DirecTV

I cancelled my service and they disconnected it on May 7th and the representative on the phone stated I do not owe any contract bill or anything else. 00 and called them. Once again got the same representative walked thru 100 steps regarding equipment ect.

She stated you do not have to worry you do not owe this bill. 00 I call in to direct tv and the representative said you owe this bill . I communicated with him and finally I said have your manager call me, I never received a call back and that was Monday June 29, 2020.

I am not paying a bill that I do not owe. I don't have a contract, I was with your service for 11 years. Covid hit, $$$ tight as husband was layed off. Now I have to listen and see this crap.

Could someone contact me and provide the recorded conversations for the last 3…

I ordered Direct TV for my American Legion Post on May 25, 2020. Today is June 30, 2020 and NO ONE has come to install our service. Just keep getting the push off from ATT & Direct TV. No one will do shit.

Totally dissatisfied with both companies. Direct TV contractor sucks. Waited two different times all day long and no one shows or calls. Do Not Use Direct TV. V..

I called Direct TV 800-288-2020 , on hold 5 minutes, then talked to someone for 10 minutes that could not help. I was transfer to shan SM932 E she put me on hold 3 times with out tell me, after 55 minutes she could not help me, I am waiting for a call back at 312-735-5043

I called back asking for teck support and then Steve fromU-Vers Sa808 Qtoldme he soes not support direct TV

I am still on hold waiting to be connected to the right person.

Ever since ATT took over there is issues talking to someone, and getting fixed.

Remote went out, the 2nd person It talked to for 45 minute helped me. Call me back 3212-735-5043

Cannot get them to cancel service

Direct TV extended my contact without my knowledge,for adding a TV.

STAY AWAY FROM DIRECT TV,

99/month. I asked the agent to add to my package, but he informed me that there is a pending order # 5763196305A and he cannot cancel. I told him this order was done WITHOUT my permission. He transferred me to the loyalty department agent Eduardo, who also cannot cancel this pending order (again this order WITHOUT PERMISSION).

I asked the contact phone number (877-211-1997) of the TECHNICAL support department to complaint about the pending order WITHOUT MY PERMISSION. I called that number and discussed the issue with ANGELO. ). I asked him to let me discuss with his manager MIGUEL (according to ANGELO).

He stated that he emails to Miguel instead of call due to Covid19. I asked ANGELO again why he can email to Miguel but he cannot call him, ANGELO changed the answer: he cannot call…

Throughout the past approximate 20 years that I have been a "valued" customer of Directv, I have been subjected to being a victim of an internal theft, where someone within the company set-up or allowed someone to set-up 10 different connections under my name, which cost me $1,000. The end result of that compliant was my bank refunding me the money and no real apology from the company itself.

I wrote a complaint about this incident.

Secondly, the countless over charges and price increases. The straw that broke the camel's back was the recent charge that I felt that was not fair or correct. I discontinued my phone service, which left me with no bundle discount, so I was kinda better off bundling my internet and Directv services.

But this left me to having to pay all things in full. when…

I paid for internet through DirecTV 3 time it was suppos to be installed I work nights so win I need to be asleep iv been up waiting on the mother fucker to come install I paid for it so y the fuck don't I have internet 5 months and the 3 different company I'm fucking sick of paying up front for shit and u fucks cancelling over and over on me I'm going to call frist thing in the morning

I spent close to three hours trying to resolve an issue that had to be resolved by a technician coming to my home. I had to talk to at least five people, none of whom had english as their primary language.

It is very difficult to understand someone with a heavy foreign accent on the phone. Your customers live in America so everyone answering their calls should speak excellent english.

Also, they have no idea what to do when I give them the error code and explain the problem. All they want to do is reboot which I had already tried. I finally had to yell to get an appointment scheduled.

Then I asked for the time between 12 and 4, which she said she scheduled. Wasn't I surprised when the technician called at 8am and said he was on his way. Just one more example of their inefficiency. All…

Yesterday I started at 7:00am and went through 4 agents who sent me to different departments to resolve making a repair ticket on receiver that does not functioning. Eventually I reached Ming who took an over 2 hours to input little information then had to request calling me back after one hour.

Essentially I was on line with MING for more than 2 hours . I explained I had to got to work and to txt information or email repair appointment to me. Ming agreed but as I look on ATT site she cancelled my appointment.

I seriously question the authenticity of Direct Tv and ATT providing a service. I receive attempted scam every day but is this any different. At a time like this are they really concerned about customer service. I am purchasing this service from the wrong people .

00 removed from my Directv bill. Got an Error code 781 when I tried to put on the movie Birds of Prey so I called Directv and asked for tech support instead of giving me them, the agent said she could fix the problem.

Put me on hold and came back and said check and see is the movie on, I looked and said yes it is BUT I DON'T WANT YOU TO PUT IT ON, SINCE THERE IS A FEE FOR YOU TO DO IT SO CANCEL WHAT YOU DID AND JUST FIX THE PROBLEM SO I CAN PUT THE MOVIE ON WITH MY REMOTE.

The agent said she was CANCELLING THE MOVIE AND THE TELEPHONE FEE. I then tried with my remote and got to put on the Bird of Prey via MY REMOTE. When I checked my statement it shows she cancelled the movie Birds of Prey but DID NOT CANCEL THE TELEPHONE ACCESS FEE?????

00 removed from my statement as I didn't tell her…

We have been a customer since 2001. 00/month for 1 year and that is what they are doing for the people affected with this virus and loss of work. We received our bill with NO discounts and when we had called in 2 weeks later, they had NO record of us calling in.

We have been a costumer since 2001 and this how they train there people to "LIE" to customers. Not right, for paying on an average of $47,000 for over 19 years, this how they do business. This is absurd and how do they get away with this.

I want ACTION and their training department held accountable for this. I am tired of corporations getting away with NOT documenting accounts when a customer calls in and not being fair and honest. I am not happy with Directv and they need to correct this.

I want a supervisor or UPPER management…

I cancelled service with them middle of march and now they send me a bill for march and april, they say i did not cancel. 00 per month in last year and CS treated me like shit! I had been with them 20 years! Onto new

00 for a telephone access fee on this months Directv statement. The customer service person said she was cancelling the order yet she didn't. 00. I put the Birds of Prey on myself with my remote so why am I paying a telephone fee?

I wanted to watch that movie so I tried with my remote to put it on and got an error code of 781 so then I tried through my computer and got a black circle with a line through it. So having NO CHOICE BUT TO CALL DIRECTV, I called to ask why I couldn't get it to go on and asked for technical support.

The customer service person she was giving me the movie for free and waivering the access fee and I said NO, I am watching the movie I will pay for the movie and want to put it on myself through my remote so fix the problem that is causing that Code 781.

She came…

01. 00 credit and it will apply for the next 12 months. 01. 51. 30. Now I'm told that I didn't pay the full amount. I paid what tje system told me. I have never paid half of my bill as long as I have been a customer.

00 like I was told on 3/28/20

have spent 8 hours trying to speak to person. there is no way to fix my problem.

I canceled with Direct TV on 2/27/20 and have a confirmation email dated 2/28/20. I received a bill for 3/15-3/14/20 for $138.99. I have spent over 2 hours on the telephone with four different representatives explaining service was terminated 2/27/20. They each have said the termination in their records show a termination date of 3/15/20 so I am responsible for the pay bill. Account is under the name John E. Morrison, account #262237631. Please correct your billing error and send me a corrected bill.

John Morrison mors0665@aol.com

I’m a single mother of 5 kids we have this corona virus and they cut my damn cable off I had asked for a extension till April 5, 2020 which couldn’t still make the payment but not only that all my recordings got erased and we are very upset I never had this problem with dish network this is the worst service I had and I’m thinking about leaving the representative on the phone had a attitude and

sounded like she was foreign but she didn’t give a damn about what was going on she said psy your bill but im trying to figure out why are my recordings are not working at at. Why would they do that then erase my recordings

I HAVE BEEN A CUSTOMER SINCE 2009. I'AM SOCIAL SECURITY. I CALL ON APRIL 3 2020 AND SPOKE WITH ONE OF YOUR REPRESENTATIVE I TOLD THEM THAT WAS PAYING ABOUT $138.00 MONTHLY FOR YOUR SERVICES AND THAT SAW A ADVERTISEMENT FOR 235 OR 250 CHANNELS FOR $74.99. I FORGOT IF IT WAS THE 235 OR 250 PACKAGE . BUT I SAID TO THEM IF I COULD GET THE $74.99 DEALS AND THEY SAID NO THAT WAS FOR ONLY NEW CUSTOMERS . I WOULD THINK THAT YOUR COMPANY WOULD WANT TO KEEP YOUR OLD CUSTOMERS TOO .AND NOT JUST HOPEING YOU ARE GOING GET NEW ONES . I CALL DISH NETWORK AND THEY MORE WILLING TO WORK WITH ME ON THE PRICE WERE I NEED I BE WITH SAME CHANNELS. IF YOU HELP ME THAT WOULD GOOD . I HAVE THEM SCHEDULE TO COME APRIL 11 TO INSTALL THIER EQUIPMENT. I HOPE TO HEAR FROM YOU SOON.

DONALD TRICE PHONE# 302-629-6093…

I am going to switch my phones to verizon and my TV to Dish if my problem is not resolved very soon. I am running out of patience, and I am paying for TV that I cant watch. I have been trying for over a week to get someone with technical support to fix the issue.

I moved to a new state and cannot get the local channels, and my guide will not update to the different time zone that I am in. Im still showing the guide for the area that I left. I getting tired of being told I need to speak with advanced technical support and put on hold for hours at a time.

I have been a customer of DIRECTV for many years. I lose reception and go without television when the weather is bad. I patiently wait for reception to return. This time around there was no bad weather and I did not have reception or any television for over a month.

I contacted DIRECTV on four separate occasions. One customer service representative told me to go to the roof and check for any obstruction. That advice was not the smartest, but I went to my roof anyway. No obstruction in my dish and so I called back.

A technician attempted to troubleshoot my signal loss code. I was given a service date after my third DIRECTV call. I eventually received a bill for the month I had no television. I called DIRECTV and the representative apologized and said a credit would be given.

92 for the…

I ordered Direct TV in early March before my previous package with ATT Uverse expired. I have had nothing but issues since it was installed. 00. 99 fee for installation was not waived as I was promised it would be.

I have tried five times to contact somebody in billing and keep being connected with collections. I want this bill taken care of and I want to pay what I was promised my bill would be. The reason I changed from ATT Uverse was because of the rising price.

I had Direct TV in the past and changed because of the mediocre service I was getting. Please either email me back or call me at 321-446-0878 and hopefully rectify this problem.

I had closed our account over the summer of 2019. We were invoiced on August 15, 2019 for the early termination fee. Our new provide "bought out" the contract, leaving us to pay the bill in full and a refund issued by the new company. I have been calling since November and all customer service tells me is that their system cannot do it. Then I was told to go to the store. Guess what, they couldn't do it. Spoke to so many people and supervisors both in customer service and in billing. Even spoke to the cancellation department where luckily they were able to pull up the invoice and the date but unable to print, Why is it that its not even a year, not even archived and nobody can perform this task.

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I have notified our local TV station requesting for help. I am also filing a complaint with…

I received my bill and noticed an increase. I've called several phone #'s and spoke with CSR's, however, they can only tell me what they are told to say. Those of us on fixed incomes because of Corporations that have moved out of the USA and left workers behind, because CEO's feel they deserve a million dollar raise because they live in huge mansions while the middle to lower class right down to the homeless are struggling to make ends meet.

One AT&T CSR told me that a new satellite will be in our area soon, Really? I could not respond to that person. Another CSR told me that the increase is to help maintain the lines, connections so we will have better signals, Really?

AT&T is putting in lines all around our area, yet we can't get Fiber Optics, some neighbors can't even get internet to…

Direct tv is a horrible service. I am again being billed double the amount. Had to take a smaller package - which I have never had to do before and lost most of my channels . Now my bill jumps from the 68 a month where I gave up most of my channels to a whopping 123 - it doubles!!!

Have been a customer for years and it seems that they could less to lose a customer. Worst service and costumer service . Had to do through 4 people saying that the phone number wasn’t correct to a code that was not even on the account .

Will be changing a better supplier with true customer service and great pricing

We traveled to Florida in our motor home and on the 2 receivers in our motor home we would ask for local tv. Your people from Asia and Philippines have no idea how to do it and even though I told them not to change our home address or mess with those receivers they screwed everything up each of the 5 times we asked for local channels in the area we were in.

For years we have traveled and never had problems until you give American jobs to Asians who don’t even know what a motor home is. I was transferred around each time to different people at least 3 times before we got the local channels and spent 1 and 1/2 hours on the phone.

When we got home our home address was gone to receive bill and we finally got a person who fixed that. Last week we called to have the motor home put on local…

Direct TV put a satellite dish on my roof, without my approval. It is a rental home at 216 Main Street in Colebrook NH. The drill nails into my roof.

Your pricing is crazy. Since att took over, I’m afraid to open my bill when it comes. You people need to get real and use your brain . Common sense says you are price gouging and people don’t have the money.

I have called a number of times about getting my prices down. Today I found out I’m on a list. No lower payments wow that’s something else. I have been with Directv for over 20 yrs. Your prices changed and your representatives our ruder.

Today a operator talked over me and also said when I was complainting _-Times Change is what he said to me . 00 is crazy things don’t change that fast Patricia Dungan

Our guest room tv receiver has stopped working. Send a new one to my attention ASAP Jack Smith 1221 Mesquite St. Blanco, Texas 78606 830-388-1148

Letter being sent to CEO, CFO and COO

Randall L. Stephenson 2230 E Imperial Hwy El Segundo, CA 90245

Re: Account # 261926299

Dear Mr. Stephenson:

It is unfortunate that I, a 10-year customer of DirecTV and a senior citizen, have to write this letter as to the treatment provided by your employees and company.

On February 20, 2020 at approximately 4:40pm, I contacted your customer service department to advise them of my intent to cancel my service. When they asked why, I explained that $140.33 had been deducted from my bank account to pay my DirecTv billing. The representative was named Earl. We had a discussion that lasted almost an hour. Bottom line, he was going back and forth with the “back office” and the system was not working. Earl asked if he could call me the next day and what…

I disconnected my services in August 2019, after making two previous call about a billing question, that I could not get answered. My account was current and I was told my services would not be disconnected until the middle of September, It was disconnected the same day.

I received a letter on September 3, 2019 advising me that a equipment kit would arrive within 4-7 days. I called in October regarding the kit because I had not received it. I couldn't get any answers because I did not have passcode.

What gets me my services were disconnected without one and I can't get a box to return the equipment, without a passcode. 57 to collections. I called the collections agency because I had never missed a payment or was ever late with a payment.

I was told it was for equipment. I called…

99 for Cinemax, Starz and Showtime. 00 for their mistake. 99 for their mistake. What kind of crap is that? Ever since I have had Directv it has been one lie after another. I am furious and disgusted about how I'm being treated.

I am not a bad customer. I have always paid my bill on time. Nor have I never missed a payment.

To whom it may concern, I been charged for something that I never asked for or ordered. 99 a month I have been Calling with problems with my account for months like probably say years had problems with my box I have never been told but that I had a service that I was being charged for.

I feel being to lied to and cheated and I feel like you have been dishonest with me since I’ve been with you guys for so long. I am very disappointed with this because I put my trust in your company and your employees. Thank you

Called Wendy our rep on Monday was told that the tech would be here Wednesday. Tech never showed up called Wendy and she stated "oh well I sent an email saying he wouldn't be there til Saturday morning" we told her our owners are out of the country that she needed to call the office and talk to one of the front desk asst.

well fast forward to Sat morning still no show call her and she said oh he wont be there until after lunch. Again never called. We are a business and are loosing money because of this situation.

If there was a negative star that's what I would put for the service I get from your company. Let me explain, for over two years I have been calling and asking to get a new cable box from your direct customer service and for two years I have been getting the run around.

Every time I would call it was told me that whomever I was talking to was putting the reason I called into your logs though every time I would call to report the same problem, I had to explain the whole situation over to the first person I call and

however many others I have to talk to because each person would tell me that they had to send me to someone else. I even had a tech come to my house and I overheard his supervisor tell him what was going on was my problem not your company.

I am also being told that the box…

I had a very bad experience with retention department of DirecTV today. I was trying to discontinue the service and was asked to set up a passcode in order to access to my DirecTV account, which it does not make any sense since they've already verified my full name, service address, phone number, and last 4 SS number.

Further more, I am trying to discontinue the service, what is the point to set up passcode? One of the department supervisors, name Brendon, BH 3611, was rude and trying to make it difficult for me "I WILL REFER YOU TO ONE OF OUR STORE WITH TWO PIECES OF IDENTIFICATION TO VERIFY YOUR IDENTITY". , FBI? IMMIGRATION?

I don't know what kind of customer service training she has, for sure she is not doing the good job to retain customers! I just want to put my bad experience out…

If I could give this company a -0 I would !! I have been customer for 10 years until February 2nd 2020! Lied to and every excuse in the world . Just tried to have TV at a price We agreed to and also to make it easy on both parties I had my monthly bill automatically taken out!!

I was a STELLAR CUSTOMER and referred a lot of new customers to this company over the years but the last 2 years had become a nightmare!! When I called to see if I could get a price for another year which I have never paid more than $86 a month I was told my bill would go up to $165 ..

when I told them to cancel my service Deeanna ID#1171277 got rude and tried to tell me I was in a 2 year contract and I would have to pay an early cancellation fee if $300 !! I haven’t been in a contract in years!!

Needless to say…

I've been waiting for a technician to come to upgrade our DTV boxes with your window of service being 12-4. It's now 4:55 pm and I'm still waiting. No one has called and the automated service at the 800 # has had me on hold for 25 min. now.

I don't like to complain however this is a problem. When someone cancels their work day and has an appointment, you at least call. This lack of respect for people's time is shameful and your company should hold a higher standard.

Direct TV's service is a true disappointment. I'm not sure what my other options are for satellite TV but will definitely be exploring them. Kristy Burrill

I would give them no stars they have an off shore customer service which is incompetent, They should close this operation all you hear is laughing and screaming in the back round when you are on the phone. They lost my payment on a seasonal account even after they found it they won't; suspend the account so they can stop billing me .

I was supposed to have a service call on Saturday between 8 & 12 & no one showed up or called & I had other things to do. I received 2 text messages later one telling me the tech. was running late & the other from a sales person stating that he had stopped by my home because I was doing a new installation which all my appointment was supposed to be for was because my internet connection wasn't working he apparently was trying to sell me AT&T cell phones.

I have since repaired my own problem so why do I even bother paying for a protection plan when your customer no service people can't even pick up the phone & call before the appointment window is over?? The only account I have with AT&T is directv my cell service is with someone else & that is where it is going to stay.

I called today &…

I am a loyal customer and former employee of AT&T. with that said I have been charged an incorrect early termination fee. I have always paid my bills in a very timely manner that I feel are justified. 00 I was promised.

she told me that I was in another 12 month contract that I did not even know about I ask to cancel my service because I didn't approve the doubled of payment. waited for an adjustment (no adjustment) I had a call to only give me a gift certificate that could no be used on my bill if I did not cancel service.

I declined by this time I was so frustrated at the unjust early termination charge of $223. I wanted no more dealings with this company Directv we had poor service and as my second home I was not there but only a few months out of the year and couldn't use the…

We have had DirecTV for years and had no major problems. Then ATT took over and insisted our receivers had to be changed. That's when we started having problems with the main television in the family room. In the past few months we have spent hours on the phone with outsourced, hard-to-understand techs who couldn't resolve the problem and scheduled tech appointments.

If the records are available, you will see that we are on the third receiver in that location. The problems were never fully resolved--always some excuse about the television or surround system being too old. We finally purchased a new 4K TV and a new receiver and the problems magnified--the television had seconds of skipped audio, white flashes, and black screen flashes.

Again we had a tech come out. After an hour and a…

I called customer service to discuss my bill, it keeps going up to the point where I am not going to be able to afford DirectTV. I spoke with a gentleman named Wayne. To my surprise he was able to lower my bill to roughly $113 from $139.

This all happened tonight, 1/24/2020. My problem is he changed my programming WITHOUT discussing it with me nor was this part of our conversation! I was changing channels and put in 557, Sundance Channel and it was gone! I’m livid!

I hope someone listens to the phone call because this is unacceptable! He should be reprimanded! Terrible customer service!! Not to mention I was lied to about the early termination fee and my contract. Wayne told me I WAS NOT under contract any longer and I WOULDN’T have an early termination fee!

I have had Directv for 20 years. I have had a discount on my bill due to the fact that my husband was hurt in a work accident and we only have my income while we wait for him to get his disability.

there has been a past due balance on my bill for the past few years that nobody at directv can explain. I cannot have a past due balance as you all turn off my service if I don't pay. 00 as my monthly payment.

Now keep in mind that I received the discounted price last year around this time and had the past due amount. 00 per month discount but I have to pay the past due amount. but yet she or no one else can tell me where this past due amount came from.

as I said I have had directv or 20 years. all I am asking is for some help with a discount until my husband receives his disability which…

My contract was up in November. I told loyalty that if I had to pay $70 a month we were switching to spectrum. They offered me $28 a month. I have since received three bills and they have consisted of $52, $70 and now $90.

They refused to credit the extra money that we paid to our account and now say they can’t honor the $28 a month.

I been with direct tv 3 years. recently moved into apartment . upon notifying direct tv to stop service because of my move he advised me that I could move service to new location , I agreed to continue service .

he never mentioned that there would be a $200 dollars movers fee . why should I just as easy to get service from another provider and not have fee. I am protesting this charge . another thing 200 dollars is a little steep for set took him about 20 min .

can I get some help

I called to cancel my service last year after 2 years. You all lowered my bill and put my service on 1 television after I told you I barely watch TV. Fast forward a year later, and I'm trying to cancel because I haven't watched TV, and now I'm being told I signed a 2 year contract when I was trying to cancel. This is fraud!

I would have never wanted to be here another 2 years. You all should be in prison for ripping people off!

I am not sure what company is out trying to sign up customers for Direct TV, however i have told them i am on the no call list. Today i received a call from 979-474-4610 and when i asked to speak to a supervisor, the mad began making sexual and harassing statements such as "Do you want to suck my dick" Kiss me "suck my dick and i will transfer you to my supervisor.

I realize that this is probably not someone directly from your company, but they are representing your company. I think you need to be made aware of this. As i hope that this is only a one time incident. I have reported the caller as well.

I contact ATT/Direct TV because I wanted to know the speed of my internet, I had to call three different numbers, the last number was to the tech department, he informed me that I had the 1000 etc, I am an HR so all the tech talk is over me.

I informed him that my computer and net is slow it freezes up, he tells me that I can download some link to trouble shoot etc. if I am telling you I that I am having a problem send a tech to fix it, I pay for this service and I want it, I regret switching from COX, you pay for what you get.

I want a tech to come and take care of the problem not me. He (Rob) tells me he going to put it down as a fee of $99 I think not, I pay for the equipment to work and that is what I want, Some one needs to address issues, the contract between is breached, I pay my…

I signed up with Direct TV on 12/27/2018. I have a 2 year contract in my possession. 22. 22 plus taxes only. I have talked to many people who work for Direct TV and I get no satisfaction. 66. I was very upset.

Your company will not honor my contract. But I have to honor your contract for 2 years and pay high prices. I was told by one of your representatives, Patrick, that if I took my contract to a Direct TV store and showed them my contract that I would get the price on my contract.

Well this got me nowhere either. I spent and hour on the phone at home and spent again that much time at the AT&T store. So who can help me? My experience with Direct TV is NOT good. Is there anyone who can resolve my issue?

Thank you in advance for anything that you can do. Nancy Buss