CVS

HELLO, NEVER IN MY LIFE HAVE I SEEN SUCH A WORTHLESS PHARMACY. THE SEVER NEVER WORKS. GET TEXT THAT PILLS ARE READY. DRIVE OVER THEIR AND THEY ARE NOT READY. WENT TODAY THEY DID NOT HAVE ENOUGHT PILLS TO FILL MY SCRIPE.

MOST OF THE PEOPLE THAT WORK IN THAT PHARMACY ACT LIKE THEY DO NOT CARE. EVERY TIME YOU WANT TO USE THE GOOD RX CARD. YOU GET WELL WE DONT REALY HAVE TIME TO DO THAT NOW. IF THESE PEOPLE WORK FOR ME I WOULD FIRE EVERY ONE OF THEM.

WE ARE NOT THE ONLY PEOPLE WITH THIS PROBLEM.. THIS HAPPENS EVERY MONTH AND IAM TRIED OF IT. YOU HAVE THE WORST PHARMACYSERVICE I HAVE EVER SEEN. I KNOW I PROBALLY WILL NOT HEAR BACK FROM YOU. I NEVER DID ANY OTHER TIME I FILED A COMPLAINT SO MY GUESS IS YOU DO NOT CARE. THANK YOU LAURIE

The computers are down at CVS and there is no time when they will be up again. The need for medication is URGENT for my DAD being recently - RELEASED FROM THE HOPSITAL FOR A BLOOD CLOT IN HIS LUNGS. When are the computers going to come back up?????? This is totally not acceptable when people need medication and there is no back up system available to fill RXs for customers. This must be addressed.

Kathy Estrada

Refilled script for insulin. Caremark sent 30 days for $100 instead of 3 months for $125. I called and agent said it was doctors fault and they would have it bundled and resent. I heard nothing after that. I called a second time.

Agent said for me to contact doctors office and then caremark would rebundle and send the other 2 months. I clarified that it would be taking care of old order not a new order. I then received 3 months supply and was billed another $125.

I called and was told that it should have been only for the 2 months and I would be notified. I was called today and told that it was my fault for ordering the 30 day supply on line. I suppose I will have to pay but that is not what I requested and I was given a different reason for the issue 3 different times. Horrible customer…

I am a stage IV cancer patient and getting my medicine is important. From the very beginning I was having problems between this pharmacy and my insurance. In the beginning they had entered a wrong code into their computer which was giving wrong information about me.

Also, I was told to contact my insurance (Well Care) because of a problem, (Pharmacy said that Well Care wouldn't cover my meds) which I did, and my insurance company informed me that there was no problem. The pharmacist (Ashley) said that she could not get in touch with my doctor and that I needed to contact the doctors office because there was a problem with the information that they provided.

After I contacted the doctor I was instructed to go back to the Pharmacy and once there Ashley informed me that I needed to go back…

I am a manager for an Endodontic Practice . I am expressing a concern regarding one of our patients. Doctor wrote a script for Dexamethasone .75mg directions 4 stat then 2 every hour until finished , dispense 12 , no refills . Patient was given the script printed from system ( so there is no concerns about reading the handwriting) . Patient had script filled at CVS 802 Lansdown Ave, Drexell Hill, Pa . phone 6108536018. Script was filled RX 1709231. The directions on the label stated : 4 stat, 2q daily until finished ( verbal information given by our patient via phone) . The patient called our office to clarify since the directions on bottle were different then the directions we told her in office.

I called pharmacy 7/10/19 @4:50pm spoke to the pharmacist Emily and asked her to review the…

Your new system for calling in prescriptions is not working properly. It does not recognize birth date and birth year. The old system of pushing buttons worked well. My prescriptions is on automatic! To be refilled on 7/1/2019. It is now 7/10/2019 and all they say is "they are working on it" Their pill counter is broken ( for about a week now). Get a new pill counter! I am now 9 days without Bystolic 5 mg. Today 7/10/2019 They said they have to order it. What is wrong with your system? You do not have enough staff for the location! They are always under staffed, it is not the staff, they work hard. Can you recommend another pharmacy that can serve our community needs?

Daniel Thompson

Ever have meds ready on time alwasys a wait even after they call to say they are ready

I emailed a complaint about CVS pharmacy about 2mths ago or less. Now here we(I) go again! I'm currently under a Doctors supervision, and I'm taking medication, that I am 'weaning' off of by dosing at a lower mg. (6mg's) I need my meds to be there ahead of time.

They know I come in every 45days(est. give or take a day), and yet they won't keep it stocked up! They always tell me, they have to order it!! What gives?????? CVS is really messing people up out there. Why can't they just keep medication on hand.

Why does every month have to roll around, and they not have the medication???? what is a person to do???!!!

Your pharmacy is never on the same time as promised. which means a second or third trip to pkup our needed drugs on time. Not only inconvenient but expensive and possible harmful to the customer who relies on those drugs.

I have been so often told they are not ready when scheduled that I will be going elsewhere for my drugs. Whoever started this new system to save a couple of dollars should be asked to apply else where. If your losing customers- try thinking "service" because somebody is working hard to save you a $ and soon you will not have to worry about it as your customer base will all be over at Walmart

My physician sent an order to CVS in Cleveland, TX on June 14, 2019. I tried twice between June 14 and June 17, 2019 to pick the prescription up. Both times (2 different employees) states that my doctor did not send a prescription over.

I called my doctors office. The had record of the order being successfully sent and called the pharmacy on my behalf. Your CVS representative told my doctors office that the did in fact have the order, it was not in stock and I just "didn't understand".

All they ever told me was the doctors office didn't send any order over. Again, I returned to CVS. This time the representative states she did in fact have the order from June 14. It was not in stock and would be ordered, however CVS only receives stock twice a month so it would be 2 weeks until it…

ONCE AGAIN, I AM WRITING TO LET YOU KNOW OF THE UNSIGHTLY DEAD LANDSCAPING SURROUNDING THE CVS STORE AT 2390 BELCHER RD. SOUTH, LARGO, FL 33771. IT HAS BEEN THIS WAY FOR SEVERAL YEARS WITH NO IMPROVEMENT WHATSOEVER AND CERTAINLY IS A POOR ADVERTISEMENT FOR CVS. THE LANDSCAPING ALONG BELCHER ROAD IS THE WORST. THOUSANDS OF CARS LOOK AT THIS MESS ON A DAILY BASIS.

IT WOULD BE NICE TO HAVE A RESPONSE.

At. 5:50 pm on June 30; I went into CVS on Kings Highway & East 16 Street in Brooklyn, NY to purchase Prilosec. It is under lock and key I rang the customer service button SIX times. No one responded, there was no one on the floor and I walked out disgusted by the lack of customer service.

This has happened before , it is a recurring problem. There are other places to shop within 2 blocks so if CVS doesn't want business, that will be the end result.

I called the pharmacy about a week or so ago in order to fill a script for Ventolin. I received a call a few days later from the Pharmacy stating they couldn't complete the order because the pcp was not specific enough with the instructions.

The pcp ordered 2 puffs as needed, basically because I suffer from seasonal asthma and do not use it everyday. They have filled this prescription with these same exact instructions for about 2 years more or less and now this is an issue.

I tried to explain this to the pharmacist and/or pharmacist assistant over the phone but she was too busy trying to over talk me, not listening to my question and being argumentive. Granted by the time the call was done, I was less that gracious to the individual I was speaking to .

Upon my second call to them, because…

It is a disgrace that you expect customers to navigate your parking lot and pickup driveway. There is an orange cone in the middle of the entrance to the store and you have to drive around it. It has been months like this.

I asked the clerk in the store and she said ANY DAY NOW. That was 2 months ago, I called to complain and they said someone would get back to me within 48 hours of the complaint. I am still waiting.

I guess your company does not care about their customers. I am seriously thinking of changing my drug store. I hope someone hears me. Dorothy True.

The summer program that is provided by TWC workforce and goodwill industry(Mastering the World The worlds of Work). I spoke with the store manager at store 6847 concerning that I am not able to visit the store any longer due to the summer program coordinator.

CVS its a public place for all needs, I am reporting this issue because I wasn't aware that the "Goodwill industry" had franchise with the above company and TWC. This will be report to EEOC and all parties that is necessary to know the issues.

Saturday pm I was trying to complete an order online. System was slow and took almost 2 hrs to get the order together. I went to get my cc and the screen timed out at 9pm. I refreshed and the $10 ecb was gone.

I had $10 ex 6/22 and $10 ex 7/23. CS closed called in Sunday morning explained issue, rep said she would reinstate the $10 ecb and that I would still retail the 7/23 because it had not expired. Instructed to go to CVS and check on Red Coupon machine.

My account would not come up even after the manager help me. She said she had never seen that error before, yet an employee tried his account and had no problem printing his ecb. I didn't have anymore time, Monday was my surgery and I knew I would not be able to talk to anyone else.

Wednedays 6/26 I call in and was told that I would…

I do trust that CVS does want to be a good and responsible player in the community that it serves. I for one will only patronize a business that values its workers as their most important asset.

Store #1996 I went to CVS yesterday to pick up a prescription although I never received a call or text regarding it being ready for pick up! I am 5 weeks pregnant and have an infected wisdom tooth. When I requested my medication the girl said that she sent a text saying they were out of it and needed to be ordered.

I told her that I did not receive a text message from anyone and asked her to repeat the number she said it was 281-433-3405 I said no it's 281-433-3406 and she said oh yes that's the number we called, I said you just said it was text that was sent.

I never received a call or text and now it was after hours and my ob and dentist were already closed. My husband just stopped by AGAIN to pick up my medication which is Ampenicillin 250mm and now he is being told that it was back…

Visited CVS minute clinic yesterday with these symptoms: sinus pain/pressure, low grade temperature, fatigue, green drainage x 10 days. Waited an hour to be seen. Standard vitals & brief exam later I was told "go home and take some Advil, you'll probably be better in a week or so"!

Total waste of time & money!

I went into your Massapequa, NY store to purchase Bluediamond nuts. I was happy to see they were on sale by the yellow sticker saying so. I said yes there’s a sale sign, he walked to the aisle, came back and said, no they’re not on sale.

I walked to the aisle and pulled the sale sign and passed a manager who came and changed the price. I received my change and said thank you and received nothing in return. As I left I said out loud, you’re welcome, thank you for shopping at CVS.

This is not the first time, this location is below standards in CVS standards. thank you

I am getting quite annoyed with service at CVS 239 Forsgate Drive Jamesburg NJ 08831. When you make a phone call to this store it is nothing to be on hold 19-15 minutes waiting for someone to answer after the initial call into the automatic part of the call.

I have been in the store at the pharmacy section when the phone rings and there can be several calls backed up waiting for someone to answer. This is uncalled for. The store has two or three people that are attentive, but most of the time the turnover of new people is unbelievable.

On 06/08 I returned batteries to the CVS in Landisville Pa store. Store Manager John was manning the store. John asked me for a receipt. I indicated CVS emailed me a receipt. He asked me to insert a credit card and then provided me with a slip to sign.

I signed slip and as I was signing slip I realized the refund amount was not correct. I question the amount and John was very condescending in his handling of the situation. I again questioned price and we walked over to the batteries to check the price.

At this point I retrieved my e mail receipt and showed him the receipt. He insisted that I go print the receipt out and return to be able to obtain the additional refund. I thought this idea was ludicrous and questioned Johns motives.

There was no discussion about having a lower refund at…

I have no rating for a pharmacy that sends notifications the prescription is ready for pick up BUT CAN'T FIND IT IN THE PHARMACY. After waiting at the drive thru window for several minutes, I'm told the prescription has been misfiled.

The pharmacist and assistant continue searching. After 20 minutes, the assistant says they are still searching and if another customer pulls up behind me then I will have to move. I told her I'm the customer you're waiting on and I'm not moving.

She says whatever you say and slams the window very unprofessional. I continue to wait another 25 minutes while they continue to search.

Finally the pharmacist tells me the other pharmacist (Nikola) from the prior evening shift filled the prescription and they don't know where she filed it. She tried calling the…

Since the departure of Mr. Beauvoir the pharmacist , it is not possible to obtain a monthly prescription of Concerta 36 MG filled timely. I arrived on the 10th of June. the date required to fill the prescription and I was told that it was out of stock. to return on the 13th when the delivery arrives . I returned on the 13th. at 2:30pm, and I was told that it was still out of stock. This is a pretty constant occurrence during more than one year. We have been customers since 2010 .

In my opinion, CVS, or any concerned pharmacy, ought to keep track of customers' needs, and insure that meds that those customers need on a regular basis be available when needed. My son is prescribed Concerta every 30 days, and I should be able to expect to find that med in stock. It's a simple matter of good…

We were very pleased with the service at the one CVS in Hot Springs, AR. Our complaint is the constant messages telling us that we had a prescription ready for pickup. When we went to pick up the prescription, there was none filled for us.

This happened again and again, until we were sick of all of that communication. We are educated adults who are more than capable of ordering each others prescriptions when we need one. 75 for the year 2019 through April. This amount may not matter to you, but the success of this store may matter on this amount.

We were told in Amarillo, once you get on the automatic refill that there is no way they can remove it. We have also been told that the message to pick up a prescription is a way to get people into the store and perhaps buy something.

What I thought would be another pleasant experience at CVS today left us very irritated with the salesperson. The associates have always been very helpful and courteous. We have shopped at this CVS Pharmacy Store for 14 years utilizing the pharmacy services and retail products.

We wanted to make a purchase of 3 Centrum products: 2 Centrum Multi-Vitamins and 1 Centrum Caltrate tablets and use manufacturer's coupons. The salesperson, Kourtney, was very obstinate and would not apply the coupons to each item. The coupons state, "limit one coupon per purchase of products and quantities stated.

" We would have liked to use only 3, not 4, as stated and she would not apply the separate coupon for the Caltrate and said to use it on our next shopping trip because we could not use the same…

Went to Cvs Sunday morning, to shop and witness 3 people putting different products in there clothes and walking out, I asked them are they going to pay for it and they said mind your own business, but I and my husband told the cashier and IAN indicated that they can't do anything, he just said you know you guys aren't suppose to do that.

) To where down the street at Aldis someone walked in and walked out with liquor and they ran right after him and got there product back. So I live in Highland California, and I use to shop at the Cvs on Del Rosa and Highland where the area is bad, but they have security, why not on Baseline and Boulder?

IAN indicated it happens every day, but put a stop to it. Its not fair. Talked to the supervisor and they apologized for us witnessing it, the problem…

On corporate problem, you have IT issues. (I'm a snow bird). Your renewal e-mails do not indicate which store they are from. The pharmacists tell me they can not have the computer switch diaries to other stores. When I get a renewal e-mail I have to call all the time to see which State it is coming from and have the order switched.

One store has to call the other store to "back out" the order. One store should be able to do it on the computer without calling. Y. than Florida) does not help company loyalty. I prefer dealing with the same people all the time.

We get to know each other and things move more easily. Y. store (on Broadway). Y. I received another e-mail which I assumed was from Woodmere, went to the store and was told it was from Florida. They did nothing in response to my…

This year I switched from Walgreens to CVS and can hardly believe the difference in overall service.

First, I have had trouble reaching CVS over the phone; minimum wait time on the phone has been 20 minutes at your branch on Northlake Blvd in Palm Beach Gardens. I have had to call the branch for two reasons: I have received texts from CVS indicating that prescriptions are ready for pickup, but the names are not disclosed.

When I finally get a person to answer the phone, I am often told that corporate is sending the texts and the branch has no idea why it is doing so. One possible explanation is that my drugs have been put on automatic refill despite my original instructions NOT to do so.

Second, your software which handles incoming phone calls is pathetic. Have someone listen to…

Why go to the store to purchase an item and get to the register and the clerk has the wrong sale paper. Therefore you cannot purchase the item at the sale price. Is this the bait to get you in the store?

Experience was fine. My complaint is every time I want to buy one of something,,it says buy 2 or can't get the deal. Sometimes buy one & get 50 off. I just sometimes only want to buy ONE, why can't you just set the right prices?

I'm not the only one who feels this way, that's why Target, Walmart are doing so much better. It is quite annoying. 79.. Ridiculous!!!!

When I picked u mu blood pressure last month I asked the young man at the counter how many refills I had left because I have to find a new Primary Physician. I was told 2 months left. I thought that I actually had 2 months left so I don't have an appointment until July 2nd with my new doctor. I received an text that my refill was DENIED by my doctor and I only have 4 pills left. When I called the pharmacy I was told that I was given the wrong information and that I have zero refills. Now, I have to go over 30 days without any HIGH BLOOD PRESSURE medicine and hope that I don't end up in the hospital...

THIS IS BAD CUSTOMER SERVICE FROM THE PHARMACY TECHNICIAN....

I have gone to the CVS store in Medford Ma. to by Nicotine patches---I have a 15% coupon from CVS to use on any product at Regular prices The Nicotene patch was on sale=---buy one get one 50% off----I did not want 2---so I was buying one at regular price and they would not take your 15% coupon---there is something wrong with your pricing policy

credit cards over phone ---- sr. can't get out and neighbor cant pick because you all don't take credit over phone WOW if your card was lost who would think to call cvs you lost me WHAT A GREAT SERVICE

I was recently disappointed with the lack of common sense and willingness to take responsibility for mistakes.

On 17 May I responded to a previous phone call that it was time to refill my prescription. I went to STR#7781 and was helped by Adriennia. She provided a 90 day refill for atorvastatin. When I returned home and looked at the prescription, I realized the dosage was incorrect. I previously had a prescription for 40 mg that was reduced by my doctor to 20mg. This 20mg prescription was filled by CVS on 5/9/19. I returned on 5/21/19 and was helped by Stephanie Han. After opening the 40 mg container and observing that the seal was unbroken, she told me she could not give me the correct 20 mg prescription until next month even though it was unopened and the mistake was made my CVS.…

Tell me do you treat all your customers like this or am I special. This is not thr first time I have had trouble obtaining my prescription for Lortab. Prescription was sent in by my Docyor. I went to pick it up today and was told it has to be ordered.

Or you will have to call your Dr. and have him say it is okay to give you what we have in stock. Really wait till Monday a holiday weekend???? Last time my drugs were messed with it took almost 2 weeks to get straightened out.

I should have left CVS right than and there but no I figured give it a try. Thank you for letting me see the light.

Cvs is the most rudest disrespectful store I ever shopped at for one they’re look at u like u from head to toes follow u everywhere and when u used coupons at there store they treat u like ur stealing mean and ugly

Three weeks ago I sent an e-mail complaining about this store. I was at the register and the lady would not take my bill because my bill had a blue writing on it. Well tonight I was there a one of the sales associates was texting on her phone and laughing while she was texting.

This is totally unprofessional when I called he asked me to describe her and he gave no other explanation like I'm sorry- this shouldn't of happened. something needs to be done about the customer service in this store. The employees look like they don't even want to be there. Nobody greets.

The only person that is nice the young lady that was behind the register with dark glasses, she always so nice and when she is by the door she is always greeting. I really don't know how many bad surveys i have to give or how…

I don't get around to good, every time I go to drive through it's always closed, can't get my medicine

Had an emergency appointment with my doc Friday May 17 at 4PM To deal with potential onset of pneumonia again having been hospitalized at the beginning of the year for a week when it was touch and go. Dr. Young immediately had three (3) prescriptions called in to the drive in window CVS at 7809 Wisconsin ave We have used this outlet and it can be efficient, pleasant but when it is not which is a majority as it was this past Friday it morphs into a full blown disaster.

When we arrived to pickup Dr. young's three prescriptions w were told they were not ready and we should drive around and come back in 20 minutes. My wife and I both repeated there were three prescriptions and he nodded his head.

Jill drove around the no turn community and fiunbally wound our way back to be given two…

CVs store #3337 @3825 Monticello Blvd. #1 This is in regards to the pharmacist at that location-She was rude. From previous experience I always call to see if prescription is ready- I was told yes When I arrived to pick up they weren't ready.

"she said" because the doctor left off information she had to call to get info and the other2 weren't available at their location but at another cvs nearby. I stated sent two to other location.. Waited a couple of hours, called 2nd cvs and the prescriptions weren't available there either, not until next day.

She apologized and I had them sent back to original cvs. Called 1st cvs about prescription,was on hold abt 20 minutes. when she answered I said I was calling about a prescription.. I was put on hold before she asked for name.

(when I went there…

changed med shape color called to make sure this was correct asked questions and told me i'm annoying her. YOU REALLY SHOULD STOP . I said to her please keep your voice down as there are people hearing you and its no ones business, especially your just do your job of course there was more as she is very auguementive 3. dr.

sent script she called me and said one would interfere with other med I take I told here I don't take that anymore she said ok take off list. picked up meds and she changed the med to some off the wall company and cancelled the cipro that was.

ordered the reason the dr gave me that is because its no to big to swallow. SUPOSE IM ALLERIC TO INGREDENTS SHE HAD NO BUINESS CHANGEING THIS MED I WILL NO LONGER DO ANY BUSINESS WITH CVS YOU DONT EVEN HAVE THE DECENCY TO RESPOND…

99 on May 4th 2019. 99. I then told him Jen the other manager told me it was returnable and I cleared it with her, and I asked her because I knew they have made a lot of changes to the return policy, this fool went on to tell me he cannot go against store policy he was not taking the item back.

I asked him if there was a store manager available he said he was the manager and there was no one else, I asked him when Jen was going to be working so that I can come back when she was there, he gave me the run around then said she would be in on Tuesday, that he was not to tell customers their shift, well if it was against policy then he…

sent me a $5 off nexium and when i went to store to use it they would not accept it the only stipulation on the coupon was no trial size so i tried to buy a 14 count and no go

I take the same meds everymonth. I went to hanceville al to get med refilled wensday i was told they were out yo pick up tueday. I took to cvs cullman to get wait is 45 min plits not right to waith 45 minutrs my time matters

I have recieved by email the 40% off coupon to print and take to CVS . This is the Cleburne ,Tx CVS on Henderson St. Today I took another , via email to me, a printed 40% off coupon , shopped and then again they could not get it to take.

So I just walked out and wasted my 45 min. in the store. No apology , too bad for me. What is the problem , why send me the coupon if the store can not honor it? I was very disappointed with the whole thing.

What can you do to make this right ,or I may just shop Walgreen and forget it. Thank you .

Re: CVS store located at 4495 W State Rd 46, Columbus, IN This store building exterior, landscaping, parking areas and pylon signs are in deplorable condition. The cheap concrete block building is fading and water stained. The landscaping is dead with no grass or maintenance in the last couple of years.

The drives and parking areas are in terrible shape w several large pot holes that damage your car. The pylon signs are rusted. This a relative new facility that has not been maintained. A terrible run down contrast to the Walgreen store on W State Rd 46.

We have been long term loyal customers to CVS, but beginning to wonder if this is a sign of a failing company. The personal turnover in the pharmacy area over the last 2 or 3 years has also been a concern that the company is failing.

I had a complaint on an employee (Diane) at the Hartley Bridge corner of Houston Rd. store in Macon, GA. for being rude and disrespectful....including slamming the drive-thru window extremely hard on me while i was still talking.I got out the car and went inside and asked for the pharmacist (Renee). I explained what happened and Renee apologized and made me feel so much better. She was very calm and professional. Renee is a very good asset to CVS.

Renee handled the situation so well made me not want to submit the complaint, but I had to acknowledge pharmacist Renee for GREAT customer service skills.

We get a simple prescription at CVS. We pay for it. There is a VERY LONG RECEIPT given. WHY????? All the extra paper given with the receipt is a HUGE WASTE OF PAPER. We certainly do not need almost 25 INCHES OF WASTE in paper.

Just think of all the paper you are wasting each time a customer checks out!!! In our day and age, wouldn't it be wiser to shorten the receipt?? Most folks probably don't even read what is on that long receipt anyway.

Please think about it and see if you cannot be more considerate of our resources such as all the trees that are cut down to be used to make paper won't you??

I have a compliment not a complaint.

Store # 7382 Southport, NC Store Manager Connie

Store manager Connie personally helped find the sinus medicine I needed. It has specific ingredients used for my cat. I have been meaning to notify CVS of her outstanding customer relations ever since Hurricane Florence devastated my Southport, NC area. Myself and others were sitting in the bushes outside CVS charging our telephones from the outdoor CVS outlets used for the ice machine. Connie did not fuss but instead was kind and sincere. I will never forget her true heart-felt interaction while the entire town was going through a crisis.