Davids Bridal

4/21/21 To whom it may concern, My name is Bless Warner, I am reaching out to David’s Bridal corporate office to sincerely express my disappointing experience as a first time customer. I had high hopes as a bridesmaid that my DB experience would be just as magical as I imagined it always would be and how it appears on the commercials.

Unfortunately for numerous reasons, this was far from what played out. I came into the North Olmsted, Ohio store on 2/12/21 to purchase my dress for a wedding scheduled on 5/9/21. The initial fitting went fine and upon checkout, I was routed to another section of the store where I was informed I could schedule my alterations appointment.

The young lady who helped me was patient with me while I looked at my calendar to confirm a good date to come back for…

My complaint is about customer service. I had an appointment at David’s Bridal 4/9/2021 at 9am.

However, when I got there I was directed to the restyles by Crystal (a store employee at the front desk). She did not give a stylist to help us. I observed her giving all of the white customers stylists to help them.

She was also attentive to them but didn’t treat us the same. I am wondering what is the point in making an appointment if we’re not given a stylist to help us. I had to ask her for a stylist.

I decided to leave and not purchase anything because I didn’t like how I was treated. The store is in Richfield Minnesota.

I am extremely unhappy Purchase a dress for my niece for her communion... mind you we are still in a pandemic so we can’t try anything on in store so purchase online it was too big and as well as the shoes.

I go to exchangeee the dress for a smaller size they tell me I have to send everything back get a refund and come back and then purchase everything all over again.... ARE YOU KIDDING ME after all this money I spent with this company I will never shop with you guys again.....

I couldn’t exchange a different size in store and had to pay more money for another item I am beyond pissed I will be calling corporate with my issues... again I willlll never purchase from this company ever again you guys are terrible....

Lost all my info for all my bridesmaids

The zippers in our bridesmaids dresses were awful. One had to have it fixed before wedding. The day of the wedding was very scary. The zippers were so Hard to zip up and barely made it. Maybe you all could use a better zipper.

At this point I want recommend buying the dresses.

Also , my daughters wedding dress was not measured correctly and we had to do lots of alterations with it.

Bought a beautiful mother of the groom dress April 2020. I had a difficult time getting it because the store was closed due to the pandemic. After several emails and phone calls, it was finally delivered to my home. Well, the wedding ended up being postponed due to COVID.

In the meantime, I have lost 60 pounds. I emailed the company and did not receive any type of response. I called my local store and spoke with the manager and very nicely explained my situation. I asked if I could have a new dress ordered to replace the one that Is still in the original packaging with tags on and she said no because it has been over a year.

Given the extreme circumstances of a world pandemic, I was really shocked that nothing can be done except to pay to have it altered. She didn’t give me an “estimate”…

I hardly know where to begin. My granddaughter, Kaitlynn Gabauer, came all the way from Kansas so I could shop with her. She found a dress and veil she loved and the tailor came out to do the pinning/fitting. We specifically told them she was from out of state and couldn't come back until May 20th, so we made an appointment for then.

Two days ago, I received and email stating two items were there and must be picked up within 14 days. I called the store, in Ft. Worth, this morning. I was told the veil was there and "something else" but she didn't know what the "something else" was.

She further explained that the email I received was just automatic because they have a very small storage room at the Ft. Worth store. Question - why were we given an appointment on May 20th and received an…

I had my appointment Sunday March 28th for my bridesmaids to try their dresses on. We arrived the lady that was appointed to us had the most nonchalant personality I've ever seen to be working in public. She never smiled the first time and she was very impatient when I asked a ?

Or even made a comment. She at one time slammed her clipboard down on the stage and was looking in the mirror pulling up her hair while we just stood there. She was very rude to my stb stepdaughters she told them to go sit down because they were in the way and that really upset me because they were a part of my party and so they went to the car.

I have never had an experience this bad before! I think she was new and if so she needed to work with someone else and get more training or with a bride not a whole team.…

@davidsbridal I want you reach out about my horrible experience with your company. I paid about $350 to have my wedding dress altered and when I went to pick it up it was several inches to small. Instead of the woman doing my alterations apologizing or offering a solution or accepting even 1% of responsibility for this mistake but instead she decided to blame it on me.

Her first response was that the dress does not fit because I am not taking care of my body and her second excuse was that because I have my period My boobs must swollen and that's why the dress I paid $350 to alter later didn't fit. I have had body issues my entire life and I have been on a diet for the last few months before my wedding I finally found a wedding that made me feel beautiful.

I wear dresses almost never…

Well the first thing they can improve on is after a client pays over $350 for alterations when the bride comes in two days before her wedding to pick up the dress, and it doesn't t fit how about you coach your workers not to tell the woman that it's because she doesn't take care of her body calling somebody fat after she paid almost $400 in alterations is not a good move.

Also asking the client after calling her fat if she's on her period As another reason why the dress doesn't fit. The only reason I didn't hear that my dress was 2" too small was " maybe I messed up maybe there was an error , I apologize " but no instead it was that my body was the fault body that's been trying to diet for the last few months a body that has had body issues her entire life I finally found a wedding dress…

Back in December I went to David's Bridal with a friend and my mom (on video chat) to try on some dresses to see if there was a particular style that could work for me. I wasn't even intending to buy a dress while I was there.

I try on 3-4 dresses and the dress that looks the best on me has a lot of appeal. It was a ~new~ dress, it has a slit, it was satin, it was very plain, and even had pockets. The only drag was the fact it has a train and it was strapless. I really did not want a strapless dress, I wanted flutter sleeves, and I did not want my dress to touch the ground. I made that very clear with the saleswoman. The only "short" dress they had was a tea length dress that had zero appeal for me, but she assured me with alterations it can/will be trimmed to how I want. She then got a…

You guys gave me the wrong color dress than I originally tried on and now u won’t exchange it and I obviously know it’s the wrong color because I found photos of the one I tried on first and that’s how I figured out it was the wrong dress after being sworn to that it wasn’t and that I was just trippin come to find out my dress I wanted was rose gold and

the dress you guys gave me was ivory And I still haven’t had my wedding because of COVID shutting the churches down and on my receipt it says I can exchange til my wedding date and now there saying I can’t even though I’m still buying braids maids dresses one yesterday and have another appointment to buy 3 more on wensday and have an alterations appointment where I plan on paying to have a corset put on my dress next week.....

and I paid…

This store is the biggest waste of time. We went to the one in Natick, Ma just about every employee we came into contact with was super rude. Especially the lady the first greets everyone and checks you into your appointments.

The place is a disaster. Every dress you try on is ripped practically. They have two sizes in most of the gowns 0 and 20 so that really doesn’t give you a true idea of how it will look on you.

When I finally found something I was slightly happy with and went to pay it was a nightmare. I was ordering 3 dresses a flower girl, junior bridesmaid, and a bridesmaid. Without going into too many details there was a problem with each dress ordering it. 3 for 3 Unbelievable!!

I hope to honestly never set foot in a David’s Bridal again and would never recommend it!

management at davids bridal is awful, not understanding on a family member who has passed away. will not encourage anyone to go back there

I'm a maid of honor in my sisters wedding and my daughter is a bridesmaid . We went to the store in Frisco texas months ago to find dresses with the entire bridal party plus the bride . We picked our dresses ordered them and paid for them we recieve them and mine and my daughters didnt even come anywhere near fitting way too small.

So I call the Frisco store they say oh well u need to come in and be fitted . Shouldn't that have been done the day we picked and paid for the dresses. so I go to the Lewisville texas store to be fitted the dress is 4 SIZES TO SMALL for my daughter and myself.

im told they will be here by the 24th I call today jan 13th and I'm told my dress wont arrive to the store till the 5th with NO alterations and the wedding is on February 15th . This could potentially…

On November 23, 2019 my bridal party purchased 6 dresses after our bridesmaid appointment. All of the sizes we requested were available for purchase. We chose the long strapless chiffon dress in chianti and plum. Our stylist ensured that they had all of the dresses in the sizes we needed.

Then today, 11/26 my bridesmaid received a call that the size was no longer available in her size, even though it was already purchased. The person she spoke to on the phone was not helpful at all. Now, all of my 6 bridesmaids have to change their dresses and cancel the purchases they already made.

We specifically made an appointment and came to the store so we could avoid any issues. Now I do not know what colors I can use, because of a mistake made on your company's part. You also have a 0…

I have tried several times to get help with my father's account. I call the number on the card but once I enter the requested account information the line goes dead. I am trying to accept responsibility for an account that should never have closed.

I bought a dress a few days ago. It was ordered, then later found out it was discontinued. I came in to get a refund, only to find out EVERYTHING IS FINAL SALE. NO REFUND ONLY EXCHANGES. WHAT A RIPOFF!!!

Ordered my daughter a homecoming dress on Oct 5, 2019 from the Mobile, AL store. Was told it would be in on Oct 22nd. Called on Oct 24th no dress, management contacted warehouse, turns out it was never shipped out.

Was told it was going out that day or the next, then it would be overnighted to me, days pass Still no dress! Called back Oct 28th still no dress. Operation Mgr says she has been waiting for it to come in, then will overnight it to me.

My daughter’s event is in 2 days, haven’t tried the dress on in size, able to match accessories or anything. I’ve ordered a dresses from China and got it back 3 weeks. I’m So upset!!!

This is the David's bridal I am complaining about 4216 W Wendover Ave, Greensboro, NC 27407

My experiences with this store were good until my last fitting appointment. When I got there the waist of my dress had not been taken. That's what the previous fitting was for. They told me it would be taken in and ready to go the next day. When I came in the next day the dress had been taking in my waist but the chest seemed tighter. The chest of the dress fit perfectly before this but I didn't think anything of it at the store. They told me I looked beautiful and sent me on my way. Half hour before my wedding I think I will be slipping into my dress no problem but it takes over a half an hour for my friends and family to get my dress to zip and my tits are pouring out of it originally my breast…

Body dress and wanted to preserve it when I went to my local location not only did it say that they were closing but when I walked in the women acted as if I had interrupted their conversation and because you are closing they acted as if them doing their job was asking a lot of them I came in wanting to get my dress preserved well now I'm finding out in the long run after me calling several numbers that you guys are closing and

that means that your dress preserve preserver place is not wanting to answer their phone so I don't know if they're closing but you guys pretty much made my overall first experience of buying a wedding dress shity not only did your local store at the zoo doing their job was asking a lot but now I'm screwed out of getting my dress preserved and after calling your…

i purchased a few dresses from David's Bridal in Monroeville PA. both dresses came in for pick up and i was not notified. my event was ultimately cancelled and wedding called off. i reached out to the store to advise when i would be picking up the dresses and they could not find my items.

turns out two months ago they decided to ship my items WITHOUT MY PERMISSION and never tried to contact me.... to my old address where I no longer live! DRESSES ARE MISSING!!!! the store manager offers a full refund in the form of a corporate check that would be mailed to me.

i wait a few days and hear nothing so i reach back out to the store to make sure it was processed and how long would i have to wait for the check. she expressed that it was refunded to the card used for purchase A CARD THAT IS NO…

Rude attendant person on duty didn’t acknowledge me in the store, I was dressed in my work clothes, I’m sure she was busy but she could have spoke and said be with in a few or something. She just looked pass me.

Lisa another attendant in the store stopped what she was doing to help me. It didn’t matter to her what I looked like. She just gave excellent customer service.

Visited the David’s Bridal on Veterans Blvd Metairie LA. With my Grandaughter Who was searching for Wedding gown. The staff was i knowledgeable as the assistant was in training and kept bringing her dresses she did not like nor were they even close to her size.

Needless to say she was never measured. The worse thing was I went and got a dress off the rack myself to bring to her and I carefully did not drag the dress when one of the sales people very loudly said “you can’t pull dresses of the rack.

I was embarrassed as other customers turned and looked at what was going on as though I had committed a crime. The other horrible thing was the sales lady who was training was not training the girl that was helping and the trainer kept stating she needed to retire.

This is the most…

I went for my final dress fitting today, August 22, 2019 in the Knoxville, TN store. My dress is totally messed up and my wedding is tomorrow. I am unable to zip it up, yet two weeks ago that was not a problem. No, I did not gain weight and my measurements are the same as before. The dress was altered were it didn't need to be and NOT altered where I needed it to be!!

What are you going to do to remedy this situation! My next phone calls and emails are to your President and CEO.

To the minute, I have been on the phone and am still on the phone holding to get info for my bridesmaid dress for what now is 34:43! The number for customer service sucks! I just want the dress for my cousin's wedding.

I will not be using David's Bridal services for my wedding and will be referring anyone interested to another bridal shop with much better customer service. I wonder how long they will continue to stay in business.

Hi, my name is Cherri Schrick and I am the mother of the bride. We went to David’s bridal in Chattanooga TN today. Deborah helped my daughter find a dress and she was lovely. My daughter made her choice and our party moved to the front so I could pay. My mother, two daughters, and my grand daughter were standing there waiting our turn. A lady named Janice came to the register and started to check her bride out. My mother feels like the lady looked at them like white trash. My daughter noticed there were two Savannah’s. So she stated that’s not my dress and the associate very rudely said I know. What she was doing was pushing us to the side to check her bride out. Rheanna noticed how rude she was... so she checked us out, apologized, and gave us a 10 percent discount.

The store was very…

Rude employees and customer service is is poor, attached to my David’s Bridal experience. I’d hoped for more. I’d recommend going somewhere else.

Good afternoon, I replied to the email survey but I feel I need to contact someone about my experience at the David's Bridal shop in Johnson city tn.

My bridal squad and my self went to your shop on saturday july 6, 2019. The experience was less than perfect! The ease of making an appointment was greatly appreciated. The smiles and prompt greeting was great when we arrived. We were introduced to a lady, here is who will be helping you, and we were off. I was so excited, being a first time bride I had so many expectations of what the experience of wedding dress shopping would look like, however it was NOTHING I ever thought it would be, we walked through the store looking at fmdofferent style dresses , we never once discussed my budget or even if I had one. She automatically choose the…

I purchased my bridal gown, my flower girls dresses, and my bridesmaids dresses. I was already annoyed that I kept getting stuck with the same David’s Bridal employee for my appointments who had no idea what she was doing and stressed me out to the max.

My mother and sister found my wedding dress while my consultant tried to not get me to try it on. That’s not even my complaint though. One of my bridesmaids had to purchase her dress online. She ordered a size 16 and received a 22.

How is that even close to the same size? It’s not. She called and talked to someone twice who told her there was nothing they could do, and my bridesmaid would have to take it upon herself to find another store with the size dress she needed or to get someone to alter it because David’s Bridal COULDN’T!!!

They…

Not even close to what I ordered. I bought a dress that took 3 months to come in and it was a sloppy mess! I was using it for 2 events... so I also had a special wrap made (in store) for the 2nd event. The 1st event... Maid Of Honor dress.

Have no choice but to wear it... but I will NOT have pics taken with the Bride... What a shame! The 2nd was for my 25th Anniversary Vow Renewal (which I have now cancelled due to this sloppy dress). as not many make 25 years anymore.

Seamstress took out about 15 inches of excess material and it still needs that much more taken out. She has really tried hard to help me and admitted the dress is jacked up... her words, not mine! so no chance of getting a new one.

It looks like a generic knock off of the one I tried on. Paid a fortune for a dress that…

To whom it may concern I purchased a tiara for my wedding and when I pick it up it came in a to go box which I thought was a joke . It’s this the way it’s supposed to be ship and given to Your Brides ?

When I ask the manager about she just laugh it off ! I feel that it should have been carefully packaged and secure being that it did cost $199 . I’m so displeased and not sure if I will get my bridesmaids dresses from here after all .

I’m even scared to get my dress altered now .

I made a appointment to try on wedding dresses and i felt like i didn't get the full wedding experience and my appointment time was wasted because the assistant that was supposed to help me told me that the dresses she was holding where to heavy and she was going to put it on the rack for me and come right back to assist me if there was any more dresses i wanted pulled but instead she did not come back to assist me i had to chase her down every 2 mints just so

i can let her know there was some more dresses i wanted to try one and every time i found her she was assisting another girl that came after me so i felt like my appointment time was really wasted she really didn't help me at all on anything and she pressured me on buy the dress that day which i thought was not professional at all…

I am extremely disappointment with all my encounters with David’s bridal during the process of getting my maid of honor dress for my best friend’s wedding. To start, we all went to David’s bridal in Paramus NJ. We had a very rude sales person that fitted us for our dresses.

Even the brides grandmother was very upset with how she talked to us girls and told us we didn’t look good in certain things.

Finally we found our dresses and got them ordered. I ordered a 18 even though I wanted a 16, because the sales person told me I didn’t look good in the 16. Then the dress comes in the mail, some strings were ripped.

Then a few months pass and I try on my dress again, and I was swimming in it. I had lost some weight. So then I went to David’s bridal in Middletown NY to see if I would have time…

I went into David’s today to look for a short dress for a second wedding. They did not look to interested in showing me dresses. When I ask about could a wedding dress be shorten to knee or tea length was not interested in helping me.

This was at the David’s Bridal store on Grandview in Madison, Mississippi. I was very disappointed in the attitudes. Thanks, Kate

hello , my name is sarah neff. my sisters name is carrie neff. she is a bride to be on december 31 2019. we are extremely excited considering this is my first sister getting married. heres how things started .

my sister went out to davids bridal in florence ky and found her dress she fell in love with. then she found it closer which lead us to tri county ohio area.

first when we came in for our dress fittings and appointment to find our dresses we like it started to be a disaster. Lets start by saying that when we walked in we were stared not greeted nothing, that was until then that i walked up and said hello my name is sarah neff and my sister has an appointment today for herself and her bridesmaids.

that was when we were measured not by the fitting rooms but in the aisle by the…

the experience ordering the dress was fine, the staff was friendly and very helpful. specially a staff member name Victoria, she was very nice.

however the alteration department was the worst experience of my times to say the least. after purchasing the dress I needed a lot of alterations done, I was told they had their own dept. that does that and I went right in, the drees needed to be trim at the bottom and adjusted on the top, I also got the cup for more support, I got Very Wang style VW360352 (VW champagne), I explained to Veronica one of the staff at the dept that the dress need to be floor length, I paid $135 for alterations and $172 for the Dress.

I didn't know that they don't CARE. I got so upset and told veronica that the quality was their service was so poor and low. she then…

1st visit my mom & I were headed to the clearance isle after walking in for my scheduled appointment, the sales lady said “we don’t have your size in clearance” she doesn’t even know my size!! We should have left then, but I’m a nice person so I swallowed my pride thinking I was just a fat ass.

Then my “person” was helping 2 other people, although you schedule to have undivided attention & help. Every time I needed her she was nowhere to be found. My mom came from out of town so I picked a dress that day.

2nd visit was alterations, apparently I was supposed to bring someone with me to help me?! Who knew. Then as we are pinning my dress (I had lost 20lbs since visit 1) the lady asked me if I had undergarments on to “hold my fat in” I weigh 160 pounds 3rd visit was supposed to be final…

We came in to order our dresses for my brothers wedding, we all ordered and received our dresses.... Mine still has the security tag on it which means I paid for a dress that was in the showroom, Another has her dress with an ink stain across the front which is very visible, another received her dress and

it looks like it was balled up and place in the bag.... this is unacceptable and the wedding is less than 2 months away. I tried to call 15 times, I do not want to txt, I want a person to call me ASAP.

Your corporate office number throws you into the never ending loop of BS......

Horrible service they don’t have display dress what you see is what you buy 900 for a dirty dress that I had to take back to be cleaned still was not clean so they wanted me to bring it back again now my alterations lady is booked so I’m stuck with a dirty dress worst experience

it is quite embarrassing that after many emails to customer service , I could not get back my money in time to change the measure of the dresses . It took less then 1 week to get them , but are 6 weeks gone from return and still no money back .The wedding is already gone , my dresses were bought from a trustable site Otto Europe . I am very disappointed about this experience and would not recommend to anyone to use this webshop. Should I turn to legal way to solve this issue of getting back my money ?

Details of my return:

Order No: BFRTL_E4X001060786980 Return Order Date: 15/04/2019 ReBOUND Tracking No: 515001547345

Return Summary Order Date: April 7, 2019 Order Number: 27974785 Return Authorization Date: April 15, 2019 Return Authorization Number: RT-E4X001060786980-AA

When looking for a mother of the bride dress for a casual summer wedding, the clerk talked me into a sequin and lace dress that I finally decided against once it came in. They would not let me get a refund, even though the dress was not custom made. I then tried on a flowery dress that was too small, so they ordered my size. Upon waiting for the dress, I have found one that looks much better on me, and will not really be wearing this flowery one that is waiting for me to pick up. The clerk also sold me a corset with cups about three times too big, but talked me into a gel thing to plump up the girls.

I do not want ANY of these items, and really have nothing else in your store I want to exchange them for.

Why does the website allow you to return items, but the brick and mortar stores do…

I went to a David's Bridal Store with my dress and online receipt in which they refuse to exchange. I wanted to exchanged the dress because the dress i tried on at the store was a perfect fit, but the online dress length was very long.

The different in both dresses was the length. After spending so much money on my daughters wedding dress, bridesmaids dresses, and shoes i was very disappointed when they told me they could not do the exchange because i purchased it online.

I was going on vacation and did not have the time to send my dress back online. I also contacted the corporate office and thought i would receive better service, but it is unfortunately that i did not get the service a customer shall receive because of the policy you have on exchanging.

Walmart treats their customers…

I made my appointment to pick out a wedding dress, when I called I asked if I can do the bridesmaid dress's at the same time, I was told yes and they would make sure it was for 2 appointments, one for wedding dress's and one for brides maid dresses.

When I was done picking out the wedding dress, I asked about the brides maid dress's and they said I had to make a separate appointment for that. I told them I made the appointment for after the wedding dress appointment.

So I was not allowed to have the brides maids try on dress's at this appointment. I had to make it for another day. Which was a hassle because we all came from out of town, 100 miles away. This was a very huge inconvenience for us all.

I had the appointment for the bride's maid dress's and picked out the dress and the girls…

00 the day she went to use it we realized then tape was faulty. Which rendered the item useless! I quickly called up the store and explained my issue and explained I purchase this item 3 days ago and still have the receipt.

no credit no refund no exchange! I said are you kidding? I can’t use it, you sold me a faulty item. She said i could call the corporate office and see if they will help me. Unbelievable customer service at David’s bridal I would recommend anyone stay clear of them as I will definitely take my business elsewhere in the future.

I have always heard negative feedback regarding this store but have finally experienced it myself and felt I had to leave a review regarding my experience.

This has been the worse experience for my fiancee. You are the worse. From sizing her and having her buy a dress that was way to big and to get it sized right is going to cost almost what it would to buy a new dress.

Whats even worse when she went in to have them fit her for sizing the lady that measured her asked who measured you, this is way to big, they should have known better, but she was the 1 who did the measure meants. Now today she received a call letting her know her vail had come in, and when she called on it at both the Kalamazoo store and the grand rapids store they hung up on her.

Now stacy said she's not gonna worry about it because she won't have to deal with them anymore after she gets her vail. Sorry i couldn't let this go. A wedding is supposed to be a womens greatest…

hello my name is krystal last Saturday march 6th 2019 I had a appointment at davids bridal in south Portland maine. My appointment was for 1030 I showed up at 1020. My appointment would have only taken a few mins maybe 10 at the most because I was just picking dresses out for my bridesmaids so they can go to try them on on there own time.

I went to the front where the girls standing there put my name down and said someone will be with you in just a few minutes. I stood there already knowing what I wanted for 1 hour and 20 mins.

I finally went up to the girls again and said excuse me how much longer do you think it will be for someone to be able to help me... The girl replied ooh no one has seen you yet they must have forgotten about you and kind of giggled.

Well I wasn't happy at all…

I visited your Davids Bridal store in Pinole Ca, when I arrived I was told that I needed an appointment to try on dresses. I responded with I checked the internet page and it stated if you were the MOB you didn't need an appointment.

They found me a dressing room and I tried on a couple of dresses. I found something that I liked and I wanted to talk with someone about alterations. I tracked down three associates asking for help and they all stated they would be right back.

To my disappointed none of the associates returned to help me which left me feeling very disappointed and upset. So I left the store in Pinole and drove all the way to Sacramento (an hour and 30 min drive). Made an appointment on my way up to the store.

I was helped with no problem, found a dress that I really liked!!! I…

I purchased my dress a few months ago because i was so excited and couldn’t wait to find the dress. Well i was told by my sales girl that alterations was included in the price i paid for my dresses, only to find out today from the alterations woman that it is not!

Im so pissed and i will never recommend or ever shop at one of your stores ever again! I hate being lied to!

I bought a corset at the Northridge store in September. I came to try it on before my weeding which os October 7th, 2018. the manager Kasmir ant the Northridge store she could not to an exchange. I have all the tags on it and would like to get another corset that fits.

she was not helpful at all. This is a horrible experience and I don't think its fair. Please assist me. my number is 818-462-5673