Domino's Pizza logo

Domino's Pizza

1.0
1,041 complaints

Address

30 Frank Lloyd Wright Dr , Ann Arbor, MI, 48105

The most common complaints involve promotional offers and reward coupons not working properly (particularly free pizza claims), followed closely by rude and unhelpful staff who hang up on customers or refuse to resolve issues. Order accuracy problems, delivery delays, and poor food quality round out the major issues affecting customer satisfaction.

Common Issues

28% (155)
free pizzacouponrewards
26% (144)
rudehung updisrespectful
22% (122)
wrong ordermissingincorrect
14% (78)
latewaitnever arrived
10% (56)
coldburntdry

Complaints

Domino's Pizza logo

Lydia Foran

Jan 18, 2022
0

I called in this after noon about 430 on the automated help I asked to speak with the dominios at 525 chestnut commons Elyria ohio 44035I know we live kinda outta the way so I figured like most places they would not deliver here. Even tho they did once or twice before no problems I asked the rep if they delivered to my address and he said yes so I hung up and called back after I got my order together and

it was a pretty substantial amount of money I was about to spend I spent 15 mins on the phone the second time with the rep who kept assuring just like the first rep yes they delivered to my address, I get my entire food order in and I’m getting ready to pay over the phone I heard the driver refuse to bring me my order they told me they were not delivering today not to my address but

not…

Domino's Pizza logo

Marlene Sisson

Jan 18, 2022
0

I ordered a pizza online at the store in Lorton Va...went in to pick it up..man yelled at me I couldnt come in because I didnt have a mask..I said I didn't have one..i drive 20 mins to pick this up and wasnt going home to get one..he gave me my order..was very rude..said the CDC requires a mask..no..they suggest one..i am fully vacinated..he was just very rude

Domino's Pizza logo

Joey Schmidt

Jan 18, 2022
0

Tried to order at 9:45 but they refused to take any more orders even though they close at midnight. Total lazy bullshit.

Domino's Pizza logo

Brenda K Williams

Jan 18, 2022
0

I want to begin by saying my Tillman St. store is greatly appreciated. Food & service has been excellent until tonight. My order was placed around 6:30 pm, but due to a lack of employees, I was told my order wouldn't be delivered for 2 hours.

That time was projected from 7:45. I cancelled my order and was told my money would appear back on my card in 3-5 days. Too long to wait on an order.

Domino's Pizza logo

Faisal

Jan 15, 2022
0

Worse bad customer service in the planet I ever seen nasty people they trade you like junk disrespect they don’t wash hands they are not clean at all

Domino's Pizza logo

Betsy Keener

Jan 11, 2022
0

Why are the dominoes in Baltimore county have such horrible service?Every time I try to call the Essex store on Eastern avenue they never pick up! I tried the Domino's on Harford road, ordered a pizza online. It was a timed orders. Came an hour and a half late. it was for a party, hence the timed orders. I canceled the order upon delivery a $35 + order. Talked to the manager, they said it was going to be refunded. THAT never happened. Domino's has totally lost my business! for all of Baltimore county Domino's can't believe how far their service have lowered!! I doubt that this will even GET A Reply.

Betsy Keener 443-600-7869

Domino's Pizza logo

Vinay Sharma

Jan 10, 2022
0

This domino store gives me the wrong order Domino's #3624 935 Front St Uniondale NY 11553

This is not the first time it has happened to me multiple times. They when they will bring a new order.

Domino's Pizza logo

Malinda M Horner

Jan 8, 2022
0

I ordered a medium pizza with everything. This was the worst pizza I have gotten hardly no topping.. crust not done. Crust soggy. I found a stick in one slice of pizza. I have a picture. It was not hot. 00 for this pizza.

I only order in from dominos never had I gotten a pizza this bad. Could not eat it. At all and I have company. Thanks slot. I would like to get my money back.

Domino's Pizza logo

Sharon

Jan 8, 2022
0

Placed an order at 6:17 pm was supposed to be delivered in 35 minutes.It is 7:32 pm and I still haven't received my order

Domino's Pizza logo

Jennifer Ann Sargent

Jan 3, 2022
0

2 bacon ranch sandwich was made poorly there was no bacon just the fatty part of the bacon I was very disappointed they were the worst we have ever eaten from there

Domino's Pizza logo

Sue Irwin

Jan 3, 2022
0

99 for two on January 2, 2022. The service was ridiculous. I asked for delivery. 2 hours later I still didn’t have my food!!! I tried calling and couldn’t get through on the phone.

Finally after 2 hours the delivery person called and said they were 2 minutes away and meet them outside. Okay Eieieieiei. The pizza was hot, but the cheese was thick and not melted. For my trouble Dominos said my next pizza would be 50% off.

Big deal they do that anyway. Completely unacceptable!!!! They emailed me. Not a happy customer. Thank you.

Domino's Pizza logo

DeAngelo Bagby

Jan 2, 2022
0

A employee told me they was delivering but left me on hold for 30 mins did not take my order over the phone that’s bad business

Domino's Pizza logo

Courtney Looney

Dec 30, 2021
0

Today I went into dominoes with my husband and two girls we decided to order a pizza one pizza we place our order inside the building located on Circle here in Colorado Springs we place the order and the cashier told us that it would be 15 to 20 minutes we let her know we were just parked out back of the building and asked if she could have somebody run it out to us she said sure and

wrote down our car information 20 minutes had passed and my husband ran into the store to check on our order he comes back to the car and says they haven’t even made the pizza yet so I’m going to have them just deliver it to the house at this time I’m upset because they should not have told us 20 minutes and they were further away than that I’m completing our order.

So my husband paid the delivery fee and we…

Domino's Pizza logo

Savona

Dec 29, 2021
0

My son cqlled Dominos on Strykers Road ordered 3 pizzas cqll was plqces between 300, they call back to tell us there is no delivery driver but the pizza is ready the call was recieved at 450 pizza had been ready since 315. Whybwas the call not sooner especially if we put in for delivery and they seen that why was the call bqck placed so late? Very unprofesional very disapointing.

Domino's Pizza logo

Rahman mohammadi

Dec 29, 2021
0

I ordered special 2 medium pizzas but I put 5 toppings today. I received only one pizzas. Talk to manager Andria on phone. Manager said it is ordered on line and had no control over it. My previous order was by calling I paid the same amount but got 2 pizzas.

I do not ask for anything but I don’t want to purchase in your San Damis ca close to my zip code 91750 any more. We didn’t get receipt .

Domino's Pizza logo

Laura Steger

Dec 28, 2021
0

I put gate code in my online order now the driver could not get in because my Spanish isn't good enough to say # in Spanish. I want my money refunded and the manger in of the store my order was routed to to be retrained to give the drivers all the information on the order.

I ordered because it raining nonstop. There is no reason why that driver should not been able to get in the fault is been not the drivers

Domino's Pizza logo

Tiffany pham

Dec 26, 2021
0

Waited 2 hours for ONE pizza.

Domino's Pizza logo

tony randall

Dec 24, 2021
0

Me and my wife work long days after a long day working in the cold I seen a add on tv about your Steak and cheese sub with onions green peppers toasted and hot. We put a order in to our neighborhood domino’s.

What a big Disappointment I threw it to my dog I took a picture of it to show you for eight dollars I think it should be better than this I will send a picture as well. My phone number is if anyone wants to talk to me Thank you for your time. Tonyrandall

Domino's Pizza logo

Cliff Mishler

Dec 23, 2021
0

I work at Viking Pump in Cedar falls, Iowa. They ordered pizza for all three shifts and the store in Waterloo, Iowa was absolutely the worst service we ever had!!

First they were almost 20 minutes late with the pizzas and so not everyone had time to even eat any. And now we go to second shift, that is the shift I work and they screwed up again! The pizzas were 15 minutes late and after finally getting them, come to find out none of them were sliced!!

So by the time we found something to slice them we only had 5 minutes to eat the worst pizza in my entire life!!

Domino's Pizza logo

Noble davis

Dec 20, 2021
0

I ordered from my local domino’s and never received my pizza I called all night long and never received an answer I waited All morning long the next day just to see if I would get a courtesy call Or anything and that never happened I finally called back at 3:48 pm and was placed on hold for 30 mins b4 I hung up the phone When I called back the manager did apologize but

she told me she couldn’t provide me with a refund because of an Apple Pay account number she is asking for that Apple says is encrypted But I paid with my debit card just using Apple to check out but it’s to my chime account and not my Apple account Long story short I have been a customer to this store for years and I and appalled at this situation never ordering from domino’s as a whole ever again !!!

I just want my money…

Domino's Pizza logo

Paulette Scott

Dec 18, 2021
0

I sent the wrong pizza and my cheese bread was burnt and I am very up set the person I talk to about this was of no help and I don't want a credit this is just a mess I just want my money back on my credit card asap thank you

Domino's Pizza logo

Ihab katib

Dec 18, 2021
0

So I just moved in Lockport Illinois from Michigan last week and me and my family were pretty hunger so for the First time trying dominos today and I was not expecting this, as I came to order I was really confused with the menu even with the menu holder they have got and before I went to ask for help this sweet gentleman I believe his name is Khalid helped me out without any hesitation and explained everything to me and didn’t seem annoyed or upset with all the questions I had asked him and

food turned out to be great! Will definitely come back khalid reminded me what great service feels like. I believe it was the one in Lockport on 604 E ninth st

Domino's Pizza logo

Michael Heindl

Dec 14, 2021
0

I ordered the large 2 topping pizzas with the two liter drink and a bread side. The two pizzas I got are not what I ordered. Instead I ended up with two nearly supreme pizzas with everything except what I ordered.

I called to see what the establishment could do and they were very irrational. Denying any resolution to the issue.

Domino's Pizza logo

C patterson

Dec 11, 2021
0

Tried to order over phone 5th time in 1 month no one ever answers. Drove to location still waiting for someone to answer we r in a state of emergency my family is wiped out from tornado last night tried to order in store, worker behind counter yelled at me told me to get the hell out pointed yelled more I tried to ask if the lines were down he said get the hell out and

call and complain I don't give a dam just take ur ass down the road I don't care all loud Infront of other customers and said do I dare order now I said no way u don't talk to people like this he said I still don't give a dam other customers were devistate to. The other workers acted like a gang of rude workers I will not understand how it went this way I am so sorry but I will NEVER be talked to like that or understand how…

Domino's Pizza logo

Catherine James

Dec 10, 2021
0

Got to the window to make my order at 9:30 pm and left at 10;50pm. Order was wrong order a large hamburger. Onion and green peppers. There was no green peppers and the pizza was wet. The cook had a badge on her finger with no gloves on.

She had to pick putting the badge back on. In food safte class you are not to make food with a badge on with out gloves. This was very poor service i got tonight.

Domino's Pizza logo

Dee Trychel

Dec 6, 2021
0

We order from Domino’s pizza on Martin rd in Huntsville Alabama and have never been so disappointed in a pizza. It was just bread. Literally no sauce or cheese. I mean none. Now my husband won’t order from any Domino’s locations.

Domino's Pizza logo

Stacey Matushin

Nov 29, 2021
0

I placed an order at 6:04pm on Sunday November 28th. After an hour waiting, I called to find out about my order. I sat on hold for about 10 minutes. A nice young man got on the phone and I asked what the heck is going on?

over the past several months this is not the first time. I believe this will be my last order through dominos, I think I am finally done.

Domino's Pizza logo

SANDRA SPRUILL

Nov 28, 2021
0

minutes. I went there to pick the pizza up around 5:30. I waited and waited, I asked the young lady twice if my ticket had gotten lost and she told me no, other people walked in,placed an order and left, other customers asked the young lady about my order.

around 6:47 I asked for my money back and left. No I am sorry,or explanation to what happen. I asked several times did my ticket get lost, other customers even asked for me. Bad experience

Domino's Pizza logo

marlene Lake

Nov 24, 2021
0

I placed our lunch order at 7:39am this morning. 02 before the 20% tip. I ordered one Italian sandwich, two Classic Garden salads, one ExtravaganZZa pizza and two Chicken Parm ssandwiches. I don't know what has happened to the food being made there, but this will be our last order from Domino' Pizza on Cook and Lima roads.

There was barely any chicken, sauce or cheese on the Chicken Parm sandwiches. The Italian sandwich was dry. The ExtravaganZZa wasn't up to par. The salads were good, because they looked they were made elsewhere. Now our order was supposed to have been delivered at 11:45, but we received it at 12:20.

I called at 11:47, because my husband's lunch is at noon. She said, well I had three deliveries before yours

Domino's Pizza logo

Brenda Morrissett

Nov 19, 2021
0

Yes I ordered my pizza about 830 and I got a call back around I guess it was 10 to 9 telling me that my order could not be delivered because I didn’t have a driver. I’m 71 years old, can’t stand up and cook for myself and I’ve ordered from y’all numerous times and never had a problem.

When I called and asked for the manager on duty they gave me a guy name Ryan. I’ll ask for the home office number and what he gave me was one 800 D6646. I didn’t even notice it but then I called back and I asked for the rest of that the numbers to go with the car and it seems nobody in they are not the comanager or any employee knew you the phone number for your home office I went online and

looked it up and I have the number. I’m very upset at this point because I’m 71 years old and I can’t stand and cook…

Domino's Pizza logo

Jessica Alexander

Nov 16, 2021
0

I attempted to order domino's online because I had 3 free pizzas to use and I also ordered cheesy bread. When I went to check out and I hit the pay with cash option it said I had to pay with a card because my store is only accepting credit card payments online.

I then attempted to call the domino's so I could order over the phone. m. and I used 2 other phones to also call and out of 3 phones NOBODY picked up to take my order. I spent 1hour and 15 minutes of my time and never got helped.

So the next day I called the. It was like I was talking to nobody.

Domino's Pizza logo

JAMES M Roszel

Nov 14, 2021
0

Williston, VT store. Had not eaten all day and got to destination in Williston, VT. Got the number for Dominoes from the front desk of the Fairfield inn because I wanted to order out. Called Dominoes, placed my order and was told, apparently from an answering service, that my order would be out in 35 minutes.

After an hour and 10 minutes I called the store where I placed my order and was asked to hold on. For the next 7 minutes I sat there and listened to background noise. Hung up, called back, got the same person who set the phone down.

I asked about the status of my order and she asked for the address. In the middle of giving the address the line disconnected and I had to call back. This time I asked for a manager and got the same person that picked up the first time and set the phone…

Domino's Pizza logo

Jeanice & Siegrist

Nov 13, 2021
0

I stopped to pick up the pizza that was on sale and the pizza I selected was not on sale and the customer service person was not going to tell me until I know the price was wrong. When I got home with the pizza and opened it it was cold like it had been in the frig and it looked like a piece was missing. I want be buying Dominoes' Pizza anytime soon.

Domino's Pizza logo

MELISSA A VAN CONETT

Nov 12, 2021
0

I have a complaint about the Dominoes located at Address: 1426 S 324th St Ste 108A, Federal Way, WA 98003. While I was driving through the plaza parking lot, I stopped in front of the Dominoes business to talk to a homeless kid.

I offered to assist the kid with getting a WA ID. Another homeless person who was also passing through the parking lot approached me and asked for help with items. After a couple minutes, we all went our separate ways.

The owner of this Dominoes (I'm assuming) steps out his business waving hand gestures at me and yelling - he is also kicking something towards my front bumper. I asked him what the problem is? He starts yelling/ordering me to pick that up - pointing at a soaked grey blanket.

I informed him that doesn't belong to me and I'm not picking it up. He…

Domino's Pizza logo

Jeanice & Siegrist

Nov 12, 2021
0

Stopped to get a pizza that was on sale and the wait person was not going to tell me that the one I ordered was not on sale. When I got home the pizza was so cold it felt and looked like it had been in the frig and looked like a piece had been taken out of it. .. I wont be going back to Dominoes anytime soon.

Jeanice Siegrist

Domino's Pizza logo

Debralee Hickok

Nov 10, 2021
0

Not only do they have way to many issues with the site to order online. I call and this is when they first open at 10:30 and sit on the phone for 10 min and no one answered. I have had issues 3 times w the website and same number with waiting on the line to order and finally went else where.

Domino's Pizza logo

John Morelli

Nov 8, 2021
0

domino's never has either any drivers working or none at all. Placed order at 245 pm came out of oven 309 pm Then food never left store until 326 pm, didn't arrive until 340 pm The store lies on times, I watch the clock. Not good for almost hour on delivery and food is cold.

Domino's Pizza logo

Alex Hernandez

Nov 6, 2021
0

I made an order and they took two hours to tell me they wouldn’t deliver and I never got my order.

Domino's Pizza logo

Victor Zamora

Nov 3, 2021
0

For holloween order was 138 dollors could not order online went inside and the pizza cooker said there was 45 orders ahead of me and my order would take hours.said no one showed up to cook.you lost my 138 dollor payment and many others?why couldnt they get a nother cook from a diff store?.

Domino's Pizza logo

Sayyeda Razi

Oct 29, 2021
0

I’ve been ordering Pizza for our school at one particular location since more than 10 years but recently since 6 months this location is giving us very hard time and they are very rude, not delivering on time and stop giving us school discount which we used to get since 10 years.

Several time I requested and told manager but he is very rude and talk very rude and said we stopped giving discount which I know he gives to other school but to us he is not giving and said this how we are. We order at this location because they are very close from our school and other locations I had call they said it’s not in our range.

We used to order almost 100 pizza per month because of our children’s birthday but I am not ordering here just because of this manager’s attitude. This location is at Plano…

Domino's Pizza logo

Shane gaddis

Oct 29, 2021
0

Waited for two hours on my pizza and went up there and the manager cussed me out and said she would just cancel my order after waiting two hours on my pizza and called her employee stupid and it's bullshit when you have to wait that long on your pizza I will never order from your Salem indiana store again and they are some of the most rudest fucking people I've ever dealt with in my life The delivery driver was nice

Domino's Pizza logo

Andy

Oct 28, 2021
0

Tried to order online. Not accepting online orders. Tried to call store to order. Not answering phone tonight I guess. Has to be the worst customer serice ever.

Domino's Pizza logo

John Hughes

Oct 24, 2021
0

You are not spending 50 million dollars on anything what a misleading black lie!!!!

Domino's Pizza logo

Linda Fotiou

Oct 23, 2021
0

I phoned to place a carry out order and got some customer service person who took over 25 minutes to take my order. Kept putting me on hold and getting any order messed up. (It was a pretty stand order, nothing complicated).

Then he was going to transfer me to plug in my debit card number because order was over 70 dollars. Got disconnect. Could get a live person at the domino shop. If this is Domino’s new standard for automation. I will pass.

We ended up going to another pizza shop. Lunda Fotiou. PS the Domino’s is located in University Place, WA on Bridgeport.

Domino's Pizza logo

ryan grenier

Oct 23, 2021
0

2hours + but only 30mins cook time waited over a hour for the delivery driver to get to my house thats 2 mins away from the domino's pizza store for my hole order to be cold i want a refund for my order i tryed to call store #9038 was on hold for over 20mins before i gave up please email me back

Domino's Pizza logo

Antoinette Chin

Oct 20, 2021
0

It was delivered to me lukewarm because the delivery guy didn’t have it in the heat bag. So I called the Pizza store a guy answered the phone as I proceeded to explain the situation he got rude and put the phone down and I kept saying Hello to no prevail.

85 and I would like a refund. I am a very dissatisfied customer. The workers there have no customer Service and I will never buy anything from Domino’s ever.

Domino's Pizza logo

Steve Weber

Oct 18, 2021
0

I tried to contact my local Dominoes on Jeff Road in Huntsville, Alabama on October 16th at 3:30pm CST. After holding for almost 15 minutes I was disconnected. Their phone is 256-830-9100. I opted for Pizza Hut and connected immediately for my order.

Steve Weber 256-348-3465

Domino's Pizza logo

Julia McQueen

Oct 14, 2021
0

Please inspect your stores for workers cleanness and hands sanitizing! I love your bowls and pizzas but i can't go back! I. brought over $40 worth of food and threw it all away because your workers were being too unsanitized and nasty!

The guys working were wiping their noses with there hands scratching there private parts touching and making my food! Putting food back in container with their nasty hands! My. GOD!

Domino's Pizza logo

Angela Deese

Oct 13, 2021
0

Ordered a pizza for a resident at Scottish Pines Rehabilitation Center and never received the order. I called to find out what happened an hour and 5 minutes later, I was told that it was on the way. Called again an hour and a half later just to see WHY, WVU couldn't they deliver an order a block behind them!!

I asked to speak to a manager was out on hold 3 different times by someone else answering the phone. Management is sorry!!

Domino's Pizza logo

dean knipe

Oct 10, 2021
0

I called yesterday at 230 pm and they said they have no delivery This evening I call about 7 pm and the phone has a busy signal The dominos pn highway 280 phenix city al

PreviousPage 14 of 32Next