DirecTV

I have only had your service since September and I've had a technician to my home already at least 6 times. My bill is considerably higher than was quoted the day I signed up. And most recently I've had a lost payment to my account which almost cost me service interruption

Our old direct tv box stopped working, got a new box, now there are numerous demand programs we never had before and it includes buffering unable to fast forward thru commercials, and they are the same over and over again. Great,m going back to dish as soon as I can get out of this contract which they (direct tv ) are not holding up there end.

I,m also going to tell every I know about this junk. The first is going to be Costco we’re they sell a lot of the contracts. There service is ok as soon as you can get thru all the limited English speaking people, this is just a money grabbing joke, I,m going to try to get dish.

Can’t replay recordings. Can’t see the picture sometimes because it isn’t clear (not caused by bad weather). Can’t afford to get rid of it. More pricey than explained. They lie.

we called Century link, Jacqueline, and they said there was no order for the Internet, however, 5min later the installer for internet showed up. but it did not work. We called and AT&T. Anna, gave us a new account and said that it would be all ok as of midnite all would work.

The next day the TV did not work internet did not work. they could not find any account for us. we Had to put the old boxes back on to get it to work and after 3 hrs the tech finally got it back on.

so there should be no commitment but no one will take it off. this is horrible to do to people! said that our old account was what the TV boxes are running off of and the account with Internet is a different account.

But they were supposed to be put together into a bundle so it would be cheaper. I don't know what is…

They raised my bill another 50 dollars.i had dish all set up for new service.i called direct tv.they agreed to lower bill by 50 dollars.i cancelled my dish appt.so bill time gets here they take out the full 135.00 dollars out of my checking.call they say next month.i say im calling dish back and if i dont hear from you.for my 50 credit unbelievable you just steal money from people.

been with you 20 years. my NBC channel JUST quit working today- no specific warning etc. - have to wait 3 plus days to get the equipment to get local channels. this should have been provided before service stopped. , I want refund.

will also be looking at changing service to another provider. ever since AT &T took over it has been bad

I have been with you for nine years, always when the bill would go up, you always found promotions for me. Now I am told There are none. I am hoping to stay but I need help

My complaint is that you let Channel 5 be taken off your line up. WHY? We changed our local cable to you cause you were cheaper. At that time we lost our Lexington Channel 8 also lost our FOX Channel 6, and now we have lost another one of our channels.

Is our bill going to show a reduction cause your taking all the Channels off. Would appreciate an answer ASAP.

Hi I called directv to lower my bill and was informed that I have saved enough I have been with you since you bought out prime star and would like to continue service with you but after 2 people informed me that I should find other cable I am thinking of switching my children keep telling me that they will help me and never to old to learn something new dish has specials so does Netflix may have to switch since the people that work for you and my kids all say I should was very disappointed after talking to directv today ….oh and they couldn't find my att account so called to see if I really had one while I was on hold on my cell phone and didn't tell me if I quit before yhe package price is up will cost me more very disappointed with directv today

Julie Corbin

which by the way…

Once again I find that I don't have some channels that I would normally be watching, and again without any warning...…… Not sure why I still have directv. If this type of service continues, I'll be canceling, thank you......

I wouldn’t rate them as 1. Customer Service is terrible and inept. I cancelled on the 11th of the month and they said I had to be on service until the following month because they can’t prorate. I was told I prepaid but they charged me again 7 days before my service ended.

Spoke to 2 supervisors and “what a joke”. They have no interest I. Making the customer happy. Don’t use Directv.

Good afternoon

My name is Grisselle Gonzalez I would like to notify you that I just contacted your 1800 number because you schedule an appointment to be in my house between 9:00 am and 12:00 pm and is 2:00 pm and no one show up to my house 80 Cummings Street, East Hartford, CT (860) 904-9300

When I called all what they say was I'm sorry the technician is on his way. Why no one called to re-schedule for the afternoon or to inform that the technician was running late?

My husband took the day off to be home for this appointment; additionally he had another appointment in the afternoon that he had to cancel because your technician is on the way. I don't thing that is fair that if I am paying for your services I have to accommodate my family to your schedule.

I am sorry but after so many…

My Satellite dish was struck by a falling tree, and was damaged on 12/19/2019. I called customer services on that date, at 1-800-531-5000. I requested a repair technician, to come out and repair or replace the damaged equipment, (to replace the damaged dish) .

Was given an appointment for 12/23/2019. M. No service tech showed up on that date, although I received several text messages during the day that he was on his way. When he did not arrive, I recontacted customer services, and could not get an explanation as to why no one came.

I was given a new appointment date for a service technician to come out to repair or replace the damaged dish. That was today. Again no one showed up to repair or replace the damaged equipment, and again I got several text massages.

I first asked if I wanted…

I have AT&T/Direct TV. It's been mostly OK. I do, however get calls from agents or people affiliated with them, using various schemes to get you to sign-up for more services. I received one this Saturday. This is an abbreviation of what transpired:

1. incoming call from 888-350-9648

Told me he was with Direct TV, had our name and address and sounded, at first, legit, and asked if our TV was working. I said yes, and he said that they were having problems with satellite and that a new one would be moved into the broken one's orbit and that they would need to program our receiver box. (Now, the guys's English had such a heavy accent, I am paraphrasing what he told me ...) He told me to turn the TV off and give his technicians a few minutes to reprogram our receiver. I waited ... and played…

I set up my direct tv online and it allowed me to choose a time and date for installation which I chose. So I waited on technician for the four hours and no one showed. I called direct tv and advised them if this and all they could do is apologize stating they would t be able to come that day and I would have to wait four days to get my installation.

I was furious because it shouldn’t of allowed me to then to choose a date and time which I was available. That’s evidently how they get you suckered in to get their service and then they want to be sorry and offer you money to keep you suckered in to their bull lines.

I will make note of this service and make sure that everyone I know which is everyone in my town to cancel direct tv service

I have been on the phone this morning for over an hour trying to discuss my account with someone. I had one rep hang up on me because I asked for someone in the united states. I need to speak to someone that I can communicate with effectively.....................… SO FRUSTRATED.

DIRECTV has the worst program have ever seen over the years I’ve had DIRECTV over 20 years and over the years and they got worse and worse and worse all the good shows are taking off and is now filled with a bunch of junk soon as my contract is over with I’m through with You!

25 (46%) from the prior bill. After tal/king to the customer service department, an account specialist, it was explained that my contract had run out. When asked how was I to know that my contract had expired the representative pointed me to Line 2 on my bill which does indicate the contract expired on December 9.

This disclosure is NOT vivid enough, hard to see or find on the billing statement. I was completely unaware the wording was there. No other notice of a contract expiration was given except on the statement. 25. I am requesting this adjustment because the notice should have been more apparent.

My electricity provider sent me several emails notifying me of a contract expiration. This is what Directv should do. It is just not right to vaguely inform customers of an upcoming…

please.. Hale MI 48739.. com

I waited for for 4Hrours yesterday for a no show service appointment . I have been waiting since 8AM for an appointment and it is now 11:30 for my appointment between 8 and 12. I just got a phone call saying he would be coming in 40 minutes.

I have rescheduled two days of appointments and work to accomadate your horrible customer service. No guarantee that he will show.

To whom it may concern, I am contacting you today to bring several issues to your attention. I have been over billed on numerous occasions, whenever I call to get my bill corrected your Representatives not only treat me with horrible disrespect, they do not listen to the actual issues.

Instead I find myself frustrated and feeling not only embarrassed but also harrassed and verbally abused. Recently I put a message on the public forum,only to be answered by someone called " Juniper" whom not only took it upon themselves to once again publicly embarrass and ashame me, but

did so disguised as a "consumer" upon further investigation I found this person is not a consumer but an employee of the company. So I must say not only does your billing and customer service department have severe…

Re; SUSPENDED Account 62944845. CAPTIVA, Florida. 33924.

We live in England but spend 3 months of each year in Florida. For 12 years, since 2006, we've enjoyed DirecTV for THREE MONTHS of each year have successfully suspended the DTV service between April and December each year when we return to England for 9 months. We have been aware since 2006 that DTV's suspension Policy only lasts 6 months max (DTV Rules), so each October (the 6 month deadline) we have had to re-suspend DTV until the date we return in January each year. No real problem for us until this year.

In April 2019 we settled our DTV account leaving it in CREDIT by -$63.54 and suspended the DTV service until our return in January 2020 - or so we thought!

On 25th October this year, the day before the 6 month reconnection…

I was sold Direct TV at a WalMart store in Belleville, MI 48111. I told the salesperson, the installation scheduler, the installer, the sales person manager that I live in a manufactured home community and all cabling has to be under the house.

I told that to the sales person, their manager, Direct TV Installation Scheduler and the installer when he came. I had back surgery and had back restrictions and couldn't be outside supervising. The next day when I was being picked up to go get prescriptions, all of the black coaxial cable is wrapped around my light grey house.

Holes were drilled through the siding and interior walls in violation of the community installation requirements. I called and customer service transferred me to the risk/damage management group that opened a claim…

Customer service was terrible my bill is to high I've been a loyal customer for 15 years plus never missed paying on time. We are getting treated like nothing we pay extra for Sunday ticket never offered it to be discounted or free but once in 15 years we have had enough. Very upset customer

Called AT&T regarding Direct TV errononious billing in June/July.

Second phone call regarding this and between the two phone calls, there were so many inconsistencies. Plus, the supervisor in the second call was rude. She quit answering my questions and 30 minutes later when the chat was going to end she quickly answered my question with her ID name and asked if there was anything else and

didn't give me a chance to reply and said thank you for calling …… She did this on purpose to show in the call log that she answered all my questions but there was a huge gap where she refused to talk to me while I left the chat line open.

My husband bought a dish and receiver from Craigs List and he called to get the receiver activated which was done with no problem via phone. 00. I called and was…

Billing department has wasted 10 hours of my time over 3 months making me go over and over trying to get me to pay a bill that I owe nothing on no one will help us they keep saying they have zeroed the bill out over and over we get more employee numbers and reference numbers that mean nothing we were customers for over Seventeen years just cannot afford a bill over $150 a month for TV do not make that kind of income now along with false bills I keep getting more and

more threats of sending my bill to collections 17-year customer was never late

I have had your service for many years. However, in the past 10 weeks has been inoperable on ten occasions . Nine repair technical men have come and "fixed" it. We will see our 10th repairman tomorrow. The problem is the SATELIlTE DISHI . I want a new Dish TOMORROW! Your people should have done this after three techs came unable to keep service operable!!!!

Ten repair attempts is EXCESSIVE in any reasonable person's opinion.

To make matters worse, we have often been without SUNDAY TICKET, Monday night football, and Thursday night football. DIRECT TV should give me a credit for the cost of Sunday Ticket for the inconvenience and the WORST customer service I have ever experienced.

I know I can't be the only customer who has had my experience. Is this really the reputation AT&T/Direct TV…

I have been a loyal customer for many years, now I have decided to cancel service. It had to come to this due to continuing issues with the equipment and the service. When I called and complained over a period of 3 or more months yet again I called and was informed that a technician was scheduled and never showed up.

Mind you no call nothing. DirecTV waited 2 days to get in touch with me. I called them up and informed that I wanted to cancel. It is a shame that I paid to much and asked about lowering the bill.

Not even this was sufficient. I am calling complain I feel I wasn't informed that I was under two year contract and due to the. Issue I shouldn't have to pay $480. I was very upset I am sending payment for last month

The first call to Directv customer service was placed on Sunday, September 8th. The agent was quite agreeable and told me that a new receiver could be and would be dropped off the following day, Monday, December 9th by a Directv service representative.

I told the agent that I was not able to be home due to work-related obligations. That was not a problem, and the boxed satellite receiver would be left under the eaves of the attached garage. I have two receivers listed on my account.

I was told to recycle the previous receiver due to its extreme age. I have had a replacement receiver since that time and it was working but cut out suddenly one night. We have a signal coming in the current newer receiver (less than two years old) but that newer receiver does not process the incoming signal.…

On November 6, 2019 I contacted Direct TV to see if we could get a wireless Genie in our apartment in our garage as my in laws had recently moved into the apartment while their house is being built. I let my mother-in-law speak to you as she knew what they wanted.

During this phone call myself, my wife and my father-in-law were all present and your agent was on speaker phone. 00 charge. She put us on hold and when she came back the fee had been waved. My mother-in-law specifically asked if this was going to put us into another contract the agent said no there is not additional contract with this…

Service is horrible! I have to stream all TV. I've worked with that provider to fix all of my issues there, I am a former IT guy. Yet with full WIFI service and only one TV on all I get is buffering.

So tired of this service and to boot they raised the rate $10 a month for something that doesn't work correctly! Cable is coming soon!

I had DirecTV installed when I moved into my new home 2 years ago. I had noticed there was a dish on the roof on the back of my house, but assumed it must be a competitor's since the tech installed a new dish on the front of my house.

I had to get on my roof for the first time 2 weeks ago and noticed it was a DirecTV dish. Why? When I called and asked I got the run around. I now have 2 dishes bolted through my roof from one company.

I am very unhappy about this.

As I have told customer service on three occasions, the last 3 or 4 months the issue date of my bill is the last day of the month, I received the bill on the 10th of the next month, as I did today and it is due by the 21st of the month.

There is almost 100% chance that you will not receive the payment in time if I put it in the mail today. 25. This is unfair, unreasonable and borders on a violation of consumer rights, that may result in a class action suit. 25 late fee.

Does the word unconscionable mean something to your legal staff?? And by the way, yes I am an attorney.

Horrible experience every time I call my issue has not been resolved I get reps that disconnect the call including supervisors My issue is not yet resolved and I’m to the point to file a complaint with BBB

Hello, my name is Stacia Murdock and my account number is Account 262926872. I was a loyal customer with Directv for two years. 71. 71 and my service would be disconnected on November 27th at the end of the billing cycle.

I received an email on 11/15/19 from Directv stating "we hate to say goodbyes with the following promotional offers". 99 per month of the select package, a $200 AT&T Visa Reward Card and five premium (HBO, Comamaxx, Showtime, Starz and Epix) channels for 3 months at no additional charge.

This email prompted me to call and rejoin your service. In order to…

Closed my account and sent back equipment that they say they never received. Now being harassed by collection agency.

I am upset i had a appointment to have my service moved to my new address today 12/7/2019 between 8 and 12 this morning and i found out it was canceled after being up waiting on a call and for a tech to show up at the new address 1961A Plum Point Road i do not like the inconveince it has caused me they have rescheduled the appoint for wednesday the 11th of 2019 i really wanted my service done today because i am at home .

Would like to put 0. I was silly to believe my problem would have really been addressed yesterday. I should have known better. Look at my chat line with Sophia yesterday.

Only 1 star because you have to. I am attempting to disconnect my Directv. 1) I got scammed into a promotional cost that ended after 12 months. Was not told it was a 24 month contract with regular rates being applied after 12 (it is on my agreement but the print is so small I did not read it while at Walmart).

Took triple the amount out of my checking account on the 13th month and bounced all sorts of things. 2) I got laid off about 3 months ago, and FL only pays $250/wk in unemployment, got a job but it is part time making $1000 less per month than I was 6 months ago.

They have nothing lower and in FL force you to pay an extra $9 for sports channels, whether you watch them or not. So many commercials most shows are unwatchable. I am informed I will be receiving a bill for $180 which is…

I have never known in 41 years watching TV how TV could be so f****** impossibly hard to watch with DirecTV all I do is push buttons on the remote can ever find a channel what a pain in the ass DirecTV has got to be the worst f****** TV things you could ever buy especially when get TV for free I hope the United States of America comes to their senses and never ever use the DirecTV for anybody they are the f****** worst I wouldn't f****** use DirecTV anymore if it was free rate this one to five stars are given a - 4 and 1/2

I have been a costumer sense 2011, I have always had good standing with direct Tv however I got behind in June of this year and because I get One check a month it has been very difficult to get it caught up,I try to pay extra each month,but your company adds so many charges that even thou I try to pay extra it isn't helping at all, I have asked if my billing date could be changed to the 4th of each month so

that my bill won't be 10 days late each time but Your customer service supervisor says NO. 2019 you shut off my service because I owe $108. really i called on the 15th and told you I'd pay that amount on the 4th of Dec.

I was told that was fine but you'd charge $15 more and I said that was fine Yet you still turned off my service . Now I can't get service restored until after the…

My TV was freezing up intermittently. Technician showed up early October. He said RG59 cable was used and should be RG6. Another technician in the past had to do this because I haven't touched it. Anyway technician told me there was a wireless system I probably qualified for so I said I'll just cal Direct TV and set that up. I did.

Direct TV said someone will contact me for appointment to do the upgrade. After 4 weeks I called back and Direct Tv said it usually takes 5 to 7 weeks. Waited till end of 7 weeks and called back. No record of upgrade being set up this time.

They set me up for an appointment for November 27th from 8:00 to 12:00. (5454836028A) Nobody showed up. Called Direct TV. They didn't have a record of the appointment. Got cut off. Called back. Got another person. They…

Problem,Getting my bill correct,I have prices from 119.95 to 189.95,talked to customers service,they are very nice Being told one thing,and getting the bill that says something else,Talked to Mary on or around oct 20,that phone lasted over hour and half.She said my bill would be 119.95 plus tax,bill today 206.00.Please fix bill on what I was told,you can listen to the phone call,it says it is recorded? Last confirmation 5344882086,from Memi today.Just tell me what my bill Is going to be,and then I can make a decision.Thanks

Worst service.. My service goes out every month.. I never received a credit. Technician comes out and a month later no service.. Direct Tv needs to be put our of business and made to pay back all the money they still every month.

I am so tired of this all I want is my credit so I can discount my service

DirecTV is an aggressive corporation that cares solely about it's own income. The DO NOT (apparently) ALLOW you to remove yourself from their voracious stream of unwanted mail solicitations, begging for your business. There is no apparent way to get them to take your name off their mailing list ("begging for business list"), and if you're a customer of AT&T, you are considered just a pawn, ripe for their unremitting waste of money in the pursuit of new customers for their pathetic service that--compared to cable, which I have--is pathetically undesirable (you have to mount an dish antenna, which is good for getting TV if live in the outback, or manage a farm...

I have spent 2 months explaining that I have paid my account and they still haven't applied my payments. They shut my tv off today and told me there wouldnt be any interruption at all. I spent all day trying to get my service turned back on and no gave damn to fix it.

I talk to collection witch they are rude and see I have a dispute on my account and still wont turn it on. It's bad enough they are over charging me and charged me 5 time for service interruption. All I want is for my balance to be cleared and my tv back on.

What joke this company is.

After setting up direct TV service I recieved an email confirming my order. Upon review of the terms of service I was not comfortable with the agreement and began attempting to cancel the order. I was given the run around so to speak by several reps and have yet to receive confirmation that this has been canceled.

One gentleman even hung up on me. The supervisor informed me they don't have the ability to send an email regarding my cancellation. This is borderline malicious business practices and hands down one of the worst experiences I've had in dealing with any consumer based business.

Its obvious Direct TV is preventing the customer from canceling within the given period to rescind their contract by making it so difficult to reach them. I could have been convinced to stay with this…

Your Korean TV programming is sporadic in it's scheduling of programs. It is not only inconsistent but it changes the names of programs/series we have been recording which causes gaps in the continuity of the series. Right now I am watching Section IV on MBC until 6AM tomorrow morning.

The King of Mask singers and shows that were supposed to play during this period got totally ignored by our DVR. ). I am pretty sure that Item is not the name of a series, but if it is why does it occur only occasionally?

It's as if the people in charge of the Korean channel do not know anything about the Korean Networks we pay for separately. If you did that to American programming you would fired.