Domino's Pizza logo

Domino's Pizza

1.0
992 complaints

Address

30 Frank Lloyd Wright Dr , Ann Arbor, MI, 48105

The most common complaints involve promotional offers and reward coupons not working properly (particularly free pizza claims), followed closely by rude and unhelpful staff who hang up on customers or refuse to resolve issues. Order accuracy problems, delivery delays, and poor food quality round out the major issues affecting customer satisfaction.

Common Issues

28% (155)
free pizzacouponrewards
26% (144)
rudehung updisrespectful
22% (122)
wrong ordermissingincorrect
14% (78)
latewaitnever arrived
10% (56)
coldburntdry

Complaints

Domino's Pizza logo

Brenda Foster

Aug 15, 2022
0

My son is in Soledad Prison. Soledad CA, 97605. He and, his fellow inmate's ordered Domino's pizza. Not only were they overcharged, they're used to that, but they received inferior quality! The pizzas sauces stopped approximately 3 inches from the crust.

The Meat Lovers pizzas had almost NO meat! Why they ordered those in the 1st place! These are called meat lovers for a reason! I feel this was done knowing that they could not complain. At the very least Domino's corporate should contact the franchise that received this enormous order, with an equally enormous price tag, so they can honor the Domino's name.

What they sent was disgraceful! Not only are they denied family visitation, due to COVID-19, but now they are not allowed to get what they pay for. How can anyone inside of prison be…

Domino's Pizza logo

Ronnie B. CHATTERJEE

Aug 15, 2022
0

I order online at dominos queens blvd briarwood, suman, saleem and others make horrible pizza pies. Hardly any chicken and pineapple on the pies and the pie crust is burnt and horrible.

Domino's Pizza logo

Travis

Aug 13, 2022
0

Hours of operation said they closed at 1am at 12:49 the guy inside told me they were closed and that they closed at 12am

Domino's Pizza logo

Sherrell walton

Aug 11, 2022
0

I never got my order

Domino's Pizza logo

Doug Davidson

Aug 10, 2022
0

Dominos in dora Alabama refuses to deliver to my address and there really rude

Domino's Pizza logo

David Norman

Aug 8, 2022
0

Store # 6659 / Order # 2572 @ 08-06 @ 7:29 PM CT 1) ordered 2 pizzas online; payed by credit card 2) after 30-minutes I checked the status via the 'tracker' tool; response = ORDER COMPLETED 3) after 45- and 60-minutes still no pizza 4) called Store (17 times) and only rec'd recording; no human came online 5) confirmed credit card was charged 6) need FULL credit to credit card +++++++++++++++++++++++++++++++++++++ Customer Information Name on Order: David Norman Delivery Address: 11805 MEADOWGLEN LN Apt 1108, HOUSTON, TX 77042 Callback Phone #: 281-536-5830 Your Domino's Store: Domino's #6659 1498 Wilcrest Dr Houston TX 77042-2229 713-782-4311 Delivery Time: Approximately 30-40 minutes DON'T FORGET TO CLAIM YOUR REWARDS POINTS TOWARD FREE PIZZA!

Order Details Order #: 2572 Date: 08/06/2022…

Domino's Pizza logo

Marie

Aug 6, 2022
0

Don't ever go to this location for your food #1901. Horrible management they messed up my food the cheesy bread was dry and it seems like it was sitting for longer the wings was cold skin was slimy and nasty I took it back and

told the guy in charge about it he said he would make me some more wings but refuse to make me more cheesy bread. When I got the second batch of wings they was worse than the first. I told him I wanted my wings to cooked longer he did not listen and made them more uncooked than I was before

Domino's Pizza logo

Mary hernandez

Aug 5, 2022
0

The Dominoes in Grabd Prairie Tx 510 S Carrier Pkwy Store 6820 is trash. Their customer service is horrible. I had so much trouble getting my order the guy that was helping is not good at customer service. You can tell he’s only there for a paycheck.

Just remember you chose that job I didn’t choose it for you. I had to wait about 15 mins after I wait 30 it had. Not been started on. I asked for my salad and he seemed like he was bothered and he gave me the wrong salad.

So you’re telling me I paid for a salad that I wanted and you gave me what you wanted. Stupid of me for not checking before I left. So I emailed their corporate office and they send you this bullshit ass email with a reference number do you can take it up with them.

Corporate office is even worse. No wonder I don’t order…

Domino's Pizza logo

Jane Gibbs

Aug 3, 2022
0

I placed an order on Saturday, July 30. I received an incorrect item. I called the store and was advised they didn't have anyone available to deliver the correct item. I requested a refund. When I called the store on Sunday and advised I had not received a credit on my credit card was advised to wait until Monday. Monday, still no credit.

Called store on Tuesday and was told it was to late for them to do anything however would contact supervisor. It's now Wednesday and no word from the store. Called today and was advised district manager would call me today.

It is now 6:30 PM and no call. Store info is Kearney MO #1512. My order number was 161. In addition, the Store Manage I spoke with on Tuesday used foul language, especially when referring to fellow employees, and I had to ask him to…

Domino's Pizza logo

Stephanie Say

Aug 3, 2022
0

Food was almost an hour late. Driver lied about the quality of the food. Customer service and management refuses to contact me. Waste of 30$ I will never order again.

Domino's Pizza logo

Douglas Walker

Jul 31, 2022
0

I order a pizza on line and went down to get at the curbside service and set their over10 minutes and they never bought it out I had to go in and get it so I think you owe me a free pizza.

Domino's Pizza logo

Catherine

Jul 29, 2022
0

Store location: 335 Valley Rd. West Orange, NJ 07205, Date of incident: 7/28/2022

I ordered 2 pies online back in June 2022 with curbside delivery. Once the order read complete on the tracker, the worker did not come out for another 16 minutes. I went into the store to pick up the pies and asked about the 2 free pies if your curbside comes out late. The worker, Stacy, mentioned that it would not apply to that order but to a future order. She put my phone number in the system and said I would have to call in or come to the store to order the future free pies. I went into the store July 28, 2022 and they refused to honor the 2 free pies. When I tried to explain to the man what happened. He started yelling and walking away. He was absolutely rude and disgusting. When I asked for the manager…

Domino's Pizza logo

Gina Bengel

Jul 27, 2022
0

Earlier tonight, I had ordered a chicken pan pizza w/ Alfredo sauce/onions/mushrooms, as well as the chicken carbonara pasta dish. These are 2 favorites of mine, which I order often.

However, when I got them tonight, I noticed that the pasta dish looked a little slim- it was only just a tad over 1/2 full, the pasta falling far short of filling the container. When I began to edit, I also noticed that there were 3 or 4 chunks of chicken, but they were each at least 2-1/2" long, & not easy to cut through w/ my girl.

Also, the bacon was in odd sorts of "balls," or chunks, & I couldn't identify what they were at first. When I did, the bacon was hard & unappealing; the onion was roughly cut into chunks that were much too large, mushrooms were just scattered across the top, NOTHING like I had…

Domino's Pizza logo

Albert

Jul 26, 2022
0

I was treated real bad they actually told me they wouldn't take $100 bill for me to walk about a block and a half to stripe and get changed I told him that there are business they should have money yeah call me back 472-2489 area code 956

Domino's Pizza logo

Elissa LaFonte

Jul 26, 2022
0

I tried to order online and I guess it didnt go through so I'm still waiting on my money to come back to my account...still says pending...please look into this for me

Domino's Pizza logo

Mark hays

Jul 24, 2022
0

I just order pizza on line from Clarksburg West Virginia And the person at the store was really rude and the last 3 pizzas I had were cold and burnt and then when I called to complain the person hung up on me and I paid over 22.00. Call mark hays

Domino's Pizza logo

Safia Fares

Jul 24, 2022
0

I ordered pizza today order #1679 It was with 3 ingredients and when I picked it up and checked at the store it had only 2 ingredients I asked the guy and his reply was we are out of black olives Shouldn’t they call the customer and let them know or ask if we want to cancel the order or proceed with another ingredient Also it was burnt on the edges So disappointed No wonder Dominos going down the drain I will never order again

Domino's Pizza logo

Anthony revels

Jul 19, 2022
0

I ordered pizza on the app for delivery price was 21 dollars then I get a phone call and they tell me they don't delivery after 4:30 so I go in and pick up look at my receipt and it's for 29 same on my banking app so my complaint is you charged my debit card more than I agreed too so do I file fraud charges or do I dispute the charge with my bank?

Domino's Pizza logo

Jim Wolfe

Jul 19, 2022
0

Placed an online order in Trussville Alabama to be delivered an hour and 15 minutes go by and it still shows that it’s in prep I called the store and I’ve was told that it could be up to another 45 minutes if not longer because they only have one driver and she’s trying to route the driver the best way she can, I asked why she didn’t text us or the website didn’t say that it was that long as I couldn’t have my grandson wait for two hours or 2 1/2 hours Catherine the manager response again they only have one driver and

I don’t respond to emails or let people know when there’s a problem I don’t have that kind of time I asked her if I could speak to the owner and she told me his name was Robbie and I could do that online which turns out to be false Not once did she apologize or act concerned…

Domino's Pizza logo

Hipolito Jaquez jr

Jul 17, 2022
0

Pizza had no sauce I ordered the pizzas with extra sauce and there was really no sauce on them not happy with you guys probably might not buy another pizza from you guys 10 pizzas you guys screwed up

Domino's Pizza logo

Zackery grimes

Jul 16, 2022
0

My two kids got food poison from the coos bay Oregon dominos. I called several times to tell them my kids were in the hospital.

First call that just hung up the phone the other three times I tried to talk to the manager about food poison Thay seas the manager was to busy to talk to me about it. I went to the store to talk to the manager n he not only didn't care but talked shit to me as I left the store.

The coos bay Oregon dominos manager was named Russ. Please do something about this very serious problem.

Domino's Pizza logo

John Little

Jul 14, 2022
0

We placed an order at 8:50 pm July 13th and after m,ore than an hour I called the store and 2diffrent times and after holding was hung up on 2 Times ! I understand the fast food industry is busy But we the Customers come First and if we get on Social media and start complaining then I know it will tak affect.

Worst thing is I have Order Many Times and the store on Hwy 18 in Brandon , MS has Always had Issues of Delivery, Even less than a couple week's ago we orderedand affter an hourand no delivery I calle and Only then was told they had no Drivers. I Actually was a Manerger Several Years back for one of the Major Pizza restraunts and My upmost concern was to engage Return Business to My location.

To make sure that Every Customer that walked through the door would return based on the…

Domino's Pizza logo

Barbara J Laurenson

Jul 11, 2022
0

My experience really was crappy and unacceptable. The delivery guy on bicycle, would not bring the pizza to my door. I had to go outside and get it from him. So why if the delivery guy isn't going to bring it up to my door as per the instructions put in with the order, do you ask for delivery instructions?

I have problems walking and I was not feeling well, so that's why I thought I'd get some pizza delivered to my. door, so I wouldn't have to cook.

Also, the sauces that I paid for-see attached- were not. included. 25+tax) the pizza was burned on top, soggy bottom and tasted like cardboard. The Apple dip was in a box without a cover. tastes nasty. I called the store and all I wanted was a refund of my $$, and. 00 I put. for a tip. -he…

Domino's Pizza logo

Liz neeley

Jul 11, 2022
0

Ordered pizza at 1005 pm and received at 1255am. Complained to driver because could not get through to store. See Tic tok complaints about d from employees etc and not surprised. How about getting rid of you national ordering line which is useless and use that money to pay higher wages.

Most fast foods are paying 15 to 20. COME ON. my suggestion eat more at home easier and cheaper. Boycott these situations.

Domino's Pizza logo

Carol Lynn Bitting

Jul 6, 2022
0

I called my local store to correct my online order and the girl after I explained she told me she would have to remake order and hung up on me. Very rude. I haven't ordered in a long time and I will remember this in the future.

This was ordered from The Patton ave store in Asheville.

Domino's Pizza logo

David

Jul 4, 2022
0

I'm regular customer. Come to the store and get the medium for 599 today I come and they told me no more pizza for 599. I think they should told me that need to be ordered online. They need to be trained better.

Domino's Pizza logo

Africa Briggs

Jul 3, 2022
0

Order# 887 Garfield Hts location AFRICA BRIGGS I place my order on line and paid. The delivery person 2hrs late with 6 wings. I order wings Pizza and Drink. I Called the store and spoke with Josh, who stated my order would be resubmitted and delivered.

At a quarter to 100 am I called the store just to be hung up on several times. It is illegal to take payments and not provide a service or product. THIS WAS ONE OF WORST DELIVERY EXPERIENCE . PLEASE REFUND MY FUNDS INCLUDING THE TIP .

I WILL CONTACT MY CREDIT CARD FRAUD DEPARTMENT TOMORROW MORING TERRIBLE EXPERIENCE

Domino's Pizza logo

Steve graves

Jul 2, 2022
0

Last couple months trying place a order been difficult. How do you place a order ? You can’t do it online you cannot call . Yesterday was the last draw . I place order 4 different times online and would not take my order.

I call to place order and the person said they cannot take my order on the the phone . How do dominoes do business. Domino’s lost my business and my family business.

Domino's Pizza logo

Al

Jun 30, 2022
0

East Windsor domino they don’t want to take order on phone i call 9 times they open and the person told me close

Domino's Pizza logo

Amy wright

Jun 28, 2022
0

So I was trying to do a online order and when finished it would not let me put will pay when arrive. I called the store and the gentleman was very rude and disrespectful. He said it’s not my problem we have nothing to do with online.

So I said ok we’ll I would like to get my food for the online prices he then said no very rudely and said you will have to pay full price so then anyways I drive up there to get order that I gave them over the phone and the guy at the window says we don’t have a order for you So

I literally sit there and wait for order and he hands it to me and I said I would like the cheese and ranch he has a bad attitude He goes for them opens window and says here take it I just wanted to inform y’all of very rude customer service and they need to treat the customers a…

Domino's Pizza logo

Rebecca chavera

Jun 28, 2022
0

Well first of all I want to start by telling you it's been two months my order still hasn't got fix i the manger name was Eric I called and called called and he was very rude right along with the workers and I have sent email after email and I really do hope this will be the last one I have to send and

I get my order fix cause it wasn't like it was only 20 dollars and I get my grandkids tomorrow night and their cousins so hopefully y'all can send me a email so I can get their dinner what I had order them the last time was was one thin crust large pineapple with ham real light light light light on the sauce extra extra extra extra cheese one large ultimate pepperoni extra light on sauce as well and

all these pizza had extra sauce on them and one medium Cali chicken bacon ranch light on…

Domino's Pizza logo

Chris

Jun 28, 2022
0

Absolutely the worst service we have ever had! After an hour of waiting for our order. We tried calling the Kearns Utah store. To cancel our order. Nobody knows how to answer a phone there. So we couldn’t cancel the order.

Dominos showed up 3 hours later to deliver it. We just told them take it back and we have already stopped payment. Absolutely ridiculous.

Also this is not the first time it has happened. But it is the last. Never go through dominos again!

Domino's Pizza logo

Liz neeley

Jun 27, 2022
0

I ordered a pizza and they began prepping at 1002 pm. At 1220pm still waiting for delivery person. I know they are low on staff but this is terrible. Should warn people if it is going to take over 21/2 hours to get pizza.

Going to reverse charges on my account tomorrow. GET IT TOGETHER. Granite city maryville rd location.

Domino's Pizza logo

Justyn

Jun 25, 2022
0

One of the delivery drivers for the dominos on willow in Enid Oklahoma was driving reckless and brake checked a car he was driving a small white ford

Domino's Pizza logo

Eldridge Buckley

Jun 24, 2022
0

Weed at the work place. Not sure what your policy is for your workers regarding drugs. But Im reporting the driver's at 6412 NW cache road store 6457. Driver Names are Matthew Davey, Kayla, the GM Mikey Venese, and Bradon Crow.

The district manager knows as well because shes walked in on them from doing it or the smell will linger in the store. But she didn't say anything.

Domino's Pizza logo

Tammy mertzke

Jun 23, 2022
0

m placed order online went to go pick it up at the window picked it up left almost home I realize they gave me a lot of cakes instead of the chicken I ordered. So I drove back to Domino's to the drive-thru a lady whom I believe was the manager come to the window I said here's my receipt you guys gave me lava cakes instead of chicken she proceeds to say well let me see all your boxes and

what's in them so I showed her each box and said give me the lava cakes back so I handed her a lot of cakes I said wow I think you would let me keep them for half the drive all the way back here and she said here take them since she slams the drive-thru window a few seconds later she comes back to the window she says it'll be 10 minutes in her chicken slams the window again had she waited a second I would…

Domino's Pizza logo

Mary Beth Clifton

Jun 22, 2022
0

My order was to start the quality check at 3:34 and I didn’t receive my order until 4:40, almost an hour later. My food was barely warm. It was not as enjoyable today as my orders in the past. I’ve never been one to like cold pizza.

Domino's Pizza logo

ERIC KEHLER

Jun 20, 2022
0

missing1 topping on pizza need more products on pizzas from delivery

Domino's Pizza logo

Tony Allard

Jun 17, 2022
0

Ordered pizza and hot wings at 515pm for 615pm pick up. Arrived at the Store at 555pm received text at 615 that the order would be out in another 7-10 that Oder was in oven it finally came out at 635pm.

I called the store and asked why our orders no matter when we order are never out on time. They said they have no control over how busy they get and there was boring they could do that corporate likes them being busy so I just said okay thank you.

This Store in Easley South Carolina is not quality or customer service oriented.

Domino's Pizza logo

Moriya

Jun 17, 2022
0

I placed an order and when I went in to pick it up there were 3 teens in the back and I had to sit and wait at the pick up window for 10 mins before anyone even came to assist me to pick up my order. As I was standing there one boy was throwing the pans after taking the cooked pizzas off and the pans were landing on the floor.

So my pizza is not hot, but almost room temp and the customer service was absolutely horrible as they were also rude as if I was interrupting their time. Store number is #1140 located in scs Michigan at 11 mile and harper.

Domino's Pizza logo

Carol Spooner

Jun 17, 2022
0

Store#5588. App no work due to storm. Mgr rude and sarcastic and said no specials for walkins. Pizzas had VERY few toppings. Got 1 dip for 16 wings. Sr citizen spent $50 for basically cheese pizzas. Embarrassed for grandson’s visit from Army. Cried last night. Very upset!!

Domino's Pizza logo

Christine Randazzo

Jun 13, 2022
0

m. the store closes at 12:00 but on the website it states we close at 12:00 but don't worry if your order is placed by 12:00 you will still have your food delivered. About 30 minutes later they canceled the order we called the store they hung up on us said they're not doing deliveries and hung up so I then went online and

replaced the order and soon after it was canceled we called again we asked for the names of the people that were working the girl said oh his name is and then she hung up on us then it being past midnight at this point we have nowhere in our area that is open to get anything to eat I'm very very very very angry about this I want something done with the people that were working there including the manager that evening and

I want some kind of compensation for all the crap…

Domino's Pizza logo

Linda Patterson

Jun 12, 2022
0

Order paid online. Waited 30 min. Told would be another 1 1/2 hours. Had window slammed in my face when asking about refund. Was told no one could refund except manager and they weren’t coming in until this evening. Was in Tuscumbia Al on 6/12/22 at 12:45

Domino's Pizza logo

Gladys H Dzamviviei went too domis

Jun 11, 2022
0

Could someone please call me at770-369-1246.about my complaints about domo pizza in palmetto ga

Domino's Pizza logo

Eric Powell

Jun 7, 2022
0

I work nights for ilpea industries. Sunday night 6/5/22 I ordered pizza and pasta at 645 pm. Was told it would be delivered in 45 min. I have 8 pm break so this is perfect, 815 food had not arrived so I called to check.

Was told the driver was in a serious accident and my food would have to be remade, 45 minutes it would be delivered. 905 I get called from domino’s manager and was told that he just left and would be 3 min.

945 food not delivered, I called and got hung up on 4 times never getting to say a word. By now the only other place to eat is closing soon, too late for delivery, but i called PIZZA HUT anyway.

They not only took my order but DELIVERED after I told them what happened. Employees here always order dominoes but I’m on a mission now to stop that and send as much business…

Domino's Pizza logo

Verona hedrick

Jun 5, 2022
0

65. 00. I refused to pay that and left. I have ordered this pizza many times with no problem. I feel your server should have adjusted the price since I was told that price when I placed the order. Not happy, gas is to high to waste on unsuccessful pick up.

Domino's Pizza logo

John hardy

Jun 5, 2022
0

Saturday evening Domino's Store: Domino's #5664 511 HWY 17 N. North Myrtle Beach SC 29582 843-249-8181 Delivery Time: Approximately 34-44 minutes

Order Details Order #: 764 Date: 06/04/2022 6:37PM

At 7:37 pm pizza not arrived, tried calling numerous times no answer, at 8pm drove to domino’s several customers waiting in line, finally talked to manager, he said they were not delivering and my delivery order would be ready in about a hour, I asked for refund he refunded my money, except for $2.00 tip , reckon he figured he deserved it. Worst experience every.

Domino's Pizza logo

Austin phillips

Jun 2, 2022
0

It's more or less a dispute I just was working for Dominos an I looked on my pay and happened to see My deductens and realized they had taken all of my reported tip plus my taxes I DID NOT RECEIVE THAT MONEY AN WOULD LIKE TO KNOW WHY out of 256 dollars a 130 almost was taken out of as little as 256 my dispute is 106 dollars an something cents was taken but that was my reported tips witch I did not receive but was taken.

As well as I claimed 1 on my taxes an would just like to resolve this that's alot of money taken for how little of what was made by me contact number is 989 207 3531.

Domino's Pizza logo

Tammy knodel

Jun 1, 2022
0

Every thing was wrong with my order! Was not ready when I went to pick it up. Paid 30 dollars for medium supreme pizza and 6 tiny wings. The pizza was over cooked. Had literally 6 pieces of pepperoni and a few onions and thin mushrooms and hardly ANY sauce that was it.

The cheese was a decent amount . Wings were very tiny. but despite waiting food was only warm. Service was going good until they would not refund my money! Very disappointed with dominos! Went to little Caesars. Ordered the same thing got 10wings not six. Pizza ...

I promise you had 10 times the toppings! And was only $19.

Domino's Pizza logo

Priscilla Collett

Jun 1, 2022
0

I ordered 3 pizzas for 999 a pissa And was charged 16.74. I had ex cheese and they said it wouldnt be very much. Was not happy at all and will never buy from you again.

PreviousPage 12 of 31Next