Dollar General logo

Dollar General

1.5
1,577 complaints

Address

100 Mission Ridge, Goodlettsville, TN, 37072

Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.

Common Issues

35% (43)
rudedisrespectfulunprofessional
30% (37)
dirtymessyboxes
20% (25)
understaffedone personmanager
10% (12)
couponsdigitalprice
5% (6)
empty shelvesout of stocknot stocked

Complaints

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Denice

Jan 17, 2020
0

A manger at the store assued that I stole from the store. She didn't catch my stealing, and she banned me from the store. The manger called the store and told another employee not to let me in the store because she seen me taking iteams out my purse but the iteam she seen where from 7eleven not her store that I bought before going to the dollar general.

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Kenny rinke

Jan 17, 2020
0

This store is a disaster. It takes 15 to 20 minutes to get checked out do to one person working. of trash and boxes at all times. U can never make it down the isles. Nothing is ever stocked and they are always out of everything.

The medicines are out of date and expired along with many other items. Even food has to be checked for dates at all times. It's sad because it use to well managed when kathie powell ran it. Always clean and organized.

Love having this store here just wish it was organized and stocked.

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April

Jan 17, 2020
0

Dollar general 16663 is a joke!!!!! Extremely rude staff.

For instance, manager likes to yell in front for customers, insults his staff, snoozes in the office and doesn't ever and I mean ever do absolutely anything at all the store is never stocked!!!!! Something needs to be done!!! Hes pushing employees to quit because of his bullying! Not cool!!!!

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L Morrison

Jan 17, 2020
0

I went to the Dollar General in Briggs Chaney, Silver Spring, MD yesterday to get some sugar. There are roaches in the store which is an indication that they need to clean it, so I immediately left without the sugar.

Please have the store inspected because folks do not deserve this kind of filthy environment when trying to purchase food or other items.

Also this sets a bad reputation for Dollar General. Thank you

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Brita West

Jan 17, 2020
0

I arrived at the Dollar General In Jamestown, Tn at approximately 7:55pm on Thursday the 16th day of January and when I approached the door the gentleman working there started shewing me away like I was some insect or animal he was trying to get rid of. I just think that the employee should know that I am a paying customer and he should know that the insect he shewed away helps make his payroll and he could use some lessons in people skills. Thank you, A very dissatisfied customer

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Elizabeth A Mathews

Jan 17, 2020
0

Dollar general Hwy 31 Warrior al 35180

Our store has rows of empty shelves. They have nothing you need stocked. They are allowing shelves to remain empty for weeks. Parking lot filthy. Lines so so long. I have had to start driving to another city because the store in warrior has nothing. Why? Thankyou Elizabeth mathews

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Laurie

Jan 16, 2020
0

The new advertisement comes out on every Sunday. In those advertisements there are deals that I am not able to do. Due to the fact that my store never gets the product. Sunday January 12th my store had one 6 pack of Scott paper towels, the sale is two 6 packs for $8.

Truck delivery was January 15th, I just left the store and there is still only that one 6 pack. Cashier told me I could try another store, I could if I had a vehicle and the next closest store wasn't a 12 minute drive.

This happens every week with a sales item. Store is clean, manager and cashiers are all very nice. Just need to be better stocked. Thank you for your time.

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Glenda Suggs

Jan 16, 2020
0

The Dollar General store in Horatio, AR was great and could be again if whoever is ordering would do his or her job and order what it takes to keep the store going. For example: It has been over a month since they've had Digorno pan pizza, most of the freezer units are empty. Especially, frozen vegetables. What's going on?? Like I said, this has been going on for over a month! PLEASE look into this, a lot of people here depend on this store!! Thank you for anything you can do in advance

Glenda Suggs

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James Williams

Jan 16, 2020
0

One of your employees at the Dollar General store in buckner, missouri said he allegedly has me on camera switching price tags i asked him to show me video of me allegedly doing what he said he said he could not show me becauae it was two years prior to jan 14 2020. Why didnt he call the Police department if he cought me doing anything on your stores property no cops were called he always threatens me even of im out side the store waiting and

when Dollar General is the only store open in town sometimes i can go to the store and buy food for my kids so my lawyer will be contacting your corporation to file lawsuits against Dollar General if you would like your employees name please contact me and i will disclose his name for you

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Will price

Jan 16, 2020
0

Word going around you may need to check in with the store manager and assistant manger in blountstown. Secret love a fair in the work place. It’s a shame y’all don’t pay attention he’s been doing this for years. She has told a couple of people about the sexual activity going on in the back room after hours and while they work together it’s nothing new it’s been happening and it needs to be address befor someone takes it to someone bigger then corporate

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Daniel Smith

Jan 16, 2020
0

On the date of January 15th, 2020 on a Wednesday and employee met me at the door of the dollar general located on 2815A Ridge Ave Philadelphia, PA 19121 and stated that they were closed as they were locking the door. This store has repeatedly closed their store before well before 8pm and is listed as being open until 9pm online.

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Jill E Crum

Jan 15, 2020
0

The manager of the Dollar general in Angels camp California is very rude and unprofessional. There was an incident where a product was in the wrong spot with the wrong price. Not just one package but five packages. 99. I told her that by law she's supposed to honor the shelf price.

She started screaming at me no I don't have to honor the shelf price! There was other people in line I was quite embarrassed! I asked her why she was screaming at me. She told me to get out of the store .

I asked her what did I do? She said every time you come in here you cause a problem! That was only the second time I've ever seen her so how is she going to say that every time I come in there I cause a problem.

I shop at the Dollar general in Angels camp California daily sometimes two times a day since the…

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Leanna Plagman

Jan 15, 2020
0

Why can't you get products back in stock when you run out and they are good sellers? Rexall brown shampoo and tiger balm salve which by the way is supposed to be on sale both come to mind. Very frustrating and inconvenient for the customer.

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Leanna Plagman

Jan 15, 2020
0

Store is always filthy, floors need cleaned/scrubbed. Merchandise is stacked so high to ceiling you need ladder to reach it. Normal products like Rexall brown shampoo and Tiger Balm which is supposed to be on sale are completely out of stock.

Some good it does to run a sale and have a discount store in our town when the regular products everyone uses are never available. Clerks know absolutely nothing, always say it must be on truck but they don't know when truck will be in or if its on that truck when items will be unpacked.

Basically they only scan items and take money, once in awhile you get one that knows a thing or two, but that is seldom. Middle of winter here and I didn''t want to have to drive out of town to get these products but I have no choice. Dollar General! Clean up your…

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Jen

Jan 15, 2020
0

The manager is very disrespectful she did not gave me my receipt. But she made the other customers come back into the store and give them a receipt tell my child to get out the store and the cash register did not gave my son he’s change me as a momma I had to go in the store and get the manager right The dollar general in Chester Georgia that manager needs to be Relocated because everyone have problems with her

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Del Harris

Jan 15, 2020
0

Store has been not kept for a year or more. I tried to get to toilet paper /paper towels and other items the entire store is blocked by stocking carts all the time I try to to get items I need for daily Living and necessities.

I tried to get to items and could not my neck and back have now sustained injury and are hurting now as a result really bad. 50 for paper towels and was upset could not get what I came for.

Manager stated “I should work here then “ i Brought the paper towels left my other items but need to file a few claims for my injuries sustained, discrimination, harassment, and on my sons behalf for his mental

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Miranda Jackson

Jan 15, 2020
0

A employee at dollar general in Manchester Ohio 45144, a employee always falling over while waiting on people, always texting while waiting on people, and always being rude, always acts like shes on drugs.

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Jamie Sanders

Jan 14, 2020
0

00 and when i gave it to my and opened it the strip had been scratched off,I contacted the store where i bought it . to find out if i could get anything done ! i was told that i needed to deal with ebay, I have tried and they said to contact the place i bought it .

I want my money back ,I feel that it should have been an easy fix or not? thanks Jamie

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Angie

Jan 14, 2020
0

Dollar General in Perry Oklahoma should be shut down. The employees are not friendly or speak to you when you enter the store. Nothing is stocked and boxes are everywhere. The floors are cluttered with trash and stock to be put away.

It seems like all you want working for you are people who don't want to work. This is the only store Perry has since Walmart closed and you can't even buy the things you need because it's not stocked or is out of stock.

You should get new management and employees to get the job done. I myself use to be the assistant manager at this dollar general and there was no problem keeping it clean and stocked. I just don't shop there anymore because there's no where to walk down the isle and never what I need.

I just hate that this company doesn't care about this…

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shirley

Jan 13, 2020
0

the shelves in the store is unbeleveable. They look like a six year old set them up, It is just sickness to walk into this store, when you see sales in the sunday paper, there is no need to go look for them in this store because they are still in boxes sitting on racks, It is to nasty to shop in there, we have asked and

asked for help but nothing happens, Evidently no one care about this store, the best thing to do is close the store so we can get something else in st george that we can actually shop in, we call this store in st george a junk store not the dollar general store, upper management needs to walk in…

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Suzanne Mott

Jan 13, 2020
0

I will never shop at store #9512 in Wilmington Ohio again. Twice now I have walked out and left my purchaces at the register because the manager was sitting in the office, saying she would be right there. No customer should have to wait 5 minutes to be attended to.

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Kelly massey

Jan 13, 2020
0

well my mother is 72 years old and the lady working the register laid my moms change back on the counter so it took my mother 5 mins to pick up all her money I will not ever go back I there the people have always been rude I know the new store down the street will put them out of business soon

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Michelle

Jan 13, 2020
0

Me and my 14 year old daughter are regular customers at the dollar general on peach rd in byron ga. Everytime I go in there the manager (chris) is always following me and my daughter around just staring at my daughter and smiling it makes us very uncomfortable.

I have brought this to the attention of what i thought was the proper channel but nothing gets done.

Also he never and i mean never helps his cashiers out but the minute i get ready to check out he always says oh i will get you and continues to stare and smile at my daughter. Something must be done with him we are not the only women who feel uncomfortable in this store legal action will be taken next time.

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Nathan rhodes

Jan 13, 2020
0

I pulled it up on Google Maps and it said stay open till 10 they closed at 9 I got there 3 minutes before 9 and they already had door shut I asked the girl if I could get some baby wipes she wouldn't let me it's still like 3 minutes till 9 they don't need to close the doors until 9 exactly I won't be shopping here no more

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Debra

Jan 13, 2020
0

Your store is supposed to be save time save money.At iuka ms.store.why do we the customer have to stand in line forever waiting on the cashier or anyone to even see that theres a line half way down the store.or they will all be in the office and dont even come out when you go tell them theres people waiting for you to check them out.i just dont understand that.and i have worked for dg before.so we use to have to make sure that register was covered.so what happened?

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Sierra

Jan 13, 2020
0

I was in the store with my daughter on peach rd in byron Ga and the manager kept following me staring at my teenage daughter. This is not the first time this has happened and it makes both of us very uncomfortable. His name is chris and he is constantly following girls around the store making us very uncomfortable.

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Coleman Nogrady

Jan 12, 2020
0

this store needs a corperate manager to stop by and check it out. they haven't stocked items in 3 weeks, items are mislabled or not at all, (no price tags on most items). It gets silly when I have to drive an extra 5 miles out of my way to get something at the store because this store doesn't restock its larders.

The staff at check out seems nice though. I heard from one employed there that they have things but haven't put them out. They too are at a loss as to why things aren't being presented top customers for sale.

I am going to find a different store to go to now as the one in our little town, the Dollar General, doesn't want to put things out for the customers to buy, (Just one example they haven't had ice cream stocked for the last 3 weeks). I am not the only one that is getting…

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Micki Franks

Jan 12, 2020
0

I was treated extremely rudely laughing and making fun and putting down the “rich rude people of Texas. I shop at the Hubbard Oregon general dollar once to twice every single day I live around the corner from the store.

I was so upset that I had to put my debit card in three times. Store director Celeste minimized it saying She didn’t mean anything by that. I replied that I don’t like being made fun of and laughing out loud at me thinking it’s a huge joke.

I told Celeste that I was so upset at being treated with such rudeness and disrespect. I’m 65 disabled and no one deserves this especially a very regular customer. I’m quite sad.

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Stephen Milan

Jan 12, 2020
0

The parking lot at the Elwood Illinois store was not salted. ) Stepped out of my truck and fell right down. The cashier was very nice and very apologetic it is a very neat and well kept store. Who ever is in charge of that store is dropping the ball.

Maybe you should hire more reliable people for your maintenance. I know you don’t have video surveillance of your parking lot but the Elwood village hall across the street may have an image.

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Rhonda Dabbs

Jan 12, 2020
0

The Veguita New Mexico Dollar General is never stocked. There are more empty shelves than full. The manager is has picked her nose while cashiering. She has also told her employees in front of customers that she is the judge, jury, and executioner of her store.

The former manager at least kept the store stocked.

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Kenny post

Jan 12, 2020
0

I pull up in parkinglot walk up to doors its locked i look theirs one car with two people in it smoking never sayed nothing to me i pull off guy gets out car and walks up to door flicks lock and walks back to car this is not first time this has happen 2 weeks ago doors were locked at 9:38 pm I shop there often because its closes store from having to drive to south hill but

this makes no since to be closed 9:24 and watch me leave and wondering how many other people left too..

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Wade brown

Jan 12, 2020
0

I always bought the Clover Valley mixed vegetables which only had water carrots potatoes peas corn green beans celery lima beans and salt. Now they changed it to add some chemicals in it they added calcium chloride and onion flavoring and ruin the vegetables.

Why can't you leave stuff alone when it's good! Not buying them any more of their crap!

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Torie

Jan 11, 2020
0

I ran into the store to grab a case of water and had to deal with a young lady who had a very disrespectful attitude and was even eating at the register while people were waiting to check out!

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Ashley Barnes

Jan 11, 2020
0

My complaint is with an employee at store # 14081. Located in Crystal Springs Ms. An Employee named Joann White was threading me via Facebook messages encouraging me to meet in at YOUR store in YOUR parking lot so she could assault me over a social media misunderstanding.

I shop at this store 3-4 times a week and I can provide receipts to prove this. So now I have two choices. Travel 14 miles to Hazlehurst to another Dollar General location or try my luck and go in your store while I’m fearing for my safety.

Because I will file a lawsuit with Dollar General if your employee even speaks to me out of context. I have already been told to file a lawsuit on her for threatening me. What do you plan on doing to resolve this in a timely manner?

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Diana

Jan 11, 2020
0

Recently when to Dollar general Lubbock Texas on Clovis road. That store is terrible . And has been like the last two years. Nasty store no one seems to straight the store . Shopping carts everywhere with merchdise in them.

I stop going because the condition of the store. Went to checkout and the cashier's phone rang and he answered it. While checking out customers. Your team members need to have more pride in their store. So does your district manager. 00.

I don't stop there anymore. Please clean up the store

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John Billingsley

Jan 11, 2020
0

I am have been a citizen in my community for more than fifty years and have been a customer at the Dollar General Store #15871 in the Eastdale area since it opened. On January 6, 2020 I entered the store with my backpack on my back, upon checking out the assistant manager stated that she asked me to leave the backpack at the front counter to which I would have been more than happy to do ...

if I only heard such request. I didn't hear this request she continued to make a big deal out of the situation until the manager (Lisa) was called into the conversation. This assistant manager was rude, naive and very unprofessional.

She made various threats that the next time I came into the store that she was not going to receive any money I had to make any purchase from your store. Never have I had…

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Beth Bailey

Jan 11, 2020
0

Unpleasant check out: Manager vocal and loud about experience with customer preceding me in line/ she proceeded to tell coworker at other register that she would not wait on that person again/ also stock cart was positioned in middle of check out area which made maneuvering own cart difficult/ this was witnessed by many people in line for two registers open/ this was on Friday 1-10-2020 at about 1105/ customers shouldn’t have to hear this / it was stressful and unpleasant / know she was manager as she told the customer

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Scott Granback

Jan 11, 2020
0

Dollar General store in Pennsville, Ann has to be one of the most disgusting store ever been to. Not only is the store completely unorganized and trash and bug filled, also when I brought my concerns to the attention of the store manager I was met with an attitude and total disrespect.

I only wish it was possible to give less then 1 star. I have been to many other dollar General stores and never had this issue. I would not return to the pennsville location if you paid me!

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Sabrina Couch

Jan 11, 2020
0

I looked up store hours for my new local store in Clinton Tennessee. I arrived and waited over 15 min past the time for the store to open and no one was there. I finally called another store a few miles away and asked why no one was there to open store.

I was told if I needed something to come down there and get it from her. I did but I think it's horrible that the lady at another store had to be put in that position to not only take the calls from other customers but to also try and report that no one was at the store.

We understand emergencies happen but there should be another person in the store to wait on customers and still allow someone to repost another stores issues. I'm upset because I just gave this store a rave review on all of my social media platforms and as a member of…

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Joanne Small

Jan 9, 2020
0

Manager at Dollar General Loris Sc business 9 is rude,hateful and down right not the person to be a manager. Lines are long due to her Iaziness and employees quit.

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Renea Foister

Jan 9, 2020
0

ty

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Sharron D Coleman

Jan 9, 2020
0

Not really a complaint because the service I received was good it was just one of the Stocker was restocking shelves and she had her cell phone on listening to this vulgar rap music loudly and I feel that that kind of music should not be played a a store.

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Regina Byrum

Jan 9, 2020
0

I've attempted to contact Todd Vasos through the email address listed for him but haven't heard anything back from him .What kind of company has a CEO that doesn't respond to important emails?

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Joyce lindenmuth

Jan 9, 2020
0

Was told i had to leave my bag behind counter while i shopped when i noticed my bag missing asked cashier only to be told they dont see ir and they aren't responsible for it how could this be when an employee stopped me when i entered store and told me bag must go next to her behind countet and it was a bag containing my my meds i had just picked up no help from your staff till i insisted police be called and

the tape was played back catching person taking my bag not long after i put it thereand guy was already long gone before i even finished shopping and was imformed person was a know shoplifter and assistant manager had seen him behind counter doing something with bags but thought nothing of it

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Ashlie burton

Jan 9, 2020
0

YOU GOTTA AND NEED TO SEE THESE

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Jerry Dunn

Jan 9, 2020
0

Today I was in the store at 1906a, University Ave. Oxford,MS. in line for checkout with a cart full of merchandise, when I heard the clerk tell the person in front of me the system was down and payment was cash only.

I did not have enough cash to pay for my items so I left. This happened a while back, but the clerk knew me and accepted a personal check. Why do they not put a sign on the door to let customers know it is cash only?

I will not be back.

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Ann anderson

Jan 8, 2020
0

The make manager at the $,General in Ontonagon, michigan is the rudest person I've ever met. He stares at the rear of all the teenage girls that go in the store. He also parks in front of the store, which makes it hard for us handicapped to park close.

If I see his truck at store I leave and go to family$. Hes just creepy and makes women feel very uncomforatable. He also just drop your merchandise in the bag, which breaks orchids things, then we have to return them.

He will also cram a bag so full your things fall out. And the bag tests because he so careless. I dont think he wants to even be there. All the others are pleasant and helpful. He never seems to know where anything is and gets nasty if you ask for help.

I would certainly do alot more business in your store if it went for him…

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Marcela Martinez

Jan 8, 2020
0

This happened at the DG store#11167. The night time cashier was rude, got mad because I overlooked a small sign on the front door stating they had no internet. Called the manager? This person assumed I didn't undertand English, making sings with her hands saying "no spanol" making fun, and mocking Hispanics.

I looked at her and said, I am an American citizen and I understood English, perfect. I didn't receive an apology.

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Kayla Hernandez

Jan 8, 2020
0

I was getting in line to pay for my laundry soap, when one of the employees was rude to my boyfriend and said to empty his pockets and give him what he put in his pockets. My boyfriend pulled out his cigarettes which were in his pockets and our car keys that was all he had in his pockets.

The guy continued to be very rude and made us feel like criminal when we go to dollar general all the time and we are paying customers!! I do not want to step foot into another dollar general as long as there is rude employees like that, it was embarrassing and made us feel like he was racist and discriminating against us.

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Donna Meche

Jan 7, 2020
0

Store number 00777 . I Donna Meche is still waiting for my money for all the times I worked off the clock for Anita Spears. You can look up the alarm system records and see my own code of when I left the building.

Because the general manager is steady lying about this because she is the one who asked me to do the work . I'm getting very tired of waiting for myoney owed to me.

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