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Domino's Pizza

1.0
1,076 complaints

Address

30 Frank Lloyd Wright Dr , Ann Arbor, MI, 48105

The most common complaints involve promotional offers and reward coupons not working properly (particularly free pizza claims), followed closely by rude and unhelpful staff who hang up on customers or refuse to resolve issues. Order accuracy problems, delivery delays, and poor food quality round out the major issues affecting customer satisfaction.

Common Issues

28% (155)
free pizzacouponrewards
26% (144)
rudehung updisrespectful
22% (122)
wrong ordermissingincorrect
14% (78)
latewaitnever arrived
10% (56)
coldburntdry

Complaints

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Kristina Hilton

Oct 10, 2021
0

The delivery driver was extremely rude to me. This is the same guy who a week ago put my food a good 10 feet from my door and never knocked. There is no telling how long it had been out there and it was cold by the time I realized it was out there.

His name is Benjamin and he should not be doing this if this is how he treats the customers.

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Kisha Davis

Oct 9, 2021
0

I order on a regular basis and I'm having trouble redeeming my rewards and unfortunately I tried calling the dominos that's closest to me and they couldn't help. I tried to order online for 30 minutes.

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Daniel J Windham

Oct 2, 2021
0

The food took 2 and a half hours to get here and was freaking cold when I got it. Worst pizza place I have ever had!

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Michele Di Masi Jr.

Sep 30, 2021
0

On September 18th I ordered a pizza. My pizza was delivered COLD! When I called the store to complain I asked to speak with Ryan who had prepared my order. I was told he was making a delivery. That did not make any sense to me.

I asked to speak with the manager. She identified herself as Mavloyn. I told her that my order was completed at 4:23 and did not leave the store until 4:45 and driver made 2 additional stops before delivering my pizza.

When I complained to him he just laughed and told me to call the store. She just replied the driver had to make multiple deliveries. I told her my pizza was cold and she did not care. When I told her I was going to call corporate she replied OK.

I have been ordering from Dominos for a very long time and I have never been treated like this. REF CASE…

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Linda dodsworth

Sep 30, 2021
0

we we

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alexander doychinov

Sep 29, 2021
0

Are Domino's pizza sizes getting smaller? Because every time I buy one of your pizzas its size is less than advertised. Today, Wednesday September 29, 2021 I bought a 14" large pizza that seemingly looked smaller, so I measured it -- and, as seen from the enclosed photo, the pizza was indeed smaller.

56 centimeters, but as seen from the photo the pizza is approximately 33 cm, or about an inch shorter. I bet you will try to explain the fact that the pizza was smaller due to the heat shrinkage, but when using proper heating temperature a 14" pizza should not shrink more than one quarter of an inch. Alexander Doychinov

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Cheyenne Hibbs

Sep 26, 2021
0

I order the same thing hot wings with extra sauce and when I called to ask them for extra hot wing sauce she said she couldn't so she didn't upstanding me and then she said she had to charge for extra sauce and come to find out she chagered me for a dipping sauce and then when I called to complain the guy wanted to disagree with me and tried to blame me and all I wanted was for them to fix's the mistake and he would rather say well that how it's going to be!

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Tammy Brook

Sep 19, 2021
0

m. The tracker said in oven at 6:01. It has been 1 hr 15 min. I called the store, NAOMI said "we've been running behind 1hr to 1 1/2 hrs all day. I said well what stage is my pizza??

and it went downhill from there. This location has never gotten an order on time. I am going on every social media site and warn people about the lack of customer service, unprofessional behavior and advise to order anywhere BUT Dominos.

I live on disability and now my money is tied up for 3-5 business days waiting on a refund. So i cant order anything else. Further the REASON i ordered was because i had SURGERY on Fri and do not feel like cooking. This is outrageous!!

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Lisa Carolan

Sep 16, 2021
0

Terrible experience at Dominos pizza 1960 e. Broadway rd. Mesa az. 85204. Phone 480 964 7500. Someone can call me to explain Lisa 480 576 1816. Mesa Az.

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Patricia A Mitchell

Sep 15, 2021
0

You have a two minute or less policy or a free pizza. The timer only ran for 24 seconds and then stopped and it was another 30 some seconds before they were out to the car. Seems like a scam to me.

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Tom Jones

Sep 14, 2021
0

00 or more. I called your customer disservice number and after waiting 30 minutes the only response I get is that maybe my local store doesn’t offer that. You are doing false advertising and bait and switch. I was also told that my local store would contact me but that never happened.

You truly have NO customer service We usually ordered at least 2 to 3 times a month but if you don’t care about us then we will go elsewhere.

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L. Rambert

Sep 5, 2021
0

Its 1:30pm, my order was canceled again,I've had more orders canceled on me then I can count or keep track of! Totally fed up! so after a hour waiting food, still hungry, my money is tied up for 3- 5 days. call order canceled again!

I'm livid, as much as I love the food, sadly never again will I spend a dime at dominos On 2430 Oregon ave Philadelphia pa

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Wendy Holub

Sep 5, 2021
0

Every time I try to order from my area locations, multiple locations continue to say “ I am not in their delivery area”. After calling the 3rd location, I asked to speak with a manager to problem solve, which location I could order from.

The manager was Devin/ Devlin from Palm Harbor Fl. She was immediately rude to me, simply refusing to offer a location that I could call to place an order, and actually hung up on me.! I want to order from your company, and I am just frustrated, that no one will help me place an order, and that a ‘manager’ was extremely rude. Thanks

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Eryn

Aug 30, 2021
0

Dominos pizza on mes on road in Cumberland is awful. Charged me twice. Woman gave me such attitude about it. Kept talking me to call the bank. Extremely rude was along her questions. Then told me she was putting a note so I couldn’t order again and hung up on me

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Akeen Hinds

Aug 26, 2021
0

Domino’s I had one of the worst experience with dominoes I was coming home from work decided to have pizza for a late night snack call Domino’s three times and the second time I called somebody picked up the phone I try to place the order he started to tell me if I don’t know what I want I should get off the phone and don’t do not call and hang up on me I called back trying to place my order he was being rude I’m saying I was calling him stupid I could not be calling him stupid when I’m trying to make a purchase explaining to him what I want he said nothing about bye-bye and

hung up the phone on me I went there in person spoke to the manager and the manager was just as disrespectful as the staff and the customer service was the worst as long as I have a life or anybody in my family member…

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Sarah M Baca

Aug 24, 2021
0

I tried to call several times and the phone rang and disconnected. I then drove down to order a pizza to go. When I arrived the gentleman man greeted me saying ass to ass as he was talking to another employee. I was appalled.

Then I tried to explain that I had called several times and no answer both him and a lady said they were busy but gave the impression that they didn't care at all. Before I could tell them what I wanted they said it would be 45 min for a to go order on a Monday night. I said never-mind.

I asked to speak with the manager and a lady came up and said she was the manager and was confrontational both her and the man. I asked for her name and she told me I had no right to know her name I was completely insulted.

No one had a mask on. No one had food handlers gloves. The…

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Tracy

Aug 23, 2021
0

I ordered a large thin crust meat lovers,pizza,the crust was burnt and a order of chicken wings,was supposed to be honey barbecue and the sauce was hot.

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Kamy Bassiri

Aug 20, 2021
0

I waited one hour for my pizza and then I called the location and the lady tells me another hour!!! This is a fast food service. Nothing should take over 2 hours. I’m filing a complaint to hear from the corporate office.

I have never had this kind of problem before with any other domino locations.

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Kyler jacks

Aug 19, 2021
0

Used the online app and ordered delivery and received the confirmation email and tracking , after 30 minutes the tracking would not update and said it was out for delivery. My husband then called asking if it was okay and was put on hold for 10 minutes then hung up.

He called back and was told the order was cancelled and we should have received a call. After speaking to a manager (spencer) he explained we waited almost an hour without being told they were not delivering at this time.

The manager said he called and the line did not go through , after feeling lied to my husband asked if he could show that but manager said he could not show a call log. During the conversation we were receiving a phone call, after explaining clearly the phone works the manager hung up .

Poorly executed and…

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Tarvus Wilkins

Aug 19, 2021
0

Made an order tried to cancel it by calling they keep hanging up in my face

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Terry

Aug 10, 2021
0

This describes my last two visits to the dominoes pizza located on corner 3rd and gst chula vista CA 91910. Order pizza and salad for pick up. Placed order, when I was informed order was ready for pickup drove to dominoes they handed me my pizzas and a bag with my salad.

I get home and theres no salad dressing. So I call dominoes and tell them about missing dressing the employee says whats the whats the big deal most people have salad dressing in their fridge and if I didnt it would be ok if I wanted to drive back and get the dressing I paid for.

I could understand that response if the dressing was free. But dressing atleast at that dominoes is an additional charge. When ask ti speak with manager they responded with im not the only customer they have and that he was to busy to come to…

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Tammy J Lowell

Aug 9, 2021
0

Ordered a large pizza and hot wings last night. Food was horrible. Tasted liked it was not cooked all the way. Had to throw it in the garage

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Jeanne Rosen

Aug 1, 2021
0

I am concerned about health issues. When I arrive at 987 Edgewood Circle store in South Lake Tahoe, CA, the garbage can was upside down and garbage was strewn all over the place. Had to ask Domino employee to pick up garbage.

She was the only person on duty that day. Later I came back to get a pizza. The same employee prepared my pizza without gloves, no mask, and did not wash hands from previous pizza order. When I addressed that with her, she stated “we don’t need to do any of those things”.

I wasn’t surprised because she was young, not informed, and whoever trained her did a poor job. Her attitude explained how oblivious she was regarding my concerns. When I went home I trashed my pizza! Then I called the store, spoke to the Assistant Manager, Emily, who was very helpful and…

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George Allen

Jul 28, 2021
0

Gloucester Massachusetts Zip code 01930. The dumpster is frequently overflowing with seagulls tearing apart the trash bags and dragging pizza into the street causing traffic problems.

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Jessica Bias

Jul 27, 2021
0

Friday night I made an online order. 5 hrs my sister went to the store just to be told that they do not take orders before 5pm and weren't delivering but, didn't call to inform us of this. Then Saturday night my father ordered online for pickup at 6pm.

When we arrived to pick up the order not only was my dad charged. But, we were told that they never got the order and when we asked to place the order in person the manager replied, " you guys can get the F out" I've ordered from this store for 3yrs without ever having a problem. Until now.

The charge on my dad's credit card was never put back so he paid for something we never got.

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Jana Wiese

Jul 26, 2021
0

No red sauce on my pizza

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Sir Tim Fisher

Jul 26, 2021
0

went to local store on 13800 South Redwood Road Riverton Utah. Spoke with a gal that has NO CUSTOMER SERVICE skills WHAT SO EVER. YOUR PAY way to much for her!!! WANTED TO GET THE 2 free PIZZAS THAT THE GMAIL SAID i HAD COMNG TO ME.

She spoke VERY CONDENCENDING TO ME! Told me i had to go online to receive them. I sat there for 30 mins trying to get it done. Asked her to have manager call me. SHE REFUSED!!! Asked her for the STORE Number.

She refused to answer my request!

Finally she got a call from WHO KNOWS WHO and told me that " IF I'D LIKE TO HAVE MY FREE PIZZAS I WOULD NEED TO CALL AND COMPLAIN ABOUT IT TO THE 800 NUMBER. HERE I AM. You may have well lost a long time customer, but worse of all..

I WILL LET EVERYONE I CAN ,ON SOCIAL MEDIA, IN PERSON that this rewards thing is a SCAM…

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Timothy Buckley

Jul 23, 2021
0

I tried calling domino's in Edgewater Florida two nights kept me on hold and never answered my call. I eat dominos pizza often. I finally gave up and called pizza hut. I have to say there pizza wasn't bad, and they answered the phone !

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Jeanne Coker

Jul 11, 2021
0

First time ever! My pie arrived cold as a Witch's +/+ in a brass bra. What? Cold pizza is gross!

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Cheri Ann Cristinziano

Jul 10, 2021
0

I ordered 2 pizzas one for me the other for company that was visiting, it was awful very bad,, I thought maybe it was just me,, but they also thought so but didn't want to tell me ( wanting to be polite) but to this day they still joke about it,, and talk about that horrible pizza I got them,, it's embarrassing, but

I liked to get them often, since then I havnt been able to bring myself to ordering again and I dont think I ever will,, it's been over a week, I'm mentioning it now because, I'm thinking about what to get for dinner and Domino's would of been my choice but because if that horrible pizza I can't bring myself to order again cause I don't want a pizza like that ever, I told them I even paid extra to get them extra cheese they laughed and

didn't believe me they said it tasted…

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Eric fisher

Jul 3, 2021
0

I tried to call Domino's Pizza and was on hold for 15 minutes then I ordered online and when I saw the water print it out it was wrong so I went to the location and told the unkempt Pizza Guy if you would fix the mistake and he said it's already in the oven I said I know but can you fix it he said it's already in the oven" yelling"!

And I said well can you fix it oh, and she said I guess I'll eat the $4, in the rudest way possible! Proceeded to sloppily throw my pizza together and when I got home it was still wrong! So disgusted with this experience!

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jackie schofield

Jul 2, 2021
0

On 6/30/21 I called Domino's Pizza in Jerseyville, IL and ordered pizza with cheesy bread,chicken and coke to have it delivered to 1012 W Spruce. Jackie Schofield.

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Mark jackson

Jul 1, 2021
0

As I placed an order at he Morehead store the claimed t was fifteen dollars then a five dollar delivery charge I'm right cross st and charged 22.60 for on large pizza once the delivery guy came the box was wet pizza taste like soap as well. Store number is 1416 if anyway possible please step up and figure the problem I like dominoes but feel if this is professional way I will never eat there again or anyone this did it for me. I ask that if ya need any further question contact me by phone ty.

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Haley Hercules

Jul 1, 2021
0

Totally rude staff at the Tuttle creek location in Manhattan Kansas. I had called right after I placed my order on the app the have it postponed due to my husband getting off work late. They wanted me to leave my food in the warmer for over an hour and still expect my food to be servable.

This is and or should be a health code violation. And when I wanted a refund they had nothing but attitude and were rude through the whole experience!! I would rate 0/5 starts if I was able to!!!

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Teri Lucas

Jun 29, 2021
0

We ordered by phone at 5:10 pm today, was told it would be about 35 minutes, the Dominos app showed order delivered, it was now 6:15 pm so we called the store again and they asked what our address was AGAIN, this was after we had given it to the guy that placed our order 3 times, while on the phone they said the driver just walked back in with our order, so

at 7:25 pm we finally received our order, we have Pizza Hut, Marcos Pizza and others close to us, if no satisfactory response this will be the last order ever from dominos

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Jo Glover

Jun 19, 2021
0

I was told that I would have to come in and pick up my order because the number the driver had was wrong and when he called he didn’t get an answer so my question was “Who gave him the number” you had to have given him the number from the Caller ID, the same number that I’m calling you from now, because you didn’t ask me for my number… so

why should I have to come in and pick up my order when the “mistake” is clearly not mine. She responded I don’t know but my manager said you would have to come in and pick it up, I replied I ordered it delivery for a reason so you can cancel that order…she said yeah right I don’t know what that meant but

it was very bad customer service the whole experience especially for a loyal customer

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Rebecca Graham

Jun 11, 2021
0

Grace dominos 11:04 Friday night 24-72 hours refund I spoke with who said they were the manager and complained after an hour of waiting for my delivery I received a text it was on the way a little over and hour later it came the driver told me he had 5 delivery’s before mine and he was sure my food was still hot at this point didn’t even want the food!

My kids were fed something else and in bed I spoke to that person was told she was sorry and had my receipt in her back pocket and she would give me a full refund it was never refunded to me but I got an email about a free pizza went to use it tonight and didn’t get it free I’m very upset and this is the reason I stopped ordering from here when it’s my kids favorite place to get pizza and

if something is not done I promised my kids I’ll…

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Sneha

Jun 10, 2021
0

I ordered a pizza and found human hair in it! This has happened twice with me, but this is real serious issue because their company strives on best quality which has been proved otherwise.

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cory lingenfelter

Jun 10, 2021
0

Paid 15 dollars for a pizza that was unable to eat! Waited on hold with the store for over 35 mins with no answer!

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Heather English

Jun 9, 2021
0

While I was at the north conway, NH dominos on Monday June 7 I saw an employee selling drugs. I did not catch his name then said employee offered my to buy some drugs. I saw him complete three different transactions.

This made me extremely uncomfortable and I don't think I will be going back for awhile. I did not catch his name but he was a black shorter male maybe in his 20-30s. His lisanceplate was from NH and the numbers were 4650494.

I did not see a name tag on him to catch his name. I am so sad that I am now scared to go into this establishment again because an employee was doing something illegal. I will miss my dominos pizza Heather english

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Richard D Duncan

Jun 3, 2021
0

Domino's has a buy 2 (or more) items for $5.99 deal. If you want a specialty pizza, it's $3.00 more. When I add $8.99 and $8.99, I get $17.98. Tried it on three different calculators just to make sure. Came out $17.98 every time. But when I ordered on their website, using that coupon/deal, the charge for the two pizzas was $19.98. I had committed (to family) to buy the pizzas, so I went ahead with the order, but I'm definitely going to let everyone I know hear about it.

I have included a screenshot which shows both the price advertised and the price charged on the same page. So who is getting the extra dollar per pizza? Their web designer? The CEO? This is the kind of thing that companies end up paying out big for in class action suits. I don't have the time or energy to file one, but…

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Alvin Westbrook

Jun 2, 2021
0

Ordered a pizza a mezza pizza and got a cheese pizza on the first order called and got it reordered and received a pizza that look like it been dumped upside down very dissatisfied one out of five stars a zero

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Phyllis banks

May 26, 2021
0

Ladysmith Virginia the minor that took my order was really rude I was talking to my grandson who was really loud I told her stop hush up the girl told me to hold on came back took my order was laughing and joking then hung up; I went outside left phone in the house came in noticed dominoes had called me back so I called the manager David told me the girl said I told her to shut up I asked to speak to his manager he told me well I don’t know what for her name is Jennifer and

that’s her daughter you was talking to so nothing will be done. So I want the highest available person to address this issue because I spend to much money at Dominoes to have someone being rude to me. Thanks

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Kenneth Ramirez

May 20, 2021
0

Dana Null denied me and my children food and hung up on me

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Ivonne Esparza

May 19, 2021
0

Tonight was the worst experience I've ever had ordering from a Domino's. " I spoke to the manager Marlen who reiterated the same information as the employee. I told her this was completely unacceptable, but I was willing to pick up my order since I'm 5 minutes away.

I told her I wanted my delivery tip refunded, which she could've adjusted, but no, she decided to void the entire transaction, and she also tried to charge me again when I showed up to pick up my order. I told her to show me proof that she voided the entire transaction, and that was absurd; she was trying to…

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Karl Lavandeyra

May 12, 2021
0

At 3: 05 PM I order a pizza for delivery, order #969289, as always I tracked the process thru the app tracker. At 3: 40 PM the tracker showed that the order was complete and delivered and that wasn’t the case.

I called the store 4 times and 4 times I was put on hold with no “please hold” or with any customer service respect.

Finally at 4:00PM I was able to speak to woman and I explained that I didn’t received my order and that the track system was showing as delivered. This RUDE woman told me that they had only one driver and hang up on me.

Driver deliver my order at 4:06 PM... it took 21 min for the como mete delivery message to the actual deliver.

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Harry McKee

May 11, 2021
0

1st time we had a complaint was when we ordered on the phone. Had to tell the person 3-4 times what we wanted. Then get home and the topping's were on the wrong crust. We had gotten 2 lrg. Things do happen I know.

Then this last Sat night, we asked what came on each pizza, and were told sauce and mozz. cheese, and toppings. So as one of topping we asked told add ceddar chess as one of our 3 toppings. when we get home. They left the mozze\.

off totally So I had a ceddar chesse, bacon, and b. olives. and hardlly any bacon. It looked and tasted like cardboard. So we went back and showed them the pizza. 65775

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Nancy Firman

May 8, 2021
0

Ordered large carry out service was good but pizza was terrible, it was cold and they left off over half ingredients I ordered I will not order from their again the time was 4:47 order number was 1322 store number 1-937-845-0202

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Monica

May 2, 2021
0

For the second time cold pizza ... I live in Canton Rd ... 5 minutes from the place and this cannot happen .... Horrible .. I will never buy a pizza in Domino again

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Nick Booker

Apr 28, 2021
0

I placed a $70 order online from 1001 E 9 mile Pensacola FL 32514 store. I paid for it and it was confirmed. We sat for an hour and half and nothing.

Finally got a text saying it was cancelled. Unacceptable we will never ever order anything else from there again. Who handles business like that? We are extremely upset!

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