mark this one up as one to never visit again

Hello. My name is Penny Barbano. I live in Arizona and go to Cracker Barrel at Mesa Riverside . I was so unsatisfied with the service. The 3 of us ordered and we always at a dinner salad. The waitress was rude and kept repeating our order as we told her.

About 25 minutes later we get our main entrees. She said can I get you anything else and I said we never got our salads. So she said oh. She leaves our table and 20 minutes later here comes one salad, which I was done with my meal.

She said anything else’s…I said yes my husband didn’t get his. So off she goes and 15 minutes later the salad arrives. As I said we were all done with the enteee. I said where’s our cornbread. She brings us biscuits.

We just told her give us the check and we are not happy with your service. She reply’s ok…we…

We eat at cracker barrel rite much in a weeks time. And this is the cracker barrel vin Lynchburg va. But the last couple times we have eaten there the food just was not good at all. I got chick len and dumplings and the chicken was not cook good.

The Mac cheese was was not cook good eathier and the mash potatoes were so hard I could not eat them. My wife got chicken tenders grilled and they were burnt. I'm usually not one to complain but this was a bad experience.

Me and my wife love cracker barrel but it will be a wile before we will go back. Thank you. Just thought someone should know so something could be done. I have had other friends tell me they had a bad experience also.

I am so embarassed and hurt that the Cracker Barrel corporation has not got it right by now how do I put this without sounding so crazy When Veteran's Day comes once a year have the common decency to pay tribute to Veterans that have allowed you to operate the freedom you enjoy. Let me be clear who wants a pin or whatever the trinket you give us for serving it's a slap in the face and I will nor frequent this facility anymore .

I will not tolerate your empathetic attitude any longer. I realize this letter may not mean anything to you. But I have served in the Viet Nam War and suffer the disabilities you can't begin to understand. Have a nice day

Cracker barrel in martinsburg wv.. told a wait is 45 minutes been waiting an hour and when asking how much longer the hostess has an attitude not very good customer service

You have changed the French toast to the worst ever. Go back to the old French toast. Hot chocolate machine is always broke. Service has suffered a great deal and the quality of food has also went to the garbage can.

The breakfast was awful. Ordered food half of the meal came out. Food was cold waiting on rest of our order. Hashbrown was cook too hard to eat. I have had so many bad experiences with this establishment but my husband said to give it another try and I did I am so dissatisfied with the food quality. Your dinners are better.

I always order meatloaf and sometimes it comes out cold with no sauce on it and dry. Very very unsatisfied

I’ve tried to contact customer service support through calling & website since last Thursday & no one is calling me back. I live in Texas & have called a total of 34 stores looking for a particular item that has been clearances.

Your Naperville Illinois store is holding it and needs payment. I have to make payment through the customer service number and no one has called me back! 817-226-6965 this item is Christmas decorations and I need it asap.

Call in order would be ready in 15 min. Walked in to get order not ready 20 min. Later thay tell me thay don’t have the half chicken I ordered with Mac and cheese fries thay would fix me same chicken without bone 20 min latter I got meal it was 2 peaces of chicken green beans fries not what I ordered my wife and

I are diabetic and disabled I waited 55 min. Could barely stand I told the manager this is in called for she said would you like your money back Cracker Barrel was my favorite place to eat not anymore

I was in Cracker Barrell in Chester, VA today and the manager was aggressive and not nice to the employees. I was appalled at how he addressed my waitress in front of me.

I was charged for plain hash browns with an egg sandwich and the menu says any side with it. Never been charged before

29 my husband and I visited this Cracker Barrel,(City Center Blvd. in Jacksonville Florida. The bathroom was disgusting!! Toitets , floor ,counters filthy! One of the faucets didn’t work and the trash was overflowing. We were totally disgusted.

I have just visited the Cracker Barrel restaurant in Sherman, Texas and I have no complaint about the service, but I'm so disappointed in the menu change and the quality of the food. I have always looked forward to visiting a Cracker Barrel restaurant, due to the good food and selection of down home cooking.

But lately I have noticed the quality of food has taken a turn for the worst. With the menu change I cannot get the same breakfast, of which I used to get, without spending 4 to 5 more dollars. The presentations look as if someone with a large spoon just slopped it on the plate.

The thick sliced bacon was not thick sliced and way over cooked, to the point of most of it crumbling to pieces when picked-up. The biscuits were cold and the gravy was not the usual SAW MILL gravy. I'm not…

My wife not so much but goes because she knows I love going to eat there ... This was very upsetting to both of us ... How hard is it to make sure you fill an order right ... Thank you

Unable to get in touch with cusy support by phone or by chat to voice a complaint and a query. Getting the run around

I purchased a blouse with embroidered stars, a white blouse with embroidered blue stars. I did not wear the blouse until my return from a family emergency. My return date was past the 90 days for a return. , both on the front and the back.

my receipt number is CB0543 . 99 for the blouse. Can you help me ? Lina Brooks Cooper 404 281-1591

Our experience on 10/22/22 at store#CB0567 was a horrible one. We waited over 30 minutes to receive our food and both my husband and I got mac and cheese which was cold and our server asked if we needed refills and we said yes and then she disappeared we got refills from a different server.

We weren't offered any compensation expect one piece of pie that my husband and I had to split. 73 that we had to pay to get bad service. Not sure we will want to come back at this point.

How can you justify charging $3.19 for a cup of coffee and the food on the plate is more like a sample. I doubt that I'll be going back for breakfast again. No wonder there are stores closing.

Worst meal and service I’ve ever had at the Cracker Barrel in Franklin Ky , , I understand everyone is short staffed, I work with the public myself and experience the same issues, but when the staff at the checkout asked how our meal was , I could not say a good thing about my meal or service, the very nice lady that was checking me out , called for a manager 3 times , after waiting for a very long time, finally someone came , she asked what the problems were and

I told her , I was not asking for a free meal , I felt I needed to explain why I was so disappointed!

first time I’ve ever been upset about the food or service at any Cracker Barrel

Do not like your new menu with lots of items no longer available.

Went on October 20 to the one in White House ,Tennessee. It took 20 minutes to be seated by a young man who acted like he didn’t know what to do. My grandson ordered pancakes with sausage but got bacon,my son ordered salad with ranch but got something else,I ordered eggs,bacon,grits and wheat toast,my daughter-in law had to ask for her biscuits my other grandson got his right.

When I told the waitress that I wanted toast she said there and I said I wanted toast,well when she brought it she just slammed it on the table.

Also no refills on drinks. They acted like they didn’t want us there.

We stopped at370 Hester Dr. in White House Tennessee on our way back from vacation on October 20. We waited 20 minutes to be seated by a young man who didn’t know what to do. We ordered our meals my grandson ordered pancakes with sausage but he got bacon,my son ordered a salad with ranch dressing but got no ranch ,I ordered eggs bacon grits and wheat toast and I got just wheat bread.

We got no refills on drinks the only one who got what they ordered was my daughter-in-law but she had to as for her biscuits. We have eaten at many Cracker Barrel’s and they always are very friendly but not this one.

They acted like they didn’t want us there.

The ranch dressing is gross. I suspect it is fat free. Which is kind of ironic that wants everyone to have biscuit has fat free ranch. The vignette is not good either.

Try to pay with $100 bill. My bill was 19 something. Was told by the girl up front that she couldn’t take it? My reply Was that I was a single person business and could break a $100 bill. Terribly disappointed that a business of the Size cannot take $100 bills So I gave her a 20 and then asked for four fives for another 20 so I could go back to the table and

leave a tip She slammed the 4 five dollar bills on the counter Did not give me change out of the $20 bill I use to pay for the meal Then when I did not want my receipt, she grabbed it and wrinkled it as fast as she could.

Went to the Cracker barrel in Brooks ky. 10+13-22. the waiter was very rude to my friend. my friend told him no to talk to his wife like that. the waiter wanted to argue with him. my potatoes where stuck together like paste the southern fried chicken was like eating glass it was was over cooked.

took 55 minutes to get this food. ask to see the manager. she didn't come to our table. after 15 minutes we went and found her. worst experience at a restaurant ever.

The service was aweful cornbread was so hard you could have played baseball with it mashed potato’s were hard as a rock had to send them back No napkins wife ordered a sweet potato was brought a baked potato and never got her sweet potato until the meal was over Never offered water.

Waited for a second straw never got it Wait person was very new at the job but maybe they don’t train enough? Very nice though. The last 4 times we have been to Cracker Barrel it has been like this They didn’t even ask how my meal was.

Soo I didn’ttell them when I checked out. I am honestly not one too complain. But man. This business has gone way down hill. Plus always a wait. Never enough staff. Covid I guess. But Covid pretty much over

Hi , I’m so disappointed In the Cracker Barrel in Wilson NC. Me and my family was there and the waiter served us plastic silverware and I specifically asked her if she had real silverware due to my brother having a stroke with his right arm and was unable to cut meet or eat with plastic.

The waiter was very rude she said they were shout staff and no clean silverware. The waiter walked away while I was talking to her and I immediately saw her wait on a table that came after us and they had silverware and glasses.

I complain to the manger but she was rude as well . So before I called and report this to the tv station and news as being discriminated because we were black please tell me what you can do to rectify this complaint .

This happened on September 17 , 2022. The food was horrible…

We had 11 family members come down from Ohio and Michigan and I wantrd to take them out and treat them to the Cracker Barrel experience here in West Virginia. we went to the Fairmont West Virginia Cracker Barrel on Kingmont Road.

we all made it in there. all 11 of us and when the food came out it was absolutely cold. The gravy was not grave. It was horrible. Bread was stale. Ham was mostly gristle & cold. My sons eggs was green.

I thought green eggs and ham was just a book until I saw that. I have pictures to prove what we’re saying. the waitress was old I mentioned her it was cold she basically ignored us. They said as we was ready you leave a half hr later.

they was going to replace it. well it was too late for that we all had to go to keep our schedule.

50 I bought few items bought display piano and at first the cashier said sure give a discount for the display then they didn't have one in the box so I took the displayed one then he said they dont do discounts on display items. So which is it?

Then I look at my watch said 7:22 and had to ask how much longer and it was sitting up front and I was standing there and they didn't call out my name like they did the others. waiting 30 minutes and no notice?

dollars on items waiting for food and no discount for a display then the food waiting again . me and anyone else I talk too .

I was told my order would be ready around 8:47. I got there about 10 minutes early. Answered the "I'm here" email, looked up and my food was coming out the door. After getting it home, my food was not even warm.

Why isn't food kept warm? If I had gotten there at the stated time, my food would have been stone cold. Nothing I ordered was green so why was something green in my Pinto Beans? I didn't eat them because there shouldn't be anything green in Pinto Beans.

Did someone use the same utensil for the greens or scrape the beans from another patrons plate? (The small dark area on the plate in the photo) I wasn't taking any chances! It went into the trash. I got 3 small pieces of chicken with too many dumplings.

My receipt says, napkins, strawberry jam, and butter. I got napkins. My…

Your new menu sucks You have taken away much loved items on your menu why? I used to go there regularly for breakfast now rarely and I’ve heard other people complain about the menu or lack of. Bring back the regular breakfast items such as meat lovers breakfast and not everyone like or can eat cheese.

So hash brown casserole sucks. Thanks have a great day.

we were at Cracker Barrel in Dalton Ga oct. 30 pm to eat we asked for a table near the window and the girl seating people said we do not have any near the window I can seat you near the wall.

I looked arround there were tables near the windows all the way arround the room and I said I seed empty tables near the window and she still said I can seat you next to the wall . I said what is the problem with the table by the window and she said that table has not been cleaned off and I said we will wait and then she changed her story and

said the witress has just seated two tables and she can not wait on anymore people she has two tables to wait on and I am thinking is this waitess new that she can not wait on over two tables at one time fially she sits in between two windows near the wall we…

Arrogant Management: Tuesday 9/27/2022 I have been a regular customer of Cracker Barrel Restaurants for years untold. In all sincerity, I have never been so obscenely subject to the outrageous nature of a manager, currently employed at your store in Seffner, Florida, off Interstate 4.

Every Tuesday morning around opening, I meet with a Church family group to dine and share conversation/fellowship. ]. This morning, not so unlike any other of late, [without exaggeration], the music in the dining room was "uncomfortably, LOUD,," making it literally impossible to converse without raising our voices enough to do so.

Again, [after months of this situation] I asked, from. the ingress and egress of the kitchen, one of the servers to…

Poor Quality food, not presentable to look at, barely edible. Asked for jelly all they had was sugar free. Floors in dining area dirty and greasy. Sliding across the floor. Smell in Restaurant not pleasing. Overall, extremely dingy interior. Told cashier about the food and the floor, she took my money and told me everyone tells her that.

Will not eat there again or ever go back. This is a failing Business raking in hard earned people's money with nothing in return.

I will not order at curb side again worst service ever waited 30 minutes before food was brought out had to call twice and was hung up on . Telephone service was horrible need to learn customer service ..

Went to Georgetown,ky location and was told 30 minutes wait so got on the list. After 45 minutes we observed other customers just walking in and being seated. Asked about it and was told we now have a hostess so she is seating people without looking at list.

She was new so ok. Got seated and 10 minutes later got menus.

Finally got served drinks after another 10 minutes. So 55 minutes after arriving we get our food order taken. Only 4 tables with customers on our side of restaurant and one table eating. Waited about 30 minutes for egg sandwiches.

After being served food had to wait after asking twice for silverware another 5 minutes. A refill of drinks was useless to ask for. We usually enjoy cracker barrel but spending over 2 hours there was ridiculous. If you don't have employees maybe…

Sat at table for 1 hr. Before our meal came. Meal was slightly warm to cold. I understand employee shortage that being said do not accept customers you cannot serve in a reasonable time. Give verbal notice of what is to be expected

The other day I stopped had a note on the door their was a limited menu. I understand due to hurricane that is acceptable. Came in today and no note on door. Walk in and it’s an limited menu but no note on door.

I just don’t understand why managers are to lazy to put a note on the door so I did t have to walk my grandma in with her walker to find out they don’t have anything to eat. It just.

Or your company all of them in this area. I own my own business and think management now says is lazy and it saddens me

CRACKER BARREL | WEST VALLEY CITY, UTAH - SEPT 2022. Wonderful food, but the rear parking lot is congested with homeless RVers who call this Cracker Barrel home each night. Same cars, vans and rvs camped behind the building each night, literally for months is likely vagrancy, if not loitering.

Cracker Barrel is a restaurant, not an ad hoc RV park. Concerned Veteran.

I call in earlier today to order a small pan of hashbrown casserole to be picked up at 6PM. My nephew went to pick it up and was told they didn't have an order for me while he was on his way home I called and spoke with the restaurant manager ( Kris) he acted like he was unconcerned about my order so

he went to check on my order he came back and said it was there I called my nephew and asked him to return to get it when he went back they said it was a order of two sides of hashbrown casserole I told the clerk it was for a small pan I always have a issue at this location I live on the far Eastside and use to had success at this location I even use to work at this location with gas being as high as it is this was not a pleasant experience

Went to have lunch at cracker barrel in Harlingen ,Tx . She said even if we ask for corn bread they don't have to serve us any since it's complementary .. and the same with refills . Just that she will talk to the waitress ..

If it was one of their family members I'm sure they wouldn't like for them to be treated the way they treat their customers ..

Last week, I spoke to someone who was supposed to handle my situation at the crackle barrel in Mount Arlington NJ. I guess it was all for show so I won't proceed to sue that waitress that would not service my table like the other tables she was servicing.

I believe that when it comes to color, everything is Black and white because of how me and my wife was treated. I plan on pursuing my lawsuit with crackle barrel for having such a racist woman name Debbie work at crackle barrel.

Nothing was done and my lawyer was contacted and will handling everything in my matter. I am disappointed in crackle barrel because I have been coming to this one for 10 years. My family is in law enforcement and they come all the time.

Now, I have to find somewhere else to eat at because of the racist behavior…

Unacceptable food and service . This is a better product than what they serve these days .

My husband and I went to dinner the Hostess seated us we sat there for 15 minutes and not one person asked us what we wanted to drink or take our order People that were seated after us were waited on We finally got up and left very disappointed

On September 19, 2022 - I was a party of 8 at the Cracker Barrel in Winchester, Va. for a birthday dinner for my father's 89th birthday. This was a Monday evening. The restaurant was not particularly busy therefore we had no wait time which was excellent since my parents are both elderly and require assistance.

Our waitress was a young lady who was trying her best. We placed our drink orders but it was a long wait before we got them. Once our orders were taken - the wait time was longer than usual. When we received the food, you could see that it had been sitting in the heat window (or whatever is used) because my order of chicken and dumplings were dried out and were not creamy under that top layer.

The green beans tasted as though they had been sitting in the pot all day. My father…

Worst service i have ever had at a Cracker Barrel..9 minutes there, had to ask if i had server, another lady brought me coffee...40 minutes from the time i sat to get my meal.4 other people sat well after me got theirs before me....she forgot to bring my milk, halfway thru before she did. I had to ask another server for napkins....horrible

Dinner for 5 disgusting. As you can see from the pic, I had a fly embedded in my food . We had roast beef they had no gravy , hard and dry . they ran out .. put something wet on meat (not gravy and microwaved it ) took my food back and brought me disgusting meat and some of whatever they called that watered so called gravy laced in pepper ( probably to disguise that gravy . We are frequent diners.

2 burgers hard as a rock and dry . The only semi decent meal was my nieces breakfast and even that had issues. I took pictures because I couldn’t believe all this happened . The waitress was decent . She was busy, but greeted us and came as soon as she could .

Waitress was apologetic but I kept telling her it wasn’t her fault , as it wasn’t . I really am disgusted on how this debacle happened…

this is being sent to you because for the past 50+ years we have enjoyed Crack Barrel. But recently have found and specifically this Friday (9/16/2022 your food and service was below expectations. We ordered breakfast sandwiches (one with what was claimed to be country ham).

What was served was ham purchased at a grocery store delicatessen counter. 00. We were charged $6 for the tasteless ham and $3 for the thick sliced bacon )over cooked) When I mentioned this to the cashier it took 15 minutes before the store (CB0285) to come to discuss this problem.

And he was unable to quickly rectify the error. If this is the state of your restaurants be assured we wil be telling others Our receipt code is - 9-0285-8503-95331

I called in a pick-up; Grilled chicken tenders, pinto beans, and coleslaw. (I had about a 20-minute drive to my destination) I did not receive the coleslaw and the beans were as if they had just started cooking them dry hard, as if they just washed them off and drained them, no juice in them.

I sat in for dinner and the service was terrible the order was wrong; the server didn't ask if everything was alight or if I wanted to see the manager nothing. The gravy was cold. I had to get another waiter to bring butter and clean flatware. Took my family for breakfast eggs not cooked over hard as we had asked, the bacon was old or had been sitting for a while.

I’ve always eaten and done my holiday shopping there. I have been eating and shopping at this Cracker Barrel since its first arrival in…

Waited 45 minutes for utensils, coffee,etc. order came out 50 minutes later and not correct . Got fried chicken and ordered grilled. Took my food back and returned 3 min later with another piece of chicken which was cold. Had to wait and ask 3 times for salad dressing.

Husbands food cold- gravey cold and cracked on top. Veg and fries cold. Gave us regular coffee- ordered decaf. My spouse has heart problems. Server very poor - food poor. Has to ask multiple times for refill on coffee. What a waste of our hard earned money and precious time.