When in Flagstaff we went to the Dennys at 2122 south Milton , where we waited 45 minutes for a table when half the restaurant was empty. Could they have been short handed? Maybe , however as more and more customers who had eaten left , no names were being called, just more empty tables. Many left.
No one apologized for the wait, explained the reason for the long wait. Eventually we were seated at a table I knew had been empty for the entire 45 minutes we waited !!! As for the food, it arrived cold. Ever eaten cold pancakes???
Isn’t the intend to make money?? How? , By providing an environment that is customer centric, that although you wait 45 minutes that’s ok because you know everyone is doing their best. In this case the staff was robotic and unfriendly.
There was one bright spot ,…