Delta Airlines

Bought First Class ticket and I can't get into their Sky Lounge. WTF! I won't fly them again.

Also, Their planes are dirty filthy.

A flight delay/rebooking that caused me and 5 team members to miss an important conference, financial loss of more than 3000$, psychological distress and turmoil, a rude supervisor who was belligerent and hung up the phone on me. ( Max).

Mr. Bastain,

I am a lawyer and State Representative from Kentucky. I live 3 miles from CVG. My daughter was married in Wyoming this past week. My family flew Delta. I had to return home early with one of my daughters because of other commitments. My wife, daughter, son in law, and two grandchildren are stranded. They were to fly from IDC-SLC-CVG. They were told the flight was delayed because Delta was waiting on equipment. I tried to rebook them so they could fly home when I did. A foreign rep said it would coast me over $5000 to rebook the 4 tickets and a infant in arms. I called the Gold medallion desk. A recording told me the wait time was 1 hour 36 minutes. After 3 hours and 29 minutes on hold no Rep ever answered the call. When my wife and the others went to the airport they had to…

I booked a flight on 6/22/22. I was told by the representative he was having trouble with his computer and asked me to give my credit card information again. Upon doing that when I hung up I checked my bank account and I see that I was double charged.

This puts me in a terrible position, being that I am a senior citizen and live off of my pension and social security. Now I’m told that the money will be refunded in 5-7 days, so am I suppose to tell my creditors to wait.

Now this will cause my account to be overdrawn. I think that Delta should be responsible for any fees and inconveniences I encounter because of their error.

On June 4th I returned to Boston on a flight from Ft Lauderdale to have my mobility scooter brought up in 2 pieces pieces and just put in the hallway and was told they didn't know what to do with it..I was devastated that they didn't try to put it back together

June 16 my flight from LGA to Minneapolis was delayed from 10 am to 6pm to be canceled at the end.

First I received a voucher for $15 for food that was invalid. When I went to the Delta Sky Club the person working there was extremely rude and said that my American Express platinum was not accepted which is a lie.

When I asked her for Delta Customer Service desk she responded: “why should I know go and find it yourself “. Totally unprofessional, you dont treat customers like that. Unacceptable.

Hi I’m not satisfied with the service I received confirmation email had me in comfort + what I paid for but when I arrived to airport they put me in the main cabin all the way in the back 32D I ask flight attendant why my ticket had me in the back she said flight was full I don’t think that’s far I paid almost 1000 dollars for this ticket I think something should be done about this I’m not satisfied with the service I received can someone please help fix the problem 9013408632

On time flight sat at the arrival destination waiting for a gate for ever!!! There’s no reason this should ever happen! Get it together!!

I have no complaint, I just want to recognize Eddie Camejo who was our check in agent in Orlando. He was so helpful and pleasant and went out of his way to help. There was a huge line and he still made it a pleasant experience.

If I could give you 0 stars, I wouldn't even give you that. 22 at 8:10 am to get to CHS, SC at 10:15. 22 my flight was cancelled and I was rescheduled for a flight later in the evening 6:05 to 8 something. Fine!

They even upgraded my comfort class seat to first class. I booked my flight a day earlier than the event I needed to be at so I didn't mind to much, even though I would've preferred my original flight. So abiding by the rule of being to the airport 2 to 3 hours in advance, I take an $80 cab to the airport (I live in NYC, and Lyft at the time wanted $90).

When I'm almost 15 minutes away, I happen to look at my Delta app and see that they cancelled my flight! They didn't even send me a email, text , nothing. If I didn't look I would've been in for a surprise once I got to the…

My name is Anita outar. I am very disappointed with delta service. This is my 1 st time booking a vacation. Me and my Family flew from Ny jfk to Panama on Friday the 20th of May. It was a horrible experience.

Flight# DL1753 was delayed to Panama which made us miss the family event that we were there for. Returning from Panama to NY JFK flight # DL1754 was a nightmare. Flight got delayed twice while we were at the airport.

I travel with my Elder sick sister and her husband. Who Sat in a wheelchair for 8 plus hours. This is not acceptable. I have travel to many places with different airline and never experienced something like this . I therefore is requesting a full refund for myself and family members.

I do not wish to receive any credit since I will Never use delta airlines in the…

2 agents in Delta Airlines already pissed me off!!!!!!!!!!!!!!

1st, Sandra dropped me a call. We didn't finish my concern yet. She put me on hold then dropped, we are about to finish the discussion, just to verify something.

2nd, Roman held me a call for a long time more than 1hr. I don't know if he still there or he will come back.

I've waited so long to get a live agent then this is what happened. Also, my concern is urgent and important. I don't know what is in their mind, why they did this to me. Actually, I'm from Philippines, I pushed myself to be awaken to call you because it's hard to contact you if in the afternoon. My concern is just a refund due to cancellation by an airline. Come on!!!! I just want to talk to live agent to clarify something. Hoping that there's still an…

I took Saturday off from work so I can take my son to the airport to catch his flight to providence. The flight was canceled at the last minute, if any possible chance we could of been notified earlier, now at the airport trying to figure this all out the customer service was last than desirable, my son’s customer experience was tarnished.

What’s sad about this whole experience is that this is my son first time flying by himself. My son said no more delta airline for him. My name is John Malone I hope this email finds the right department. net

I booked a flight with Delta for a Wed 4/27/22 but needed to change it as an emergency happened. I wanted to change it for the very next day. Let's just say I was flying first class and had insurance protection.

After being on hold for over an hour, the customer service agent was rude and not very helpful and I was transferred to several different agents (still do not know why). When I asked to speak with a supervisor I was told "the supervisor is going to tell you the same thing I am telling you".

That should not have been the answer, she should have gotten a supervisor on the line. Then she came back on the line and told me since I booked through a 3rd party (Expedia) I needed to contact them. Previously I did contact Expedia and was told to contact Delta directly. The frustration of…

I booked a flight on your airline to attends a funeral in Virginia. My trip started with leaving Cleveland Hopkins on April 8th with a connecting flight at LaGaudia Airport, then on to Northfolk. fine no issue. It was not until I landed at LaGuaraudia that the nightmare started.

Second, the connecting flight from LUA was cancelled. really?? The weather looked fine to me. Even if the flight was cancelled due to the weather then ok. But what really had me disgusted was that I was told there was another flight later that night with 2 avaaible seats but that I could not be placed in either seat.

Help me understand, you cancel my flight, tell me there is another later flight with available seats but you cannot place me in one?? Then after receiving a voucher to be transported to JFK airport…

Poor customer service at airport in St paul, MN. I traveled to Bogota Colombia on February 16, 2022, when I arrived at the airport and presented my US passport to the woman at the counter without looking at the passport she asked me for a permanent resident card.

I explained I was an american citizen since 1986, she then asked me if I had completed all the forms to enter the country. I explained I have a dual citizenship and didn't need to fill any forms, all I needed was my vaccination card.

She was very annoyed and in a rude manner asked me for my Colombian passport. She told me she wouldn't allow me to board the plane without completing the migration registration forms to enter Colombia and handed me a piece of paper with a very long website address and told me to step aside.…

We missed our connecting flight to Boston from JFK (DL1194) on 3/17/2022 that originated from Bermuda (DL616)which was delayed due to mechanical issue. We were told by the pilot that the connecting flight to Boston would be held up so that we could make the flight.

When we landed we were told by the wheelchair assistant (which my husband needs due to stage 4 cancer) "that they don't hold flights". We also discovered that there were no more flights to Boston until the next day and that we would need to stay in a hotel overnight.

Now we are in a pickle which we explained at the Delta service desk as follows: My husband doesn't have enough medication to carry us over to the next day and we have a morning chemotherapy appointment that we won't be able to make. We paid extra for the shortest…

Actually less than one star. Un organized phone line unanswered. Representatives that put you on hold to talk to someone else (Managers) just to get off the phone with you. The worst. Never again not that you'll miss me I'm sure.

Maybe at some point enough will leave to make a difference

Delta Airlines flight number DL 2702 on March 3rd 2022 from Miami to Atlanta seat number 36D. Asian flight attendant reaches all over me to serve the two Caucasian people beside me never once asked if I would like anything or need anything after she was done with them she moved on to the people behind me and

beside me on the other side of the aisle. When I took a photo of her she replied am I going to be on TV still never asking if I like anything or not when I mention it to her she states to me I thought you were asleep still nothing. unacceptable Behavior.

I mentioned my disappointment to the Head flight attendant on that flight. Questions for you Delta Airlines are you now allowing racial profiling? Are you allowing your flight attendants to pick and choose the people they wish to…

I had recently tried to purchase a ticket thru your app for international ticket to Rome. At the end of the transaction I went to purchase my ticket to complete it. The transaction had taken the money out of my account but I had NO Ticket.

After calling delta and waiting 2 hours they told me there was nothing that they could do because there was no reference # from my bank and they said it needed to fall off my bank account. At this point I’m very upset with your customer service for not even apologizing or offering a solution.

Meanwhile I have to wait at least 10 days for this to happen with my bank. I’ve been a long time customer with delta and this is not acceptable!!

I arrived two hours prior to departure on Delta Tampa to Salt Lake City on 2/25 and waited one hour and twenty five minutes to check my bags Then they did not include my global entry Number so I arrived at the gate five minutes before departure ( the pilot was nice enough to hold the door) There were five other passengers all rudely greeted by your gate agent telling us WE were lucky! I don’t think so.

Your inept understaffed check in process was the probes. I fly for business but won’t be flying Delta again unless necessary!

On Dec 29 Our connecting flight DL2621 was late arriving into Minneapolis and I had 27 minutes to run to gate C18 for my flight to Nashville #Dl3546 The flight attendant called ahead to the gate agent to let them know we are coming! I got to the gate C18 to watch the gate agent Rosemary print out a standby ticket with my seat and handed it to the woman in front of me!

I paid 1,300 for the ticket and she gave it to a standby passenger! I told the agent I wanted my seat back and she rudely said 'we can't hold the flight for everyone who is on a delayed flight!

Then she told the standby passenger to get on the plane and slammed the gate door closed infront of me!!! She said I world have to spend the night and to find another person to help me with the rebooking and getting a hotel as she…

What a shit company. They were late to arrive and late for our connecting flight which was also delta. Then they could not identify when we would be able to catch a connecting flight. By all means stay away from this horrible, terrible airline.

Lets cancel flights and drive them into bankruptcy!!!!!!!!!!!!!!!!!!!!

I asked the flight attendant lady name Andrew : can you please pick up the ice cream container for me ? At that moment I asked myself : what did I do wrong to deserve to be panished / ignored ?

I then went to the back of the plane and complained to a flight attendant who turnout to be the assistant manager of the flight,she was kind , apologized and called the manager which also apologized to me about the behavior of the flight attendant ANdrew. FGHT DL0085

During my trip last Friday November 12 Chicago-Atlanta-Bogota my baggage was broken. The lock piece came off.

Also the bag is cracked at the bottom. GHCYUE

lisa.anderson00@delta.com Is selling famous people information were they are flying too

Before our flight even left the terminal flight attendants were borderline harassing passengers over the intercom about overhead luggage and face masks! At minimum, they were down right rude threatening to remove passengers or their luggage. They were however proud to announce that all three of them were LA based flight attendants (of course)!

Last I checked their job was to assist us, not be plane nazis... I'm a first class passenger by the way. Flight DL2185, ATL to MKE

My 8:30 flight boards at 8pm. Plane is at the gate, it's 8pm and nothing. There's no one at the counter and no update on the board, it says "on time."

At 8:16 the counter rep shows up to inform us that they diverted our crew and they were trying to find another one. What?! Forty -five minutes later we board and start to taxi but, a lightning storm hits and now it's another hour wait.

I filed a complaint with the BBB since I arrived at the hotel after 2AM due to their negligence and had to speak at an event at 8am the next day.

Their response? They blamed the lightning (that started at 9:05) when we should have left at 8:30. had they NOT diverted our crew. The pilot said "if we only left 20 minutes earlier..."

I rejected their response and restated the lightning wasn't the cause of our…

Dear sir/ madam , my name is Olufunmilola A Okoya-Thomas. I am writing this on my delta flight no 55 from Lagos to Atlanta. I write to register my complaint about a flight attendant who was rude and disorderly towards me .

About 1 hour into the flight she was serving drinks and ask what I wanted and I told her coca cola she then served it with Ice cubes . I asked if she could kindly remove the ice as I didn't want it with ice but she took offence and proceeded to tell me ' next time I should say so

before she served it " I thought the way she said it was rather harsh and rude and let her know my feeling but rather than apologize reinterpreted it several times and even said at the beginning of the flight the announcer had said we should Inform what we want I told her that I hadn't thought…

On May 18th, I contacted Delta Airlines to request a refund for a flight ( conf# #GSB46D) that I could no longer take due to a canceled cruise. I was advised by three different agents that in order to receive a $486 refund, I would need to go to the store and purchase gift cards to pay for a promotional (dummie) reservation and then get the full refund back.

The agent canceled my flight reservation, sent me an email confirming the reservation which looked legit. I bought the gift cards (totaling $1086) after much hesitation- but was assured that this is the only way that I could get the refund.

There is a lot of detail to this story that I cannot share here but the bottom line is that I was scammed out of $1086 at the advice of these delta agents who carefully walked through the process-…

My wife and I were flying Delta airlines flight #1252 out of Atlanta, on February 15 2020, this trip began in Tampa, changing planes in Atlanta, then on to Sacramento California, the flight out of Tampa was flight #2912.

It is the flight out of Atlanta #1252 that is my complaint, about one hour out of Atlanta the pilot announced that the plane was experiencing a mechanical problem, the flight was diverted to Memphis, where the problem was worked on while the passengers remained on the plane, until it was determined that the passengers needed to deplane taking all of their carry on luggage.

It took a little over two hours to make the necessary repairs to get the plane airborne. During our time on the ground myself as well as others from the flight tried to find out when we be getting to…

This is not directed against Delta per se but involves check-in at Delta security. My daughter , who is autistic, and I arrived 21/2 hours early due to loss of my daughters ID card at home in Tampa. I called Delta before we left for NYC.

I also checked with TSA to make sure I did all I needed to do. I had her prescriptions, mail with her name and address. I also brought a certified copy of a judges order that declared me as my daughters legal guardian with both our names and same address on it.

All went well in Tampa on our way to NYC. Our baggage went through an extra check which I perfectly understood. Going home was much different. A particular TSA harassed, humiliated and prevented my daughter from gaining timely access to her seizure medication. ”…

My fiancée Kay Wilkerson and I traveled to Aruba on June 6 and our flights there were pleasant. We had an enjoyable time during our vacation and set off to head back home on June 13. This is when our trip took a turn for the worse.

It began at the airport in Aruba. The bay personale was late, delaying boarding and depature. On the aircraft, the television screen at my seat did not work properly, limiting my entertainment options during the 5 hour flight. We arrived at JFK Airport on time however, our connecting flight was delayed multiple times.

Communication between the Delta staff and the waiting travelers was lacking. After over 5 hours of delays, we were finally formally told our flight was cancelled. We were also told that because the flight we had been moved to was in less than 7…

We arrived at MKE at 3:30 am Monday June 10 for a 5:25 departure, looking to hook up at a flight out of DTW. Our MKE flight was delayed 35 minutes because of an apparent smoke alarm alert in a restroom.

We were held like cattle in this plane until a maintenance person came to repair the alert. We then arrived at Gate 20 in DTW Looking desperately to find our gate we found we need to be at gate 76.

Thats a very long trek for us. We did hustle and made it to gate 76, 10 minutes before departure with our tickets in hand. The counter person that was very rude and unprofessional refused to care, did not want to talk to us, held up her hand and said " I'm not re- opening this door" I explained our situation how we ran, for 56 gates through the terminal to get here on time.

And the plane was…

What is the FAA regulation regarding the amount of baggage passengers are permitted to bring on the aircraft? Who is monitoring the baggage being brought on the aircraft. I am seeing passengers bringing large suitcases, more than one, along with a backpacks on board.

I thought the rule was one regulation size bag, and one that fits under the seat in front of you(which does not allow a large bag, as space is limited) Why is this being allowed? It is not only dangerous but inconvenient to other passengers who follow the rules.

I realize Delta is reducing the number of baggage handlers to cut cost and penalizing passengers who check their bag. Poor policy. Start charging for bringing bags on board! I will follow this with a written complaint to your CEO, and a letter to the FAA regarding…

On May 23, I flew from MSP to SFO on Flight 613. We sat on the tarmac for 60 minutes before we were able to arrive at a gate. Then finally after deplaning I had to wait 30 minutes before my priority bag arrived at baggage claim.

Many other suitcases from our flight arrived way before my bag. Due to my ninety minute Delta delay, the drive to Napa Valley increased by 90 minutes. It went from an hour drive to 2 1/2 hours! It was a domino effect of lateness due to Delta!

What a way to start my daughter’s birthday weekend. Deb Baker

A on May 16,2019 Due to flight delays in Detroit, and fort Lauderdale my luggage was left in Atlanta for my trip I was upset to the point of my illness Guillian- Barr flaring up. I had to take more medication.

The stress of having to return to the airport to pick up my luggage. I was attending the wedding of my daughter. 00 US funds because we were informed that my luggage was going to be there in punta cana DR I didn't get my luggage until my son returned on Sunday.

Also I feel that because of these problems Delta should reimburse me the funds children had to pay to get to Punta Cana. Thank You for your consideration dissatisfied customer Deborah Coby

5/12/2019, flight1690, ATL to BDL with wheelchair assistance arrived 2hrs before flight time; taken from the door to holding area. I waited with many other passengers to be taken to the gate. there was much complaining about the long wait and the need to get to the restrooms from other passengers. after about 45 minutes I asked when I would be taken to the gate, 'Before my flight', was the reply. I asked to be taken to the restroom, 'I will get someone'. again I stressed the need to get to the restroom. the young lady came to assist me and thought it was funny that I had to go though she said she was not laughing at me. I was again parked in this waiting area. this went on for 2 hours.

my daughter was calling from the gate to see where I was. I could not find any landmarks to tell her…

No matter day or night the flights from DTW to TVC....are delayed getting to the gate after they land....ground personnel or gate blocked...for the past three years without fail ......really makes everything else that goes well look bad....it’s an everyday occurrence you can count on without exception May 5, 3019 @ 1705 est

Everything was awful. Flew first class. Starving when we landed. Couldn’t sleep or work because flight attendants talked constantly and loudly. I know all about one of heir dogs, their nails and unfortunately their personal lives. Bad enough when people near you talk loudly but worse when it is flight attendants who can’t shut up and don’t do their jobs.

Wiring at baggage claim for over half an hour now and the flight landed at a different terminal then our departure so we have to take the air train. No notice of that when we booked tickets.

All in all, awful. Tell your staff to gossip after they land. We don’t want to hear it.

Flying someone else next time, even if it is indirect.

This was a form of torture.

Wish Ivcould rate it a zero but you don’t give that option.

I purchased 6 tickets to Hawaii Jan. 3, 2019, paid a premium price for just one layover in Atlanta, did this with a Delta Agent by phone. Picked flights, layover time, connecting flights to destination and got seat assignments in the comfort section that we wanted.

Received confirmation #GJRHLL by email within minutes of making reservations.

First flight update came in Jan. 19, 2019 with just a few minutes changed on flight times. April 22 while discussing trip with family I looked up flight info under MY TRIPS on Delta app. and I noticed that our connecting flight had been changed to two layovers and our layover time in Atlanta had been cut substantially.

We where meeting people also flying into the Atlanta airport, which we had discussed with the agent when setting up the trip initially.…

AM. We were three passengers. We had one big and two carry ons only. We were told that you big bag is over for 3 pounds. I told the guy on the counter that we are three people and we have only three luggage instead of 6 pieces.

You should consider for the curt icy. He said no you need it only 52 and you have to 100 dollars. I asked if I could take away a pair of shoe. He said you can. Told us to come bake on line.

It took me two minutes but the line was long. After the long line at check out they stop us for lense eye solution. The lady over the counter was too slow to check out the lady in front of me.

After that the terminal 35 was too far. We try our best but we were told you guys are two minute late. The flight was earlier. I would appreciate for your help. This is the first time we…

I traveled on Delta flight DL685 from Atlanta to Port-au-Prince, Haiti yesterday, Sunday April 21, 2019. I have to report that reaching home while unpacking my luggage few items listed below were stolen from my luggage: 2 perfumes 6 dresses for my toddler 3 pair of shoes for my toddler 1 pair of jeans for adult 1 pair of tennis shoes for man 1 bottle of wine Estimated cost $700 USD

I traveled on Delta flight DL685 from Atlanta to Port-au-Prince, Haiti yesterday, Sunday April 21, 2019. I have to report that reaching home while unpacking my luggage few items listed below were stolen from my luggage: 2 perfumes 6 dresses for my toddler 3 pair of shoes for my toddler 1 pair of jeans for adult 1 pair of tennis shoes for man 1 bottle of wine Estimated cost $700 USD

I tired to cancel a fight today April 17. The guys name was Alex Jones. I called him at the phone number 833 789 8999. He said I couldn't get a refund because it was a special flight. Then he offered a plan by buying Google Play card and getting my refund that way. After 1500 dollars and no refund I a emailing you because this seems like a scam. I really need some answers and refund since these guys were representing Delta Airlines. Please call the number above too. This may help you track down these guys. The other guy name is Matthew John. My wife and I are loyal customers and need to get our money back. My attempted cancellation flight confirmation number is HCM8YQ, under Richard Brown. I have never experience anything like this in my life.

My number is 206 948 9939. Please call or…

Delta reservation credit #GQRIMS Credit voucher for 2 people round trip: 0062328779240 and 41 0062197429559 and 60 When we cancelled the original trip that cost $1392, we were promiised (after a penalty of $505!!!) a credit of $887, to be used ybtil 8/23/19, a, year after the original booking. But when we tried to use it, it has shrunked to 2X$173, to be used until 6/13/19!!!. Can you help?!?!

Re Confirmation # H5RF89: On Monday, April 8, 2019, at approximately 5 PM EST, my son-in-law, Fred Pomerantz, and I, spoke with a Delta agent by phone to purchase a ticket for me and my brother, William Last, to fly on DAL 816 from LAX to JFK on Wednesday, April 10, 2019.

The purchase was done by phone. , kosher) meals for the flight. Our tickets were first class tickets that cost, in total, $3316. At the time of the call there were more than 24 hours before flight time. The agent advised, erroneously as it turned out, that it was too soon to order special meals during the call.

We relied on the agent's representation. (He also incorrectly advised us that we had to pay to check in luggage, even though we were first class passengers. We held off on the luggage for that reason. On Tuesday,…

First thing we flew into Atlanta from Charlotte on American transferred to Delta said we didn't,t have tickets confirmed so they put us on standby for a 4:54 flight we missed that one they said we will roll it over to the 6:45 plane got there they said there was no standbys for that flight we were told that no one rolled over our standby finally they put us on that flight. So when we get to Salt Lake they couldn,t find our luggage they found it was cracked in the front and the wheel was busted off is there something you can help me with or next time I will change Airlines Thanks

On Feb 20th my flight from Chattanooga was delayed, for about 2hrs due to weather. I asked gate attendant warring all red if the flight connecting to Little Rock would still be there and I was told yes "no flight have gone out all are delayed".

When I got to Atlanta I found that the flight had already left and I ended up spending the night in the airport. I had a 7:30am apt with my Dad at the “Carti Cancer center “ that I was unable to make due to choices made for me by the airline.

If I would have been told before leaving Chattanooga I could have rented a car and still made the apt. As a sky miles member I did not feel that I was properly informed by the attendant and I was not communicated to truthfully.

I waited to voice my displeasure with my travel experience so that I could get over…

I have never been compensated for my previous complaint # 01837071, which took place back in Dec. 2018!!! My Sky Miles # 9432519917. I spoke to Roxie & was told that I would receive a credit voucher. I'm still waiting. Denice Parker, 740-626-7756