DirecTV

I had my service turned off in January due to the bill CONSTANTLY being raised. The final straw was when I was charged an extra $80 for the movie channels that I had cancelled BEFORE the free preview was up.

It took me over an hour of asking for a supervisor and explaining that I was done and being insulted to the point of my blood pressure getting so high I ended up at the hospital. I have repeatedly requested boxes to return the equipment since I do NOT drive and live at least 50 miles from a FedEx or UPS drop off point.

It's now the end of April (4 months since I disconnected my service) still no boxes even after 6 calls requesting them and being told everytime they would be sent. Now I'm receiving emails and phone calls threatening me with legal action and collection notices for the…

I would like a 0 out of 5 option. I was told 5 different times that I was being sent a box & label to return equipment. Never have received them. Then was turned over to a collection agency. So much to my disgust, I drove 45-50 minutes to a UPS store to return ur equipment.

I’m 74 years old & consider all the calls, falsehoods about mailing box & label plus turning me over to collections (with no notice this was being done) elder abuse. I should never have had to drive ur equipment to a UPS location.

I had tech come out in February to fix a communications problem and it seemed that it was on well it started again and a tech came out on April 23d to correct same problem of 775 he changed the eye on dish said it was okay and on today Saturday April 24th its worst and now they want fix it correctly unless I sign up for a protection plan and th hen they will fixed the problem.

So in other words yall saying sing up or go to another cable company in which we are now in search of

They sent out a disconnection notice out to a bill that had been paid prior to the bill due date and then mess up the bill when trying to fix it. I have been calling for month to get it corrected and spoke to several staff, departments, and noone has been able to fix and they talk to me like it is my fault.

I am being charged all kinds of fees and not able to log in to see bill due to the bills being separated. I think the whole agency is very rude and always blame the system and do not hold each other accountable to there mistakes.

I can not even cancel without paying a disconnection fee due to them enrolling my account for another miserable year with them .

Hurricane Laura came through Louisiana April 20, 2020. During which our DirectTV dish must have been moved or altered. Now April 21, 2021 I am STILL trying to get a service technician to come to our house and diagnose the issues that have prevailed now for a YEAR! The DIRECTV Protection Plan for which I pay $8.99 each month is a RIP OFF!!! I get NO protection and in order to have a technician come to my house I am told I will be billed an ADDITIONAL $49.

P.S. Been with DirectTV since 2008 BUT higly suspect I'll be switching to DishNetwork if service is restored by Monday!

Customer Service has gotten worse and worse since AT&T purchased DirectTV. ) apparently moved it. Now after two months I called AGAIN requesting that a service tech come to our house. I was told it will cost $50. Just as when I called previously - I told them I would pay the $50 -BUT with reservation because I already pay enough as it is for a service I"M NOT GETTING!!!!!!!!!!!

Called last month before my promotion ended, have to do this every year. Renegotiated my bill, and was told it would be $90 a month, up from the $50 I got screwed on the year before. Had to pay a little extra to get the channels I lost because I did this before my last promo ended.

Then I get a bill for $194 for this month so I'm on the phone for another hour today. Now I'm told that I have to pay the $194, but my bill will be $114 a month. I have until the 16th of May on the $194 I'm being forced to pay.

Then I will no longer be a DTV customer. Terrible customer service, and don't care about my business whatsoever. I need to find out how to send the equipment back by the 16th, then you have lost another long time customer.

April 1sr Direct tv disconnected. Call 8 times to receive information on how to return equipment April 1sr 9am NATILE i was told would receive info in 24 hours.. April 3rd Live Chat UPS to pick up equipment on Monday April 5th no return label or box.

April 4th 10am Jay talked also to supervisor Kevin told I would receive info and return box in 3 to 5 days. Would not be charged if it went over 21 day return policy. April 7th 4:15pm Loyally department Zak.

I would receive info and box to return equipment. April 10th 6pm responded to letter I received that day April 13th and paid finally bill of $1026. April 13th confirmation number 364090228. April 13th 10:15 Summer no charge for 21 day return policy she guarantied delivery of info and box to be delivered to me by April 16th..

April 19thy…

I am moving and direct to wants to charge me 200 to move but has never paid me the 200 they promised when I changed service from dish network

I am an avid soccer fan and have signed up for MLS direct kick with direct tv . I was excited to watch the first game of the season today, 4/16. When I tuned in I received a notice saying I didn’t have, which I’ve been charged the first installment.

When I called at 5 pm , the first time I got disconnected when being transferred . The second time I received a rep , Bryce #1507 . When I explained my problem he tried to sell me an insurance protection .

When I thanked and said no , he just kept going on and on about it . He wouldn’t do anything for me unless I signed up this protection plan , he finally hung up on me when I asked to speak to a manager .

I then called back again and got another representative #1368 . Again,I explained my situation she to tried to sell me this service and…

Kimberly Telford is the rudest and worst employee ever she thinks she is god and the last person anyone can ever talk to the Coroerate offices she needs an additude adjustment I asked to speak to her manager and aporently she’s god and no else in the corporate office exists

I own a restaurant Dos amigos Inc for five years I paid two accounts with Directv .and I was debit and I only used one account. Also I have A&T wireless and own other companies Directv is the worst company for business I will never recommend it. I will appreciated I somebody call me back in Spanish My phone number is 973-296-8934

I need a supervisor to please call me over this issue. I want to file a complaint then when I am done I will be terminating my account There are so many other opportunities to watch tv for me. I also will file with the better business bureau shortly. My number is 9103896462.

com in case some one is interested in a resolution

My old contract was expiring & I knew Id be moving to Wintergarden, Fl. I called to turn off my service & cancel Direct TV. The salesman I spoke with on phone told me he would give me a new contract at my new home with 3 TV's, new equipment & installation for a new 2 year contract.

00 /month for 12 months. 00/month. I am almost 70 (this month) & do not need a super deluxe package costing a lot. 63--higher than I expected. 11. I have yet to pay it. I would NOT have agreed to this, I would not have continued with Direct TV because I was not happy with service but I thought---just keep it for 2 more years at the lower rate & then change.

Never would I have agreed to the higher price than what I was promised. What should I do? Thank you, Nancy Mellin

They rob you

So I don’t even know where to start... so ill start at why today happened. I have been wanting to go back to you for my tv and internet(as you are with att) I was going through my mail and came across your info again and said I’m getting this taken care of today.

So I called to get prices on the service and I also wanted the info on how much I owned (as I had a old account with you back in 2016) well the guy I first talked with was very nice and told me I owned 335 and he was going to se if there was anything he could do to get that taken care of to get me back as a customer (I wasn’t expecting him to do that) well he couldn’t because it hasn’t been 5yrs.

So he told me to call cs to get the info to send the equipment back and get a credit for that. she told me that her supervisor was…

I’ve been told yes and no on my equipment return refund, I was on cs today for 3 hours with no help. I was transferred to a supervisor but was a disconnected number. I was taking to rude and hung up on.

I was told no I can not talk to a manager. I was told there is not a corporate number that you have to write a letter. I was treated very badly and with no customer support

I’ve been a loyal customer since 2016 and never had any issues until yesterday. Due to the pandemic, I’m unable to stay with directv and decided to cancel. Apparently, I was under a 2 year contract that I never agreed to. According to the rep.

, my contract was renewed due to new equipment and that was their policy. 1) that info. Was never communicated with me 2) the upgraded equipment was placed under the decision of directv, not my own and 3) customer service was extremely horrible and couldn’t answer any of my questions.

This is very shady business and yet they expect me to pay a breach of contract considering all of this. I will not pay 90$ for something I never agreed to. I’ll make sure to make my referrals and feedback aware to my friends and family about the bad business you guys…

To DirectTV CEO Manuel Abelleyra. And AT&T CEO John T. Stankey

Today is April 6, 2021. I have been a customer of DIRECTV and AT&T for over 20 years. I am an 81-year-old woman and I want my money back! It was an accounting error by your company that credited my AT&T mobile payment to my DirectTV account. This caused AT&T late charges to be accessed to me and showing me a credit (overpayment) to Direct TV of $166.77.

When I discovered this, I called on March 26, 2021 and was able to rectify the AT&T mobile account situation.

However, I have not been able to get Direct TV to give me back my money, and now this April, they have deducted a monthly payment of $46.68 from my credit balance ($166.77) leaving AT&T still owing me $120.09.

I called DirectTV on March 20, 2021 and spoke with Ricky…

Account was suspended for 6 months by my choice at time, however Directv fails to notify you that your services are about to become active. It isn't until you get a bill that you are aware of the lift on suspension. When you call in and want services shut off completely you still have to pay the full month bill even if you want it turned off asap and are only a week into billing cycle. This company is a joke and with the pandemic going on you think they would be willing to bend in order for customers to return at a later time..I have been a long time customer and never have I experienced anything like this. So now I must pay a full month for service I don't even watch. instead of them pro-rating when the service came back on til time I requested service be disconnected.

Nothing against…

I get harassed on a daily basis with phone calls about directv. I have canceled because I can no longer afford it, but still get calls. And then I get one today where the guy on the phone starts trying to ask me is I am married and how old I am because he wants to marry me.

What the hell kind of crap is that?? Who do you people hire? It is absolutely ridiculous and uncalled for.

I have just seen on your channels that you are showing commercials for My Pillow. EO. is atrocious . I will do my best to find a cable company available to me in my area to move my account to and also tell and write to everyone I can what your company is supporting for a filthy buck.

DIRECTV STOLED MY MONEY. 5 YEARS. NOW ALL I DO IS ASK FOR A SUPERVISOR WHEN I CALL. TODAY AT 333 CST A SUPERVISOR PURPOSELY HUNG UP ON ME AFTER I WAS ON THE PHONE FOR OVER AN HOUR. NEVER CALLED BACK.

ALSO I CALLED BACK IN JANUARY EFOR A SUPERVISOR, I AM STILL WAITING FOR THE SUPERVISOR'S CALL BACK. I WILL BE FINDING AN ATTORNEY

Spent 55min and talked to 5 people to get a free replacement remote. Why do I need a service contract to replace a piece of your equipment that doesn’t work? So frustrating to go through the same information five times with no resolution.

Will be canceling our DIRECTV service immediately.

Dear sir,

I am sending you this message due to my extreme frustration.

I have been on a leave from work due to surgery,I let me service get disconnected.

1- because we stopped water television.

2- because I didn't have the money to pay for it, $167.00 a month is ridiculous for basic direct t.v.

3- We've had your service for quite a few year's and the price continually rises.

So I finally called paid the amount due, and called directly back and canceled my service.

Low and behold i received a new bill in the mail.

Yet noone has watched it,because I canceled it!

I'm sorry but this is just plain Bullshit to have to pay for a month i never used needless to I'm pissed off!

We haven't watched t.v. in 4 month's.

Sincerely,

Lyle and Anita McComb

I signed up for DirecTV on November 11th 2020 I was told I would get a $200 gift card I called on March 24th 2021 12 days past the apparent 120 days that I had to call and ask for it which I would not hold about and lo and behold I can't get it because it's past the 120 days because if they did not send it like they were supposed to and

I waited for them to do that I get nothing have they had done what they were supposed to do or even told me that I had a certain amount of time before I had to do the work to collect it I wouldn't be sitting here making this complaint but par for the course for any company nowadays so I hope you enjoy the $200 that I was supposed to get DirecTV and as soon as I can get out of my contract I will just for the sheer fact but

this is horrible customer service

I paid my bill, now they won't send the boxes to send the equipment back.

I have called for several months to fix a resolution issue and my bill keeps increasing. Every time I call there is an issue. They tell me a manager will call me back, they never do. I'm ready to cancel.

I was on today for over three hours and kept getting passed to the next person. FIVE people all together. Nothing solved. Waste of my day. No one should be paying for this kind of service.

I own a 4 unit rental property. A Direct TV dish was illegally installed years ago. None of the tenants at the building use Direct TV. I called to have the Dish removed as it was illegally installed and the attached wires are hanging in front of a tenants front window.

The 1st rep I spoke with said it was no problem but needed to transfer me to tech. The tech refused to remove any dish and told me to contact my own contractor to do so.

The amount (balance) quoted has changed three times from February 22nd til today March 15th. I've spoken with four different representative who's advising they're not sure why my bill amount keeps changing. I'm frustrated with no resolve to the issue, I've been on hold now for almost two hours...

I receive credits for errors they make then my bill gets higher with no explanation after being told at the conclusion of my calls that it's been taken care of.

I am being billed for services after they were disconnected. I discontinued services and returned the boxes. I am being told I must pay for the entire month of January because it is direct tv’s policy to bill for the whole month.

Is this an ethical way to treat customers? I should only pay for services provided! Have called 12 times to resolve this, given different answers every time I call.

I had a service technician come out to try and repair an issue with my directv. I was not receiving the channels that I was subscribed to. The technician came out and did not get the issue resolved. I canceled my service due to this fact.

After canceling my service I was billed over a $100 for a service call that did not resolve the issue. My account number is 71329692. I will file complaints with the FCC the FTC and the BBB this is not a way to treat loyal customers and I will never use DirecTV again.

I was promised before the technician came out I would not be charged for the service call. I was told the call was being recorded but now they say there is no recording. I asked them to go back and review the recording to see what I was telling them was correct.

Direc TV is a scam company…

I am having a technical problem with one of my receivers I called the 1800 number at 8:05 pm the technician that I spoke to tried walking me through the troubleshooting with no success, she said she would call back in an hour and never called me back. I called again this morning and had to go through all the troubleshooting steps again, with no success.

When it came time for the technician to schedule a technician to come out to the house the guy on the phone proceed to tell me that I did not have the protection plan which I signed up for 2 years ago and I never cancelled. I have been an DirecTV customer for 8 years and I am very disappointed with everything that has happened last night and today.

I am going to start looking into different options for cable TV.

tv. He called and signed up for the $89:00 bundle package. His credit was ran and he agreed to $112 being automatically deducted from his account on automatically. On Saturday 08/15/20 the technician came to his house 4575 Horne Lake Rd Memphis Tn 38109 and connected the internet.

When asked when the Direct TV would be connected he stated the direct tv technician would follow him shortly and when he looked in the system it was listed as "pending". When we called ATT on Saturday 08/15/20 the nightmare began.

We could not reach anyone from his number and we had to call from my phone number. The first person told us the contract had been cancelled. We wondered how could that be when the internet had been connected. Who did that?

The person told him they would have to run his credit again…

I'll start by saying I was a customer for over 25 years, but today I was forced to cancel my service and move to Verizon.

Because I bought a new house and was keeping my current house for a few extra weeks I could not set up a Movers deal, so I opened a new account 2-3 weeks ago and set up the install. The install was to be done on 8/11 from 8-12. At 12:15 I got a call the technician was running late and we come between 12-4. At 4:05 I got call say the tech would not make it due to an emergency. They rescheduled for 8-12 on 8/12. I was supposed to be the first stop so they should arrive around 8 or so. The tech finally showed at 9:15. He looked at my townhouse and said the only location for the dish was on my roof, which I said was fine and that I had approval from my HOA to do so. I…

You have to call three companies and they all point the finger at each other; I had a credit after disconnecting and it took them over 60 days and then CenturyLink wanted to send us to collections since they wanted the credit and Direct TV would not send it. Numerous phone calls to all three companies; ATT, CenturyLink and Direct TV. No one cared.

Then we aske for return labels three times for the equipment and never received them and was told they did not want it back only to receive a nasty message that we did not return them. Still have not received labels for equipment or payment to CenturyLink so we can clear that bill.

Direct TV sucks in customer service; no one speaks plain English and everyone I have spoken to is hard to understand. They steal your money and your service sucks.

Was promised I’d receive Fox Sports Detroit in Texas by two different agents. This was an untruth. Complaint went to customer service to tech support to tech support supervision. Nothing was resolved. Tried filing a complaint with the California state atty general’s office and it kicked back saying they couldn’t make contact with DirecTV.

Set up a schedule to hook up Direct TV between 8:00AM and noon today and no one showed, or called to say they couldn't make it. Nothing! Called them and u would not believe the run around I got. Have now a new scheduled appointment for this coming Saturday for 8 - Noon.

I asked if I would get a verification of this appointment to which she replied, "yes". We'll see. Any help anyone could give it would most certainly be appreciated.

We had DirecTV installed in June and we have not been able to watch anything on demand, we have had techs to come out my husband had been troubleshooting the issue over the phone still not resolved. We are paying for a service and we are not able to enjoy the full affect of the product. We were told that someone would follow up with us with no response every time we called looking for a resolution they want us to troubleshoot it again or just transfer us to another department with still no resolution.

We need this matter to be resolved ASAP!

The BOY who came to install our directv devices was extremely rude and disrespectful and he messed up my TV in my bedroom and my xbox 1.

It's very unfortunate that you just pulled my husbands favorite Channel. The DIY network channel 230 and 1230. I understood from one of your reps you offered this for free during Wuhan China disease / Covid for 3 months. for your service.

Clearly the pandemic is in accelerated speed in America at this point and far from over!!!!. Your rep told me that I have to buy a package with the DIY network and that will cost me 108$ per month not including taxes. What a FARCE.

Do you really think you are going to maintain a customer like me who has ALWAYS paid his bill on time over 1 or 2 channels that he has to pay 1200$ a year for. You can either make this happen or my wife and I will find a more ethical and honest CO to pay our hard…

I am a new customer. I called to open an account for a boat. The previous owner of the boat closed his account and I tried to open an account for the same boat and equipment. I was on the phone for 3 hours to open an account.

When I went to the boat to activate the system I received error 775 message. I called technical support. Another 3 hours went by, where I was transferred several times and I was even hung up several times. No one was able to assist me and I still have no service!

I can't complain about the actual service of the system because I am STILL not activated but, I can complain about the WORST customer service I have EVER dealt with!

Direct TV shows a final billing, customer pays it, then gets hit with an outstanding balance that the customer was totally unaware because Direct TV cut off customer's online account, this after attempting to shut down service for about a month. Direct TV has also done extorting measure against customer's relatives by giving them a credit, then turn around and put relatives in collections of that amount. Direct TV also refused to send email confirmation the day of requesting service be terminated by customer, then within a couple of days, terminated customer's online access to their account.

I needed to get an extension on my past due bill. like many other people right now. The customer service rep said that they had given me the max extension date and he could not change it in their system.

I said that I did understand that they had already extended my shut off date but I just needed 3 days longer and I'm at home all day with my two kids and I would appreciate if he could check with a supervisor/manager to see about giving me just a few more days.

Plus the fact that I can barely afford the bill normally and then I would have the reconnect fee. He said that a manager wouldn't be able to do anything either. I said again that I'd just like to speak with a manager myself.

He said he couldn't just transfer me- he'd have to put in a request for a manager to call me back. He just…

July 23, 2020 Account #294698185 I filed a complaint on July 16th, but no one answered me. To make this short I called for billing help on 5/21/20 and talked to James. (said I would get a credit) - talked to Alice on 6/15/20 (said I would get a credit) - 6/16/20 talked to Gay (credit also) and talked to Wendy and Vincent on 7/16/20, who told me I should have called April 23,2020 to talk about the bill!?

Problem .. direct tv started billing me on April 10th thru June 9th - cost $142.22. Because of Covid 19 we were not aloud in our campground until May 22nd. When I got to the camper I didn't even have directv service. So I called on May 21st to have my service turned on - which was turned on May 25th. Why was I billed from April 10 thru May 25th when the service was never even turned on??…

I HAVE BEEN A CUSTOMER FOR YEARS AND WATCHED MY BILL RISE EVERY 3-4 MONTHS. WE CALL, THEY ADJUST, WE MOVE, THEY ADJUST..... BUT IT ALWAYS GOES BACK UP. NO ONE KNEW THAT WE WOULD EXPERIENCE A PANDEMIC LIKE COVID 19 AND THE RAMIFICATIONS IT HAS CAUSED.

BEING OFF WORK BILLS GOT BEHIND. WE LOST OUR SERVICE AND WHEN I WENT TO PAY IT 3 DAYS LATER I WAS TOLD BY A FOREIGNER I COULDNT UNDERSTAND THAT I HAD TO PAY MY FULL AMOUNT. I ASKED FOR HELP AND WAS TOLD NO.

I ASKED FOR A MANAGER AND WAS ASKED WHY.... IT DOESNT MATTER WHY!!!!! THEN THEY COME BACK WITH I CAN PAY $250 TO HAVE IT TURNED BACK ON THEN REST OF PAYMENT IS DUE IN FULL BY JULY 31ST OR SERVICE WILL END AND GO TO COLLECTION.

WE ARE DONE WITH DIRECT TV. EVERYTHING I HAVE HEARD ABOUT THIS COMPANY IS TRUE AND THAT IS WHY THEY ARE LOSING…

We started Direct TV on 9-21-17 at our lake house at 11790 E 660 S Hudson In (Lagrange County)- account # 9772998. We had always received our LOCAL CHANNELS out or FT. WAYNE INDIANA. In May of 2020, our PROBLEM started with the TV screen saying trying to update.

The error code listed 14-419-internal storage problem. I called on 5-13-20 and was told I needed a new receiver. 95 plus shipping.

However, I was CHARGED for more than $100 for the new receiver. When the new receiver was connected, we found we were now getting our LOCAL CHANNELS out of SOUTH BEND INDIANA- not FT. Wayne as we had for the past 2 1/2 years.

it is too far for me to drive to a UPS store or Fed EX store to return. I called again on 6-9-20 about these same 2 issues. We still have South Bend channels and still no…

I am extremely upset with your policy of charging me beyond the time of when my service has been disconnected. It should be prorated and I should be given a refund since I have already paid through July 21 and will not be receiving service for the next 13 days.

This is not an acceptable policy and I am told it was implemented after I signed my contract. At this point, I will never consider coming back to DirecTV and will be sure to inform other of this terrible policy.

I plan on sharing my feedback on social media as well.

About two week ago I called your service department. I was experiencing a problem with the audio. I ended up speaking with someone from the billing department who knew very little and could not help me. He said it was too late to contact technical support. He was very apologetic and promised that I would be on the priority list and would be taken care of the next morning. He repeated the promise a number of times. It is now two weeks later and I have heard not a word from him or anyone else from Directv. i was very accommodating during the call and was willing to wait until the next morning. So, for two weeks now we are forced to go through a number of steps in order to get audio. It's very cumbersome and a real pain to do it every time.

To be honest, I have no idea what else I can do and…

6-29 we had roofers replacing our damaged room and they had to remove the satellite dish. On 6-29 pm they reinstalled it but we were not getting an satellite signal. Your offices were closed so I called early 6-30 and spoke with a lady who told me the first available appointment would be 12-4 on 7-1.

By 3pm on 7-1 we became concerned as nobody had called or come - so I called again - got transferred and hung up on and on hold for over an hour to be told the tech tried to come but we weren't home. #1 I was at home all day and #2 I had the phone with me all day - I told them their tech had not been truthful. 5 hours.

Supervisor listened - said he would "take ownership" of the problem and a tech would be out on 7-2 between 12-4 and he would personally call me to make sure the tech was…