Dish Network

No customer service at all after their internal systems failure!!!!!

I have been on the phone for a total of over 6 hours in the hold line and getting cut off before I can talk with a tech rep. At my normal pay of 300+ per hour this is very irritating.

I just got back from a week of camping and could not use my satellite dish because I could never get anyone to ping my satellite. I have dish at home and pay over $100 per month and don't get channel 7 this year and channel 5 last year as your company held us hostage to your negotiations for payment of these channels.

We never got a discount and missed lots of our favorite shows. This situation I am in now involves the extra 7 dollars per month for each Wally in my RV account. I pay every month whether I use the dish or not and cannot get any service.

There should be no reason why I can't access my…

1. This is my third attempt to reach Dish. Customer service number on Saturday said the wait time was 845 minutes, today it was to be 29 minutes. I have been on hold for 46 minutes. 2. I need new equipment, don't know if the problem is the remote or DVR equipment. 3.

I want the Stars and Stripes program removed. 4. I want to return a piece of equipment, I have a Joey and other box. I only need one of those as the 2 TV's are in the same large room and both of those are never on at the same time.

Which do I need to return and would you please email me a label to return that. 5. In that I have now been on hold for 57 minutes suggest that you have no working customer service at that time but are not willing to tell your customers that, hence leaving me to believe that you will be on the…

Cannot connect to the Internet since February 25th. Cannot get through to Dish on phone or chat. Have Premium service that I cannot access and no one to report this to.

Trying to send Return boxes and NO ANSWERs! This is ridiculous and Congress needs to do a full investigation on this ridiculous matter!!!!

They say they had a cyber attack on Feb 27th can get into my app to view bill I get no paper bill can't get ahold of them on the phone or chat they got me over a barrel with a two year contract I don't pay bill no service what do I do

so tired of the way u big companies treat the people that make your pay check!!!! $ month you guys wouldn't have a check!

Bill increased and no access to customer support via email, phone or online site.After two day effort and got a phone agent who said she was not authorized to make changes.

After your service was down for weeks I call to add a channel. When I request this the person tells me she has to transfer me to another person. This was after a 45 min wait the first time. Now I have been holding for an additional 30 min. 75 min so far.

This is not what customers should b experiencing.

Waited for 2 hours to talk to someone. She said it would be fixed in 15 minutes. Now I have no channels & no one answers the phone now. I’m done

I have been trying to get my service diaconnected I have not been able to get through to pay bill or been able to get on my account

Online service was shut down due to being hacked. You advertised that no service would be interrupted and that paper bills would be sent out so we could get our account number. Today my service was interrupted and I have not received a letter in mail. March 19, 2023

I’ve been calling for days. They’ve said they are way to busy call back. I have over and over and over again. Tonight they said we will be with you in 42 minutes. I held, as soon as they answered, they said hold on a minute and then they hung up on me.

We received a bill day after the due date the bill is suppose to b sent 15 days before due date it was not I tried calling waited on phonecoved 2 hours still no answer We do not want to b charged a late fee

com does not work. Their phone numbers do not work they don’t answer the phones. I can’t do any changes to my account. I can’t even find out if I owe any money or what my account number is. I don’t even know how to make changes because I cannot contact anyone.

This is very poor way of doing business. I hope I don’t get charged for channels that I don’t want that they were giving Timmy free for three months and when they’re up I can’t get it taken off and

I’m not paying for something that I don’t want so they need to contact me or let me contact them or something because I try to email them and their email don’t even work it’s sins back to return to sender does not even work, so I don’t know what the problem is with Dish, but they need to get their crap together

I have been trying to cancel my Dish account for 30 days now with no success!! Dish is claiming that they're system is down, therefore I haven't been able to get my account information! How can I reach out to someone regarding this matter!

I have no service for over a week.

First I receive an email stating no payment despite I have been on auto pay for multiple years. within minutes, I receive another email stating to disregard the first email.

However I can access previously recorded shows, but cannot access live TV or any channels that I subscribe to. High volume calls and to call another time. The average wait time today is 200+ minutes. I have been on hold over 10 hours on several calls this past week.

Each time they promise it will be fixed and after a brief hold, it disconnects and you start over. If they made every corporate person try to call and go through their miserable service, you would see the old tire lady throwing the DISH receiver through corps window. MISERABLE & FRUSTRATED.

I have been waiting on your telephone line for 2 hours and 48 minutes. I, cancelled my subscription with dish earlier this month. Well it's the 17th of March now still haven't received a box to send your stuff back! 23 .

Oh I payed that so you won't report me as a miss payment . What's wrong with your operation. For a cancelled service. I'm extremely unhappy with your operation. I'm glad that I'm streaming everything now on 65 Samsung and 55 Samsung wall prime video & sling tv 40 dollars a month..

False advertising and on hold three time longer than they say and then tell you nothing they can do right now because of technical problem they are having.

Dish is not responsive to my need to immediately cancel my service. Cancel my service immediately. Come get your equipment.

Cancel my service.

This is a hell of a way to end what, until this, was an enjoyable experience.

I don’t have service since this morning. Nobody answer the phone. I need that you return my servic because I pay at time every month

Trying to cancel my service. Been on hold for 2:53 mins as i type this. Customer service is horrible. Filing a complaint with the FCC.

Account hacked, service consistently down, 6 plus hours waiting time on phone for rep to just transfer me to another agent which was over a 66 minute wait again. Absolutely NO customer service period. If I only had another choice...

I need a choice for zero stars. Horrible customer service. On hold for hours. Really ridiculous.

The service w/ Dish is terrible. It is so bad I am ready to cancel our service. We received a bill TODAY in the mail. The bill is DUE TOMORROW! We have called Dish. We are left on hold for hours & hours.

We are told we will be called back by Billing dept. We were called back twice, after waiting 3 hours for a phone call. both times IT WAS NOT THE BILLING DEPT. Both times they said they would connect us to billing. IT NEVER HAPPENS.

Again left on hold with terrible music. No one comes on the line. I have spent the entire day trying to resolve this issue. I AM READY TO CANCEL MY SERVICE. This is TERRIBLE SERVICE. Agents telling me they are sorry doesn't fix the situation.

The service was less than good before. Now it's much worse. J. Scott

I have been trying to get hold of someone for over 2 weeks I’m 77 and I have unplugged and repluged till I’m sick of it Can’t get a human to talk too if you talk to one you have to pay and my bill is too high anyway can’t talk to anyone but you can sure take money out of bank I’m done gonna cancel as soon as my plan is over which is next month

72 minute wait for customer service-Dish should close their doors!!!!!

Waited on the phone over 2 hours and did not reach anyone

Since your system has gotten hacked, and after over an hour each time, trying to make a payment, and the my account on dish TV isn’t working to do it, as well as the dish app, you should not be blocking anybody’s signal until you get your system fixed. This is worse than I ever had to deal with When I had DIRECTV!

Can't reach anyone by phone trying to pay by check this is the worst service I have ever had.

I have been on the phone since yesterday trying to pay on my account.Start calling to day for the last six hours no one picking up the phone keep putting me on hold.They have interup my service today while I am waiting on the phone to payy bill. This is the worse service I ever had in my life time .And I am 62 years old. They pick the up twice and said it will be from 8 to 10 minutes it have been a told of 6hrs.I am very disappointed with this service.

Do to a internet hack have been unable to pay my bill! Been trying since 2/22/23 with texting, email,message on messenger and sitting on the phone for over 2 hours. But no one seems to be able to help me, and per own website there would be no interruptions.

But today my cable was shut off as I don't know my account # as my bill was set up on automatic payments. But apparently no one can access my account #

Have had dish for theee weeks and have nothing but trouble very unhappy can’t make it thru a movie without it going out and usually have to wait till next day for it to come Try calling customer service and on hold for hour and finally hang up watching news this morning and bang went out at 5 am in morning didn’t come back till 430 afternoon.

Reset and unplugged three times weather is not problem. Not sure if you have kids but I have one year old granddaughter and no tv shows for her makes for a long day for both of us. Please get something done to correct this or I’m going to cancel there is to many other ways to watch tv. Thank you for listening.

Ps there needs to be a break on the bill pay 162 dollars to stare a black screen is insane. Michelle

Do you want my $ or do I leave ??

I received a email stating a payment was not received. I have automated billing. I have been calling for the past five days. I can’t get threw. I find this very unacceptable.

Can not pay my bill! Customer service will not answer phone. I did not receive a bill this month to give me my account number after Dish system was hacked. I do not have an old paper statement to get the account number from.

The automated payment receipt only has the last 4 digits of the account number. If I have no way to pay my bill then you cannot expect me to. This is extremely poor service.

They cut off our service for no reason. Have tried to call for over a errk, keeps saying try your call later, think this is a hoax. Just want my service back thinking about just canceling and going with direct tv.

What is going on with my dish Network why when you call the number for dish it says y'all have a high car volume and that sounds like to be 24/7

can't get ahold of anyone period........the only thing you can do is make a payment...any other problems and you are screwed....been trying to get ahold of them for days.....about to cancel....worst customer service i've ever seen

I have been trying to pay my bill for over a month. And every time I have been on hold for over an hour. Now I have no service and I was told many times this wouldn’t happen. I would like to know when the automated system will be back.

I have also tryed paying my bill throw your app and that didn’t even work because I didn’t have my account number and when I did get it, it wouldn’t take my payment. This is getting annoying. I have waited and I have also waited for some to chat with. Still nothing.

Dish charged me 2 payments and said they would refund it. Spoke to cs for 2 weeks I was told it takes 7 business days the 3rd rep I spoke to said it takes 14 lol. I was also informed it was refunded successfully which it was not.

My bank reversed one charge now dish is saying I owe 2 months because they say they "refunded" my money. They say they have no access to act numbers but they can take a payment they say they will put in a ticket lol total fail but funny they knew my banking info but can't access my 16 digit act number

I have not had my program guide working for 3 days a technicians came to my home on 3/13 to fix problem he could not sa8d my bill was not paid my bill is not due till 3/23 so he lied what am I to do DianeGani 1243 county road new limerick me 04761 rgani@netzero.com

I have been without service for 3 now going on 4 days. I have the Dish Mobile and pay monthly. Well Dish has received my payment and it has cleared my account but the service has not been restored. I have tried for 3 days to get help.

Today, Mar 13, I spoke with 8 people in customer and none of them could get my account restored. I was told I would get a call back but that never transpired. This has been the worse experience I have ever had with any service company.

Also, I would like to have a credit on my account for all the days I have experienced no service since my payment was accepted by Dish. Next, I will be contacting my state senator to have him look into this.

I have not had a program guide in 2 days a technicians came to my house on 3/13/2023 said he could not fix my issue that was his job also said my bill was not paid my bill is due 3/23 that is 2 weeks away I just want my TV fixed I live in maine

I called in a payment and they stole another payment which wasn't due and now I'm out of 150 dollars

I have dish on the go for my rv I was trying to change the location after being on hold for 2 hours I was transferred 4 times when I told the lady I did not want to be put on hold again she hung up on me. Now I can not get anyone on the phone. They are happy to take a payment but Iif you need help getting the service that you already paid for They don't want to help you.

Can't get through to make a payment because of cyber attack. They ask for 16 digit account number. How do you get that if you cant check your account. This is ridiculous. Won't answer phone calls. It gives you a message and hangs up.

I better not ne charged late fees

This company is horrible. They charge u for stations that no longer exist. I do not recommend this company. Spend hrs and days to pay my bill.

Take to long fix system went dish back on

Had a Joey hooked up in my dad's bedroom he wanted to see his favorite show before passing ,meanwhile four days later they have not activated it in called customer service, been pushed off on several employees, and nothing has changed, but it took two days to get the new bill,they stuck thinking of switching to direct tv.