CVS

I was not able to get pharmacy to answer the phone after waiting 44 minutes. I tried back I hour later, waited 15 minutes and never got thru to pharmacy to speak tp their staff. This pharmacy is located in Muskogee Oklahoma. Lew Skaggs

CVS Malta NY Four times now a pharmacy associate has called to tell me a family members medications we're ready for pick up and provided a range of dates to pick up by.

However when I go to pick them up within the time frame provided they are not ready! I am then told to come back as they need to fill the order! It is absolutely ridiculous!?

IVE BEEN CALLING ALL DAY TO SEE IF A PRESCRIPTION HAD BEEN FILLED, THE PHARMACY WILL NOT EVEN ANSWER THE PHONE, I DONT WANT TO DRIVE ACROSS TOWN FRO NOTHING, SO I KNOW WHAT PEOPLE MEAN WHEN THEY SAY SERVICE ON CLARKSVILLE HIGHWAY IN NASHVILLE TENN IS HORRIBLE, IVE BEEN HOLDING THIS TIME FOR 28 MIN, BEFORE THAT 21, 10, AND 16 THIS IS RIDICULOS, I THINK WHAT I NEED TO DO IS JUST TRANSFER MY MEDICATIONS TO A ANOTHER COMPANY, I NEED MY DIABETES MEDICINE AND BLOOD PRESSURE MEDICINE.

I WOULD RATE THIS PHARMACY A 0 IF I COULD. TERRIBLE TERRIBLE

I shop at CVS on a weekly basic, today enter the store, looking for a shopping cart, they were being used by the clerks stocking the shelves, i ask the clerk for cart, she showed no help, i fount one later out side, in the parking lot. I reading the store ad, and it have COKE product 12 packs on sale, 3 for $9 dollars, NO LIMITED, i approach the check out counter and the lady on duty said i can only buy 9 -12 packs, again there no signs stated any LIMITED.

This lady did not say if she was the manager or what. I ask her name and she said Monique Amelia. I only wanted to purchase 3- more 12- packs of Cokes, but she said NO. If there no signs or limited, i should have purchase (3) more 12- packs.

I left the store VERY Dis A Pointed. The store location is, 2831 BELL CHASSE HWY GRETNA, LA…

I,my son (in person), and my doctors office have ALL told them at store #7199 (tel # 630-236-2240) I AM NOT TO BE ON AUTOMATIC REFILLS-for prescription they continue to call me for automatic refills. I am tired of cancelling and they ignore ALL of these messages from me,my son,and doctor.

The store manager is no help and I don't know what else to do. PLEASE HELP. com

Re: RX#15974571

Forteo device should have been sent 1/15/19. Called 1/18/19 and was told I would receive on 1/19/19 via UPS Have not received and have missed 3 doses. Will notify doctor this am

I am a stock holder in CVS and EXTREMELY DISAPPOINTED IN THIS STORE. It is LACKING IN CURB APPEAL. Storefront ALWAYS HAS FILTHY WINDOWS, DOORS and cigarette butts and littler at the entrance. The shelves are poorly stocked. Most times I can't find what I am looking for. Your pricing on many items is way over what similar stores charge, i.e. Harmon's. Toms of Maine toothpaste is 2 -3 $$ more than in Whole Foods. Citracal Calcium is $5.00 higher than Harmon.Additionally, the employees while pleasant, do make not make a clean appearance, sloppy looking. They have recently redone the interior and to me it appears crowded. The lowest shelves are almost at ground level, difficult to read labels and reach. Not well thought out.

CVS is becoming my last resort for shopping. Maybe that's why MY…

On 01-11-19 I picked up a prescription at CVS store # 5488 located at 13991 N. Cleveland Avenue in Fort Myers, Fl. This prescription was for Lantus Solostar 100 units/ML. The prescription calls for inject 65 units subcutaneously twice a day, for a total of units/day.

I received ten pens, which is a 23 day supply. When I reviewed the attached paperwork for the prescription I noted that this was to be a 38 day supply. I then checked the CVS phone apt that keeps track of my prescriptions and found that this prescription was now not eligible for refill until 02-01-19 which would be 29 days.

I returned to the pharmacy and talked with the pharmacist who when asked if the computer inserts the information as to the number of days supply and the date eligible for refill, and I was told that the…

Called for a refill before 10:00 a.m. today. Went to the pharmacy to get medicine around 2:30 P.m. It was not ready.

My husband's prescriptions come from Walmart, of all places) and his medicine is ready within 30 minutes of requesting a refill.

Guess I'll just have to find a pharmacy who offers professionalism and good customer service.

The clerk was rude, also - telling me that they are just very busy. She said that they were getting so much new business that they couldn't keep up.

I am an old woman who is not well and I could not stand any longer and wait for my eye drops. I'll have to make another trip and wait in line and hope that it's ready for me.

There is no excuse for not having enough staff to take care of the business that you have.

Gilbertsville Pharmacy gave wrong prescription to my son. Pharmacy corrected but they need to be more aware of what kind of medication they are giving out.

Also called Customer Service and could not understand person. If you need other information you can call 484-925-4827

Messed up 2 prescriptions, one wrong doctors name, unsure it was mine and they were no help sorting it. two- narcotic meds messed up and would not take may or my doctors call. I went in 3 times and they blew me off- they could have killed me. CVS Onville Road Stafford VA 22554- very rude front end manager and pharmacy folks just covering their butts, as I can sue them.

You need to audit those badl people

After I was told my daughters medication would be ready in an hr went to pick up and was told the had to order. Than asked if they had anything bc she was out of medication. They did have half of the medication in stock on top of it the did not put the top on and medication spilled all over bag.

I written numerous times to corporate!!!!!

Your store located at 9810 Ocean Hwy. C is beyond awful!!! They refused to fill a prescription for insulin (life saving drug). After going with another pharmacy, I had the insulin within 30 minutes. The pharmacist (all of the staff) is extremelty rude!!

I will NEVER have anything to do with cvs again.

can I begin by saying that cvs is the most inept pharmacy I have ever dealt with, first , its not even my pharmacy, its my 87yr old blind mother's. she takes temazepam to sleep at night, its a controlled substance which I know..

when I went to pick it up they told me they were out of it , so they would transfer it to another store.. a month later I called said store to refill it, told me it would be ready for pickup the next day, when I went to pick it up they told me , they also were out of it, it was on back order, I asked them to transfer it to another pharmacy, was told they couldn't because it was a controlled substance and

it has already been transfer once and they couldn't transfer it again . WHAT, it was the same pharmacy just a different location. all their pharmacies are the…

I walked into CVS, Palm coast, FL (Belleterre store) went to the kiosk to print my coupons as advertised. Kiosk said I had already printed them. I hadn’t been into a CVS in about a month. I went to the store clerk who told me there was nothing she could do, and that I needed to call the 1-800#.

I call the # on my card, I give the agent my phone #, email and CVS card #. She places me on hold, comes back and asks me to confirm the last items I bought. How am I tor remember what I purchased over a month ago and why does this matter?

She then places me on hold again and the call disconnects. All this to save a dollar or two on a tube of toothpaste. Hardly worth my time and effort. This is not the first time I have run into issues at CVS.

The last time as I recall, I added clipped coupons…

I have tried 2 times since November to get my Fenofibrate filled at this location were all my other medications are filled... I keep being told it is on back order but I can driver to another location...

I like to know why it is taking it so long for me to get it at the location near me but other CVS locations can get it???

I have been taking and herbal substitute since I can not get it filled at this location in the dosage my Dr. order???

Thank you,

Charlie Ratliff ll {216} 577-7929

I went to the drive up window at the lenox mass pharmacy around 7 pm when I got there it took person about 5 mins before the lady came to the window she asked for my name so I told her she said my prescription was not ready yet 15mins more so I tried to her why my prescription was not ready yet I tried to tell her I called it in before 4pm that afternoon so

I tried to ask her the reason why it was not ready yet all I got was the same answer 15 mins more so tried to ask again while she was on the phone with me she took the phone and slammed it down and then just walked away in a rage got back to what she was doing other person was there doing something she started complaining to her I seen her waiving her arms up and

down and telling her something too I'm sure it was not nice what she…

Hello,

I went to the CVS store this evening on 6th and 25th St. to ask for credit on a Vichy product. I did not have the barcode on the item and asked for the credit. The product I wanted to return was Vichy DermaFinish 25 nude. When I applied it, I noticed it was flaking and coming off. The manger Wale was rude, dismissive and arragant when I asked him to help me. He refused to help me. He said I didn't have the barcode. I told him since he sold the products I could find the barcode for him. He said NO and refused to give me the time of day. I am 79 years old and have been a CVS shopped for many years. I did not appreciate the way he talked to me. He should be spoken to, reprimanded and perhaps have more lessons in customer service lessons, or alternatively another job.

On Wednesday December 26; 2018 I had my doctor call in a refill for my maintenance medication, medformin. I waited for notification from the pharmacy located on Franklin St, but it never came. I called my doctor the next day first to see if the prescription had been called; it had.

So I call the pharmacy. As it turns out, they had received the prescription but hadn’t filled it because there was a problem with my insurance. My employer had changed carriers in December, so they did not have the new insurance.

Okay, all well and good, but why wasn’t I contacted? The pharmacist that answered said I am sure we sent you a text and I equally sure they had not. I needed the meds so I told him I would bring my in the new insurance.

At about 5:00 I arrive at the pharmacy. ), and it takes them…

I have to use CVS not by choice but insurance mandated. The pharmacy in Paris, Texas on Lamar Ave. apparently needs more education & someone to answer their phone.

First of all, our scrips are on auto refill. They fill one's we don't need yet & don't fill the ones we need. I have spoken to them about this but they always seem to blame someone else. Every time I try to call & speak to someone, I am on hold for 30 min. or longer.

I tried just yesterday multiple times to talk with someone & stayed on hold a min. of 20 min. & max 30 min. & finally hung up. This is not the first time either. I usually end up having to drive over there which is 25 miles one way for me.

I know sometimes there is a mix up with refills but can they at least answer the phone when I need to speak with them. I would…

I when to fill my Pharmacy and they stated i had no more refills. My sister-in -law called for me and they told her it's inactive. this is the 2nd time this has happen to me from them. I just just go this filled the 1st time on Nov 2 2018 and have 5 refills left.

Can't some one keep their fingers off the button from cnl this out. This Doctor will not refill them FAX I only see him every 6 months. I hart to get an appt with him. How are you yes you going to response this?

I am taking this to social media and the new stations. This will get resolved. here is my info Drug # is 872563 Goth shank 704-498-4854.

My wife and I use this particular location due to two reasons:

1. It's the closest location to our home.

2. CVS is the preferred provider for our Part D Insurance

I really have no complaints about the staff of this location except for the pharmacy. Employees other than pharmacy have always been courteous and are eager to offer assistance.

A different story emerges regarding the pharmacy staff. They are arrogant, disrespectful and downright rude to customers. My wife and I have witnessed numerous occasions when customers [especially elderly] have fallen victim to their wrath. They seem quite content to engage with each other until a stupid customer chooses to interrupt their social hour. If CVS doesn't make use of secret shoppers, I would recommend you take a hard look at possibly…

Today was the second time I went to several CVS stores for an advertised item (Physicians Formula lip gloss) only to be told they were not one of the "select stores" to get this item!! again went to several stores from Detroit, to Ann Arbor, to Brighton and then Howell and non of the stores had the item.

I was on my way home so stopped at every CVS store I passed!! No luck and was given the same story. Again this happened today, but only went to Howell, and two Brighton stores. Frustrating when the ad comes out and non of the stores have the item or said they just got a few!!!

Not sure if this is a CVS problem or Physicians Formula problem, but this isn't the first time the stores didn't have the item I was looking for in the store. I also had a 35% coupon to use on the item, but, of…

Called store #09535 for a refill of Bupropion HSR on12-2-18, auto refill. Heard nothing, Rx ran out 12-9-18. Called pharmacy, was told they had Rx would fill that day 12-10-18. 00 normal cost, but instead of 90 days I was given 80 days.

Asked pharmacy tech why short 20 pills? Told that they filled Rx with what was available, 160 pills not the script amount of 180. I paid for 180 but was told they were out. I asked if when their supply comes in could they let me know to pick up remaining 20 pills. Answer, NO!!!

They could not just give me the balance because my insurance would not cover it. That I would have to wait till the next refill. OK, so I have to go without my medication for the last 10 days of my Rx????

That puts me at risk not taking my meds. I called my Insurance company OPTUM…

In the headline news - CVS employee fired for tackling man who allegedly attempted to rob pharmacy: 'We're not allowed to fight back' - Why doesn’t CVS put up a big sign, Come Rob us, take what you want. Our employees are not allowed to resist.

Careful what you wish for, CVS! I have been a faithful CVS customer for many years now, but after reading this article, where you fired the employee AND the pharmacist, I am no longer going to shop at CVS. CVS has a long history of a lack of common sense due to poorly trained management who follow only checklists and do not evaluate or determine courses of action and reaction.

safety, However, each situation lays out differently. The reaction of the employee was for fear of the safety of the store's pharmacist. Everyone should evaluate the values…

Manager at store#2790 refused to honor a valid CVS coupon for vitamins. I talked to a rep last Thursday 12/6. A regional manager, Patrick Carroll, was suppose to follow up. I have not received any further contact.

I take the same drug two different strengths alternating each day. CVS could never get it right and I was having to go fill my prescriptions every other week. My doctor and I decided to change to a different pharmacy.

Then, CVS filled a prescription for the generic brand of the drug without a prescription to do so. I have to use the name brand. This is messing up me being able to fill my prescription at another pharmacy, since it is showing that I picked up the prescription at CVS, which I did not.

I have contacted CVS twice and the person I have spoken to has been both rude and unwilling to help.

When I receive promotional ads some are addressed to someone named John. There is no John on my CVS account or email address. Please check for fraud on my account.

I am 82 years old. I fell Wednesday Nov. 28. I needed to go to the emergency room for stitches in the palm of my hand. I was given a prescription for an antibiotic and so I stopped by my local CVS in Nashville, Indiana.

I told the person who took my prescription that I had people waiting for me in the car. She said it would be 15 to 20 minutes. I noticed in the waiting area only one person an elderly man. We both waited in excess of 30 minutes. I was miserable.

In a lot of pain. My son who was waiting for me came in to see what was taking so long. At this point the elderly gentleman went up to the register to ask about his prescription and sure enough they were done just sitting on the shelf.

My son then ask about my prescription and sure enough it was also ready just sitting on the…

I had been waiting for weeks to get my daily needed medications from CVS pharmacy. I was told each time I came in to pick them up that I could not get them because I don't have insurance or insurance wont pay.

This was not true . I was made to believe I did something wrong and I am responsible for them not being able to give me my prescriptions. This was not true . I should have been able to pick up my meds the first time I came in there for them in early November before the medication gets out of my system .

As time went by without my blood pressure pills and heart medication , I felt and still fill my body shutting down. After the first complaint to the CVS complaint center just before thanksgiving, another two days went by before I could pick some of them up.

Why didn't they give me…

virginia st in reno nv. the cashier was taken in vendors and asked me to wait I thought she might be almost done so I waited but she kept on with that vendor even when the vendor told her he still had another invoice she started scanning that invoice too the whole time I am still waiting at the counter to purchase the stuff i had come for.

now i have worked in retail before and i know that is bad customer service i also know that you don't make a customer wait and that includes that vendor cvs was that vendor customer. so i know what is good customer service so i left and went to walgreens now i wouldn't normally complain but this is not my first time at that store and

not the first time that happened thank you for listening i hope you can fix this so i can go back to this store my # is…

Concerning the vcvs on riverside drive in johnson city ny.almost every time i go there i have to hunt down someone to check me out.They are not even in the area at all many times.it is really bad and makes me very angry!!!!!

I continually have problems filling prescriptions. I receive text messages saying prescription is ready and it’s not when I go to pick up even hours later. When script is dropped off and promised in a certain time it is rarely ready and persons shrug their shoulders and say we are very busy.

I may take my business els-ware!

I had called your main cvs customer number awhile back and never was sent my rewards that was promised me. I had been sick in the hospital in may and I had $11 in extra bucks plus other cvs coupons and when I went to cvs to use them they would not honor them because they expired which they said was the policy.

Customer service said they would send me new ones and I never received them. Now this time I thought maybe I would get better results if I emailed you about this new situation that maybe I would get results. This time I lost my coupon envelope with all my cvs coupons and most importantly my extra bucks rewards totaling $18!

You can look back and see that none of these were used as you need my extra bucks card which they did not have access to. I hope you will be able to send me the…

I understand there is an opioid epidemic.

However, I absolutely did not deserve the rude behavior of the pharmacist when I tried to get my prescription for a narcotic filled today. I have been sick for 2 weeks with pneumonia which has left me with pleurisy in my lower left lobe of my lung.

Not that this was any of the pharmacists business but he asked why was I getting this medicine, stated I would need to see a specialist before he would fill anymore medicine of this type and then rather than attempt to fill the prescription in a timely manner, he states the prescription won't be ready for 3 hours.

I want to add that I had been in the hospital for 2 days with this problem and when discharged was given the same medicine with a quantity of 12 that if taken as prescribed would have lasted…

11/26/2018- I was contacted by CVS pharmacy stating all eprescriptions needed my supervising MD's DEA number. This was applied to each prescription. I was contacted by my patient that he was waiting x 2. 5 hours for his prescription at the pharmacy because the prescriptions has been sent in incorrectly x 2.

I had not been contacted by the pharmacy or the pharmacist. I called to speak with the pharmacist and spoke to Kisha Bartholemeu. SHe was not very helpful and very condescending about how to get the problem resolved. she stated all of cvs has implemented a new system and they could only fill my controlled substance prescription with the box.

The prescriptions had all been placed with my supervising physician and his dea number in the directions for the medications. She stated she could…

Very disappointed. Three trips, still no CVS gift cards! No boxed Christmas cards, no fleece blankets for me to give to the animal shelter. Lately not much of anything about except CANDY! Told one of the many different daily managers, she replied, "there's another CVS on Fresh Pond Road!

Why would I get in the car and drive to that store when I can walk two blocks away from my house! We need this store! What's going on? Maybe it they had the same manager on a daily basis, they'd be able to keep on top of things and things would be better.

Thank you for your time.

I received a 30% coupon in the mail. I went on a shopping trip to my local CVS in North Wildwood, NJ on 11/21/2018. I have used these coupons before & they were wonderful opportunities to stock up on items.

00 more than I would have if I did NOT use the coupon. I am attaching the receipt for your inspection. May I suggest that you allow sale items that are less than the coupon-discounted price be excluded from the 30%-off-original-price.

For someone like me, that would have saved a lot of money. I'm thinking of returning the items which cost me more using the coupon than not; but my time is valuable and I would only be doing it because I am so angry.

Kindly respond so I don't think that CVS is just another chasing-profit-over-people chain store

Today I was refused a Vaccine, was told my insurance company was the issue. Left your store and went to Rite Aid and had no problem getting my Vaccine. this tells me there is a problem at your Grensburg store, zip code 15601.

Today at 8 a.m. we entered the Poulsbo, Wa. CVS store. First customers in the door by the way. So, going to get the coffee that is on sale for K-Cups, there are NO products on the shelf. I am so discussed with this store. NEVER has the sale products we are looking for from the ads. I've been in there at least monthly to shop and only a limited number of products are even on the shelves. I can see why the parking lot is empty most of the time when I drive past.

If the sale add comes out on Sunday at 8 a.m. I would think the products would not have been sold out. You can count on me not ever stepping foot in the store again!! If you had a "0" rating then I would have clicked that. I will take our business to Rite-Aide, Wal-Mart, Safeway and Walgreens. I sure feel badly for the clerks and…

Practically every month there is a delay with refilling one of my prescriptions, specifically Protonix. I have a yellow dye allergy and can only take the white or pink pills that have to be special ordered every month. To better meet my needs, I think that the order should be placed very early.

Other meds are filled in a timely fashion. The thing that pisses me off the most is super expensive medications like Carafate and Janumet are filled regardless of me repeatedly taking them off of automatic refill, calling in and repeatedly telling the pharmacy not to fill it, and speaking to individuals in person telling them not to fill these medications until I request a refill.

I know there is an enormous greed for money, but it's unethical to ignore my requests regarding these medications…

Should CVS and clinics work together interdisciplinarily?

This is my second time that I experienced being stuck between CVS and my clinic. A few weeks ago, my prescription for special CVS was sent to the Sequoia Station Redwood city mistakenly. Instead of calling my clinic to inform them to send the prescription correctly, employees at Sequoia Station RW shirk their responsibilities to patients. Then I had to write an email to my clinic. My clinic just said that they have sent out their prescriptions. After calls and emails between CVS and clinic, I finally had my medication.

Last Saturday, I gave up my request of filling my medication. I was told that I can pick it up on the next day. My husband came to the Sequoia Station today and he was told that the medication can be filled up in 20…

2018 my husband Larry Osburn, went to have a script filled for a replacement freestyle libre at the CVS on Rowan Rd and Rt. 54. Megan approached and complained she did not know how to do the free replacement and huffed in disgust over having to fill this script.

Another tech approached and was able to assist my husband with professionalism. Normally, when we are at this CVS we have a great experience. If Megan is in customer service for CVS, she does not belong in this position

CVS 118 Main St. Liberty SC is where I get prescription medicines. I had 2 refills in early October, 2018 and the other 8 medicines refilled on October 18, 2018. Ever since, I got these refills (all but one was for 90 days) CVS Liberty's computer has been calling me every day telling me that I have a medicine needing to be refilled or wanting me to put my medicines on automatic refill. I have never and will never put these on automatic. You need to find out what is wrong with CVS Liberty's computer and fix it.

PS CVS Liberty SC can't seem to keep me wife's prescriptions straight either. If things do not improve very soon you will be losing three(3) customers ( Robert Myers, Mary Myers, Alex Myers)

I was trying to pick up a prescription for your store on 1204 E Lufkin Ave, Lufkin Tx. on November 11, 2018, while encountered one of the ruddiest clerks in your pharmacy department that I am amazed how little she appreciates a good job with a wonderful store. I had gone to your store on Wednesday November 7th in the afternoon because the other CVS on Frank Street checked and the store on Lufkin Ave had in stock the medication my bipolar son needed was in stock, and the prescription said name brand only. Dr Buttar was the Doctor.

The clerk was a black lady who has a real attitude and superiority complex. She glared at me, tried to intimidate me with another white clerk looked on with unbelief. I explained the other store sent me and asked to see the prescription which she would not show…

6 went in to pick up medicine had a conversation with associate about medicines I wasn't taking and to have them remove from list. On arriving home I look in bag to find one of the meds I had taken off.

Return to store to inform them of error Pharmacist inform me that its my fault that I received wrong medicine. Pharmacist name Shenna doesn't know that you can remove unwanted medicine thru your computer system and told me I was impossible to do that.

She apparently needs some retraining. And manger on that shift wouldn't give me her full name to put in report and I thought that was wrong. Unprofessional all the way around

Medications out of stock, come back tomorrow. Opt for automatic prescription refill, get placed on phone list for multiple phone calls each week for advertising (harassment) purposes, no other benefit. Pharmacist assumes that they are better educated and talk down to the customer, Cashier determines that since you are reading the agreement form before signing that you are confused/senile/stupid and uses baby-talk to communicate.

Medications are miscounted/shorted to require more trips to pharmacy to encourage more purchases, Trips to local doctor's offices include discussions with other patients and receptionists concerning how horrible and frustrating it is to fill prescriptions at CVS. Talk to store manager concerning problems, receive politically correct groomed response that they are…

since you cut back on help in the northampton,ma. store on king st. in the drug store, you service really SUCKS! can not get prescriptions filled on time and that their always wrong! when you go pick them up ,theres a 15 to 20 minute wait , even tho they were called in to be order week before!

HIRE more help and get your ass out of your head!

Ladies room is very dangerous at 470 Rte 36, Highlands, NJ 07732. Room is on motion lighting. Complete darkness in whole room. Had to use my cell phone light to be able to find stall door to get out, Very scared, Motion is not near the person using the handicapped stall, It is in the front of the the room, so you have complete darkness.

I reported this at least 3 times in the past year to the manager. No manager on duty today, so I informed at least 4 people at the store. This is the only store I use that has motion lighting in the restroom.

Please let me know what is going to be done to correct this. Someone is going to get hurt is something is not done. I will have to go to another store if this problem still exists for my own safety. com.…

VERY DISTURBING AND DISHONEST PRACTICE YOUR PHARMACY IS INVOLVED IN,PICKING AND CHOOSING WHO GETS MEDS AND WHO DOES NOT. WILL BE CONTACING THE CONSUMER AFFAIRS COMMISSION ABOUT THIS MATTER.