DirecTV

my complaint is how can directv charge someone 656 dollars when they never used them and had the equipment returned to them this is unfair and now on my credit report and to me this is unfair and nobody wants to talk to you about it so what is a person suppose to do when they don't have kind od support so why am I beening charged when I never used it

I ended my account before the 2019 football season started in July they Early charged me five times so they keep saying I owe them 181 but they said the 28 bucks times 5 would be returned to me cover most the bill and I would pay the rest still has not been solved every time I talk to someone they just hang up our say be fixed next bill 4 mouths later here we are.

I am so sick that everyone I called this company my called is sent to call centers around the world and my matter is never resolved. They have limited to what they can do. But they can take your credit card information.

Image your information given to thousands of call center from out of the USA. Must of the time I cannot understand them. This is very frustrating to me. I called today just for a telephone number so that I can speak to the proper staff and the phone was hung up after I explained to them that they were limited to viewing my account and wish for a telephone number pertaining to a collection account dispute.

All you have to do is pull up my chats and phone calls to understand my frustrations. I cancelled my service on june 6th and than receive a bill for 145.13 for the time period of 6/7 to 7/6. I did not even have your service at this time because my equipment was sent back on 6/10 when I called and talked to someone they said they would review it and get back with me ,but instead they send my account to a collection agency. This is without a doubt the the worst service I have ever experienced. I also have direct TV at my second location which I will cancel. Probably will never hear back but I tried.

Thomas stokes

All we want is two new receivers and a technician to come to our home to install them. Been on the phone for 3 hours and got no where. Extremely frustrating to have to go thru this - 3 hours on the phone and 5 customer service agents.

Tvs lost connection to the dish. Tech came and resolved the problem. Got email from Directv that I signed for a warranty service, which I did not. It must have been hidden in the confirmation of service I signed on a signature pad.

Tech did not have paper forms and assured me it is only to acknowledge that the service has been performed. All of it is a scam and a typical Directv smoke and mirros. Have been with them 10+years and have enough.

Will be calling it quits.

I purchased Direct TV from Sam's Club in Rocky Mount, NC on Nov. 1, 2019 and on Nov. 4(monday) the installer showed up to install the devices. He was to install the dish plus 3 receivers, but he left after only installing 2 of the 3! He said he would be back in an hour or so, but he still has not returned! He left me with out my cable internet which caused me to loose my Vonage internet telephone service. On Tuesday after my attempts to contact Direct TV, with not results, I disconnected Direct TV and reinstall my internet access! Until this morning the only thing I have received was a BILL from Direct TV! I then tried to contact my install, which I did. He now is trying to get me a telephone number to call Direct TV to get authorizing for him to come and get their equipment!

Never have I…

We cancelled our service August 2019 and had spectrum installed august 12. All equipment was returned on august 27,2019. No one has come to remove the dish, it still remains on the property (520 Forest Hill Dr Oxford MI). I received another past due bill, Oct 27, 2019.

I called customer service, a dispute is being filed. 07 credit balance and a master card related to this account. The dispute number is 089-NVG589. I have asked that this late payment be removed from my credit report. I am very disappointed in your company and would l not be surprised to see a class action suit against you in the future.

I would appreciate your immediate and expedited handling of this matter. I always paid my bill, now I expect the same curtesy from your company. Wanda Ganfield

I ordered new direct tv service in May after suffering many years with the poor service provided by Charter cable. we keep getting a "no signal" message on the screen and we are unable to watch our favorite programs for days at a time because the box has gone out.

We have had direct tv for 5 months and we've gone through 3 new boxes. I've had to take 3 days off work to sit at home waiting for the direct tv technician to come out and replace our box.

That's money I am losing while direct tv continues to charge us additional fees to come over and fix their faulty equipment. Dial up internet was more dependable than direct TVs supposedly state of the art equipment. Next time it goes out I will promptly cancel my direct tv service and order cable from a competing company or we will simply…

I called & cancelled DirecTV on 9/7/2019, I ask for a box & label. I'm disabled so it's hard for me . I told the guy I was not mad dish service is much better, he said his manager was on the way would I please hold I said just cancell my service Dish was here installing the equipment.

The manager was blowing my phone up while dish is here,, I also ask the guy to send me a box & label. I did not call back until 2 weeks later, because I had not received a box or label!

I was told my account has not been canceled! I was still being charged! They had no documentation saying I called and canceled, nothing!!! That's pretty bad! So since 9/7/2019, when originally called & canceled I also told him I need I need a label I already have it boxed!

So I have called back 3 times requesting a label!…

I was told by a customer service rep. That there weren’t and NFL Season ticket discounts available but told me. If I paid full price for the NFL season ticket. They would give me the sports package for 6 months and the NBA season pass both at no charge.

Also told me she would fix it so I would set them up so neither would auto renew. Well now I’m being told that I am not going to get the NBA League pass because it was only set up not to auto renew.

Even though I’ve never subscribed to NBA League pass. The NBA league pass and the sports package (which was set up on my account) were an agreed upon package with me paying full price for the NFL ticket. Please call me. Eric Houston 209-787-0227

I was told by a customer service rep. That there weren’t and NFL Season ticket discounts available but told me. If I paid full price for the NFL season ticket. They would give me the sports package for 6 months and the NBA season pass both at no charge.

Also told me she would fix it so I would set them up so neither would auto renew. Well now I’m being told that I am not going to get the NBA League pass because it was only set up not to auto renew.

Even though I’ve never subscribed to NBA League pass. The NBA league pass and the sports package (which was set up on my account) were an agreed upon package with me paying full price for the NFL ticket. Please call me. Eric Houston 209-787-0227

This is the e-mail I sent.....

I am a longtime customer of Direct TV but I’ve now come to the point where I will be seriously deciding to switch to the dreaded cable company due to such excessively poor customer service. Our service has now been down for 2 days and after 4+ hours of waiting on hold for a simple response from a live person, I’m fit to be tied and obviously beyond frustrated. To be placed on hold time in and time again, hearing an automated voice tell me that we’re experiencing longer then usual wait times, does not excuse waiting 2+ hours then 1 hour 2 separate other occasions before I have to hang up to “charge my phone”. This is unacceptable and the worst type of service I’ve experienced in my 60 years of life with any business. Additionally, being employed in a career…

My screen says "weak or no signal" Automated help line says unplug box, it will re-boot. It does NOT reboot. I continue as instructed, am told I will be connected with someone who can help me. "due to volume" wait time will be 10 minutes. After 30 - 45 minutes, I hang up. Try again later. Same routine, same results. NOBODY ANSWERS ! ! !

Will someone please CALL ME 352-585-6502 so that repairs can be scheduled.

Frank Marlor 4240 Tacoma Ave. Spring Hill, Ave.. 34609

352-585-6502

So far I have been on hold for 49 min and 21 seconds waiting for technical support. I was disconnected the first time I called. Your phone system is a nightmare to get through. My tv is telling me I need a new Genie hard drive and to call ext. 923.

Worst customer "service" I have ever witnessed.

I am so sick of direct tv, Have had service since August of this year and have to call at least once a week because the equipment is not working, they are liars and thieves. I WILL NOT PROVIDE YOU WITH MY EMAIL, SINCE I CAN'T HAVE YOURS Direct tv is like a bad FICO score -0.

I have fussy pictures and have called for technical support but was on hold a total of 1 1/2 hours with no one answering. It is Saturday, November 2, 2019 at 2:39 pm. I would appreciate someone calling me as soon as possible. 832-309-2300

(3) Set one up to receive all the channels the rest he set up for hd only channels. WELL today the hd channels are not working properly. The regular channels are working fine on the one tv set up for it.

I have spent the last hour trying to get in touch with someone at direct / att to fix this problem. I am sure ti is an easy fix I just don't know how. I would recommend to anyone needing tv other than the old antenna style to look else where for tv.

Since att took over direct it has gone to SH$$ I have had direct tv for approx. 15 yrs never had a problem. Well I do now. And I will be looking for cable to get tv.

It takes over an hour to get a “customer service” agent on the phone and then be subjected to long questionnaire delivered by a beleaguered person.

To get onsite premises support is a PAINFUL PROCESS.

We pay AT&T / DirecTV approximately $11k annually only to get this level of “support”.

There should be PENALTIES & LEGAL REPERCUSSIONS for AT&T / “DirecTV”.

And they have the nerve to say “we value you as a customer”.

I call that for what it is : Bullshit.

Direct tv charges us $270/mo! I called to cancel and was told they do NOT give refunds (we are paid through Nov 2019) and guess what??? They will NOT reimburse the money (that is ours) per their policy!!! No wonder Direct TV is losing so many customers!

I wonder where the extra $50 goes???? Very unhappy!!!! Can't believe we stayed with Direct TV so long!!!! Grrrr

Attempted to change service area, could not understand the tech, she could not follow simple English for address, Before At&T took over, could change service address with a simple phone call done in minutes not hours. BRING SERVICE BACK STATE SIDE AND OUT OF THIRD WORLD COUNTRIES FOR GOD SAKE!!

Had 3 different installs of dish and poor service. Later had medical bills that made the paying bill a problem. Reached out to Loyalty department for help. I was told to disrupt the service and in September call back to disrupt service to extend to contact end date.

In September called to verify the disruption and was told the info I rec was bad. This was checked and found by Direct to have been misleading. Hardship with medical bills I have 4 pages of Badge and ref #'s of contacts to help wave the early termination fee and or split the balance.

I agreed on splitting the fee but a manager was to call me and never rec a call. Upon no return call I called to continue to pay the bill. Agent had no documentation of the offer. I have made attempts to work this out only to get nobody that is…

November of 2017 I signed on to DIRECTV. I did so because I was told by the Loyalty department that they would welcome me back and they would be very competitive. At the time I believe DIRECTV was not owned by AT&T.

I had a bundled price from Xfinity which included Cable and Internet. Since DIRECTV did not have internet, we determined I was paying about $55 to $60 per month for Xfinity TV. 00 per month and would raise it after the promotion period to $85 to $90 per month.

I told them I was not interested in playing games with pricing and I wanted a fixed price for the two year contract. We agreed on $55 to $56 dollar for two years. I also told them I was a snow bird living in Florida and needed to suspend the service every summer for four months.

They said this was no problem but I…

I have been a customer for 25 years I am changing service had appointment set op took off work lost 1/2 day nobody had curdisy to call waited for nothing called following day they told me I would have to wait 72 hr to get rescheduled someone would call to reschedule I have waited 4 days no call and all I needed was recever changed thought I would be treated better

Was promised credit 99.00 because of error on Directv part. Never received was told it was denied because promos exceeded the 1000.00 credit limit. Ridiculous.

I was getting my TV service from Comcast as a bundled package with internet. I talked to the loyalty department at Direct TV and they said they would match the price (approx. $56 per month) provided I signed for a two year contract.

They told me the price would not change even though I suspended my service every summer for four months and that when I returned to call and the billing would be the same,( I would have to commit for the 24 month period). 00 per month and suspended my service for 4 months during the summer. 00 per month. 22.

When I called customer service they said that the promotion period was over and I was not…

00 visa card either

My tv is not working, set up an appointment Saturday and waiting 6 hours no one showed up. Called three Time since that to no success. Now they told me it’s a $50 deductible on this protection program I enrolled in. Horrible customer service!

Tesha from Lubbock Texas wouldn't allow us to cancel our account without charging us another month. They say the bill is a month in advance and won't prorate. Apparently this is the only company in the world who does this.

Ordered upgrade technician arrived at 2:30 appointment was 8-12. Installed genie system. Left and it does not work. I am so mad. I have called and scheduled my now second appointment to fix the problem. The company contracted to do service for direct tv is HORRIBLE THEY KNOW NOTHING.

THEY ARE STUPID STUPID STUPID

I cancelled my DirectTV account on October 14, 2019. At that time I was told I should receive information on how to return your equipment to avoid being charged for it. I called again on the 21st to find out why I hadn’t received the information.

After sitting on hold with customer service for over an hour, I was told that they would send it to me immediately. I know for a fact you have my correct email address as you are sending me multiple emails trying to win back my service.

As of today I still don’t have the required code in order to return your equipment. I need the code to avoid the charge for not returning the equipment.

Also, I was told that the only way that I can receive a refund for the remaining credit on my account was on Aimee prepaid Visa card that would be mailed to my…

Ordered upgrade technician arrived at 2:30 appointment was 8-12. Installed genie system. Left and it does not work. I am so mad. I have called and scheduled my now second appointment to fix the problem. The company contracted to do service for direct tv is HORRIBLE THEY KNOW NOTHING.

THEY ARE STUPID STUPID STUPID

What is going on? I'm watching the World Series and my screen keeps getting interrupted with full screen advertisements/previews of shows!!!

Being lied to! Added tv to another room was told on phone VERY CLEARLY IT WAS A 99 FEE TOTAL ! TECH CAME SAID IM GOING TO DO WIRELESS I DONT HAVE THE EQUIPMENT ON THE TRUCK BUT YOU WONT BE CHARGED GOT THE BILL WAS CHARGED 2 FEES FOR 99 THEN CALLED RIGHT away THE PERSON ON PHONE SAID THEY WOULD REMOVE IT NEVER DID!

when I was contacted to switch to direct I was told I'd get 300 in visa cards got 100 called about that spoke to someone who said you will get another 100card never got that either !!

In 1st. Year of 2 yr contract with guarantee monthly price for 12mos. 00 a month for equipment. I HAVE spent hours on the phone with customer service, who agreed the charge would be removed to later find it wasn't..

For 3 months I have tried to get assist from this company unsuccessfully.

Customers are being overcharged if they disconnect their services and close their accounts. My mom closed her account on September 26 which was the start of her billing cycle and she was charged for the entire month through October 25 for her final bill which was 29 days more than what her service was.

When my husband and I closed our account, we were given a pro-rated bill yet they told my mom that they do not pro rate the final bill which is a complete rip-off. My mom was never told that the bill would not be pro-rated when she called to cancel service.

Their charges are outrageous in cost and loyal customers are given no consideration as new customers get huge deals. It is also almost impossible to get to a person on the phone.

I was due to upgraded receivers, so i made an appointment for a tech to come and change them out. I was given a window of 12-4... They never showed up. Never called, never notified me or anything. s. I took off of work for this and lost a days pay).

They then rescheduled the appt. m. This time someone showed up, sat in his truck for about 10 minutes, never called. m. Well guess what.... No one showed up AGAIN. After calling customer service numerous time, no one has an explanation for me.

They just keep transferring me to another agent. This is completely unacceptable. THREE CONSECUTIVE TIMES IN A ROW, NO ONE SHOWED UP Not to mention, I took two days off in 1 week to sit home and wait for them..

and I don't get paid to take off

We pay premium money for substandard service to the tune of $200 per month.... what happened to your service? I will be determining how to cut you morons off as soon as possible. Such a disappointment.

00 thank you. They are sorry that i will cancle my account but understand. Thats crap customer service. If you do not want customers just say so. Call att customer service they try but the computer system is so much of a screw up system they get lost and it comes back to me to start over. That is crappy also.

So when my next billing cycle is over if nothing is done to help i will be getting another way to watch tv.

69. I have called or talked to at least 14 people, and spent a total of 7 hours and 37 minutes trying to get my over payment returned. It is not Oct. 00 and still not a dime returned to me.

We live on a fixed income and are retired. It would really help us out if you could please return my monies as I really need it. Phone no is 281-948-2889. Account no. is 140558599. Sharron Rudnik 20069 Emerald Oak Ct. Clinton Township, MI 48036.

I know you probably won't return my monies, but I thought I would try. Thank you.

I’ve preferred an additional receiver In July 2019 it’s now end of October and I still don’t have my order I’ve been getting some many excuses I’ve called daily to speak with supervisor and made a complaint with corporate still nothing has been done , I’ve also tried canceling my service I was told that I would owe money been that I signed a lease, don’t to mention I’ve been getting charged for something I DON’T HAVE .

I can’t play recorded shows in other rooms recently. When I called the 800 number all they do is try to sell a $99 service contact. It’s a software issue not a hardware issue. They will NOT connect you to technical support.

Horrible buffering of movie purchased. Terrible. Never buy movies on DTV.

I recently called about my bill i was transferred numerous times and no one was able to help me my call got disconnected i had to call back and still wasn’t a great outcome as a loyal customer for 8 years they could not work with me. The staff was not very knowledgeable.

Want to cancel showtime today. Can’t for 4 days. On hold for 30 minutes. Can’t get an account balance. What kind of company are you running.

99, I agreed and was told by her to call by 10/22/19 to cancel the NFL ticket so I wouldn’t be billed for a season. 94 for the NFL package. I called CS to rectify the charge and it took over an hour or more, four CS reps only to be told by a supervisor (which I asked for after terrible service and

multiple calls) that I was billed a onetime charge and not installments so I cannot be issued a credit if I cancel the NFL Ticket. I specifically stated that I did not request a whole season subscription and they agreed but stated that the CS rep unfortunately billed it has onetime and I had no recourse for a credit.

This clearly was a mistake by the CS rep since I never would have agreed to that charge or full subscription and the supervisor admitted that I only asked for one game on the…

All day 10/7/2019 you advertised Star Wars on 245. We were watching and suddenly baseball startes showing. No all people like baseball. So we went to 245-1, baseball. Why are you showing baseball on 4 chanels. This sucks but is typical of your service.

I am 85 years old and on a fixed income. 99 from Direct TV. 75. Instead of giving me my service on the Select package they put me on the Choice package. They also enrolled me in autopay, which I did not agree to. 00 per month. 00.

Now I am stuck on a 2- year contract for a service that I did not order. 95 per month that I had ordered. I have always used…

This is going on month 3 with this problem. We couldn't watch tv for 6 days. A technician came out and it was determined we had a bad receiver. He changed it out and the old one was sent back.

The next bill showed us cancelling service and then asking for new service 6 days later. WRONG. Supposedly they "credited" us. Again, it happened. Friday, 10/4, my bill was $400 + because Directv is still billing us wrong. Again, pay the $400+ and we have a credit of $250 ready for next month's bill.

I called this morning and now my bill is over $700's. What the ____________ is going on at Directv. I haven't cancelled and I surely haven't had service in a week now. PLEASE call my cell number, 678-246-4187, today and let me know what is going on.

If not, I am going to call an attorney as you all…

24. 00 to have service restored. On Friday they turn off my service again cause they said I had a balance if 97 in which I did pay. 98 but the rest was gone. I was told before my services was interrupted that it would take 2 billing cycles.

The representative stated that he did not see any record. I gave him the file number and the representative that gave the credits. Direct TV is doing some low down stuff and the number listed on the letter is not valid anymore.

This was a scam and I am contacting a lawyer about this.