CVS

The CVS in Wanaque, NJ is the worst location I ever came across. The pharmace department screws up by saying they never received a phone or faxed in orders. Plus when you are in there to buy other items, more than half the time I place my items down on the counter and walk out the store with nothing.

That's because there is no one there to take care of you. Plus they are the rudest people that work there!!!!

The walker Louisiana cvs pharmacy is truly the worse Pharm. They have to order meds so it takes couple days. You also CANNOT get through on the phone to Pharm!

I ask them if they take GOODRX card and they said no ,be cause I have insurance,but I understand they just don't put in under your insurance just the discount card

then wosrt service

cvs 520 w slaugther ln. austin tx and cvs 5526 congress ave austin

they were not able to gave me the merdicine in the first location {slaugther } they toll me that they will text me when they have it ,i went on monday and i have to call them on wensday to know what happen and is when they say that they dont have the medicine ,toll me to go to second location{congress } and when i arrive they dont send any info .i have to go back and pick my prescription my self and go to buy my medicine to walgreens ,

I have been going to the CVS Pharmacy Store #9569 phone: 714 847-6054 (Magnolia/Warner) in Fountain Valley, CA 92708 since Sept. 1979. Always had great service with a smile and felt the pharmacy staff really cared and always got a smile, plus phone calls if my refill was going to be delayed, out of stock, etc.

Through the years the pharmacy has gone down hill. I would say the last 8 years your customer service is very poor. Calling the pharmacy to see if my refills are ready is almost impossible. " In the meantime I have been on hold for 20 minutes, and like today 3/6/19 Kathy Nguyen came back to the phone after I was on hold for 20 minutes to see if I have been helped, and I stated I…

Everytime I go pick up my kids prescriptions there is always a problem.They talk to you any kind of way.There don't fill the prescription even when you speak to someone over the phone.Once I get there is a problem its never ready.Please can you look into it.

The store in Chesterland, OH (44026) has had a large chuckhole in the entrance driveway for 10 months that is so deep a store employee has placed an upside down shopping cart in it to block off the driveway and prevent someone from driving into it. This is an extreme safety hazard to customers and employees and is a terrible eyesore to the entire community as it is adjacent to the road and near a major intersection of two state routes.

Can someone please address this issue and fix it ASAP??!! Thank You Jay Rust

I have so many complaints I don't know where to begin, I coupon there once a week, every week I get attitude from someone, they always tell me "well maybe if you did this we wouldn't have any problems", so I do it, following week they again say "well maybe you should do this instead" so I respect them and try to make things easier but every week they come up with something new thinking I'm not going to do it and

they can continue to blame me for the issues and poor service. The last few weeks it's been the manager MARY. She is very rude and when other customers ask about what I do with all the items I purchase I respond that I give 99% of it away, mostly to catholic charities, foster homes, people in need etc, she always does that smug sigh and

says "uh huh" "sure you do" making me look…

ON MARCH 3,2019 I WENT TO CVS TO PICK UP MY MEDICATIONS I AM A 61 YEAR OLD DIETABETIC I WENT TO A CASHIER TO PAY AND I CANNOT BELIEVE THE CASHIER TOLD ME TO MOVE SO THAT SHE COULD ATTEND TO GUY THAT WAS BEHIND ME AND MY HUSBAND SHE HAD ALREADY SCANNED MY ORDER AND I ASK HER HOW WERE THE COKE SODAS AND IF THEY WERE ON SALE SHE MADE A FACE AND

TOLD ME TO WAIT UNTIL SHE FINISH WITH THE MAN BEHIND YOU CAN SEE THE VIDEO THAT IS VERY POOR SERVICE I ASK FOR THE MANAGER THERE WAS NONE IN THE STORE SO I TALK TO A LADY THAT WORKS THERE FOR A LONG TIME AND I TOLD WHAT HAPPEN AND HER RESPONCE WAS THAT THE CASHIER HAD CALL HER TO ATTEND TO ME AND

I TOLD THAT WASN'T RIGHT WHAT SHE TELLING ME TO MOVE SO SHE COULD ATTEND TO THE MAN BEHIND JUST BECAUSE SHE KNEW HIM HE COULD HAVE WAITED JUST I DID, ITOLD…

I went in to CVS to purchase cold medicine for my son. I had a 25% off coupon. when I approached the register I was told that the item was on sale and therefore I could not use the coupon. m.

I said there are no signs indicating that there was a sale. I asked to speak to the manager. I was told that the sale was on until midnight, however, they took all the signs down already. I explained that that should not have a bearing on me as there was no way for me to know there was a sale and he should honor the coupon. He refused.

I said that he should not take down the signs until midnight if that is the case and he basically blew me off. I feel that the coupons issued are generally useless. 99. I have paid that for a long time.

99 is the sale price that week and therefore the coupon is…

I am a RN. I have to call CVS many times a day due to the nature of my work. Even if I press "2" for physician line and ask to talk to someone at the pharmacy, the average wait time is at least 7 minutes.

I Called the corporate HQ (401-765-1500) and want to file a complaint to customer service, but no one pick up the phone after 10 minutes. There's no customer service at CVS. Not even helping with physician's office to get Rx filled for patients.

I warn my patients when they want to use CVS for their Rx refills.

Thr pharmacy tech Denise give customers getting a Rx filled at this store a hard time for absolutely No Reason other that because she Can, and still hold her job. Most people getting a perscription filled are Not feeling well and just want to get their 'pills' and get home. This Denise makes sure she spreads her surly day with her customers however.

We will go elsewhere from this day on.

My name is Jesse Lopez from Corpus Christi, Texas. I have been a long time customer because of my prescription needs. I receive fair service from the pharmacy. My complaint is with some of the customer employees who work as Cashiers.

The Store is locate at Staples and Yorktown corner store. U need to have corporate visit because your dept. customers need training on treating their customers. I buy items there like cards for Christmas for family gifts and experience a terrible situation at the check out.

This has happened before with one of the female employees ,she is Hispanic and maybe her name is linda. Anyway she has issues with me to the point that she will argue and challenge me on my itune cards. The last time I was there around Christmas 2018 she refused to give me service and she…

,Newark NJ 07105. This is the third (3) error this location has made regarding my sister's medication. The first incident they called for pick up when I got there medication was not ready & waited one entire week. The second (2) my sister's Dr called in a refill of eye drops, they gave me someone else's medication which were some kind of PILLS.

The third (3) incident took place today Feb. 23,2019. They (cvs) called my sister to inform her medication was ready ;both myself and another sister was there and heard the conversation.

However, when I went to pick it up, which were pills; they tried to give me eye drops and nothing else and said they NEVER called- a LIE ! Terrible

I have received 14 texts about a simple prescription refill. There seems to be no way to stop these texts from arriving. This crosses from a friendly reminder to harassment. How do I get this to stop?

When we get calls from CVS located in Hobart, Indiana on route 6, the phone never identifies the company, I have complained and was told that calls come from you. We get so many rotary calls every day with no identification. We will not pick up the phone if the company name does not appear and that includes CVS, please make your name available when calling customers by phone.

I would even give CVS In Galveston,Tx. 61 st location 1 Star. They are the most incompetent liars I have ever dealt They need to be shutdown, they don’t care about taking care of seriously sick customers, Don’t do business with them, They don’t care!!!!!!

I would never set foot in that place again!

I called the CVS store located at 2803 Suncrest Drive, Jackson, MS and pressed to speak to someone in the Pharmacy department. I have been on hold for approximately (placed call at 4:10 pm, CST) 40 minutes without anyone answering the call.

I found a customer complaint telephone number and called it. I spoke with Danielle. Danielle placed me on hold instructing me that she would try and contact the pharmacist. After approximately 7 minutes on hold, Danielle returned to the call.

She advised that she was unable to reach someone in Pharmacy. She advised that she contacted the District manger named Chris who would be reaching out to me with ? hours. As I am typing this complaint my phone is still on hold for the pharmacy.

It is now 4:47 CST.

I work for the Commonwealth of PA and my infusion medicine was changed from major medical to CVS Specialty Pharmacy. I have been trying for a month now to have this medication pre-certified and almost on a daily basis I am being given a difference number and a different reason why it is taking so long to receive my infusions.

I had to change the place I receive infusions because my doctor's office that has an infusion room will not accept CVS Specialty Pharmacy as they have their own vendor for my medication. I have tried health advocates to get what I need, nurses from my doctor's office and every else I could think of.

I still have not received the pre-certification and am going on my 6th week without the medication. I normally receive infusions once a month, give days a week. I need…

i was in CVS on 9006 Greenwell springs Rd and Joor in Baton Rouge to Get my prescription fill. I was at the drive at first, and lady to me to wait, i said ok some i wait for about 5 minutes.

So she finally said what kind on medicine you are picking for a far in the Store. I said I'm not picking up I'm dropping off. So i waiting about another 3 minutes or so. So she finally can to the window, no sorry you had to wait or nothing, so i said are you doing today, she said something, i don't know.

So i gave her my prescription and my driver license, she said have you got this fill here before i said yes this is my Pharmacy i get all of my prescriptions fill here. She said have you got this fill this year, I said no because the year just started, so than she i needed something from the Doctor a…

We have been customers at CVS Pharmacy at W. El Camino, Mountain View, Ca for many years and until recently have been very satisfied. On Jan 3 2019 my husbands doctor called in a medication and on Jan 5 we went to get it and they said they had no record of it and to resubmit. Did so.

When we finally got the Med's the date filled was Jan 3. How could that be when they said on Jan 5 they had no record. On Feb 4 2019 I called in for a refill (as they only gave 30 at at a time) On Feb 9 I went to pick it up and they said it was not ready!

From the 4th to the 9th not ready! Excuse was they were far behind and short 2 people. That is not the fault of the consumer. I was not very happy and waited 15 min to have it refilled right then I said to the clerk (not her fault).

what would have…

In dealing with location 1123 Kildaire Farm Road in Cary, NC have had a few issues. To contact someone in pharmacy experienced 20 minutes on hold. Six prescriptions submitted by Doctor's office yesterday. None of them available yet and one drug Tradjenta I wanted on rush basis.

I was told it would be in today late morning. I called this afternoon and was advised Tradjenta received and pick it up in 2 hours. I went in this evening and was told it had not been received and no prescriptions available.

I just changed drug coverage to Well Care and CVS preferred pharmacy but so far not happy with CVC. Feel Wallgreen or Costco do a better job. My date of birth is 01/09/1937 if required. Thank you for listening to my complaint.

I am the Operations Manager for the Baylor Scott and White PCA Royse City office. I have been trying to get one of our patients DM test strips and lancets filled and have had multiple calls with the CVS pharmacy in Balch Springs. I have been hung up on, spoken to in a very rudely manner multiple times, and then accused of the rx that the provider signed being a copy and not the original. This behavior should not be acceptable. Please feel free to reach out if you have any questions.

Thank you, Tonie

Coupon/extra bucks

I did not receive the extra buck as advertised and a digital coupon did not apply. When I called the extra care number I was asked to find the ad, locate the reciept, prove what page the add was on. I was lied to multiple times by a representative and her supervisor. I was told it printed and expired in a one week time frame. Then I was told the coupon was used and it clearly was not reflected in my total. I gave the receipt information and was then told it did not apply to the item bought; AFTER being told I received the extra buck and it expired one week later. Both representatives on the phone were rude, aggressive, incompetent, and untruthful. I was given the $3 as a courtesy as if he was doing me a favor and not simply honoring the ad.

After spending more than a half hour on the phone with your customer service I was still unable to access my account on line. The representative was not at fault, it is your website. In fact, as I write this, I was able to finally get into my account and requested to see my account history via the link provided. It is now 6 minutes later and the site is still trying to load my account. I need information for my taxes and thought I could safely depend on your website to keep track for me. It's now eight minutes, by the way. I could not be more disappointed and am hoping you take better care of your customers than you do your web site. 9 minutes. Please send me via e-mail a list of medications taken in 2018 along with my copayments for each. 10 minutes.

I remain disappointed, Elizabeth…

I was not able to get pharmacy to answer the phone after waiting 44 minutes. I tried back I hour later, waited 15 minutes and never got thru to pharmacy to speak tp their staff. This pharmacy is located in Muskogee Oklahoma. Lew Skaggs

CVS Malta NY Four times now a pharmacy associate has called to tell me a family members medications we're ready for pick up and provided a range of dates to pick up by.

However when I go to pick them up within the time frame provided they are not ready! I am then told to come back as they need to fill the order! It is absolutely ridiculous!?

IVE BEEN CALLING ALL DAY TO SEE IF A PRESCRIPTION HAD BEEN FILLED, THE PHARMACY WILL NOT EVEN ANSWER THE PHONE, I DONT WANT TO DRIVE ACROSS TOWN FRO NOTHING, SO I KNOW WHAT PEOPLE MEAN WHEN THEY SAY SERVICE ON CLARKSVILLE HIGHWAY IN NASHVILLE TENN IS HORRIBLE, IVE BEEN HOLDING THIS TIME FOR 28 MIN, BEFORE THAT 21, 10, AND 16 THIS IS RIDICULOS, I THINK WHAT I NEED TO DO IS JUST TRANSFER MY MEDICATIONS TO A ANOTHER COMPANY, I NEED MY DIABETES MEDICINE AND BLOOD PRESSURE MEDICINE.

I WOULD RATE THIS PHARMACY A 0 IF I COULD. TERRIBLE TERRIBLE

I shop at CVS on a weekly basic, today enter the store, looking for a shopping cart, they were being used by the clerks stocking the shelves, i ask the clerk for cart, she showed no help, i fount one later out side, in the parking lot. I reading the store ad, and it have COKE product 12 packs on sale, 3 for $9 dollars, NO LIMITED, i approach the check out counter and the lady on duty said i can only buy 9 -12 packs, again there no signs stated any LIMITED.

This lady did not say if she was the manager or what. I ask her name and she said Monique Amelia. I only wanted to purchase 3- more 12- packs of Cokes, but she said NO. If there no signs or limited, i should have purchase (3) more 12- packs.

I left the store VERY Dis A Pointed. The store location is, 2831 BELL CHASSE HWY GRETNA, LA…

I,my son (in person), and my doctors office have ALL told them at store #7199 (tel # 630-236-2240) I AM NOT TO BE ON AUTOMATIC REFILLS-for prescription they continue to call me for automatic refills. I am tired of cancelling and they ignore ALL of these messages from me,my son,and doctor.

The store manager is no help and I don't know what else to do. PLEASE HELP. com

Re: RX#15974571

Forteo device should have been sent 1/15/19. Called 1/18/19 and was told I would receive on 1/19/19 via UPS Have not received and have missed 3 doses. Will notify doctor this am

I am a stock holder in CVS and EXTREMELY DISAPPOINTED IN THIS STORE. It is LACKING IN CURB APPEAL. Storefront ALWAYS HAS FILTHY WINDOWS, DOORS and cigarette butts and littler at the entrance. The shelves are poorly stocked. Most times I can't find what I am looking for. Your pricing on many items is way over what similar stores charge, i.e. Harmon's. Toms of Maine toothpaste is 2 -3 $$ more than in Whole Foods. Citracal Calcium is $5.00 higher than Harmon.Additionally, the employees while pleasant, do make not make a clean appearance, sloppy looking. They have recently redone the interior and to me it appears crowded. The lowest shelves are almost at ground level, difficult to read labels and reach. Not well thought out.

CVS is becoming my last resort for shopping. Maybe that's why MY…

On 01-11-19 I picked up a prescription at CVS store # 5488 located at 13991 N. Cleveland Avenue in Fort Myers, Fl. This prescription was for Lantus Solostar 100 units/ML. The prescription calls for inject 65 units subcutaneously twice a day, for a total of units/day.

I received ten pens, which is a 23 day supply. When I reviewed the attached paperwork for the prescription I noted that this was to be a 38 day supply. I then checked the CVS phone apt that keeps track of my prescriptions and found that this prescription was now not eligible for refill until 02-01-19 which would be 29 days.

I returned to the pharmacy and talked with the pharmacist who when asked if the computer inserts the information as to the number of days supply and the date eligible for refill, and I was told that the…

Called for a refill before 10:00 a.m. today. Went to the pharmacy to get medicine around 2:30 P.m. It was not ready.

My husband's prescriptions come from Walmart, of all places) and his medicine is ready within 30 minutes of requesting a refill.

Guess I'll just have to find a pharmacy who offers professionalism and good customer service.

The clerk was rude, also - telling me that they are just very busy. She said that they were getting so much new business that they couldn't keep up.

I am an old woman who is not well and I could not stand any longer and wait for my eye drops. I'll have to make another trip and wait in line and hope that it's ready for me.

There is no excuse for not having enough staff to take care of the business that you have.

Gilbertsville Pharmacy gave wrong prescription to my son. Pharmacy corrected but they need to be more aware of what kind of medication they are giving out.

Also called Customer Service and could not understand person. If you need other information you can call 484-925-4827

Messed up 2 prescriptions, one wrong doctors name, unsure it was mine and they were no help sorting it. two- narcotic meds messed up and would not take may or my doctors call. I went in 3 times and they blew me off- they could have killed me. CVS Onville Road Stafford VA 22554- very rude front end manager and pharmacy folks just covering their butts, as I can sue them.

You need to audit those badl people

After I was told my daughters medication would be ready in an hr went to pick up and was told the had to order. Than asked if they had anything bc she was out of medication. They did have half of the medication in stock on top of it the did not put the top on and medication spilled all over bag.

I written numerous times to corporate!!!!!

Your store located at 9810 Ocean Hwy. C is beyond awful!!! They refused to fill a prescription for insulin (life saving drug). After going with another pharmacy, I had the insulin within 30 minutes. The pharmacist (all of the staff) is extremelty rude!!

I will NEVER have anything to do with cvs again.

can I begin by saying that cvs is the most inept pharmacy I have ever dealt with, first , its not even my pharmacy, its my 87yr old blind mother's. she takes temazepam to sleep at night, its a controlled substance which I know..

when I went to pick it up they told me they were out of it , so they would transfer it to another store.. a month later I called said store to refill it, told me it would be ready for pickup the next day, when I went to pick it up they told me , they also were out of it, it was on back order, I asked them to transfer it to another pharmacy, was told they couldn't because it was a controlled substance and

it has already been transfer once and they couldn't transfer it again . WHAT, it was the same pharmacy just a different location. all their pharmacies are the…

I walked into CVS, Palm coast, FL (Belleterre store) went to the kiosk to print my coupons as advertised. Kiosk said I had already printed them. I hadn’t been into a CVS in about a month. I went to the store clerk who told me there was nothing she could do, and that I needed to call the 1-800#.

I call the # on my card, I give the agent my phone #, email and CVS card #. She places me on hold, comes back and asks me to confirm the last items I bought. How am I tor remember what I purchased over a month ago and why does this matter?

She then places me on hold again and the call disconnects. All this to save a dollar or two on a tube of toothpaste. Hardly worth my time and effort. This is not the first time I have run into issues at CVS.

The last time as I recall, I added clipped coupons…

I have tried 2 times since November to get my Fenofibrate filled at this location were all my other medications are filled... I keep being told it is on back order but I can driver to another location...

I like to know why it is taking it so long for me to get it at the location near me but other CVS locations can get it???

I have been taking and herbal substitute since I can not get it filled at this location in the dosage my Dr. order???

Thank you,

Charlie Ratliff ll {216} 577-7929

I went to the drive up window at the lenox mass pharmacy around 7 pm when I got there it took person about 5 mins before the lady came to the window she asked for my name so I told her she said my prescription was not ready yet 15mins more so I tried to her why my prescription was not ready yet I tried to tell her I called it in before 4pm that afternoon so

I tried to ask her the reason why it was not ready yet all I got was the same answer 15 mins more so tried to ask again while she was on the phone with me she took the phone and slammed it down and then just walked away in a rage got back to what she was doing other person was there doing something she started complaining to her I seen her waiving her arms up and

down and telling her something too I'm sure it was not nice what she…

Hello,

I went to the CVS store this evening on 6th and 25th St. to ask for credit on a Vichy product. I did not have the barcode on the item and asked for the credit. The product I wanted to return was Vichy DermaFinish 25 nude. When I applied it, I noticed it was flaking and coming off. The manger Wale was rude, dismissive and arragant when I asked him to help me. He refused to help me. He said I didn't have the barcode. I told him since he sold the products I could find the barcode for him. He said NO and refused to give me the time of day. I am 79 years old and have been a CVS shopped for many years. I did not appreciate the way he talked to me. He should be spoken to, reprimanded and perhaps have more lessons in customer service lessons, or alternatively another job.

On Wednesday December 26; 2018 I had my doctor call in a refill for my maintenance medication, medformin. I waited for notification from the pharmacy located on Franklin St, but it never came. I called my doctor the next day first to see if the prescription had been called; it had.

So I call the pharmacy. As it turns out, they had received the prescription but hadn’t filled it because there was a problem with my insurance. My employer had changed carriers in December, so they did not have the new insurance.

Okay, all well and good, but why wasn’t I contacted? The pharmacist that answered said I am sure we sent you a text and I equally sure they had not. I needed the meds so I told him I would bring my in the new insurance.

At about 5:00 I arrive at the pharmacy. ), and it takes them…

I have to use CVS not by choice but insurance mandated. The pharmacy in Paris, Texas on Lamar Ave. apparently needs more education & someone to answer their phone.

First of all, our scrips are on auto refill. They fill one's we don't need yet & don't fill the ones we need. I have spoken to them about this but they always seem to blame someone else. Every time I try to call & speak to someone, I am on hold for 30 min. or longer.

I tried just yesterday multiple times to talk with someone & stayed on hold a min. of 20 min. & max 30 min. & finally hung up. This is not the first time either. I usually end up having to drive over there which is 25 miles one way for me.

I know sometimes there is a mix up with refills but can they at least answer the phone when I need to speak with them. I would…

I when to fill my Pharmacy and they stated i had no more refills. My sister-in -law called for me and they told her it's inactive. this is the 2nd time this has happen to me from them. I just just go this filled the 1st time on Nov 2 2018 and have 5 refills left.

Can't some one keep their fingers off the button from cnl this out. This Doctor will not refill them FAX I only see him every 6 months. I hart to get an appt with him. How are you yes you going to response this?

I am taking this to social media and the new stations. This will get resolved. here is my info Drug # is 872563 Goth shank 704-498-4854.

My wife and I use this particular location due to two reasons:

1. It's the closest location to our home.

2. CVS is the preferred provider for our Part D Insurance

I really have no complaints about the staff of this location except for the pharmacy. Employees other than pharmacy have always been courteous and are eager to offer assistance.

A different story emerges regarding the pharmacy staff. They are arrogant, disrespectful and downright rude to customers. My wife and I have witnessed numerous occasions when customers [especially elderly] have fallen victim to their wrath. They seem quite content to engage with each other until a stupid customer chooses to interrupt their social hour. If CVS doesn't make use of secret shoppers, I would recommend you take a hard look at possibly…

Today was the second time I went to several CVS stores for an advertised item (Physicians Formula lip gloss) only to be told they were not one of the "select stores" to get this item!! again went to several stores from Detroit, to Ann Arbor, to Brighton and then Howell and non of the stores had the item.

I was on my way home so stopped at every CVS store I passed!! No luck and was given the same story. Again this happened today, but only went to Howell, and two Brighton stores. Frustrating when the ad comes out and non of the stores have the item or said they just got a few!!!

Not sure if this is a CVS problem or Physicians Formula problem, but this isn't the first time the stores didn't have the item I was looking for in the store. I also had a 35% coupon to use on the item, but, of…

Called store #09535 for a refill of Bupropion HSR on12-2-18, auto refill. Heard nothing, Rx ran out 12-9-18. Called pharmacy, was told they had Rx would fill that day 12-10-18. 00 normal cost, but instead of 90 days I was given 80 days.

Asked pharmacy tech why short 20 pills? Told that they filled Rx with what was available, 160 pills not the script amount of 180. I paid for 180 but was told they were out. I asked if when their supply comes in could they let me know to pick up remaining 20 pills. Answer, NO!!!

They could not just give me the balance because my insurance would not cover it. That I would have to wait till the next refill. OK, so I have to go without my medication for the last 10 days of my Rx????

That puts me at risk not taking my meds. I called my Insurance company OPTUM…

In the headline news - CVS employee fired for tackling man who allegedly attempted to rob pharmacy: 'We're not allowed to fight back' - Why doesn’t CVS put up a big sign, Come Rob us, take what you want. Our employees are not allowed to resist.

Careful what you wish for, CVS! I have been a faithful CVS customer for many years now, but after reading this article, where you fired the employee AND the pharmacist, I am no longer going to shop at CVS. CVS has a long history of a lack of common sense due to poorly trained management who follow only checklists and do not evaluate or determine courses of action and reaction.

safety, However, each situation lays out differently. The reaction of the employee was for fear of the safety of the store's pharmacist. Everyone should evaluate the values…