DirecTV

I have made several attempts to relieve myself of the bill. my story. In mid-February, I have tried to cancel my direct iv account. I was told to call back at the end of my contract, which was February 28.

I called and canceled my contract. I was told it was closed. Ever since, I have been getting a call and was told I have a pass due bill from March and I keep explaining, at the end of my contract, I did not renew or ask to continue my service.

and that it was canceled. Now I get a phone call weekly reminding me of this pass due bill. Can someone help me resolve?

I live in rural Oklahoma, located in Coyle, which is on the National List if official ghost towns. The population here is around 400 people. We are between Okc and. Guthrie. I’m sending this because I’m having an issue with a couple of things.

The first is that your employees and supervisors won’t work with this area on work orders and we aren’t exactly rich in a remote little rural, depressed town. Every time we have heavy storms, I have to call and go through steps that I already did before I called.

The price of cable is high enough, but they want 100 dollars to come out and fix it when the cable line isn’t even on my property. There are new homes going in all around me and we have people across the street who will relocate here from California soon.

They’ll be disappointed with the…

I had been having intermittent signal loss for a couple of weeks and then it was totally lost. I did the troubleshooting prompts that were on the tv which did not correct the problem. I contacted DirecTV and told them the problem and what I had done to try to resolve the issue.

The customer representative agreed that a technician, at a cost of $99, would have to be sent. I agreed to the $99 fee and an appointment was scheduled. The technician came on July 7, 2021 and did the repairs. Everything was working fine when the technician left.

By that evening, the same problems occurred, codes 771 and 775. After doing the troubleshooting prompts and having no success in resolving the issues, I contacted DirecTV. DirecTV would schedule a technician but I would again have to pay the $99.

Keep in…

I have not had Satalite service for 2 months Every time I call about it the service is always someone who has an accent. I am deaf in one ear so it hard understanding what they are saying. I have to hang up half the time because I don;t know what they are saying.

All the equipment has been replace and it worked fine. Then it stopped working and there has been no signal. They have not sent a teck to check it out and I am paying a bill for nothig.

I have been over charged? On March 27th I called to canceled my service. 28 they said hadn't returned equipment but I have my ups receipt I returned on April 29th. They said all charges were because I was still in contract which I wasn't I been with then since 2016.

Was calling to lower my bill. Had to call twice could understand either person I was talking to. Then wanted me to get on smartphone deal couldn't get a word in edgewise finally hung up. Been customer over 20 years get no help in lowering bill offer is 15 dollars come on will look elsewhere for service

I have been with direct tv for more than 20+years. I have never had a company act like they are helping only to rip you off again on your next bill. I was only to pay 106.99 total each month for my bill.. i have been being billed incorrectly for months. YEARS ACTJALLY OF PAYING FOR SERVICE I DIDNT EVEN GET THE EQUIPTMENT TO WATCH THE SERVICES ON!!

1.) I WAS TOLD ON 4/6/21 That i would get upgraded equiptment for free. I would absolutely not be charged any more for just acessing the services i have paid for for the last 8 years HD. I still had 14year old euiptment (Junk)

2.) Was promised on 5/12/21 that my bill woulf be credited and the HD and Genie services are free. You should see a credit each month from now on on. THE BILL INCREASED 37.00/Monthly!!

3.) Was told yet again we will take…

Moved my service to Midwest Wy. Asked for ABC etc. The local channels aren’t offered in my area. Lead to believe they were. Now being charged a disconnect fee for a service I didn’t receive.

Directv, I have been an AT&T customer for well over 50 years and a Directv customer for at least 10-15 years and maybe longer. I have had no complaints until now! When I first started with Directv, you offered the choice of a Directv DVR or a TIVO DVR.

I went with TIVO at the time and fell in love with it. It was very easy to use.

However after a while I realized that at times I would like to record more than two programs at one time which I was limited to with TIVO. Your GENIE unit, with capability to record up to four programs at a time seemed to be the answer. So I switched!

I have had a GENIE DVR now since 23 May 2021 and have found so many hardware/software problems with it that it makes me wonder if any of your people even use the thing outside of a test lab. Below is a list of…

I want to UnFox my Directv service!!! I will cancel my service within the next few months if Directv does not restructure its payment program to allow those who want to watch the rightwing propaganda networks like FOX, OANN, NEWSMAX, to pay for them.

I will no longer subsidize Murdoch and the destruction of our democracy, You are bleeding customers right now, do you want to continue to be a participant in your own demise and that of the democratic experiment? Please rethink and reset.

I lived in Lynn Ma and had service with you guys there and then moved to NH and wanted to transfer. We had installation set up for June 25th. My son in law took the day off of work. Even got emails to confirm. No one showed up. No one called.

He called customer service and was told that the appointment was moved to Tuesday June 29th. We were not notified of that. We only got email confirming for that Friday. Tuesday comes around. Son in law took another day off of work.

NO ONE shows up again. NO CALL!! NO NOTHING!! So AGAIN my son and law calls you guys. This time they don't know why the tech didn't show up. Well that makes 2 of us. So after being on the phone for almost 2 hours.

They said that someone would be out on Friday July 2nd. SO Son in law had to take a 3rd day off. Well guess…

4 weeks ago moved to our summer home and after 4 calls of doing the exact same thing still do not have local service. Going to cancel the service for Direct TV not fulfilling their service committment.

I just had Direct TV installed. Customer service was performed by overseas personnel. They added a $400 NFL package to my order which I never ordered and don’t need I don’t even watch sports. When I called to complain they told me their systems were down it’s morning here why are the systems down?

Shouldn’t they perform the down systems when it’s night time in the United States? So no one could help me illuminate that package I went online and I couldn’t do it either. It’s criminal to charge me for something like this without even telling me that’s what they were doing when I ordered it.

I was told the cost would be $100 per month and that’s what I was expecting not a $500 bill. Customer service needs more training and I need this taken off my bill now.

More commercials premier, than shows we try to watch!. Ruins films we try to watch! You charge way to much money. For services. Nothing but irritating and are putting all Black Men and White Women. Relationship Commercials! Put better looking Black Women and White men. Commercials and deduct all.

White Women and Black Men commercials! Already been setting up a. Lawsuit for 3 Billion dollars, lawsuit!

I'm just trying to get 1 box. I have had service for 15 years. you have to have a technician bring you the box. They scheduled the appointment did NOT show and gave some Bullshit that they didn't have equipment. Had to reschedule.

Again time frame 12-4 text at 3:30 he won't be there till 6:00. Again did NOT show. Now I have taken off 2 days of work! I'm in the medical field. They credited me $25 for looking 2 days' work. THIS COMPANY IS HORRIBLE.

Prior to the Plandemic they were great! Not any more. Excuses Excuses how do you not know that you don't have the equipment! I would never recommend them and would cancel if I didn't need the NFL Package. Probably going to drop them and get the red zone with Verizon!

I think they have my name for complaints so when I call they give me the run around then lie after lie I go through this all the time I'm a long time customer, but doing this pandemic it gotten worst just about every month they give me a problem tell me to do this and when I call on that day it's a different lie I'm tired of it I get Disability payments on 3rd of month that's when I pay them payments arrangement every month they know this but

the last couple of months they give me hassle the arrangement get lesser and less knowing I don't have no money so they can click me off

Why is your rv service having to call in new service address every time rv moves

Your Directv employee are try to kills me becauses I didn't pay the Directv account and I won't the Directv. Company to pay me 5billions. Dollars for try to kills me and and the Directv emoyee open that Directv accounimy Directv account them self I won't Directv company. To.

Solves the comtomer compliant that. I send to you Sir

Don’t understand why they want to charge to repair equipment that we are charged for use every month and your coustermer service not even close to 1 star and service tech seem to be from other countries can’t even understand what they are saying looking at switching to Spectrum but there device department is probably as bad.

I wont the Directv corporate owener to call me to solves my problem with Directv account that the. Employee open in my. Information without my approves and open a Sprint wireless cell phone and a. Tmoblies wireless account without my approves the.

Directv employee open all overn those account I told you sir

Customer service reps hardly ever do what they promise. If they cannot resolve a problem they transfer the call to another service rep who cannot resolve the problem. As a result, 6/9/21 I I called and asked for a supervisor.

The supervisor was supposed to call me back today 6/10/21. As no surprise I have heard from no one. Each time I call with a problem it usually takes many calls, and a total of 14 to 18 hours talking to multiple reps.

This is one of the many reasons you have lost me as a customer in both Fl and IL. is there someone with some knowledge and authority to resolve a return problem available to call me at 309 657-7612. The story is long and now involves Direct TV claiming I have one more receiver than I have.

Thanks, Fred Block 22227 Grosenbach rd Washington Il Access…

Poorly trained representatives. No follow through. Two different reps have told me a supervisor will call me back within the hour. I’m still waiting......

Our direct tv box stopped working it took 2 weeks to get a new one and then when I tried to send the box back UPS and FedEx needed a label so I called to get a label almost a month ago the tech dept said they will send it called again said they will send it over a month later still haven't got one

I been a customer for 20 years. I lease my equipment and I was have signal problems. I called and they said I have to pay 99 dollars or pay a monthly fee. I said I lease the equipment and this supervisor jade pretty much said she don't care and if I don't pay it they cancel me.

So long story short I being canceled. 20 years don't mean nothing to this company.

) i called to get my rate back to what it was in Jan 2021 but they would not deal with me, so i canceled by service as of 14 June 2021. Today i got a call from a Direct TV computer offering me a 50 % discount.

I do not like dealing with a computer so i called customer service and talked to a person. They only could only offer me a 25 % discount. I told them that was not going to work, I wanted the 50% offer they called me about.

Customer service was unable/unwilling to help, but they did say if i would cancel my disconnect for 14 June they could send me over to the customer loyalty section and they may be able to do a better deal. (this option was not offered to me at the time of my cancellation).

I declined this runaround/offer and told customer service to continue with my disconnect…

Your service sucks Been with you for 10 years or better it’s worse that I could have ever imagined Been on phone for over 35 minutes with your people no answer If I can find you I will and tell you in person no one should have to go though this for service I will be canceling my my service ASAP My genie is not working want it fixed You hav 48 hours or I am out

Directv is now attempting to bill me $325 for the equipment I returned using THEIR tracking number. I have called Customer Service and provided them with THEIR tracking number, indicating it was received by Directv 5/24/2021. I tried to call a 2nd time to report the concern that this equipment was returned and received but could get no where with the representative.

What else do I need to do to avoid them automatically charging my credit card??

Poor customer service they don’t provide you with what programs you have or the channel they are on. So you scroll through all the junk channels to try to find something to watch

I am no longer your customer for 2 1/2 years due to poor service. I have closed my account & have opted out. Phone number is suppose to be blocked. I receive automated calls every day, telling me my account is qualified .....

I don't listen to the rest. I delete call & block the phone number. They find a new number & area code and continue to call me. I will never be your customer again! These annoying calls only make me more sure I will never return as your customer.

I wish to be left alone and the calls to stop. This is pathetic if that's how you draw customers to your business. Thank you for your attention in this matter. Susan Mc Curty

We have been with direct tv for over 10 years my husband passed away and I know I was on the account but now they don't have me on the account I have been paying for the bill for over 2 years we have a special needs son and I have to send the equipment back then they will send new ones going that long without tv for our special needs son will really make his autism spin out of control I don't know why they just can't leave these boxes witch he has recorded on and

put them in my name so going to find another company so he dont have to go without for a week or more very disappointing because we like direct tv but things are not working now and I cant get them fixed

Due to an unexpected rise in my current bill I visited your office yesterday to find that because I have no contract I must pay more. I have directed my bank to pay the amount due before the due date as usual.

I awake today to find I have no service though my payment isn't due until early June. That action is unacceptable which will cause me to terminate my relationship with you.

Called on the 1st of the month to cancel my service due to my bill going up again. Customer service representative told me I didn't owe anything and that it would cut on the 28th. I said that the dish was already taken off the house by the contractors we had working.

So just send me a refund if I'm paid up. She said it didn't work like that. Said for me to send the equipment back when I get the box in about 4 weeks. got a bill for another 140 dollars for that month too. So I called.

They told me that I was on the second day of my billing cycle when I called to cancel service so I owe for the entire month. They said they no longer prorated the bill as of 2019 letter that was sent out.

I said I have been a customer for over 7 years and when I signed up that wasn't the case. Was told that…

They don’t provide literature telling what programs you subscribe to or what channels. All I seem to find is various types of home shopping or they want you to pay to watch it. They tell you to print out all the channels which means I got to go somewhere and pay some business to print out a brochure.

But I don’t want a print out of all the channel directive got. Seems like they take your money and disappear. Worst customer service dept. that I have dealt with, as customer service saying directv doesn’t allow them to send us literature of what all channels they got.

On a scale of 1 to 100 with one being the lowest for caring about the customer I would give them a 1.

Been a customer for almost 25 years, and it will soon end. We had a storm last year and it messed with our dish. 00 for a service call. 00 a month. If you want to watch anything you have to watch it on low definition, if you can.

Now over the past year I have been very busy with my company and I haven't spent much time watching TV. I will not put up with it much longer to many options. Even the internet works as bad as your dish.

This as well will be changed. Like I have said, way too many choices to put up with something that doesn't work. Thank you for your time. Harry Kramer Very disappointed customer

I would like to give 0 stars when i moved they gave me a new account # and receiver. Took 8 calls and promises each time to close account finally after 8 calls and getting my money paid to the right account.

I sent old receiver back day i moved. 10 calls and 5 emails and 4 texts and sent a empty box to the house even after its been confirmed they received it 6 weeks ago. This is complete neglect on costumer service they tell you they will take care and dont

I called to ask for a rep to help negotiate the mess the previous tech had made of my television service. After waiting over 25 minutes to speak to a manger I was put in contact with an individual name Leo.

This man refused to provide his last name or ID number. He proceeded to patronize and berate me and refused to acknowledge the company had made an improper request to ask my 86 year old father, a paying customer to do the work of a company tech and

was asked to crawl on the floor of the cellar of his own home after a risky descent down a staircase he is not supposed to negotiate. That issue has been submitted to the BBB and the FCC but I wish to address here the rudeness of the “manager” and his insulting manner.

When I inquired if he had been told why I called he said believed I was…

My phone number is: 714-356-2454

I over paid my account April 15, 2021 in the amount $1,600 and change, I have been calling since that date to get a refund. If you check my account you will see that I have spoken to numerous customer service reps each one giving me a different answer as to where my refund is. Most of which are off shore and were no help at all when I ask to be transferred back to the United States they state that they do not have that option. The past calls response have been, sending a check 7-10 days wait, sending a check 10-20 days wait, refund has been authorized, refund has been sent wait 7 days, refund has been sent to your bank wait another 7 days....Called the bank several times no refund to my account is pending. The frustration is I made a mistake and over paid…

I OWN THE PROPERTY LOCATED 12845 W PARADISE DRIVE EL MIRAGE AZ 85335

I RECEIVED A FIRST NOTICE FROM MY HOA THEY ARE TELLING ME THE BLACK DIRECT TV WIRES HAS TO BE CHANGED OUT TO WHITE OR CREME COLORED. I CALLED DIRECT I WAS TRANSFEERED TO 7 DIFFERENT PEOPLE AND EVERY ONE HAD A BAD HEAD SET AND FINALLY AFTER 2.5 HOURS IT BECAME A DROPPED CALLED

Two accounts have been created under my name without my knowledge. Credence Resource Management under the direction of ATT/Directv has placed me in collections and refuses to remove the collections notice. I have submitted documentary evidence of payment of account and evidence of when I canceled.

I have submitted it to ATT and Directv collections department. I sent certified letters. Yet, there has been no assistance. When I sent proof, Credence switch accounts to make it look like the paid off account was not paid and then cleared it.

I have spoken to numerous customer service agents and yet not help. They see the error and no one tries to fix it. I am so outdone. I am trying to look for a new house and now I have to deal with this.

We were having issues with our service, so we contacted Direct TV, to troubleshoot. They scheduled a technician to come out. This is not a complaint, but rather, constructive criticism. In the past, we have been visited by a technician that arrived in a marked vehicle, at the minimum, with at least some markings on their attire.

These technicians were dressed rather sloppy, no name tags, no marked vehicle. I knew that they were sent by Direct, but a few things on them would be nice. I know that organizations such as this one, tend to use contractors, but there should be a minimum standard, when they represent your company.

I can assure you, that this kind of appearance can be a little scary for the female gender, when being visited by your technicians. Thank you, for the opportunity to…

If companies are going to put their customer service departments in a foreign country with people who speak English as a second language then they should expect to lose customers. When I have to go thru 4 operators before someone understands my problem, who the last one was FINALLY located in the USA, then you have a poor business model! And you wonder why people are leaving your service.

QUIT cheating out and put your customer service dept. in the USA

Cancel my account then collections! Really? Cancelled my account in January and was told to return my equipment via FedEx for credit to my last bill. February I call, equipment not yet received since FedEx sends in bulk. March same deal.

April my online account is closed and I received a bill FROM COLLECTIONS! What ***holes. When I did call DirectTV again they A) tell me they can't help since it went to collections and B) BTW no credit on the equipment since it was so old. Customer beware.

99. My monthly bill is 196. No movie channels, TERRIBLE customer service. I suggest Direct customers to switch to dish asap. Better still,go to streaming... Much more cost effective.

Does not have?24 hour customer service

On 5/4/21 at 11:55am I called in to cancel my Directv services, a rep by the name of Dejha answered. I advised her the reason for my call and she stated she would help me with my cancellation. Dejha did attempt to retain me as a customer which I know is her job to do and I kept letting her know I was not interested I just wanted to cancel.

She insisted on trying to retain me and at that point I lost my patience and I told her to stop asking me questions and to please just cancel it. She proceeded to tell me that I may lose my bundle package if I had wifi, I advised her i don't have wifi in my name and she insisted in running my address to see and I told her it is not in my name.

She decided to run it anyway and put me on hold. She had me on hold for 20 mins and would come back every 2…

I was charged 300 for not returning equipment in december 2020. Due to the pandemic i left my camper in storage in canton ohio where i camp every summer. When i came back to canton and added a new account the rech who did the install took the two boxes back to his shop. He told me as soon as they got there they would be entered into the system returned an i would get my money back. My florida account is under the phone number 941-505-2345. My second account is under number 832-660-8696

I have tried to handle this through customer service which is the absolute worst i have ever seen. I have tried to communicate ny situation but just get transferred from one person to another and then to another always starting back at square one

I am exhausted trying to communicate with your reps. If you…

I was charged 300 for not returning equipment in december 2020. Due to the pandemic i left my camper in storage in canton ohio where i camp every summer. When i came back to canton and added a new account the rech who did the install took the two boxes back to his shop. He told me as soon as they got there they would be entered into the system returned an i would get my money back. My florida account is under the phone number 941-505-2345. My second account is under number 832-660-8696

I have tried to handle this through customer service which is the absolute worst i have ever seen. I have tried to communicate ny situation but just get transferred from one person to another and then to another always starting back at square one

I am exhausted trying to communicate with your reps. If you…

I'm sick of the same parking war on 265 and the same Cheaters on 332 I know these shows by heart the same car jacking on 571 tell me y should I watch the same thing over and over again wait til yall update that old stuff

Directv shows the same old reruns almost everyday. If you have to show old movies can you at least show some new old movies. I am sure there are a lot of movies that have not even been touched by you guys.

Also, can you stop showing Futurama every night on Syfi channel. Goodness we pay so much just to see the same movies over and over again.

called to discuss huge jump in fees.............person in the Phillipines said she would send the list of add ons to Directv and why it went so high .... only watch a couple of things. she said she sent it to my email. It did not show up, nor in spam. so she said she sent it again. It has never come. I also told her to mail it. ...........and to resume paper billing.

So far very unsatisfied for huge bill.