Dollar General logo

Dollar General

1.5
1,554 complaints

Address

100 Mission Ridge, Goodlettsville, TN, 37072

Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.

Common Issues

35% (43)
rudedisrespectfulunprofessional
30% (37)
dirtymessyboxes
20% (25)
understaffedone personmanager
10% (12)
couponsdigitalprice
5% (6)
empty shelvesout of stocknot stocked

Complaints

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Sammie Edwards

Feb 18, 2020
0

Dollar general in Simpson Louisiana Her name is Jordan very rude. 00. 10. 10. I sammie let’s go look there was a sign Han 100. She comes back to front and said to the girl behide register I’ll take it off she getting a attude in front of me and other consumers.

JORDAN HAS NO CONSUMER SERVICES SHE IS RUDE, MOUTHY My phone is 337 -378-2014 Sammie Edwards

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Melanie Smith

Feb 16, 2020
0

I was shopping at your store this morning which is Sunday, February 17 at 9 AM I walked into your store only to be treated so rudely by your two employees nobody was at the front cash area they were towards the back as I walked back there the woman looked at me never said good morning can I help you nothing continue to carry on A conversation with a young man that work there who has a terrible foul mouth he continually use the F word several times while I was in there as I approached the aisle that he was working on he too looked at me never spoke I’m looking around as I’m shopping this is a brand new store just opened up a couple months ago it is an absolute mess in there there are racks that are holding inventory almost down every aisle you could hardly get the cart through it’s a…

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Corey

Feb 15, 2020
0

We need to Dollar General got to the register cashier lady says give me a minute I'll be with you four minutes five minutes later she comes up when not just me standing there other customers come up when I said something to her it's cuz we'll use the only customer in the store I don't need to come up here until there's more than one when I ask to speak to the manager she said she's the manager which she's not when I bought my beer there she didn't even ask me for my ID

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Bonnie Clay

Feb 15, 2020
0

Hi, I would like to complain about the dollar general on south broad, in Monroe Ga. There are never enough employees and it looks like maybe only one or two people control the whole store. When myself or my family go we hardly can get down the isle.

Its super messy, unorganized and they seem to just hire anyone. A few times Ive seen a homeless person in front of the building. Would love to see this place change its a great convience to have close by but its getting worse by the minute. Clay

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Amy

Feb 15, 2020
0

Went into your store 10479 1200 Hwy 80 Eden ga tonight and of all nights it was Valentine's and I need to get somethings for dinner and when I got to the counter I was told that I couldn't purchase my products because they could not except any cash. I can understand no debit cards but not cash.

This is a very inconvenience for me and I am not a happy customer. This store always has problems with there registers or credit card machines and I get tired of it. I've decided to take my business some where else and will not be returning yo any of your stores.

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W.F. Eddings and Lonnie Eddings

Feb 14, 2020
0

One star only for you because of her. We really like having a store in our small community but we don't like being treated as trashy as she has treated them.

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Mark Braud

Feb 13, 2020
0

every time I go to the store in Sorrento Louisiana, your employee Kayla Rouyea tells me the machine declines my card because they are haveing trouble with chase. I told her it works at other dg stores and she says its just this one .

I shop there every day and spend a lot there . but will not shop there anymore as long as she is employed there . This is not a way to treat customers . I'm 61 and dont have Time for this .

thanks have a great day . Mark

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Sheila Crow

Feb 13, 2020
0

My complaint is about the manager of Dollar General in Edna, Texas. This has been going on for a few months. Now. She's very rude very uncouth. Very disrespectful. Looks at people ugly. Smartshop 2 people make people feel weird.

I've worked at Dollar General years ago, and I know how this policy works, but she is the most rude and uncouth person to the employees and customers that I have ever met an object with it for four months now that's enough for me. The employees don't want to say anything because they're afraid of what she will smart off to them and say she's very very ugly person If needed I can get a petition and there will be signatures on that petition.

I can guarantee you that.

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Emily Cortez

Feb 13, 2020
0

, in Lebanon, PA 17046 is open until 10pm. I live, across the street and as soon as employee saw me going towards store, she stopped smoking, went inside and locked doors!! It is just turning 930 pm right now!!

All I needed was a pack of cigarettes!! Either you need to change website hours or you need to explain to your employees that store should not close until 10pm like stated!! My car broke down and can't get anywhere because the closest store is about 2 miles away!

Thanks to your employees, now I must wait until tomorrow, when someone with a car can get me some!! I would have thought dollar general would be a great thing to have around but unfortunately, it's not!!

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Kimberly Koller

Feb 12, 2020
0

Manager at Portageville is nasty and can’t hear nothing you say! She is rude and breaks every social media policy you have!! My picture of her Facebook that she shared will not download!! But is a picture of DG in Clarkton and it’s a photo of y’all cameras!!

Of a customer and they are accusing her of stealing from someone’s house!! If this customer gets a hold of this y’all will be in so much hot water!! And Misty is still working! So much for store policy!! And I know she deleted it, but I didn’t!

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Rodney Johnston

Feb 9, 2020
0

Was in your East Peoria Illinois store 2/8/2020 shopping your 50% off sale. I took my merchandise to the register and an associate names Jai began to check my order out. I noticed that not only was some of my merchandise not ringing the promised 50% off retail but some things like my dog food for instance was marked 63 cents ringing 85 cents with no 50% discount.

When I brought this to the associates attention he/she refused to give the deduction or even ring the yellow sticker price on the item. I asked to see the receipt so I could look at the other items I purchased and the associate acted as if they were unaware of what a receipt even was.

So, I reworded it and called it a register tape and again was met with indifference. I finally asked for the manager (Rich) to come to the check…

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Cynthia Sharp

Feb 9, 2020
0

Store #03706 Treated me horribly. I had the worst customer service I have ever experienced. I had bought shampoo and conditioner the previous day and it was supposed to be 50% off and it didn’t come up. So I brought it back today and cashier was clearly agitated with me even though this was a store error.

She was mumbling under her breath how irritated she was. Never in my life would I treat someone like that. I am never returning to this store and maybe even dollar general.

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Keith

Feb 9, 2020
0

Have a 5 year old with medical issues that needed to use the rest room the lady on duty said that they dont let people use the rest rooms any more guess we will be going to walmart from now one. East End Arkansas

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Shelly jones

Feb 9, 2020
0

I have a vanilla prepaid Visa I put money on to pay my bills. For the last few months I've been told at my local dollar store, in Canmer, they can not load money to my card because they lost their ring of cards that have the bar code on them to do reloads.

I drive 20 minutes out of my way because of this to add money to the card. I spend at least $60 everyday in my local store. I was just wondering what the deal is. Why can't they get a new set of barcode cards for the prepaid cards you still add money to them?

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Sarah Tolar

Feb 8, 2020
0

The manager in the Sneads, Florida store is very rude. She was checking me out at the cash register and was to busy worrying about everything else that was going on with the sales items. She was unprofessional towards all of her employees and all the customers in the store.

The store had been opened for severals hours. She very loudly said, I am going to take down the sale signs because everything is mark wrong. She was ripping the signs down right in front of me and other customers.

Then she loudly told her employees, "I am going to lock all the doors and start marking prices right". Her two employees that were working I felt so bad for them. She acts so flipped most of the time. The employees are treated like animals and not human beings.

Please help our little store out and place…

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Gina Huff

Feb 8, 2020
0

I give this store Zero stars!! This store is poorly managed with lazy workers!!! Carts sitting in every isle!! Cannot even get to the things that your shopping for becuz of all the carts!!! I'm not real sure why they find it so hard to stock the shelves!!

No need for every damn cart to be out in the store!!! Pull one cart at a time and unload it!!! It's not rocket science!!!! Absolutely worst Dollar General I have ever shopped at!!!

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William Abraham

Feb 8, 2020
0

I live in Parachute Colorado and the dollar general store here is stating a policy that seems no other merchant in Colorado follows the policy that dollar general is obviously misstating. The policy addresses the sale of cigarettes and other tobacco products requiring an id for purchase.

I am 69 years old and I wish I looked underage. I looked up the Federal regulation. pdf. Please read the policy. I always ask why I have to show my ID and the only answer I get is "its policy".

On top of all that, there are employees there that have the sense to see I am way past the minimum age. This makes no sense that the parachute Colorado dollar general is obviously at a loss to understand this. Lets be CONSISTANT.…

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Paula Johnson

Feb 7, 2020
0

I as at your store# 12212 10:27am in St Charles this morning and experienced your rude employee. 10 and told the clerk it should be a dollar. 10. I let her know the $1 deal sign was till there. We walked back there and I showed her the sign she snatched it down and said this is a mistake.

I pointed out the other dollar deal on the Pepsi she said ill just give it to you for a dollar. 10. she turn around and said I am not arguing in a nasty tone. I said you need to watch your mouth.

I then said that ok I will contact customer service she said go ahead you don't know my name!!! Well she has the nose piercings. 00.

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Blake

Feb 6, 2020
0

The store in Iuka Il. Kim is an employee with a big mouth . It is not pleasant to go in there and hear her complaining about employees to other employees so loud u can hear her anywhere in the store.

And she is a very unpleasant person to check out with . I avoid it when I see her there. A smile would be nice yet She has never in all the time the store has opened. She also has shorted me in change on occasion .

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Beverly

Feb 6, 2020
0

I have a complaint about 20131 Plank Rd, Zachary, La 70791. That parking lot and sidewalk had trash everywhere, and down the side of the building is a trash dumpster, trash is everywhere Its disgusting , the outside of this store needs some attention. Just wanted to let yall know.

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Teresa

Feb 6, 2020
0

I was shopping in the store and I got up to the register nobody was there I stood there about 3-4 minutes I looked around the store couldn’t find employee was yelling hey anybody in here nobody respond and then I had to walk around more and I found employee to help me at the register and the store is very dirty not organized not happy The store is located in Cuba New York

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Teresa

Feb 6, 2020
0

I was shopping in the store and I got up to the register nobody was there I stood there about 3-4 minutes I looked around the store couldn’t find employee was yelling hey anybody in here nobody respond and then I had to walk around more and I found employee to help me at the register and the store is very dirty not organized not happy

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John miller

Feb 6, 2020
0

I live In Linden Tx . Until I moved here 6 months ago , i shopped at DG all the time . Were my favorite stores . Your store in linden tx is 2 blocks from my home . It would be a very nice convenience .

But : I don't go in your store here unless I have to , because it is a filthy unorganized mess at all times . I won't buy food , clothing or hygiene items there at all . Doesn't seem sanitary .

However , today I stopped by to get phone minutes and slim Jim sticks for my dog (it's what I give her for treats ) . I didn't want to drive 10 miles to Wal Mart .

However , I'm sitting in Walmart parking lot now letting you know DG has lost my business forever . When I went in the dg in linden tx today 2/5/20 @ 4:30 pm , there was a white woman in 40s or 50s behind counter "bopping" to Michael…

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Becky Rash

Feb 5, 2020
0

I am furious

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Mary Niederkorn

Feb 5, 2020
0

Store in Pleasant Valley, NY is dirty and has no working customer bathroom for at least for months. When asked for the key employee staed it didn't work. At this point I. am ready to call the Dutchess County Health Department since it appears nothing is being done to fix the problem.

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Illa merritt

Feb 4, 2020
0

I was into dollar general store on 52nd and eastern in kentwood much and I couldn't believe you could not get down isles because of stuff on floor and I dont mean boxes of stock . I was stepping on stuff down every isle and worse casher was leaning on counter and had her young son standing next to her. Will never go there again and will put on face book not to shop there ever.

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Melissa Thomas

Feb 4, 2020
0

I don't normally complain but I had a very bad experience in one of the Dandridge, TN stores this morning. I stopped in with my mother and while we were in the store, both of us had to use the restroom before we left.

did you smoke in the bathroom? I don't even smoke. I then suggested it might have been the lady who I had seen checking out just before my mother and I got back up toward the cash register. she didn't smell like smoke.

well, that is okay, we have cameras and I can SEE who was smoking! I have been irritated all day by her. She was clearly accusing me of doing something that I don't do nor have I ever done and that is to smoke!

There was a delivery guy who came in about the time she started talking about smoke but after being snapped at about the lady who had been in front…

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Rhonda Craig

Feb 3, 2020
0

I just bought some Clover Valley Teriyaki Beef Jerky at the Dollar General on Phoenix Avenue in Fort Smith Arkansas and when I got home and opened it I found it was full of mold. I dropped a piece on the floor when I pulled it out of the bag and my puppy ate it.

This store is the closest one between the hospital I work at and home so I often stop there even though it is very very dirty and there is always stock carts in the aisles. I thought packaged items would be safe to buy there but I just learned that the items on the carts sit there much longer than they should and get moldy which can make someone very I'll.

I have the bag of jerky and my receipt. Thank you

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Erick Strong

Feb 3, 2020
0

Upon entering the store i wasn't welcomed. A young man did how ever speak to me as i wander around as i exited outside i noticed trash around the perimeter of store, and the exterior lights on some of the letters were not working.

The District manager,Store manager ,and employees need to be held accountable.

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Flora Williams

Feb 2, 2020
0

I love shopping at Dollar General , but the one in my home town- is not very easy to shop in and its been this way for a while now, theres always big stock carts all over the store making it hard to get around the store, shelves always seem empty. I take care of a handicapped woman and when I take her to Dollar General in Manchester she can not get around those stock carts are always in the way, ALL THRU THE STORE..

So I have to go out of town to another Dollar General just so she can shop without having to try to get around those big stock carts. This seems to happen every day at the Dollar General store in Manchester, New York.

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Cecily

Feb 2, 2020
0

Before going to DG just now, I went on the app and downloaded the $5 off $25 coupon that said it expired today, Feb 1st. My subtotal was $26 (before tax) and even though I had entered my phone number that the coupon is linked to, it did not deduct the $5 and the cashier told me that yesterday was the day of the $5 coupon this week (even though it is ALWAYS on Saturdays) and

I wasn’t able to show her proof that the coupon said today’s date because I get ZERO phone service inside the store as well as in the parking lot so the app will not let you do anything when you are on the property. The only reason I spent more than $25 is so that I could get $5 off and I still would like my $5 somehow because every dollar counts in my house and

I use the Dollar General app all the time to save money…

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Annabelle

Jan 31, 2020
0

The store in banks Alabama store number 20039. A girl named ashli is the manager. The store is awful u can’t even walk down the isles and can’t push cart because so much stuff. They are always rude and I went at night tile and they were outside of the store smoking marijuana.

No one is never working. Can’t get any assistance. This store is horrible. A guy or girl all I know is justin works to and they are rude and always sitting on the counters.

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Lottie Mcclam

Jan 29, 2020
0

Yes the past road manger so rude I think her name is Donna so I went in the store the other day asked a question to the cashier and Donna out of no where said if it's not back there we didn't stick it yet with a attitude the store is a mess trash ever were and I'm a regular customer the things are never stocked it makes no sense at all to even want to shop there

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Yoandra

Jan 29, 2020
0

Today I went into the Dollar general store in Tampa, Florida on Columbus Avenue. While checking out I entered my phone number for digital coupons and the whole system froze for that register. The Women at the counter was very rude and had no customer service.

" Instead of offering to use the other register that seemed ok to use. She started calling customer support and she stated she didn't know how long it would be so I walked out because I had my 2 year old and he was cranky.

Before leaving the parking lot, another employee flags me down to return to the store. Once I entered the same associate was at the other register checking out other customers. Once I checking out again, she stated not to use my Dollar general digital coupons so I won't mess up the register again.

The worker was…

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Amanda Kennedy

Jan 29, 2020
0

77 i didnt realize until i got home and seen on the receipt that she typed it in as if i gave a 20 dollar bill instead of a 50 so i called up there and i told the cashier what happened he asked the cashier that checked me out and she said yes she made the mistake and he said he remembered me too and

the 50 was in the cash register but they were closing in 5 mins so he got my name and said i could get it the next day i go up there the next day it's the cashier that said he would give it back to me so i tell him who i am and he tells me i cant get my money back cause the register was only over 70 cents and that was it he said sorry so

that's it i dont get my money back he can look back at the camera by the register and see i paid with a 50 dollar bill i just want my money back i work hard…

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Trenady Dryden

Jan 29, 2020
0

I want to make a complaint about two of your stores in Kansas City MO. One located on Truman Road. both stores have a bad habit of shutting down 30 min prior to the actual closing time. The one on Truman starts running you out the door 15 min prior to their 30 min early shut down.

They won't even let you finish getting what your in there to get. I'm tired of trying to get what I need and being ushered out and told to leave or their doors being closed early. so I've been having to travel to a walmart which is a huge inconvience. Please do something

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Sharron Witherwax

Jan 28, 2020
0

For 3 or 4 weeks I have been in my local Dollar General only to find most aisles blocked completely with product that needs to be on the empty shelves. This is how it is in this store for a very long time. Are they short handed?

I have gone in there and 3 people are behind the register, the other 2 complaining about what they were told to do. This is a small town and I like shopping Dollar General. But I will drive 10 miles or so to shop else where.

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Betty Jordan

Jan 28, 2020
0

Standing behind 3 customers. I'm handicapped. 3 people behind me. 2nd cashier walks up to a second register and she helps the person2 people behind me!! It should be "NEXT PERSON IN LINE"!!! Y'all need to fix this! You made a line so this should be done! Always happens!! Store#15942 1500 4th Avenue.

Ford City, pa 16226 if not fixed, I will blast you all over FB Instagram, twitter...

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Randy Bryant

Jan 28, 2020
0

Just went to the dollar store, bought several items, including a pack of Marlboro's. The clerk asked to see my ID, which is normal. She refused to accept my drivers license because they were expired.. REALLY?

Is the whole point of ID to provide a photo proof of age? What the hell?

We can't even require people provide and ID to vote in this country and Dollar General won't accept my PICTURE ID drivers license as proof of age? REALLY? REALLY?

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Shawn speenburgh

Jan 28, 2020
0

No HEATTTT!! THE STORE IN MASONVILLE NY HAS NO HEAT AND YOU EXPECT US TO SHOP THERE? IT'S WINTER HERE AND THIS IS UNACCEPTABLE AND TO HAVE GIRLS WORKING IN THERE I FEEL SO BAD FOR THEM !!!

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Lisa Hudson

Jan 28, 2020
0

I went to the family dollar in lake station in and i used my clippings and the 5.pp off 25.00 or more my bill was over 71.00 and it didnt take the 5.00 off and we told the cashier and she said there is nothing she can do i said how is that even possible she said idk but nothing she can do my problem is that i should of got the 5.00 off im going to stop going there if this is how customer service is there

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James E. Bates

Jan 28, 2020
0

I have been trying to purchase a Verizon cell phone from the Clanton, AL store located on Hwy 28 for about two weeks now and each time the phone is scanned it has some information about unauthorized purchase or something of that. Anyway I have been told to try Wall Mart or another Dollar General store in the area.

I don't buy from Wall Mart and I think that somebody with Dollar General can resolve this problem. I was there just today and same story can't purchase. The Employees there have tried to get some help from DRC? IDK, anyway that Department ether could care less or they don't know how to fix the problem.

However I'm told come back again tomorrow and they will try again to do something. Maybe this Dollar General don't have the "Light On". I'm 66 years old and this is BS'' can't…

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Maribeth Gutierrez

Jan 27, 2020
0

I live in Walnut Cove NC and I shop mostly at the DG @ 1035 NC Hwy 65 W. The staff is nice and courteous, but for months the store is worse than ever, product not put away and shelves messy. Aisles are blocked.

I am upset because some things you need are probably in boxes. If you cannot hire people to work and put stuff away DON'T KEEP BUILDING THEM!

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William

Jan 27, 2020
0

Store 4808 closing early slot. Today closing at 5:00 pm 1-27-2020

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Jackie

Jan 27, 2020
0

A store manager plotting against one of her employees to have them fired. At the Lake Hamilton store it was completely unprofessional to hear the way she was talking down on the young lady. I hope she sues her for harassment.

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Desiree Jacobs

Jan 27, 2020
0

If this isn't the correct way to contact the district manager please let me know the way to do so I would greatly appreciate it.

Today 1/26/2020 I was once again escorted off the premises of the Dollar General located at 913 Commerce Dr S Ligonier Indiana by police officers and was told that if I returned I would be arrested for trespassing. Once again I asked what the reasoning was and I have yet to be told one. You can contact officer Josh Snyder who was the officer I spoke with today.

I have not given the lady manager any reason what so ever to embarrass me like this except for the fact that she is the sister of my boyfriend's landlord Jill Riggs. How can a PERSONAL VENDETTA get me kicked out of Dollar General not once but TWICE? I won't say anything else right now unless you have any…

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Pam Horton

Jan 27, 2020
0

I shopped at Dollar General on early Saturday afternoon of January 25, 2020. I purchased my 23 items with a personal check. The cashier that rang up my items accidently pushed a wrong register key. ( I believe she said she cashed out vs. hitting the check button).

She proceeded to tell the cashier next to her and they discussed that my items would have to be punched in as deleted/returned and then rerung up again. The other employee took me to a separate register since there were a number of customers behind me in the one open line.

My items had already been bagged and I had loaded them into a shopping cart. I asked if she could correct this with the receipt but I was told that she would actually have to pull each item from the bags in the cart and scan back into inventory and then…

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candace cochran

Jan 27, 2020
0

Last time I visited this store, the entire store was in such disarray, with music blasting from the back room. I found it impossible to enjoy even 2 minutes in the store. The total feel of the store was lost due to these conditions.

Your stores are a great addition to our area, but with these issues in the store, your customer base will eventually shop other places for their needs. I thank you for taking my comments.

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Sherry cross

Jan 27, 2020
0

People talk to much on their sale phones bad when you try to get help so I paid a little more at another retail store

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Alfongelia Wallace

Jan 27, 2020
0

The store at 5471 Watkins Drive is never open when it’s supposed to be and when it is open you can’t find what you need. Everyone should be fired! It’s ridiculous! What the point of having at store in the area that’s not accessible?

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