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Domino's Pizza

1.0
1,128 complaints

Address

30 Frank Lloyd Wright Dr , Ann Arbor, MI, 48105

The most common complaints involve promotional offers and reward coupons not working properly (particularly free pizza claims), followed closely by rude and unhelpful staff who hang up on customers or refuse to resolve issues. Order accuracy problems, delivery delays, and poor food quality round out the major issues affecting customer satisfaction.

Common Issues

28% (155)
free pizzacouponrewards
26% (144)
rudehung updisrespectful
22% (122)
wrong ordermissingincorrect
14% (78)
latewaitnever arrived
10% (56)
coldburntdry

Complaints

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Harini

Oct 22, 2019
0

I ordered pizza from zomato to domino's. It got delivered 30 min late than the usual delivery time...the quality of pizza also not good and it's very hard..when I called to the domino's to know the delivery status the people spoke very rude & they won't concern customers ...very bad experience with domino's.

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donna ward

Oct 22, 2019
0

I order my pizza for one thing to be deliver and the manager inform me its going to be an hour didn't have enough driver send someone far cooperate to help them. because my pizza was deliver to me COLD i mean cold. terrible.

00 plus tip and i get cold pizza Donna Ward Ceasar's Supply 204 Maple Street P>O. Box 106 Harveysburg OH 45032

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Mark and Wendy Losik

Oct 22, 2019
0

Dominos Pizza ( 262 ) 670-8811 location# 2197 Hartford, WI. m. The Reason for contacting you in this way is two fold. (ONE) The manner in which we were both greeted and treated and (TWO) for what happened before we walked in and after we left as well.

We attempted to enter the parking lot yet were blocked off by one of your delivery drivers, A younger dark haired kid driving a silver ford fusion and as he passed by us was squeling his tires and revving his engine as if in Race of some kind all the way down the road.

Due to the Fact I am Disabled and have a HANDICAP Placard on my car we stopped in front of your entrance door to place our order . The Younger dark haired gal who had multiple piercings and such greeted us with a Less than Friendly tone and told us we had to move our car for…

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Tessa

Oct 22, 2019
0

I ordered a hand tossed pizza and a chicken bacon ranch sandwich and the service was good but the pizza wasn’t cut properly and had a hard time getting a slice in tacked. And the chicken from the sandwich was very chewy it almost felt like I was chewing on plastic. I’ve never had this issue with dominos.

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Trina sellers

Oct 21, 2019
0

I placed an online order for a LG pizza, it literally took them 1 hour and 45 minutes to deliver it seriously... My house is less than a mile away, so needless to say I got a cold pizza and when I said to the delivery driver "hey I thought if you didn't deliver your pizza in a certain amount of time you get some kind of discount"??

it happened at the Hoquiam Wa 98550 Respectfully, Trina

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Mark and Wendy Losik

Oct 21, 2019
0

Dominos Pizza ( 262 ) 670-8811 location# 2197 Hartford, WI. m. The Reason for contacting you in this way is two fold. (ONE) The manner in which we were both greeted and treated and (TW ) for what happened before we walked in and after we left as well.

We attempted to enter the parking lot yet were blocked off by one of your delivery drivers, A younger dark haired kid driving a silver ford fusion and as he passed by us was squeling his tires and revving his engine as if in Race of some kind all the way down the road.

Due to the Fact I am Disabled and have a HANDICAP Placard on my car we stopped in front of your entrance door to place our order . The Younger dark haired gal who had multiple piercings and such greeted us with a Less than Friendly tone and told us we had to move our car for…

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Kim L Vass

Oct 21, 2019
0

Called dominos to place an order while at work and held on phone for 25 minutes , they wont answer phone . I hung up and called back held on this time for 20 minutes no one would answer. Hung the 2nd time called back 3rd time and held on for 15 minutes no one still answered.

this is so ridiculous, they have only been open for maybe a month now. This is not the first time I've had a problem with them .

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Mark Losik

Oct 21, 2019
0

Dominos Pizza ( 262 ) 670-8811 location# 2197 Hartford, WI. m. The Reason for contacting you in this way is two fold. (ONE) The manner in which we were both greeted and treated and (TW ) for what happened before we walked in and after we left as well.

We attempted to enter the parking lot yet were blocked off by one of your delivery drivers, A younger dark haired kid driving a silver ford fusion and as he passed by us was squeling his tires and revving his engine as if in Race of some kind all the way down the road.

Due to the Fact I am Disabled and have a HANDICAP Placard on my car we stopped in front of your entrance door to place our order . The Younger dark haired gal who had multiple piercings and such greeted us with a Less than Friendly tone and told us we had to move our car for…

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Chinester Gordon

Oct 21, 2019
0

This is the second time that I went in your store two different locations that I could not get my food that my family wanted because I had a 100 dollar bill

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Tina sherrod

Oct 21, 2019
0

You need to do something with your McKenzie tenn store. I don't think it was right that your delivery guy threw my mother's pizza at her when he arrived at her house.

Also took them a hour in a half to get her pizza. They treat there customers like shit and i also have had bad service with that store. Someone needs to contact me asap. This is not going to stop until someone contacts me.

I will message and call everyday until the matter is fixed. Ty.

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Rita

Oct 21, 2019
0

This is the worst pizza ever !!!!!! I used to order before and it was good I don’t know what happened now about an hour to have my pizza, cold, and the worst ever ever ever. It’s my last time!!!

I was hungry and now I throw it away. I just lost my money for nothing

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David Bentele

Oct 21, 2019
0

When calling Dominos to place an order the first voice you hear on the recording is a foreign language. After a lengthy message you finally hear an English language voice which instructs you to press 4 if you prefer English.

This is PC gone too far for me and I will find somewhere else to buy my pizza. My suggestion is answer your phones in English then give other options.

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Jillian racicot

Oct 20, 2019
0

Hi, I ordered cheesy bread and soda at 11:57 Saturday night from the Salem location. At 12:07 “John” left the store and called me At 12:29 to tell me he was outside. I went out and he was fumbling around in his car “I can’t find your order! What the heck?

Hold on, let me check the trunk”. It wasn’t there, so he left saying he’d be back. At 12:43 he called me back From his cell and told me that the order “had been stolen from his car by some teenagers at a delivery when he went into the building”.

I said okay, but I’d still like my food. He said of course and we hung up. At 1:14, I called dominos to figure out what was going on. The boy on the phone said they were having an issue with my order.

I asked to talk to the manager. I was put on hold. then he came back and said the manager was…

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Rodney Bayless

Oct 20, 2019
0

They refused to come to Love's truck stop in Richmond IN 3.9miles away I think you need to find out what's going on with that store

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Yessenia Y Vasquez

Oct 20, 2019
0

On October 19, 2019, at approximately 8:30pm, my daughter and I walked in to the Dominoes Pizza in West Haverstraw, NY, to order pizza using a coupon that we had taken out of the KID STUFF coupon book, which was buy a large pizza and get one of equal or lesser value.

The man that asked how he could help us was very nice and said "hold on let me ask the boss". The "boss" did not let him finish his statement before he was very obnoxiously stating "we don't take coupons unless they come from here".

So I said "I just got the KID STUFF coupon book and it specifically states that this location accepts the coupons. " So I went out to my car and brought in the book that I was referring to". The man that was helping…

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David Sanchez

Oct 20, 2019
0

I called Dominos on 115th and Halsted in Chicago to order a large sausage and pepperoni pizza. This was at approximately 4 pm after my work day. I placed my order with the young girl. She tells me my pizza will be delivered in 2 hours at the earliest.

I live less than 2 miles from your store! She was very sarcastic with me also! This is totally unacceptable. Your commercial shows workers expediting a pizza to a customer because it was the wrong order! I CAN'T EVEN HAVE A PIZZA DELIVERED TO ME!

LET ALONE IT BEING EXPEDITED!!! This is false advertising. Very sad.

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linda horne

Oct 20, 2019
0

ok I order hamburg and green pepper but I got ham and green pepper. the lady that took my order said to me when I call back I made the order right. it was not right because other people taste it and said it was ham.

I was not going to argue with her because she was very rude. she was right I was wrong. so just to let you know I am done with her, linda horne 21 Roxbury plaza apt 510.

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Alexis Beshara

Oct 20, 2019
0

On 10/19 called in order in my name, with my phone # for someone else to pick up. About an hour later I get a vm from an angry mother threatening to find where I live, fuck me up, and calling me a white trash bitch cuz I supposedly called just daughter the N word. I wasn't the one 2 pick up order and no idea wat this lady is talking about and the fact that an employee thought it ok to give my personal info out to someone 2 threaten my life is absolutely unacceptable.

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Andrea

Oct 20, 2019
0

Don’t order in Aberdeen they can’t even deliver a drink but they can take the money tryed calling over 20 times in last fifteen minutes two phones and it’s busy apparently their personal life doesn’t include their job

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Victor M Gamboa

Oct 20, 2019
0

I make an order and get a text that my food was ready, after I get there they said that only some of my order was ready. They told me to wait, and I waited for 30 minutes and the food never came out and I ask them were was my food and they said that they didn't know where was my food and that they didn't care.

I asked to talk to the manager and he said he was the manager. I ask for somebody that can help me and he said to call the corporate, go to another pizza place or do whatever I want that he don't care about the job anymore.

I honestly have never been treaded like trash just for making a pizza order. I didn't deserve this, or nobody deserves this. I need somebody to call me and fire this kid or me and my organization will never order again from this place.

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Ray crossland

Oct 19, 2019
0

This is my second time ordering pizza from domino’s. One order I had delivered which was two two toppings pizzas. The two topping was bacon and pepperoni. 00. 99 for two toppings and they replied that was only on ordered that was made on line.

The commercial on tv did not say that. Today I ordered two two toppings pizzas with cheesy bread and I Picked it up in store and they did not give me any dipping sauce. My store where I order from is the one in Middletown New York 10940.

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Linds nicolas

Oct 19, 2019
0

Was not cut right missing extra pepperoni and tired of thae drivers asking me can I keep the change andu they was post to fix all my earn points on line all the time i oders i have not got no points

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Cody Southerland

Oct 19, 2019
0

I paid for a medium Extravaganzza pizza from the Homosassa, Fl. Domino's, but ended up with just a cheese pizza. As you can clearly see from the pictures that I have attached. I just want what I ordered.

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Katrinaesqueda

Oct 19, 2019
0

Paid 5 bucks for barely any pasta!!! Pasta is the cheapest thing you can make....

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Bernie Rowe

Oct 19, 2019
0

You advised by your tv ad that a pizza delivered cost $15.00 with no min I order a pepperoni with mush and onions and this cost me $43.00 dollars so I think your TV add is all crap.

I await you reply

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Serenna De La Rosa

Oct 19, 2019
0

Were do I start It was awful the pizza dough was raw we ordered a cheese pizza with extra cheese and all they gave us was raw dough and pizza sauce

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Susan Josic

Oct 19, 2019
0

Tonight we ordered a lge walk in special with pepperoni, tomato and extra cheese. When we got it home the pizza was very sparsely topped- definitely did not have extra cheese and the outer rim was 1” of dough with nothing on it.

The last time we ordered the pizza wasn’t great either but we chalked it up to the fact that the cheese was lacking so we ordered xtra cheese as one of the toppings expecting it to be better. We are regular customers and this is by far the worst experience from Dominos.

Felt it was important enough to let someone know. It was picked up at the Fairway Rd location in Kitchener approx 8 pm. Order #179.

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Sharon K Kelley

Oct 19, 2019
0

I have went on line ordering Food to be delivered. why you have it where you order from your menu on line. my orders are always 35 an more orders plus tips I give . Dominos.

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Akrati gupta

Oct 18, 2019
0

You ppl dnt know how to serve a customer i ordered two crinkly fries in place of that some wrap has been given to me... Atleast you should call n ask if the item is not available... Worst service... Person is hungry and these ppl do these kind of mistakes.. Not accepted.. Disappointed

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Christie Thomas

Oct 18, 2019
0

I ordered at 6:46pm and according to the tracker my order would be ready in 22 minutes. I get to Dominoes and the guy at the front tells me that they got behind and my order was up next. I had already waited 20 minutes.

When they bought my order out I got home and it was the wrong pizza (sausage and bell pepper). I then called Dominoes and they put me on hold for about 7 minutes and I heard the customer come back with my order.

I asked them if there was anything they could compensate me on or a discount and the young lady immediately said no that we can make the order over. Yes I was highly disappointed and dissatisfied with their customer service.

I get back to the business and my pizza is sitting there as if it was the same pizza that the customer brought back the first time. I then…

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Monica Kotkin

Oct 18, 2019
0

I placed my order at 7:29 pm est. An hour later I called the store to ask where my order was being the tracker said it was here and it wasn't. An associate asked the manager who would not get on the phone just kept saying my order was on the way.

When I asked when should it get here they had no answer just it was on it's way. I asked if there was anyway to call the driver to see where they were I got no response I said maybe being it's an hour later we should call the police they may have been in an accident.

It was at this time they hung the phone up on me .

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Joseph Breslin

Oct 17, 2019
0

I live at 810 S University Park Loop Reno Nevada 89512, When I call for a pizza at local place for delivery they put me on hold and they tell me to call another place so I do and the same thing happens when I call that place. This is for over a year already no one wants to deliver. PLEASE FIX THIS MATTER!

Long customer that moved to a new neighborhood.

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Phillip slade

Oct 17, 2019
0

When I ordered my pizza I noticed one of the staff in Morwell Dominos was wearing gloves making pizza and then wipe his nose and continued making the pizza with the same gloves so I am not impressed

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Leslie Hunter

Oct 17, 2019
0

On 10/13/2019 I called in for 2 large 2 topping cheese pizzas, one 6 cheese, and the second cheese pizza with, garlic and black olives. Both Brooklyn style. They forgot the red sauce on the one with garlic and olives.

I sent it back they made anorher the exact same way but drowned it with olives. My husband said were done with Dimino's. I called them on 10/15/2019 to just let the manager now what happened on Sunday she did not want to hear anything I said because she was right. And I was wrong.

I decided to bring her the pizza to show her proof that the pizza was indeed missing the red sauce. she saw with her own eye but she did not acknowledge any wrongdoing. She said i was wasting her time that they were trying to get out of there, Wow!

This was supposed to be a learning moment for…

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J Duncan

Oct 17, 2019
0

99 special one pie thin crust half salami and the other half pineapple and jalapeño delivery. Half hour later when I checked the pizza there was no salami, I called the store to complain and was asked what I wanna do and I responded I want what I ordered.

The person answering the phone told me take a picture of the pie and send to him because they put salami on the pie and the cheese is covering it, so I should lift the cheese and look for the salami. I told him am not taking any picture and there is no salami.

At that point he went off on me telling me not to talk to him like that he has been nice to me all along and started raising his voice. I told him he can come and pick up the pie and bring me what I Ordered but with his rude attitude I knew that was not happening.

hate to compare…

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Marco

Oct 16, 2019
0

I ordered spinach /feta pizza there was no Alfredo sauce I called the store back the guy said he put it on it. He stated it’s only suppose to be drizzled on top. I stated it’s the only pizza I can eat I’ve had over 20 it’s never been done like this or I wouldn’t come back.

He said everyone else is making them wrong. He ended up hanging up on me! disgusting!!!

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Jerry

Oct 16, 2019
0

Ordered a pizza that I wanted well done. Got the pizza home and was basically half cooked, had to finish cooking it home. Last time for me. You shouldn’t have to open the pizza box before you leave the store but I guess I need to start...

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Tonya Soto

Oct 16, 2019
0

We ordered four pizzas during the astros game last night and everything was good except one pizza. It was pepperoni and black olives. I guess they forgot to add the black olives so they threw them on top of the pepperoni pizza uncooked.

They were just rolling everywhere and cool. This was the Crosby, Texas location.

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Gabrielle Taylor

Oct 15, 2019
0

On 10/15/2019 I called domino's pizza located at Penn Mar shopping center in district heights MD at 6:23 pm. I ordered 2 med. pizzas, 2 order of wings, chocolate lava cakes and an orange soda. I called back at 7:38 to check on the status of my order and the manager answered the phone.

He stated that there was no order in the system for me and that there was not he could do other than to put in a rush order. An hours has already passed at this point and he didn't take the time to ask what happened.

I called back and asked for the general manager and I got hung up on. I called back again and was able to speak with the GM who at first stated he was the manager. When I tried to talk to him about the service I received he would like me speak then he put me on hold and came back on the phone…

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Trevor Fields

Oct 15, 2019
0

casher is rude at Florida junction casher name Adele

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Jimmy gonzales

Oct 15, 2019
0

I placed an order with a location current to my job site after I received my order it was completely wrong I notified the store and they told me that there is nothing that they can do about it and said that it was my problem

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Sherif Bashir

Oct 15, 2019
0

I used to work at dominos in Newark NY 14513 and i used to love this place as much as i remind everyone to buy from dominos if they are looking for takeaway food. last night i had the worst experience ever had with any fast food.

last night y order was placed 10:13 it was a habanero sandwich and chicken alfredo pizza. despite the cuts for the sandwich and the pizza was horrible. its falling a part loaded jalibinio pepper i mean packed. i had to take it off and threw it away.

im so mad that i dont want eat there again

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Alecia Leung

Oct 15, 2019
0

Placed an order for delivery. Called the store twice to find out why it was taking so long. On my second attempt was promised that pizzas will be made again.

Finally after waiting the original dried out cold pizzas arrived. Not at all pleased as my order was prepaid including tip.

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Tia Ragland

Oct 13, 2019
0

I’m from Raleigh NC and I placed an online order to be delivered to my home by Domino’s. After I submitted and paid for my order. I got a call back stating that they didn’t have any drivers to deliver my order.

I’m bothered by this because I paid my money already and won’t get it back for a couple of days. Now, had I known that they didn’t have any drivers I would have never placed an order with Domino’s. never again.

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Steven Katz

Oct 13, 2019
0

We ordered a pizza from Dawsonville, GA Dominos. We have ordered many pizzas from there however this time we got a pizza which was very dry. There was barely any tomato sauce on it. We were very disappointed. Not sure if we will go back as there are so many pizza choices here. We wanted you to know this. Steven Katz 2710 Auraria Rd Dawsonville, GA 30534

770-856-4900

Thank you, Steven Katz

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Jacqlyn Bryant

Oct 13, 2019
0

I ordered tonight the 13th of October and first when I called they told me "they were too busy to take my order over the phone to either call back later or just do it online." Then they took over an hour delivering my food. And to too it off when it got to me it was cold.

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Mercedez silvis

Oct 13, 2019
0

My order was on the way and we live exactly 5 mins away and I didn’t get it for 30 mins. My sauce always wasn’t with my cheesy bread.

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Barbara R Rock

Oct 13, 2019
0

Yesterday I ordered a 2 topping large pizza. I am disappointed. The toppings were skimpy which affected my ability to enjoy it. I will never buy from dominoes again. There are many other sources who are generous with toppings. :(

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Danny

Oct 13, 2019
0

multiple declines to delivery free pizza from there website, website turns you down you call in they say they cant help you, rather lose business over a pizza, not going to bother ordering again was essentially bullied into making this purchase even though im sure the order will be intentionally messed with would not under any circumstances recommend.

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Paula Springs

Oct 12, 2019
0

Placed an order on tracker it said was out of the oven and bring checked for perfection at 6:04 pm and an hour later no pizza called them was hung up on 4 times asked for manager was told busy so Cancelled the order

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