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Dollar Tree

1,814 complaints

Address

500 Volvo Parkway, Chesapeake, VA, 23320

Dollar Tree locations are plagued by chronic understaffing leading to excessive wait times, poor store maintenance with boxes blocking aisles and empty shelves, and consistently rude or absent management. Customers report dirty conditions, inadequate employee support, and managers who ignore customer needs while being on phones or taking breaks during peak times.

Common Issues

35% (38)
boxes in aislesempty shelvesmessy
25% (27)
long linesone cashierunderstaffed
25% (27)
rude managerdisrespectfulyelling
15% (16)
manager on phonemanager not helpingpoorly managed

Complaints

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Jared Blackstone

Aug 12, 2022
0

The dollar tree that I live right by at 555 Riverstone Parkway in Canton Ga. Closed early. The posted closing time is 10 pm I arrived at 9:50 and the doors were locked. The employees that were still inside gave me the throat slash motion indicating they were closed.

I live right next to this Dollar Tree and frequent this location often. I needed to pick up a couple of quick things here for my sons school project that was sprung on me at the last second. I do not appreciate having to drive 10 miles out of my way to Walmart to purchase these items, when I knew exactly what time this location closed and would have been in and out.

I will not be coming here any longer because of the employees laxidasical attitude towards a customer. And closing early which in turn lost you business. I know…

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Will Lambert

Aug 11, 2022
0

Y'all need to figure out what time you're going to close and what time you're going to open.

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Cindy

Aug 11, 2022
0

The first time I went into the store (Richmond Texas) I had an extremely bad experience with a horrible employee who yelled at my daughter. I went back today, giving the store another chance. Same employee yelled at my daughter again from three rows over for bouncing a soft rubber ball on the floor twice.

I then called the store later to talk to the manager only to find out she is the manager. She refused to give me her name and hung up on me. She needs to be fired I called a different dollar tree in my area, (Katy)and the male manager was just as nice and friendly as can be.

So it’s not all dollar tree employees/managers that act this way.

Also you can just check that stores Google reviews and see many people complain about her as well. She is driving away your business.

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Diane Rodriguez

Aug 10, 2022
0

I put what I was buying in a bag as I was shopping for some cat food and some miscellaneous items. An employee approached me and accused me of stealing. Mind you that I was shopping at that time. I showed them I had money and was purchasing these items but she continued to berate me.

So I went to cash out and then she accused me of stealing the soda I was carrying. When I pointed out that they didn't sell that size she said she was going in the back to check the camera.

After 20 minutes she came back and said nothing but the other person working said I could go. Not an apology nothing. After accusing me and embarrassing me in front of the whole store she couldn't do a simple apology and told me to leave before she calls the police.

I'm sorry I have Krohn's and colitis and that I'm very…

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Patricia Coogan

Aug 10, 2022
0

, up until today! I was returning some lighting fixtures because I found I had no real use for them. When I bought them, one of six was scanned for all 6. While returning them today, at your Wildwood, Fl. store.

The manager, Howard, loudly announced that some of the tabs had been removed and that they were now defective. which they weren't!! He inferred that perhaps I had maybe let someone else use them, etc. They were never out of the bag.

They were an impulse buy. He embarrassed me in front of a line of people. Wouldn't give me back my original receipt, stating he needed it to write the items out of stock. I brought the same items that remained on the shelf , showing him that, they too, had tabs removed!!

How insulting to accuse a customer of something they didn't do!! Well , yes,…

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Meena Tejwani

Aug 10, 2022
0

Sir, This is the 3rd time in 2 weeks that I have returned back because - your store is closed with a sign saying Air Conditioner is broken while I see them ( employees )stocking shelves Inside the store!!!! Each time at least 10 customers have returned back causing us lot of inconvenience & I am A Disable woman.

Kindly help fix this On going problem. Thanking You, Meena.

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Dawn

Aug 8, 2022
0

I was at the Dollar Tree in Moses Lake, WA on Sunday, August 7, 2022. I bought balloons for my daughter's birthday. The associate refused to blow up the balloons because there were people in line. I told her no problem, that I would wait until the line was gone. I waited 25 minutes.

During which, she blew up balloons for another customer and told me I would have to wait. I continued to wait, then the associate, Austin, said she had to go on break and couldn't help me. Then the manager, Bryan, said that they wouldn't blow up the balloons until closing time or tomorrow and that I would have to wait.

Meanwhile, the lines had died down, there was another associate on break, and a third one meandering around doing nothing. Then Brian was moving cardboard around and I asked him to blow up the…

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Travis Smith

Aug 7, 2022
0

she said it with a real hateful voice. all because of a rude manager.

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Sylvia D Hewes

Aug 7, 2022
0

The wiscasset, maine store has been closed due to no air conditioning every time I stop! Although I realize it has been hot the show must go on! You don't close a business cuz you may break a sweat! Many places of employment have no air conditioning!

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Lisa Smith

Aug 7, 2022
0

Store #2932 1200 Welsh Road. Suite A2 North Wales PA, 19454-3771 US

What I experienced in your store on Friday; was not for the faint of heart. After I arrived home, I realized I was missing two items; bleach and water. I checked my receipt so I know that I paid for those items. I promptly went back to the store which is about five minutes from where I live. I thought I left the bag at the register. Before i could show The older lady with the dark hair my receipt she started verbally assaulting me. "how could you be so stupid for not getting all your bags." ; over and over,..."you were the last person in line" Not true. there were a bunch of people behind me, including a woman with a ton of stuff she was returning that was on the belt. At one point I said "this is so surreal" and she…

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Sara.Conrad

Aug 7, 2022
0

We went into Dollar Tree and hear an announcement that the store would be closing soon(6:00 pm). We finished up and got in line at 5:58. The entire time we were at the cash register a woman was berating customers.

Complaining that people would come in and shop close to closing time. We were surprised to find out she was the manager. ” in an unnecessary, obviously sarcastic tone. Her name Posh Williams after she told us to google the corporate number and the whole operation of working for your company was “unprofessional “ I will make sure to tell everyone I know of this horrible experience.

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Madeline Santana

Aug 6, 2022
0

Dollar tree in Lawrenceville Ga on New Hope road AC is not working and it has been like this for weeks! Poor working conditions for your employees, 2 workers in the store with hot fans and no AC?! I never ever complained but come on, y’all have enough money to fix this.

I went in there for only 5 minutes and felt as if I wanted to pass out!!!! Fix the AC!

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Laura Dawson

Aug 5, 2022
0

The air conditioning need fixed with people that have copd and asthma I will not shop at this store until you get it fixed I could not breathe because the store was so hot and smothering store # 29 Bypass Plaza Shpg Center Beckley WV 25801-2209 United States

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Freddie Graham

Aug 5, 2022
0

Went to Dollar Tree in Dillingham Square in Woodbridge VA at 1030AM today. Doors locked and one employee standing outside waiting for someone to show up to open store. this is not the first time this has happened at that store.

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Ron Greene

Aug 4, 2022
0

I believe it's the manager of the brand new Dollar tree and Waterford she never has enough help at the register she's at the register ringing up people who are halfway through the store she has one of her underlings ask her do you have another register for me she said no but Tara has one she's in the back he says do you want me to go get her she says no at that point in time I left my stuff in left

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Chris

Aug 3, 2022
0

The store in cloquet mn. Wow at the beginning of the year was told all the stocking is behind no manager some one was going to classes to be a manager. Well it's been a least 6 months now and the store is worse I have stopped in many times it's always dirty and bare shelves stock in the isles this week same cart and

boxes have not moved for 5 days really may you need to start there wage a little higher and then maybe you can get better works that take pride in what they do and may be teach them customer service .

You really should check your stores they where the best place to shop for crafts and lots of other great things now I have decided to pay more and go to hobby lobby and Michaels hope you take all complaints seriously.

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Richard Hess

Aug 2, 2022
0

I'm making a complaint about Dominique banks he gave me a attitude and told me I could not call the corporate office about getting back on the work schedule and I'm not allowed to talk to the district manager about getting my job back and he wrote me for nothing all and I don't appreciate his attitude y'all need to write him up

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Rhonda

Aug 1, 2022
0

Why do the staff always scream across the store? I feel uncomfortable every time I enter. Suzanne at the store on 31 in Greenwood Indiana needs to be fired.

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Zuleyka Morales

Aug 1, 2022
0

I always go to this dollar tree it’s like my fav but they got a new employee I think she part of management Chantel she is very rude she never asked a customer if they need anything or acknowledge they in the store as I go here a lot my kids love going there I went at night maybe 730 8 and they was using bad language and making fun of other management and employees saying that if her and the cashier team up they can get everyone fired and all that I remember because she was mad because she had a broken are and

they was making her still come in and she said she planned her injury that way she can take some time off and go somewhere. Me as a customers don’t need all this information. And I will never go back until they fix this problem

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Denise barron

Jul 30, 2022
0

Dollar tree on AVENUE S PALMDALE California... HELLO... THIS SPECIFIC DILLAR TREE.. NEEDS ASSISTANCE... 1 YOU CANNOT HAVE STREET THUGS OR HOMELESS PEOPLE OPENING AND CLOSING DOLLAR TREE DOORS FOR CUSTOMERS... THATS ONE... RECENTLY A MAN CAME IN AND BOUGHT EVERY BAG OF ICE FROM THE COOLER ..

YOU SHOULD LIMIT 5 BAGS PER CUSTOMER PER PURCHASE... I BUY 2 BAGS OF ICE EACH DAY... FOR ME AND MY DOG... WE DRIVE FOR UBER EATS AND DOORDASH... EVE. SO I AM A BIG SHOPPER AT THE DOLLAR TREE BUT RECENTLY I HAVE SHOPPED LESS ..

YOUR EMPLOYEES ALLOW HOMELESS AND RUFF PEOPLE TO HANG OUT AROU D AND IN FRONT OF THE STORE... 3 TODAY.. 1 ASKED ME IF MY DOG HAS FOOD. ANOTHER RUBS HIS CHEST AND CALLED ME A CHILD MOLESTER... AT THE SHELL GAS STATION...

2 DAYS AGO THERE RUFF PEOPLE STILE MY TOAT BAG. A SMALL…

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Brad newell

Jul 29, 2022
0

Why does the dollar tree in Milford mi zip 48381 close at 1 on fridays. Most retail does 60 percent of their business on Friday Saturday and Sunday’s that’s when most your customer traffic comes to shop. Three customers walked away when we were pulling away

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Mary Jo Dickerson

Jul 29, 2022
0

I was in the 2775 store today at 9:30 to pick up my order and was directed to talk with the manager TAMMY. ” I advised her that I received an email on Tuesday that it was here. She said will it not here call me in 3 hours.

I when back at 3pm the cashier call for the manager, when she got to the front of the store she told me the I would have to wait. She went to check out customers. I got in line. Another person got my order and asked me to check out with Tammy .

I decline to check out with her as I do not need to be treated badly. She started to yell with is the special order or did she leave. I said I was in line. The gentleman in front of me loud said that he had had problems with her earlier in the store also.

I have been treated badly by her before in the store by her. I will not…

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Felicia Phillips

Jul 28, 2022
0

I pay for my order and ask for $50 dollars back. The cashier was so rude and said she just opened up. And come get me my money. I stand in the store for 30 close to 40 min to get my money.

I ask to speak with the manager her reply was she was. No Name tag and the good customer service

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David Baker

Jul 27, 2022
0

This store is never open, even with the posted hours. It is VERY frustrating! Like today, they were supposed to be open 9AM - Noon and there was no one present.

The current listed hours are Weds - Saturday 9AM - Noon and Sunday 10AM - Noon.. RIDICULOUS!

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Jennifer Bruno

Jul 26, 2022
0

Cashier was so rude. she also had an attitude with me & other customers about "back up or im not going to ring you up ". Claiming we were blocking the walkway but weren't. she works on nostrand ave dollar tree & was the cashier around 12pm

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Nicole Barnes

Jul 26, 2022
0

, while shopping at your store #1538 at 1451 Gray Hwy in Macon Ga, I witnessed a white female cashier threatening a customer and trying to physically attack her. I didn't get her name. I'm sure if you check your security cameras you can identify her.

I was in line behind the customer that was being attacked. The store opened late and we were waiting for the cashier for atleast 10 mins then she arrived with a dismissive and rude attitude. The customer told her she had us waiting a long time and was going to be late.

She said so what I had to use the bathroom. Then the cashier started telling saying she couldn't do cashback for the customer. The customer said the transaction had gone through already and she would need a refund or return if cashback isn't available.

After making a huge…

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Carla Jenkins

Jul 25, 2022
0

I live in Madison, MS and visit your store on Grandview Blvd-the air conditioning is out in the store and has been out since March!!!!! I find this absolutely neglectful of your employees and customers!!!!!!! You have elderly customers that shop there and are sweating-it’s not only dangerous for the customers but it’s harsh working conditions for your employees!!!!!!!

This needs to be addressed or customers will begin to contact you on a larger scale and truthfully your employees should not take the harsh conditions of Mississippi heat to work for your store!!!

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Ball

Jul 25, 2022
0

I drove to 850 RT 59, Bartlett IL around 4:30 Sunday 7/22/2022 Store’s middle door was locked but the front door was open.

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Stacie Brennaan

Jul 25, 2022
0

I just stopped at your Norwich, NY store on Broad Street, at 7:50pm, along with another couple, to find it was not even 8:00pm, as your store claims closes at 8:00pm. The store was already at 7:50 pm, locked up and closed, with an employee in a lime green colored car already pulling out.

00 is FALSE ADVERTISING, as well as sign says store closes at 8:00 pm, but it's locked up, closed and the only car in the parking lot is pulling out at 7:50pm is ALSO FALSE ADVERTISING. After I reported an employee insulting me months back, over something that I had to return by saying your employees are not allowed to help customers out, this store is really hitting THE PITS.

Less than a 1 star store. VERY DISSATISFIED with this store.

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Tammy Jones

Jul 23, 2022
0

At least 10 people in line, I asked if they would open another register and was told no. Why would u only have one person checking on a Saturday. The other staff was unloading a truck,. I will never go the this location ever again, if ur staff is going to be rude and not take care of customers.

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Leigh Williams

Jul 23, 2022
0

7/22/22 15:19 Assoc. Gary manager; Krista or Kristy ( I think that she lied about her name and wasn't wearing a name tag. ) I went to check out and the cashier dropped some of my items on the floor.

He didn't apologize or thank me for picking them up,. I said, "it's customary to say thank you". The store manager who was working at the time, came over and gave me a dirty look. " I said what do you mean and she said he's disabled.

I said that I didn't know, how was I to tell? was frustrated and felt attacked, sarcastically said that I didn't see a sign, he looked and acted normal as many other young employees everywhere do( no manners, poor social skills, poor employee skills , how can anyone know?

She gave me several dirty looks and was stern with me like she was scolding a child, told…

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Jesse Goodchild

Jul 23, 2022
0

I went to the Family Dollar on Market Street in Wilmington, De on Friday, July 22, 2022 at 8:38. PM. Upon arrival another customer and I was told they were closing and didn't allow us entrance.

However, after a complaint by the other customer they allowed him to come in and get a bag of charcoal while I was left there standing. This is the second time I've had this issue with this store. Please address this issue so I don't waste my time walking 20 min.

Thank you for your time. Jesse Goodchild

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John Joseph Lee Ayers Jr (aka.JJ)

Jul 21, 2022
0

I was an employee of the Dollar Tree here in Center Alabama until recently I was dismissed for having a second job that was my primary and they were only part-time and I sent them my pics of my schedule so it can be worked with to where they needed me and I I was just want to know why I was dismissed for having a second job when there are several employees that have two jobs that are working at this company if you can contact me afterwards to let me know the reason for it I would appreciate it contact me back at my email thank you and

have a blessed week sincerely John Ayers

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Jullie Shull

Jul 21, 2022
0

I ordered the Azul Coconut canned milk for the second time from Dollar Tree. The 1st time went flawlessly. This time when I placed an order for the same Azul Coconut milk, it was back ordered. A couple of friends of mine asked me to order some for them, which I did.

So, I ended up waiting for 3 orders that were backordered for the Azul canned coconut milk. Order #: EC469579144; Order #: EC470842808; Order #: EC472996769. We patiently waited for the backorder to clear and received notification that it was available for pickup from the Riverton WY Dollar Tree store.

I drove to Riverton (30 miles one way) to pick up all 3 orders of Azul canned coconut milk. which would have been fine, except it was the lite version. My recipe won't work with the low fat coconut milk.

I explained to the…

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Judith Duncan

Jul 20, 2022
0

I visited the dollar trees in Hempstead 555 Greenwich street, Hempstead where the manager there Travis stole $600 from my purse I left there he was seen on camera. The regional Tommy Veta/Jason Swierine told me they would reach nothing it’s been a week and nothing I will be posting this everywhere until this is resolved and also take legal action

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Debra Forlaw

Jul 19, 2022
0

As I was entering your Dollar Tree store on Burnside Avenue in Inwood, NY on Tuesday July 19, 2022 at approximately 6:10pm, I was pushed by one of your employees as she was running out of your store. She apologized but kept going not bothering to see if she'd hurt me.

Thankfully I was holding the door and she didn't knock me over. My right knee (had surgery for torn miniscus) has been painful for almost a week and just started feeling better today, I certainly didn't need to get pushed.

While I was finishing my shopping, I was accosted by same employee accompanied but another employee, Who accused me of putting my hands on HER employee. I told her what happened, then asked her if she was the manager, she wasn't, she refused my explanation as all she wanted to do was take her co workers…

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Linda Gatewood

Jul 19, 2022
0

Our Dollar Tree in Kennett, Mo. still has no air conditioning, so they close at 1:00pm. We stood in line with 10 people ahead of us, because there was only one checker working. Down the food isle 3 employees were standing and talking even after checker called for help.

One came to help alright, she bagged for 1st checker. 70, the checker had to call manager up to give my change because she said the register opened on her. 70. 70, she said well close enough. I guess the 1st checker could not count back the change without the register showing what was owed back to the customer.

Very disappointed in our Dollar Tree and customer service.

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Samira A

Jul 19, 2022
0

Evening July 18 2022, I promised my kids treats at their favorite store. We went to s DOLLAR TREE store located 1726 McDonald Ave, Brooklyn NY 11230. While we were gazing aisles, my kids went in their favorite section with toys, I was following them two aisles behind. I heard loud demanding conversation between my kids 5 and 10 y old and employee name Brittany. She insisted that kids not allowed to be in the store with no parents, I answered that I am here and they not along. While we were picking the toys, she was standing by with another employee, pretending educating another employee, loudly in a curtain tone, she was telling her same thing that kids not allowed to wonder without parents.

Right after that she made a store announcement in a rude and unprofessional manner about kids who…

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Brown

Jul 18, 2022
0

I went to the Dollar Tree in Holly MI and heard the manager on different occasions talk rude to the employee working at the time, they were helping a customer, filling shelves and I heard them be rude! I looked on the tag and the Name said "LUNA" i felt horrible for this individual~! Now they are belittling, I figured as a Corporates Office you would want to know what kind of "people" you have in your stores I don't' want to shop there because of this person! I can go next door to dollar general and yes, I am only 1 person but I felt you should know

if there is nothing done, I will see what I can do on social media, others need to know how the employees are treated for only doing their job. It's not their fault if being "different" is why their "boss" does not like them or care for them,…

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Scott D Howe

Jul 18, 2022
0

On July 18th 2022 @ approx between 10 thru 11 Am I went in to purchase a couple bottles of baby oil gel. I had purchased this item several times in the past so I knew where and what section it should be, the shelf had not been stocked completely, So I checked a couple other places in case the store had been reset , but No !!!

So I approached the front where a male had been on a register but was now talking to a female employee while another female employee who had just walked in when I had straightened up cashier Lanes. As I approached the male cashier ( later identified as the) where the baby oil gel was.

He replied with female employee 2 chiming in " isle. right") I'm scratching my head because this is where I just was and I was aware of where it should be…

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Sharon Twyman

Jul 18, 2022
0

The store in Louisville Ky on New Cut Rd 40214 is the nastiest store I have ever been in . The floors are filthy , merchandise all over. I have been in many of stores but nothing as bad as this on

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Judith Koehler

Jul 18, 2022
0

, Parkville, Md. store. I usually take my time and browse, spending more money. Not today, it was so HOT in there you couldn’t breath!!! Other customers were also complaining. The poor cashier was melting! She was extremely nice and friendly, considering her work environment!

It is an awful shame this store has no air conditioning! I will not be shopping there soon, and I will be sure to tell my family and friends not to. Please do something to help these employees! Sincerely, Judy

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Amanda

Jul 18, 2022
0

3641 Reavis Barracks Rd St Louis Mo.

While trying to walk in the store an employee, Autumn was cussing and screaming at someone on the phone right by the front door to the point I didn’t even want to go in. Other customers in the store were talking about her unacceptable behavior and how uncomfortable it made them also. When I checked out she was rude and I let her know she should have conversations like that away from the building where customers aren’t walking by. The manager, Scott did absolutely nothing while she started yelling at me and in fact when she double rang an item and I called the store to get it refunded as I was standing outside with my daughter and did not feel comfortable going back in he gave me the middle finger from his office and said his register is closed.…

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Denise Hobbs

Jul 18, 2022
0

I was just in the Dollar Tree on Las Vegas Nevada on Vegas and Jones I was next in line and this woman told me to go to a different line because she didn't have time to check me out she had too many other things to do so I asked her name she was not wearing a name tag I asked her name she refused to tell me and walked away then there was another cashier and I asked him for her name and

he wouldn't give it to me either. His name was Brian I don't know what the woman's name was

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Fuckoff

Jul 18, 2022
0

You don't give your stores enough hours to have enough employees, to hold YOUR fucked over stores open and run them. Allow more hours to be given to employees that want to keep working for your company and keep your stores open FOR YOU, and maybe you're company won't go straight into the toilet. And you might be able to pay off everyone who wins they're lawsuits against you.

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Kim Baldonado

Jul 16, 2022
0

I visited the store in Belen NM. That store is filthy from the outside to the inside! Trash all over!!! The floors in the inside have the same amount of trash! That store should be shut down!! Someone needs to pay a visit!!

I have never been so disgusted!!! It needs to be shut down and start from scratch!!!

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Raven greene

Jul 16, 2022
0

Well I came into the dollar tree at 11:45am waiting to be checked out it was only one line open with a long wait , with two other employees standing there talking having a conversation, so I said out loud ,can y’all open another lane , the manger laurinda going to catch attitude saying we don’t do yelling in here I said I wasn’t yelling , y’all standing there having a conversation when you see the place is making a long line , then

she gonna say bye Felicia that’s a racial slur, I said my names is not Felicia it’s raven thank you , then she started cussing I said so you cussing at the costumers she said I’m not cussing it’s camera all around here , I’ll have you removed from the dollar tree , I said you can’t because you being rude to a costumer they always right , you could have just…

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Rebekah Toepfer

Jul 16, 2022
0

I was in the dollar tree in belleville michigan and went in for band aids because my husband hurt his hand. They had the band aid isle blocked off so i politely asked the employee if she could hand me a box of band aids.

She then yelled at me and said very loudly and rude no this isle is closed and if i do it for you i will have to do it for everyone else. I do not appreciate being yelled at and being spoken to so rudely when i spend hundreds of dollars in that store.

She also appeared to be strung out on something and i could tell by her body language and how she carried herself to paying customers!

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Rachelle

Jul 16, 2022
0

store located at 1189 e state rd 434 winter springs, fl NEVER OPENS ON TIME !! the workers are absolutely rude! i don’t know why you all wasted money to build this store when noone including the employees care about it!!

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tatiana ramirez

Jul 16, 2022
0

I walked into the gilroy location on Camino Arroyo and was yelled that they were closed by the manager who was on register. There was still 6 mins to closing a customer's with carts still shopping. When I told her Google says you close at 10 I still have 6 mins She responded with mam what can you possibly get in that time because I'm on my last customer.

I asked her even if what I want was in front and I pointed to the drinks. I also said there's 4 people with shopping carts still shopping in the middle aisles all I want is drinks. The manager was rude, rolling her eyes at me and was raising her voice when speaking with me.

1 other customer came in the door and grabbed a cart while I was paying and the manager didn't day anything to then. I was told while I was walking out that I was no…

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