Dish Network

Good morning, I have a dish outdoor account associated with phone 717-324-6147. For years, we have used this service on a per diem basis. Even though the app does not have the option to pause my service, I tolerate the call-in and wait for an average of 45 minutes per instance of calling in.

When I called today, your CSR told me that I can NOT pause my service but must run out the month at the full monthly rate. Despite my repeated requests to escalate the call to his supervisor, he refused; he was rude and ultimately hung up on me. com to document it.

Also, I would like an alternative path to pausing my service once my camping trip is complete so that I no longer have to call in to complete this task. Regards,Sean Clark

I received your advertisement by mail offering me that if I sign up before a certain date you would give me a $500 prepaid Master Card in which you gave me approval code 1520584359. 3,2023. After many phone calls to customer service I was told after my 1st verified payment I would receive the credit card in the mail.

I called today 4/14/23 and now I was told that I have to go on line and create an account to apply for the credit card. I am very disappointed in your services how I was told it would come in the mail many times and then low and behold I now have to apply on line.

This very bad information is disturbing and miss leading your customers to get them to sign up for your Dish services. Please train your people to be on the same page with their information. I have spent many hours…

Ridiculous and no help

The tv never works. We log into a app such a Hulu, HBOMax, Netflix and it doesn’t work. The tv freezes, the sound goes off. It won’t turn on. This is the worst cable we have ever had. And none of you do anything to fix your network.

Ordered MLB network on my account and was guaranteed the service would work and it doesn't

I have filed an fcc complaint months ago and contacted by a rep from dish by the name of Alicia Clark who in no way offered any help or customer service of any kind. When asked to be transferred to someone else she refused.

She has continued to play games with me as well as the fcc and Fairshake for months now. I have been on hold when trying to contact dish by phone for well over an hour. This issue needs to be resolved and this Alicia needs to transfer this case as she makes conflicting comments in her e mails and refuses to either help or transfer the case.

This is beyond ridiculous and it's simply extortion at this point.

Additionally, I am a senior and have had cardiac bypass surgery. I do not need this! This is in no way customer service.

Have called more than 5 times for same issue. Spent over 8 hours on phone without resolution to problem Agents unable to comprehend English. Claim no notes avail from previous contacts yet they told me definitive notes compiled. Have me go thru same ineffective trouble shooting process as before.

Get someone who speaks English & BAM problem solved within minutes.

DISH NETWORK system was down for several days. I attempted to make a payment every single day and every time I logged in on the computer or tried to text my payment information. I received a message that stated they were experiencing technical difficulties and we’re hoping to have the problem fixed soon.

I eventually got my Payment made and received three $10 late fees. I didn’t want to cancel my account because I moved to Starlink net work. I had to hold on the line for over two hours, and it was a three hour process total to get my account situated and canceled.

I then received my final bill, so I went online to make that payment. The screen popped up, was apparently not for my final bill, but to reinstate my account which it did not state that it was very very deceiving.

So I made…

Boost is the worst for the last 4 months I have had nothing but problems with this company Agents don't know their jobs,no technical dept, keep turning off my service when my bill has been paid. All I want is my phone to be unlocked so I can go to a competent company for real customer satisfaction.

I have made a complaint to BBB and FCC I wish Dish would have never brought Boost after 20yrs of being a customer I have to call it quits. BOOST SUCKS!!!!

I'm trying to cancel services, when you call your waiting anywhere 2-4 hrs. On the telephone only to get dropped. Or your waiting on line 2- hrs. I've thought I was canceled intell I got another bill !!!! is there someone out there that'd willing to work so this could get done and over with???

I'm very very disappointed and unsatisfied with your louse service...

I have taken off work for the third time for a tech to fix out issue. The tech was supposed to be here today between 8 and noon CST, but no one has shown up. We have not been able to watch our televisions for over 2 months due to the screens freezing.

We keep calling, put on hold for a minimum of an hour and we keep getting the answer, we can reschedule your appointment or sorry, our system is down, so we can’t help you today. We ask to speak to someone in management and are told that they are not allowed to give us that Iinformation.

This business practice is unacceptable! Once again, we have given up our time, paid our bills on time and we have no service to watch tv. If this is not resolved, I will be making a formal complaint or hire a lawyer.

Im not one to threaten with this type…

They were scheduled to come out 2 days ago between 8 and noon, I took off of work. Nobody showed up. I called customer service, they said they'll be there by end of the day. Nobody showed up. Called them back, they said they be here today between 8 and noon.

I took off of work again. Nobody has shown up and it's almost 2pm. They're liars, cheats, unorganized, and the worst company I have ever dealt with in my life. It cost money to take off work 1 day and they no call no show.

But 2 days, it's ridiculous.

Id give a zero if possible. It’s practically impossible to cancel your service.. hours of hold time and no way possible to cancel for the hearing impaired like myself.

I have tried calling Dish for over 2 weeks with wait times of over 45 minutes almost each time. Twice I was asked if I wanted a call back and I responded that I did. Both times Dish failed to call back as they said they would within a specific timeframe and no call back period.

This is poor customer service.

I have been a customer for over 11 years now. Once my contract is up, I will probably seek other options for our television service. Good customer service is the backbone of any service organization.

Thank you for allowing me to hopefully get my point across. I still want to speak to an agent in regards to my monthly bill.

John Bucher 612 723-1068

Cannot even get a call back and when I do they put me back on hold thinking about switching to direct pretty sad can’t even talk to a representative

My bill said the due date was April 6th they shut my service off on April 1 when I called some smartsss argued that it was a misprint and there was nothing they could do. Very unprofessional and it’s not my fault they can’t get their bills printed correctly

I am trying to cancel my dish account. Been with them for 13 yrs. I just want out, played the cancel games with directv years ago. Perma hold then a transfer to a dept. that was surprise…closed I’ll have to call back.

Went in to cancel repeat billing and what’s this they have billing a card that expired 3 yrs ago. I have filed a complaint with the FCC, which will probably go nowhere. Guess i need to have words with CC company and whatever useless govt. agency that oversees them.

Service has been decent over the years, just too much money for the 5 channels i watch. These companies and their leadership will have special place in hell. I will try to update this with the fcc complaint and if i ever get the service cancelled.

And the rating needs to be less than zero!!!!!!

I have a rental property that I provide dish to the tenants, they have had missing channels for a couple of weeks and I’ve made to calls to dish trying to get this resolved with no success, they won’t send a technician, and wouldn’t let me talk to a supervisor to resolve this, I’ll be changing providers

Wait on telephone is over an hour.Cannot access dish anywhere.My username and password dont work .Disgraceful service.What’s going on with this company?Im cancelling

Two of my receivers not working and called dish office tech support but not responding. Holding call for more than 90 minutes but not answering .

After DIRECTV dropped to conservative news stations, I dropped them and went to dish, was promised by their marketing team, a specific package, inclusive of these new stations. Day of installation, the tech could not access them, called his boss, and was told they’re not in the package I was sold it was escalated to senior resolution team her name was Mary. She pulled the call it took a few weeks, and they indeed lied to me, I was told they could disconnect without any fees due to what they did. I asked for two weeks to find another cable company when I called back dish had all their customer service space breached and they did not answer their customer service phone for over 10 days.

This has been ongoing since February 5, 2023 and I still cannot get through to a human being to resolve…

My Bill went to 154.dollars a month high to high

I find you are cheating me by repeat shows on different channels. I can find the same show on 2 different channnels. Also everthing is a re-run.

You are stealing from mee.. Good BY

I'm request that you contact my father Bari E Poorman who has been. Longtime 17 year customer of DISH. I've worked in the corporate world my entire life. He has received scams all week from impersonators saying they are with DISH.

HE HAS ATTEMPTED TO CONTACT DISH-Unfortunately he is disconnected every time he waits on hold for almost 2 hours. This is totally unacceptable and I will be contacting the PRESS LOCAL NEWS NATIONAL NEWS. he is concerned about scammer calling him and wants a DIRECT # TO CALL IF HE LOSES SERVICE.

HE LIVES ON TOP OFF A MOUNTAIN AND HAS SOME ISSUES. THANK YOU

Was unable to pay bill due to the recent Dish system hack and customer service being down. Was finally able to get a hold of an agent 2 days before my bill was due. Paid the bill via CC over the phone to the agent.

Agent said your all good. Get my next bill only to find out the payment was never processed and I now have a $10 late fee!!!! If they don't fix this it will be the last straw with this bogus company.

I cannot cancel service. I have been trying for two weeks. I get left on hold for hours only to be told that they cannot cancel at this time. I have to keep paying monthly for a service that I no longer want or need.

DISH no longer carries channels I need, so I am attempting to cancel my service after 10+ years. I have been calling since last week. This week, from Monday to today, I have been on hold with your various lines for a total of 4.5 hours, thus far. I need help. I have spoken to 2 humans, and when I am put on hold, no one ever answers the line. I am wondering if this is a ploy?

Please contact me at 325/456-0950 or the above email address.

Sincerely,

Laurie Woerner

I’ve been trying to contact dish for two days and on hold for 2 hours and no person to talk to, we’ve lost one of our channels METV a and we watched it a lot, our billing is getting higher , we are seniors, veterans and on a fixed income , is there something you can do to get this bill back to the $100 mark?

Id hope so or we are going to be forced to find a new provider, I hope you get back with me this is soooo frustrating. We’ve been with dish since 2018 and may have to change , please get back to us thank you

I have been given the royal run around the last two weeks I been trying to get thru to them and the hold times are utterly ridiculous so they call and then they put me on hold again TWO WEEKs now I do not understand why the agents I got could not take care of my problem considering how upset I am and the lack of help I've received my next call will be to better business bureau I done !!!!

We have been trying for over a week to speak with someone about cancelling our service. We have been on hold for multiple hours. This is beginning to get extremely frustrating, unprofessional and hinging on unlawful that we can not speak with someone in a timely manner to stop our billing.

I really need someone to contact me via email or phone asap about this issue. My phone number is 501-539-3299. Thank you

I have paid my bill can't get with someone to talk about getting service restored been two days now I'm getting sick of your service can't get through before it was good now it suck

You can never speak to anyone at Dish. They say "we are experiencing high call volumes. Please call at a later time but irregardless of what day or time you call you get the same message.

Terrible terrible terrible customer service. Never ever been treated sooo bad

I’ve been trying to get thru to DISH for 3 weeks now. I have the hdm1 cable in the right slot. I’ve turned power off and on the receiver. I’m on satellite mode. When I turn off power to tv I get no signal and then I have to unplug the cable to hdm1.

The wait times are inordinate.

Finally got thru today and the lady disconnected my call after waiting 45 minutes! This is absurd. I’m a sr citizen and having to move tv and do this procedure is cumbersome at best!! I’m done!

Unable to pay my bill due to issue on their end. Service cut off. Called to resolve, was charged to get service back as well as late fee and 2 payments. " Been on hold for 3 Hours now after requesting a manager.

I have been trying to contact dish. Today after 3 hour hold I gave up. I had been told before that you systems were down and should be back today?? I have not had service on and off since January.

I want credit and I want to cancel my Dish.

I have called 4 times to cancel dish and still waiting to cancel. The first time I waited on hold for 30 minutes for dish to tell me they can cancel my subscription due to the breech. The 2nd and 3rd time I was on hold for an hour and 20 minutes each time only to “drop” the call.

I am on the 4th time calling dish and have been on hold for 30 minutes. This is the reason why I am canceling. I shouldn’t have to waist 4 hours waiting on hold to cancel.

I’ve paid my dish bill every 1st day of the month. Then in March 1st I tried paying the bill and couldn’t because they were hacked. I’ve called and called to try and pay my bill still nothing. After waiting 71 minutes I finally got a operator on and I told her I need my account number too pay my bill this was the 20th.

She told me she could not because of security reasons. Then on the 21st my service was shut off with a email and my account number. They was charging me $189 too turn it back on. It was not my fault but yet they did this too me.

So I payed $109 and yet no service. I’m so angry this is not right

Local TV stations were inaccessible after a rain and windy day about eight days ago. I called Dish satellite to report the failure and was met with a eighty minute wait time. I waited and was finally answered by a rep.

We went through a series of test after an hour and finally came to the conclusion that it was the satellite dish. The rep said a tech would be by my house Sat. 3/25/23. I waited all day and no response.

I called Dish to report this and had to hold over forty five minutes. I finally got someone from the Philippines to answer. We had to go through the same tests for over an hour. We came to a repair date of 4/1/23.

I am very annoyed at the service or lack of at Dish network.

Been weeks and had no satellite service. Been on hold multiple times for hours with no resolution. They cannot locate account bc of current situation. I cannot pay bill and also have not been able to get through. It keeps saying pin is not valid despite being the same pin over 5 yrs.

Overall I’m unsatisfied and need to hear from someone. I’ve sent multiple emails and have heard from nobody.

I cannot get my hopper to work if i bump a button on the remote i am screwed i have been trying to cancel my service since Feb 23 2023 but cannot get any help i need to know what to do with the equipment i will not pay any more money for something i cannot get to work!.cancel cancel CANCEL MY SERVICE!! My account# ends in5991

I arrived home from work March24, and my service had been cut off with a message I had not paid my bill since Jan 18. 12 using the quick pay number with my debit card which I always due. I have been a customer over 15 years and never missed a payment.

I have my online banking and it shows my payment made to dish. I was told by the first gentleman that there was nothing he could do I would have to pay again. I explained to him I would send a copy of my bank statement but he would not listen. 00.

I was also told by representative the system that I paid on phone had been giving trouble. Please check on this for me. I am very disappointed with this matter. I will go to my bank Monday for a copy of my statement and mail.

My bill has been paid. I enjoy my cable but I can’t pay twice for the…

Was on three different phone lines tonight for 2 hours. Never got help. This happens over and over. This is Mo way to run a business. We pay $167 per month and Dish is really bad. We have been wit fish over 20 years. Very bad service.

I would appreciate someone calling me back 270 465 7141. I do not think you know how bad the service is to get help

The wait time is ridiculous and once you speak to someone there in another country. Make matters worse, they still can't help you. I have been trying to close my account since 2/23/23 and still having to call back after 3/30/23.

I feel when I make payments each month it goes to a United States address, someone in the same country as my payments should be taken the call not overseas.

Can not get hold of a person, I been try to call all I get is , we experience a high volume of calls, but you are quick to take our money, can not get a my fire stick to work, bec your code is invalid , the tv the picture it pixel looking when trying to call NO ONE ANWERS THE PHONE , I need to call your service , BUT I DONT WANT TO GET Charge, I will making a compliant to the BBB.

Unauthorized charges Dish you have been giving me the run around for months. I want action and a remedy. Your claim that I agreed to a contract extension is false. I am tired of your ongoing extortion. On 2/17/2023 Mary in resolutions, submitted my dispute or so she told me!

Today on March 23, 2023, I learn not one thing has happened and nothing but excuses. On Feb 7, 2023, I also wrote to Erik Carlson (your CEO) for help with this issue! No response as of yet. 75 to resolve this matter I did not knowingly agree to this fee; and dispute it in it's entirety.

75 has been credited to my account. Thank you, Leora Osborne

Dish did not send $400 gift card as promised. Also charging extra fees on bill. Extremely unhappy with dish.

My bill was generated on 7 MAR 2023. When I ordered your service, I told you that I only pay with a paper statement and that I would send you a check for your service - in the mail!!! My bill arrived yesterday, the 20th and it’s due tomorrow, the 22nd!!

I can’t get through to anyone - every single line has at least an hour and a half wait time!!! Something must change! You guys used to have great customer service - what happened? Did you do with NBC and others in the same way the idiot became Speaker - sold your soul???

Who comes first with you - your customers or your other distractions? I’m certainly not happy at this point and I will not be making another payment online - if I have to deal with our postmaster general, so do you!!!

And I don’t care if you put my bill online - it’s not…

I'm not happy I had payment extension and my service keeps getting cut off. I'm calling everyday about this and it's not fear to me as a customer of dish. The service really is poor and I'm going to find me another cable provider.

When I ordered dish the first time I wanted the $69.00 package and they are saying I ordered paid channels on there and I did not I live alone and DIDN'T order anything now dish has my bill over $700 this is WRONG