100 characters is not nearly enough to express how horrible our experience was. 10 orders were placed and every single one was either incorrect and/or cold, with the exception of two tenders and fries meals. The grill was not cleaned properly by Carlos, the cook, which left a distinct burnt grill taste on nearly everything.
Personally, my Grand Slam was incorrect, lukewarm, and inedible for me, due to the strong grill taste. The service by Karen was absolutely lackluster at best. Upon arrival, Karen advised us to be patient because she only gets about "2 to 3 customers a night" and now we know why.
Patience doesn't fix the fact that she wrote everything down and still got nearly everything wrong. no apology or personal accountability whatsoever. My wife asked for napkins, which were not…