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CVS

1.0
933 complaints

Address

1 Cvs Drive, Woonsocket, RI, 02895

CVS pharmacy locations are experiencing severe operational problems with prescription fulfillment delays, medication stock shortages, and extremely long phone wait times (10-20+ minutes). Customers report frequent system outages, misleading notifications about prescription readiness, and inconsistent staff professionalism. These issues particularly impact vulnerable populations including elderly, disabled, and chronically ill patients who depend on timely medication access.

Common Issues

40% (204)
prescription not readyout of stockhave to order
25% (128)
on hold15 minutescan't reach
20% (102)
rudedisrespectfulcondescending
15% (77)
computer downserver not workingwrong information in system

Complaints

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Janice Brooks

Apr 30, 2019
0

We get a simple prescription at CVS. We pay for it. There is a VERY LONG RECEIPT given. WHY????? All the extra paper given with the receipt is a HUGE WASTE OF PAPER. We certainly do not need almost 25 INCHES OF WASTE in paper.

Just think of all the paper you are wasting each time a customer checks out!!! In our day and age, wouldn't it be wiser to shorten the receipt?? Most folks probably don't even read what is on that long receipt anyway.

Please think about it and see if you cannot be more considerate of our resources such as all the trees that are cut down to be used to make paper won't you??

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Alpha Rogers

Apr 28, 2019
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I have a compliment not a complaint.

Store # 7382 Southport, NC Store Manager Connie

Store manager Connie personally helped find the sinus medicine I needed. It has specific ingredients used for my cat. I have been meaning to notify CVS of her outstanding customer relations ever since Hurricane Florence devastated my Southport, NC area. Myself and others were sitting in the bushes outside CVS charging our telephones from the outdoor CVS outlets used for the ice machine. Connie did not fuss but instead was kind and sincere. I will never forget her true heart-felt interaction while the entire town was going through a crisis.

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chester Gadsby

Apr 28, 2019
0

Two issues with these people. I was told my insurance company requires a 3 month supply rather than one month supply. I called when I got home and that is not so at all. It is a fraudulent way of the store to make money.

I'm on a fixed income and my co-pay would be prohibitive.

Secondly, I call for a refill of Serevent inhaler on Tuesday. I went down on Friday to pick it up and no Serevent in stock and was told it would be in over the weekend. I went down again to CVS Trapelo Road, Belmont to pick up and they had a 3 month supply.

I spoke with the head pharmacist and she said it is cheaper for a 3 month supply and is required by the insurance company. I sat and waited for 20 minutes till they changed it out to a one month supply.

I have been taking Serevent for two years and filling it…

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Carol Topolski

Apr 25, 2019
0

I was at the CVS at 1200 Wilmington Pike West Chester PA tonight. I walked in at 9:50pm and picked out 3 items to purchase. At 10:01pm I walked up front to check out and the manager said that she had closed the registers already and I couldn’t make a purchase.

I asked her why she didn’t tell me that they were closing and she said she didn’t know I was in the store because he didn’t tell her and she was closing registers. If you close at 10 you shouldn’t have all of the registers closed at 10pm.

And you should let the customers know they need to check out. I own a retail store and would never provide such poor customer service. There was another person in the store as well. You lost both sales and she didn’t seem to care.

She was very anxious to get out the door. Very poor customer…

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janet ramseier

Apr 21, 2019
0

I am complaining regarding your store on Fair Oaks Blvd. in Sacramento Ca. I have been a patron of the store for 30 years, but, when it moved to the current location everything is just awful.

First, the service is more than slow, store is poorly stocked.

For example, I purchase my cosmetics there, and first, the popular products were gone. I inquired and received 4 different reasons: 1: the shipment was not in 2: have not had a time to restock 3: same as # 1, 4.

because of neighborhood, a lot of theft. I asked the manager, and told her what I had been told and was accused of calliing her a liar. Wrong, only relayed the reasons given to me. Today was the final straw.

I was in the "empty" cosmetic department and did find a new item. When I attempted to put it in my cart an alarm went off…

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Janice Young Miller

Apr 20, 2019
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Twice cvs has filled prescript for ammonium lactate LOTION instead of CREAM. I did not accept first one when I saw it was wrong. CVS pharm assured me they would get it changed with doc.

Second time I did not look until I arrived home. Returned UNUSED/UNOPENED but CVS would not take it back. Said will reorder CREAM but I doubt it They are not very bright in this pharmacy and make many mistakes. 94. Was NOT my mistake!

I am on fixed income and cannot afford their ineptness. May take all my scripts to Costco now.

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Amy Beach

Apr 19, 2019
0

Waited in line today for over 30 minutes in my vehicle at the drive thru window, never did get a response from any of the pharmacy workers. Pushed the button numerous times to no avail, it’s a shame that they expect a lady in a wheelchair to come inside while we were under a tornado watch today.

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Lynda C Rubin

Apr 19, 2019
0

I needed to buy some greeting cards first and inquire about maybe transferring prescriptions and intended to look around for Easter gift at CVS located at 1280 Worcester Road, Framingham, MA

However I went to pay for the greeting cards first, but no cashier was up front, so I went to the pharmacy cashier and thought I would be able to pay for the cards and then ask out prescriptions. I had a coupon that CVS sent me online that I did print, but the cashier would not take it and was quite rude. I left the cards and walked and will never return to that CVS and will continue to get my Medications at other things at the pharmacy where I am treated with respect and courtesy.

I hope you will be able to train staff to treat customers in a better manner.

Sincerely,

Lynda Rubin

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Dat dude

Apr 19, 2019
0

Friday April 19 2019, unprofessional lady behind counter at pharmacy at 9 am. I guarantee if boss walk in there in disguise you'll see how she treats and speaks to people. Very rude. Disgusting attitude so early in the morning.

Ya suck for hiring someone like that!!!

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Sandy pearl

Apr 18, 2019
0

00 extra bucks it expired by the time I went to use as I had the flu. I was told I could not use it it was a week old. I am a loyal customer to cvs for years .

The manager was rude and said he could not take it and walked away. Ok I get it if he really could not take it he could have been a little nicer about it. 00 extra bucks I do not think I will be shopping there any time soon.

Please let me know if there is anything that you can do. com

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marilyn nyborg

Apr 18, 2019
0

I am offended to have purchased 1 birthday card and get a receipt that is 5 ft long!!! An incredible waste of paper. Each coupon has some limit on its use. You CAN email my receipt, and I can decide to use it or not.

PLEASE....if no changes made I will cross the street to Walgreens.

CVS Sutton Grass Valley, CA

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Carol Beer

Apr 15, 2019
0

The CVS in target on Geronimo in mission Viejo is making unethical decisions in filling prescriptions. When I call in a prescription they fill 2 or 3 more that I didn't request. The last time I was picking up a called in prescription they told me my doctor added a nose spray. 00.

Of course I said no and when I got home I called my doctor and he said he did not add the nosespray. This is scamming the customer and very unethical! I want to hear from you and if this does not stop i will take this further.

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LYONEL JEAN-LOUIS

Apr 14, 2019
0

NOW DUE DATE APRIL 9 CAME ,I WENT TO GET MY SUPPLY MR DAVID,HE WOULD NOT GIVE ME HIS LAST NAME ,TOLD ME I WOULD ONLY GET 83 INSTEAD OF 90 BECAUSE IHAD 7 FROM THAT SUPPLY! WHAT KIND OF JUSTIFICATION IS THAT I HAD TO PAY FOR THEM, AND NOW I FOUND OUT METOPROLOL FROM CARACO SUN PHARMA I WAS GIVEN IS NOT RELIABLE PRODUCT!

THAT,S WHY I HAD TO USE ONE AND A HALF A DAY TO MEET MY NEED. NOW I WOULD LIKE TO HEAR YOUR EXPLANATION REGARDS LYONEL,JEAN-LOUIS

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Raymond Rhodes

Apr 14, 2019
0

Every other month I am emailed a promotion from CVS. 99 Sensodyne toothpaste Reg. 49, details state If the item you are purchasing is on sale, you will pay the lower of the two prices. The CVS I can walk to (#542 at 212 Northern Blvd.

Bayside, NY 11361 718/281-3223) refuses to honor the promotion (most recently store manager Charles). 99. As a result I have to drive to another CVS (#2413 at 35-26 Francis Lewis Blvd. Auburndale 718/353-1571) who will honor the promotion. Sincerely, Raymond

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Anna Maestas

Apr 13, 2019
0

I live in NC. I have been receiving automated phone calls from CVS that my prescription is ready for pickup at Cumming, GA (?). I called the phone number from the message, and is was in fact, for the Cumming, GA CVS store. They confirmed my name and phone number (704-682-4451), but said they show no prescription for me was showing on their system. They referred me to a corporate number which I called. The man I spoke to at the corporate phone number said that it was probably a glitch in the system (I had received only one automated call at that point).

I have now received 3 calls and it appears they will not stop...

Can someone please look into this and correct it? My greatest fear, of course, is that someone is trying to fraudulently fill a prescription in my name, from another state. I…

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Robert E.Reardon

Apr 12, 2019
0

I told them several times I do not want the auto refill. This was at the Farmington Store Route #332and Rte #96. They still call and tell the Prescription is and there refilling it. I took it off auto refill because I was overstock Auto refill I still had some old Prescription left.

I still having the problem. There doing thing and wasting time when there waiting for Prescriptions. I DO NOT WANT MY PRESCRITIONS AUTO REFILL DO I MAKE MYSELF CARE. I WILL BE ON MEDCARE SOON AND I HOPE WON,T HAVE TO DEAL YOU AGAIN YOUR STORES OVER PRICED. REARDON

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Elizabeth A HATFIELD

Apr 12, 2019
0

This is about you at headquarters not caring about your employees at local pharmacies. You have plenty to pay these people and not make them work only part-time just because you don't want to pay benefits and better salaries. Your customers keep you in business and make you're one of the richest pharmacies with your cost too much prescriptions.

I had to stand in line for 15 minutes yesterday while 1, yes 1 person was the only one working at the counter for customers. And she works part-time. Plus a friend of mine who works there told me she was cut to part time and hade to find another job to make ends meet.

Shame on you and your company. Obviously, you do not care about your employees or your customers.! This message will continue on facebook and to my local reps in congress against…

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Kelly Wildman

Apr 9, 2019
0

I went to the CVS Pharmacy to get a prescription filled from my doctor, I handed the clerk two paper prescriptions, my drivers license and gave her the necessary information to fill the prescriptions for MS Contin 30 mg 120 count and Oxycodone 10 mg 120 count. She verified that the pharmacy had the product and took down my information and entered it in the computer and spoke with the pharmacist and said it would be about 45 minutes and it would be filled.

I said that would be fine I would wait and shop in the store with my daughter as I live 2 hours from the doctors office. About 1/2 hour goes by and the pharmacist comes out to me on the floor in front of my daughter and starts to lecture me that he cannot ethically fill this prescription, and

that he wants to speak to the doctor that…

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Patricia E Duffy

Apr 9, 2019
0

To whom it may concern,

A couple of weeks ago I went to pick up one of my medications that was put on hold and when I talked to the cashier she said that my medicine is backordered and all of CVS's did not have my medicine. That left me scrambling to find another pharmacy with no help from CVS. I realize that pharmacies are competitors; however, when medicine is needed it should be the patient first, not profit. I was so disgusted at the whole thing that I transferred all my prescriptions to Osco. Osco went to bat for me to make sure that I got my medication so I would not be without. CVS did not do that. It is such a disservice to tell a customer that they do not have their medicine and the only thing that they do is apologize and leave the customer hanging. I truly hope that CVS learns…

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Karyl Larson

Apr 8, 2019
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My 81st birthday was April 2nd. I got an email from CVS saying "Happy Birthday! Karyl, celebrate with a free gift courtesy of ExtraCare Beauty Club. I was supposed to get an Esse nail polish as a gift. Today I went to CVS and the clerk helped me find he product and select one.

However, at checkout it rang up at $10, so I did not buy the product. Seemed like a scam to me!

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Tracey Williams

Apr 8, 2019
0

I recently had a prescription filled for Phentermine on 18 March 2019. I noticed on Sunday 4/7/2019 that I only have 5 pills left. The prescription is for 1 pill for 30 days which means I am 7 pills short.

This is not the first time that this CVS has shorted us medication but not to this degree. There are only 2 people in our home and my husband has a heart condition so he would not be taking them.

I only take the prescribed amount which is 1 pill a day. I am extremely frustrated with our store and the quality of service we receive.

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Barbara Robison

Apr 7, 2019
0

CVS sends you a coupon via Email, when you go to the store and pick up several of one item they will only honor the coupon for one. The coupon does not say 1 or give any limit. The manager treats you like you are a fool. And tells you he will not sell items at cost. and CVS will only honor the coupon for one. When you point out it does not have a limit on the coupon you are told if it does not show a limit then the customer should know it is limit one.

CVS thinks they can't be replaced. Well yes the can Walgreen Meijer's Wal Mart

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Barbara Robison

Apr 7, 2019
0

CVS sent me a coupon for Folgers coffee, $2.99, I went to the store to purchase 6 or 8 coffees

the coupon did not say a limit of one. or any limit

the manager Phil, insulted me at the register telling me he would not sell more that one on that coupon. $2.99 is his cost. I really did not care about that

CVS sent me the coupon, it does not have a limit on the coupon. and Phil was an ass to me.

I did phone and file a complaint, I am sure no one at CVS cares but I plan to tell everyone how I was treated at CVS

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Michael Lacy

Apr 6, 2019
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Flight delayed spent 12hrs in the airport missing my monthly PWP meeting with the Children of the Church where I’m Pastor. March 15th my return flight from Newark to Atlanta was delayed due to a problem with the starter on the left engine.

My flight did not arrive in Atlanta until 3pm and I should have been in Chattanooga at that time. For 5hrs every 30min or so, I was told that the crew for my flight to Chattanooga had just landed at B12, A23, D24 or some other gate and would be at my gate in 15min or 20min which never happen.

After being told this for 4hrs I felt betrayed and devalued as a customer, so I calls customer service and set on hold for a while to ask if they could tell me the truth about the delay. I needed to know if I should rent a car to drive home, because it didn't look…

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Michael Lacy

Apr 5, 2019
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Flight delayed spent 12hrs in the airport missing my monthly PWP meeting with the Children of the Church where I’m Pastor. March 15th my return flight from Newark to Atlanta was delayed due to a problem with the starter on the left engine.

My flight did not arrive in Atlanta until 3pm and I should have been in Chattanooga at that time. For 5hrs every 30min or so, I was told that the crew for my flight to Chattanooga had just landed at B12, A23, D24 or some other gate and would be at my gate in 15min or 20min which never happen.

After being told this for 4hrs I felt betrayed and devalued as a customer, so I calls customer service and set on hold for a while to ask if they could tell me the truth about the delay. I needed to know if I should rent a car to drive home, because it didn't look…

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Alice Fisher

Apr 5, 2019
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Complaint about changing of mail order prescription of Soolantra 1 % on the reorder to save CVS and Trinity Health money and place more of the cost on the client not because of dosage change. 17. One tube is not adequate supply for 3 months.

I discussed this with Dr S. Simjee and obtained a new prescription for Soolantra 1% for 3 tubes for 3 months’ supply. This was filled 10/2018 – Soolantra 1% 3 tubes with a cost to me of $250 I remember putting this on automatic fill but this never happened.

So, I went online and requested the refill of the Soolantra 1 % 3 tubes when I realized it had not been refilled and I was almost out of the medication. 4/4/2019 I received my prescription again of 1 tube of Soolantra 1 %…

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Carlo Blandeburgo

Apr 4, 2019
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How do I get in touch with CBS pharmacy 1005 DE. Ave. Wilmington De. Have been calling for 45 minutes with no results. Help.

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EUGENE E CHIARULLI JR

Apr 2, 2019
0

I called a refill in on Monday 4/1 and went to pick it up at about 4:00 Tuesday 4/2. I was told by the clerk that is was "in process" and would be ready in a few minutes. She then proceeded to go back to the pharmacist's computer and prepare the prescription.

While she was doing this another woman entered the pharmacists' area obviously returning or reporting to work. My clerk completed filling the prescription, bagged it and set it on the ledge in front of her. She then began a discussing with the woman who had entered, showing her papers and saying things like "this is for so and so and this is for the other one".

I stood there for 5 minutes with my bag siting in plain sight in front of me, while she carried on her conversation with the other woman. I finally said "you can finish your…

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shari gozlan

Apr 2, 2019
0

The customer service was adequate. My issue is I purchased 2 small boxes of ibuprofen. My receipt for these 2 items was exactly as tall as me!! I'm 5'2". The amount of paper your store uses for a receipt is ridiculous, wasteful and shameful.

Part of the receipt even talks about "Going Green," what the heck CVS?? At least pretend you care about our earth. Shame on whomever sold you those registers. More shame on the sucker that put them in all the stores.

I'm shaking my head in sadness.

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jessica

Apr 1, 2019
0

Dropped off RX on Thursday received text Monday that they had no insurance info. When I dropped RX I gave all info after waiting 35 minutes I called on phone to check was put on hold 15minutes pharmacist hung up on me when I asked what did they do with the information I gave them.

Now 5 days later RX still not filled and I have to take them somewhere else because now they tell me is two days before they get them. They yell on the phone screamed the corporate number and hung up.

CVS highway 27 haines city florida

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DWayne Beamon

Mar 28, 2019
0

Hello, I am Chaplain Rev. DWayne Beamon, 11582 Fall Creek Road (Masthead of Geist), Indianapolis, IN 46256, dwaynebeamon@yahoo.com, 317.760.9121 or 317.760.9123.

I still believe in CVS that is why I am writing to you. We received a "CVS Rewards" Christmas promotional Dec 2018 giving us an opportunity to get “Raging lion" and "alpha xtrm" vitamins at a 1-time charge of 6.95 each. My wife thought it was a promotional from CVS. We received the promotional but unbeknownst to us if after 2 weeks (trail) a fee of 129.94 and 119.97 would be charged to the accounts if we did not want the products. FULFILLMENT C/O ALPHA XTRM 3201 W. HILLBOROUGH AVE 153201-1093 TAMPA, FL 33684-9998 customer service 1-855-204-4869

Shipdate 2019/03/20 SLSOR: 7047098 REF; 10545394-16591 SHIPORD# 14937 The products…

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raul alvarez virella

Mar 26, 2019
0

i was at the pharmacy something I do every month to pick up my pills , this time I go and there is another person in the back attending the refills , she is fucking asking me very personal questions and

also telling me that she should worry driving next to me because of the medication that I am on she also stated to me that I need Narcan , I told her I dont need Narcan I have been on my medication for so damn long for someone to tell me now that I need Narcan , I find this very insulting so damn fucking insulting that I would like to go fucking elsewhere what she needs to fucking do is mind her fucking business and

do her fucking job it is not her problem to be asking people personal questions , I would like to speak o someone about this because I find this very very disturbing , it is…

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Kimberly Elkins

Mar 26, 2019
0

My daughter has been waiting a whole MONTH on a prescription that was called into CVS Pharmacy on February 28th, 2019 at Danville, Ky. Every time we have called to check on the prescription, they have told us that they will reorder it and it will be available for pickup the next day.

This has happed approximately 8 or 9 times. Well, here we are a WHOLE month later, and still no medication available for pickup. Only today has my daughter been told that CVS will not be able to get the medication, and the closest medication to the one that was called in by her doctor cost around $1000.

Please tell me why it took them a month to let her know that they can not get that certain medication? My daughter is 18 years old, she should and will be making a complaint, however she is not even aware of…

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INGRID

Mar 24, 2019
0

THEY ARE HORRIBLE AT PICKKING UP THERE PHONE AND WHEN THEY DO THEY PUT YOU ON HOLD FOR 30 MINUTES OR MORE. BAD.............................. COSTUMER SERVICE RUDE PHARMACIST AND TECH.

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Suzie

Mar 22, 2019
0

There is a pharmisist by the name of Erica at the CVS 2315 Mercury Boulevard Hampton, VA 23666 that is very rude and unprofessional on the phone, at least she was to me. I simply called in to have a prescription refilled and she was absolutely the rudest pharmasist I have ever encountered.

She was impatient, rushed me off the phone and was not pleasant at all. She sounded like she was a rude fast food clerk instead of a professional pharmacist, and as if she hates her job. People like Erica have NO business in customer service, let alone handling patients' medications!

If I continue to receive that kind of service from this CVS location, then I will start getting my medications filled at another brand of drugstore! Please check into this! I felt discriminated against!

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Karen Gullett

Mar 19, 2019
0

I was at cvs at 101 US why 23 north gate city, vs 24251, and I asked for my husband's medicine that was called in on Friday the 15th, ok this is Monday the 18th now, and the girl behind the counter told me they was getting it ready, so I said it was called in Friday why is it not ready now, and she went to tell me they was behind big time, and

I say well this is always like this, never have they had our medicine ready, no matter how much time they have had to fill them, so the girl looks at me and says well if you don't want to wait you can go somewhere else and get your medicine, her name is Victoria, that's the name on the receipt, cshr# 1013004, I felt that this was very rude and

uncalled for, I feel she not be allowed to talk to customers like that, I was just stating a fact.

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Patricia Durant CVS card 4872061866743

Mar 16, 2019
0

I had a coupon that I received via email good through 3-16-19 for 32% off one item. It did not work and I was not purchasing anything that was not eligible. I have sent an email to the rewards customer service today but I want to pursue it further. The clerk did not attempt to type in until I asked. Never attempted to resolve just said it did not work. I left not purchasing anything. Store 2066 Washington St So Attleboro Ma. Not a customer "FAN" of this store. I have requested that the coupon be reissued.

Thank you,

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Dawn Davenport

Mar 12, 2019
0

As of 1/1/2019, CVS adopted a new system that does not allow for diabetic patients to easily obtain their diabetic supplies. The new system does not allow the processing to Medicare for more than once a day testing for non insulin dependent diabetics and for more then three times a day testing for insulin dependent diabetics.

Besides this being EXTREMELY inconvenient for our patients, we are finding that your employees are telling our patients that this is a new Medicare guideline and is faxing this to our offices as well. The problem being, this is NOT a new Medicare guideline, it is only a CVS service issue and we have had no choice but to have our patients transfer their prescriptions from your pharmacy to others in the area.

Not only are you losing a great deal of business, but we…

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elaine petrasky

Mar 11, 2019
0

I do tons of business at CVS, prescriptions, all kinds of products, you name it and spend lots of money. I also get tons of coupons. Now I go to purchase a product and guess what, it is on sale so you can't use the coupon.

Today I had coupons good until 3-16-19 for Maybelline, Revlon and Almay, so I made a trip only to find out every one of them was on sale so I could not use them. This happens all the time. Why would you constantly give out so many coupons when you can't use them?

It is absurd, a waste of time for the customer, frustrating and so bad for the environment with such a waste of paper. Can you imagine all those trees that have been destroyed. I hope you do something about this because I am ready to take my business elsewhere.

This is false advertising as far as I am…

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P

Mar 11, 2019
0

No matter which cvs store I have been to and I have shopped at many different locations. The wait time to pay for my purchases is outrageously long. Plus your employees are so unfriendly and unapologetic it is amazing. Your pharmacy staff is just as bad.

All your employees seem as though they hate their job. What as a company do you do to them ???! My friends and relatives all agree and have pretty much stopped Shopping at cvs because of it. I have never seen another company have all their locations do the same thing.

I am sure this comment won’t mean a thing because this has been going on for years and nothing changes

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Karen LEWANDOWSKI

Mar 10, 2019
0

The CVS in Wanaque, NJ is the worst location I ever came across. The pharmace department screws up by saying they never received a phone or faxed in orders. Plus when you are in there to buy other items, more than half the time I place my items down on the counter and walk out the store with nothing.

That's because there is no one there to take care of you. Plus they are the rudest people that work there!!!!

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Karen LEWANDOWSKI

Mar 9, 2019
0

The CVS in Wanaque, NJ is the worst location I ever came across. The pharmace department screws up by saying they never received a phone or faxed in orders. Plus when you are in there to buy other items, more than half the time I place my items down on the counter and walk out the store with nothing.

That's because there is no one there to take care of you. Plus they are the rudest people that work there!!!!

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Ginger thomas

Mar 7, 2019
0

The walker Louisiana cvs pharmacy is truly the worse Pharm. They have to order meds so it takes couple days. You also CANNOT get through on the phone to Pharm!

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barbara metz

Mar 7, 2019
0

I ask them if they take GOODRX card and they said no ,be cause I have insurance,but I understand they just don't put in under your insurance just the discount card

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guillermo tello

Mar 7, 2019
0

then wosrt service

cvs 520 w slaugther ln. austin tx and cvs 5526 congress ave austin

they were not able to gave me the merdicine in the first location {slaugther } they toll me that they will text me when they have it ,i went on monday and i have to call them on wensday to know what happen and is when they say that they dont have the medicine ,toll me to go to second location{congress } and when i arrive they dont send any info .i have to go back and pick my prescription my self and go to buy my medicine to walgreens ,

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Gloria H Gleizer DOB 10/1/1944

Mar 6, 2019
0

I have been going to the CVS Pharmacy Store #9569 phone: 714 847-6054 (Magnolia/Warner) in Fountain Valley, CA 92708 since Sept. 1979. Always had great service with a smile and felt the pharmacy staff really cared and always got a smile, plus phone calls if my refill was going to be delayed, out of stock, etc.

Through the years the pharmacy has gone down hill. I would say the last 8 years your customer service is very poor. Calling the pharmacy to see if my refills are ready is almost impossible. " In the meantime I have been on hold for 20 minutes, and like today 3/6/19 Kathy Nguyen came back to the phone after I was on hold for 20 minutes to see if I have been helped, and I stated I…

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tanya wimberly

Mar 6, 2019
0

Everytime I go pick up my kids prescriptions there is always a problem.They talk to you any kind of way.There don't fill the prescription even when you speak to someone over the phone.Once I get there is a problem its never ready.Please can you look into it.

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Jay Rust

Mar 4, 2019
0

The store in Chesterland, OH (44026) has had a large chuckhole in the entrance driveway for 10 months that is so deep a store employee has placed an upside down shopping cart in it to block off the driveway and prevent someone from driving into it. This is an extreme safety hazard to customers and employees and is a terrible eyesore to the entire community as it is adjacent to the road and near a major intersection of two state routes.

Can someone please address this issue and fix it ASAP??!! Thank You Jay Rust

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Krista Knechtel

Mar 4, 2019
0

I have so many complaints I don't know where to begin, I coupon there once a week, every week I get attitude from someone, they always tell me "well maybe if you did this we wouldn't have any problems", so I do it, following week they again say "well maybe you should do this instead" so I respect them and try to make things easier but every week they come up with something new thinking I'm not going to do it and

they can continue to blame me for the issues and poor service. The last few weeks it's been the manager MARY. She is very rude and when other customers ask about what I do with all the items I purchase I respond that I give 99% of it away, mostly to catholic charities, foster homes, people in need etc, she always does that smug sigh and

says "uh huh" "sure you do" making me look…

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GABRIELA E , HERNANDEZ

Mar 3, 2019
0

ON MARCH 3,2019 I WENT TO CVS TO PICK UP MY MEDICATIONS I AM A 61 YEAR OLD DIETABETIC I WENT TO A CASHIER TO PAY AND I CANNOT BELIEVE THE CASHIER TOLD ME TO MOVE SO THAT SHE COULD ATTEND TO GUY THAT WAS BEHIND ME AND MY HUSBAND SHE HAD ALREADY SCANNED MY ORDER AND I ASK HER HOW WERE THE COKE SODAS AND IF THEY WERE ON SALE SHE MADE A FACE AND

TOLD ME TO WAIT UNTIL SHE FINISH WITH THE MAN BEHIND YOU CAN SEE THE VIDEO THAT IS VERY POOR SERVICE I ASK FOR THE MANAGER THERE WAS NONE IN THE STORE SO I TALK TO A LADY THAT WORKS THERE FOR A LONG TIME AND I TOLD WHAT HAPPEN AND HER RESPONCE WAS THAT THE CASHIER HAD CALL HER TO ATTEND TO ME AND

I TOLD THAT WASN'T RIGHT WHAT SHE TELLING ME TO MOVE SO SHE COULD ATTEND TO THE MAN BEHIND JUST BECAUSE SHE KNEW HIM HE COULD HAVE WAITED JUST I DID, ITOLD…

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