Dish Network

I submitted the following complaint to Dish Network, and have been speaking with them multiple times each day since Monday morning. I called their corporate headquarters, and I'm at a dead-end, and don't know who else to contact or how to find the proper contacts that can help me!:

I've been struggling since last Sunday to resolve a double-payment Dish Network took out of my bank account. The double-payment made my bank account overdraft, so the sales reps I spoke with said that Dish Network would refund me the $35.00 overdraft fee as well as the $91.66 Dish owes me back. Dish has done NOTHING but send me some coupons to resolve this! My bank is treating me like I'm lying that Dish is going to be straightening my account out, and I don't blame them, since my account has been in the…

Setup appointment to upgrade to 4K service yesterday. Rep said appointment for today noon to 5. I said I needed 8 to noon. She said okay. I waited all day for tech to show up. When I called in I was told the service was for the 11th.

I explained that the rep said tomorrow when I spoke to her. I also explained that I needed the service done by the 9th. They kept offering apologies and excuses, incentives. Everything except meeting my needs. I am now shopping for a new service provider.

Why do you have to run that line across the top and bottom and cut off peoples heads and take things out of the bottom? The top says LED & MHL, photo frame mode, speaker, etc. and the bottom says Demo mode (loop) over "Clear Resolution Enhancer". I do not know what that means, I can't even find anyone (including your Dish TV technician) who knows what it is or what it means. He suggested I press the Format Button below the number 7 to change the size of the picture but it does not eliminate those top and bottom lines across our television.

They are very irritating when you are trying to watch a program and then get the picture cut up so much it does not even make sense. Why would you do such a horrible thing?? It just completely ruins whatever I am watching at the time when it cuts across…

I am writing this complaint because I am not satisfied with Dish. A dish representative that I ordered from, promised that my bill would not go up, but it doubled. Dish also advertises on TV that it will not go up, that is false advertisement.

I was also promised Lifetime movie channel that I don't get either. I switched to Dish because all the other cable providers kept raising their prices and now Dish has done the same. I would appreciate it if you I could have this complaint addressed as soon as possible.

I had dish a few years ago an there service sucked every time it rained or snowed or the wind would blow the service would go out. I got tired of it an told them to cancel my service an i took the box back to the store.

An they are trying to get. $547 bucks out of me big waste of money!

My son, Darius Powell, who was a minor at the time was charged with a bill from Dish Network corporate headquarters. I cancelled the services because the gentleman never returned for me to sign any type of paperwork and neither did my son. Forgery of a document was submitted after I confronted them about taking money off of my debit card in which I did not authorize them to use.

When trying to use it they said I could not use and used my mother's credit card to activate and sent one billing statement and no others were ever sent although I continuously called them. I am in the process of getting an attorney because I feel I have been done unjustly.

Very aggrevated Dish charged my account twice after confirming with me the auto pay was not set up for two month billing cycle. 44 until it clears and have to wait for refund. I had to take action and contact my bank via 3 way with Dish supervisor.

I contact on my own. Customer service is incompetent and never accurate w info when I call. Very disappointed I had to do something for their error. Too often dealing with customer service has been awful and having to explain my account to them because of there lack of competence with my account.

I am a good paying customer and feel they were not helpful and concerned about my needs. Now I am out of money for few days until my bank adjust there error.

Why I should continue with DishTV? I can opt for other option who gives better service. This is my mind set for next. Not getting response for continuous followup "CALLME"/"CALLBACK" ON 57575. I do not understand why you are not responding for customer care?

I am not getting signal since 28/12/2015 no body is available to listen my complaint. e. within guarantee period. You must replace the faulty one immediately. 21506410, STB No. 7012S,Chip ID 00584821001. Please attend my complaint immidiately to celebrate year ending programmes.

08 next recharge date is 07/03/2016.

Sales personal and company employees have outright lied to me on NUMEROUS occasions. Even when complaining to them about all the deception and lies, they lie about their lies! Shame on you Dish Network! Do yourself a HUGE favor and get your TV feed through the two paper cups and a long string before you deal with this corrupt corporation!

Someone used my card without authorization from me personally. 00 on 12/26/15 at 4pm. I called dish and they said they would try to refund it, but couldn't guarantee that it would get refunded because the person who illegally used my card didn't pay their Bill.

I have not and will not ever own dish. I need my money replaced or I will contact an attorney to take care of the matter.

Never contacted re billing question. Rudely transferred by the service rep 12/22/15 11:50 hours without listening to what I had to say or want. A VERY RUDE practice to your customers. was asking to add my son and was going to inquire about "bundling" Inter-net with my acct.

Your rep just without wanting to listen or deal with it pressed a transfer button back to main menu. Which by the way wont let you talk with a rep again. I need a consistent reliable ISP as I use the service for work as a Sheriff Deputy.

I doubt this will be read or acted on but would like a reply.

Someone used my debit card to get service with Dish Network without NY authorization. I was told by dish that it'll be refunded within 2-3 business days then by another customer service representative 7 days I'm sick of the run around I have kids that are looking forward to getting toys for Christmas and I can't wait 7 days it did not take 7 days for them to take it off my card.

I have ordered the NHL Center Ice package several years in a row. My favorite team are the New York Rangers. My complaint is that over half of the games (Rangers) broadcast have been in SD. I know for a fact Direct Network offers the Rangers game in HD.

Center Ice is a "premium" service and to me viewing the game in sd is not a "premium" product! If you ask me hockey is a game best viewed in HD. The puck is so small and moves so fast, it is nearly impossible to enjoy the game in SD!

Otherwise my family and I love Dish. But this Center Ice thing May just be a deal breaker.

Was quoted a monthly charge. The person to whom I was working with made a mistake and I now have to pay more than the price that was quoted. They talk in circles, and that is why I repeated the monthly fee many times to make sure I understood exactly what he had quoted me.

Why would I want to pay more for the same services prior to this. With the new charges there is no savings and I could have done much better going with someone else. I don't think I should be forced to stay with a company that makes you pay for their mistakes.

Do you think Dish would be satisfied if I made a mistake and paid them less? How can you prove fraud when its their word against yours.

On closing my account I was told that I had three receivers in the home which in fact I had two receivers one being a dual receiver. I returned both boxes from my home as Star Tv was here during phone conversation and put the equipment to the side.

Dish is now trying to charge me for the third box which I do not have. When a tech came out and switched rooms for me around Christmas time I do believe for my daughter he took that third box.

Said that the box was no longer needed. (It was connected to the dual receiver in the living room). I am an honest person. I will not keep something that is not mine. Star TV was here and saw how everything was connected.

Calling DISH and explaining what I have and what has happened has been very frustrating and disheartening. I can't return something…

NOT happy with not getting to see the Vikings play the Packers on Sunday. Instead you are showing the 49ers Vs Seattle in the Midwest? A lot of customers are VERY pissed off (making comments on FB) and have to go elsewhere to watch the game.

I have seen EVERY Minnesota game this year. So why the hell cant you show this one. Most important game of the year. I may be reconsidering my choice in switching to DISH. Been having to RESET my system too many times also and customer service support is horrible.

I was with Dish for about 5 years. I had 4 rooms with dish. I had internet. I called for dish to come out and fix the TV in my grandsons room in December of 2014 but when he left the new flat screen tv could not pickup any channels.

also I had trouble several times with the local stations especially fox 10. I had internet problems and was charged extra 15 a month for technical problems. Well then i lost my job and i called dish to tell them i would be late paying my bill and that i deserved a credit for the times i did without local stations if it was not 10 it was channel 5 or 3 I was told that i would be given credit this never happen.

I was told I had not returned all the equipment such as the modem after accusing me and not having the courtesy to call me back and telling me that they…

Called complaint line to request how to lower monthly charges. After an hour on the phone they ended up increased the bill. I called again, same results twice. I wrote two letters and they failed to respond to either. I called again and requested immediate termination. 50 to terminate.

I had already paid them additional service charges after I request ways to reduce the bill. They lied twice. I was forced to terminate do to fraud. These people are horrible to work with. I spent hours on the phone.

Now their collections people are calling me twice daily. Stay as far away as possible from Dish Network. Their customer service is right up there with Comcast. They lie and fail to respond.

Today, I am trying to get Dish service at a new second house location. They are asking me for my Social Security number over the phone to check my credit witch I do not give out to anyone over the phone.

I have been with Dish for many years at my present home and have the payment taken directly from my checking account. Now if I do not give the dish agent my Social over the phone they will not open the new home account.

The 1st person I talked with was very rude and I ask for his supervisor named Cliff = FTMC and he was a smart ass. I need someone to contact me and see how I can get set-up.

A Dish Network support tech was sent out about three months ago, and I paid him to locate my dish in a better place to receive good signals. He promised me that he would come back, bury the cables, take down the 4 dishes that are on my roof, seal the holes so that my roof wouldn't leak, and take down the extra wires draped all over my house from previous "fixes".

Well, he has never returned, and I can't find him. I also chatted with dish, telling them I needed a new remote for my living room. I printed the conversation, and it's 7 pages long, and I still don't have a new remote (this was 3 weeks ago).

My daughter got dish and when we didn't get the 50 dollars for getting dish I asked why she got everything I had and paid 40 dollars a month less. That when they discovered I was paying extra for high definition and it should have been free because that was the deal when we got the High Definition and ordered the new high definition receiver. The next bill came and it was still charging me the extra money. I called and the man on the phone told me I was over charged by at least $300 He told me to deduct 40.00 from my next bill and by that time the account would reflect the correct charges. I did as he said and the next bill was not adjusted. Not only that there was a late fee added because I deducted what I was told and they counted the balance created by the lower payment late.

I called…

Had Dish installed last Saturday and it did not even work for 1 day. Called Dish on Sunday to get it fixed because it was just installed the day before. They told me they could not get anyone to repair it till that Friday. I told the that was not acceptable that they had just installed it the day before. In so many words they said to bad that is the way it is. So I called back and changed the repair to be on Saturday. Guess what the lady did not change so I get a call Thursday that the repair man will here Friday between 8-12. I called them back told them I had called and changed the repair to Saturday because I work. They see where I called but didn't change the date and they are full for this Saturday so if I want Saturday it would have to be next Saturday.

Now 2 weeks with out TV so…

I call to ask about a charge that was being charged to my account as an automatic draft and was told to send my bank account information and I stated that it was illegal to do that via fax if the information was not secure. I was refused a manager and I want the $1.00 put back into my account and as soon as my contract is up I will be canceling my service this is poor customer service.

67 and have never had Dish or cable. Acc. 82559009415912994. Ref. Please correct your records. This bill came from ERC dated Oct. 29, 2015. Thank you for providing a place for me to share my story. Dish Network has been nothing but trouble since I signed up and is a complete waste of money.

I would caution any customers of the problems I have had with their corporate office.

On 9/10/15 we had dish internet installed, IT IS the worst internet service we have ever had. we called to have it removed and one of the Dish Network reps Mr. Oritia told us you can't! I said I do not like the service, a cloud interrupts it.

he said maybe a storm but not a cloud besides you have a two year contract and that that!!! I said let me speak to your supervisor or someone in legal, he said have your lawyer us our legal department does not talk to customers.

I said by law I have 30 days to cancel and it was affirmed by your rep Pam, he said nope and then ended the call! I want this service and your equipment removed from my home and all billing stopped at once.

I choose not to pay my Dish Bill online, yet I receive my bill in the mail just one week before it is due. It occurred to me the reason for this could be to force me to pay online, which I would hope is not the case!

Would appreciate getting my monthly bill at least 10 days before due date. really, do you know anyone who likes to spend time on phone talking to a sales person! I don't want to update my Dish package just rent the ones offered.

Thank you for the opportunity to share my concerns and complaints. If you could let me know the Dish Network corporate mailing address that would be great as well.

Dish Network turned me into collections on 12/14. I had no idea I owed them any money. The account was not in my name, and the address was in a different town than were I live. The billing was going to the address and never came to me.

They would not remove the collection from my credit report even though it was fraud on someone else part. I have even paid the bill in hopes to get if off my credit report but that was not enough for Dish.

How do they get away with ruining people's credit?

I am very dissatisfied with my service. I have been a customer for over 10 years. Dish had a technician come out to my house three weeks ago to correct problem so I could go camping October 17-26. Problem was fixed and when I plugged in my receiver today it will not work.

00 a month they could get a technician out here on October 26. Obviously it's a little too late if I can't get problem solved before Saturday October 17 to go camping. This is an ongoing problem that we have requested to be fixed three other times.

Please contact me if you can be of assistance to me.

KHOU Channel 11 in Houston, Texas is blocking Dish Network from showing their content. I missed 'Blue Bloods" Friday night and will miss other CBS programming until you and Belo (I assume) work out your differences so I am paying but not receiving what I am paying for.

This situation needs to be resolved immediately. I have also contacted KHOU.

Some time ago, we had issues with the satellite and lost service. After a call to Dish they said a service techician would be sent to check, which was done. In that process I was offered a "free" DVR , which was sent to my home.

Later found out there would be a charge for $10 a month and now an extra $40 per month. None of this was explained to me when the so called gift was offered, so I decided to cancel service with Dish as of termination date of 10/20/2015, which by the way is stated on my bill.

When called about the cencellation for service as of 10/21/2015, I was told the contract will not be up until February of 2017 due to the installation of the new service of the DVR. And would like it resolved as soon as possible.

I plan to contact the Consumer Protection Agency as soon I…

I'm not very happy with the loss of my local channels. Since I'm paying you for them, I should get either a lower rate on my bill, or those stations back, or both. If you want to contact me, you can send me an E-Mail to my address above.

Also, you can send it to my home address. I will be waiting to hear from you, so please make your decision soon.

Wanted to share my frustrations with Dish taking off Channel 7. 00 a month to be able to watch shows that I have watched for years and now you have cut off one that I love to watch . I have been a Dish customer for years.

​This is very disappointing and I'm pretty sure if we don't get Channel 7 back I will be calling Direct TV. I'm sure that my bill will not come down due to you turning off that channel? In the world of business the customer should get what they pay for and this is insane.

I want Channel & back.

on Friday aug 14 I called to report our system wasn't working. after an hour of "troubleshooting" I had to get to work and declared it may be easier to switch to direct tv. at that time I was told we would receive a new box in 2 working days and that we would have to install it ourselves ! really?

so to recap we have now been without tv for 3 days because of faulty equipment thru no fault of our own, we also have to install it ourselves. strange, when we see dish techs driving around our area all the time.

add to that the waiting for the ups or whatever and hope someone is here to receive it. Incredible! Is this the best you can do for your customers? we may be talking to direct tv very soon.

Bought my own dish 500 sat dish and box and subscribed to Rv pkg mainly to see NASCAR races and after less than a year i find out i will have to upgrade to a costlier pkg to gain one channel to see races. What a rip. Was told i couldn't just add the Fox channel. Then today i couldn't see race because the local channels were offline and problem was being addressed. Channels have been of line all day.

How convenient this happened on the same day as the Daytona race. Watched it on a damn local channel. I know that nobody cares at dish, but i don't care who i pay my money to for pay tv either. I have as much loyalty to you as you are showing me. Your a crooked outfit and all of these dishonest practices will come back to you in the end and the customers will get the last laugh.

Have been a customer with Dish since 2006 and I stumbled upon some erroneous charges at $28.00 extra a month I called and explained I did not approve these charges nor did I request them, I was told by not calling in sooner to cancel them that that act was "approving" my charges. I explained how unethical it was that they were dumping charges on people and expecting them to notice as a dispute. I also asked for a supervisor "GAVE" he was HORRIBLY rude and stated that again by my not calling to cancel these charges dating back to Feb 2015 that I was "giving my approval".

I told him I was taking this to the local media and this was not acceptable practice I told him he would be "famously jobLESS after the recordings of him hit the media and his supervisors".

He then had the ironic audacity…

Our box stopped working so dish network sent new box by FedEx, after hooking box up called to activate as instructed. Spent almost an hour on phone unplugging then plugging up to wall. Taking the card out then putting back in! Then the nice lady informed me that the new box is defective! And apologized stating that a tech will come on 6/17/15 with yet another box and upgraded!

Tech did come hooked everything up and was working great, until about 8:30 pm when the remote for TV 2 stopped working, will not change the channel appears to be hung up, called dish for support, went through all the plug and unplugging again spent an hour doing all this stuff just for the tech support person to say again that the remote control must have a defect and will send another in 3 to 5 days. I feel very…

I ordered Dish Network about a year ago, from the beginning we have "pop-ups", a blue square telling us to go online to verify that the channel we WERE watching was part of our lineup, how stupid is that? Also sometimes it is impossible to get a picture, I complained about that and was asked if "snow" was on the dish outside.

Sometimes we just shut it off and forget TV, it is so frustrating to deal with so often. We have 4 sets and it happens to all of them every day. Someone from the office sent a technician to check things, it's still the same, but he was generous enough to tell me he wouldn't charge the customary service call fee of 98.00. That was generous since I didn't cause the problem. It's his service that we are paying for and not getting.

He also told me that if the technician…

We went to Dish for our internet service. I am disabled and use the internet a lot. I can't believe I only get 10mgb. I am out of mgbs within 1 to 2 weeks. When I call they say that's all I can get for a month.

Then they offer 1 to 5 mbs to make it thru. That's still not enough. What I didn't know is that I can't cancel for 2 years due to contract. I have been with Dish for years with our TV.

But something needs to be done to up the service. I will definitely let people know to check carefully before signing to Dish Net. Let me know What I need to do to get better internet service thru you. If there's nothing you can do.

I will cancel my net service.

I signed up for Dish about a year ago. I have no complaints with the picture my complaint are those constant pop-ups. They happen every day on each of my 4 TV's. Sometimes I can get rid of them and sometimes I just give up and turn it off. It is driving me crazy. I had Comcast for over 30 years but they stopped being honest with me so I had to switch and now this!!!!

I called a service person and he offered to send a technician out at no charge, (wasn't that generous?) to see if the issue could be resolved, it WASN'T resolved and I don't know what to do next. He said if they had to come back my charge would only be $10.00. I don't understand why I am paying for a service that I am not getting and he wants to charge ME to solve his bad service??

I understand that if I cancel that I will…

I have tried to resolve this matter of a refer a friend since Feb 2015. The last 3 times I was told it would be on the next billing cycle Yet again it wasn't. The last person (JAX) said again the credit would appear and yet it hasn't. The problem I have is not only do I seem to get the run around but when I inquire about this, they want me to provide account info on the party that signed up which I wasn't to happy with.

When I voiced my concern, I had to go round and round until they pulled up my account which showed the certificate that was used and of course I was told it would be on next billing cycle. That was in March and yet I have not received it and I just paid my bill today 5/11/2015 and of course the billing is 30 days in advance. I regret referring a friend as the customer…

I have been having my service suspended just about every month for over a year now (the last time for nine days) while talking to customer service again and AGAIN getting nowhere. The last rep (I think was a person that could barely speak English) tells me that you cannot accept my check as payment, not because they bounce but because there is always one thousand dollars plus in my account. He gave me some crazy story that I couldn't even figure out what he was talking about.

My billing closes on the 13th and I get the bill on the 23rd or 24th and it is due on the 26th. Even when I send a check right there from the post office there is no way you will get it on time even with a grace period. I pay my electric, water, sewer, property tax, insurance, American Express, master card, visa card…

I had a problem with my Dish system. A repair person responded and replace the receiver. The repair person showed us some item offered by dish and one of the items was a Sound Bar & Woofer System in the amount of $349.00. We purchased this item and after one day we decided that we didn't care for this item.

I called several numbers and was instructed to call 1-800-333-3474, which I did. The person I spoke with explained that the item would have to be returned. I explained we had not received any shipping boxes for these items and if I shipped them and they were damaged I would not take the responsibility for the damage. He said that was my problem. I asked to speak to a supervisor, he told me it would take a minuter to arrange that.

He came back on phone explained that he had to ask a…

I have been in contact with your customer service dept. and then transferred to a supervisor to fill out a tracking form which I was told I would receive a call within 24/48 hours for an update. I did not receive a call so I called today. I gave them the Supervisor's name -Maria YI2. They could not find an extension to contact her. They could not give me info. on why or who would of called me for the tracking info. Every question I asked they had no answer.

This is the biggest run-a-round and full of bull ever. I have a spotless record and make payments way before the payment date and have been with you all a very very long time. The lies and I don't know's are very unprofessional and just flat out makes Dish sound like they don't know crap! I definately will be looking into new options…

I signed up for dishTV over a year ago. I should have seen the red flags then. First they signed me up for a larger package then we had discussed. I only get a few channels after that. My bill was twice what it should have been. For a year I was charged $39-$45. Charging for HBO that I didn't get or order. I was credited 1 months credit. I want it all back. They put it in my sons name, telling me I had all control. Didn't have Any trouble taking money from my bank account. I couldn't do it without my son even though I'm on the account also.

I wanted to add internet they sent me many offered. But couldn't do anything for me after I finally got to talk to someone. The reps I spoke to were Way out of line. The one guy kept saying smart aleck comments to me when I asked to speak to someone…

I tried calling the dish representative who hooked up my dish two Saturdays ago and the person that's over him I still have not received a call back from either one of them I changed to dish to save before I changed I called and talk with a man and explain the 7 special programs that I needed he said no problem I cant get good times Sanford & son and a few others today I was at someone else house going through their channel.

I saw with my own eyes the programs that my dad miss dearly shows I have been calling in about every since my dish was hooked up they are on channel 232 so I rush home to find out I do not have that channel my dad is 89 years old when I changed to dish he has not been the same this is very sad he doesn't ask for much so

I have to do what is best for him because I was…

I have cancelled my TV Dish Network which was bundled with CenturyLink for phone & wireless internet. I have sent my equipment back which have been rec'd by Dish & have paid my final bill which has been received by Dish.

61 which they are planning on deducting from my bank account on May 19,2015. What is this bill for? CenturyLink took back the phone line & wireless using the FCC agreement. I have called Dish Network several times & they say my account is closed with them & the account# 247523 is not there's.

I want to stop them from deducting from my bank account ... I would like a paper bill explaining these current charges & or is it final but no one can find me but yet I am receiving emails with Dish name. Please explain...

My mother is deceased. I have been trying to cancel her service and am getting the same under handed tactics everyone else is getting. They are supposed to send labels to return her equipment. I have not received anything but any other bill and by the way you have to foot the bill for the return.

Listen, all I want to do is cancel her service and do the right thing and return the equipment. Her home is empty and soon someone else will be living there, then what!! I just wonder what Dish Network has to gain by threatening, lying and providing no customer service.

What they get is contempt and people making sure everyone knows to beware of ever signing up for their service. the company seems to hire only those with a gangster mind set. I just lost my mom and everyone else has been more…

Invited friends over for the fight. What do you know yall decided not to carry UFC. If UFC won't be carried by the next fight we will be canceling our service.

I have been a DISH subscriber at home and with my RV before you came up with DISH FOR MY RV which advertised that it would solve all my problems. So I bought a new Satellite Dish and DISH receiver for my motorhome and spent a lot of money to purchase and have it installed. Set up and activation was fairly simple, and I tested in my driveway and everything worked fine. Your literature stated that I did not have to call to stop service at the end of a monthly period, but to simply not pay the bill and my service would stop until I was ready to use it again.

Today I got an email billing me for a second month and stating that I was one month past due. I tried online chat for about an hour with a customer service rep and eventually her supervisor and met with a huge cultural and understanding…

I truly enjoyed the programming that Dish network put out, until dish network presumed that they knew best what I actually enjoyed watching and decided to cut it from my programming! I am very disappointed that Dish cut Ovation Channel because YOU said nobody watches this channel.

So I guess you are referring to one of your long time customer's as not counting. This was truly upsetting to me considering Iove the good wholesome programs of this channel that Ovation puts out! So what are you planning on replacing my programming with and assuming you know your customer's best?

One TRULY UPSET DISH NETWORK CUSTOMER ! I sincerely hope you start listening to your current customers before they become former customers. Thank You