DirecTV

Wife and I have had AT&T wireless for 25 years with no issues. We are Costco members and we’re offered after the merger of AT&T wireless/DIRECTV and AT&T U-verse through Costco. The combine billing that they offered has never worked in the eight years we have been subscribers due to wireless post billing and direct and U-verse pre-billing.

In the eight years we’ve never had the same monthly bill from DIRECTV two months consecutively, even after eliminating all the promotions, which should be investigated by the FTC for fraud. As every time you adjust your account to an amount, they confirm by phone, one never received anything in writing, as does the rest of the world business.

On December 14 I finally called loyalty to let them know that I was about to go with another streaming package…

Back in October I received an email that the NBA League Pass was going to automatically renew. The email stated that I needed to call by a specific date (I believe around Nov 7) if I want to cancel. I called and spoke to a woman Directv Customer Service Representative and said that I want to cancel.

After a few weeks the service did not disappear and I continued to be charged installments. I then called a second time around the beginning of December and spoke to a 2nd representative and told them I had called in early November to cancel.

They said they cancelled it for me and I would not be charged any more installments. The service did end but the installments kept coming. I am now paid in full for the NBA League Pass but have no service.

I just reached out to the Service Reps in text…

Had an appointment for 12/27.12-4pm. Stood up. In process of working though getting tech to site, customer service passed me off to dealer(200 miles away). Eventually after dealing with automated system, that is irritating and ineffective, Rescheduled for 1/2 at 12-4 . Confirmed appointment at 11. Reconfirm at 3:40 they were still coming. Starting at 4:20, spent the better part of 2.5 hrs on phone attempting to confirm technician was still coming, received call at 6:50 from dispatcher who said technician fell and broke his leg. Yeah right and the dawg ate my homework

Not sure if technician will show up 1/3 from 4-6.

The cable industry is in stiff competition with the airline industry for winner of poorest customer satisfaction

Worst company ever. Wasted 10 hours trying to get them to add a package and they told me tech support needed to do it. Tech support didn’t show up two times. The third time he showed up and said that there was nothing he could do, that it had to be added in house.

Also, after the dish was installed there was no signal and my 89 year old mother went without TV until several days went by and I could get a friend to help.

We are still unable to watch the Kansas Chiefs games in Nixa, Mo. please address this issue and add CBS back to our programming schedule. This is NOT acceptable for what we pay per month for Direct TV.

This company has absolutely no right to even a 1 star. It took me over 2 full hours talking to people that I couldn't understand just to update my auto pay. Totally amazing! AT&T takes it over & you can't call one company to do an auto update pay.

This is a prime example of why one large company should not own another large company.

14. My last DirecTV service order incurring any contract was in JUL 2018 for 24 Months (End contract JUL 2020), under order confirmation #288474693. On SEP 2021, I had a bad/failing receiver replaced (Receiver Ser#A55LF8CR110764, Deactivated on SEP 10th, 2020), which was returned to you promptly.

The bad receiver was exchanged with Receiver Ser#D55LG9ME110383, and activated on SEP 10th, 2020). I moved and placed my account on suspension MAR 22nd, 2022. 14 of Early Cancellations Fees. This is incorrect and I am not paying this fee.

I have all documentation as outlined above and will be seeking assistance in fighting these false charges if you do not promptly eliminate them from my closed account. I am shipping the following receivers back to you via Fedex, Ser#D55LG9ME110383,…

Hello, I disconnected my service with DirectV on 11/6/2022, The bill cycle end on the 7 or 8. 65 for December bill. and change. I call and they told me to speak with cancellation department and they cancelled the service on the 11/06/2022 and voided all charges.

Conf number KS266G was given. Spoke to Tara (didn’t get a email) Ashley cancellation, stated I working get a email, but to call back Tuesday or Wednesday. 66 cent, but she was going to take care of it, after that I keep getting bill for services I do not have, and they are still producing these bill for the DirecTV service which I do not have.

I really don’t need this to impact my credit score at all. No one willl do anything by it.

Should be zero stars. Before I call 1 800 531 5000 again I think I will just get my gun a0nd shoot myself in the foot. That is how bad the the experience was for an error code 772 message (dish problem).

On today I noticed the Directv boxes are not connected to the TV anymore they lost signal. I have a bill owed I was willing to pay the bill if the boxes could be synced back to the TV and they refused to get them back online as I asked.

I spent hours on the phone with RUDE agents even ones who hung up and did not call back after doing so. Yes, I was rude because I was treated VERY poorly in this situation. I spoke the loyalty team and they were even rude.

00, which I had no problem in paying if they could get my boxes to sink back together. I knew something was not working as it should because I did not even have the message to call the number to restore the services. 00.

But he was stuck on getting money for something he knew was not going to work right. how when they are already…

I first called on December 5th to report that the cable from my satelite dish to the house was damaged when the people pumping my septic tank dug in the wrong spot. I was basically told I didn't know what I was talking about but that I was due for an upgrade and they would send me a new receiver.

No service call was scheduled. On December 7th I called again and this one said they knew there was an outside problem and wondered why I was sent an upgrade. Apparently, no service was yet scheduled. On Saturday, December 10th, I called and was finally able to get service scheduled for December 16th!

So I took the afternoon off to be home when they arrived between 12 & 4. At 4 I got a call that they were delayed and that I would receive a call when they were coming. No call came.

I called…

You took my local Fox channel off my Directv service 2 weeks after I activated my service. I mind that as I am 75 miles from a antenna. I got Directv Stream for the locals.

I asked to disconnect my tv and internet service 12/19/2022 and the customer service said that I have to pay contract fee because they change the tv box early this year. I called customer service back then early 2022 because I am not getting reception for tv and they told me that because the boss is very old, more than 10 years old they have to update it.

Why will I have to pay for this service now, I never saw this agreement, I never signed any paperwork for Contract service. Not my fault if the box they gave me is obsolete for them to service or repair.

I did not damage the tv box. Please do not charge me anymore, I have been paying lots of monthly fee for a very bad tv and internet service. 00 SSI thank you

Rude technicians...faulty equipment.. You do all the work and they don't care.

Install No Showed on 3 different occasions in a row without notice. Unbelievable to me. Decided to go with Dish afterwards, technician showed day of.

My girlfriend wanted to get on the direct tv account that I had had for 4 years. You guys changed it and put the account inher name without my approval or consent. Thus payments behind since I was unaware. Causing problems between my girlfriend Rebecca Root.

havw problems loggibg in my account. Had credits feomodfice if the president. Will set this quickly. com 417-351-7911 Prefer email toxomunicate

Kept on raising my bill. talk to them about it kept on putting me on hold and hanging up after having service with them for about 4 years. Thank you for screwing all over combat veterans..

I had appointment today for service from 4-8pm nobody showed up Nobody called I received a text at 3:12 saying technican was on way 4 1/2 hours later nobody showed up This is horrible service I pay my bill I have insurance on account I am not happy

We are tired of not having CBS. At least give us a discount.

I called this today to pay my bill I talked to Vanessa phone number 585-416-0894 said dish raised my bill I said I'd go elsewhere she set me up with DirecTV for the same price I was paying she said my contract was up with dish it's not they supposed to hook up service on the 13th of this month cancel that dish did get paid but she lied to me it was fraud Calvin Davison hondagoldwing66032@yahoo.com

Multiple weeks we have haven’t had any CBS local affiliate tv. That’s no college football on Saturday, no pro football on Sundays and no evening programs we enjoy during the week. I really don’t care what the local affiliates problem is.

I just would like to have the programs my family enjoys restored. If I could subscribe to streaming I wouldn’t be even writing this letter. I wouldn’t be a Direct tv customer anymore.

We have spent 2 hours talking to 3 different Directv customer service reps. to try and set up an account where we can view our bill & sign up for paperless billing. None of them could set us up (ATT's fault not theirs).

If they tried to send us a passcode via email it wouldn't go through. I had a code sent to us through the mail & the code was rejected as invalid. I know other people have complained of the same thing.

ATT is so inept it can't seem to fix the problem in the years it has owned this company. It's a joke that they keep calling trying to get us to sign up for cell phone and internet service when something as simple as setting up an account is beyond their capabilities .

Even though I have been paying for local channels with my package, I continue to be unable to watch any programs on CBS. At this point, it has been going on for weeks. What is Direct TV going to do for the customers for this MAJOR inconvenience ?

Consistent connection issues. While watching tv, it continues to freeze up multiple times during a show, even when there is not a cloud in the sky. I understand rain fade, but this is not that. The picture would just freeze for a couple seconds various times while watching tv. Completely unwatchable.

I have called customer service about this more than 10 times and there still has not been a resolution to this problem. In the meantime, I am being charged over $100 a month for a product that is unusable and Direct Tv will not fix the issue.

My service has not been working right since 11/21/22 System keeps freezing. They have sent a tech to my home five different times. The First one changes the wiring. he leaves 10 min later same thing. Second time. He put new piece in the satellite.

Third time he changes the main box in the house. I made it even worser. Fourth time I had an appointment from 8-12 got a text saying good news will be there between 11:00 to 11:30. then I get a text 10 min later saying we miss your appointment call back to reschedule.

Remind you I have four tv in my house and none of them are working. (Fifth) time appointment 4pm to 8pm. Again, I had already stayed home from work Tuesday and Wednesday. I am a General Manager in my field of work. 30pm. My wife gets a…

Due to it's equipment age, I had to change out my Direct TV Dish and control box. In The "New format" the channel menu is very very dark ( black) with white text. Several calls later to Direct TV Customer service later I am told there is no way to change it.

I do not like the dark theme, and there is no way to change it. You would think a leader in their specific field,one would think they would have some ablitiy to modify the display for the user.!

I find it absurd that you and CBS are still having issues. We are starting to look at moving from Direct TV to another supplier because we can’t get our local CBS station. I’m sure you have lost customers because of you and CBS’s greed.

We pay entirely too much for this type of service. I’m retired and on a fixed income and this is the service I get?

We are disappointed that Direct TV and Uverse may not air Fox news & sports channels. We will cancel our Direct TV subscription when Fox is dropped since we watch Fox approximately 90% of the time. We hope you reconsider.

BEWARE!!!! We were customers for over 20 years. Our satellite was removed from our property and so we cancelled our service. We were told that there was no balance due on our account at that time. Now we are receiving bills for nearly $150 because “we didn’t cancel service at the correct time” We cancelled because we could not access DirecTV without the satellite dish.

According to the statement we received, the cancellation was effective 11/17/2022 and the service continued until 11/20/22. We are receiving a bill for $150 for THREE DAYS OF SERVICE!!!! Have called 3 separate phone numbers trying to get this resolved!!!

What kind of SCAM is DirecTV pulling!?!?!?

They do not have customer service representation in the US. Elder people have a communications problems with foreign speaking people. I had direct tv for about 15 years before dropping there service. Spent hours trying to reach somebody that spoke English in customer service. The American Companies that use outside cheap labor markets for the customer service representation. Most of your large Companies don't care about customer service anymore in the current trend, because they purchased or eliminated the smaller competitor That's my two cents worth

James Poole

Spent over a hour trying to get help with my account. Nobody can help me with it. Your lack of support sucks.

Terrible service! Terrible monthly fee! There is always some channel that is blacked out because of greed and you can’t watch it for weeks at a time. Call customer service and they tell you they will have to check if they can do anything to help with the problem.

I’m told $10 off is all they can do; however, I have multiple friend that were given a different, higher amount they were discounted. Doesn’t make sense why you would treat a long term customer like that. Especially since there are soooo many other places to get tv service; you’d think you would want to keep customers but I guess not.

I will start looking at other tv providers because this company isn’t worth the headache anymore.

I put in and ordered to move my service to my new house two weeks ago scheduled for November the 22 the technician called and said he was running behind come I scheduled for the next day which was the 23 that Wednesday he didn’t show up I called and talked to several different people saying that my cat was going to be manage and everything’s gonna be OK for this Saturday which is today I get several texts this morning saying that he will be here between eight and

12 and then change to 12 to 4 and I called at 2:30. He didn’t come call back at 4 o’clock then I get a text to say that my appointment was canceled. He couldn’t make it so I’ve been on the phone for over an hour and a half trying to figure out why he didn’t show up and had to reschedule again for this Monday which is November 28…

Hi

We have been long LONG time customers of Directtv and for more then a month we have not had access to two channels KWBQ-CW and. KASY-MNT we have been unable to watch TV shows that we have been fan of and it it highly upsetting , it seems like every year or so DIRECTV does not have access to LOCAL Channels , We customers pay a lot , A LOT OF MONEY. We would have gotten rid of DIRECTV years ago If we have another way to watch all of the NFL games elsewhere you beyond over charge us customers for TV. you provide no benefits or rewards for longtime customers and we are constantly denied LOCAL channels or has DIRECTV not done all that they should have to insure us customers have all the channels that we are due we customers pay DIRECTV A LOT of money for service. Why are we unable to have…

I can't watch fox. No news ,no football,no world cup. This is ridiculous. What am I paying you for! Contact me to cancel my service!

On channel USA 242 on our DIRECTV we just saw the f—- word 2 times in 1 min at 8:00 pm. On the tv show chucky. I don’t watch it. BUT while on a commercial, out loud it just says the whole f—-word. Isn’t this prime time?

children can see this and hear this.. I am complaining because I don’t think it’s right. If it was after 10 PM, it might be a whole other story, but I don’t think it’s right when you have young adults and little children up at this hour for them to be seeing, and or hearing.

the F word on TV. If they blanked out the other three letters, that would be another thing also. not that I approve of that either but I sure don’t believe they should be saying it out loud. Sherrie Dean

programming!!!!!!! Same shows over and over..same episodes...they charge over $100 a month for Junk shows..no more..I'm done with this!!!!!

My complaint is NBC channel 10 off the air it's been months they still haven't solve the problem I'm missing Sunday night football seems like to me they ain't trying to get it back on DirecTV is in my wife name if this direct TV was in my name I'll look for a new satellite provider this is ridiculous the owner of NBC and direct TV can't get a agreement how long it's going to take when football season is done whoever wants direct TV I'll tell them don't get it if you a football fan I feel like direct TV don't want to pay they charging there customers three hundred dollars a month or more but

they don't want to pay the fee for NBC I hope the customers finds another provider why y'all don't put it on another channel for free it's alot of pissed off fans it's already nothing on TV y'all made…

Been missing local channels for weeks because they won't pay what the network demands. Customer is the only ones who suffer. Can't watch my football. Service costs way too much. Fixing to switch to dish network so I can get service in my rv for an extra 5 dollars.

Something that directv dosen't offer.

I had an upgrade done on my direct tv and every time I have an issue Direct tv charges $99 to resolve it. I don't touch anything but the on/off button on my remote. Yet every time they come to my house within a couple of months something happens to have the tv have an issue.

When I try and explain to the technician they only want to talk money and don't seem to listen to the issue. I feel if they did the job right the first time we wouldn't have this problem. I was told that I had an upgrade to my system no charge and shortly after the new tv's picture was all distorted and was checked on my end to see if we could fix error code 771.

Since all that was done since the upgrade was use the remote to turn tv on/off the issue with the tv was on your end. Bottom line is I feel direct tv is…

Does not value loyal customers.

I have been a direct TV customer for years and years, number one would be the cost of service it has hit the rediculous stage, the other complaint I have is in the recordings section, I hate TV ads, don't know many people that actually like them either, most are as stupid as they have value, and when recording programs I like to fast forward through those ads, that has been disabled, don't like that at all, I pay a lot of money for very few extras on programming, truthfully not watching ads has kept me around, thinking of dropping for cost reasons #1 retired on limited income, all otherbills going nuts and

social security doing little to nothing for seniors. The other reason would be the limiting of my choice to scroll through ads, that is my choice, not yours! Very upset, and will pass…

I wish I could watch the programs without missing some of the words because of poor streaming on your end. Fix it

I have had Direct TV in Arizona for more than 20 year with multiple boxes. (You should know that the main reason we have Direct TV is for the NFL Sunday ticket and NBA Pass.)

I could write a book on all the issues I've had over the years - but I won't. What I will tell you is that I shutter every time I have to call your "customer service", knowing that the call will take far too much of my time, and often require a second or third call for the same situation. I will however share one recent experience that has occupied more than 10 hours of my time - I'm sure as CEO you must value your time, I wish that your company valued mine.

We bought a second home in Colorado in 2021 and installed Direct TV with two boxes at that home (a condo). This past summer, we sold that condo and purchased a…

Have been trying to get in touch with the Tech that came to my home in Oct. would like him to come back again so I could ask him more questions his name was Thomas I would really like to get some answers please

They don’t have fox tv, but we have to pay our bill

I've been with Direct TV for a number of years and had no problems until the last 2 years. My protection plan was upgraded which I never asked for and for the last year I've been charged for HBO Max which I never agreed to, I don't even have HBO channels!!

When I call customer service the representative keeps putting me on hold and when I finally get to say anything I ask to be transferred to a supervisor only to be told the system is down and they'll have to call me back which of course they never do. After 4 attempts to resolve this I'll be cancelling my service.

If I could give Direct TV a negative rating I would, even a 1 star is too much!

While my actual service would receive a 5 star rating due to the technician being through as to the installation process and following through with the landlord to make sure the process was up to par. The actual direct TV is unfair due to I can't get the dish due to landlord restrictions but I am willing to still be a customer and get the streaming option but I keep getting told the package I want is only available in dish.

I CAN'T get dish so why can't you just make the same package available for those who face these restrictions.

I was a customer for over 25 years and paid them automatically on time every month. So when closing out the account, I am owed over $90 so ATT cleverly takes 45 to 60 days and mails a prepaid Mastercard….

Delaying the refund and hoping the card is lost! I will never go back to DirecTV! Shoddy business practices! I’m contacting my congressional representatives. I truly hate DirecTV!

They do not tell you when you move that it reups your contract then it cist 169 dollars to get out of it even when u been with them 3 years