DirecTV

I mailed check for payment, checked cleared my bank to direct tv stream, and i have no tv service!!!! I did online chat yesterday evening and got the run around!!!!!!!

first stated with direct tv personal named Ian and then he passed me onto his supervisor, that stated after an hour type and chatting online that she could not help me and to call billing!!!!!!!!!!!! I am furious, i wasted an hour online chatting with two different people that wasted my time, my money was taken and cashed but no tv service still with still no help from personal at direct tv stream!!!!!!!!!!!

I ordered Direct TV and had to wait 3 weeks for it to be installed. Everything was good the first night. When I turned my tv on the next day,I had no service. I called customer service and spoke to a few agents.

We tried resolving the problem over the phone but it didn't work. I had to schedule for another technician to come back out and was told they had nothing available until the 31st of this month. That means waiting another 2 and a half weeks.

I personally find that beyond unexceptionable! I should be a top priority since this is no fault of my own. I see why people are turning to fire stick. I am consider that myself.

I have been to att and called directv and talk to several people. Att won't let me drop a line because I have a joint bill. Who came up with that idea I pay my bills but have no control. This is crazy. Please divide my bills.

I do not want my att (150267456) and directv bill( 4053124480997947032760100) account billed together! Please separate my bills! Or I will have to contact BBB. It is wrong to control my cell account just because I have a combination bill.

Edward kaminski10335 pleasant dr warren pa 16365

Took 2 1/2 hours yesterday and 5 phone calls to get installation set up for DTV. Installation was scheduled for today from 12-4. We received text message that they were on their way shortly. We sat for 6 hrs today and no installer.

I had DTV a few years ago and cancelled it for exactly the same reason of horrible customer service. You missed out on thousands of dollars from me.

I called tonight to get some sort of refund or break for my 6 1/2 hours of misery. It took 45 min on a call. I was never transferred to a supervisor like I asked. I was transferred to sales to only be disconnected again. Unacceptable. This starts from using a call center of shore where people don’t care about the customer or your business.

I want a phone call to 772-579-6058 by Monday or I will cancel my…

I am terribly disappointed with Direct TV I had submitted a move request for my Direct Tv set up and made arrangements to be available at the apt time when last minute Diredt TV canceled my appointment and could not give me another for several weeks. I am upset as I had to make arrangements to be available with my job and now I have to be inconvenienced once again to be available for the next appt several weeks later. Have been loyal Direct TV customer and I am terribly disappointed with how this matter was handled

90 since April 2022. I've been jerked around these past months by reps, supervisors and I am tired of speaking to so many people and nit able to get ny refund. Please guide me to right person who will help me solve this problem.

My number is 210 269-6839 Thank you Sincerely Luz Moreno

His unwavering professionalism and proactivness turned a stress filled installation with misinformation and incompitance over the phone into a successful return to Directv. You need to give the same respect over the phone that we recieved from Mr Rodregez at home.

Spent 3 hours trying to change a password!!! Could never actually talk to anyone. Their “Virtual Assistance” was useless and went down the rabbit hole numerous times. Customer Service is a joke.

I have been a customer of Direct TV for years. My main receiver has not worked for at least the past two months. I have made several calls to Direct TV spending several hours on the phone attempting to resolve the issue.

I have spoken to Venusa, Jay, Andrea, Say, and several others including managers, who have made promises to resolve the issue but have failed. There were several complaints submitted including M42932043, M2178004705, and m42979873.

Additionally, I had three appointments scheduled for which no tech person showed up. I received no call or text to reschedule which have caused me to waste several vacation days. I paid for extra protection from your company to ensure a lower cost to have tech people come to my home and resolve issues.

I did receive an automated call from what…

They Refuse let me to talk to a Supervisor they Very unprofessional Not good customer service

Twice in the last 7 days a service tech was supposed to show up and they didn’t.my directv is not working.I have taken off work early 2 times.can’t wait to send them their equipment back and cancel their service.

I lost directv on Saturday, July 9 and called Directv and went through a troubleshooting exercise. Resolve was I needed a technician. Was scheduled on Tuesday, July 12 from 12-4pm. I took off work to be available, no one showed up nor did they call me.

Finally at 7pm I called Directv and spoke to a customer rep. She said she would check on it and call back. I received a call at 9pm and was told that technician could not be reached and I needed to reschedule.

I made another schedule for Today, July 13th between 4-8 pm. I swapped shifts at work to be availabe today between 4-8. When I woke up this morning I seen an automated text that schedule was changed to Friday, July 15th.

I have made arrangements twice on my job to be available and the tech nor Directv had the courtesy to call on…

You make an appointment, never hear from a person. Only get messages they will be there. No one shows up in the mean time you call and call , and still the same message. Then at 8:00 at nite when you call they tell you the tech isn't coming and reschedule you 2 weeks later.

This is bullying your lied to from everyone

I have been with direct TV for over 5 years. I have Never been able to order a movie from my main box. I have Always had to call and speak to someone to order movie. Now they are charging $5 for that assistance. If I could order from my box I would not their assistance. Not to mention the time they keep you on the phone just to order. Customer service is horrible to say the least. I am so tired of going through this everytime I want to order a movie. Think of how much money you lose when customers like myself get fed up and say forget the movie. I have cancelled so many movies just not to have to go through this horror fest

Sincerely Unsatisfied Customer.

PS. Looking into other options.

My bill is incorrect. I was billed for service for 4 TVs. I only have two. Also other errors. I have spent one and a half hours on phone, been transferred a couple times, hung up on, and could not understand the person who I talked to. Also not knowledgeable.

Acct 33397240

Bought AT&T service bundled with Direct TV. AT&T was great! Direct TV totally did not show up or their customer service would not answer! Next day I received a text asking if I needed any help and was my service installed! What a joke! Looking for another provider!

There App service is terrible as well!

Good Day, I scheduled a repair service appointment with direct TV I as was having work done on my house and the dish was removed and all cords were removed including the internet. 99 for putting the satellite dish up.

I waited all day and no one showed up but a salesman from AT&T, I don't know why he came but he ended up selling me a phone and transferring my phone service to AT&T from T mobile, he also gave me an appointment for my internet to be reconnected. I called Direct TV 2 times and was told that the person was coming and that my service call was being escalated, then I was told that the technician came at 11:58am and

no one was home, I was sitting looking out the window all morning and afternoon, plus the workers were out front working on the house. I ended up cancelling my…

The worst company to be associated with!! horrible service, they lie, can’t be trusted , they have perverts that come to your house, they steal!!

I have been without Directv for about 2 weeks. I tried several months ago to have my equipment upgraded but no technician showed up and I was not informed that they would not be arriving until I contacted Customer service myself.

Now the receiver has went out and i have been without Tv for about 2 weeks trying to get someone out here to upgrade my equipment. The first time a technician showed up the wrong equipment was ordered and I was not paying for that equipment to be put in since I only wanted to upgrade my ststem.

So I had to reschedule again and call to make sure the right equipment was ordered, which took a long time on the phone to get that settled. Each time the schedule me an appointment I have to make sure I am either off or someone can be here to let the technician in. Today…

I am very disappointed in customer service due to being contracted to countries that are not the USA . AND not educated in GOOD CUSTOMER SERVICE !!! ONE more problem, I will call DISH TV

Account number 315163805, Installed in August 2021. Have had problems since the installation. Tv worked periodically. There have been numerous way to many service calls and phone calls lasting hours to try to repair this issue. I have paid the bill since August 2021 and the tv service has been horrible.

This is a part time home for us. So everytime I go there I have to spend hours on the phone with direct tv to try and get the tv to work. This takes out of time from my family, kids, and grandkids.

I was asked by one direct tv rep why I didnt call all of the month of January or February. Well sometime I dont want to ruin my time with my family and get upset so I just don't bother with it.

00 per month for a service that only finally got fixed in June of 2022 after we asked them to…

No service on equipment failure

I don’t have a complaint but I can’t find a place to brag!!! I live in Lawton, Oklahoma and had a gentleman come to my house this morning named Chris! He got on my roof and switched out equipment in my home and was the nicest most polite person the entire time he was working.

Walked me through the new equipment and asked if I had any questions! I want his supervisor to know what a great employee you have!! Thank you-Deann

I received a code on my television of 775, which my satellite is not connected. This occurred at 8am on June 17, 2022. I called DirectTV customer service (located in the Philippines) and was told it would take 7-days before a technician can come out.

I live in the USA and it would take 7-days before I can obtain service. Since the merge, AT&T service has been poor… Are they now lying technicians in from the Philippines to service accounts

My account is under Pamela Chartrand. My name is Robert Chartrand. We have had directv for a long time and used to enjoy it. My monthly bill has steadily increased without my knowledge. 00 a month. Why? I have not ok'd any extras like ins or a higher tier.

AT&T has steadily increased my bill without my knowledge. I need my bill to decrease significantly to be able to afford and enjoy directv. 00 a month for what we have now. No downgrade is acceptable. What can you do for a long time loyal customer?

I called to get a quote on Directv as I had had it a few years ago. After keeping me on the phone for 15 minutes, rep says I am working from home and cannot provess your order, but I will transfer you.

He transfers me to the cell phone division. I Hang UP. I wait 2 weeks to calm down and call back. On the phone 45 minutes to get 2 tvs and the computer connected and I am off on Tuesday we select 12-4.

About 11:40 the tech calls and I say sure. He only is authorized to install one box, but calls his manager and they say No. He said another guy is coming later for the computer. NO ONE COMES The day after I palced my order someone called to confirm.

two TV s, computer, you have the dish already, detached home, you own the home. I say I was on the phone yesterday 45 mins. I only get 2 days…

A salesman came to my door and spent 5 hours telling me I could save alot of money if I switched from Charter for my internet, tv and landline and if I switched from Sprint (I had been with them for 25 years) to AT&T. We switched everything over that day and he left me with 3 cable boxes.

When an installer came out 10 days later he informed me that the fiberoptic cable wasn't available on my property yet. So we waited until it was run under the road and then they sent someone another week later to run it to my house.

We were very clear that it had to be at least 12" deep because we were still landscaping out property. They said it couldn't be ran that deep and left. Feeling I had no other choice but to cancel all the services (except mobile phones), I returned the 3 boxes the saleman had…

Been without channel 719 since beginning of year. Mid April. Now it’s June. Talked to over 75 people. Reached the office of president and they have people calling me and harassing me with no knowledge of my account. I try to get a hold of this so called department and I’m told no one can contact and I have to deal with the harassing calls.

Some how I’m the bad guy out of this. 3 months no one knows what’s going on and now I can only talk to the office of president. Crazy I’m complaining to the very same people I have a issue with.

And I can only complained to them if they call me back if not they say I’m out of luck and I’m on my own. Very poor customer service. Not one person cares. Says it’s the way it is. No one takes accountability.

Over 3 months and talked to over 75 people and…

99 for a free trial and then took forever on hold to cancel. Wouldn’t let me cancel. Gave me the runaround. Website cancellation was “broken”. Trying to wear down customers so they become too exasperated waiting on hold to cancel is no way to gain customers or run a business.

I want a full refund and cancellation.

This company offered me a settlement but are now refusing. I cannot get anyone to listen, or return my call from the office of the president.

When I signed up for AT&T stream they falsely advertise no contract and cancel anytime, but after trying the service your looked into a 2 year contract ,not what was advertised. Than when directv stream took over this should of been non void.

I’ve was told for the last 2 months I had to stay in my contract for 18 months. Than I could be moved into a monthly, no contract and avoid any early cancellation fees. This too became a lie/ misinformation.

I can’t be moved into this because there isn’t one available. I can cancel but I’m going to be charged for the remainder of the contract I never knew existed, until I tried canceling the last two months. I’m canceling because I can no longer before the service and I cannot afford the early cancellation fee that’s why I stayed until this month.…

If I can give a zero star I would. This company has went down hill. I called this company several times because they called and left a voicemail saying they will credit 50% off my bill. I spoke to a rep that offer me the total opposite and told me to fuck off.

I will never come back to directv and I’ve been with them for over 8 years and this is how I’m treated.

Last night i was in bed, lights out and my cell rang at 11:02 pm and woke me. They left a voice mail. Since i saw a message left and i am sometimes on call by a 3rd party service that handles our system alerts i checked the voice mail.

It was an ad for DirectTV!

I am in EST. Why are you calling phone numbers with ads at night. Telemarket rules say no calls after 9pm.

Very annoyed by this.

Annie Scott

My directtv stopped working. Called and was told at least 15 days to come look at. I own a bed and breakfast my guests are not happy. Hopefully don't lose booking from this. If I could give them a zero rating I would.

Failure to repair, replace, or contact after being told to wait 24 to 48 hours. DVR stopped working before entire receiver quit. Please replace receiver per service agreement.

I DON'T HAVE YOUR TECH SUPPORT ACCOUNT. RECEIVED AN ERROR MESSAGE ON MY TV & IT TOLD ME TO CALL "SUCH-N-SUCH" A NUMBER. I DID THE SERVICE TECHNICIAN I TALKED TO TOLD ME THIS WAS A SYSTEMATIC PROBLEM BECAUSE THE SATELLITE HAD MOVED & IT WOULD REQUIRE A F-R-E-E FIX. TECHNICIAN SHOWED-UP (ON TIME ), WAS HERE +-1/2-HOUR, CORRECTED THE PROBLEM & LEFT. AGAIN, I STRESS, I WAS TOLD THIS FIX WOULD BE FREE; BECAUSE IT WAS A DIRECTV SYSTEM PROBLEM. I THINK IT'S BS THAT I'M GETTING BILLED (ALMOST) $100 FOR THE SERVICE CALL.

F I X I T NOW ! ! ! thank you...

--- SEMPER FI

customer service is horrible and they dont know what even they are offering. they lie to get you in and when you find out is to late. they say that i have 30 day to cancel and tell me that my bill is 70$ and when i call the agent tell me that is 15 day and i have to pay the 2 years in full that is ridiculous plus i ask him about my bill and

he said was $130 that i never agree and then asking to talk to a manager and he decline and get me a supervisor and the supervisor tell something diferent too, that is 2 days only to cancelled and bill was $105 and to cancel it have to pay 500 that still ridiculous cuz i dont have it not even one month.

In the couple of week i have the this garbage call direct tv it only work the first week and util today still dont work. dont waste your money in…

Since when has it EVER been acceptable to receive a robocall at 12:20 AM soliciting for services not wanted?!?!?!?! I will NEVER get ATT/DirecTV because of this harassment! FCC, FTC and attorney have been notified. Yes, I am on the national Do Not Call list as of April 2005.

I had my bill on vacation mode and the representative I spoke with prior to doing that, assured me I would be informed when vacation mode had ran out and the service was reinstated. It is on one of your recorded phone calls I am sure. I got a bill for service. I discontinued service and do not feel I should pay the bill as it was not the prior agreement.

thank you

Brett Miller

Impossible to get anyone from the USA customer support team to explain my dilemma. I returned equipment still getting billed for it I’ve called a foreign customer service and they are zero help I’ve spent over four hours on the phone with this issue and

still have gotten absolutely nowhere now I’m going to collections notices on my email when in fact I don’t have the equipment it’s been returned. At this point apparently I just need to write a letter and trying to find the address to whom to write that to it’s gonna be another hour or so so so far I’ve spent over four hours on the phone and I’ve gotten absolutely nothing done.

Thank God I canceled AT&T I will never be back

All people whom are suppose to help customer service billing etc are no help at all take a issue that is directv fault and punish customer a 12 yr+ customer whom now is no longer a customer and will take business elsewhere big Corp dont care about customers anymore just want that 100 a month sad good bye directv

If I could score a -5 stars I would! I called to request a technician to re-connect our dish after our roof replacement disturbed the original location. ), and finally disconnected. Extremely frustrating!!!!!!

You did not renew OAN NEWS THAT BECAME THE MAIN NEWS SOURCE FO ME.

NOW I HAVE TO TRY AND FIND A ACCEPTABLE NEWS SOUCE FROM YOUR UNACCEPTABLE NEWS PROGRAMS

If OAN is so BAD why do you let FSTV remain. Your wokeness has me ready to switch providers. Thank you for getting bullied and in turn bully your viewers.

I am one of many that has been with DirecrTV for more years than you care for. I am one very upset that you have decided to drop OAN from my programing. that I payed you for and you decide that that is what you dont want me to watch .

I dont need you for that let me make that for my self ' pleas respond if you will and will you try to add it back tkank you Larry W, Lassiter

Dear Sir/Madam: I am both a customer and a stockholder. I specifically signed up with DirectTV to be able to receive OAN programming. I am in a contract with DirectTV and I am not able to view OAN programs. It is a travesty that people with un-American and extreme opinions about events control the decisions of your corporate staff about programming.

I with be selling my stock in ATT and will be looking for another cable provider as soon as I have the opportunity to make the switch. Sincerely, Lucy Alonso 131 Maple Ave Rahway, NewJerseyl

DirectTV cancels stations that have views they dislike - as they did to OAN

You removed one American news we will be looking for a company that don't turn woke we have been with you for years

Well I see DIRECTV removed oan well I can say I have about 500 people that are ready to cancel DIRECTV just for the Democratic decision that DIRECTV is making I’m thinking that DIRECTV better reconsider putting it back on hate to break it to you but oan is the only honest news out there and who would ever think DIRECTV would cover up the truth well it’s time this bulkshit stops but I guess DIRECTV is being controlled by the left you can’t hide everything to think you would pull some dumb shit like this when your already in trouble for owning cnn I know a lot of people that already switched there tv and

cell phone because you own cnn well this is bullshit and I’m sure DIRECTV will pay the consequences in loosing customers

Directv is wrong to take one American News off of there satellite service Maybe they don't want my business anymore