Joan and Sam May
Found 2 beds in our bed in morning. I called the front desk and they sent in a maintenance guy that said he had searched room 2 days ago. Put bedbugs in top of coffee cup wrapped in plastic and gave them to him.
He agreed they were bedbugs and I took a picture. Went to front desk and she said manager was giving 30% discount. Gave me phone # of manager “Gail” at holiday inn express. She said no other discount until she had report from exterminator.
Waited 2 weeks and no call back. Called and was put on hold for over an hour. Called back and talked to Margorie from holiday inn. She said no bugs were found so 30% off that’s it. Basically saying we were lying and planted bugs?????
Very upsetting the way we were treated. “Managers” we’re not even aware or cared that we actually gave the bugs…